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Which is the simplest and most popular technique for appraising employee performance?
MCQS SET 2
9.
a. Rating Scales
b. Critical Incident
c. Cost accounting
d. BARS
ANSWER: a. Rating Scales
14. Match the following components of remuneration with their inclusions I. Fringe Benefits ------- A. Stock option
II. Job Context ---------- B. Challenging job responsibilities
III. Perquisites --------- C. Group Plans
IV. Incentives ----------- D. Medical Care
a. I-D, II-B, III-A, IV-C
b. I-B, II-A, III-C, IV-D
c. I-A, II-C, III-D, IV-B
d. I-C, II-B, III-D, IV-A
ANSWER: a. I-D,II-B,III-A,IV-C
15. Which of these is a theory of remuneration?
A. Reinforcement
MCQS SET 2
B. Labour Market
C. Agency
a. A & B
b. B & C
c. A & C
d. A, B & C
ANSWER: c. A & C
MCQS SET 2
b. DCBEA
c. EBDAC
d. EACDB
ANSWER: c. EBDAC
24. Under which conditions does skill - based pay system work well?
a. Employee turnover is relatively high
b. To set minimum wages for workers whose bargaining position is weak
c. To abolish malpractices and abuses in wage and salary payments
d. None of the above
ANSWER: a. Employee turnover is relatively high
25. Which of the wage concept is higher than fair wage?
a. Minimum wage
b. Living wage
c. Team based pay
d. None of the above
ANSWER: b. Living wage
26. ___________ is a systematic and planned introduction of employees to their jobs, their co-workers and the organisation.
a. Job evaluation
b. Investiture orientation
c. Orientation
d. Placement
ANSWER: c. Orientation
27. Which type of information is conveyed by orientation?
a. Training and education benefit
b. Job location
c. Job safety requirements
d. General information about the daily work routine
ANSWER: d. General information about the daily work routine
Reason: All the other options except "d" are topics covered in employee orientation programme.
29. Which strategic choices a firm needs to make before designing its orientation programme?
a. Formal or informal
b. Individual or collective
c. Serial or disjunctive
d. Investiture or divestiture
e. All of the above
ANSWER: e. All of the above
30. _________ seeks to ratify the usefulness of the characteristics that the person brings to the new job.
a. Divestiture orientation
MCQS SET 2
b. Individual or collective
c. Investiture orientation
d. None of the above
ANSWER: c. Investiture orientation
32. Which of the below options are the topics covered in employee orientation programme?
a. Training and education benefit
b. To employee counsellor
c. Relationship to other jobs
d. Disciplinary regulations
e. All of the above
ANSWER: e. All of the above
33. ______ refers to the allocation of people to jobs; it includes initial assignment of new employees, and promotion,
transfer, or demotion of present employees.
