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PDP ASSIGNMENT

TABLE OF CONTENTS
INTRODUCTION_____________________________________________________________________3
PART 1______________________________________________________________________________3
1.1

SKILLS AUDIT____________________________________________________________________3

1.3

CV AND COVER LETTER__________________________________________________________13

1.3.1

CV___________________________________________________________________________13

1.3.2

COVER LETTER_________________________________________________________________15

PART 2 (A)__________________________________________________________________________16
2

SELF- MANAGED LEARNING____________________________________________________16

2.1

APPROACHES TO SELF-MANAGED LEARNING__________________________________________17

2.1.1

NETWORKING__________________________________________________________________17

2.1.2

SEMINARS, CONFERENCE AND TALK PROGRAMS________________________________________17

2.1.3

WEB-BASED CONTENTS___________________________________________________________18

2.2

ENCOURAGING LIFELONG LEARNING IN PROFESSIONAL AND PERSONAL CONTEXT___________18

2.2.1

SELF-ASSESSMENT______________________________________________________________18

2.2.2

ADOPTING CONTINUOUS LEARNING________________________________________________18

2.2.3

LEADERSHIP AND MOTIVATION___________________________________________________19

2.2.4

RELATIONSHIP MANAGEMENT AND COMMUNICATION____________________________________19

2.3
2
3.3

BENEFITS OF SELF-MANAGED LEARNING_____________________________________________19


PERSONAL DEVELOPMENT PLAN________________________________________________20
REFLECTION____________________________________________________________________24

QUESTION 1:PROPOSED CHANGES TO TALK TEAM UK______________________________25


PROBLEM 1: PAYMENT DISPARITY_______________________________________________________25
PROBLEM 2: LACK OF EMPLOYEE DEVELOPMENT__________________________________________26
PROBLEM 3: LOWER GROWTH PROSPECTS________________________________________________26

PROBLEM 4: PROBLEMS IN COMMUNICATION AND PERFORMANCE APPRAISAL___________________27


PROBLEM 5: TIME MANAGEMENT PROBLEMS_____________________________________________27
QUESTION 3:TIME MANAGEMENT STRATEGIES_____________________________________28
3.1

DELETE (DROP)__________________________________________________________________28

3.2

DELEGATE______________________________________________________________________28

3.3

DEFER_________________________________________________________________________29

3.4

DO____________________________________________________________________________29

CONCLUSION______________________________________________________________________29
REFERENCES______________________________________________________________________31

INTRODUCTION
Personal and professional development concerns with the development of ones personality,
skills, and knowledge to use it in facilitating and supporting the performance of the assigned task
and responsibilities in ones personal and professional life (Kolb, et al., 2012). In this
assignment, an attempt has been made to identify and evaluate ones skills and competencies
against the required skills and knowledge. This understanding has been used in this study to
develop a concrete plan for personal and professional development (Gallagher, 2013).
Furthermore, this study explains different aspects of self-managed learning that an individual
internalized to develop ones personal development plans. Similarly, this study also refers the
case of Talk Team UK to understand the relevance and need of the developed skills and
competencies.

PART 1
1.1

SKILLS AUDIT

Knowledge and skills essential for my current My ability rating (1-5)


study
Presentation Skills

Presentation skills are much crucial in making the I believe that I am much capable of
people understand about ones ideas and concepts presenting my views and ideas to the
(Burns & Sinfield, 2012). Only knowing the things related party using oral, written or verbal
is not enough. Being able to present the learned techniques. However, I am not much of an
ideas is much important for each and every aspect expert in presenting my ideas. I am
of my current study.

familiar with presentation techniques and


methods and can even use this skill, but I
need some more improvements in it.

Communication Skills

Communication skills are important for an I strongly feel that I am capable enough of
individual in expressing oneself in front of others communicating with other parties both
and in understanding other peoples expressions orally and in written ways. I am proficient
(Mcleod & Mcleod, 2014). Both oral and written in using my communication skills, and my
communication are important not just in personal knowledge of different languages can be a
life but also professional life. Thus, improvement plus point in my ability to communicate
in this skill can be important in understanding and effectively with others.
comprehension of the current study.
Problem-Solving Skills

Problems are the part of our daily lives. During the I am not skilled enough to use my tact and
study, I am sure to face several problems that I reasons to solve problems as they come
need to solve using reason and tact. Thus, by. I do have little knowledge on problem
problem-solving skills contribute much in helping solving but still lack enough skills
me find solutions to my course related problems. actually to solve the critical problems
Having problem-solving skills can enable me to related to the course. Furthermore, I also
understand different aspects of problems to find lack information and resources to see the
sustainable solutions to them (Bolton, 2014).

problem in a detailed way.

