TOTAL PARCO PAKISTAN LTD.

Initiatives towards HSE and

CSR activities

1) COMPANY PROFILE
TOTAL is the worlds fifth largest oil and gas group with headquarters in France and a strong global
presence in five continents across the world. Its activities cover the holistic energy spectrum of the
petroleum industry encompassing upstream operations (oil and gas exploration, development and
production, LNG) and downstream operations (refining, marketing and the trading and shipping of crude oil
and petroleum products).
The explorers, producers, refiners, distributers and chemical specialists of TOTAL, brought together
through their shared culture, make TOTAL a unified Group, focused on its key professional skills and
benefitting from unrivalled growth opportunities.
TOTALs contributions to the petroleum industry and the overall economy of Pakistan are noteworthy.
Being a top-ranked international oil group with a large number of production & marketing businesses in the
oil, gas and chemical sectors, TOTAL is currently operational in more than 140 countries across the world.
In Pakistan, Totals representation is through two companies namely, TOTAL PARCO PAKISTAN LTD
(TPPL), a joint venture of TOTAL and PARCO focusing on fuels and retail operations, TOTAL Oil
Pakistan (Pvt.) Ltd, focusing on Lubricants Manufacturing and sales.

2) TOTAL PARCO PAKISTAN LTD (TPPL)

Total Parco Pakistan Limited (TPPL) was incorporated as an unlisted public company on 8 November
2000. It is a joint venture between Total S.A. (Total: 60%) and Pak-Arab Refinery Limited (PARCO: 40%).
Pak-Arab Refinery Limited (PARCO) is jointly owned by Government of Pakistan and Abu Dhabi
Investment Company of the Emirates of Abu Dhabi. Total Parco Pakistan lives with its motto Total Care,
Total Trust and is in a process of setting up a proficient network of state-of-the-art retail stations of
international standards across Pakistan. With 254 retail stations already developed, it plans to achieve the
target of 450 retail stations network by 2015.

2.1) Consumer /Industrial Sales

Total Parco Pakistans world-class products and services are geared to completely satisfy the needs of the
modern day customer in line with its slogan Total Care, Total Trust. It also remains active in catering to
the needs of the industrial segment of Pakistan through its Consumer Sales Department along with the sales
of bulk fuels.
Total Parco is actively involved in marketing petroleum fuels and special fluids to numerous industrial and
high street customers. The marketing activities, carried out by the Commercial Department are spread
across all sectors of industry. It has a broad product portfolio and diverse customer base which has helped
Total Parco to position itself amongst local market leaders.
Our existing Industrial product range includes:
Furnace oil
Kerosene
Diesel
LDO
MoGas

Total Parco's world class products are geared to completely satisfy the needs of its customers.
In line with Total Parco's corporate slogan of "Total Care Total Trust" it provides its customers with
premium quality products together with the best customer service

2.2) Network Fuels

Total Parco offers a variety of top quality fuels on its service stations to suit the
needs of every customer and is at the forefront of taking new initiatives in the oil
industry. It was the first OMC in Pakistan to launch 90RON unleaded petrol under
the brand name of Hi-Super without any additional cost to the customer.
In keeping with the current trends Total Parco has the highest percentage of retail
stations that offer CNG; ensuring the best in quality and quantity while maintaining
strict codes of safety.
A total number of 260 retail station and 141 CNG stations on its network. Total has a team of HSEQ
executives that process testing of fuels at site and ensure quality and quantity of fuel at sites.

2.3) Bonjour Shops

Total Parco has revolutionized the concept of shops on petrol stations in Pakistan, by
integrating products and services according to the needs of the average customer. The
shop name "Bonjour" derived from our French roots welcomes each customer to an
enhanced shopping experience.
Along with regular shop offerings such as snacks, personal and car care items etc
bonjour shops offer PCO and ATM facilities for the customer's convenience. To add
additional value, Total Parco joins hands with several of Pakistan's leading product
manufacturers and service providers to bring special promotional offers especially for its customers.

2.4) Fuel Cards

We take pride in introducing to you the first chip based fuel card marketed by Total
Parco at its selected retail stations.
The Club Card brings you the unique combination of convenience and security
through its Pre Paid and Post Paid Card options. We provide ease and flexibility to
our valued customers as the Club Card can be tailored as per your fuelling
requirements along with professional customer support services. . A 4-digit PIN code
ensures security, giving you options for customized reporting of your fuel
consumption

2.5) Oil Change and Biker's Zone

Total Parco is committed to setting up state of the art filling stations of an international
standard across the country with world class products and services geared to satisfy the
needs of its customers.
Oil change facilities are present on a large number of our sites offering premium
lubricants and oil change services along with comprehensive equivalent information
made available for the ease of our customers. Total Parco is a trendsetter in initiating a
dedicated oil change and maintenance facility for motorcycle drivers on selected retail
station.

