RODNEY WILLIAM ROBBINS

Greater New York City Area robbins.rodney@gmail.com

IT SUPPORT SENIOR OPERATIONS MANAGER

PROBLEM MANAGEMENT ~ DATA MIGRATION ~ CLIENT SERVICE & SUPPORT
Process Evaluation
Process Optimization
Integration
Service Management
(ITIL)
Vendor Management
Data Center
Management
Project Management
Delivery Management
Oracle DB
Management
Asset Management
Backup Management
Technical Operation

Creative and accomplished Information Technology (IT) leader known

for resolving problems, improving processes and managing in
innovative
ways
that
regularly
exceed
client
business
requirements.
Multi-skilled manager with an exceptional track record as demonstrated
by server troubleshooting, integration, server infrastructure
installations, technical project management, disaster recovery,
data center management, Asset Management, IT strategy and
Oracle Database consulting. .
Skilled communicator with key decision makers, executive managers,
clients and customers as demonstrated by the effective presentation of
best practices and support matrices to diverse and multicultural
clientele.
Particular effective in the development of direct and indirect
reports both domestically and in foreign support teams in India, Brazil
and China utilizing highly successful procedures, best practices, well
developed monitoring tools and effectively placed control systems.
Consummate server support administrator willing to do what it
takes to get the job done including doing much of the hands on work
when necessary earning the reputation of being a subject matter expert
(SME).

IT Strategy
Supply Chain
Profit & Loss

BENCHMARKS & MILESTONES

Participate as a member of the Amazon Web Services (AWS) team created to the
development of innovative migrating application environments to the cloud.

As Service Delivery Manager demonstrated marked improvement in financial performance by

reporting zero (0) client service penalties for service level agreements (SLA) in fiscal
2014 and fiscal 2015.

Improved the customer experience of the Global Delivery Network (GDN) by leading ITIL-based
service operational excellence with ALL GREEN measurement in the operational excellence
dashboard in fiscal 2015.

CAREER PROGRESSION
IT SERVICE DELIVERY MANAGER WITH EXPERTISE IN INFRASTRUCTURE | OPEN TO NEW OPPORTUNITIES 2016
COMPUTER SCIENCES CORPORATION SERVICES SOUTH PLAINFIELD, New Jersey

2004 July 2016

RODNEY WILLIAM R OBBINS

P AGE 2

CAREER PROGRESSION (CONT.)

ADVISOR DELIVERY LEAD - OPERATIONS SENIOR MANAGER (2014 JULY 2016)
Actively leads the provision of platform services and relation management to Motorola Mobility which
was a division of Google that was sold to Lenovo in 2015. Major responsibilities included personal
leadership for the delivery of data center, UNIX, Wintel, backup and storage support services.
Client Service: Communicated effectively on a daily basis with the clients Information Services
(IT) department, with application management and with the CSC delivery executive to make
certain the client received the support required to accomplish daily business goals and
objectives. Additionally, serve as account service lead on service delivery, service planning, new
services, asset management and invoicing.
Problem Resolution: Reviewed any outages experienced by the customer and lead resolution of
problem, determine root causes through analysis and develops action plans. Performs as the
primary escalation point for midrange issues, outages, SRTs, escalations, service and change
requests, projects and client interaction.

SYSTEM ADMINISTRATION LEADER (2010 2014)

Functioning as a Technical Project Manager and as a recognized subject matter expert (SME), led
cross-functional teams for the purpose of the implementation of new products and solutions including
direction to and from business teams for content, design, display function and administration.
Service Oriented Architecture (SOA): Led SOA implementation in order to optimize various
infrastructure resources such as vendor licensing, virtual technology and blade technology.
Server Support: Working as liaison with the Motorola Data Center in South Plainfield, NJ,
supported over 150 Unix servers, Linux servers and storage frames.

INFORMATION SYSTEMS SITE LEAD (2004 2009)

Supported over 150 UNIX servers, Linux servers and storage frames at the Motorola Data Center
while simultaneously supporting Motorola Data Center in Austin, TX to include VMware environment.
Participated in a key role in technical SRTs involving engineering and the ability to isolate trouble
issues to individual components of a highly complex system.

MOTOROLA INC. FORT WORTH, TX

1993 - 2004

SENIOR SYSTEM ANALYST

Functioned as Motorola platform lead, senior UNIX administrator, senior Oracle DBA, and system level
trouble-shooter. Supported facilities at the Motorola manufacturing facility in Fort Worth and a remote
data center in Austin, TX. Primarily worked with more than 25 Oracle databases, more than 150 Unix
servers, a number of Linux servers and a VMware cluster

TECHNOLOGY PROFICIENCIES

RODNEY WILLIAM R OBBINS

P AGE 2

CAREER PROGRESSION (CONT.)

OPERATING
UNIX (SOLARIS, HPUX), AIX, LINUX (RED HAT, CENTOS) MICROSOFT 2003, MICROSOFT
SYSTEMS
2008, MICROSOFT 2012, ORACLE DATABASE ADMINISTRATION
STORAGE SAN
ADMINISTRATION
EXPERIENCE
EMC, HITACHI AND NETAPP

EDUCATION
DeVry Technical Institute, Woodbridge, NJ