Katie Hough

33 Stetchworth Road
Walton
Warrington
Cheshire
WA4 6JE

Date of Birth: 25th October 1984

Mobile: 07595846004
Home Number: (01925) 489902
Email:katierules51@hotmail.com

Personal Profile
As a caring, honest and welcoming person I ensure everything is done to the best of my
ability. I am punctual and hardworking. I have worked in a variety of customer service
environments and therefore I am extremely well equipped to be both customer facing
and service focussed. I am ideally looking for a role that will allow me to utilise my
customer service and administration skills gained to date.

EDUCATION

Riverside College September 2008- June 2009

Subject
Business Administration

Priestley College September 2001- July 2003

Subject Grade
GNVQ Leisure and Tourism Pass-C
GCSE Foundation Maths E
GCSE Foundation English D
GNVQ Foundation ITC C

Bridgewater High School September 1996 – July 2001

Subject

GCSE German - Grade D

GCSE Geography – Grade E GSCE Science – Grade E
GCSE English Literature – Grade D GCSE Mathematics - Grade F
GCSE English Speaking & Listening – Grade-c

Citizens Advice Bureau

Position: Part Time Administrator Started- November 2008- June 2009
My duties at the Citizens Advice Bureau are answering the telephone, greeting clients,
sending faxes, typing up letters to clients and sorting the post.

Spar Convenience Store

Position: Part Time Sales Assistant Started 13th August- Present Employer

My duties at the spar are serving customers, stock replenishment and handling cash.
Green Door Café Dates: May 2007- June 2008
Position: Full Time Waitress
Duties:
 Baking
 Opening and locking up
 Take Food Orders
 Serving Food and drink
 Stock Replenishment
 Cooking
 Supervisory Role
 Make Delivery Orders
 Cashing up

Le Frog Bistro April 2007- June 2007

Position: Part Time Waitress
Duties:
 Take Food Orders
 Serving Food and drink
 Stock Replenishment

Don Pino December 2006- March 2007

Position: Part Time Waitress
Duties:
 Take food orders
 Serving food and drink
 Stock Replenishment

Hancock & Woods Dates: December 2006- January 2007

Position: Seasonal (Christmas) Sales Assistant
Duties:
 Handling Cash
 Serving Customers
 Re-stocking items

Chicago Rock Cafe November 2002- November 2006

Position: Restaurant Supervisor
Duties:
 Handling Cash – Balancing the till and the floats, changing price levels on the tills.
 Serving Customers
 Managing a team of eight staff and making sure staff are motivated.
 Promoted to the role of supervisor after 9 months of waitressing and barmaid.
 Dealing with customer complaints both face to face and via the telephone.
 Organising my section making sure restaurant bookings are confirmed and correct.

INTERESTS
I enjoy keeping fit by swimming and attending aerobics classes. I also enjoy listening to
music.

REFERENCES Previous Employer

Personal Karen Shelbourne
Amanda McArthur 9 Fairfield Road
41 Oxmead Close Stockton Heath
Longbarn Warrington
Warrington WA4 2UF
WA2 OQA