Hector

D. Diaz
518 Jones St. Lebanon, PA 17046
Cell: (717)-813-2525

Objective:

E-Mail: hectord_01@yahoo.com
e-Portfolio: http://hdd001.weebly.com/

Seeking a management position with an organization where I can utilize my skills and experience to improve operations,
increase profitability, and enhance growth.

Summary of Qualifications and Skills:

Competent in Web research, written and oral communication, records management, and proofreading and editing written documents
Over four years experience of using customer-service skills by successfully interacting with 100+ customers daily
Leadership skills through experiences in classroom group projects, volunteer work, and workplace
Bilingual; fluent in Spanish (Advanced reading/writing level)
Proficiency in Microsoft Office Word, Excel, Access, PowerPoint

Education:
Bachelors of Science in Business Administration
Lebanon Valley College - May 2016
Major: Business Administration; Minor: Global Studies
Maastricht University School of Business and Economics, Maastricht, Netherlands May 9- June 6, 2015
Study Abroad Experience
Relevant Courses: Principles of Management, Organizational Behavior, Business Ethics, Management Science, Organizational
Communications, Strategic Management, and Management Information Systems

Significant Projects & Research:

Strategic Management, Spring 2016

Won first place in a business simulation where teams within the class had to manage and compete within a footwear industry. The
simulation was based on achieving investors expectations and maintaining a great overall score.
Magnitude Dimensions of Globalization, Fall 2015

Evaluated a transnational corporation (Coca-Cola Company) as it related to business practices conducted in different nations.
Principles of Marketing, Fall 2014

Complied extensive marketing research to develop a report by analyzing market opportunities and justifying a marketing plan to grow
revenues and market share for Samsung Electronics. Made a formal recommendation to expand outside a domestic market segment.

Volunteer Work:
Note Taker, Lebanon Valley College- Spring 2016

Provided notes to students who requested assistance from the center for disability resources.
Annual Lebanon Valley Latino Health Fair- October 2015

Translated effectively for Spanish speakers to complete paperwork for vision screening.

Employment History:
Server, The Hollywood Casino and National Penn Racing, MountainView Terrance- October 2015- Present

Serve orders by picking up and delivering customers choices from bar and kitchen.

Present menus to customers and answer questions about menu items, making recommendations upon request.

Contribute to team efforts by accomplishing tasks as needed.

Hospitality Management Internship, Hershey Lodge- June 2015-September 2015

Evaluated labor and food cost procedures.

Calculated forecast of assigned restaurants.

Collaborated and discussed in meetings to prepare for high volumes of guests.

Trained and supervised employees to perform excellent customer service.

Server Assistant, The Hotel Hershey, The Circular- May 2011-May 2015

Provided guests with water, coffee/tea, and bread service throughout the meal.

Maintained the cleanliness and safety of all common areas and service stations.
Human Resources Internship, Hershey Park- May 2014-August 2014

Assisted with the scheduling process for over 2,000 seasonal employees.

Counseled and applied progressive disciplinary procedures to employees.

Emailed letters, memos, reports, and forms through IBM notes to managers, employees, and parents of park employees.

Developed Excel skills by providing reports of staff attendance, disciplinary records, and work availability for park employees and
volunteers.

Professional & Student Organizations:

Phi Beta Lambda (Business Club), Member- September 2015- May 2016
National Honor Society of Leadership & Success, Member- May 2014- May 2016
Hispanic Alliance Club, Member- Fall 2013- Fall 2014