PROPOSED

10/18/02

2:20PM

JobProfileDescription
JobTitle:KnowledgeManagementOfficerGrade:F
1.

OrganizationalLocations:TheKnowledgeManagementOfficerjobsarelocated

throughouttheBank,particularlywithNetworkVPUs,RegionalVPs,DEC,OpEval,andIFC
TechDepartment.

2.

GeneralDescription:TheKnowledgeManagementOfficerhasresponsibilityfor

effectiveimplementationofprogramsandactivitiesthatarepartoftheUnitsKMstrategy.The
KnowledgeManagementOfficerdevelopsandsupportscommunitiesofpracticeandnetworks
withpeers.TheKnowledgeManagementOfficerassessesknowledgemanagementneeds,
developsstrategiestomeetthoseneeds,identifiesandobtainsrequiredresourcesandensures
accessbythestaffandmanagementofthe(Sector/Unit)andinternalandexternalclients.The
KnowledgeManagementOfficerkeepsinformedaboutknowledgemanagementpractices
throughouttheWorldBankGroupandmanagesoutreachprogramstoinformUnitstaffand
externalclientsofKMresourcesandsystems.TheKnowledgeManagementOfficermaydirect
staffandoverseeconsultantsinexecutingspecifictasksinhis/herareasofresponsibility.

3.

JobPurpose(summaryofmajorjobaccountabilitiesatthefullworkinglevel)
SummaryofMajorJobAccountabilities

PromotesadoptionanduseofknowledgemanagementintheUnitthroughthedevelopment
andsupportofcommunitiesofpractice,includingconsultingandtraining/capacitybuilding

EnsureseffectivenessofKMprogramsandactivitiesbyanalyzingKMactivities,monitoring
theiruse,andmeasuringtheirimpact

TestsKMproductsandservicesforeffectiveness,qualityandresponsiveness
Servesaskeycontactfordatarequestsbyrespondingtoqueriesandbyassistingclientsin
accessingKMtoolsandresources

Utilizesknowledgebases,networks,communitiesofpracticeandothersourcestosynthesize
responsestoqueries

ConductsoutreachprogramsandoverseestrainingforstaffandclientsinuseofKMproducts
Providesoralandwrittenresponsesandbriefingsforqueriesbystaffandmanagersandby
externalclients

ContributestoKMresourcesbypreparingbestpracticesandcapturingKMpracticesthrough
writtenstoriesandvideodebriefings
Workimpliesfrequentinteractionwiththefollowing:

Functional/substantivestaffandmanagerswithintheSector/Unit
ExternalclientsoftheSector/unit

GF - Knowledge Management Officer

PROPOSED

10/18/02

2:20PM

KMstaffandmanagersinotherWorldBankGroupunits,includingLibrarystaff
InformationmanagementandinformationtechnologystaffthroughouttheWorldBank
Group

4.

EssentialSpecializedSkills/Competencies
Basic*
Skills

Fully
Proficient
or
Specialist*

Highlydevelopedconceptual,analytical,andinnovative
problemsolvingability;demonstratedabilitytohandle
complexknowledgemanagementissues

Extensivepracticalexperienceinapplyinginformation
technologytotheimplementationofknowledgemanagement
andknowledgesharingstrategies

Provenabilitytoassessclientgroupsinformationneedsand
beinnovativeinthedesignanddeliveryofappropriate
targetedsolutionswithinthesector/unit

Knowledgeandunderstandingoftherelationshipsbetween
theUnit,otherBankunitsandexternalclients

Comprehensiveworkingknowledgeandunderstandingofthe
BankGroupsandUnitsKMsystems,policies,procedures
andpractices

Provenabilitytobuildandmaintaincloseandconstructive
workingrelationshipswithpeers,managementandstaffin
definingandfulfillingknowledgeneeds

Demonstratedleadershipeffectivenessandsupervisoryability

Expert
*

DemonstratedinterestinandunderstandingoftheBank
Groupsworkandobjectives

GeneralCompetencies
Understandingoftheprinciplesforcreatingandmaintainingcommunitiesofpractice
Understandingofconcepts,toolsandfeaturesofhelpdeskoperationsandofknowledge
disseminationviawebbasedandprintpublishing
Provenabilitytowriteconcisereportsanddelivereffectiveoralpresentations
Demonstratedinterpersonalskills,includingtheabilitytocollaborateeffectivelyinnetworksand
communitiesofpracticeandwithseniorstaffandmanagersintheunitandelsewhereintheBank
Group

GF - Knowledge Management Officer

PROPOSED

10/18/02

2:20PM

*SeeGlossaryfordefinitions

5.

Scope

Supervises/MentorsStaff*:Typicallyaround1to5staff,gradesCthroughEand/or
consultants
Coordinates/Leads*(Tasks,Missions,Projects,Programs):Frequentlymoderatetocomplex
projects
BudgetAuthority:N/A
OtherFinancialImpact(Direct/Indirect):N/A
OtherNonFinancialDimensions:N/A
*SeeGlossaryfordefinitions

6.

HS

MinimumEducation/Experience**
MinimumEducation:
AA

BA/BS

MinimumYearsofDirect
RelevantExperience
MA/MS
X

Doctorate

AMastersDegreepreferablyinKnowledgeManagementwithexperienceinrelevantsector
andProfessionalCertificationinKnowledgeManagement
**Minimumrequirementsatrecruitment/selection

GF - Knowledge Management Officer