TABLE OF CONTENTS

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TOPIC
EXECUTIVE SUMMARY
INTRODUCTION
1.1. JOB SATISFACTION
1.2. WHY TO STUDY ABOUT JOB SATISFACTION
1.3. THE STATE OF JOB SATISFACTION
1.4. INCREASE JOB SATISFACTION AND PRODUCTIVITY
1.5. MANAGING PEOPLE
1.6. MOTIVATING WORKFORCE
1.7. COMPETENCY DEVELOPMENT
1.8. RECRUITMENT AND TRAINING
1.9. THE TRUST FACTOR
1.10. WORK LIFE BALANCE FACTOR
1.11. ATTRITION/RETENTION OF THE TALENT POOL
1.12. BRIDING THE DEMAND SUPPLY GAP
PROJECT DETAILS
2.1. TITLE OF THE PROJECT
2.2. OBJECTIVES OF THE STUDY
2.3. NEED AND IMPORTANCE OF STUDY
2.4. PROBLEM STATEMENT:
2.5. SCOPE OF STUDY
LITERARURE REVIEW
RESEARCH METHODOLOGY
4.1.INTRODUCTION
4.2. DRAFTING QUESTIONNAIRE
4.3. RESEARCH DESIGN
4.4. SAMPLING UNIVERS
4.5. SAMPLING UNIVERS
4.6. SAMPLING TECHNIQUE
4.7. SCALING TECHNIQUE
4.8. SAMPLING SIZE
4.9. DATA COLLECTION
4.10. QUESTIONNAIRES
4.11. DATA ANALYSIS
COMPANY PROFILE
5.1. Introduction
5.2. 5.2. Group of Companies
5.3. Al Tayer Travel
5.4. Complexity Simplified
5.5. Getting Started
5.6. Consultancy Offering
5.7. Account management
5.8. SWOT ANALYSIS
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32-34

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THEORITICAL FRAMEWORK OF FINANCIAL STATEMENT

ANALYSIS
6.1. DEFINITIONS OF JOB SATISFACTION
6.2. ELEMENT OF LIFE SATISFACTION
6.3. RELATED ELEMENT OF LIFE SATISFACTION
6.4. DETERMINANTS OF JOB SATISFACTION
6.5. HISTORY OF JOB SATISFACTION
6.6. IMPORTANCE OFJOB SATISFACTION
6.7. IMPORTANCE TO WORKER AND ORGANIZATION
6.8. WORKERS ROLE IN JOB SATISFACTION
6.9. FACTORS OF JOB SATISFACTION
6.10. REASONS OF LOW JOB SATISFACTION
06
41-58
6.11. EFFECTS OF LOW JOB SATISFACTION
6.12. INFLUENCES ON JOB SATISFACTION
6.13. IMPACT OF JOB SATISFACTION
6.14. WHAT JOB SATISFACTION PEOPLE NEED?
6.15. SUPERVISORY ACTIONS FOR MAINTAINING SATISFACTION
6.16. CONSEQUENCES OF JOB SATISFACTION
6.17. JOB SATISFACTION AND EMPLOYEE TURNOVER
6.18. SATISFACTION AND ABSENCES
6.19. SATISFACTION AND SAFETY
6.20. SATISFACTION AND JOB STRESS
6.21. UNIONIZATION
6.22. NEED FULFILLMENT THEORY
6.23. EQUITY THEORY
6.24. TWO FACTOR THEORY
6.25. DISCREPANCY THEORY
6.26. EQUITY DISCREPANCY THEORY
6.27. SOCIAL REFERENCE GROUP THEORY
MODELS OF JOB SATISFACTION
7.1. MODEL OF FACET OF JOB SATISFACTION
7.2. AFFECT THEORY
7.3. DISPOSITIONAL THEORY
7.4. TWO-FACTOR THEORY (MOTIVATOR-HYGIENE THEORY)
7.5. JOB CHARACTERISTICS MODEL
7.6. MODERN METHOD OF MEASURING JOB SATISFACTION
07
59-65
7.7. RATING SCALE
7.8. CRITICAL INCIDENTS
7.9. PERSONAL INTERVIEWS
7.10. ACTION TENDENCIES
7.11. JOB ENLARGEMENT
7.12. JOB ROTATION
7.13. CHANGE OF PACE
7.14. SCHEDULED REST PERIODS
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08
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11
12

