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UTSA

University of Troms School of Aviation

QM-Quality Manual

Date:
Sep 01/12
Rev. 0

Quality Manual

Quality
Manual
Administration

UTSA Bardufoss Lufthavn N-9325 Bardufoss

Page: 1

0 Administration
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0.8
0.9
0.10
0.11
0.12
0.13
0.14
0.15
0.16
0.17

Quality statement ........................................................................................................2


Table of contents ........................................................................................................3
Acceptance letter ........................................................................................................3
Distribution list ............................................................................................................4
Revision Index ............................................................................................................5
Abbreviations ..............................................................................................................6
Cross references ........................................................................................................8
Publication of amendments and revisions ..................................................................8
Printout........................................................................................................................8
Identification of pages and their effective dates .........................................................8
Revisions ....................................................................................................................8
Acceptance of revisions ..............................................................................................9
Revision Transmittal Letters .......................................................................................9
Quality system ......................................................................................................... 10
UTSA quality assurance procedures: ..................................................................... 11
Terminology/Definitions ........................................................................................... 13
Transmittal Letters ................................................................................................... 15

Date:
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0.1

Quality statement

The Quality System comprises all the resources, people, manuals and tasks used to conduct
the business of University of Troms School of Aviation,UTSA. The Quality Manual is the
instrument for Accountable Manager for establishing policies and standards for training, flight
and ground operational activities, as well as human resources, quality, and security.
The Quality managers responsibility is to support and monitor the Quality System and to
ensure that an independent Quality Assurance program is established, implemented and
maintained.
The Quality system includes a feedback system to Accountable Manager from both the
organisation and from the independent monitoring program to ensure actions are identified
and promptly addressed.
This Manual describes the overall quality system in line with regulations in JAR FCL.
To maintain safety and quality standards is the responsibility of all personnel. All personnel
shall comply with the policy, the procedures, quality standards, safety standards and
regulations. The content of this manual shall therefore be imparted to all employees.
The Quality Manual is a dynamic document. It is being updated and revised in order to reflect
the current developments in the Flight School.
The human factors principles shall be considered as part of the Quality system.
st

01 of October 2012

Terje Ferdinand Olsen


Accountable Manager

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0.2

Table of contents

The Quality Manual Consist of 5 chapters and 5 Process Descriptions:


Chapters:
QM-H-001E-00 Administration
QM-H-001E-01 General
QM-H-001E-02 Management system
QM-H-001E-03 Quality system
QM-H-001E-04 Quality assurance
QM-H-001E-05 Reporting system
Attachments:
QM-P-001E Process description - Improvement and corrective action
QM-P-002E Process description - Management review
QM-P-003E Process description - Internal audits
QM-P-004E Process description - Assessment of Quality Auditors

0.3

Acceptance letter

The Quality system shall be acceptable to the Authority. Norwegian Civil Aviation Authority
(NCAA) issues an Acceptance Letter for the Quality Manual and its revisions. The
Acceptance Letter shall be inserted in the Quality Manual immediately behind the Cover
Page.

Date:
Sep 01/12

Quality
Manual
Administration

Quality Manual
UTSA Bardufoss Lufthavn N-9325 Bardufoss

Rev. 0

Page: 4

0.4

Distribution list

The Quality Manual is an electronic manual, but can be published in hard copy according to
the list below. The manual holders listed below shall be advised via e-mail whenever a new
revision is issued. The Quality Manager is responsible to keep the address list updated and
shall according to established procedures ensure that revisions and amendments reaches the
manual holders.

Copy No.

Position

Manual

Location

Quality manager

Master

Troms

Accountable Manager

Troms

Head of Training

Bardufoss

CFI

Bardufoss

CGI

Bardufoss

Ops.room

Bardufoss

Technical Director

Bardufoss

NCAA

Bod

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0.5

Revision Index

This page shall be filled in by the Quality Manager before a new electronic version is
published. The Master shall be filled in manually.
Every time a new revision has been received fill in the following below:
No. Number of revision or Issue
Revision date Date of the revision accepted by CAA-N
Valid from
Inserted by Name/signature of the person inserting the issue/revision
No.

Rev. date

Valid from

Ins. by:

No.

Sep.01/12

Approved by
NCAA
Des.12

KI

16

17

18

19

20

21

22

23

24

25

10

26

11

27

12

28

13

29

Rev. date

Valid from

Ins. by:

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0.6

Abbreviations

The following abbreviations shall be used in all documents within UTSA:

Abbreviation

Abbreviated

A/C
AD
AM
AMC
AMM
AMP
AOC
AOG
APPR. Date
ARC
ATL
BSL
CA
NCAA
CAME
CAMO
CFI
CLS
CMR
CRS
DDL
DDR
DO
DOA
DOE
EASA
EASA Part 145
EASA Part M
FTO
HRS
HSE
ICAO
ISO
JAR-FCL
JAR-OPS
LDP
MEL
MMEL
MOE

Aircraft
Airworthiness Directives
Accountable Manager
Acceptable Means of Compliance
Aircraft Maintenance Manual
Aircraft Maintenance Program
Air Operator Certificate
Aircraft on ground
Approval Date
Airworthiness Review Certificate
Aircraft Technical Log
Bestemmelser for Sivil Luftfart
Corrective Action
Civil Aviation Authority Norway
Continuing Airworthiness Management Exposition
Continuing Airworthiness Management Organisation
Chief Flight Instructor
Cycles
Certification Maintenance Requirements
Certificate of Release to Service
Deferred Defect List (Hold Item List)
Deferred Defect Record
Design Organisation
Design Organisation Approval
Design Organisation Exposition
European Air Safety Agency
EASA Rules for Maintenance Organisations
EASA Rules for Continuing Airworthiness Management Organisations
Flight Training Organisation
Hours
Health safety and Environment
International Civil Aviation Organization
International Organization for Standardization
Joint Aviation Regulation- Flight Crew Licensing
Joint Aviation Regulation Requirements for Civil Commercial Air
Transportation
Luftdyktighetspbud
(CAA-N AD note)
Minimum Equipment List
Master Minimum Equipment List
Maintenance Organisation Exposition

MPD
MRB
NPH
OEM

Maintenance Planning Document


Maintenance Review Board
Nominated Post Holder
Original Equipment Manufacturer

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OM
PFI
PIC

Operation Manual
Pre-Flight Inspection
Pilot in Command

QM
QMS
STC
TC Holder
TRTO

Quality Manager
Quality Management System
Supplementary Type Certificate
Type Certificate Holder
Type Rating Training Organisation

UTSA

University of Troms School of Aviation

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0.7

Cross references

The Quality System is an integrated part of the company structure. It is described in this manual. The
manual hierarchy is shown in the UTSA manual tree. However, in order to facilitate the identification of
the Quality Manual elements required by JAR FCL.