a. Recruitment
b. Placement
c. Selection
d. None of the above
ANSWER: b. Placement
34. Which of these is a job in the context of placement problems and employee works?
a. Group health
b. Early departures
c. Independent
d. All of the above
ANSWER: c. Independent
35. Which of these is mentioned in the orientation checklist?
A. Parking
B. Equal employment opportunity
C. Complete form B
a. A & B
b. B & C
c. A & C
d. A, B & C
ANSWER: d. A, B & C
MCQS SET 2
b. Negative incidents are generally more noticeable than positive ones
c. Evaluation is based on actual job behaviour
d. None of the above
ANSWER: c. Evaluation is based on actual job behaviour
a. Peers
b. Supervisor
c. Subordinates
d. Someone from corporate office or the HR department
ANSWER: d. Someone from corporate office or the HR department
a. A & B
b. A & C
c. A, B & C
d. B & C
ANSWER: c. A, B & C
42. On what parameter does the cost accounting method measures performance?
a. Based on merit
b. Monetary returns the employee pitches to his/ her organisation
c. Comparing workers performance with his colleagues
d. Based on confidential report of the employee
ANSWER: b. Monetary returns the employee pitches to his/ her organisation
MCQS SET 2
43. Who was the first person to give the concept of Management by Objectives?
a. Edwards Deming
b. D.W. Cheetham
c. Peter F. Drucker
d. None of the above
ANSWER: c. Peter F. Drucker
46. Which method is used for evaluating the performance of executives or supervisory positions?
a. Psychological Appraisals
b. Assessment Centres
c. Behaviourally Anchored Rating Scales
d. 360 degree feedback
ANSWER: b. Assessment Centres
a. US and UK
b. India
c. China
d. Japan
ANSWER: a. US and UK
48. What does the 360 degree feedback assess?
a. Communication Skills
b. Behavioural Aspect
c. Team - building skills
d. Soft skills
ANSWER: d. Soft skills
49. Which of these options are the activities that constitute the core of performance management?
a. Performance interview
b. Archiving performance data
c. Use of appraisal data
d. All of the above
ANSWER: d. All of the above
50. Which is the biggest challenge faced while conducting performance appraisal?
MCQS SET 2
a. Evaluating performance of self - managed teams
b. Presence of a formal appeal process
c. Appraisals based on traits are to be avoided
d. None of the above
ANSWER: a. Evaluating performance of self managed teams
Reason: Rest of the options are the legal issues involved while conducting performance appraisal
52. Which of these options is one of the non - analytical methods of job evaluation?
a. Job - grading method
b. Point ranking method
c. Factor comparison method
d. None of the above
ANSWER: a. Job - grading method
54. __________ refers to the learning opportunities designed to help employees grow.
a. Training
b. Development
c. Education
d. All of the above
ANSWER: b. Development
55. How does training and development offer competitive advantage to an organisation?
a. Removing performance decencies
b. Deficiency is caused by a lack of ability
c. Individuals have the aptitude and motivation to learn
d. None of the above
ANSWER: a. Removing performance decencies
MCQS SET 2
ANSWER: b. Helps people identify with organisational goals
57. Choose which of the following is a benefit to the individual while receiving training?
a. Creates an appropriate climate for growth, communication
b. Aids in increasing productivity and/ or quality of work
c. Satisfies a personal needs of the trainer
d. None of the above
ANSWER: c. Satisfies a personal needs of the trainer
58. Which of this is a step in training process?
a. KSA deficiency
b. Provide proper feedback
c. Obstacles in the system
d. Use of evaluation models
ANSWER: d. Use of evaluation models
59. Which of the following is a method used in group or organisational training needs assessment?
a. Consideration of current and projected changes
b. Rating scales
c. Interviews
d. Questionnaires
ANSWER: a. Consideration of current and projected changes
Reason: rest all the other options are individual training needs assessment
60. _________ seeks to examine the goals of the organisation and the trends that are likely to affect these goals.
a. Organisational Support
b. Organisational analysis
c. Person analysis
d. Key skill abilities analysis
ANSWER: b. Organisational analysis
61. Which of these is the benefit of needs assessment?
a. Assessment makes training department more accountable
b. Higher training costs
c. Loss of business
d. Increased overtime working
ANSWER: a. Assessment makes training department more accountable
Reason: Rest all the options are consequence of absence of training needs assessment
MCQS SET 2
a. Television
b. Job rotation
c. Orientation training
d. Coaching
ANSWER: a. Television
Reason: Rest all other options are on - the job training method.
Vestibule training utilises equipment which closely resemble the actual ones used on the job.
a. True
b. False
ANSWER: a. True
65. Match the following techniques of training with their correct description.
1. Tag Teams --------- A. Games to get team members know each other
2. Outward - bound training ----- B. Games to test ability to plan ahead
3. Mirroring ------ C. Training with an external perspective
4. Strategic planners ----- D. Adventure sports for teams
5. Ice breakers
----- E. one role played alternately by two participants
a. 1-E,2-D,3-C,4-B,5-A
b. 1-A,2-D,3-E,4-C,5-B
c. 1-D,2-A,3-C,4-E,5-B
d. 1-C,2-D,3-B,4-A,5-E
ANSWER: a. 1-E,2-D,3-C,4-B,5-A
MCQS SET 2
a. DFCAEB
b. BCDEAF
c. DEACFB
d. ABCDEF
ANSWER: c. DEACFB
70. The term human resource development reflects the fact that it is no longer appropriate in modern organisations to focus
on just the development of which group?
