Cynthia C.

Costello

1424 Bartow Drive Apt. 203

Celebration, Florida 34747
cyn.costello@gmail.com | (201) 970-7754

CAREER SUMMARY

Strategic problem solver with strong attention to detail

Open-minded innovator familiar working in fast-paced environments with strict deadlines
Proven written and oral communication skills

WORK EXPERIENCE:
DISNEY PARKS AND RESORTS Florida
Special Event Coordinator

Youth Education Series Coordinator

(January 2015- June 2015)

Assisted guests with ticket orders and resort reservations by providing Disney Parks product information related to Disney Youth Trips and
Disney Youth Education Series Programs.
Championed Girls Unite Youth Educations Series event sales by tracking ticket orders, processing program request forms, monitoring and
booking resort room reservations, customizing contracts, and completing contract turnovers and partnering with booking and operations
teams to drive success.
Utilized CRM systems to process and provide information to leads from business reply cards, trade shows, and inbound requests.
Generated personalized thank you letters, email campaigns, and newsletters.
Conducted research to penetrate the market and expand youth group audiences.
Supported Youth Events team with operation of Festival Disney, a youth performing arts festival.

Vacation Planner

(June 2015-September 2015)

Event-based Temporary Assignment with Youth New Business Development team to organize Group Sales and event details for music festival
Night of Joy at Walt Disney World Resort.
Developed strategic content, monitored engagement, and responded to guest inquiries for Night of Joy Event Facebook page increasing fans by
+5,000 and accumulating a total reach of three million over 4 months.
Collaborated with internal digital marketing partners to leverage WDW content on social media.
Conducted outbound call and email campaigns to past guests which, along with increased social media presence, resulted in earliest event sell
out in history, +21% above goal.
Represented Group Sales during weekly meetings with event leadership and partners to execute sales plan.
Tracked sales progress and provided weekly recaps and reporting.
Delivered exceptional Guest service through organized planning, problem solving, and conflict resolution relating to room reservations,
contracts, ticket orders, and theme parks.

Disney Youth Programs Direct Sales Intern

(November 2015- Present)

Partner with Youth Education Facilitators, Park Operation, Youth Sales, and Services teams to provide a seamless and exceptional educational
experience for youth groups traveling to Walt Disney World.
Review and confirm requests for Youth Education Series programming while maintaining consistent communication with group leaders from
booking to arrival to provide information and updates pertaining to education program details, policies, and Disney Park information.
Implement new tactics to improve efficiency of Booking Coordinator team to provide a more courteous scheduling process for Guests.

Sales and Event Coordinator

(April 2016-July 2016)

Temporary Assignment with the Special Event Management team focusing on Signature Events at Walt Disney World Resort.
Collaborate with partners such as Event Operations, Guest Communication, Public Relations, Marketing, Entertainment, Sales, Digital, and
Merchandise, as well as Disneyland and Studios, to plan and execute cohesive, detailed events for Guests of Walt Disney World Resort.
Developed presentations on event strategy and updates for proprietors and executive leadership.
Coordinate with Corporate Alliance and external partners to implement improvements to upcoming events to increase Guest satisfaction rates.

(August 2014- January 2015)

Utilize Selling Relationship Magic sales process to help Guests plan their vacation and determine the best-fit ticket to create memories that
will last a lifetime by providing extensive product knowledge of Walt Disney World Resort and MyDisneyExperience features.
Handled cash and credit card transactions averaging between $10,000 and $40,000 daily.
Generated legal contracts for Guests using the Annual Pass Monthly Payment Plan.
Demonstrated the Disney Four Keys Basics (Safety, Courtesy, Show, and Efficiency) on a daily basis.

BROADWAY ARTISTS ALLIANCE New York

Public Relations and Promotional Media Intern

(June 2013- September 2013)

Maintained social media pages and generated engaging content to increase awareness and relationships within the Broadway community.
Established BAA Social Media Ambassador position to provide insight to the life and benefits of a participant of the summer intensive
programs.
Composed and distributed press releases , published on BroadwayWorld.com
Researched media placement, conversation, and information available to ensure accuracy.
Developed promotional video using content gathered by personally conducting interviews with top Broadway industry members and Tony
Award Winners.

UNIVERSITY OF DELAWARE Delaware

Student Admissions Officer

(April 2013 June 2014)

Conducted welcoming and informative presentations for admitted students through the Office of Undergraduate Admissions.
Administered prospective student interviews to evaluate applicants for admissions process.
Review applicants transcripts and generate recalculated GPA.
Coordinator of Blue Hen Ambassador Tour Guides
(March 2012- June 2014)

Cynthia C. Costello

1424 Bartow Drive Apt. 203

Celebration, Florida 34747
cyn.costello@gmail.com | (201) 970-7754
Managed recruitment, hiring, training, and scheduling of +250 student admissions office employees to ensure Guests receive an
informative and pleasant campus visit experience.
o
Conduct monthly meetings with student ambassadors to provide campus updates.
o
Supervised large open-house events hosted by the admissions office with an average attendance of 2,500 prospective students per
day; +60,000 total Guests per year.
Blue Hen Ambassador Tour Guide
(November 2010 June 2014)
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Facilitated campus wide tours providing detailed information to prospective students and VIP Guests.
o
Selected to represent the University of Delaware from +600 applicants into a program with a 13% acceptance rate.
Social Media Ambassador
(September 2011- June 2014)
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Utilized official Blue Hen Twitter account (@BlueHenCynthia) to represent the University through the Office of Communication
and Marketing to promote conversation between current and prospective students, community members, and alumni, as well as
distribute information about campus organizations, alerts, and events.
o
Voluntarily continue role as an alumna to facilitate communication between current students and alumni, providing perspective into
the life of a Blue Hen post-graduation.
o

SKILLS AND ABILITIES:

Proficient with Adobe Photoshop, Microsoft Office Suite (Word, Outlook, Excel, Publisher, Access).
Various social media platforms including Facebook, Twitter, Instagram, Pinterest, and Tumblr.
Languages: Beginner conversational Italian and American Sign Language
Disney systems: ATS, DISCO, Siebel (CRM), BOLT, DSCS, AVAIL, HERA, PROS, KANA, Email Express by Certain, Phish.
Completed Disney College Program Exploration Series courses in Marketing and Guest Service

EDUCATION:

University of Delaware Newark, Delaware

Bachelor of Arts: Mass Communication
Minor: Theater

Concentration: Public Relations & Advertising

Study Abroad: Italy Summer 2012