3) Initiatives towards
Health, Safety, Environmental and Corporate Social
Responsibility
Total Parco aim to share benefits with local communities and find the ways using innovation and new
technologies to help reduce the impact of our operations on the environment.
We believe that a strong safety culture is essential to our business and continue to inculcate a culture of
ownership and personal responsibility for safety and health at the workplace throughout our organization
We build and maintain a culture of learning and innovation in which employees can fulfill their potential
and meet the most challenging of targets while having fun at the same time! It is a culture where we
encourage our leaders to inspire others through personal example, and where the values of honesty,
integrity, respect for people, trust, openness, teamwork and professionalism, can prosper..
TPPL integrates the economic, environmental and societal aspects of our business in order to achieve
sustained financial success safeguard our environment and develop our reputation as a partner and provider
of first choice for a wide range of audiences. Our audiences include our shareholders, customers, employees
and those with whom we do business, as well as society and the future generations. All of these audiences
expect us to engage with them, listen to them and evolve with them to meet their changing expectations.
Below are some of the initiatives taken by TPPL towards HSE and CSR activities in
Pakistan;

3.1) Reduce the Risk of Spreading Flu

In light of the recent Swine Flu pandemic a special leaflet focusing on the preventive
measures that can be taken for both the Avian and Swine flu was developed for distribution
on our forecourts /Retail stations staff. The leaflets were developed in English & Urdu for
widespread comprehension.

3.2) CNG & Safety Go Together

CNG is a clean and environment friendly fuel, but since it is filled at a very high pressure it
requires special attention to avoid any associated risk. Total Parco launched its first ever
safety awareness campaign on CNG at its service stations by guiding customers on the
importance of periodic inspection of the CNG kit installations/ cylinders in their vehicles. For
this purpose, a specially developed leaflet was handed out at our service stations across the network.

3.3) Let's Protect Ourselves

In keeping with our policy of being a socially responsible company, TPPL launched an
informative leaflet on the causes, signs and prevention of Malaria, a disease that kills nearly
1 million people a year.

3.4) Total Road Champ

As part of our CSR activities for the year, TPPL arranged to have children from various local schools visit
one of our nearby retail stations and learn about the business in detail.
In addition to this they are also taught about road safety & HSE. For this purpose a
special cartoon character known as the "Total Road Champ" was created. The idea of
having a cartoon character came about as a way of retaining the children's interest in
the subject. By focusing on the character they would pay attention to all the rules,
tips and measures that would be imparted.
On arrival, the children are divided into two groups. One group is given a tour of the
site while the second is given a presentation on HSE standards and road safety along
with a demonstration of basic first aid and proper disposal of oil.
The site tour focuses on the various facilities offered at the site such as regular fueling (super, diesel), car
wash, tire shop, sun wash etc. Each of these features are explained in a manner that is uncomplicated and
appealing to children. During our various trips we have received coverage from local news channels and
various letters of thanks and acknowledgement from the schools that have participated in the campaign.

3.5) Activate Drive Safe

TOTAL Parco Pakistan Limited launched its first road safety campaign, "Activate
Drive Safe" on April 7, 2006. A moving campaign that sought greater national
consumer awareness on safety procedures, it was a huge first step for Total Parco.
The campaign utilized all media in varying degrees and was launched on a network
of 118 retail stations.
The "Drive Safe" concept has proven to be a true image builder for Total
Parco justifying its corporate slogan of "TOTAL Care, TOTAL Trust". The primary
objective of the campaign was to work on the behavior of the vehicle drivers
especially the youth. Using emotive imagery and matching words, it sought to make

the drivers aware of their responsibility in a major way and help them to change their driving habits. The
ads simply but surely drove home the messages: "Wear a seat-belt", "Stop at a red light" and "Do not use a
mobile phone while driving".
The distribution of free helmets, T-shirts and stickers on the network through an "activate your luck"
promotion also added to the overall effect of the campaign and earned immense goodwill for the company.
Eleven renowned colleges of Pakistan were invited to join a contest organized by Total Parco. Four winners
were named Road Safety Ambassadors through their individual creation of safety posters. The contest
proved a great launching pad for the four Road Safety Ambassadors as they received tremendous media
coverage.
Total Parco as a unit believes in the message that it was preaching, and the campaign kicked off with the
senior management of Total Parco signing a declaration in a press conference to abide by the safety rules
laid out in the campaign.
A safety award was proposed by the Group Safety steering committee, mainly pointing out a remarkable
action as best practice in safety recognition. Apart from this, many governmental and non-governmental
organizations including the Motorway Police have also appreciated this campaign.

