MANAGEMENT PROCESS

1. Who said To manage is to forecast and to plan, organize, to command, to coordinate

and to control?
a. Peter F Drucker
b. Koontz and ODonnel
c. Wheeler
d. Henry Fayol
2. Management consists of getting things done through others. Manager is one who
accomplishes the objectives by directing the efforts of others are the words of?
a. S. George
b. Keith Gubellini
c. Newmann, Summer and Warie
d. John F Mu
3. Management embraces all duties and functions that pertain to initiation of an enterprise,
its financing the establishment of all major policies - who
a. Kimball and Kimball
b. E.F.L Brech
c. E.Peterson and E.G. Plowman
d. Mary Cushing Niles
4. The economic function of a manager is_______________
a. Budgeting and control
b. Maximising profits by minimizing
c. Maximising profits by rational utilisaton of available resources
d. Maximising profits by customer attraction and retentition
5. Management is the art of getting things done through people in formally organized
groups
a. Henry Fayol
b. Koontz nad ODonell
c. S. George
d. E. F. L. Brech
6. Since management is a process of directing men to perform task, ___________ to
extract the work from others is implied in the very concept of management
a. Responsibility
b. Authority
c. Organising
d. Managing
7. The success or failure of an organization can be judged by the ____________ by the
managers
a. Responsibility
b. Decision taken
c. Planning and Control
d. Targets set
8. ______________ includes scientific method, human relations and quantative techniques
a. Principles of Management
b. Essentials of Management
c. MBO
d. Management Approach
9. Without the leadership provided by management the resources of production remain
mere resources and never become production
a. R. C. Davis
b. Peter Drucker
c. J. N. Schulze
d. Stanley
10. According to whom Administration is Top Management Thinking Function And
Management is Lower Management doing function
a. Peter Drucker
b. Oliver Sheldon
c. E. F. L. Berch
d. Ordway Tead
11. As per the modern view of management ,
i.
Top Mgmt. Devote more time to administrative management and Lower Mgmt. On
Operative Mgmt.
ii.
Management is a comprehensive generic function and Administration is interpreted
as a branch of Management.

iii.
iv.

Administration is Top Mgmt. Thinking Function and Management is Lower Mgmt.

Doing function
b&c

12. Management is an art as it

a. is a systematized body of knowledge
b. implies capacity to apply accurately the knowledge to solve the problems
c. is required to apply the knowledge of certain underlying principles
d. a & c
13. Management is a process of exercising ____________ and undertaking _________ in
carrying out business operations.
a. Control and Planning
b. Planning and Control
c. Responsibility and Authority
d. Authority and Responsibility
14. Multiple levels of Management gives scalar chain which is dictated by the ___________
linking all members of the company from top to bottom
a. Chain of Command
b. Unity of Command
c. Formal Communication
d. Transmission of Authority
15. Top Mgmt. Work must be performed at the apex of the organization pyramid because it
cannot be carried out effectively at lower levels who says?
a. Lewis Allen
b. Oliver Sheldon
c. James L. Lundy
d. Joseph Massie
16. Management like other social sciences can be called as _______________
a. Exact Science
b. Inexact Science
c. Profession
d. Behavioral Science
17. Function of Top Mgmt. Are
i.
Mobilisation of resources to implement plans forms
ii.
Coordination and Communication
iii.
Impolementatoin of policies and plans
a. i & iii
b. ii & iii
c. i & ii

d. none of the above

18. Middle mgmt. Acts with and under top mgmt. To accomplish the broad objectives of
administration According to
a. Newman and Logan
b. Hayal
c. Mary C Nile
d. Allen
19. ___________ is the central problem of middle level managers
a. Planning
b. Coordianting
c. Staffing

d. Controlling

20. The functions of lower level mgmt. Are

i.
To provide on the job training to the workers
ii.
To maintaining good human relations and maintain close personal contact with
workers
iii.
Looking after proper maintenance of tool machinery etc
iv.
To cooperate in making a smoothly functioning organization
a. i, ii & iii
b. i, iii & iv
c. ii, iii & iv
d. i, ii &iv
21. __________ prescribes a list of seven functions of management
a. Ralph Davis
b. Joseph Massie
c. Halmann
d. Luther Gulick
22. ___________ coined the word POSCORB
a. Ralph Davis
b. Joseph Massie