Relevant documentation

Quality policy
A description of the
organisation
Duties and responsibilities

Terminology
Rules to ensure regulatory
compliance
Document control
The follow-up and remedial
action procedures
The recording system
The reporting procedures
The audit procedures

0.8

Quality
Manual
Chapter
1.4
2.1

Title
Safety and Quality policy
Organisation chart

2.9
2.10
2.11
0.16
3.5

Accountable manager Responsibilities


Quality Manager Responsibilities
Post holders responsibilities
Terminology and definitions
Regulatory compliance review

3.1
3.2
3.6

Document control
Key documents
Monitoring and corrective action

3.8
5
4.2

Record keeping
Reporting system
Quality Audits

Publication of amendments and revisions

All holders of the Quality Manual are responsible to familiarize with the changes whenever a new
revision is published.

0.9

Printout

Printout from the Quality Manual shall not be filed in uncontrolled binders or files. Such printout shall
be regarded as Uncontrolled Document, and a stamp with the words Uncontrolled Copy or the
hand-written UCC between two diagonal lines shall be entered on the printouts.

0.10 Identification of pages and their effective dates


Page identification is found in the right hand section of the page bottom and includes:
Chapter and page number
Date of revision / effective date

0.11 Revisions
Revised illustrations or text will be indicated with a vertical line (revision bar) in the left margin.

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0.12 Acceptance of revisions


Before a revision to the Quality Manual are issued, it shall be accepted by CAA-N. It is the Quality
Manager responsibility to ensure that the revision is sent to CAA-N and accepted before it is issued.

0.13 Revision Transmittal Letters


Revisions to the Quality Manual will be covered by a Transmittal Letter sent by e-mail. The Transmittal
Letter contains the following elements:
Transmittal Letter / Revision Number
Revision Highlights

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0.14 Quality system


General
The Quality System is implemented through the PDCA principals (Plan-Do-Check-Act).
Plan
All activities shall be well prepared, planned and, when required, documented.
Do
All tasks shall be performed according to specified plans and procedures.
Check
Plans and actual performance shall be evaluated.
Act
The business is improved by improvement plans, corrective and preventive action

The Quality System comprises all kinds of resources (people, manuals and tasks) used to conduct the
business of UTSA. It is Accountable Managers instrument to plan, execute and control the activities.
The purpose of the Quality System is to control that all tasks are performed according to established
goals, strategies and standards and that they are continuously reviewed and, if required, improved.
The Accountable Manager shall establish a formal written Quality and Safety policy to define the
objectives of the Quality System.
The Quality Manager has the responsibility to monitor the Quality System and to ensure that an
independent Quality Assurance program is established, implemented and maintained.
The Quality System includes a feedback system to the Accountable Manager.
Each Post Holder / Manager shall ensure that his/her part of the Quality System is established and
documented. An internal Quality Assurance program shall also be established to ensure compliance
with goals and requirements.

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The function of the Quality System and the feedback system to Accountable Manager is illustrated
below.

Accountable Manager

Quality and Safety Policy

Corrective actions process

UTSA
Management Evaluation Meeting

Departments

Quality
Assurance

Procedures & routines

Feedback system

0.15 UTSA quality assurance procedures:


Procedures for monitoring, reporting and managing quality assurance.
Through the quality management system (QMS) and various regular meetings as described. UTSA
has established a management system that will ensure compliance with NCAA regulations and
internal standards for quality assurance.
The QMS system is used for reporting based on:
Occurrence reports for the different types of incidents
Internal quality audits and inspections as per the annual schedule.
NCAA formal periodical company inspections.
Ad-hoc reports from any company employee irrespective of charge
The regular Management Evaluation Meeting is the official forum lead by the AM for reviewing the
system in total, based on status reports of significant non conformity reports and their processing
through the system. The AOC meeting will discuss all aspects and issue guidelines for proactive

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implementation of necessary improvements such as, organizational adjustments to systems,


procedures and competency improvements.
The Management Evaluation meeting will thus enable the AM to comply with required reporting
obligations to the NCAA.

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0.16 Terminology/Definitions
The following terms, used in the context of the requirements for UTAS Quality System, are defined as
follows:
Accountable Manager
The person acceptable to the authority who has the corporate authority for ensuring that all operation
and maintenance activities can be financed and carried out to the standard required by the authority,
and any additional requirement defined by the operator.
Quality
The totality of features and characteristics of a product or service that bear on its ability to satisfy
stated or implied needs.
Quality Assurance
All those planned and systematic actions necessary to provide adequate confidence that operational
and maintenance practices satisfy given requirements.
Quality Audit
A systematic and independent examination to determine whether quality activities and related results
comply with planned arrangements and whether these arrangements are implemented effectively and
are suitable to achieve objectives.
Quality Auditor
Person designated to carry out specific audits monitored by the Quality Manager.
Quality Control
The operational techniques and activities used to fulfil requirements for quality.
Quality Inspection
An inspection is the act of observing a particular event or action to ensure that correct procedures and
requirements are followed during the accomplishment of that event.
Quality Management
The aspect of the overall management function that determines and implements the quality policy.
Quality Manager
The Quality Manager, acceptable to the authority, responsible for the monitoring function of the quality
system and for requesting remedial actions.
Quality Manual
The document containing the relevant information pertaining to the operators quality system and
quality assurance program, in this case OM Part A, and CAME.
Quality Schedule
A document setting out the specific practices, resources and sequence of activities relevant to a
particular product, service, contract or project.
Quality Policy
The overall quality intentions and direction of a company as regards quality, as formally expressed by
the Accountable Manager.