a)
workers
b)
employees
c)
consultants
d)
part timers
71. According to your text-book, which of the following is most important for HRD?
a)
to be clearly related to the organisations objectives
b)
to be clearly related to the expertise in the department
c)
to be flexible to be able to respond to sudden crisis
d)
to operate as an extension of the HRM department
72. What may be particularly necessary as part of the training process where people are working in another country?
a)
e-learning
b)
discovery learning
c)
cross-cultural training
d)
activist learning
73. What is the term used to describe the process of helping a new employee to settle quickly into their job so they become
efficient and productive workers?
a)
action learning
b)
discovery learning
c)
sitting by Nellie
d)
induction
74. Which of the following is not a stage in the systematic training cycle?
a)
evaluation
b)
assessing training needs
c)
planning the training
d)
job instruction on a one to one basis
75. Which of the following organisations were established in 2001 to cover learning and skills development in a wide range of
areas?
a)
Training and Enterprise Councils
b)
Local Enterprise Councils
c)
Learning and Skills Council
d)
The Qualifications and Curriculum Authority
76. Which of the following organisations are responsible for the enhancement and improvement of the performance of
people involved in development, management, health and safety and representation of people in the workplace?
a)
The Qualifications and Curriculum Authority
b)
The Employment National Training Organisation
c)
Training and enterprise councils
d)
Investors in People UK
77. Which of the following organisations aims at improving the quality of training and development practices by setting
national standards and by linking these to the achievement of business goals?
MCQS SET 2
a)
b)
c)
d)
Investors in People UK
Training and enterprise councils
The Employment National Training Organisation
The Qualifications and Curriculum Authority
78. Which national training schemes exist at advanced and foundation level?
a)
New deal
b)
NVQs
c)
GNVQs
d)
Modern apprenticeships
81. Which of the following is the best term to describe people who guide and suggest suitable learning experiences for their
proteges?
a)
human resource directors
b)
line managers
c)
coaches
d)
mentors
82. Which level of NVQ does the following specification describe? This level recognises competence in the performance of
complex, technical and professional work activities performed in a variety of settings. There is likely to be a substantial
degree of personal autonomy and responsibility, and it is usually necessary to demonstrate competence in allocating
resources and in management or supervision.
a)
level 2
b)
level 3
c)
level 4
d)
level 5
83. Which of the following is not a current version of New Deal?
a)
New Deal 25 plus
b)
New Deal 50 plus
c)
New Deal 60 plus
d)
New Deal for lone parents
MCQS SET 2
a)
b)
c)
d)
Competence is shown in applying fundamental principles and complex techniques across a wide range of s
situations which may often be unpredictable
Competence is shown in performing complex, technical and professional activities in a wide range of settings
Competence is shown in a wide range of work activities that are likely to be routine and predictable
There is no need for any competence to be demonstrated since knowledge is all that is tested
86. When was the national standard for Investors in People first developed?
a)
1960s
b)
1970s
c)
1980s
d)
1990s
87. Which national body now has responsibility for national learning targets?
a)
IiP UK
b)
The Learning and Skills Council
c)
NACETT
d)
Local Learning Skills Councils
88. Which of the following government-led training incentives was involved in the past in imposing a levy on employers?
a)
The Industrial Training Boards
b)
The Investors in People initiative
c)
TECs
d)
LECs
89. Which of the following is not an objective of the Employment National Training Organisation?
a)
To represent the employment area
b)
To develop national, sectoral and local partnerships on wider educational and training issues
c)
To promote employer investment in people as central to competitive business advantage
d)
To set national targets for training and development
90. ___________ is the name given to a philosophy and set of methods and techniques that stressed the scientific study and
organisation of work at the operational level.
