Timestamp

3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016
3/25/2016

Name

13:26:36
13:37:17 Chaitanya
13:44:04 Garima
13:45:02 Shubhi
13:45:44 Ashutosh urmaliya
13:46:22 AMAR NATH JHA
13:47:17 Abhishek
13:48:17 Deb
13:48:33 Poorti
13:49:44 Diksha harshe
13:51:00 Chandan
13:53:58 Swati
13:55:39 Sonam
13:56:14 Sampada Rajapurkar
13:57:06 Kratika Arora
13:58:11 Rohan Garg
13:58:28 HIMESH VERMA
13:58:47 Sandeep
14:00:09 Deepak
14:01:33 FLASH
14:02:32 Disha singh
14:05:21 Nabeel Hobaira
14:07:01 Deepam
14:16:20 Arpit goel
14:17:03 Akash
14:17:13 Jigyasa sabharwal
14:19:36 Fahad Iqbal
14:22:09 Suhas Rajapurkar
14:23:15 M G Harshe
14:24:13 Renuka Harshe
14:25:28 Anjali Rajapurkar
14:28:55 Sameeksha Gokhale
14:29:07 Vimarsh
14:30:23 Anita
14:31:16 Sameer Gokhale
14:33:38 Priyanka
14:41:10 konika dua
14:44:03 deepak
14:45:42 Piyush
15:16:25

Gender

Age

Male
Female
Female
Male
Male
Male
Male
Female
Female
Male
Female
Female
Female
Female
Male
Male
Male
Male
Male
Female
Male
Male
Male
Male
Female
Male
Male
Male
Female
Female
Female
Male
Female
Male
Female
Female
Male
Male
Male

18-25 years

18-25 years
18-25 years
18-25 years
18-25 years
18-25 years
18-25 years
25-40 years
18-25 years
40-60 years
25-40 years
60- above
18-25 years
18-25 years
25-40 years
40-60 years
18-25 years
18-25 years
18-25 years
18-25 years
18-25 years
18-25 years
18-25 years
18-25 years
25-40 years
40-60 years
40-60 years
60- above
25-40 years
18-25 years
25-40 years
25-40 years
18-25 years
18-25 years
18-25 years
18-25 years
18-25 years

3/25/2016 15:57:52 Saket

3/25/2016 16:22:18
3/25/2016 16:32:30 Arun
3/25/2016 18:14:26 Kavya
3/25/2016 18:39:12 mayanka atulya
3/25/2016 19:13:08 Smita Singh
3/25/2016 19:13:21 Smita Singh
3/25/2016 19:13:23 Smita Singh
3/25/2016 22:05:13 Sathya
3/25/2016 22:20:30
3/25/2016 23:03:08 Akriti
3/25/2016 23:08:41 kriti sinha
3/26/2016 1:52:27 sourabh
3/26/2016 3:13:32
3/26/2016 3:55:09 Bhumi
3/26/2016 9:03:55 Neha Agarwal
3/26/2016 19:40:31 Deepak Kumar
4/3/2016 23:09:48 HRITHIK

Male
Female
Male
Female
Male
Female
Female
Female
Female
Female
Female
Female
Male
Male
Female
Female
Male
Male

25-40
25-40
18-25
18-25
18-25
18-25
18-25
18-25
18-25
18-25
18-25
18-25
18-25
18-25
18-25
18-25
18-25
18-25

years
years
years
years
years
years
years
years
years
years
years
years
years
years
years
years
years
years

Which Bank do you prefer Have you visited prefered bApproximately how many tim
Friendly and courteous ma

HSBC
Citi Bank
HSBC
American Express
Standard Chatered
Standard Chatered
Citi Bank
American Express
American Express
Citi Bank
American Express
HSBC
Citi Bank
Standard Chatered
Standard Chatered
Citi Bank
American Express
Citi Bank
American Express
Standard Chatered
Standard Chatered
HSBC
Citi Bank
Citi Bank
Citi Bank
Citi Bank
Citi Bank
Standard Chatered
HSBC
HSBC
American Express
Citi Bank
Standard Chatered
American Express
HSBC
American Express
Citi Bank
HSBC
Standard Chatered

No
No
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
No
Yes
No
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
No
No
Yes
No
Yes
Yes
No
No

1-3 times
1-3 times
Never
Never
4-9 times
1-3 times
1-3 times
Never
4-9 times
4-9 times
10-19 times
4-9 times
4-9 times
10-19 times
1-3 times
1-3 times
10-19 times
Never
20 or more
1-3 times
Never
20 or more
1-3 times
1-3 times
1-3 times
Never
1-3 times
10-19 times
4-9 times
10-19 times
1-3 times
1-3 times
Never
1-3 times
1-3 times
1-3 times
1-3 times
Never
Never

2
3
3
4
3
2
3
4
4
2
3
2
1
1
2
1
2
3
1
3
3
2
1
2
3
4
1
2
2
3
2
2
2
2
2
3
2
3
1

American Express
Citi Bank
Citi Bank
HSBC
HSBC
HSBC
HSBC
HSBC
Citi Bank
HSBC
HSBC
HSBC
HSBC
Citi Bank
Citi Bank
Standard Chatered
Deutsche Bank

Yes
Yes
No
No
No
Yes
Yes
Yes
No
Yes
No
Yes
Yes
Yes
Yes
No
No
No

4-9 times
1-3 times
Never
1-3 times
Never
1-3 times
1-3 times
1-3 times
Never
1-3 times
Never
1-3 times
Never
Never
1-3 times
Never
Never