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Quality Surveillance
The continuing monitoring and verification of the status of procedures, methods, conditions,
processes, products and services, and analysis of records in relation to stated references to ensure
that specified requirements for quality are being met.
Quality System
The organisational structure, responsibilities, procedures and resources for implementing Quality
Management.
Management Evaluation
A formal evaluation by the management of the status and adequacy of the Quality System in relation
to the quality policy and new objectives resulting from changing circumstances.
Non-conformity
The non-fulfilment of specified requirements.
Contractor
A provider of products or services.
Subcontractor
A provider of products or services working under the Quality System of UTSA.
Accident
An occurrence associated with the operation of an aircraft which takes place between the time any
person boards the aircraft with the intention of flight until such time as all such persons have
disembarked, in which:
a) a person is fatally or seriously injured as a result of: - being in the aircraft, or - direct contact with
any part of the aircraft, including parts which have become detached from the aircraft, or - direct
exposure to jet blast, except when the injuries are from natural causes, self-inflicted or inflicted by
other persons, or when the injuries are to stowaways hiding outside the areas normally available to the
passengers and crew; or
b) the aircraft sustains damage or structural failure which: - adversely affects the structural strength,
performance or flight characteristics of the aircraft, and - would normally require major repair or
replacement of the affected component, except for engine failure or damage, when the damage is
limited to the engine, its cowlings or accessories; or for damage limited to propellers, wing tips,
antennas, tires, brakes, fairings, small dents or puncture holes in the aircraft skin; or
c) the aircraft is missing or is completely inaccessible.
Serious Incident:
An incident involving circumstances indicating that an accident nearly occurred.
Incident
Incident is an occurrence, other than an accident, associated with the operation of an aircraft which
affects or could affect the safety of operation.

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0.17 Transmittal Letters


Transmittal Letters shall be filed in chronological order aft of this page. Last revision first.
This page is only valid for the Master copy

TRANSMITTAL LETTERS

FILE TRANSMITTAL LETTERS AFT OF THIS PAGE


LAST REVISION FIRST

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1 General
1.1 University of Troms School of Aviation, UTAS ............................................................................ 2
1.2 University of Troms School of Aviation Approval ........................................................................ 3
Approval JAR FCL 1 ........................................................................................................................... 3
1.4 Quality Policy ................................................................................................................................ 4
a. Quality Policy ............................................................................................................................... 4
b. Overall Safety and Quality Goal .................................................................................................. 4
c.
Department specific Safety and Quality Goal .............................................................................. 4
1.5 Security policy ................................................................................................................................ 4
1.6 Environmental Policy ..................................................................................................................... 4
1.7 HSE culture .................................................................................................................................... 5
1.8 Internal Information ........................................................................................................................ 5

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1.1 University of Troms School of Aviation, UTAS

University of Troms School of Aviation was established as a 3 year bachelor program in the autumn
2008. 12 students were admitted to the program. Due to lack of funding the first two classes (12
students each semester) was transferred to the School of Aviation at Lund University in Sweden
(TFHS). No students were admitted in 2009. In the autumn of 2009 the Norwegian government
decided to fund the program, and new students were admitted from autumn 2010.
The bachelor program in aviation is multidisciplinary and educates pilots for civil aviation. The program
is an operational professional education and the program is run by the Department of engineering and
safety at the Faculty of science and technology, University of Troms. The department has long
experience with professional education, e.g. nautical certificate education.
The Department of engineering and safety has four engineering programs as well as programs
focusing on safety. The number of students is 550, of whom 72 are aviation students.
The operational part of the aviation program is situated at Bardufoss (Bardufoss flystasjon), while the
theoretical courses of the program is carried out in Troms.

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1.2 University of Troms School of Aviation Approval

Approval JAR FCL 1

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1.4 Quality Policy


a. Quality Policy
UTSA is committed, through a process of continuous improvement to enhance the quality:

To select the right pilot candidates


To give high quality theoretical and practical flight training
To maintain high professional standards of instructors and lecturers
Comply with aviation regulations, laws as well as internal procedures

UTSA will offer attractive pilots to National as well as European airlines and air operators.

To recognise Quality standards as a prime consideration at all times are the responsibility of all
personnel. It is the duty of all personnel to comply with this policy, the procedures, quality and safety
standards and the regulations and to strive to both maintain and improve safety and quality standards
at every opportunity.
All employees shall be properly trained and encouraged to report errors/incidents.
The Company shall ensure that the Human Factors principles are applied.

b. Overall Safety and Quality Goal


The effect of a well functioning Quality System shall be communicated throughout the organisation. It
shall reflect the standard of all products and services provided by UTSA. It is the duty of all personnel
to cooperate with quality auditors.
The application of the Quality System shall result in a decreasing number of failures and/or deviations,
resulting in a continuously improved safety level, more efficient organisation/administration, and
increased student satisfaction.

c. Department specific Safety and Quality Goal


The specific department strategies, standards and goals are specified in each manual, e.g. Operations
Manual (OM-A-D).

1.5 Security policy


UTSA shall secure and protect all employees for any threat against our aircraft and facilities. The
company shall make sure that all procedures and actions satisfy the national demands to security and
overall security goals of UTSA.

1.6 Environmental Policy


Our impact on the environment will be minimizes

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We will conduct our business in accordance with relevant regulations and environmental laws.
All employees have a responsibility to ensure and work towards less environmental impact from our
business.
We shall cooperate with our partners and suppliers in the environmental and security issues and may
require that they participate actively in order to continuously improve our overall environmental impact.

1.7 HSE culture


HSE culture in general can be defined as the way we do business here.
Good HSE culture requires that there is a balance between the individuals duties and responsibilities
and how we as a school facilitate good working conditions.
The ability to share knowledge across organizational boundaries is a key aspect of a sound HSE
culture.
It is generally accepted that one of the prerequisites for a good HSE culture is that health, safety and
environmental work cannot be viewed separately.
The HSE system is the instrument for UTSA to plan and control HSE activities and a guideline for the
employees and students at UTSA.
The systems objective is to ensure that the work environment of each employee is the best possible,
including conditions which secure internal and external environment and safety.
Compliance with HSE regulations shall be a part of the audit process.

1.8 Internal Information


Internal information to all employees is distributed on E-mail and through Posters at a suitable place in
the operational room at Bardufoss. There are mainly two types of internal information:
1.Safety Information Bulletin (SIB)
Information regarding issues that effect the safety standard and hazard seriously the flight safety.
E.G. change of, or new, procedure regarding operation or maintenance of our aircrafts either of
temporary, or permanent character which later will be implemented in UTSA key documents.
Author of Safety Information Bulletin shall be Head of Training, Chief Flight Instructor, Chief ground
Instructor, Flight Safety Pilot, and Quality manger.
Safety Information Bulletin to can be issued by other employees on behalf of persons listed above.

2. General Information Bulletin (GIB)


Information of administrative, operation or technical character which could effect the safety standard
and possibly hazard the flight safety.
Info to can also be used for nice to know information regarding vacant position, organization,
management decisions, parking, etc.

