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William (Rocky) Beniah Willis III

1329 Tunnel Road

Asheville, NC 28805
Tel. (251) 222-1247
Email: rwillis02@yahoo.com

Proficient across the spectrum of Information Systems / Information Technology functions.
Strengths include break / fix, project management, business / systems analysis; systems / network
engineering, analysis, development and implementation. Excel in public speaking and technical
subject-matter presentation, and consistently served as the primary technical relationship liaison for
business units, organizations, executives and technical teams. From the desktop to the board room, I
am comfortable, professional, productive and successful in any organization.


Blue Cross/Blue Shield of Florida Business Analysis, Project Management, requirements
gathering, systems development, RBAC / Identity Management
tools and applications requirements and development.
Avon Products Systems Analysis / Development, Project Management,
Level II/III support
CSX Project Management, Help/Service Desk re-engineering
Crowley Maritime Service Desk and LAN/Server operations, Level II / III Support
Ruby Tuesday Technical Architect, Infrastructure Design/Re-engineering,
Mid-Tier (Unix) Design/Reengineering/Integration, Mainframe
Migration, Peoplesoft Implementation
SunTrust Banks Project Management, Global Server / Workstation / Image
Replacement, Applications Deployment, Project Management
Disney Project Management, Technology Service Desk Re-engineering
Homeside Lending LAN / Server Development, NOS migration, Level II Support
CitiBank / CitiCard Level II/III Network Services
Physicians Service & Supply(PSS) Infrastructure / Server, Project Management
Bank of America/Barnett Bank Level I/II Help Desk, LAN / Server Support
Baptist Medical Center Server / NOS / Email Migration, Project Management
Bender Shipbuilding Systems Engineer, Infrastructure / LAN / WAN Re-
engineering, AutoCad / Network Design & Development
St. Luke’s Hospitals Infrastructure / Server Design & Implementation
St. Vincent’s Medical Center Infrastructure reengineering and Remote Access for multi-site
hospital system
Jacksonville Jaguars (NFL) Server / Infrastructure Implementation and Support
Winn-Dixie Stores Infrastructure Design/Support, MS Exchange Implementation

Business / Systems Analyst, Project Manager, Technical Lead (Consultant)
2008 – March 2010 A to Z Bail Bonds, Inc. / Coastal Investigations
Mobile, Alabama
Responsible for the analysis, re-engineering of business/systems processes, new technical design,
development and completeness of integrated systems, application/database design, project management
and technology services to include:
● Review and analyze systems, processes, applications and user needs.
● SDLC Project Management / Development Methodology
● Client / Server Application Development (Contact Management, Financials)
● Infrastructure / IP networks (wired/wireless) design, configuration and installation.
● MS SQL Server database design
● Web/Desktop Application and Site Development
● Convergence/Telephony design(CTI, VoIP, SIP)
● Business Application development and WAN/Remote Access to common databases (3DES, 128-bit encryption running

Managing Consultant / Project Manager / Business & Systems Analyst (IT)

2002 – 2008 NexGen-IT Consulting Group, Inc. (formerly MindPower Consulting)
Jacksonville, Florida
Managing Consultant providing professional and managed services while interfacing with the client,
sales and IT staff for the gathering and defining of requirements and the design, integration, upgrade
and support of client systems and applications.
• Responsible for the technical designs, development and completeness of integrated systems and applications design,
s and project planning / management to include:
° SDLC Project Management / Methodologies
° MS SQL Server and Oracle Databases and Data Modeling, SQL Reporting Services
° RBAC (Role Based Access Controls) / centralized identity management tool development
° Web / Desktop Application Development
° Client / Server Applications Development
° Mainframe Systems and Applications Development
° Infrastructure, IP networks design, configuration and installation.
° Windows / Unix Server installations
° Convergence / Telephony design and installation (CTI, VoIP, SIP).
° HIPAA-SA (Health Insurance Portability & Accountability Act – Administrative Simplification) Compliance expert
• Consulted with business units for requirements gathering,
• Performed planning and installation of systems and applications and updates as required.
• Monitored status of projects and provided consultation on complex issues.
• Managed the day-to-day operational and tactical aspects of technical projects.
• Implemented engagement review and quality assurance procedures in accordance with assigned methodology to
ensure profitable and successful execution of consulting engagements as measured by goals and customer
• Provided analysis of business and technology operations and services to established client(s) and prospective clients.
• Evaluated customer business/systems capabilities and needs, and collection of data.
• Interfaced daily with the customer and customer business partners’ in the strategic design and project planning
process while defining the requirements for making changes across systems and publishing those requirements.
• Managed day-to-day client interaction and expectations for projects.
• Primary participant in the preparation of request for proposals, presentations, demonstrations, white papers,
benchmark studies, bid specifications, solution development, tasks and timelines, cost projections, and return on
investment projections (ROI).
• Continually sought and capitalized upon opportunities to increase customer satisfaction and deepen client
relationships and incremental revenue.

