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TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

National Assessment
for

COMPUTER SYSTEMS
SERVICING NC II

RATING SHEET

TESDA-SOP-QSO-13-F09

Reference No.
RATING SHEET FOR DEMONSTRATION/ WITH ORAL QUESTIONING
Assessors name:
Qualification Title
COMPUTER SYSTEMS SERVICING NC II
COC 1 Title
INSTALL AND CONFIGURE COMPUTER SYSTEMS
Date of assessment:
Time of assessment:
Instruction for demonstration : see attached instructions to the candidate
Materials and equipment : see attached list of supplies and
materials
Check () to show if
During the demonstration of skills, the candidate :
evidence is
demonstrated

Assembled computer hardware*


- Planned and prepared the list of necessary
materials, tools and equipment based on system
requirements
- Obtained the necessary materials, tools,
equipment and testing devices to complete the
work*
- Assembled the following computer hardware
according to established OH & S policies and
procedures and system requirements:
- Motherboard and its components
- Hard drives and its accessories
- Power supply
- Peripherals such as keyboard, mouse, cables
- Configured the Basic-input-output system (BIOS)
based on system requirements
Prepared installers
- Created portable bootable devices according to
software manufacturers instruction
- Prepared customized installers according to
software utilization guide and end-user agreement
- Installed portable applications according to
software user guide and software license
Installed operating systems and drivers for peripherals
and devices*
- Installed operating system according to established
installation procedure and end-user requirements
- Installed and configured drivers of peripherals and
devices according to manufacturers instructions
and OS installation procedures
- Accessed and installed OS and drivers updates
patches based on manufacturers
recommendations and requirements
- Checked the quality of work according to
established procedures
ELCCSS 213-0614
Computer Systems Servicing NC II

Yes

No

N/A

Installed application software*


- Installed application software based on installation
guides, end-user agreement and license
agreement
- Carried out variation in application software
installation according to manufacturers
recommendations and requirements
- Accessed and install software updates based on
manufacturers recommendations and
requirements
Conducted testing and documentation
- Tested devices/systems/ installation to determine
whether they conform to the requirements
- Conducted stress test
- Followed 5S and 3Rs according to environmental
policies
- Completed and forwarded the documentation to
appropriate personnel and/or authority in
accordance with requirements

ELCCSS 213-0614
Computer Systems Servicing NC II

RATING SHEET FOR OBSERVATION/DEMONSTRATION WITH ORAL


QUESTIONING
Questions to probe the candidates underpinning knowledge

The candidate should answer the following questions :

Satisfactory
response
Yes

No

1. You want to set up a dual-boot scenario between Windows 7


and Windows Server 2008. How would you do this?
2. What do you call the computer software which you configure
before installing the OS?
3. How many RID (Relative Identification) Master in one
domain?
4. What would you advise a client who wants to improve the
computers built-in video card?
5. What may be the problem and what should be done if the
display does not match what you expect to view on the
monitor?
6. What type of screw driver will you use for small screws usually
found in Compaq and Apple computers?
7. How will you check and what instrument will you use to
determine whether the power supply is providing enough
voltage output or not?
8. What will you do if a customer wants to install an operating
system in his PC but does not have an optical drive?
9. What may be the problem if a computer does not recognize a
bootable flash drive? What would you do to resolve this?
10. After testing the assembled product, you have noticed that
the product is not working, what are the possible causes?
11. What will you do if after installing both the IDE hard drive and
optical drive you have noticed that only one drive is working?
12. If after assembling a brand new computer the monitor does
not display any image or character, what may be the possible
causes?
13. Enumerate possible causes when the computer does not
produce any sound from the speaker.
14. Where should you keep peripheral cards or computer memory
cards?
15. What should you do after installing peripheral devices such as
a sound card?
16. What should you configure in the BIOS when you are going to
install an operating system using an optical media?
17. Prior to assembling a computer, what should you wear to
protect computer parts from ESD?
18. What should you do if suddenly there is a lightning storm that
occurs while assembling a computer?
19. What should you do if accidentally, water spilled on the
computer which you are currently using?
The candidates underpinning knowledge was:
ELCCSS 213-0614
Computer Systems Servicing NC II

