JESSE M.

FLOYD, Senior Organization Change Management Consultant

www.linkedin.com/in/jessefloyd | Jesse_Floyd@outlook.com | 703 868-7816 | Alexandria, VA
Jesse Floyd is a leader in strategic planning, business transformation, change management,
organization design, process improvement, and business value management. He is a strategic
systems thinker with a proven track record working at senior executive levels helping organizations
implement change and achieve results. He has over 20 years consulting experience in the industrial,
telecommunications, healthcare, technology and federal government sectors formulating business
strategies, carrying out large-scale business transformation interventions, implementing executable
action programs, coaching leadership and building governance systems. He has led strategic
planning engagements, facilitated large group interventions, evaluated project implementation,
undertaken business case analyses, and established performance-based management systems.
Mr. Floyd has worked with both private and public sector organizations, philanthropic agencies, and
research institutions in the United States and overseas. He has held positions with leading
information technology services providers, major international consulting firms, the United Nations,
and an international research institute. He holds a Top Secret Security Clearance, reissued in 2012.
He has a doctorate in Political Science and professional certification in Organization Development
and Project Management. He has taught at the university level and lectured at workshops dealing
with organization development, strategic planning, performance measurement, conflict resolution,
and future studies. He is technically qualified in the full range of methods employed during the
business transformation process from creating vision to realigning behaviors and delivering benefits.
Strategic Planning
Change Management
Business Process Redesign
Business/IT Alignment
Organizational Performance Performance Measurement
Business/Policy Analysis Organization Design
Business Case Analysis
Stakeholder Assessment
Large-Group Facilitation
Project Management
Principal Consultant, Dell Digital Business Consulting Services, 1/2013-6/2016. Employed as
Senior Business Transformation and Organization Change Management Specialist to support a
variety of Dell business clients, including Dept. of Education, Dell Insurance Services, UBS, AIG,
Mercy Corps, Long Term Care Group (LTCG), and Blue Cross Blue Shield Rhode Island (BCBSRI).
Organization Change Management Advisor, Contracted with SAP America, 8/2012-11/2012.
Carried out comprehensive OCM assessment and provided recommendations to support re-planning
efforts for implementing and deploying the State of California HCM solution to 160 Departments.
Organization Change Management Lead, Contracted with Noblis, Inc., 5/2011-6/2012.
Engaged with the Federal Bureau of Investigation to define and implement OCM initiatives to
support efforts to deploy enterprise-wide Sentinel case management software system.
Senior Transformation Consultant, Contracted with Transformation Systems, Inc., 9/20105/2011. Engaged with the U.S. Navy Program Executive Office, Integrated Warfare Systems (PEO
IWS) in developing the strategy and planning the tactical deployment of financial and complex
contracting acquisition processes for the Navy Enterprise Planning (SAP) System at NAVSEA.
Strategy Consultant Expert, Contracted with Transformation Solutions Group, CACI, 8/20097/2010. Responsible for directing and managing organization change management activities for the
Security Cooperation Enterprise Solution (a tri-service ERP implementation standardizing Budgetto-Report, Order-to-Cash, and Procure-to-Pay processes) for DoDs BTA.
Managing Director, Contracted with The Ambit Group, 9/2008-7/2009. Organization Change
Management Lead with the Office of the Comptroller of the Currency, Department of Treasury, to
develop a Modernization Vision and Strategy aligning business needs with IT capabilities.
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Principal, Strategic Services Group, Computer Sciences Corporation, 8/2005-8/2008.

Employed as Senior Organization Change Architect, Strategy Expert and Business Process Architect
with CSCs commercial Consulting Group. Select CSC engagements included:
Organization Change Expert engaged by Raytheon Integrated Defense Systems to assess the
methodology for deploying a mission critical, collaborative supply chain MRP system to 262
suppliers and to build a comprehensive roadmap for rolling out the system.

