Knowledge Entry

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#K 38517

Joining webex meeting on Windows 10

Entry Type 4-How-To/Fault

Knowledge Ref 38517

Description

Status All Colleagues

When joining a webex meeting using a Windows 10 machine, error is " Support Not Available. Your version of Cisco WebEx does not support Windows 10. If you
want to use WebEx on Windows 10, contact your administrator for more information."

Profile GHD Helpdesk

Type Information/How-to
Linked Calls 2
Portal Hits 0
Feedback 0
Responses

Environment

Feedback Rating -

Webex

Windows 10

Chrome

How do you rate this KO? (consider

searchability, content, formatting and ease
to follow)

Resolution

5 - Excellent
1.
2.

Use Chrome as web browser.

Go to Chrome://extensions/ - Get more extensions.

4 - Good
3 - Satisfactory
2 - Incomplete
1 - Unusable
Review Required

3.
4.

In the chrome web store, search and install IE tab extension.

First time you click on the logo an executable will be installed. From this point on, each time you click on the extension icon you will see a secondary bar in
which you can add the webex URL by copy-pasting.
The program emulates internet explorer over chrome and makes webex work.

Comments

Call #4670844

Linked CMDB Items

CMDB Item Name

CMDB Item Type

WebEx

User CI

Externally Supported Applications

Other

OK

Last Updated 1/7/2016 8:27:46 AM

Contributors Luisa Lucindo
Natallia Nitievskaya

http://support.intranet.mckinsey.com/support/ServiceManager.aspx?TemplateName=InKn...

1/11/2016