Controlled Copy

Project Governance and Communication Plan

Prepared By / Last Updated

By
Name
Role
Signature
Date

Reviewed By

Approved By

Controlled Copy

Project Governance and Communication Plan

Table of Contents
1.0

Background 3

2.0

Proposed Engagement Governance model

2.1 Level I: Steering Committee

2.2 Level II: Program Management Office

2.3 Level III: Project Teams and Expert Groups

3.0

Escalation Matrix

4.0

Project Communication

5.0

Change Request

6.0

Roles & Responsibilities

7.0

Key Success factors9

8.0

Comments

9.0

Approvals/ Signoff 10

10.0

Change Log 11

and Status Reporting 6

10

Controlled Copy

Project Governance and Communication Plan

Prepared By
Date Prepared

S.Krishnaswamy
December-2012

Priority

High

1.0 Background
.

2.0 Proposed Engagement Governance model

Figure 1.0 Governance Model

2.1 Level I: Steering Committee

Steering Committee
Sanmar

CTS

2.2 Level II: Program Management Office

The staffing of the Program Management Office (PMO) will consist of the Project Manager, Key
business stake holders from SANMAR, Cognizants SAP Project Manager, Cognizants SAP
Cluster Leads from Cognizant. These individuals will work in coordination with members of the
client team and share responsibility for the development, execution and dissemination of various
processes, tasks, standards and deliverables.

Ensure robust project management, quick issue escalation and resolution as required

Ensure knowledge transfer, shared learning and reuse across projects

Participate in Executive Management discussions and ensure that the group is kept
informed about engagement progress and outstanding issues

Responsible for issue resolution

Risk Management

Controlled Copy

Project Governance and Communication Plan

Program Management Office

Sanmar

CTS

2.3 Level III: Project Teams and Expert Groups

The delivery team will manage the day to day execution of project activities, execute and
enhance management processes, establish effective communication mechanisms, promote
shared learning and reuse, and feed the PMO with relevant information and updates.

Project Team and Expert Groups

Sanmar

CTS

3.0 Escalation Matrix

Escalation Matrix
Sanmar

CTS

Level

Controlled Copy

Project Governance and Communication Plan

4.0 Project Communication and Status Reporting

Project Status Reporting / Review

To
Sanmar

Steering
Committee

Project Manager

5.0 Change Request

Task

6.0 Roles & Responsibilities

Cognizants Responsibilities

Responsibility

Project Team

Controlled Copy

Project Governance and Communication Plan

Roles

Responsibilities

7.0 Key Success factors

Applying learning from our past upgrade experiences

8.0 Comments
Comments

9.0 Approvals/ Signoff

APPROVALS

Controlled Copy

Project Governance and Communication Plan

This Project Charter version x.y is agreed and accepted by:

For and on behalf of Customer

For and on behalf of Cognizant

Signature

Signature

Name

Name

Position

Position

Date

Date

Controlled Copy

Project Governance and Communication Plan

10.0Change Log
Please note that this table needs to be maintained even if separate Change item status log
is maintained in the tool / document and the version history needs to be given here. But
reference can be given to details of the changes if it is not given here.
Version
Number
V1.0
V1.1

Changes Made
Initial baseline created on <DD Month YYYY> by <Name of Author>
<Please refer the configuration control tool / change item status form if the
details of changes are maintained separately if not the template given below
needs to be followed>
Page
Changed
Effective
Changes Effected
No.
By
Date