FAQs

Popular Topics
General
User Registration
Payment Related Queries
Tax Concerns
General Technical Questions
Referrals and Credits
Transaction Related
Off ers

GENERAL
Reset My Password
If you can't remember your password, we can send you an email to reset it. Simply click
on the Forgot password in the sign-in form to reset your password. Enter the email
address you used to sign in, and submit. Within a few minutes, you will receive an email
with instructions on how to reset your password.
Occasionally, the email may arrive in your 'junk/spam' folder. Please ensure that you click
on the link in the most recent email in order to reset your password
For security reasons, you should choose a unique password for PayMatrix and never
share your password in any correspondence.

I cant change my email ID and Mobile number

All PayMatrix accounts must have a unique email address and verified mobile number
associated with the account in order to make transactions.
If you're trying to change your email or mobile number on an existing account but
receiving an 'already registered' error, please note that email or mobile number
associated with your account cannot be changed after successful registration.

How much does it cost to pay rent on PayMatrix?

We currently charge Flat 1% on every transaction for Credit cards, Debit Cards and Net
Banking. There is no other hidden extra charges apart from the convenience fee charged
by PayMatrix

Why am I being asked to disclose landlords PAN

Number?

Income Tax rules mandates the tenant to provide the PAN details of the landlord if the
rent payment stands above Rs. 1,00,000 per annum or Rs. 8,333 per month.

How long does it take?

Your Rent will be credited to your landlord in 2-3 business working days of transaction
made by you.

Supported Currencies
We only support Indian Currency - Rupee (INR)

Will my rent payments be instantly credited to Landlord

Unfortunately, No! We strive to credit your rent payment to your landlord as soon as
possible. Within 2-3 business working days of transaction, it gets settled to your landlord.

Im not getting emails from PayMatrix

If youre not receiving emails from PayMatrix, please check your email accounts Spam
or Junk folders to ensure the message was not filtered. Also verify that your email
address is listed correctly on your account by visiting the My Profile menu of the
website.
If youre still not receiving messages from us, please drop
support@paymatrix.in or submit a query and we'll be happy to assist.

mail

at

My Email or Mobile number is in use

If you're trying to sign up for a new PayMatrix account and finding that your email
address or mobile number is already registered, it's possible that another account
incorrectly has your information associated with it.
If you currently don't have a PayMatrix account,
support@paymatrix.in so that we may look into it.

please

let

us

know

at

How is Paymatrix helping me out in easing monthly rent

payments?
Paymatrix acts as a convenient payment platform between the landlord and the tenant
wherein we facilitate the payments and remittances through our secured gateways.
Tenants can choose among the multitude of payment options available on our website
including credit cards, debit cards, internet banking, loyalty points and many more. Not
only that, users can set/receive alerts and can generate online receipts for the payments
remitted to the landlord.

Why cant I simply make the payment to my landlords

bank account? Why should I use the platform of
Paymatrix?
Paymatrix eliminates the following Painpoints of your rent remittance procedure:

Eliminates the inconvenience of handling waddles of cash and also the associated
security concerns

Helps better manage your credit cycles by providing you the option of remitting
rent through credit card

Eliminates the embarrassment of late payments and confrontations with your

landlord through our friendly reminders and Auto pay option

Provides you with payment history and online receipts for the rent payments
made at convenience of your dashboard

Helps you conveniently order for rent agreements or renew the existing ones all
from the comfort of your home

Above all, ever thought of getting cool offers and discounts on your routine payments!
Yes. You do get them all here

Do I need the consent of my landlord to use Paymatrix

for remittances to be made to him?
Remittances through PayMatrix is just like any other electronic payment mode. All you
need to provide us his bank details to which the amount has to be remitted.
However, if you are paying your landlord through cash and if you want to enjoy the
convenience of PayMatrix, you need to convince your landlord of the benefits of our
platform and collect the requisite details from him.
Please dont forget to convince him/her of the benefits he can avail of using our platform.