Time Management Skills

Time management is a crucial skill that is required Time management skill is that one skill
in each and every part of the life. Being able to that I possess and can use. However, I
manage the time and to maintain punctuality adds lack enough proficiency and expertise in
value to ones performance to a great extent managing the time for my coursework. I
(Dowson, 2015). Possessing time management roughly plan my activities for the course
skills show ones ability to perform tasks within of

study.

However,

lack

the

the given deadlines. During the study, it is understanding of different tools and
important to manage time by scheduling the tasks
4

that come along with the coursework (Kolb & techniques for time management.
Goldman, 2014).
Flexibility and Adaptability

Flexibility and adaptability can be an important I believe that I am much flexible and
skill in todays world where a change in inevitable adaptable to new changes as they come. I
(Vanderkam,

2015).

The

change

different am a very flexible person who can

environmental forces change the way we perceive understand the changes as they come and
and comprehend the coursework. Thus, in a change myself as per the situation. I feel
volatile environment like this, it is essential to that I am capable enough to understand
flexible to the changes in the environment to be the need for flexibility. Furthermore, I
able to adapt to the changes as they come (Jones & quickly and positively respond to the
Redfern, 2012).

changes. I take very less time in adapting


to a new environment.

Knowledge and skills essential for my future My ability rating (1-5)


career
Interpersonal Skills

Interpersonal skill is related to ones ability to I believe that I lack ample interpersonal
maintain interpersonal relationship within and skills that are required for me to develop
among different individuals (Hudson & Hudson, and

enhance

the

interpersonal

2012). This skill is much essential in my future relationship. I do understand the dynamics
career mostly because the field I choose to work of interpersonal communication but lack
on is all about communication with people and ideas on how to imply these to lead and
maintaining relationships. The collaborating skills, motivate the individuals and groups. I am
leadership,

and

motivation

skills

under aware of the need and implications of

interpersonal skills can allow progressing in my interpersonal skills in my chosen career


chosen career path. Interpersonal skills will allow path. However, I lack competency to use
me to effectively communicate and interact with suck
5

skills

to

solve

work-related

people (both individuals and group).

problems.

Negotiation Skills

Negotiation skill is related to the ability to I believe that I possess the ability to
negotiate with the related party to act on ones negotiate with the related parties to make
interest (McCloud, 2015). It is an important skill decision turn in my favor. Negotiation
that can be very much essential in my professional skills are very much important for me in
life. Being able to negotiate will allow me to turn performing my job description. However,
the results and other peoples action to the I believe that I am not much of an expert
organizational interest. Furthermore, negotiation in using it despite my proficiency in
skills help in making positive decisions and offers negotiating with people. I feel that I
success in undertaken ventures (Adams, 2015).

possess enough preparation, patience, and


self-control

to

practice

negotiation.

Furthermore, I need to put forward much


effort on developing my negotiation skills
to gain expertise in it.
Analytical Skills

Analytical skills can be understood as the ability I am aware of the need for analytical skills
to make appropriate or rational decisions based on in solving the work related problems and
conceptualization, visualization, and articulation. making professional decisions. However, I
Complex problems may arise while performing feel that I lack enough proficiency and
every days task in the chosen career (Gershon, expertise to be able to analyze problems
2013). These problems can only be solved by and situations to make quality decisions. I
closely

analyzing

different

aspects

and believe that I require additional training

conceptualizing them. Thus, analytical skills can and development to enhance further my
be very much essential for me to do better in analytical skills so that I can progress in
future career (Lawrenson, 2015).

my future career.

Team Work Skills

4
6

Working in teams enables individuals to interact


and share ideas and opinions so as to find the best
possible way to perform a task (Freer, 2015). The
teamwork skills are much essential in my future
career mostly because it allows me to collaborate
with my team member to perform specific tasks
and to find sustainable solutions to the problems
that come by. Furthermore, the teamwork skills
help one to empower themselves with team efforts
and cohesiveness (Merriam & Bierema, 2013).

I believe that I understand what is to be


able to contribute to the team effort to
empower the team decisions. I feel that I
am aware of the teamwork skills and its
implications in my chosen career. I also
feel that I can use such skills in my
professional life. Nevertheless, I require
further improvements in my team work
skills as I am not much proficient in using
those skills.

Risk Management Skills

Risks are the part of any business. The volatility of Risk

management

skills

are

much

business environment causes risks to arise. Thus, it complex and can be learned by working
is important to manage the risks as thy come by. within the volatile situations (McNab &
To be able to perform my works effectively, I Dutton, 2015). I feel l that I possess no
should have enough knowledge on managing the knowledge or skills in managing risks
risks. For this, it is essential to possess the ability mostly due to my lack of experience. I
to see things as a whole and to forecast the trends believe that I need to enhance my risk
and events that might bring risk (McKenna, 2010).

management skills to promote work


efficiency. Possessing risk management
skills can help me move forward in my
chosen career path.