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2 Management system Duties & responsibilities


2 Management system Duties & responsibilities 1
2.1.
Organisation chart
2.2.
Acceptance of personnel in Management positions
2.3
Manual hierarchy
2.4
Meeting structure
2.5
Management Evaluation Meeting
2.6
Audit Plan / schedule
2.7
Accountable Manager responsibilities
2.8
Quality Manager Responsibilities
2.9
Head of Training

2
3
4
6
7
8
9
9
10

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2.1.

Organisation chart

ORGANISASJONSKART
UTSA
Pr. 01.10.2012
Accountable Manager
Terje F.Olsen

Chief of office
Gunn Helene Turi

Quality Manager
Kjetil Indrevik

Technical Director
Paul Holmen

CAMO
Aviation Engineering
Part-M.A. 201

Head of Training
Helge Hem

Chief Ground Instructor


Espen Poulsen

Chief Flight Instructor


Jan ge Torgersen

Part-145
Patria Bardufoss

Support Staff

Contracted organisations

persons acceptable to NCAA

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2.2.

Acceptance of personnel in Management positions

Some management position requires an acceptance or an appoval by CAA-N. These positions are
listed below.
Distribution of authority and responsibility
Post Holder
EU/JAR-OPS, EASA
terminology

Name

Deputy

Accountable manager (*)

Terje F. Olsen

Helge Hem

Head Of Training (*)

Helge Hem

Jan ge Torgersen

Quality Manager (*)

Kjetil Indrevik

Terje F.Olsen

Chief Flight Instructor(*)

Jan ge Torgersen

Petter Ottesen

Cheif Ground
Instructor(*)

Espen Poulsen

Ilmar Wilbers

(*) Personnel acceptable to the Authority (JAR-FCL)


Each person shall, in case of absence, delegate his/her duties and responsibilities to a designated
person within the organisation, who is qualified and prepared for this assignment. If any personnel
authorised by the Authorities is absent for more than 30 days the Authorities shall be advised, as soon
as the organisation knows this.

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2.3

Manual hierarchy

Regulations

Quality Manual

University ERP
Emergency
Response Plan

FTO OM

Part A D
Operation Manual

JAR FCL 1

Securityprogram

FTO TM
Training Manual

JAR FCL 1

AE CAME
Continued
Airworthiness
Management
Exposition

EASA Part M

Patria MOE
Maintenance
Organisation
Exposition

EASA Part-145

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Documentation matrix
The matrix below explains the abbreviation of the manuals in the manual hierarchy. In addition to
these manuals, the company documentation also consists of supplementary manuals, programs,
handbooks.

Manual

Abbreviated

Purpose of the manual

Department /
function responsible

Quality manual
Emergency response
Plan

QM
ERP

Describe the total quality management system


Describe the emergency response plans of the
company

Quality manager
Head of
Training/University
Administration
Head of Training

Securityprogram
FTO Operations
Manual Part A-D
FTO Training Manual

FTO OM
Part A-D
FTO TM

Describe the security program UTSA and secure


that UTSA is in compliance with the national
security program
Provide relevant information to particular groups of Head of training
staff
State the standards, objectives and training goal for Head of training
each phase of training

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2.4

Meeting structure

Meeting
Management Meeting

Accountable Manager, Head of Training, Technical


Director.

Management review,
meeting

Accountable Manager, Quality Manager, Head of


Training, Chief Flight/Ground Instructor.

The function listed first of the participants is chairman of the meeting.

Period

Input

Output

Twice a
year

Fixed
agenda

Minutes of
Meeting

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2.5

Management Evaluation Meeting

The Quality System shall regularly be evaluated and improved to comply with regulations, standards
and own requirements. This evaluation will be performed twice a year in the Management Evaluation
Meeting.
Terms of Reference
Task

The Management Evaluation Meeting is a comprehensive, systematic and


documented review of the Quality System, incident and audit reports.

Participants

Accountable Manager, Quality Manager, Head of Training, Chief Flight/ground


Instructor, Technical Director

Mandate

Review the suitability and effectiveness of the Quality System, including Quality
and Safety Objectives.
Plan and take corrective actions as necessary.

Frequency

Twice a year

General

Agenda

Minutes of Meeting

Accountable Manager chairs the Management Evaluation Meeting


The Quality Manager is responsible for planning and preparation of the
meeting.
Previous decisions and tasks
Evaluation of the Quality System
Open findings and necessary actions
Trends
Decisions
Minutes shall be taken by the Quality Manager and distributed to all participants
within one week.

Methods of working Conclusions and recommendations made as a result of an evaluation should be


submitted in writing to the responsible Post holder or manager for action. The
responsible Post Holder or manager is the individual who has authority to
resolve issues and take action.
Process

Part of Management Process

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2.6

Audit Plan / schedule

The Quality Manager shall develop the annual audit schedule. Accountable Manager shall approve the
schedule, and it shall be presented in Management Meeting.
Approved Plan/ schedule shall be forwarded to NCAA for acceptance.
The quality audit schedule shall cover the requirements in:

JAR-FCL 1.055 Quality System


Contracted activities

The annual schedule shall be presented in the following format:

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Accountable Manager responsibilities

2.7

The Accountable Manager (AM) is nominated by the University Vice-Chancellor to the


Authority. AM reports to the UTSA Board of Directors.
The Accountable Manager has overall responsibility, including financial, for managing
UTSA and shall ensure that its activities are in compliance with the requirements of
the Authority.
The responsibility for ensuring that the CAA approved organization is in compliance
with the CAA requirements during the daily activities is delegated to the Head of
Training.
In more detail, the AM:
has decisive authority in all personnel-related matters, and delegation
of authority
may delegate tasks as necessary, but will retain the overall
responsibility in matters like ensuring sufficient funds for all UTSA
activities
will accept and sign relevant contracts
is responsible for the quality system, including the frequency, format
and structure of the internal management evaluation activities carried
out in order to verify the implementation and effectiveness of the QAS
and initiate necessary and appropriate corrective actions with respect
to the audit.
is responsible for the planning, projecting and market research to
ensure that UTSA is appropriately equipped to fulfill its obligations
towards the Authority and the customers
is responsible for marketing and Public Relations, and shall make
every effort to strengthen UTSAs position on the national and
international market
shall establish an information (media relations) function that comes
into force during a crisis, such as an accident
is responsible for the issue and up-dating of job descriptions etc.

2.8

Quality Manager Responsibilities

General
The Quality Manager shall independently monitor the Quality System in the Accountable Managers
entire area of responsibility.
The Quality Manager is a member of the management and reports directly to the Accountable
Manager.
Responsibilities

Monitor that procedures are in compliance to the NCAA, EASA and other standards as required
to ensure safe operations.
Monitor that the Quality System is properly established, documented, implemented and
maintained.

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Monitor the effectiveness of changes resulting from proposals for corrective actions identified by
the Quality system.
Report deviations of the Quality System to the Accountable Manager, to ensure corrective actions
are both identified and promptly addressed.
Ensure that the Quality Assurance Program, including plans and schedules, is properly
established, documented, implemented and maintained.
Establish contact with authorities concerned and coordinate contacts between the authorities and
UTSA.
Organise Quality System training ref. 3.12.
Organise and administer the reporting system and the reports as described.
When required according to BSL A 1-3, report Occurrences, Incidents, Serious Incidents and
Accidents on behalf of UTSA to NCAA and AIBN.
On behalf of the Accountable Manager plan and issue the quality audit plan/schedule.

2.9

Head of Training

Ref.UTSA OM A 2.2

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3 Quality System requirements


3 Quality System requirements
1
3.1.
Document control
3.2.
Key documents
3.3.
Quality Inspection
3.4.
Risk management system
3.5.
Reporting system
3.6.
Monitoring and corrective action
3.7.
Control of contractors
3.8.
Record keeping
3.9.
Quality System training

2
2
2
3
3
3
3
4
4

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3.1.

Document control

Key documents shall be controlled. A documented procedure shall be established to define the
controls needed to:

Approve documents for adequacy prior to use,


Review and update as necessary and re-approve documents,
Ensure that changes and the current revision status of documents are identified,
Ensure that correct versions of applicable documents are available,
Ensure that documents are identifiable,
Ensure that documents of external origin are identified and their distribution controlled.
Prevent use of obsolete / expired documents,

3.2.

Key documents

Key controlled documents are listed in chapter 2.2 Documentation matrix. Documents not listed in the
matrix, such as:

work instructions
planning documents
drawings and specifications

shall also be subject for document control.

3.3.

Quality Inspection

The quality inspection is the act of observing a particular event/action/document etc, to ensure that
corrective procedures and requirements are followed during the accomplishment of that event. The
primary purpose of a quality inspection is to verify whether established procedures are followed during
an observed event/action/ document etc, and whether the required standard is achieved.
Typical subject areas for quality inspection are:

Actual flight operation


Flight support services
Load control
Ground services (de-icing, fuelling etc.)

Considerations shall then be given to activities of importance for system safety, and other factors
judged to be essential for the purpose of flight safety. All such activities shall be related to a specific
procedure.
The result of a quality inspection shall be documented. The quality inspection and its documentation
shall primarily be a natural, integrated task covered within the respective procedure. Efforts shall be
made to avoid creation of duplicated procedures and documentation.

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3.4.

Risk management system

A risk management system Shall be included in the flight safety program. Key elements of risk
management and hazard identification are:
Proactive identification of existing and potential hazards.
Hazards associated with organisational change
Introduction new services, new aircraft types and new bases.

3.5.

Reporting system

A reporting system has been established. The reporting system is manual and described in chapter 5.
The reporting system is part of the Quality System. It is established to keep management and relevant
functions updated and informed about the companys performance. The system will also collect
information for reporting occurrences to the NCAA and other relevant authorities.
Status shall be reported regularly by the Quality Manager on the Management Evaluation Meeting.

3.6.

Monitoring and corrective action

Procedures regarding analysis and remedial or corrective actions shall be established and adhered to.
Failure or deviation discovered in a process shall be:

Documented by means of a written report.


Analysed for the root cause.
Handled regarding:
Suitable remedial/corrective action
Responsible function for the action decided
Time-schedule for the action
Possible additional action(s) in the process and other affected areas
-

Followed up by means of:


Reports
Regular meetings
Audits

The personnel performing an audit shall have full access to the documentation concerned.

3.7.

Control of contractors

Contractors shall be evaluated and selected on the basis of their ability to meet the requirements of
the contract including the quality system and any specific quality assurance requirement. The ultimate
responsibility for the product or service provided by a contractor will always remain with UTSA.
Therefore will UTSA conduct contract audits of contractors operating under their own approval and
quality system.

There shall be a written agreement clearly defining the quality to be provided.

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The safety related services relevant to the agreement shall be included in the quality assurance
program.

3.8.

Record keeping

UTSA shall issue and maintain accurate, complete, and reliable records documenting the results of the
Quality Assurance Program. Records are considered to be essential data to analyse and determine
the root cause of non-conformity, so that areas of non-compliance can be identified and subsequently
addressed.
At least the following records should be retained for a period as followed:

Quality Inspection results (reports) 2 years


Quality Audit reports 5 years
Monitoring, Follow-up and Remedial (Corrective) Action reports 5 years
Management Evaluation reports 5 years
Investigation reports 5 years

The Accountable Manager is responsible for Management Evaluation reports and the Quality Manager
is responsible for the other reports listed above.

3.9.

Quality System training

The Quality and Safety Policy and the Quality System shall be well established and communicated
throughout the organisation.
To secure and maintain a common level of knowledge and understanding of the system, systematic
training shall be established. The training shall include:
Subject

Who

Quality Manual

UTSA

New Employees/all

CH 1, 2

New Employees/all

Ch 5

(Management,
Organisation,etc)
Reporting System
(Use of the reporting
system. My place in the
quality system)

The Quality System training is required for all personnel and the contents of the training for the
authority accepted management shall follow the requirements in relevant regulations. Recurrent
training shall be conducted regularly.

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The Quality Manager is responsible for the training and shall keep a record over personnel who have
completed Quality System Training.

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4 Quality assurance
4.1.
4.2.
4.3.
4.4.
4.5.
4.6.
4.7.
4.8.

Monitoring of the Quality System ............................................................................................. 2


Quality audits ........................................................................................................................... 2
Audit program and schedule .................................................................................................... 2
Auditing .................................................................................................................................... 3
Audit report .............................................................................................................................. 4
Closing of audit ........................................................................................................................ 4
Follow-up ................................................................................................................................. 4
Auditors .................................................................................................................................... 5

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4.1.

Monitoring of the Quality System

As part of the Quality Assurance activities, monitoring is used to investigate and judge the
effectiveness of the Quality System to ensure continuous compliance with the defined policy and
standards.
The method of monitoring is to investigate problems or deviations identified by the line function or
Quality Assurance, to make sure that they are evaluated and the necessary corrective actions are
taken. To attain a thorough evaluation, monitoring shall be based on input from various sources
Sources of evaluations are:

Quality audits
Follow-up on corrective actions and their effectiveness
Quality Inspections
Outcome of meetings
Reports issued due to non-conformance
Statistical reports
Civil Aviation Authority audit reports

The Quality Manager shall establish the scope and procedures for monitoring and monitor the
Accountable Managers Quality System entirely.