As a landlord or property owner, what are the benefits I

stand to get by using Paymatrix?
As a landlord, you can collect on-time rent payments without facing the hassles of
handling cash. Also, if you stay away from your property, you need not bother about
authorizing others to manage your property payments. Rather you can directly deal with
your tenant online through our platform.
In addition, on behalf of you, Paymatrix reminds your tenants of payment dues. Thus, we
save you of any repeated pain of personally reminding each one of them for timely
payments.

As a landlord, is it mandate to report my rental income?

Yes. The landlord has to report rental income while filing his/her tax returns. Otherwise,
Landlord will have to face penalties from the statutory authorities.

GETTING STARTED
Creating a PayMatrix Account
Thank you for interest in paying your rent through Paymatrix. To start with, simply click
on the signup button at the top of this page. Enter your details i.e. email address and
phone number to create an account with Paymatrix.

How do I change my password?

To change your password, login to your paymatrix.in account. On the top left navigation
bar you can see a link for 'My Profile'. Click on My profile, then select change password.
You can change your password on that page and press Submit.

I cant Sign in to my PayMatrix Account

If you can't remember which email address you used to sign up, we'll let you know if it's
in our system or not, so try anything you think it might be. If you still have trouble
accessing your account, please let us know at support@paymatrix.in

PAYMENT RELATED QUERIES

Does Paymatrix charge any Convenience fee to the
users?
We currently charge Flat 1% on every transaction for Credit cards, Debit Cards and Net
Banking. There is no other hidden extra charges apart from the convenience fee charged
by PayMatrix.

What kind of Credit/Debit Cards do you accept?

We accept Visa Credit, Visa Debit, MasterCard Credit, MasterCard Debit, American
Express, Maestro etc.

How long does it take for my landlord to receive my rent

payment?
Your Rent will be credited to your landlord in 2-3 business working days of transaction
made by you.

My Landlord doesnt use PayMatrix. Can I still pay with

PayMatrix?
Absolutely. PayMatrix does not require your landlord to be signed up to use our platform.
We send your landlord email notification once the payment gets credited in their bank
account.

Does it makes sense to pay rent with my credit card?

The answer is it depends on your situation. If youre using your credit card because you
need to pay your monthly rent on time, improve your credit history or have a card that

gives you cash back or reward points, it probably makes sense to pay your rent using a
credit card.

Why does PayMatrix charge me a fee to pay my rent

with Credit card?
We really wish we didn't have to charge you but we do in order to cover the fees that are
incurred to process your payment. But hey, you can rest assured your rent is always paid
on time (in case you're running short this month, just use your credit card), build a
payment history that will help you get a new place in the future and earn those credit
card points even faster.

Can I use two different cards to make my rent payment

on PayMatrix?
Currently, you can only use one card to pay your rent. We don't have the facility to split
payments, yet. You can always change the card you want to use every month in case you
want to use a debit card this month and a credit card next month.

Do I get reward points for paying with my Credit Card on

PayMatrix?
This depends on the type of rewards program offered by your credit card (travel points,
rebate rewards etc.). A PayMatrix transaction (i.e. paying rent) is like any other credit
card transaction, so you will continue to earn credit card rewards as usual. Further, you
can avail timely offers from PayMatrix.

TAX CONCERNS
What is HRA and what are its tax implications
Salaried employees usually receive HRA (House Rent Allowance) from their employers to
meet his/her stay expenses. The Income Tax Act allows for deduction in respect of the
HRA paid to employees and the exemptions are covered under Section 10(13A) of the
Income Tax Act and Rule 2A of the Income Tax Rules. However, it is to be noted HRA is an
allowance and is subject to income tax with exemptions.