3.6) Imran Khan Foundation

Total Parco Pakistan Ltd handed, over the most recent in a series of donations
towards the flood relief efforts; a cheque for PKR 1.85 Million to The Imran Khan
Foundation, to contribute towards the rehabilitation of flood victims. The funds will
be utilized to rehabilitate a village in the Muzzafargarh area in Punjab
The cheque was presented by Vice President Retail Mr. Thierry Chauveau on behalf
of the dealers and management of Total Parco to The Chairman of the Foundation
Mr. Imran Khan in the presence of TPPL and IKF management.

3.7) Car Wash

In line with its corporate slogan of "Total Care, Total Trust", Total Parco is committed
to providing its customers with the best in products and services. Not only do we have
an extensive network of carwash facilities available on our retails stations, but in
keeping with our commitment to uses of alternative energy and environmental
conservation we have taken the initiative to develop and install the first solar powered
car wash in Pakistan at selected retail stations.

3.8) Sun Wash

Total Parco, gives the country an alternative source of energy that will be most significant in the years to
come. The concept of SunWash is based on an innovative technology, which uses the sun's rays to heat the
water needed for washing. Total Parco has earned the distinction of being the first
OMC in Pakistan to introduce a facility of this kind.
The first SunWash facility was launched in Lahore at Bahoo filling station in Garden
Town with the tagline "The Sun at Your Service." The second SunWash Facility was
introduced in Rawalpindi in November 2006. It was in line to collaboration between
Total Parco and GTZ to provide quality solar water heaters at selected Total Parco's
Car Wash facility.
GTZ's and AEDB's made a joint commitment with Total Parco to impart technical expertise to the local
manufacturers and contractors of Pakistan. The efficient handling of the Solar Water Heaters from design
stage till the installation has set the pace for future projects.

3.9) The Miracle School & Orphanage

Christmas Donation to The Miracle School & Orphanage: A donation was made to a local missionary
school and orphanage for the purpose of buying Christmas rations for the students that attend this school.
The school provides education to children of manual laborers and brick kiln workers in the area.

3.10) Earthquake Relief

In the wake of the devastating earthquake which struck Pakistan on October 8th
2005, Total Parco was one of the first to answer the call of those affected. The total
donations made by Total Parco and Total S.A. to various organizations such as the
Red Cross and the Edhi foundation amounted to Rs.13 Million.
In order to involve dealers and customers alike towards the relief effort, Total
Parco launch a campaign entitled "Your Refill Can Save a Life" in which for every
purchase of fuel Total Parco and its dealers contributed a certain percentage of
their margin towards the relief fund. In addition to this Total Parco also provided
logistical support to the French convoy delivering relief goods to the affected areas. Several Total Parco
employees travelled to the affected areas to assist in the relief efforts

3.11) Total Children's Park

Total Parco set up a retail station, to be operated by the city district government of
Lahore. The site is adjacent to a children's hospital as such one of the proviso's for
the city government to grant use of the land as a retail station was that the company
make some sort of positive contribution towards the children's hospital. We at Total

decided to renovate a small park directly in front of the children's hospital so that the children being treated
at the hospital and those visiting patients would have a place to relax and enjoy themselves.
The park was renovated with additional plants and swings along with colorful Total branding. The park still
stands today, as a testament to our commitment of going beyond our core business and integrating ourselves
with the community.

3.12) Total Beach Cleaning

Network Sales Karachi conducted a unique activity in collaboration with WWF
Pakistan on 21st July 2007. The staff from all Total offices and selected retail outlets
in Karachi carried out beach cleaning activities under the supervision of WWF
wetland centre.
This particular stretch of beach at Sands pit Karachi is ecologically very sensitive
because of the abundance of biodiversity here. Many sea turtles come here to lay
their eggs and hundreds of picnic makers visit the beach every day.
During the day, the Total team not only removed heaps of trash left by visitors but also educated them about
the hazards posed by their careless behavior to the ecology of this beach. To make sure that this message
reaches a wider audience, a local TV channel was also engaged to cover and telecast this event. It was an
extremely interesting activity that not only accomplished an important conservational objective but also
brought the Total family together in a spirit of teamwork.

