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www.childhelplineinternational.org
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:
)(2007
)(2007
)(2007
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:
Sanders P (2007) Using Counselling Skills on the Telephone & in ComputerMediated Communication; PCCS Books
Tolfree D (1996) Restoring Playfulness Different Approaches to Assisting
;Children who are Psychologically Affected by War or Displacement
Save the Children, Sweden
86
)ECPAT Europe Law Enforcement Group / ECPAT International (2006
Combating the Trafficking in Children for Sexual Purposes A Training
Guide; ECPAT International, Bangkok
ILO-IPEC (2002) Specialized Training Manual on Psychosocial Counseling for
Trafficked Youth; ILO-IPEC, Geneva
Keeping Children Safe Coalition (2006) Keeping Children Safe A ToolKit for
Child Protection; available from www.keepingchildrensafe.org.uk
Save the Children UK, UNICEF Thailand & ECPAT International (2006) Child
Safe Organisations Training ToolKit; Save the Children, UK
. )(
.
. www.unicef.org
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) : (Child helpline ) (
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: Total / .
: Convention on the Rights of the Child
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. 41
.
: Cost per helpline
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Advocacy / /
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: Helpline / /
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:Administration / /
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:Referral / /
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:Other .
: Establishment Year
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: Funding Information
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: Individuals .
: Self
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: Corporate .
) : Donor Organization (
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: Bilateral Organisations
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: Multilateral Organisations
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( .
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: Helpline Number
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: Hours of Operation
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122
How Helplines Work With children
: Active Listening
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: Contact
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: Face-to-Face Intervention
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: Phone-Based Interventions
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/ .
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: Referral /
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: Marginalised Child
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/ (.
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Child
: School Children
123
/ : Street Children/Runaways
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: Child Labourer/Worker
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: Child Unknown .
: Adult
: Caregivers
: Concerned Adults
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Staff Structure :
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: Part-time
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Volunteers:
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: Unpaid
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: Targeted at
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: Urban .
: Rural .
: Target-Group-based
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: General
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Telephone Contacts per Helpline
Attempted
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Total Number of Calls
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125
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" "
" " :
)(Abuse and Violence
)(Abuse
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)(Bullying
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)(Emotional Abuse
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127
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)(Violence
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)(Witness to Abuse
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)(Domestic Violence
128
/ .
)(Commercial Exploitation
)(Bonded Child Labour
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(Exploitation
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( .
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)(Child Trafficking
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(.
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) (.
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) Children Used for Criminal
(Activity
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)(Domestic Child Labour
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)(Kidnapping
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)(Other Child Labour
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/ /
)(Homelessness/Runaways/Basic Needs
)(Abandoned Child
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)(Children Calling for Food
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)(Death of Child on Street
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)(Employment Opportunities
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130
)(Homelessness
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)(Missing Children
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)(Orphaned
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)(Repatriation
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)(Resources and Financial Aid
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)(Runaways
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)(Seeking Shelter
.
/ )(HIV/AIDS Infected/Affected Children
)(Bereavement
131
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)(Parents (or family) with HIV/AIDS
) (HIV
).(AIDS
) Children Living with
(HIV/AIDS
) (AIDS
) (HIV .
)(Children Orphaned due to HIV/AIDS
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)(Information about AIDS
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)(Peer Relationships
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)(Problems with friends
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)(School Related
)(Academic Problems
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132
)(Homework
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)(Other Adult-Related Problems
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)(Performance Anxiety
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)(School Dropouts
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)(Teacher Problems
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)(Legal Matters
)(Advice and Information
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)(Birth Registration
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)(Child Marriage
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)(Child Witness
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134
)(Sexuality
)(Contraception
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) Information about Sexuality/Facts of
(life
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)(Masturbation
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)(Pregnancy
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.
)(Sexual Fantasy
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)(Sexual Identity
/ /
. .
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) Sexually Transmitted Infections/Sexually Transmitted
(Diseases STIs/STDs
.
)(Family Relationships
135
)(Adoption
.
) (.
)(Adoption Issues
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) (.
)(Bereavement
.
/ )(Child Custody and Access
.
.
.
/ / ) Divorced
(Parents/Separated parents/Parents in Conflict
.
)(Maintenance and Child Support
.
)(Parent/Child Relationships
136
.
/ ) Parents with
(Addiction and/or Mental Health Issues
.
)(Sibling Relationship
.
/ )(New family/Blended Family
.
)(Psycho-social Mental Health
)(Body/Physical Appearance
.
)(Boredom
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)(Depression
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.
)(Eating Disorders
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) (
- ) ( .
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137
/ .
.
139
)(Immigration related
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.
.
)(Racism related
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. .
)(Mental and Physical Health
/ .
140
.
2009
141