(Simulated) Prelim Quiz No.

3 - Operations Management
Name:_____________________________
I.

Section:___________________

IDENTIFICATION. Identify the following.

1. ______________________An important cause of operations failures.
2. Designs that have not been well thought out, or incorrectly implemented, or instructions for
assembly or usage that are wrong or unclear, can be the cause of ___________________.
3. ________________________Key question that determines potential size of the market.
4. _________________________Key question that determines if outsourcing some or all of
the work is an option.
5. ______________________Key question that defines what customers expect.
6. ____________________________Key question that identify potential liability issues,
ethical considerations, sustainability issues, costs, and profits.
7. ____________________Key question that consider level of quality competitors provide for
similar items.
8. _______________________Key question that accounts for necessary knowledge, skills,
equipment, capacity, and supply chain capability.
9. ________________________Key question that considers expected demand profile.
10. __________________________ Key question that considers how product and/or services
would fit with current offerings.
11. _______________________It refers to the capability of an organization to produce an item
at an acceptable profit.
12. _______________________It refers to the capability of an organization to provide a
service at an acceptable cost or profit.
13. ___________________Changes which include low demand, excessive warranty claims,
the need to reduce costs.
14. _____________________________Changes which include aging baby boomers,
population shifts.
15. ________________________Changes which include government changes, safety issues,
new regulations.
16. __________________________Changes which include new or changed products or
services, new advertising/promotions.
17. __________________________ Changes which include costs or availability of raw
materials, components, labor, water, energy.
18. _____________________________ Changes in product components, processes.
19. _____________________________One of the strongest motivators for new and improved
products or services.
20. ____________________________ Dismantling and inspecting a competitors product to
discover product improvements.
21. __________________________ Can enable a company to leapfrog the competition by
developing an even better product.
22. ____________________________ Refers to organized efforts that are directed toward
increasing scientific knowledge and product or process innovation.
23. ________________________ has the objective of advancing the state of knowledge about
a subject, without any near-term expectation of commercial applications.
24. __________________________ has the objective of achieving commercial applications.

II.
III.

25. ___________________________ converts the results of applied research into useful

commercial applications.
26. _________________________ The responsibility of a manufacturer for any injuries or
damages caused by a faulty product.
27. _________________________Says that products carry an implication of merchantability
and fitness; that is, a product must be usable for its intended purposes.
28. __________________________This may result in low consumer ratings in terms of ease
of use.
29. ____________________________ can provide a range of comparative advantages over
traditional teams.
30. _______________________________ of an international team may yield different points
of view and ideas and information to enrich the design process.
31. _____________________________ also known as life cycle analysis , is the assessment
of the environmental impact of a product or service throughout its useful life.
32. __________________________ deal with products that have reached the end of their
useful lives.
33. ____________________________Its goal is to choose products and services that have
the least environmental impact while still taking into account economic considerations.
34. _________________________ The purpose of these programs is to reduce the dumping
of products.
35. ____________________________ Refers to refurbishing and then reselling returned
goods that are deemed to have additional useful life.
36. _____________________________ Refers to an examination of the function of parts and
materials in an effort to reduce the cost and/or improve the performance of a product.
37. ___________________________ refers to refurbishing used products by replacing wornout or defective components, and reselling the products.
38. ____________________________ Design so that used products can be easily taken
apart.
39. _______________________ means recovering materials for future use.
40. ____________________________ Design that facilitates the recovery of materials and
components in used products for reuse.
TRUE OR FALSE
ENUMERATION
1-4. Product and service failures cause/lead to
5-12. What Does Product and Service Design Do/Activities and responsibilities of product and
service design
13-14. Fundamental considerations in most purchasing decisions from the buyers standpoint
15-18. Key questions management must address
19-20. Main forces that initiate design or redesign
21-26. Reasons for Product and Service Design or Redesign/Factors that give rise to market
opportunities and threats
27-31. Sources of ideas for new or redesigned products or services
32-35. Customer input can come from
36-38. Input from suppliers, distributors, and employees can be obtained from
39-41. R&D efforts may involve

42-44. Organizations generally want designers to adhere to guidelines

45-46. Critical issues in Human Factors
47-50. The 3 Rs
IV.

COMPUTATION