AMIT KUMAR

House no-830, Sector -29,

Faridabad, Haryana-121008
Career Objective:To Work in a Competitive Dynamic and Global Environment, Which Provide Scope for
Challenging and opportunities.
Professional Synopsis:

Over 2 years of experience working on multiple projects spanning Computer

Networking and System Administration.
Installation and configuring of Active directory and policies.
Creating and managing user account with required permission.
User creation, group creation, object movement, printer shared and folder
shared.
Attended senior management & critical users call.
Installation and configuration of various hardware and software.
Knowledge of Data recovery and Backups.
Installing, configuration, administration and troubleshooting of Operating
system.
Managing Whole network with switch and hub.
Service delivery and reporting.
Quality and process adherence.
Operation support
Knowledge of Linux(Ubuntu, Red Hat Enterprises Linux, fedora)
Maintaining SLA with customer.
Knowledge on Information Technology Infrastructure Library (ITIL) model.

Work Experience:Company: - Amdocs Development Center India Ltd. (on payroll of

Manpower Group)
Designation: Technical Support Engineer
Duration: - July 2014 Present
Job profile

Worked on enhancement of the computer efficiency by upgrading hardwares

and software utilization.
Resolving Issues escalated from first level.
Conducting VC and troubleshooting.
Providing support to Virtual Machines( Windows and Linux OS)
Installation and configuration of various hardware and software.

Logging calls with Acer, Dell, IBM and HP for laptop/ Desktop faulty parts
replacement and following up with concern team till closure.
Leading various projects such as hardware Upgradation without making
impact on business.
Awarded for completing project with better dedication and hardwork.
Creating daily, weekly and monthly call reports and also the challenges
reports faced by engineer and team.
Configuring IP Phones.

Project Handled:1.
2.
3.
4.

Upgradation of System across Amdocs

Migration from XP to Windows 7
End of life system Upgradation.
Upgradation and Migration of machines from Celcite (acquired
company by Amdocs) to Amdocs standard machines.
5. XP-VDI (virtual machines) Upgradation to Windows 7.
Responsibility: - Providing complete support during software installation and
post Upgradation. Involved in providing support end to end during Upgradation.
Involved in creating, removing virtual machines and increasing RAM and HDD of
virtual machines during Upgradation of XP-VDI. Also involved in software
compatibility check during XP-VDI upgrade.
Company Profile: - Wipro InfoTech Ltd.
Designation: - Desktop Engineer
Duration: - May 2013- July 2014
Job profile: Managing AD user account and resolve daily basis problem on domain.
Managing print server and troubleshoot printer related issue.
Virus activity monitoring & Management: Daily monitoring the antivirus
console for security Risk & threats identified in console & physically remove
them from system.
Handling the LAN containing 1800 PCs with Windows 7 operating system.
Resolve mailing issue in Microsoft outlook and Blackberry, handling VIP user
at different location across world.
Logging calls with Acer, Dell, IBM and HP for laptop/ Desktop faulty parts
replacement and following up with concern team till closure.
Wipro and client VPN software installation and troubleshooting.
Conducting VC in company premises.
Handling escalated call from L1 engineer.
Monitoring the threshold incident (The time between response & resolution
taken by IMG engineer), Repeat incident Reopen incident &root cause
analysis (for issue with impact).
Coordination with Vendor team (IAS) the faulty Desktop /laptop replacement.
Managing a team of 14 resident engineers.

Assigning support calls to the engineer as per the requirement of the call
looking at the skill matrix of the engineer to close the call and in turn bring
down the downtime of the management.
Remotely diagnosing the system through SCCM remote desktop controller
Microsoft tool.
Excellent knowledge of electronics component and devices.

Educational History:2008 2012 Bachelor of technology in Electronics and Communication engineering

from Hindustan institute of technology Affiliated to Uttar Pradesh technical
University (75.34% Honors)
12th Std from Lawrence School, CBSE with 70% in 2008
10th Std from St. Marys School, ICSE with 61% in 2006
Internship

Company Name:
Rockwell Automation System and Solution.(at
Sahibabad)
Duration:
1st July to 1st August, 2011

Certificate

C Programming Language Certification from UPTRON Powertronics

limited, Lucknow.
Embedded Linux Certification from Miracle Technologies Pvt. Ltd.

Awards and Achievements

Received Star performer award in March, 2014. From Wipro InfoTech.

Completed B.Tech degree with Honors.
Participated in ROBOOPUS 2011, Robotics championship by IT-BHU,
Varanasi.
Participated in Embedded System Workshop in Annual fest CHORUS held at
Sharda University, Greater Noida.
Captain of wining cricket team at School Level.
Among Top five student of Class during engineering.

Declaration
Hereby I assure you that all the above details furnished by me are true to the best
of my knowledge.
DATE:
(AMIT KUMAR)
PLACE: