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CRISPO, Adrian Mikhos A.

11386703

11386703
GUZMAN, Carla Mae O.

11371625

11371625
OLIS, Alyssa Joy U.

11355603

11355603
PROCESS FLOWCHART OF BUREAU VERITAS PHILIPPINES

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Location: Ramon Magsaysay Bldg.


Process: Certification
Description
of
Process
Organization inquiry
Send application form to client
Receive and review application
Decide dates of audits
Stage 1 of audit: Check
documentation, policies,
procedures, and general state
of preparedness
Submit stage 1 report to
organization
Stage 2 of audit: Check
implementation of system
Submit stage 2 report to
organization
Submit report for independent
review
Report/Audit process
conforming to requirements; if
no,
Make rectifications required in
reports
Certification Decision Issue of

Time (day)

Start
Process

Step

Date: 07-07-2016
Analyst: Crispo, Guzman, Olis

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CRISPO, Adrian Mikhos A.

11386703

11386703
GUZMAN, Carla Mae O.

11371625

11371625
OLIS, Alyssa Joy U.

11355603

11355603
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1. Process Flowchart

Certificate
Surveillance audits
annually/biannually
Recertification audits

Add a column for the number of people involved per process

Decision for certification and Selection of Certification Body

Organizations top management decide to go in for certification

Enquiries for certification received from organization on common mail id

Enquiries for certification received by SCS marketing manager

Application Review and Contract Finalization

Receive Filled Application from the applicant organization

Authorized person makes CR as per guidelines

Contract sent to applicant organization

Finalize contract and sign the contract

Register contract in the database

Audit Planning Phase

Agree on the dates of the stage 1 and stage 2 audits

Agree on the Audit Team members

Pre-Assessment Audit (Optional)

CRISPO, Adrian Mikhos A.

11386703

11386703
GUZMAN, Carla Mae O.

11371625

11371625
OLIS, Alyssa Joy U.

11355603

11355603

Agree on Technical Scope & choice of certificates


Stage 1 Audit & Reporting of the Findings

Conduct the stage 1 audit on site

The purpose of the stage 1 audit is to


o

to audit the client's management system documentation;

to evaluate the client's location and site-specific conditions and to


undertake discussions with the client's personnel to determine the
preparedness for the stage 2 audit;

to review the client's status and understanding regarding requirements of


the standard, in particular with respect to the identification of key
performance or significant aspects, processes, objectives and operation of
the management system;

to collect necessary information regarding the scope of the management


system processes and location(s) of the client, and related statutory and
regulatory aspects and compliance (e.g. quality, environmental, legal
aspects of the client's operation, associated risks, etc.);

to review the allocation of resources for stage 2 audit and agree with the
client on the details of the stage 2 audit;

to provide a focus for planning the stage 2 audit by gaining a sufficient


understanding of the client's management system and site operations in the
context of possible significant aspects;

CRISPO, Adrian Mikhos A.

11386703

11386703
GUZMAN, Carla Mae O.

11371625

11371625
OLIS, Alyssa Joy U.

11355603

11355603
to evaluate if the internal audits and management review are being
planned and performed, and that the level of implementation of the
management system substantiates that the client is ready for the stage 2
audit.

Prepare a report, which identifies omissions and/or Problems for correction prior
to the Certification Audit.

Corrections to be implemented and submitted to Bureau Veritas Certification for


closure.

Stage 2 Audit & Reporting of the Findings

Opening meeting

Conduct Site tour

The stage 2 audit shall take place at the site(s) of the client. It shall cover at least
the following:
o

information and evidence about conformity to all requirements of the


applicable management system standard or other normative document;

performance monitoring, measuring, reporting and reviewing against key


performance objectives and targets (consistent with the expectations in the
applicable management system standard or other normative document);

the client's management system and performance as regards legal


compliance;

operational control of the client's processes;

internal auditing and management review

CRISPO, Adrian Mikhos A.

11386703

11386703
GUZMAN, Carla Mae O.

11371625

11371625
OLIS, Alyssa Joy U.

11355603

11355603
o

management responsibility for the client's policies;

links between the normative requirements, policy, performance objectives


and targets (consistent with the expectations in the applicable management
system standard or other normative document), any applicable legal
requirements, responsibilities, competence of personnel, operations,
procedures, performance data and internal audit findings and conclusions.

Cover all core processes and sites

Interviews, Observations & Discussions

Record Audit teams concerns

Record and hand over Non conformities to organization

Closing Meeting

Summary of observations

Recommendation of the audit team

Non-conformity clearance

Provide objective evidence of implementation of corrective action

Non-conformity may be cleared through on-site follow-up audit or documentary


evidence through fax / e-mail

A major non-conformity may require an on-site follow-up audit

Certification / continuation. as applicable. can be recommended only after closure


of all non-conformities

Certification

CRISPO, Adrian Mikhos A.

11386703

11386703
GUZMAN, Carla Mae O.

11371625

11371625
OLIS, Alyssa Joy U.

11355603

11355603
Bureau Veritas Certification issues certificates of approval to the various
standards

Bureau Veritas Certification supplies artwork of Certification Mark in electronic


and paper copy for printing on stationary

Organization to use certification mark according to the guidelines for use


provided along with the certificate

Post Certification Activity

Surveillance Audits (annually or bi-annually)

First Surveillance audit for a certification cycle to be conducted within 365 days
of the last date of the stage 2 audit

Not accepting surveillance audits as per schedule may lead to suspension and/or
withdrawal of the certificate

Audit intimations to be sent in advance and audit dates mutually decided

Any nonconformities reported to be addressed as stated above

Recertification

New Contract

Recertification audits and associated certification decision process to be


completed before expiry of the existing certificate and no extension to validity of
previous certificate

Bureau Veritas Certification offers open ended contracts which does not require
re-submission of application form at end of 3 year certification cycle

CRISPO, Adrian Mikhos A.

11386703

11386703
GUZMAN, Carla Mae O.

11371625

11371625
OLIS, Alyssa Joy U.

11355603

11355603
2. Capacity
Number of auditors: 20
Maximum number of projects an auditor can handle per month: 3
3. Layout

4.

Recommendation
Line Balancing
Create a workstation
+ new layout

CRISPO, Adrian Mikhos A.

11386703

11386703
GUZMAN, Carla Mae O.

11371625

11371625
OLIS, Alyssa Joy U.

11355603

11355603