a. Scientific Management
b. Human Relations Model
c. Two factor theory
d. Achievement motivation theory
ANSWER: a. Scientific Management
91. Rearrange the steps of Maslow's Need Hierarchy Theory.
A. Self - Actualisation Needs
B. Physiological needs
C. Belongingness and love needs
D. Self - esteem needs
E. Safety needs
a. ABCDE
b. ADCBE
c. DCBEA
d. ADCEB
ANSWER: d. ADCEB
MCQS SET 2
Needs reflect either physiological or psychological deficiencies.
a. True
b. False
ANSWER: a. True
96. What does "E", "R" and "G" stand for in the ERG theory?
a. Export, Risk and Guarantee
b. Exponential, Reliability and Growth
c. Existence, Relatedness and Growth
d. None of the above
ANSWER: c. Existence, Relatedness and Growth
97. Which of the following is a need that motivates human behaviour as per the achievement motivation theory?
a. Power
b. Affiliation
c. Achievement
d. All of the above
ANSWER: d. All of the above
98. Which of the following is a process theory?
a. Achievement Motivation theory
b. Performance - satisfaction model
c. ERG theory
d. Two factor theory
ANSWER: b. Performance - satisfaction model
99. What are the alternate names used for the expectancy model?
a. Instrumentality theory
b. Path - goal theory
c. Valence - instrumentality - expectancy theory
d. All of the above
ANSWER: d. All of the above
MCQS SET 2
101. Which of the following option, is an important term used in the theory?
a. Inputs
b. Promotion
c. Working condition
d. Responsibility
ANSWER: a. Inputs
Reason: Rest all the other options are examples of outcomes in an organisation.
102. _________ and ___________ came out with a comprehensive theory of motivation called the performance - satisfaction
model.
a. Festinger and Heider
b. Jacques and Patchen
c. Porter and Lawler
d. Weick and Adams
ANSWER: c. Porter and Lawler
103. Which of the following options is a factor which the equity theory is not clear about?
a. How does a person choose the comparison other?
b. Carefully explaining to the employees what their roles are
c. Making sure the rewards dispersed are valued by the employees
d. None of the above
ANSWER: a. How does a person choose the comparison other?
104. The following is (are) the benefit(s) of training.
(A) Increased productivity
(B) Reduced accidents
(C) Reduced supervision
(D) All of the above
(Ans: D)
105. The following training aims to provide broad training to enable the trainee to take up a wide variety of tasks within his
field of specialisation
(A) Demonstration
(B) On-the-job training
(C) Apprenticeship
(D) All of the above
(Ans: C)
106. Demonstration type of training method is used to train
(A) Workers
(B) Supervision
(C) Managers
(D) All of the above
(Ans: A)
107. The following is not a part of lower level management
(A) Worker
(B) Foreman
(C) Supervisor
(D) Inspector
(Ans: A)
108. A homogenous group of ____ men from the plant constitutes an ideal conference group
(A) 8-10
(B) 12-15
(C) 18-20
(D) 22-25
(Ans: B)
MCQS SET 2
109. The following method is used to give to trainees the important information in permanent form for immediate of future
use
(A) Lecture methods
(B) Conference
(C) Written instructional method
(D) Training within the industry (TWI)
(Ans: C)
110. Training within the industry (TWI) scheme imparts training in
(A) Job instructions
(B) Job rotation
(C) Job method
(D) All of the above
(Ans: D)
111. The following is not a on the job training method
(A) Understudies
(B) Job rotation
(C) Management by objectives (MBO)
(D) Case study method
(Ans: D)
112. The following is vertical expansion of the job
(A) Job rotation
(B) Job enrichment
(C) Management by objectives (MBO)
(D) All of the above
(Ans: B)
113. _____ is widely used for human relations and leadership training
(A) Business games
(B) Role playing
(C) Case study method
(D) Job rotation
(Ans: B)
114. Personnel management of an organisation specifically deals with human resources in respect of
(A) Their procurement
(B) Develop their skills, knowledge and attitude
(C) Their motivation towards the attainment of organisational objectives
(D) All of the above
(Ans: D)
115. Personnel management is a
(A) Point of view
(B) Technique of thinking
(C) Philosophy of management
(D) All of the above
(Ans: D)
MCQS SET 2
117. In which type of analysis are corporate goals and plans compared with the existing manpower inventory to determine the
training needs?