Rating:
1 = No knowledge or skill present
7

2 = Aware but not competent enough to use the skills and knowledge
3 = Aware and able to use
4 = Proficient in using the knowledge or skill
5 = Expert with comprehensive knowledge
1.1

SWOT Analysis

SWOT analysis can be understood as one of the widely used analytical frameworks that enable
one to find the relevant strengths, weakness, opportunities and threats (Porter, 2015). It can be
seen as an effective tool of self-evaluation or self-analysis. Using the SWOT analysis, one can
understand what strengths he/she possess so as to gain the opportunities in personal and
professional life. Furthermore, it also suggests on the use of strengths to offset threats that come
by.

Strengths

Weaknesses

What skills are you good at projecting?

What skills do you need to improve?

Presentation: I am capable of

Problem Solving: I feel that I lack

effectively presenting my thoughts,

enough resources and competency

ideas and opinions using oral,

in solving the problems.

visual

or

written

presentation

techniques.
-

Communication:

can

Time Management: I need to focus

communicate my thoughts, beliefs

on

and my leadership and motivational

developing

efforts

schedules.

using

the

available

communication channels.

managing

the
deadline

time

by
based

Flexibility and Adaptability: I can

Interpersonal: Despite the presence

easily adapt to the ever-changing

of communication and presentation

environment and show flexibility as

skills, I lack the ability to use those

per the need of the situation.

skills to motivate and lead people.

Negotiation: I am very good at

Analytical:

cannot

analyze

negotiating with people to turn

different aspects of a situation to

things in my favor.

make quality decisions.

Team Work: I am a team player and

Risk Management: I dont have

am very much comfortable in

enough resources and experience to

working as a team.

manage risks inherent in a certain


situation.

What resource do you possess?

Retail

Assistant

Completed
month
-

the

retail

three- What are the areas in which you lack

in-house
assistant

training resources as compared to other people?

provided by Aldi.
Practical Accountancy training on
computerized

Training:

bookkeeping

management accounts.
Reference
for
the

Academic Resources: There are


frequent changes and revision in the

and

concepts and theories of business


current

management. Thus, there is a lack

workplace: I have worked in Aldi

of ample academic resources due to

since last two years, and it is


-

possible to get a reference from my

the high demand of such resources.


My competitors fighting for the
position

current supervisor for the intended


9

possess

hands

on

position.
Reference from the principal of
Liverpool Community College can

experience apart from the training


-

and academic qualifications.


Other people applying for the posts

of big help. The principal beliefs

are graduates from bigger business

me

schools that makes them richer

to

be

hardworking

passionate

individual

and

and
is

academically.

willing to provide a reference.

What do you think others see as


strengths in you?
What do you think others see as a
-

Sociable: I easily get along with weakness in you?


people and have no trouble in
making good relationships. I value
relationships and enjoy being in

groups.
Empathy: I can see things from the

by

perspective of a situation.
Team worker: I am comfortable in

be

am a pawn of my emotions.
The lower level of tolerance: I have
comes to work. I focus on tiny
details and get caught up in the case

motivated while contributing to


-

it

a lower level of tolerance when it

working as a team member and feel


team decisions
Influential: I

whether

composure over small things and

relate myself to what others are

emotions

happiness or anger. I easily lose my

other peoples point of view. I can


feeling and can have a wider

Emotional: I easily get carried away

of lack of perfection. I focus too

in

much on unnecessary things leading

influencing people to things as I

to waste of time and efforts.


Arguable: I argue a lot over small

feel

ease

want them to do. I am capable of


bargaining,

negotiate

things. Even though arguments are

and

crucial for teamwork, sometimes I

manipulate.

go on the beat. I tend to argue over


10

unnecessary
-

things

leading

to

unworthy arguments.
Noisy: In the name of being
sociable, sometimes I tend to be
noisy

by

talking

unnecessary

things. As a result, many people get


disturbed and irritated.
Opportunities

Threats

What are the available opportunities?


What threats prospective threats?
- Technology: Current information
- Lack of reference: In todays job

technology and online access to

market, it is important to have a

different academic materials can

nice academic and work reference.

help me gain a stronghold of

The unavailability of such reference

different

can have adverse effects.


Lack of resources: Lack of ample

and

(Gingrich, 2015).
Placement
opportunities:
availability

concepts

of

ideas
The

and

technological

placement

resources can paralyze my self-

opportunities can help me gain

managed learning process. It limits

enough experience and training

the access to several information

required for the chosen career path

sources and restricts the possibility

(Barrow, 2011).
Available
financing:

to be a part of training programs


The

availability of different financing

financial

(Gallagher, 2013).
Environmental constraints:

The

options such as short-term student

environmental conditions such as

loans, education loans, etc. can help

weather and natural environment

me join different auxiliary courses.


Training institutions: there are

can be a big obstacle in carrying out

different training institutions that

further learning endeavors.


Limited exposure to bigger firms:

can offer me required training and

Due to the bigger firms actions of

skills development for the intended

outsourcing staffs, it is very much

position.

difficult to enter such firms. The


bigger firms put forward limited
11

exposures in the job markets.