Business Strategy Consultant / Organization Change Expert engaged by Diebold to analyze the
potential impact of introducing teller automation equipment in bank branches and credit unions;
determine ways to strengthen Diebolds marketing collateral and project management
deployment methodology; and evaluate market potential and alternative channels for delivering
organization change management consulting services.
Organization Change Lead on the Verizon Business Global SAP Financial Operations
Convergence Project, responsible for developing communications strategy and tactical
implementation plan, conducting sponsorship assessment survey, and mentoring staff in carrying
out integrated transition and training implementation plans.
Federal Sector Market Analyst, engaged by Cisco Systems Account Team to develop marketing
strategy for Cisco to increase their presence in Federal Sector business acquisition activities by
improving their strategic relationships with system integrators.
Strategy Expert on the WaterSentinel Program with the EPA Water Security Division,
responsible for developing an integrated performance monitoring structure across 18 different
Work Assignments, supporting implementation of the WaterSentinel Executive Committee, and
mentoring staff charged with developing a national communications campaign.
Monitoring and Evaluation Specialist, Department of State Bureau of African Affairs and the
Country Reconstruction and Stabilization Offices (S/CRS). Developed a performance
monitoring structure for tracking progress toward achieving the transformation goals identified
in the S/CRS Sudan strategic planning framework.
Business Transformation Solutions Practice Leader with the Enterprise Planning & Integration
Center (EPIC), responsible for providing leadership, developing Practice strategy, defining
offerings, and building a team of business transformation consultants operating across
organizational units in CSC.