3.13) Safety Training to local community

In order to address the safety issues and risks regarding the handling of petroleum
products, vehicles and hot works, TPPL has arranged training sessions to educate local
market stakeholders and carriage contractors at different petroleum products hubs such
as Machike, Mahmood Kot and Kemari and given training on Product Knowledge and
degasification
Training sessions were arranged at the hauler base in Machike on 22 December 2010 in
which 41 carriage contractors representatives, workshop owners, welders and cleaners
from the local market were trained. This was a very interactive training session and
participants well appreciated TPPL efforts.

3.14) Dengue Awareness

TPPL is committed to provide their staff with valuable information about the Dengue Virus and all the
necessary precautions. For this reason, the entire head office and regional office in Pakistan were fumigated
for Dengue Fever Prevention Spray and awareness sessions arranged in collaboration with the medical
doctors of local hospital in Lahore.

3.15) Pakistan flood relief update

In an effort to rehabilitate Flood Victims in all parts of the nation, TPPL has
launched a campaign across its entire network wherein, a certain percentage of
their and the dealers margin donated
Total Parco Pakistan Limited & its employees handed over a cheque of PKR 3
million to the Pakistan Army for the purchase of relief goods. The ceremony was
held at Fortress Stadium Lahore in the presence of Mr.Marc Soissong, MD/CEO

3.16) Flu Vaccination for Staff in Collaboration with GSK Pharmaceuticals

Influenza (the flu) is a contagious respiratory illness caused by influenza
viruses. It can cause mild to severe illness, and at times can lead to death.
Some people, such as older people, young children, and people with certain
health conditions, such as diabetes, kidney dysfunction and heart condition, are
at high risk for serious flu complications such as pneumonia. The best way to
prevent the flu is by getting vaccinated each year.
Total Parco arranged for a flu vaccination activity, at its head office and Bulk
Oil Depot (BOD), Machike, in collaboration with gsk (GlaxoSmithKline). The
flu vaccine, FLUARIX also covered H1N1 virus. The activity was on voluntary basis and was conducted
in presence of company doctor. An ambulance from 1122 Emergency services was also present on call to
provide medical assistance if needed.

3.17)TOTALs Customer Care Day

Customer Care Days were conducted across the Retail network to provide training
to the forecourt staff on giving the highest level of service.
The Customer Service Day is a good opportunity for the site staff to interact with
and learn from the representatives of TPPL about our standards, safety regulations
and attaining highest services levels. Gveaways and refreshments were also
distributed to the customers on site . The site staff is also assisted by company representatives in making
lubricant sales on the day other than giving customers personalized service by wiping
windscreens and getting feedback..

3.18) Road Safety Programme

Being an HSE conscious company, Total Parco Pakistan Ltd. in the conduct of its
day to day business takes foremost account of the Health & Safety of the employees,
contractors, dealers, agents and customers and the protection of the natural
environment.
Total implements, for all its operations, appropriate management policies regarding
safety, health, environment and uality risks which are regularly assessed. No project
development or product launch may be undertaken without risk assessment covering
the entire life of the project or the product and it is strictly followed in all TOTALs
subsidiaries and operations.
Transportation safety management remains a special focus in TPPL .Road safety
Management system (PATROM) has been developed to ensure;
1) The safety of goods and persons,
2) Preserve the environment and
3) To guarantee the quality of the product.
Vehicle and driver assessment is done regularly in TPPL followed by defensive driving training to the
drivers to ensure road safety and prevent any accident. As our Privileged Partners, our transporters are
committed to participate in Road safety improvements and adhere to the policy and standards defined in
TPPL.

3.19) Every Drop makes an Ocean

Defensive Drivers Training

With a presence worldwide, Total believes in helping the

communities among which it operates. Working with
specialized organizations, we continually assess and
manage the impact of our industrial operations, helping
us to monitor the health of people living or working near
our facilities.
During the establishment of our bulk oil depot at
Machike, a very comprehensive exercise for stakeholder
mapping and risk assessment was carried out in order to
ensure that the depot would not have any adverse impact
on the surrounding areas
The exercise results indicated that even though the
establishment depot had no negative impact on the surrounding areas and their inhabitants there
were some fundamental deficiencies in the areas infrastructure.

