William M.

Gorman
12201 Troy Road New Carlisle, Ohio 45344
937-845-1324
Wmg0621@aol.com

SKILLS SUMMARY Management experience in overall service shop day to

day operations. Excellent background in production
improvements in both customer pay and warranty
sales. Service advisor/consultant in the automotive field
for over 23 years and Service Manager at Mid-Ohio
Harley-Davidson for 3 years, where I oversaw 4-5
technicians and 1 service writer. I took care of the
warranty claims and was a working manager at the
service desk.

WORK HISTORY ARBOGAST BUICK, PONTIAC,GMC INC.

Troy, Ohio
March 2008 to December 2009

Service Writer
Perform duties of service writer, schedule service
appointments, write repair orders and dispatch work
Oversee work performed on a timely basis and
completed on schedule
Contact customers to notify them of work completion or
delays due to parts availability
Perform active delivery of completed vehicles with
customers. Review repairs completed and advise of
parts ordered to complete repairs at a later date.

FRANK Z CHEVROLET INC.

Dayton, Ohio
May 2002 to February 2008

Service Writer
Perform duties of service writer, schedule service
appointments, write repair orders and dispatch work
Oversee work performed on a timely basis and
completed on schedule
Contact customers to notify them of work completion or
delays due to parts availability
Perform active delivery of completed vehicles with
customers. Review repairs completed and advise of
parts ordered to complete repairs at a later date.
 MID-OHIO HARLEY-DAVIDSON, INC.
Springfield, Ohio
January 1999 to May 2002

Service Manager
Oversaw the operations of complete service department
Assisted customers with information in regards to parts
compatibility for their motorcycles
Responsible for hiring /firing of technicians and support
personnel for service department
Responsible for maintaining a 20% or more increase in
sales every year

PAUL SHERRY CHRYSLER, DODGE, JEEP, INC

Piqua, Ohio
March 1990 to December 1999

Service Writer
Perform duties of service writer, schedule service
appointments, write repair orders and dispatch work
Oversee work performed on a timely basis and
completed on schedule
Contact customers to notify them of work completion or
delays due to parts availability
Perform active delivery of completed vehicles with
customers. Review repairs completed and advise of
parts ordered to complete repairs at a later date.

SMEDLEY’S CHEVROLET
Vandalia, Ohio
May 1988 to February 1990

Service Writer

HOPKINS CHEVROLET-OLDSMOBILE, INC

New Carlisle, Ohio
August 1985 to April 1988

Service Writer

EDUCATION B.S. Education

Wright State University
Dayton, Ohio
 GM Training for Service Writer Certification
2002 to 2008.

REFERENCES Available upon request