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ENGLISH ACTIVITY No.

1
1. Identifique los miembros de la compaa por medio de una presentacin
personal. Mencione aspectos tales como: name, nationality, age, interests,
marital status, feelings, profession responsibilities in the company.
Name: janeth
Last Name: Her last names are gomez corredor
Age: She is 28 years old
Nationality: She from is Bogot. Her am Colombian.
Profession: She is company manager
Duties: She plans and develops short- and long-term. approve purchases make the daily
tonnage of the overall cash
Interests: She is interested in improving customer attention
Marital Status: She is married voman

Name: Carlos
Last Name: His last name Martinez Contreras
Nationality: He is from Bogot. His am Colombian..
Profession: He is chef
Duties: He elaborates and makes up menus and raw material orders
Interests: He is interested in expanding the menu, with Italian food
Marital Status: He is married man
Feeling: He is happy of working in this company
Feeling: He is happy of working in this company
Name: Sandra
Last Name: Her last names are Bernal Herrera
Age: She is 45 years old
Nationality: She is from Libano. Her am Colombian.
Profession: She is professional cook
Duties: She prepares, cook, and presents food
Interests: She is interested in learning to cook Italian food
Marital Status: She is married voman
Feeling: He is happy of working in this company

2. Escriba un prrafo en ingls y de acuerdo con su proyecto de formacin


sobre A company Profile. Incluya Companys name, business, company

activity, nationality, offices, customers, portfolio, composition, major


markets, main competitors and importance.
TCC company

TCC Colombian company, is human group, full, warm and expert who provides peace of
mind and confidence to its customers through innovative logistics solutions in the supply
chain.
TCC has a broad portfolio where you can find logistics solutions tailored to your needs and
your company as:
parcel
courier
bulk Load
Logistics Operations
In addition, TCC offers pickup service delivery, with the ability to track your shipment, and
further obtain certification of delivery.
It has wide coverage through Points of Logistics and Services TCC, in Colombia and the
United States, which is a great advantage for your customers
READING COMPREHENSION ACTIVITY
1)

Read the following questions and answer them


knowledge.

according to your

1. What is a customer in the Supply Logistics Chain?


customer is not simply the person or organization that pays the invoice but
includes users as well as makers. wants to satisfy customers under the concept
of profitability and without any company loss. In order to know their requirements
is necessary to ask customers what they need before making a decision and how
the decision affects them.

2. How does an organization determine customer requirements?


Customer requirements they determine through the Demand Creation Process. It
involves the management system and the marketing process to satisfy customers.

The marketing process tries to detect what customers want to attract them to the
organization with the intention that their wants are satisfied.

3. Why is important to identify customer requirements?


It is significant to determine the customer requirements to match the benefits
of existing products and services with the needs and expectations of customers.
Consequently, it is important to understand the needs before making a commitment
to supply products or services.

Diagram of the actors of the logistic Chai

ENTRANCE

F
abricante

Distribution

Shops and whom the

Person to

ustome
RETAILER C

to
store,

ACTORS FUNCTIONS

inform.

requirement.

of products . your

as
ccording to
reliability. in direct sale

fractionate ,
are engaged ofered
fast and safe

supply,
capacity, quality

workforce,

processes ,

Transport ,
supermarkets
service is
Convenient,
services through

functions :

C
arrier

contact and
Evaluate suppliea
rs
. inventory.
nd

Purchased .

Check Product

and buy.

Choose suppliers
product or

Main
S
et suppliers to buy
Manufactures a

P
roviders

LOGISTICAL ACTORS

CUSTOMER SATISFACTION

ITEM
01

02

03

04

05

DESCRIPCION
Diferencia entre necesidades y
requerimientos de los clientes de
acuerdo con la lectura Customer
Focus.
Distingue los nombres de los
actores de la cadena logstica en
ingls, de acuerdo con su proyecto
de formacin.
Identifica las actividades que
desarrollan los actores de la
cadena logstica en ingls, de
acuerdo con su proyecto de
formacin.
Establece las necesidades de los
actores de la red logstica en la
empresa bajo estudio.
Seala los requerimientos de los
actores de la cadena logstica,
teniendo
en
cuenta
las
necesidades determinadas.

CUMPLE
SI
NO

OBSERVACIONES