Satisfactory

Not Satisfactory

Not Satisfactory

Feedback to candidate:
The candidates overall performance was:
Satisfactory
Candidates Name & Signature:

Date:

Assessors Signature:

Date:

ELCCSS 213-0614
Computer Systems Servicing NC II

TESDA-SOP-QSO-13-F09

Reference No.
RATING SHEET FOR DEMONSTRATION/ WITH ORAL QUESTIONING
Candidates name
Assessors name
Qualification Title
COMPUTER SYSTEMS SERVICING NC II
COC 2 Title
SET UP COMPUTER NETWORKS
Date of assessment
Time of assessment
Instruction for demonstration : see attached instructions to the candidate
Materials and equipment : see attached list of supplies
and materials
Check () to show if
During the demonstration of skills, the candidate :
evidence is demonstrated
Yes
No
N/A
Determined and planned cable routes* according to
network design
Identified and obtained network materials necessary
to complete work according to established
procedures and check against system
requirements*
Obtained tools, equipment and testing devices
needed to carry out the installation work in
accordance with established procedures and check
for correct operation and safety*
Used appropriate personal protective equipment
and follow OH & S policies and procedures
Performed copper cable splicing in accordance with
the standards such as the 568A and 568B color
coding cabling standards*
Installed network cables and cable raceway in
accordance with established procedures and
installation requirements*
- slotted PVC
- metallic raceway
- flexible conduit
Performed and check installation work to ensure
compliance with requirements*
Followed 5S and 3Rs according to environmental
policies
Checked network connectivity of each terminal in
accordance with network design*
Diagnosed and remedy network fault or problem in
line with the standard operating procedures
Configured network interface card (NIC) settings in
accordance with network design*
- IP address of all devices are configured
Carried out communication checking between
terminals in accordance with OS network
configuration guides*
- File sharing
ELCCSS 213-0614
Computer Systems Servicing NC II

- Access network resources


Responded to unplanned events or conditions in
accordance with established procedures*
- Diagnosing problems by retracing steps or
localizing the trouble area

Set router/Wi-Fi/ wireless access point/repeater


configuration*
- Router is set or configured

Configured client device systems settings in


accordance with manufacturers instructions, enduser preference and network design*
- Configured Client computer wi-fi access
- Configured local area network (LAN) port*
- Configured wide area network (WAN) port*
- Configured wireless settings*
- Configured security/firewall/advance settings*
Conducted final inspection to ensure that the
configuration conforms with the manufacturers
instructions/manual*
Checked computer networks to ensure safe
operation*
Prepared/completed reports according to
company requirements*

ELCCSS 213-0614
Computer Systems Servicing NC II

RATING SHEET FOR OBSERVATION/DEMONSTRATION WITH ORAL QUESTIONING


Questions to probe the candidates underpinning knowledge

The candidate should answer the following questions :

Satisfactory
response
Yes
No

1. What do you call a bootable disk that contains a full


Usable OS?
2. What term is used to define one or more IP subnets that
are connected by the fast links?
3. When modifying the scheme, Microsoft recommends
adding administrator to what group only for the duration of
the task?
4. What kind of cable are you going to use if you want to
network two computer units only?
5. Based on rules, what type of network would you suggest to
your client who wants to network more than 100
computers?
6. What type of network would you recommend if your client
has only few computer units?
7. What if the computer you have to network is more than 100,
and you noticed that the network is slowing down, what are
you going to do? Give at least one recommendation?
8. What would you do if the devices that you are going to
network are far from each other?
9. What would you do if you suspect that the cause of the
trouble in the network is the cable?
10. After checking the cable with LAN tester and the tester
indicates that the output of the two ends swapped: pin one
goes to pin three from the other end, and pin two goes to
pin six on the other end, what does it signify? Is it good or
bad?
11. After replacing a good cable, still the computers cannot
connect to each other, what are some possible causes of
having no connection if the network is using static IP
addresses?
12. After configuring the network interface card, how will you
going to test the connectivity of your network?
13. What type of cable are you going to use to connect two
computers?
14. What is the common type of cabling standards used for
straight thru cable?
15. In order for computers to network, what are the things you
are going to set or configure?
The candidates underpinning knowledge was:
Satisfactory