Organization analysis
Operation analysis
Individual analysis
None of the above
118. Training concentrates on
coaching the members of an organization how to perform effectively in their current jobs
expansion of the knowledge and skills of the members of an organization
preparing the employees to take on new responsibilities.
none of the above.
119. The process of enhancing the technical skills of workers in a short period is called
training
development
education
none of the above
120. E-learning is all about
computers and computing
being technology-driven
electronics
experience
121. The planned use of networked information and communications technology for the delivery of training is called
e-learning
role playing
case study
programmed learning
122. Which one of the following is a source of assessing training needs?
performance evaluation
attitude survey
advisory panel
all of the above
123. Laboratory training is also known by the name
sensitivity training
job instruction training
apprenticeship training
none of the above
124. _______ method creates a situation that is as far as possible a replica of the real situation for imparting training.
The programmed learning
The Simulation
The case study
The lecture
125. A team of learners working online in a real-time mode using the Internet is known as
individualized self-paced e-learning online
individualized self-paced e-learning offline
group-based e-learning synchronously
group-based e-learning asynchronously
126. Training need analysis takes place during which phase of the training process?
deciding what to teach
deciding how to maximize participant learning
choosing appropriate instructional methods
MCQS SET 2
determining whether training programmes are effective
127. Which one of the following is an outcome of 'organizing' function of management?
Select correct option:
1. Organizations strategy
2. Motivation & commitment
3. Organizations structure
4. Performance measurement
128. Which of the following is a stated outcome of 'Job Analysis'?
Select correct option:
1. Job description
2. Job specification
3. Job evaluation
4. All of the given options
132. Which of the following is responsible for implementing the developed strategies?
Select correct option:
1. Human resource
2. Physical resource
3. Rules & policies
4. Installed equipment
133. In which of the following area organizations are legally bound to maintain consistency in HR policies?
Select correct option:
1. Compensation system
2. Training & development
3. Safety measures
4. None of the given options
134. How can companies provide career counseling, development advice, and therapy for employees seeking to grow in their
careers?
Select correct option:
1. Provide career coaches
2. Encourage role reversal
3. Establish a corporate campus
MCQS SET 2
4. Offer online career centers
135. Which ONE of the following is not a part of Human Resource Development?
Select correct option:
1. Training
2. Education
3. Development
4. Rewards
136. What type of screening mode is used to reduce absenteeism and establish a baseline for future insurance claims?
Select correct option:
1. Physical examinations
2. Personality tests
3. Polygraph tests
4. Substance abuse screening
137. Which of the following is part of the organizations role in an employees career development?
Select correct option:
1. Communicating the mission, policies, and procedures
2. Providing timely performance feedback
3. Participating in career development discussions
4. Seeking out career information
138. Which of the following term is said to be a part of Organizational Structure?
Select correct option:
1. Goal attainment
2. Hierarchy level
3. Performance standards
4. Supporting staff
139. On going process of evaluating & managing both the behavior & outcomes in the workplace is known as;
Select correct option:
1. Training & development
2. Performance appraisal
3. Compensation management
4. Job analysis
140. Which performance appraisal technique lists traits and a range of performance?
Select correct option:
1. Alternation ranking
2. Graphic rating scale
3. Management By Objective
4. Paired comparison
141. HRIS helps managers to perform _______________________ more effectively & systematically.
Select correct option:
1. Management functions
2. Controlling functions
3. Planning functions
4. HR functions
142. Examples of training at US Airways, Starbucks, Boston Pizza and Seattle City Light discussed in Chapter One demonstrate
the role of training in:
A. reducing turnover.
B. meeting safety requirements.
C. raising morale.
D. gaining a competitive advantage.
MCQS SET 2
143. Continuous learning:
A. refers to a seamless training that doesn`t allow learners to break away from the training session.
B. requires employees to understand the entire work system including the relationships among their jobs, their work
units, and the company.