What are the threats that might arise
due

to

your

identified

personal

weaknesses?

How will you be able to turn your


strengths into opportunities?

I feel that I lack enough of problem-solving


skills that leads to the threat that Id not be
able to cope with hurdles brought about by
environmental and resource constraints.

Using

communication, Furthermore, my lack of interpersonal


presentation, and negotiation, I can gain a skills will bring about challenges for me to
greater

my

skills

hold

on

over

the

placement come up with a nice academic and work


opportunities to develop skills that I lack. reference. Similarly, my personality traits
Furthermore, my negotiation skills can help and barriers might prove to be like an
me arrange financing for educational and obstacle for me to enter into bigger firms.
training purpose. Similarly, the flexibility
and adaptability possessed by me can help
me update myself with the changes in the
business

concepts

and

ideas

and

technological advancements.

12

1.3

CV AND COVER LETTER

1.3.1

CV

USMAN ALI
11, Kitchener Road
Forest Gate,
London, E7 8JN
Mobile: 372390323
Email: usmanali24@gmail.com

OBJECTIVE
To gain a position in a growth oriented organization that will let me internalize different aspects
of business management to develop confidence and ability to open my own business in near
future.
EDUCATION
Liverpool Community College 2009-2011
Association Accounting Technician L 2 and 3
Lord Dorchester Secondary School 2007-2009
A Level Spanish; GCSEs Business study double awards, Math and History
AWARDS
A level, NVQ L3, NVQ, ASDAN L2, Retail Assistant Diploma, Practical Accountancy Diploma
EXPERIENCES
Aldi 2013 Present
13

Position
Store Assistant
Duties

To assure the smooth flow of all the store operations

Manage and control the store inventory

Maintain cleanliness and attractiveness of the store

Offer help to the customers as and when required

Receive and handle the customers complaints and queries

Assist the Store Manager in implementing the action plans directed towards
organizational objective

Handle the financial transaction when necessary

Managing the sales staffs

Participate and contribute in the staff meeting by offering innovative and growth-oriented
ideas

Mace Stores 2009-2012


Position
Sales Assistant
Duties

Receiving the customers who visit the store

Offering helps top customers in choosing the desired items

Informing the store assistant about the stock requirements

Offer insight in customers needs assessment


14

Stocking the stores shelves with products

Communicating the customers with any new promotional scheme

Reporting any sort of irregularities and problems in the store to the store assistant

Maintaining the safety and attractiveness of the store.

SKILLS

Good skills related to Information Technology

Capable of communicating and negotiating with people

Ability to contribute best efforts in a team

Ample motivation and leadership skills that can be showcased even in crisis situations

Capable of performing multiple tasks at a time by paying attention to every major and
minor details

REFERENCE
Upon request

1.3.2

COVER LETTER

Human Resource Department


Aldi Supermarket
5th December 2015
Dear Sir/Madam,
I have been employed in the Kilburn High Rd branch as store assistant for last five years, and I
am writing this to apply for the vacant position of store manager in the store. The internal notice
15

of the company regarding the vacant position grabbed my attention and with the
recommendation of my store manager; I have decided to apply for the post.
As stated in my enclosed CV, I believe, I have ample skills and experience to perform the job
description as demanded by the position. I am a very motivated and hardworking individual with
great interest as well as the ability to lead a team. I feel that I have required confidence and zeal
to perform tasks in the best possible way so as to contribute positively to the organizational
growth and profitability.
I have been working as a sales assistant in the Kilburn High Rd branch since last five years
which has helped me gain an overall understanding of the store operations. Furthermore, this
experience has helped me assess the needs of the customers and well as the sales staff. These
understandings have made me able to deal with both employees and the clients. In addition to
that, I have also effectively managed the entire store in the absence of the store manager. Apart
from the experience, my skills in IT, accountancy and retail trading can be as assets for the
organization. Furthermore, my knowledge of different languages can be much effective in
maintaining strong interpersonal relationships.
I hope that you will consider my application for the post and respond positively to set up an
interview. Looking forward to your positive response.
Yours Sincerely,
Usman Ali

PART 2 (A)
2

SELF- MANAGED LEARNING

Learning is defined as the process through which individuals can acquire new knowledge,
behavior, skills and practices (Gallagher, 2013). It enables the individuals to get acquainted with
new knowledge by analyzing the received information. The experimental learning cycle as
explained by Kolb explains four different stages of learning i.e. concrete experience, reflective
observation, abstract conceptualization and active experimentation (Kolb, et al., 2012).
16

According to this, individuals experience events and make a reflective observation of the
experiences. Based on this, the observed things are conceptualized by the individuals to reach
generalizations which are later tested in future situations.
Activist