ELCCSS 213-0614
Computer Systems Servicing NC II

Not Satisfactory

Feedback to candidate:

The candidates overall performance was:


Satisfactory

Not Satisfactory

Candidates Name & signature:

Date:

Assessors signature:

Date:

ELCCSS 213-0614
Computer Systems Servicing NC II

TESDA-SOP-QSO-13-F09

Reference No.
RATING SHEET FOR DEMONSTRATION/ WITH ORAL QUESTIONING
Candidates name
Assessors name
Qualification Title
COMPUTER SYSTEMS SERVICING NC II
COC 3 Title
SET UP COMPUTER SERVERS
Date of assessment
Time of assessment
Instruction for demonstration : see attached instructions to the candidate
Materials and equipment : see attached list of supplies
and materials
Check () to show if
During the demonstration of skills, the candidate :
evidence is demonstrated
Yes
No
N/A
Created user folder in accordance with network
operating system features*
Configured user access level based on NOS
features and established network access policies
and end-user requirements*
Performed security check in accordance with
established network access policies/end-user
requirements*
Checked normal functions of server in accordance
with manufacturers instructions*
Installed/updated required modules/add-ons
based on NOS installation procedures*
Confirmed network services to be configured
based on user/system requirements*
Checked operation of network services based on
user/system requirements*
Responded to unplanned events or conditions in
accordance with established procedure*
Performed testing, documentation and predeployment procedures*
Conducted pre-deployment procedures based on
enterprise policies and procedures*
Conducted operation and security check based on
end-user requirements*
Prepared and completed reports according to
enterprise policies and requirements*

ELCCSS 213-0614
Computer Systems Servicing NC II

RATING SHEET FOR OBSERVATION/DEMONSTRATION WITH ORAL QUESTIONING


Questions to probe the candidates underpinning knowledge

The candidate should answer the following questions :

Satisfactory
response
Yes

No

1. What should you do if you want to transfer file/files into


another computer? How do you share a folder named
TESDA in DRIVE C?
2. Name the two (2) kinds of Linux boot loader.
3. What is the term used for software which is not part of the
OS?
4. What do you call a bootable disk that contains a full
usable OS?
5. Why there are different executable programs running in
Task Manager when you start a RemoteApp from a full
desktop?
6. Do you still need to lock down the server when you use
RemoteApp programs?
7. Can you configure a server to permit users only to
connect via RemoteApp and block users from connecting
to the desktop?
8. What contains the rules and definitions that are used for
creating and modifying object classes and attributes
within the Active Directory?
9. What allows businesses to define, manage, access and
secure network resources including files, printer, people
and applications?
10. What Windows Server 2008 feature is a special
installation option that creates a minimal environment for
running only specific service or roles?
11. What is the minimum amount of storage space required
for the Active Directory installation files?
12. You set up a network where each computer acts as a
client and server and in which each user shares others
resources, including printers. What do you call this setup?
13. What special identity group contains all authenticated
users and domain guest?
14. What account name refers to each users login name?
15. What do you call the group that you cannot manually
modify or view its membership?
16. What can be used to add, delete, or modify objects in
Active Directory, in addition to modifying the schema, if
necessary?
17. What may be the problem if the shared folder could not
be accessed? What will you do to resolve the problem?
18. Aside from installing anti-virus software, how can you
protect your server from viruses?
ELCCSS 213-0614
Computer Systems Servicing NC II

10

19. If one of the users forgot his/her password, how are you
going to change the password? Enumerate the steps in
resetting a password using GUI.
20. What are you going to do to access a server located far
from the client computer which you are troubleshooting?
21. What may be the reason why you cannot access and
connect to other computers remotely? How would you
resolve the problem?
22. After installing an anti-virus to your network, you cannot
connect to other computers, what could be the possible
cause of it?
23. After logging, you noticed that you cannot change the IP
address of other users, what could be the possible
cause?
24. What policies are you going to suggest to secure your
server?
25. What would you suggest in order to come up with a
strong admin password?
26. As an Administrator and security precaution, what type of
account will you use in performing ordinary tasks?
The candidates underpinning knowledge was:

Not Satisfactory

The candidates overall performance was:


Satisfactory

Not Satisfactory

Satisfactory

Feedback to candidate:

Candidates Name and Signature:

Date:

Assessors Signature:

Date:

ELCCSS 213-0614
Computer Systems Servicing NC II

11

TESDA-SOP-QSO-13-F09

Reference No.
RATING SHEET FOR DEMONSTRATION/ WITH ORAL QUESTIONING
Candidates name
Assessors name
Qualification Title
COMPUTER SYSTEMS SERVICING NC II
MAINTAIN AND REPAIR COMPUTER SYSTEMS
COC 4 Title
AND NETWORKS
Date of assessment
Time of assessment
Instruction for demonstration : see attached instructions to the candidate
Materials and equipment : see attached list of supplies
and materials
Check () to show if evidence
During the demonstration of skills, the candidate :
is demonstrated
Yes

Planned and prepared maintenance and/or


diagnosis of faults in line with job requirements
Obtained and checked tools, equipment and
testing devices for correct operation and safety
Hardware tools
Software tools
Obtained and checked materials necessary to
complete the work in accordance with established
procedures and check against job requirements
Followed OHS policies and procedures
Checked computer systems and networks for
maintenance against job/service order instructions
and specifications
Used appropriate personal protective equipment
in line with standard procedures
Checked normal function of computer systems
and networks based on manufacturers
instructions
Performed scheduled/periodic maintenance in
accordance with manufacturers requirements
Planned and prepare maintenance and/or
diagnosis of faults in line with job requirements
Obtained and checked tools, equipment and
testing devices for correct operation and safety
- Hardware tools
- Software tools
Obtained and checked materials necessary to
complete the work in accordance with established
procedures and check against job requirements
Followed OHS policies and procedures
Checked computer systems and networks for
maintenance against job/service order instructions
and specifications

ELCCSS 213-0614
Computer Systems Servicing NC II

No

N/A

12

Used appropriate personal protective equipment


in line with standard procedures
Checked normal function of computer systems
and networks based on manufacturers
instructions
Performed scheduled/periodic maintenance in
accordance with manufacturers requirements
Planned and prepared maintenance and/or
diagnosis of faults in line with job requirements
Obtained and checked tools, equipment and
testing devices for correct operation and safety
- Hardware tools
- Software tools
Obtained and checked materials necessary to
complete the work in accordance with established
procedures and check against job requirements

ELCCSS 213-0614
Computer Systems Servicing NC II

13

RATING SHEET FOR OBSERVATION/DEMONSTRATION WITH ORAL QUESTIONING


Questions to probe the candidates underpinning knowledge
Satisfactory
response
Yes
No

The candidate should answer the following questions :


1. What may be the causes why the computer displays a black
screen and produces no beeps when power is turned on? What
should you do to correct the situation?
2. If RAM is not the cause, what may be another cause and what
should you do to solve the problem?
3. If one of the users forgot his/her password, how are you going to
change the password? Enumerate the steps in resetting a
password using GUI.
4. How would you avoid overheating of devices such as CPU, or
any other devices that produces more heat?
5. The computer power supply fan is creating noise. If after
inspection you found out that it is rotating slowly, what would you
do?
6. After transferring the computer unit, the monitor has no more
display but the power indicator is on. What are the steps that you
must do? Name two causes of the problem.
7. How would you avoid power supply overloading?
8. How would you avoid overheating of devices such as CPU, or
any other devices that produces more heat?
9. What are the possible causes if the printer is not responding?
10. What are the possible causes if the computer system does not
boot?
11. What do you call a pool of open source applications?
12. In the absence of an internal/external optical drive, what option
can you use to install an OS?
13. What command line tool is used for monitoring Active Directory
and provides functionality such as performing connectivity and
replication tests?
14. What defines a chain of site links by which domain controller from
different sites can communicate?
The candidates underpinning knowledge was:

Satisfactory

Not Satisfactory

Not Satisfactory

Feedback to candidate:
The candidates overall performance was:

Satisfactory

Candidates Name and Signature:

Date:

Assessors Signature:

Date:

ELCCSS 213-0614
Computer Systems Servicing NC II

14