Project Manager / Senior Analyst
2001 - 2002 Avon Products, Inc.
Cincinnati, Ohio
Full life-cycle project management and enterprise network support providing corporate location with
technology programs and project process assessment as a member of IT staff.
• Created and executed project work plans and revise as appropriate to meet changing needs and requirements.
• Demonstrate and possess expertise in a variety of concepts and practices in application programming, database
modeling and system design.
• Knowledge in Internet, Intranet, Extranet and client/server architectures.
• Responsible for corporation’s largest, most successful technology program, Avon’s Virtual Agent Program. This
program allowed customer service personnel to work from home with no additional applications or systems
requirements while saving the corporation significant budget. The following technologies were designed and
developed and implemented in this project:
° Application / Database re-engineering
° VoIP
° High-Speed Remote Internet Access
° Convergence / Telephony
• Served as Senior Analyst providing escalated Help Desk Level II support to IT and Call Center internal customer.
Responsible for:
° Troubleshooting and repair of large corporate networks and VLANS.
° Administration of Windows networks and core server applications (Windows 2000/2003 Server, MS Exchange,
MS SQL, Lotus Notes)
° Installation, troubleshooting and repair of corporate desktop client systems.
• Authored Standard IT Operating Procedures and Disaster Recovery documents for site IT department.

Client Services Manager

1997 - 2001 Inacom Information Systems
Jacksonville, Florida
As the north Florida leader of technology services, managed and served as technical lead across
technology teams, clients, and vendors in the District offices.
• Possessed significant knowledge of:
Complex network and database concepts and assists in establishing standards applied across project teams. Core technology
expertise in the design and configuration of:
·Client/Server and Windows Networking
·TCP/IP networks design, configuration and installation
·Enterprise Infrastructure design (switching, routing, cabling with additional focus on failover and
redundancy to address the needs of disaster preparedness)
·Windows 2000 / 2003 Server configuration and installation
·MS Exchange Server / Client design, configuration, and installation
·MS SQL and Oracle database and data model design, configuration and implementation.
·Designed and implemented network management solutions to include SMS and HP OpenView.
·Client / Server Application Development
·Web / Desktop applications
·Convergence / Telephony designs and installations
·Various programming languages and assists in establishing standards applied across project teams
·Browser/client specific compatibility issues
• Managed multiple technical teams within budget and project schedule.
• Focused on the acquisition of new clients and new business opportunities.
• Primary in the pre-sales process interfacing with the customer in the strategic design and project planning and
services delivery process.
• Provided solution guidance to sales staff to penetrate new and key accounts to generate revenue.
• Primary participant in the preparation of request for proposals, presentations, demonstrations, white papers,
benchmark studies, bid specifications, solution development, tasks and timelines, cost projections, and return on
investment projections (ROI).
• Ensured consistent delivery of superior technical solutions to clients.

• Directed 12,000+ unit infrastructure refresh for SunTrust Banks in the state of Florida.

Director of Systems Management / Technical Architect
1996 - 1997 Ruby Tuesday, Inc.
Mobile, Alabama
Directed the management of corporate LAN/WAN, Database, Help Desk, Technical Support and Web
Group activities and resolved escalated issues if necessary.
• Lead technical architect in the design and implementations, additions, deletions and major modifications to the
supporting multi-tier network infrastructure (10/100 based switched Fiber Optic Ethernet).
• Designed and implemented mid-tier processing solution based on HP-UX and HP 6000 servers supporting
Peoplesoft application with EMC SAN storage – included Veritas backup/recovery aspects.
• Designed and implemented network management solutions to include SMS and OpenView.
• Directed corporate IT security policies, procedures and guideline efforts.
• Established and built relationships with vendors as required.
• Managed IT Systems related purchasing and budget processes.
• Responsible for capacity planning and scheduling vendor negotiations related to IT.
• Exercised staff oversight to ensure new operations plans, policies, procedures, and transition/migration plans are
consistent with the overall company goals and objectives.
• Held responsibility for IT staffing and budgeting projections for Systems Group.
• Authored Standards, Policies and Procedures for the corporate IT department.

LAN/WAN Supervisor / System Administrator

1990 - 1996 Bender Shipbuilding & Repair Company, Inc.
Mobile, Alabama
Responsible for technical architecture and design and maintenance of corporate systems, applications
and databases.
• Designed and implemented corporate multi-tier network protocol / topology solution. Eventually designed and
upgraded network to TCP/IP based using Windows networking.
• Designed and implemented AutoCad releases for network access. As an early network capable product, Release
was incapable of reliability and robustness required for the engineering requirements and quality of service. Worked
diligently with AutoDesk to identify and fix numerous design problems.
• Managed the administration and maintenance of all IT equipment, applications, and infrastructure.
• Managed and planned workflow of subordinate personnel as necessary.
• Planned and implemented designs, additions, deletions and major modifications to the supporting corporate
• Responsible for troubleshooting, systems backups, archiving, and disaster recovery and provides expert support
when necessary.
• Managed help desk activities and responded or assigned personnel to escalated help desk issues.
• Built and maintained vendor relationships and manages the purchase of hardware and software products.
• Complied with and enforced standards, policies and procedures.

Systems Engineer
1987 - 1990 Computer Dynamics, Inc. (DODDS)
Wiesbaden, Germany
Systems Engineer providing technical support for network, servers and desktops for
the installation and repair of computer hardware and software for 150 plus customer sites.
• Performed basic and more complex troubleshooting, backup, archiving, and disaster recovery.
• Installed and upgraded computer software and network equipment.
• Answered all basic trouble calls/emails and enters work orders into our tracking software.
• Interacted with clients to resolve basic and complex help desk issues in a timely manner.

*Numerous technical vendor certifications