Concrete
Experienc
e

Reflective
Observati
on

Active
Experime
ntation

Pragmatist

Reflector

Abstract
Conceptu
alization
Theorist

Figure: Kolbs Learning Cycle (Clinger, 2015)


Based on the Kolbs learning cycle, Honey and Mumford have explained four styles of learning
i.e. activist, reflector, theorist, and pragmatist. The pragmatist style of learning focuses on testing
the observations and hypothesis (Lawrenson, 2015). Individuals flowing this style prefer to try
things to check if it works. Similarly, the individuals who follow the activist style of learning
prefer doing things in actual to learn. The reflector learning styles focus on observing and
reflecting the experiences, and the theorist style is much focused on understanding the theories,
reasons, and concepts for learning. Based on the Honey and Mumfords learning styles, I believe
that I follow the activist style of learning. I prefer to learn things through concrete experiences.
Based on the activist style of learning, I do things in real, or I take actions to learn (Cadle, et al.,
2014).

2.1

APPROACHES TO SELF-MANAGED LEARNING

Self-managed learning can be perceived as a way of learning in which situations are created in a
way that the individuals can learn and can make work-related decisions by themselves (Tracy,
2014). It concerns with developing an environment in which individuals need for learning is
17

aligned with the organizational objectives. Some of the approaches to self-managed learning are
discussed in the below sections.
2.1.1

NETWORKING

Networking can be an effective approach to self- managed learning. It concerns with learning
new experiences and information through social networks (Parker, 2011). Social networks are a
type of social structure that comprises of different social actors i.e. individuals and businesses
and social interaction. Social networking enables individuals to interact and share information to
learn. About self- managed learning, networking allows individuals to interact and communicate
with different social actors through social interactions to learn new things (Clinger, 2015).
2.1.2

SEMINARS, CONFERENCE AND TALK PROGRAMS

Another approach to self-managed learning can be the learnings from seminars, conferences, and
talk programs. These programs are the type of programs where knowledge and ideas are shared
across a common platform. The seminars and conference involve sharing of relevant information
that individuals can synthesize to learn new things and to modify the existing knowledge
(Matthews, 2012).
2.1.3

WEB-BASED CONTENTS

In todays world of global information technology, web-based contents have become an effective
way to learn new things. The Internet is an effective approach to self-managed learning.
Individuals can access to different contents in the form of words, videos and audios over the
internet to gather information and generate learnings based on the collected information
(McManus & Newby, 2013).

2.2 ENCOURAGING LIFELONG LEARNING IN PROFESSIONAL AND


PERSONAL CONTEXT
Lifelong learning can be understood as one of the forms of self-managed learning that concern
with continuous pursuit of knowledge throughout the life. This type of learning can be directed
by both personal and professional reasons. Thus, it can be understood that the self-managed
learning focuses on voluntarily learning new things to develop oneself personally and

18

professionally (Haley, 2015). Some of the ways to encourage lifelong learnings are discussed in
below sections.

2.2.1 SELF-ASSESSMENT
Self-Assessment can be an effective way through which lifelong learning can be encouraged in
personal and professional contexts (McNab & Dutton, 2015). Assessing oneself helps in
understanding ones strengths and weaknesses. This understanding can help individuals in
capitalizing on their strengths to grab opportunities in both personal and professional life. It can
help the individuals to understand their weaknesses and encourage them to learn new things to
overcome such weaknesses (Hansson & Fried, 2010).

2.2.2 ADOPTING CONTINUOUS LEARNING


Another way to encourage lifelong learning in personal and professional context is to adopt
continuous learning. Continuous learning focuses on learning continuously from different
experiences and incidents. Continuous learning enables the individuals to adjust their knowledge
based on changes in environment i.e. personal and work environment (Mansfield, 2011). When
individuals adopt continuous learning, they get to be acquainted with different ideas, concepts,
experiences and knowledge. This understand can be crucial for them to handle complex and
unique situations in personal and professional life.

2.2.3 LEADERSHIP AND MOTIVATION


Leadership and motivation can be some of the important ways to encourage lifelong learning.
Leadership and motivation demand the individuals understand the people from different
backgrounds and their perception and need (Gershon, 2013). It requires the understanding of
diversity issues to handle an adverse situation. For this, it is important to undertake lifelong
learning.
2.2.4

RELATIONSHIP MANAGEMENT AND COMMUNICATION

To ensure effective communication and to maintain a strong interpersonal relationship, it is


essential to understand the uniqueness of an individuals nature and personality (Gallagher,
2013). Communication and relation management skills are important not just in professional life
to stabilize business communication and relations, but also in personal life. Thus, it is
19

encouraged that an individual should pursue lifelong learning of communication and relationship
management skills for personal and professional development (Williams, 2015).