C. uses an instructional design process to ensure training effectiveness.
D. refers only to off-site training.
144. Traditionally, the category of training emphasized by the most companies is:
A. basic and advanced skills.
B. orientation.
C. safety.
D. legally-mandated.
145. Which of the following is not one of the job-related competencies critical for successful job performance?
A. innovation
B. knowledge
C. skills
D. behaviors
146. _____ is linked to strategic goals and objectives and benchmarks its training programs against those of other companies.
A. Total Quality Management training
B. Continuous learning
C. High-leverage training
D. Six Sigma training
147. In the training design process, selection of training methods is the _____ step.
A. first
B. third
C. final
D. next to final
148. Person and task analysis are part of which step of the training design process?
A. ensuring transfer of training
B. developing an evaluation plan
C. conducting needs assessment
D. monitoring and evaluating the program
149. At what point in the training design process should selection of training methods occur? Directly following:
A. development of an evaluation plan.
B. needs assessment.
C. ensuring transfer of training.
D. development of learning objectives.
150. The acronym ADDIE is most closely associated with:
A. high-leverage training.
B. ISD.
C. intellectual capital.
D. Six Sigma.
151. Which of the following is not a force discussed by Noe as influencing the workplace and training?
A. new laws regulating allocation of training funds in the US
B. economic cycles
C. new technology
D. high-performance work systems
152. The process of moving jobs from the United States to other locations in the world is called:
MCQS SET 2
A. outsourcing.
B. globalization.
C. offshoring.
D. virtual teams.
153. Noe argues that all but which of the following are reasons offshoring is occurring.
A. U.S. visa laws allow foreign worker in the U.S. for seven years
B. the U.S. graduates fewer U.S. born engineers than China and Japan
C. more talented employees may be available outside the U.S.
D. some countries provide substantial incentives for workers to work in the U.S.
154. All of the following except _____ capital are examples of intangible assets.
A. creative
B. intellectual
C. customer
D. social
155. According to a survey of 50,000 employees, _____ percent have high levels of engagement.
A. 11
B. 31
C. 51
D. 71
156. _____ is not one of the arguments for why greater diversity can help a company gain a competitive advantage.
A. Creativity
B. Flexibility
C. Lower training costs
D. Problem solving
157. _____ refers to attracting, retaining, developing, and motivating highly skilled employees and managers.
A. Diversity management
B. Social capital
C. Human resource management
D. Talent management
158. Companies report the most important talent management challenge they face is:
A. identifying and training employees with managerial talent.
B. getting more women and minorities into the company.
C. developing programs to retain older workers.
D. obtaining enough new workers with required skills.
159. _____ involve(s) measuring progress with data, designing methods and processes to meet internal and external
customers and promoting cooperation with vendors, suppliers and customers.
A. ISO 9000
B. TQM
C. Quality Circles
D. ISO 100-15
160. Which of the following categories in the Malcolm Baldrige Award is most closely related to training and development?
A. strategic planning
B. measurement, analysis and knowledge management
C. work force focus
D. customer and market focus
161. _____ is a set of standards regarding how to establish quality standards and how to document work processes.
A. Six Sigma
B. TQM
C. The Malcolm Baldrige award
D. ISO 9000
162. Trainers with titles including Champions, Black Belts and Green Belts are associated with:
MCQS SET 2
A. Six Sigma.
B. ISO 9000.
C. Crosby/Deming Quality.
D. ISO 10015.
163. The Bureau of Labor Statistics estimates that _____ percent of the workforce consists of alternative work arrangements
such as independent contractors.
A. 5
B. 11
C. 19
D. 25
164. _____ are teams separated by time, culture, organizational boundaries and that rely on technology.
A. Quality circles
B. High performance work teams
C. Virtual teams
D. Six Sigma teams
165. According to the 2008 ASTD State of the Industry Report, _____ is spent of training per employee.
A. $250
B. $600
C. $1100
D. $1900
166. According to the 2008 ASTD State of the Industry Report, _____ is the percentage of dollars spent on training and
development as a percentage of payroll.
A. 12
B. 8
C. 6
D. 2
167. According to the 2004 ASTD Competency Model, which of the following is not one of the four roles of a training
professional?
A. change agent
B. project manager
C. business partner
D. professional specialist