4
2
3
3
3
2
2
2
1
2
2
1
4
3
2
3
3

Knowledge of bank's produWillingness to listen and r Fast and efficient service Recognition of you as valu

2
2
3
4
3
2
2
5
4
1
2
2
1
1
2
1
3
3
1
3
2
1
1
2
2
3
1
2
2
3
3
3
3
2
2
3
2
3
1

2
2
3
3
4
3
2
3
3
4
3
1
2
1
1
2
1
2
3
1
3
2
1
2
2
3
3
1
2
2
3
3
4
4
3
2
2
1
3
1

2
4
3
3
4
3
2
4
2
4
4
3
2
1
1
3
1
2
3
1
3
2
2
3
2
4
3
1
2
2
3
3
1
2
3
2
3
1
3
1

2
3
3
4
3
2
4
4
4
3
2
2
1
1
3
1
3
3
1
3
2
1
2
2
4
3
1
2
2
3
2
2
2
1
1
3
1
3
1

2
2
1
4
2
2
2
2
1
2
2
3
1
3
3
1
4
4

4
2
1
3
2
1
1
1
1
2
2
2
3
3
1
3
4

2
2
2
2
3
2
2
2
1
2
3
4
1
2
3
3
3
4

1
1
3
4
1
1
1
1
1
4
3
3
1
4
3
2
2
4

Professional and attractiv Clean & well cared facilitiesEfficient, no wait service

1
2
3
3
5
3
2
4
3
5
2
2
2
1
1
2
1
2
3
1
3
2
2
2
2
3
4
1
2
2
3
1
2
2
1
1
2
1
3
1

3
3
3
3
4
4
3
4
4
5
4
1
1
1
1
2
1
3
3
1
3
2
1
3
2
4
3
1
2
2
3
1
2
1
1
1
3
1
3
1

No long line ups at counter

1
4
4
3
4
3
4
4
4
5
4
2
2
1
1
3
1
2
3
1
2
2
2
2
2
3
2
1
2
2
3
3
4
2
3
2
2
1
3
1

4
4
3
3
5
3
3
4
3
5
5
2
2
1
1
3
1
2
3
1
2
2
1
1
2
4
3
1
2
2
3
1
2
4
3
1
3
1
3
1

1
1
3
4
1
1
1
1
1
1
3
4
1
4
3
3
3
4

1
2
2
2
1
1
1
2
1
2
3
4
4
3
5
4

1
2
3
2
3
1
1
1
2
2
2
4
5
4
3
4
3
4

1
2
3
2
2
1
1
1
2
1
4
3
3
4
3
3
3
4

Availability of information Pleasant & attractive decorAutomatic bank machines in

Have you contacted your br

2
2
3
3
3
3
4
4
4
5
2
2
2
1
1
2
1
3
3
1
3
2
4
2
2
4
1
2
2
3
1
2
2
1
2
2
1
3
1

1
1
3
3
3
3
4
3
3
5
4
2
1
1
1
2
1
3
3
1
3
2
1
1
2
4
3
1
2
2
3
1
1
2
1
1
2
1
3
1

1 Yes
4 No
3 No
3 No
4 No
3 Yes
4 Yes
3 Yes
4 No
5 No
3 No
1 Yes
1 Yes
1 No
1 Yes
2 No
1 Yes
3 Yes
3 No
1 Yes
3 Yes
1 Yes
1 Yes
5 No
2 Yes
2 No
4 No
1 Yes
2 No
2 No
3 Yes
1 Yes
4 No
4 No
1 Yes
2 Yes
2 No
1 Yes
3 No
1 No

1
2
3
4
1
2
2
2
1
1
4
3
3
4
3
4
3
4

1
2
3
2
2
1
1
1
1
3
3
4
3
3
4
4

1 Yes
2 Yes
3 No
4 No
3 No
2 No
2 No
2 No
1 No
1 No
3 No
3 Yes
3 No
3 Yes
3 No
1 No
3 No
4 No

Approximately how often doWhat was the reason for your most recent telephone contact with your branch?

4-9 times
Never
1-3 times
Never
Never
1-3 times
1-3 times
1-3 times
Never
Never
4-9 times
1-3 times
4-9 times
Never
10-19 times
Never
1-3 times
4-9 times
Never
20 or more times
1-3 times
1-3 times
4-9 times
Never
1-3 times
Never
Never
1-3 times
Never
Never
1-3 times
1-3 times
1-3 times
Never
4-9 times
4-9 times
1-3 times
1-3 times
Never
Never

Account information/balance
Complaint
Account information/balance
Other
Other
Loan enquiry
Other
Statement enquiry
Other
Statement enquiry
Rate inquiry
Account information/balance
Statement enquiry
Confirmation of fund transfer
Loan enquiry
Credit Card enquiry
Other
Complaint
Other
Account information/balance
Confirmation of fund transfer
Other
Other
Other

Other
Other
Account
Account
Account
Account
Account
Account
Account
Other

information/balance
information/balance
information/balance
information/balance
information/balance
information/balance
information/balance

10-19 times
Never
Never
1-3 times
1-3 times
Never
Never
Never
Never
1-3 times
Never
1-3 times
1-3 times
1-3 times
Never
Never
Never
Never

Confirmation of fund transfer

Complaint
Account information/balance
Other
Account information/balance
Account information/balance
Account information/balance
Other
Statement enquiry
Rate inquiry
Account information/balance
Account information/balance
Credit Card enquiry
Other
Other
Other