4.2.

Quality audits

All audits shall be performed according to ISO 19011:2002.


A systematic and independent comparison of the way an operation is conducted against how it should
be conducted. Audits are authority requirements set in JAR-FCL 1, but are not limited to the scope of
these regulations.
Audits can be performed internally, within the organisation (First Party Audit), by one organisation
upon another, e.g. its supplier (Second Party Audit), or when requested by an independent
organisation (Third Party Audit).
An audit can be a Product Audit that gathers information of a particular product, a Process Audit
that gathers information of the process establish a product or service, or a System Audit that covers a
set of processes that form a means of achieving policies and objectives (such as flight safety).

4.3.

Audit program and schedule

In general, all activities on all levels of the organisation, which are described in the manual structure,
shall be audited. However, priority shall be given to the areas related to flight safety.
Audits shall cover all applicable areas and aspects required by JAR-FCL 1, or any other standard if so
required. Any combination of First, Second and Third Party, Product, Process and System Audits may
be used.
The Audit Schedule is produced for each calendar year. The Audit Schedule determines which audits
will be performed, what area should be covered and when the audits are planned to be performed.

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The Audit Schedule shall cover all requirements of the audit program. The Audit Schedule shall be
distributed to the Post Holders for each department for planning purposes.
The Audit Schedule for each area is determined during the Management Evaluation Meeting. The
Audit Schedule is approved by Accountable Manager and issued by the Quality Manager. The Quality
Manager may also request additional unscheduled audits.

4.4.

Auditing

Each audit is planned separately by the appointed Audit Team Leader. The planning documentation
shall include:

Auditee;
Purpose/scope of audit;
Reference documents;
Auditor(s);
Auditee representatives to be notified;
Timeframe;
Audit checklist(s).
Any previous audits of the area in question shall be taken into account in audit preparation.

A Quality Audit Notification shall be issued and together with the applicable Quality Audit Guidelines
be distributed to the Auditee two weeks in advance, giving the Auditee a possibility to be prepared for
the audit. Process and Product Audits can be performed without prior notification if they can be carried
out without causing disturbance to the auditee and without the auditees direct contribution.
The audit normally starts with a meeting with the personnel concerned in order to penetrate the Quality
Audit Notification and decide upon time planning and person(s) to interview. A general rule for the
auditing is to minimise the disturbance of the ongoing activities.
The planned interviews shall be executed by the auditors, and shall be based on the Quality Audit
Guideline and Checklists.
The audit may also include review of documentation such as contracts, Company manuals,
instructions, etc. as well as examination of adequate sample of records, reports etc. The auditor, who
has relevant operational qualification, should use the record of the inspection to be guided towards
problem areas or to problems which are caused by a weakness in the system itself. Flight documents
are a major issue in this area.
Gathering and records of findings:
Audit evidence should be evaluated against the audit criteria to generate the audit findings. Audit
findings can indicate either conformity or nonconformity. The auditor shall handle audit findings
objectively, thereby being able to ensure that the conclusions are based on facts and trustworthy
information.
Any deviation found during the audit shall be specified as an Finding, in the Reporting System, and
classified in accordance with the procedure Improvement and corrective action

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4.5.

Audit report

The audit team leader is responsible for the preparation and contents of the audit report.
The audit report should provide a complete, accurate, concise and clear record of the audit, and
should include or refer to the following:

The audit objectives;


The audit scope, particularly identification of the organization and functional units or processes
audited and the time period covered;
Identification of the audit client;
Identification of audit team leader and members;
The dates and places where the on-site audit activities were conducted;
The audit criteria;
The audit findings;
The audit conclusions;

The audit team leader may include any observation found relevant.

4.6.

Closing of audit

The audit session are closed when the final report has been distributed. The Audit report are closed
when all actions from findings are executed.
The auditee is responsible for giving feedback to the Quality manager when all non-conformities are
answered.
The non conformities will be closed when they are satisfactory answered.

4.7.

Follow-up

The Quality Manager is responsible for monitoring the follow-up processes and its due-dates. Status
shall be reported on the Management Meeting.
Feedback to the Quality manager shall be given within 21 days. The audit report should be returned to
the Quality Manager, and all non conformities closed within timeframe given on findings. If the follow
up process of a finding exceeds the timeframe given, new due date shall be set in accordance with
procedure in QP-P-001E (Postponement).
Overdue reports shall be reported on the Management Evaluation Meeting.
The adequacy of the corrective action shall be monitored at the next audit in the same area.

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4.8.

Auditors

Auditors are appointed a by the Quality Manager. The appointed auditor shall be independent of any
functional connection to the area subject to the audit. He/she shall be given full access to the
documentation and other relevant information necessary for performing the audit.
The auditor shall be competent and educated in accordance with demands given in the description.
Internal auditors shall be experienced pilots, or other experienced personnel, appointed by the Quality
Manager.
The Quality manager shall conduct an assessment, QM-P-004E of competence and experience based
on:

Step

Description/requirements
Three years work experience related to maintenance or
operation of aircraft and/ or,

two years as Auditor whereof one year must be as an


Auditor related to aircraft maintenance or operation,
under supervision

Auditor Training course

Knowledge of applicable regulations

Knowledge of Quality systems

Thorough knowledge of company procedures

JAR-FCL CPL-ATPL*

* For Audit of Flt. Operations

Sign

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5 Reporting system
5.1.
5.2.
5.3.
5.4.
5.5.
5.6.

General .................................................................................................................................... 2
Reporting system ..................................................................................................................... 2
Reporting ................................................................................................................................. 2
Reporting to CAA-N and AIBN ................................................................................................ 3
Information ............................................................................................................................... 3
The follow up process .............................................................................................................. 4

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5.1.

General

UTSA has established a reporting system for reporting occurrences relating to flight safety and
irregularities as well as other events and observations relating to efficient and rational conduct of
flights.
Reporting is a natural part of the quality assurance. UTSA reporting system is a non punitive system.
Irregularities related to technical occurrences, flight operations, ground operations and HSE. etc which
are caused by abnormal circumstances shall be reported.
All personnel shall follow the instructions issued in this chapter regarding the Reporting System.

5.2.