One of the main deficiencies that came to surface was the lack of clean drinking water. The poor
sewerage system and waste disposal system had permeated the areas current water table with
impurities resulting in several recurring health issues.
The solution for this would be to bore deeper in order to reach a new water table and thus attain
cleaner purer drinking water.
To this end, Total Parco has set up two units with boring up to 300 ft. which is much lower than
the existing water table with a tank for water storage along with an electric pump. The two units
have been set up in two local schools in the area surrounding the depot with outlets both within
and outside the school premises so that both the school children and the surrounding community
can have access to the clean drinking water.
This is but a drop in the ocean however we hope that by establishing two such units we can make a
difference however small, in the living standards of the local community. Our aim is to establish a
long and mutually beneficial relationship with the local community
3.20) Vapor Recovery for Retail stations Reducing environmental impact
Two Vapor Recover systems installed at retail stations in Lahore. The system gives the filling
station a large measure of environmental control helping it to recover fugitive vapors escaping
from underground storage tanks during decantation causing environmental damage. The system
also provides a reduction in the general atmospheric pollution levels.

4) PROMOTING A SAFETY CULTURE

Our aim is to have zero accident and operate without fatalities or significant incidents
despite the difficult Environment in which we operate.
TOTAL has gradually organized a process for evaluating and strengthening safety
culture. It aims to foster a more participatory management style, by stressing both
management leadership and employee involvement. We continue to roll out initiatives
to strengthen our safety culture. This includes regular safety training and skills
development, setting targets and performance monitoring, HSE communications and
rewarding successful performance.

4.1) Safety Management System (SMS) -ISSSRS

To strengthen safety in its different units, Total uses Safety
Management Systems (SMS) based on organizational principles and
best practices recognized by the industry. After defining a safety
policy and objectives, the means to implement it are set in motion.
Then the results are measured and action plans are adjusted if need be.

ISSSRS (International Small Site Safety Rating System) is being implemented at TPPL storage facility.
This Safety Management System is developed by DNV for TOTAL and implemented at the group level.

TPPL has achieved the highest level rating 4 for its Machike Depot in Lahore , which is assessed by DNV
as a third-party. This achievement reflects commitment from TPPL Management for maintaining highest
safety standards at their facilities.

4.2) World Safety Day

Total has hold Safety day with our employees and
contractors to help strengthen our safety culture. Everyone is
given an opportunity to share their ideas and views towards
improving safety. Safety Messages/ communication,
Trainings, Quizzes, drills games etc are the main attraction
of the event and innovative ways to promote safety culture
within the company.

4.3) Safety Communications

Effective safety communication is the cornerstone of a healthy organizational safety culture. Safety
messages, best practices, learning etc are communicated in TPPL on a regular basis through Safety
bulletins, safety flash reports and Safety circulars. This Safety information is also shared with our
dealers/customers through safety circulars on quarterly basis to create awareness and promote safety to the
community at large.

4.4) Management Safety Visits

The management of TPPL is fully committed towards HSE and performs regular visit to operational sites
and act as an Ambassadors for Safety to promote and contribute in improving the overall HSE standards.
They lead by example in promoting the safety culture in the company and reinforce its importance at the
workplace.

4.5) Safety Golden Rules

The 12 Golden Rules for safety at work are intended to be shared across
Totals businesses and operations. These simple rules are intended for
TOTAL people and contractors and are based on systematic processes for
identifying, assessing and managing risks. They must be fully understood
and obeyed by everyone.

4.6) HSE Trainings

Safety training is a key element in the prevention of work-related injuries, illnesses and fatalities. It helps to
know how to prevent an incident in the workplace by properly operating machinery respond quickly to a
dangerous/unsafe situation
TOTAL has an extensive human resource, training & development system. Employees are selected as per
pre-defined competence criteria. On joining, training orientation program covering awareness about
TOTALs health, safety, environment & general rules with appropriate technical knowledge is being done
for all employees to ensure that they are competent enough to perform their specific task in compliance with
group standards.

4.7) HSE reporting

TOTAL works continuously to reduce the number and severity of accidents by
making prevention an absolute priority. We enforce basic safety rules with the
same rigor everywhere, educate our own and contractor employees about highrisk situations, and keep an eye out for the subtle early warning signs of potential
problems. We also have online HSE reporting system called RAMSES to give an
updated status on HSE statistics.

4.8) Annual Review /Audit

Audit is a regular feature in TPPL where processes are monitored and reviewed and correctives actions are
taken for improvement. It gives the opportunity to identify the gaps within the system and develop action
plans for continual improvement for excellence.

Annexure I
(Safety, Health, Environment & Quality Charter)

Annexure II
TOTAL PARCO BULK OIL DEPOT (BOD)