What are the tax deductions associated with HRA

allowances?
Foremost, tax deductions are only applicable to an individual if the rented premises are
not owned by him/her. An assessee can claim the minimum of the following three options
for the entitlement of tax deduction:

Actual house rent allowance received from your employer

Actual house rent paid by you minus 10% of your basic salary
50% of your basic salary if you live in a metro (Mumbai, Calcutta, Delhi and
Chennai only) or 40% of your basic salary if you live in a non-metro

How does an employee claim tax deduction on HRA

allowance?
Employees are usually required to furnish rent receipts/proof of rent payment to the
concerned employers in order to claim tax exemption on HRA.
These receipts usually are to be furnished to the employer at the end of the financial
year with a declaration submitted during the financial year commencement itself.

What details does the rent receipts contain?

The rent receipt acts as a proof of transaction or proof of payment by the tenant to the
landlord. The rent receipts clearly contain the details of the rented residence address,
name of the owner, period of rent etc.
The rent receipts should also contain the PAN details of the landlord in case the total rent
payable in a financial year exceeds Rs.100,000.

Is landlords PAN number necessary to be submitted by

all tax payers?
IT rules doesnt mandate the tenant to provide the PAN details of the landlord as long as
the rent payment stands below Rs. 1,00,000 per annum or Rs. 8,333 per month.

Is it necessary to submit the landlord's PAN number in

the above case, even if we do online transfer of rent
amount or by cheque?
Yes, you need to submit the PAN details of the landlord mandatorily whatever the mode
of payment may be.

What if, my landlord does not have PAN?

In case the landlord does not have PAN, the tenant should submit a declaration stating
the same along with the landlords details to the employer.

Who will be exempted from submitting rent receipts to

the employer?
All the tenants who receive HRA up to Rs. 3,000 per month are not required to submit
receipts for proof of rent paid. It may not benefit huge number of tax payers, though.
This concession is only for the purpose of TDS (Tax Deduction at Source), and, in the
regular assessment of the employee to ensure that actual expenditure on payment of
rent is incurred.

REFERRALS AND CREDITS

About the PayMatrix referral program
Inviting friends is made easy with PayMatrix Referral Program!

How to refer my friends and family?

Referring friends and family is really simple. You can either send your invite link or simply
ask your friends to quote your unique referral code when they make transaction.
You can send your referral link by email or post it on Facebook and Twitter easily via our
website itself. Please visit the Refer and Earn page for more details

How does PayMatrix referral credits or rewards work

If you've been invited by another PayMatrix user to use our platform, you'll receive
PayMatrix Referral credits for your first transaction. This will add credits which can be
redeemable on further transactions. You can see this indicated as a Referral Credits on
your REFER & EARN page or on the top menu once you log in.

Where do I see my referral credits?

Click on top left navigation bar. Then select Refer& Earn. At the bottom, you will be able
to see your referral earnings.

PayMatrix Referral Program Terms

We reserve the right to remove access to the referral program or to refuse a reward if we
suspect cheating or any activity we determine as abusive (for example,
by inviting yourself, fictitious people, or already existing users) or damaging of the
PayMatrix brand (for example, in connection with sexually explicit, discriminatory or
illegal
content).
We reserve the right to modify the referral offer at any time. By continuing to invite
friends after an update to the terms, you are indicating that you are accepting them.
Terms & Conditions
T&C
For you to receive a referral credits for inviting a new Paymatrix.in member,
1. You must have a valid user account on Paymatrix.in website
2. The friend you refer must click on your invite link and successfully complete the
Paymatrix.in signup process and make transaction using your personal invite in
the payment page on Paymatrix.in website.
3. You can find your invite code in the Paymatrix dashboard by clicking refer& earn
tab in the main menu.
4. The referred customer who registered the new account must be new (and not
an existing or returning) Paymatrix.in user. We will determine in our sole
discretion whether the user is new to Paymatrix.in.

For more detailed terms and conditions, please see here (give hyper link to T&C of
PayMatrix)

TRANSACTION RELATED

OFFERS
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GENERAL TECHNICAL QUESTIONS

What browsers do you support?
General Technical Suggestions