Reporting system

The reporting system is pr. Date a manual system, controlled by the Quality Manager and managed as
described in 5.6.
The report form is enclosed in this Chapter, 5.7.
The Quality Manager will keep a file, which holds an overview of time limits, overdue etc.The overview
will be presented in the Management evaluation meeting. As described in attachment QM-P-002E.

5.3.

Reporting

All personnel shall report an observed deviation from the established standard. This shall be done by
issuing the report form in 5.8.The report shall be sent to the Quality Manager.
Occurrence report
Flight crew and students shall report any observed deviation from the established standard or any
abnormalities/emergencies during their operation of an aircraft. This shall be done by issuing a Report.
Non-Conformities and Findings
Findings will normally arise from an audit report either from the Quality department or NCAA, and
should be handled in accordance with attachement QA-P-001E.
Findings from NCAA will be signed for by HoT, and the corrective action will be verified and signed for
by the QM.

Follow up of internal non-compliance

When an occurrence or finding is submitted a deadline for the follow up process is set to 90 days after,
within this time the handling of the report should be completed and corrective action implemented.

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A short feedback and action plan shall be given in 30 days by the non-conformity owner to the Quality
Manager .
If the handling of the report is delayed, the responsible Director/manager, will be given a email
notification from the Quality Manager.
If the agreed and stated compliance date for some reason cannot be met, an application for
postponement of the corrective action must be written. The application must contain the reason for
postponement and shall be sent to the Quality Manager. Acceptable reason can be delays in receiving
necessary tools, spares and equipment needed to take action of the deviation.
Postponement can only be given once.
Overdue reports shall be reported on the Management Evaluation Meeting.

5.4.

Reporting to CAA-N and AIBN

Reporting to CAA-N and AIBN is described in BSL A 1-3. This is a personal responsibility for every
member of the flight Crew to familiarize with BSL A 1-3, and to send a report when it is required.

5.5.

Information

HoT, CFI, and CGI are responsible to distribute information to concerned personnel. All items of
importance that have been found during handling of the Report/Audit system should be the basis for
the information. Changes in regulations or instructions affecting the operations organisation shall be
included.

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5.6.

The follow up process

Reporter

Reports
Deviation reports
Audit reports
CAA reports

Quality Manager

Verification

Management meeting
report
Registration
Evaluation
Classification
Correction
Corrective action
Status
Over due
Satisfactory
Cases closed

Correction
Corrective action

Due date
Distribute

Head of
Training

Appointed
handler

Management
Evaluation Meeting

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5.7

Report Form
Form 11. 2 - Non-conformance/Occurrence report - No:

To
QUALITY MANAGER
Flight Operations Improvement

Reported by:
Category;

internal Finding NCAA Finding

Description;

Date:
Other

Reference;

Suggested solution;

Quality Manager;

Corrective action required

Responsible Person;
Corrective action;

Time limitation;
Reference;

Signature Responsible Person;


Quality Manager;

Corrective action not required

Corrective action verified

Signature Quality Manager;

Date;
Report Closed
Date;

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QM-P-001E Non-conformities and corrective actions


Purpose

The purpose of this procedure is to ensure that all internal and external nonconformities / improvement proposals are reviewed and correctly handled as
soon as possible, and that corrective action is taken to prevent recurrence.

Scope

This process description describes all activities regarding handling of nonconformities / improvements proposals from indemnification to corrective action
are taken.

Target

All

Responsibilities

The Quality Manager (QM) is responsible for the implementation of this


procedure.

Process
description
Step

Activity

Description

Responsible

Link/Ref.

Any occurrence / identified condition which are caused by


breach on a defined requirement in our quality system, has to
be considered as a non-conformity.
1

Identification An occurrence that could not directly be characterized as


breach on a specific requirement should also be reported, if
there is a probability that preventive actions or improvements,
including changes in procedures / process descriptions, can
be implemented.
If necessary, the person reporting a non-conformity
(originator) initiates immediate actions to correct the nonconformity.
Immediate
4
actions
This applies for minor non-conformities where action or
repairs dont affect the specified requirements or quality on
the product or aircraft.

HSE

Reporting
of nonconformities

Audit reports

Any problems that have caused or may cause personal injury,


accidents, environmental pollution or other serious health,
safety and environmental consequences must be reported
and treated as non-conformities.
All non-conformities and/or improvements shall be reported in
the QMS system by use of specific reports as listed in Quality
Manual (QM) chapter 5.

Originator

Originator

Originator

Originator

QM ch. 5

QM

Step
7&8

Non-conformities (Findings) and observations as a result of


internal and external audits (authorities, customers and
suppliers) shall be registered in the QMS reporting system by
the Quality Department (QD).
All internal non-conformities will be given a reasonable
deadline for closure based on deviation of the character and
classification i.a.w step 7 and 8.

Any internal non-conformity in relation to requirements given


Classification by the organisation has to be classified i.a.w step 7.
of internal
nonClassification of non-conformities is the responsibility of the
conformities QD.

Side: 1 of 3

Step 7

Date: 01.10.2012

QM-P-001E Non-conformities and corrective actions


Non-conformities/Finding
Any significant non-compliance within the organisation which
lowers(or could lower) the safety standard and hazards seriously
the flight safety
The time limit should be 90 days, but depending on the finding it
could be set shorter. E.g. before next flight.

Classification
of internal
nonconformities
and Time
limits

Appoint
action officer

Observation
Any observation not classified as non-conformity
QD

Recommendation
Recommendation to the organisation after an
observation.

Non-conformities and/or improvements from the QMS system are


verified by the QM, and are assigned to the respective
department manager for assessment or investigation.
The department manager (action officer) will take action as
necessary

QM

Appointed
Action Officer

The action officer shall immediate and before the deadline,


response to actual conditions about the non-conformity and/or
improvement proposal.
9

Corrective
action

The originator may be contacted to obtain more information if


necessary.

Appointed
Action Officer

The action officer composes a corrective action and/or


improvement proposal.
The QM evaluates the action officers response.
10

Corrective
action

QM

All actions are recorded in the QMS.


It has to be considered if the reported non-conformity requires a
report to other entities. This could be:

11

Reporting
to external
parties

1.
2.
3.
4.
5.
6.
7.
8.

Police
Air Accidents Investigation for Transport
Civil Aviation Authorities
Customer
Manufacturer
Environmental authorities
Labor Inspection
Other operators

QM
or

BSL A 1-3
BSL A 1-3
Contracts

Department
Manager

For.loven
AML

Our reporting to external entities will be characterized by great


openness in the aviation security-related matters.

12

Corrective
action
follow-up

Department manager is responsible for follow-up corrective


actions and that all decided corrective actions really are
implemented within the deadline. (Appears in the nonconformities database).