2.3

BENEFITS OF SELF-MANAGED LEARNING

Self- managed learning can be much important for individuals in developing their skills that can
be relevant in both personal and professional life (Gershon, 2013). The first skill that selfmanaged learning can help to develop is teamwork skills. The self-managed learning encourages
learning through social networks and seminars and conferences. As a result to this, individuals
learn to interact and collaborate with others to work as a team. Similarly, self-managed learning
can also help in developing the communication skills. It motivates individuals to share their
ideas, opinions and views in an effective way. Similarly, another benefit of self-managed
learning can be the development of presentation skills (Bassot, 2013). The self-managed learning
focuses on continuously learning new things by accessing different sources. As a result to this,
individual gain enough confidence to present themselves and their ideas on a wider platform. The
other benefit of self-managed learning can be the development of personality (Kaufman, 2012).
This style of learning helps the individuals to develop their personalities by acquiring knowledge
on vast topics and skills required to solve real life problems.

PERSONAL DEVELOPMENT PLAN

Personal development plan can be understood as a set of action plans that individuals tend to
implement to meet their long term, and short term needs in personal and professional life
(McCloud, 2015). The PDP states the objectives of an individual and proposes action plans to
meet those objectives for personal and professional development (Barrow, 2011). These action
plans as mentioned in the PDP are prepared based on the evaluation of ones strength and
weaknesses along with opportunities and threats.

Objectives (original)

Objectives

Success Criteria

(reset)

20

Actions

Implementation

Short

Term

Objectives
To be able to apply

This short term I will participate I

the knowledge and

objective holds a in

skills learned through

greater priority as training

different

on-the-job

it has a greater programs

and

on-the-job

impact on how I are

training
performing
effectively

in
more

perform

in

will

register

different myself

to

participate

that training program

related to on

presentation

my my current work skills

current

requirements.

workplace.

development

in

To

the first week of

recognize success

March with the

in achieving this

permission

objective,

my managers. As

my

of

current

soon

performance

training program

report can work

is completed, I

as

will

be

participating

in

an

effective

measure.

as

this

another

three

weeks

on-the-

job

training

offered by the
company

on

communication
and

leadership.

For this, I have


talked

to

the

management
regarding
required
21

the
leave

during the first


week of March.

Schedule:
March 2016 1st Week: - Off-the-job training on presentation skills enhancement
March 2016 2nd, 3rd, 4th Week: - On-the-job training on communication and leadership
To be able to maintain

This objective is To

meet

a greater level of

important in my objective, I will schedule for 5

punctuality

by

every

performing

the

performance. My strictly follow a mentions all the

days prepare

this I will prepare a


and months

assigned tasks within

attendance

the given deadlines.

work completion mentions all of need to perform


details

can

and schedule

that

be the

that activities that I

activities along with the

used as a measure that are pending deadlines within


to

review

improvement

my along with the which they are to


in deadlines.

be

completed.

time management

Based

skills. Based on

schedule, I plan

22

on

this

the review of the

to perform all

effectiveness

my

the

of

scheduling

tasks.

Furthermore,

if

technique, further

any new tasks

review

occur, they will

will

be

made

be entered in the
schedule as they
come.

Schedule:
February 2016 June 2016
Long

Term

Objectives
To grow in my chosen To grow in My

ability

to I will initiate in To achieve this

career path by gaining my chosen handle

learning

experience in store career path managerial

new objective, I will

job ideas

management in the by getting description in the concepts


current company

and work under close


on supervision

of

promoted

store will allow store

my

to

me to recognize management

manager. I will

manageria

the

success

of during

store

the constantly show

l position this objective. In targeted period.

inquisitiveness

in

and curiosity in

the the

end,

the

current

managerial

skill

store

company

that

have

management

developed

and

issues.

showcased can be

Furthermore,

an

will volunteer to

effective

measure for my
23

take

over

I
the

improvements.

store
management
responsibilities
in the absence of
my manager.

Schedule:
February 2016- February 2017
To gain experience in

The success of To capitalize on The

store management to

this

open my own store in

objective can be will

future

recognized by my managerial

long-term this objective, I implementation

confidence

learn of the developed


action plan will

and skills during my be characterized

ability to open tenure

in

the by

and manage my current


new

business. workplace.

The

gathering

managerial
I knowledge while

successful will request the working

opening

and management to different

functioning of my help me practice positions.


newly

under

opened different

will

This
be

store will work as managerial

implemented by

closely

performance skills to learn.

measure.

