Address:

132, 2nd Floor, Nitikhand 3, Indirapuram

Ghaziabad, U.P., India, 201301.
Mobile: +91-9811175682
E-mail: priyankasharma336@gmail.com

PRIYANKA

OBJECTIVE

CURRENT
JOB

To pursue a highly challenging career, where I can apply my knowledge and contribute
constructively to the organization for delivering quality solutions to clients and
customers with continuous learning and bringing growth in an organization with my
abilities and strategies.

Rockwell Automation India Pvt. Ltd Noida

Feb 2010 till date
Working as Senior Specialist Pre and post sales Support Working as
Account Manager for the largest distributor in India (Multivista Global). Imparted knowledge
and training of SAP, eCOMM and developed various dashboards

Engaged in all pre and post sales support. Analyze, enter, edit and interpret incoming
orders, material return request, shipping discrepancies, material requirement and
account receivable issues.

Helping sales executives by making technical presentations, answering technical

questions and managing customer trial through mail, phone and chats.

Performing customer
opportunities.

Provided feedback on the releases of new products.

Created sales dashboards and reports.

Managed sales pipelines and opportunities.

Analyzed customer transactions and generated reports, maps, and graphs.

Performed pre-sales analysis and added leads to CRM.

Primary contact for all distributors, customers and other Rockwell Automation
employees for assistance, direction or alternatives.

Overseeing Annual maintenance contract and extended warranty contract.

Issuing credit/debit note to customer, also helps finance in reconciling the customers
account.

Played a key role in SAP implementation-Supply Chain Management (Global Process

Transformation) in my current organization.

Works on distributor maturity and helps the organization in building great trust and
bond with the distributor which in turn brought business to the organization.

All type of escalations from customer/sales.

Utilizing knowledge of Rockwell Automation organization, products & services,

electronic tools and administrative policies/procedures to determine the nature of
assistance needed. Interfaces daily with a broad spectrum of functions to obtain and
update information in the Knowledge Base.
Managed the team in absence of the manager. Act as an example to all the members
of my team by being the person who most closely follows the principles and practices
we have committed to.

product

demonstrations

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and

supporting

targeted

sales

PREVIUS

JOB

Vision Comptel, now ATC Engineering

Oct 2009 Jan 2010
Worked as Project Engineer

Analyze the business nature, and production processes followed by client.

Design and install equipment for manufacturing process.

Review and reform the current production process as necessary.

Test and troubleshoot machines and processes

Rockwell Automation India Pvt. Ltd Noida

Aug 2008Sep 2009
Worked as Graduate Engineer Trainee.

SKILL SET

PROJECTS

ACEDMIC
CREDENTIAL

Engaged in engineering and execution of Industrial Automation Projects. Analyzing

the requirement, providing system configuration and executing the project. Includes
product selection, ordering.
Installed and maintained production machinery on shop floor.

Planned, developed, troubleshot and conducted tests for a variety of equipment

Experience in procurement, engineering & execution of industrial Automation projects.

Effective interpersonal & communication skills with strong analytical, problem solving
abilities.

Computer (including keyboarding proficiency) skills including MS Office.

Experience in working on SAP.

Ability to work with individuals with mixed levels of knowledge and experience.

Detail-oriented approach.

Proven negotiation skills in the successful resolution of customer issues.

Able to work independently and collaborate with people

Willingness to continuously learn and embrace change.

Step forward process.

Drives tracker process flow and dashboard.

Part of process implementation team during SAP migration.

FLD Po logging processes and trainings to team.

Critical expedite process for SSB.

Pending RMAs cleansing project with dashboard.

High TAT tickets and overdue tickets reports and dashboards.

Random audits of service tickets of team and feedback to them accordingly for
process improvement.

Control and Automation Lab for IIT-Madras, Bindal Paper Mill, Spinning line for
Reliance Industry and HVAC system for ONGC, Mumbai.

Bachelor in Technology (B.Tech) in Electronics & Communication specialization from

ABES Engineering Collage, Ghaziabad (Affiliated to UP Technical University) in 2008
with 70% marks.

Diploma in Electronics specialization from Govt. Girls Polytechnic, Shamali (Affiliated

to UP Technical University) in 2005 with 70% marks.
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RELEVANT
COMPUTER
EXPOSURE

High School (10th) from M. S. Inter College, Morna, (Affiliated to U.P. Board
Allahabad) in 2002 with 69.6% marks.

Languages: C Language, Lab View, Simulation Lab.

MS office (MSWord, Excel, Power Point, MS paint).

PERSONAL

Fathers name

INFORMATION

: Mr. S.P. Sharma

Date Of Birth

: 5th Feb,1988

Languages Known

HOBBIES

: English and Hindi.

Singing, sketching and traveling.

Declaration:
I assure that all the information given is best of my knowledge.
DATE: 27/05/2016

Priyanka

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