7/13/2016

Whenrunningabackupofallclientsusingaparticularmediaserver,allbackupsfailwithExitStatus42,networkreadfailed.

Whenrunningabackupofallclientsusingaparticularmedia
server,allbackupsfailwithExitStatus42,networkread
failed.
Article:000028515
Publish:September14,2015
ArticleURL:http://www.veritas.com/docs/000028515
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Problem
ErrorMessage
<16>logERROR:cannotlogmessagetoerrordatabase,error=networkreadfailed
<16>get_image_info:db_getIMAGE()failed:networkreadfailed(42)
<2>send_brm_msg:ERROR42
<2>bptm:EXITINGwithstatus42<

Solution
Overview:
Allclientbackupsusingaparticularmediaserverfail,andexitwithaNetBackupStatusCode42,networkread
failed.
Troubleshooting:
Enablethebptmlogfileonthemediaserverbycreatingthefolder/usr/openv/netbackup/logs/bptmonUNIX
mediaserversand<install_path>\VERITAS\NetBackup\logs\bptmonWindowsmediaservers.
Logfiles:
Thebptmlogfilewillshowthefollowingerrormessage:
<2>logconnections:BPDBMCONNECTFROM10.30.20.45.1408TO10.10.20.45.13721
<2>get_string:read0of8bytesfromsocket
<2>get_string:(8)networkread()error:Anexistingconnectionwasforciblyclosedby
theremotehost.
<2>db_getdata:get_string()failed:Anexistingconnectionwasforciblyclosedbythe
remotehost.(10054)networkreaderror(3)
<2>db_startrequest:protocolerror1
<2>db_begin:db_startrequest()failed:networkreadfailed
<2>get_long:(1)cannotread(byte1)fromnetwork:Anexistingconnectionwasforcibly
closedbytheremotehost.
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7/13/2016

Whenrunningabackupofallclientsusingaparticularmediaserver,allbackupsfailwithExitStatus42,networkreadfailed.

<2>db_getdata:get_string()failed:Anexistingconnectionwasforciblyclosedbythe
remotehost.(10054)networkreaderror(3)
<2>db_end:noDONEfromdb_getreply():networkreadfailed
<2>db_ERROR:db_begin()failed:networkreadfailed
<16>logERROR:cannotlogmessagetoerrordatabase,error=networkreadfailed
<16>get_image_info:db_getIMAGE()failed:networkreadfailed(42)
<2>send_brm_msg:ERROR42
<2>bptm:EXITINGwithstatus42<
Resolution:
Whenthemediaserveristryingtoconnecttothemasterserver,theconnectionisbeingrejectedbythemaster
becausethemediaserverisnotonthemasterserver'slistofmediaservers.Itisalsopossiblethatthemedia
serverdoesnothaveanentryofitselfintheserverlistonthemediaserver.
Toresolvethiserror,addthemediaservertothemasterserver'smediaserverlist.Checkthemediaserverand
verifythemediaservernameisthereonit'sownserverlist.
UNIXmasterserver:
Addthefollowingentryto/usr/openv/netbackup/bp.conf.
SERVER=<MediaServerName>
WhennobackupsorrestoreoperationsarerunningstopandrestarttheNetBackupdaemonsforthechanges
totakeeffect.
Windowsmasterserver:
FromtheAdminConsole|HostProperties|MasterServer,proceedtotheServertabandaddthemedia
servertotheserverlist.
WhennobackupsorrestoreoperationsarerunningstopandrestarttheNetBackupServicesforthechangesto
takeeffect.
OR
Addthemediaservertothefollowingregistrykey:
HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\NetBackup\CurrentVersion\Config
Name:SERVER
Type:REG_MULTI_SZ
Data:<MediaServerName>
Warning:IncorrectuseoftheWindowsregistryeditormaypreventtheoperatingsystemfromfunctioning
properly.GreatcareshouldbetakenwhenmakingchangestoaWindowsregistry.Registrymodifications
shouldonlybecarriedoutbypersonsexperiencedintheuseoftheregistryeditorapplication.Itis
recommendedthatacompletebackupoftheregistryandworkstationbemadepriortomakinganyregistry
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Whenrunningabackupofallclientsusingaparticularmediaserver,allbackupsfailwithExitStatus42,networkreadfailed.

changes.
WhennobackupsorrestoreoperationsarerunningstopandrestarttheNetBackupServicesforthechangesto
takeeffect.

TermsofuseforthisinformationarefoundinLegalNotices.

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