monitoring

the

managers
actions

and

decisions

and

using

this

observation as a
base for ones
24

decisions.
Schedule
February 2016- July 2018
Review Date: July 2016

3.3

REFLECTION

This PDP that I developed to meet the set objectives has helped me develop to the best levels not
just in my personal life but also in professional life as well. The developed PDP prepared in 2016
aims to achieve the set objectives within 2018. Previously, I felt that I require a lot of
development in my professional and personal skills to progress in my intended career path. I
lacked the required knowledge and skills to progress in as intended. This brought about a great
stress in me and got me deviated from my initial goal to become a store manager of a growth
oriented organization.
After I had joined the HND Business Management Diploma course, I started gaining enough
confidence to move forward in my set goals. During the study period, I gained the understanding
and implication of the PDP and its relevance in my personal development. Based on my selfassessment I identified the skills in me that required enhancement. I prepared the PDP by
incorporating all these identified skills. My PDP helped me learn that learning is a continuous
process and to grow continuously; it is important to learn continuously. It helped be meet my
short term and long term objectives of learning the missing skills and knowledge and gaining
managerial experience (Dirksen, 2011). The PDP put forward several action plans that could be
implemented to reach my career goals. Furthermore, it also explained the critical success factors
relevant to each objective that enabled me to make an assessment of the achieved objective. A
person who graduated yesterday, stops learning today, will become ignorant tomorrow. Thus, this
PDP that I prepared for my personal and professional development has kept me away from being
ignorant.

25

I prepare this PDP to meet two of my short term objectives i.e. 1. Acquiring the skills and
knowledge that I missed and 2. Maintaining a greater level of punctuality with effective time
management. The PDP helped me in achieving both of these objectives by proposing action
plans to implement several related on- the- job and off- the- job training and skills development
programs. Furthermore, my long-term objective to grow in my chosen career path by gaining
experience in store management in the current company. However, I reset this objective so as to
grow in my chosen career path by getting promoted to a managerial position in the current
company as promotion signifies growth (Burns & Sinfield, 2012). This PDP helped me
understand that stagnancy will keep us from learning new things. It is important to move forward
and aim higher, and this has helped me implement my long term objective of owning my store.
Part 2 (b): Case Study of Talk Team UK
Talk Team UK is a telephone banking company based on London. This company has been facing
several issue in motivation and organizing. In this study, the issues that Talk Team UK has been
facing at present are tracked with the view of coming up with proposals to change such
situations. The problems have been identified, and proposed changes have been suggested for
each of the identified problems in the below section. Furthermore, based on different motivation
and time management strategy, this study attempts to solve the Talk Team UKs internal workbased problems.

QUESTION 1:
TEAM UK

PROPOSED CHANGES TO TALK

Based on the analysis of the below-mentioned problems, an attempt has been made in this case to
propose changes that can be relevant in solving the identified problem. In the following sections,
the problems are matched with their proposed changes to find sustainable solutions.

PROBLEM 1:

PAYMENT DISPARITY

The employees of Talk Team UK believe to have experienced disparity regarding payment. They
feel that the company lack a fixed ad standard reward system where there is a disparity in
payments among staffs of the same level (Lees, 2013). Furthermore, the company has also failed

26

to pay overtime for employees despite their additional contributions. This problem has caused
lower motivation among the employees leading to declining in performance.
This problem can be reviewed in the backdrop of the Equity Theory by John Stacey Adams. The
equity theory of motivation states that it is essential to maintain a fair balance between the inputs
of the employees and the output they receive (Dowson, 2015). The inputs can be hard work,
time, effort, knowledge, skills, etc. and the outputs can be in the form of salary, bonus,
recognition, reputation, etc. In Talk Team UK, employees feel the lack of balance between their
inputs and outputs leading to lowered motivation. Thus, it is important for the company to
maintain the balance of the employees inputs and outputs (Hansson & Fried, 2010).
Furthermore, attempts should be made to maintain transparency in the companys reward system.

PROBLEM 2:

LACK OF EMPLOYEE DEVELOPMENT

Employee training and development is not just important for the employee but also for the
organization itself (Haley, 2015). In Talk Team UK, the employees lack enough training and
development. The impact of this can be seen in the employees performance and eventually on
the overall organizational performance. Lack of the prospect of development and training not just
degrades the employee performance, but also gets them to feel demotivated (Hudson & Hudson,
2012).
This problem faced by the company can be solved by proposing the company to offer the
employees with different training and development opportunities. The company can sponsor or
organize different on-the-job and off-the-job training for the employees of different levels. These
training programs will not just develop the employees but also put a positive impact on the
companys overall performance (Hudson & Hudson, 2012).

PROBLEM 3:

LOWER GROWTH PROSPECTS

Employees in Talk Team UK lack the prospects of growth in their career mostly due to limited
promotion opportunities. The company rarely promote its employees and in the absence of
proper development programs, they tend to hire well-qualified people for higher positions. This
hinders the employees growth and restricts them to experience job satisfaction.

27

The two-factor theory of motivation as proposed by Fredrick Herzberg states that there are two
factors of motivation i.e. hygiene factors and motivators (Marsh, 2011). The hygiene factors
prevent dissatisfaction while motivators create job satisfaction. Thus, in Talk team the UK, the
employees lack the motivators. Their lack of growth prospects results to lower job satisfaction.
To solve this problem, it is important for the company to develop its employees and make them
capable enough to handle managerial positions (Mullins, 2013). This will not just provide the
employees with growth opportunities, but will also allow the company to have satisfied, loyal
and qualified managers within the company.