Side: 2 of 3

Department
manager

Date: 01.10.2012

QM-P-001E Non-conformities and corrective actions


The need for postponement of the deadline for closure of the
non-conformities shall be processed by the QD. There should be
an assessment in relation to the character and potential nonconformities ref step 7, before the extension can be granted.
Postponement
13
Non-conformities given by authorities can only be extended by
of deadline
the respective authority.
Postponement shall be done by using the email generated from
the QMS.

14

Verification

Each month the QM issue a list of all non-conformities which are


not verified for each department.
The QM makes a review of all previous audits and nonconformities and verifies if actions are appropriated conducted.

Side: 3 of 3

QM

QM

Date: 01.10.2012

QM-P-002E Management review

Purpose

The purpose of this process description is to ensure that the top management
reviews the quality system to ensure its continuing suitability, adequacy and
effectiveness.
This regards

To coordinate and evaluate quality- and environmental questions in according


to requirements in all relevant standards (ex. JAR, ISO 9000), laws and
regulations
Authorities requirements
Quality policy compliances

Scope

This process description describes all activities regarding management review.

Target

This process description is targeted to top management team.

Responsibilities

Accountable manager is responsible for the implementation of this procedure.

Process description
Step

Activity

Description

Responsible

Managing
review

To ensure that the quality system is suitable, adequacy and


effective, the top management shall twice a year make a
review on the management evaluation meeting .

AM

Inputs and
information

Inputs to the management reviews:

AM

Follow actions from previous management reviews

Results and reports from audits


- internal audits
- authorities audits
- customer audits

Customer requirements and feedback, and viewpoints


from interests brought on in the period

Status and results of non-conformity reporting (nonconformities, occurrences- and deviation reports),
corrective and preventive actions

Change that could affect the quality system

Page: 1 of 2

Link/Ref.

Date: 01.10.2012

QM-P-002E Management review


3

Agenda

The managing director is responsible for the meeting and


that the agenda is listed below. The meeting is recorded in
minutes in folder for Management Reviews.
1
2

3
4
5
6
7
8

Corrective
actions

Quality policy, objectives and strategies


HSE policy, objectives and program.
Results from safety audits.
Follow-ups of accidents and near accidents
Results from internal and external audits
Training and competence
Results from non-conformity and occurrence reporting,
and corrective and preventive actions
Follow-up of laws and regulations
Organization and need of resources
Products and services accordance with requirements

Need of improvements can include actions as :


-

Change and
need of
recourses

AM

AM

improving the quality system


change in processes
change in policies and objectives
improving services/products

The situation analyzes and possible actions are decided to


implement improvements. Need of resources are identified.
Action proposal are brought out.

Page: 2 of 2

AM

Date: 01.10.2012

QM-P-003E Internal audits


Purpose

The purpose to this procedure is to ensure that internal audits are regularly
conducted in UTSA and leads to corrective actions and improvements in our
processes.
It is also to ensure that the quality system is adequate, efficient and adhered to.

Scope

This process discription describes all activities regarding audit planning and audit
manages.

Target

This process description has all employees in UTSA as its target.

Responsibilities

Quality Manager is responsible for the implementation of this procedure.


Accountable Manager is responsible for evaluation of the effectiveness of this
procedure

Process description
Trinn

Aktivitet

Beskrivelse

1Audit planning The quality manager ensures in cooperation with the


managing team that all affected by quality, and all processes
in the quality manual are audited once a year.

Ansvarlig

Link/Ref.

Quality
Manager

Audit plan

The quality manager shall each year compose an audit plan


by defining which stations an function areas that shall be
audited, with actual month and responsible auditor.
The managing team has to approve the audit plan before
distribution.
It could be necessary to conduct an extraordinary audit if:
- significant organization change
- implementing a new process
- implementing a new aircraft type
- establish a new station
- major non-conformities
2

2Prepare audit - At least two weeks before the audit after reading the
notification
reference documents an announcement letter is sent to the
department manager and all affected personnel on current
station.

3Initial meeting

The initial meeting should include the manager and any


other staff that may be involved in the audit. During this
meeting, the auditor describes the unit or system to be
reviewed, the organization, available resources (personnel,
facilities, equipments, funds), and other relevant information.
A detailed audit plan is reviewed and result for previous
audits. Verifications of non-conformities are done.

Auditor

5Audit

The auditor gathers relevant information about the unit in


order to obtain a general overview of operations. The auditor
talks with key personnel and reviews reports, manuals and
other source of information follows quality documents.
He/she also tests for compliance with policies and
regulations. If non-conformities are found these are pointed
out to the personnel.

Auditor

4Recording of
All audit findings are recordings in notes.
results

Page: 1 av 2

Lead auditor

Auditor

Date: 01.10.2012

QM-P-003E Internal audits


6

Exit meeting

Auditor, Station Manager, department manager, and other


affected persons close the audit by a meeting with the
following agenda:
- Findings non-conformities and observations
- summarize
- conclusion
- questions
- explanations

Auditor

- information about the audit report


- information about follow-up of any non-conformities,
deadline for corrective actions.
7

Audit report

Auditor shall within one week from audit date present audit
report with the following:
- audit identifications and date
- audit purpose and scope
- audit team
- involved persons in audit
- conclusions (+ and -)
- deadline for closing non-conformities

Auditor

Corrective
actions

Responsible for audit stations/area (department manager)


implement corrective actions and follow-up this in
accordance with the findings in the process description for
improvement and corrective actions.

Department
manager

Follow-up
The department manager has to respond to the corrective
actions within the deadline. Reporting shall be done by
completing the audit database and non-conformity database.

Page: 2 av 2

Department
manager

Date: 01.10.2012

QM-P-004E Process Description Assessment of Quality Auditors

Name:

Position :
Date:

Area
JAR-FCL 1

Management

Competence Requirements:
Step

Description/requirements

Sign

Three years work experience related to maintenance or


operation of aircraft and/ or,

two years as Auditor whereof one year must be as an


Auditor related to aircraft maintenance or operation,
under supervision

Auditor Training course

Knowledge of applicable regulations

Knowledge of Quality systems

Thorough knowledge of company procedures

JAR-FCL CPL-ATPL* (For Flight operations)

Page: 1 of 2

Date: 01.09.2012

QM-P-004E Process Description Assessment of Quality Auditors


Quality Managers summary:

The candidate is approved as Quality Auditor in UTSA.

Quality Manager

Page: 2 of 2

Date: 01.09.2012