Principal, Blue Line Consulting Network (BLCN), 7/2002-12/2003; 1-8/2005, a national network
of management consultants specializing in strategy and change and business transformation
consulting services. Developed, negotiated and led a variety of organization development and
strategic planning engagements with the HUD Office for Housing and Equal Opportunity, the
Committee for Purchase, the World Banks Leadership and Organization Effectiveness Department,
the National Institutes of Health, George Mason University Department of Psychology, and the
George Washington School of Business and Public Management. Participated in developing
program management support mechanisms for the e-government initiatives outlined in the
Presidents Management Agenda and directed a team of consultants in building a Decision-Making
Situation Room for operationalizing the U.S. Armys Objective Force strategic vision.
Director, Organization Development Practice, Global Public Sector, Grant Thornton LLP,
1-11/2004. Responsible for leading the Organization Development Practice and expanding
professional services in strategic planning, business transformation, change management,
organization assessment and design, solution-oriented facilitation, conflict resolution and workforce
planning. Sample projects included management assessment of the Jordan Social and Economic
Transformation Program, strategic planning with Farm Services Agency, and team building with the
Chief Information Office, Federal Student Aid.
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Jesse M. Floyd
Certified Executive Consultant, IBM Global Services, 8/1998-7/2002, Practice Lead and Member
of the OCM Leadership Team for Business Innovation Services. Instrumental in leading
organization design, strategic alignment and change management engagements, directing the Change
Management Community of Practice, building new business, training and mentoring staff, and
defining new client offerings and delivery methods. Select engagements included the following:
Managed Organization Domain, including both Change Management and Training Staff, for an
SAP ERP implementation at the Naval Sea Systems Command in Norfolk, Virginia.
Guided development of the Navy Enterprise Maintenance Automated Information System
(NEMAIS) Business Case and prepared strategic alignment documents that tied U.S. Navy
strategic objectives to specific NEMAIS Project performance measurements.
Directed engagement for an English communications firm that solicited requirements from U.S.based stakeholders and developed an Action Plan to build a solutioning workshop process for
developing new Cable & Wireless products and services.
Selected Change Management Specialist to work with senior IBM executives in developing an
action plan integrating sales and marketing activities across IBM lines of business.
Served as Deployment Leader for the IGS Global Consulting Competency to deploy the Global
Services Method, train practitioners in applying the Method on engagements and in proposal
development, and perform sense and respond communications with field practitioners.
Acted as Organization Change Management Specialist on an internal IBM engagement to
transform the Global Consulting Division and implement a new organization structure.
Led team of IBM and American Management System consultants in preparing Business Case
Analysis for Retirement System Modernization Project, Office of Personnel Management.
Developed Change Management Plan to minimize risks associated with the implementation of
an inventory and financial accounting system on behalf of Naval Inventory Control Point.
Carried out Material Financial Control System Business Case Analysis to determine pay-back
period for recovering $60 million investment cost for Naval Supply Systems Command.
Managing Associate, Coopers & Lybrand LLP, charged with managing consulting assignments in
organization development and change management, business process engineering, strategic planning
and performance measurement, 2/1996-8/1998. Facilitated C&L International Systems Business
Practice Managing Partners in developing a strategic action program to integrate and globalize
systems consulting; built comprehensive change management plan for the NASA Integrated
Financial Management Project; led business process re-engineering team that improved INS records
operations and assessed staff workload requirements; developed performance reporting frameworks
for Federal Highway Administration and the U.S. Coast Guard; and directed project team in
preparing business case analysis to redesign accident, fault reporting and vehicle safety check
processes to reduce vehicle maintenance services for Royal Mail in the United Kingdom.
Independent Consultant, JMF Associates, 1/1994-1/1996. Contracted directly with several
organizations to provide technical consulting services. Select engagements included:
Conducted training in conflict resolution, executive coaching and team building for U.S. Postal
Service at multiple sites in the United States under a contract with Coopers & Lybrand.
Implemented a performance monitoring system to measure the impact, cost-effectiveness and
sustainability of Appropriate Technology International's (ATI) program activities for USAID.
Conducted organization assessment of Department of Agriculture's Office of International
Cooperation and Development and convened action planning meetings.
Conducted external evaluation of the Environment and Natural Resources Policy and Training
Project, funded and managed by the USAID Office of Environment and Natural Resources.
Served on World Bank team to examine economic development and natural resource potentials
in eight South Pacific Island Countries.
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OTHER INTERNATIONAL DEVELOPMENT EXPERIENCE
Previously worked with international development organizations in several capacities. As a Senior
Staff Associate with Development Alternatives Inc., 2/1991-12/1993, managed USAID natural
resource management field projects; provided technical assistance in development planning, trade
and investment policy; wrote successful proposals for agribusiness projects; and led project teams on
Mission funded assignments. In this capacity, participated in the Evaluation of Technical Services
Project and analyzed USAID activities in environment and natural resources, urban pollution, and
democratization; wrote successful $15 million proposal to USAID for agribusiness development in
Indonesia; served on World Bank Project Appraisal Teams to member Pacific Island Countries to
examine investments in the fishing industry and evaluate development potentials; and led project
teams that developed the Oman Master Fisheries Development Plan and economic development
plans for American Samoa, Palau, and the island of Mindanao in the Philippines.
Technical Advisor to the U.N. Centre on Transnational Corporations, charged with
implementing advisory projects and training programs to assist developing countries in their
negotiations with foreign investors (1986-1991). Served on several Work Bank project appraisal
teams in Asia and the South Pacific, and held a long-term contract with the United Nations Food and
Agriculture Organization (FAO).
ACADEMIC BACKGROUND
Research Fellow, East-West Center, Honolulu, Hawaii (1981-1986) Honolulu, and recipient of
United Nations Fulbright Scholar Award for field research in Southeast Asia (1982).
Frequent speaker at strategic planning and performance measurement conferences; served on an
Expert Panel sponsored by the National Academy of Public Administration (NAPA) to review
federal agency experience complying the Government Performance and Results Act (GPRA);
published several monographs and articles on international development policy issues; prepared
country and industry risk assessments, authored specialized training manuals, and edited technical
research reports and conference papers for publication in refereed international journals.
EDUCATION
Ph.D., Political Science (International Relations), University of Hawaii, 1985.
M.A., Political Science (Political Economy/Future Studies), University of Hawaii, 1980.
Master's in Urban and Regional Planning (M.U.R.P.), University of Hawaii, 1979.
B.S., Anthropology/Economics, University of Oregon, 1978.
APPLIED RESEARCH POSITIONS
Pacific Islands Development Program, Research Fellow, Honolulu, Hawaii, 1985.
Environment and Policy Institute, Professional Associate, Honolulu, Hawaii, 1984.
U.N. Institute of International Education, Fulbright Scholar, the Philippines, 1981.
East-West Center, Doctoral Student Grantee, Honolulu, Hawaii, 1979-1983.
SELECT PROFESSIONAL DEVELOPMENT
Dell PM3 Project Management Certification, 2015.
Proscis Change Management Implementation Methodology, 2008.
CSC Consulting Group Project Management, 2007.
Project Management Institute, Project Management Professional, 2006.
Accelerating Implementation Management, AIM Change Management Methodology, 2006.
Mid-Atlantic Facilitators Network, Experienced Facilitator Training, 2004.
International Quality & Productivity Center, Business Process Analysis, 2003.
IBM Certified Professional, Business Transformation Consultant, 2000.
IBM, e-business Systems Management, e-business Strategy and Design, 1999.
Future Search (Strategic Planning Methodology), Future Search Network, 1996.
Georgetown Professional Certificate Program in Organization Development, 1995.
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