PROBLEM 4:
APPRAISAL

PROBLEMS IN COMMUNICATION AND PERFORMANCE

Another work related problem faced by the company is the inefficiency in communication and
performance appraisal. There is a lack of communication between the management and
employees causing a huge gap between them. Furthermore, the company rarely holds staff
meetings and employees do not even recognize each other. This adversely hampers the on-thejob environment and also negatively impact the companys social environment.
To solve this, it is important for the company to hold periodically staffs are meeting where
employees can communicate with the management as well as with each other (Gallagher, 2013).
In addition to that, informal programs can also help to increase cohesiveness among the
employees in order to facilitate teamwork. Similarly, Talk Team should focus on collaborative
goal setting where employees views are respected and considered. Along with that, periodic
performance appraisal can contribute in developing a greater understanding of the management
of the issues that impact the performance of individual employees (Williams & Penman, 2011).

PROBLEM 5:

TIME MANAGEMENT PROBLEMS

The employees in talk Team UK have been basing with adverse issues related to time
management. There have been frequent events where employees have missed deadlines.
Furthermore, the employees rush in the day ends leading to erroneous tasks. This has led to
performance issues degradation of outputs.

28

To solve this, it is important to set the goals and deadlines based on the SMART criteria. It is
important for the management as well as employees to collaborate while setting goals and
deadlines so that it becomes easier to meet deadlines (Mcleod & Mcleod, 2014). Furthermore,
concerns should be given to the scope, cost and time of the activities while setting the
requirements of the deliverables. Similarly, in the case of problems in time management caused
due to employees negligence, it is important to take disciplinary actions against such employees.
Also, employees can be directed to present transparency on their work schedules so as to manage
time more effectively. Use of technology can also help to complete tasks within the deadline and
also can help reduce errors (McCloud, 2015).

QUESTION 3:

TIME MANAGEMENT STRATEGIES

For Talk Team UK, time management has proved to be one of the biggest problems. The lack of
effective time management has hindered the overall performance of the organization and led to
failure in meeting deadlines. To solve this, Talk Team can consider the use of the 4Ds strategy for
time management. The 4Ds method of time management enables the companies and individuals
to manage their time based on four basic strategies i.e. Delete (Drop), Delegate, Defer and Do.

3.1

DELETE (DROP)

The first strategy to manage time effectively to meet the deadline can be to drop or delete
unnecessary tasks (Hansson & Fried, 2010). Every day, employees in Talk Team perform a lot of
tasks. However, it is essential for them to find out the tasks that are unnecessary and drop them.
This helps in reducing the redundancy and allows the employees to have more time to perform
rather important tasks.

3.2

DELEGATE

Another strategy for effective time management can be to delegate the tasks to others (McNab &
Dutton, 2015). The employees in talk Team UK can try delegating their tasks to other employees
rather than performing those tasks I rush. This leads to quality in performance as well as a
reduction in errors. Delegation can be both horizontal and vertical where employees delegate to
the lower level or peers respectively (Matthews, 2012). Similarly, sometimes upward delegation
can also be undertaken as per the need of the situation.
29

3.3

DEFER

To effectively manage the time, employees in Talk Team UK can also defer their tasks. It is
possible for the employees to perform some tasks later to give more importance to other tasks
whose deadlines are due. For this, it is important for the employees to prioritize the tasks based
on their deadlines. Based on such prioritization, it is possible to perform the tasks that are
important at present and to defer the tasks that are less important at present (Gershon, 2013).

3.4

DO

Based on the 4Ds technique, Doing the task is one of the effective time management strategies.
The employees in Talk Team should buckle up and perform the assigned tasks- one at a time. It is
important for the employees to schedule all their tasks and perform one task at a time (Matthews,
2012). Thus, it becomes crucial for the employees to follow their schedules strictly to meet their
deadlines as they become due.
Thus, the use of the above mentioned time management strategies can help the employees in
Talk Team UK to achieve their goals effectively and to meet the deadlines. Furthermore, these
strategies will also allow the employees to perform quality tasks within the given time with
reduced errors.

CONCLUSION
This assignment on personal and professional development has helped in developing an
understanding of different issues related to personal and professional development. This study
has allowed in developing an understanding of the relevance of the personal development plan in
setting different long term and short term personal and career goals (Mcleod & Mcleod, 2014).
Similarly, this study has also shed light on the time management issues faced by the companies
with the view of proposing them with effective time management strategies. Furthermore, the
developed PDP in this study has helped in developing an understanding of oneself to create
action plans to meet the set objectives. This study has touched different aspects of personal and
professional development to enhance and create the required skills and to meet the objective that
has been set in the personal development plan (Williams, et al., 2012). In conclusion, this study

30

attempts to encompass the understanding of oneself to understand and fulfill the improvement
needs of an individual.

31

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