DATA ANALYSIS AND INTERPRETATION

FINDINGS
RECOMMENDATIONS
CONCLUSION
12.1. LIMITATIONS OF STUDY
12.2. SCOPE FOR FURTHER RESEARCH
ANNEXURE
BIBLOGRAPHY
QUESTIONNAIRE

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06
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LIST OF TABLES
TABLES
Responses regarding whether the respondents are satisfied with the
workplace of organization
Responses regarding whether the respondents are satisfied with the
infrastructure of organization
Responses regarding whether the respondents are satisfied with the
canteen facility provided by organization
Responses regarding whether the respondents are satisfied with the
implementation of rules and responsibilities.
Responses regarding whether the respondents are satisfied with the
freedom given at work.
Responses regarding whether the respondents are satisfied with the
team spirit in organization
Responses regarding whether the respondents are satisfied with
convenient working hours
Responses regarding whether the respondents are satisfied with Job
security
Responses regarding whether the respondents are satisfied with the
targets achievable
Responses regarding whether the respondents are satisfied with the
targets achievable
Responses regarding whether the respondents are satisfied with the
opportunities of promotions
Responses regarding whether the respondents are satisfied with the
payment of salary on time
Responses regarding whether the respondents are satisfied with the
quality of formal training and induction program
Responses regarding whether the respondents are satisfied with the
quality of in-house training
Responses regarding whether the respondents are satisfied with the
period of training
Responses regarding whether the respondents are satisfied with the
proper and proactive HR division

3|Page

66-82
83-84
85-87
88-93
94-96
97-101

P. NO
67
68
68
69
70
70
71
72
73
73
74
75
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76
77
77

17
18
19
20
21
22
23

Responses regarding whether the respondents are satisfied with the

performance appraisal system
Responses regarding whether the respondents are satisfied with the
performance appraisal system
Responses regarding whether the respondents are satisfied with the
celebration of employees birthday
Responses regarding whether the respondents are satisfied with forum
for face-to-face communication
Responses regarding whether the respondents are satisfied with
encouragement to employees suggestions
Responses regarding whether the respondents are satisfied with
positive acceptance of employees suggestions
Responses regarding whether the respondents are satisfied with
management keeps promises

78
79
79
80
81
81
82

LIST OF CHARTS
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06
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13

CHARTS
Responses regarding whether the respondents are satisfied with the
workplace of organization
Responses regarding whether the respondents are satisfied with the
infrastructure of organization
Responses regarding whether the respondents are satisfied with the
canteen facility provided by organization
Responses regarding whether the respondents are satisfied with the
implementation of rules and responsibilities.
Responses regarding whether the respondents are satisfied with the
freedom given at work.
Responses regarding whether the respondents are satisfied with the
team spirit in organization
Responses regarding whether the respondents are satisfied with
convenient working hours
Responses regarding whether the respondents are satisfied with Job
security
Responses regarding whether the respondents are satisfied with the
targets achievable
Responses regarding whether the respondents are satisfied with the
targets achievable
Responses regarding whether the respondents are satisfied with the
opportunities of promotions
Responses regarding whether the respondents are satisfied with the
payment of salary on time
Responses regarding whether the respondents are satisfied with the

4|Page

P. NO
67
68
68
69
70
70
71
72
73
73
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75

14
15
16
17
18
19
20
21
22
23

quality of formal training and induction program

Responses regarding whether the respondents are satisfied with the
quality of in-house training
Responses regarding whether the respondents are satisfied with the
period of training
Responses regarding whether the respondents are satisfied with the
proper and proactive HR division
Responses regarding whether the respondents are satisfied with the
performance appraisal system
Responses regarding whether the respondents are satisfied with the
performance appraisal system
Responses regarding whether the respondents are satisfied with the
celebration of employees birthday
Responses regarding whether the respondents are satisfied with forum
for face-to-face communication
Responses regarding whether the respondents are satisfied with
encouragement to employees suggestions
Responses regarding whether the respondents are satisfied with
positive acceptance of employees suggestions
Responses regarding whether the respondents are satisfied with
management keeps promises

5|Page

76
77
77
78
79
79
80
81
81
82