c. Halmann

d. Luther Gulick

23. The concept of Role was used by __________

i. Mintzberg
ii. C. S. George
iii. Mar C Niles

iv. Ralph Davis

24. Interpersonal role of a manager is ____________

i. Figure Head
ii. Monitor
iii Leader
a. i, ii
b. i, iii
c. i, iv

iv. Spokesman
d. ii & iv

25. Decisional role of a manager includes

i. Disseminator
ii. Resource Allocator
a. i, ii
b. ii, iii

iv. Negotiator
d. ii, iv

iii. Liason Officer

c. iii, iv

26. ______________ involve the ability to use specialized knowledge and expertise with
work related tools, techniques and procedures
a. Conceptual skills
b. Technical skills
c. Human skills
d. Analysing skills
27. ___________ are used for abstract, reflective thinking and for creative strategy
formulation
a. Human skills
b. Technical skills
c. Conceptual skills
d. Analysing skills
28. True or False
i.
Conceptual skills are critical in top executive positions
ii.
Human relations skills are important only for Top mgmt.
iii.
Conceptual skills are needed to recognize the interrelationships of various
situational factors
a. T, T, T
b. T, F, T
c. F, T, F
d. F, F, T
29. As the enterprise grows in size, management functions are delegated to lower echelon
of authority and is made necessary for more effective administration and control of
company activities
a. Wheeler
b. Allen
c. Hayal
d. Mary C Niles
30. __________ describes Top Mgmt. As the policy making group responsible for the overall
direction and success of all company activities
a. Haya C
b. LLEN
c. Halmann
d. George
31. ________ refers to a line of demarcation between various managerial positions in the
organization
a. Unity of Command
b. Levels of Management
c. Specialization of Task
d. Line of Authority
32. Management is a distinct process consisting of planning, organizing actuating and
controlling, performed to determine and accomplish stated objectives by the use of
human beings and other resources
a. McFarland
b. G. R. Terry
c. Louis A Allen
d. Koontz O Donnel
33. __________ is a predetermined course of action to accomplish the set objectives
a. Stafiing
b. Organising
c. Planning
d. Communication
34. ___________ is the heart of planning
a. Communication
c. Projections

b. Ananlysis
d. Decision Making

35. _________ involves filling the positions needed in the organization structure by
appointing competent and qualified persons for the job
a. Organizing
b. Staffing
c. Directing
d. Controlling
36. __________ provide effective machine for achieving plans
a. Organizing
b. Staffing
c. Directing

d. Controlling

37. _____________ involves managing people and work by means of motivation, leadership,
effective communication and coordination
a. Controlling
b. Motivating
c. direction
d. Coordination
38. _______ is a managerial function to inspire and encourage people to take effective
communication and coordination
a. Controlling
b. Motivating
c. direction
d. Coordination
39. Evaluating performance in terms of planning is ____________
a. Controlling
b. Motivating
c. direction

d. Coordination

40. __________ is concerned with harmonious and unified action directed toward a common
objective
a. Controlling
b. Motivating
c. Communication
d. Coordination
41. ___________ leads to sharing of information, ideas and knowledge
a. Controlling
b. Motivating
c. Communication

d. Coordination

42. Purveyance, which is an essential element of planning covers not merely looking into the
future but making provisions for it According to
a. Taylor
b. Fayol
c. Theo Halmann
d. Koontz O Donnel
43. Planning is an intellectual process, the conscious determination of courses of action, the
basing of decisions on purpose, acts and considered estimates said by
a. Taylor
b. Fayol
c. Theo Halmann
d. Koontz O Donnel
44. Strategic Planning is done by __________
a. Top Mgmt.
b. Middle Mgmt.

c. Lower Mgmt.

d. Board

45. Administrative Planning is carried out by ____________

a. Top Mgmt.
b. Middle Mgmt.
c. Lower Mgmt.

d. Board

46. Operational planning is done by ____________

a. Top Mgmt.
b. Middle Mgmt.
c. Lower Mgmt.

d. Board

47. ________ of a plan is measured by its contribution to the objectives as economically as

possible.
a. Effectiveness
b. Efficiency
c. Productivity
d. Controlling
48. ___________ is the essence of management, the planning is the base of it
a. Organising
b. Coordinating
c. Controlling
d. Staffing
49. Without _________ it is not possible to coordinate the different activities of an organizing
a. Planning
b. Coordianting
c. Controlling
d. Staffing

50. True or False

i.
Planning provides the ground work for laying down control standards
ii.
Planning delays action
iii.
Planning encourages a false sense of security against risk or uncertainty
iv.
Through planning, crisis cannot be anticipated and mistakes or delays
a. T,T, T, T
b. F, T, T, T
c. F, F, T, T
D. T, T, T, F
51. ________ should describe the fundamental reason for the existence of an organization
a. Vision
b. Objective
c. Goal
d. Mission
52. __________ is a systematic attempt to probe into the future by interference from known
facts relating to the past and present
a. Forecasting
b. Analysis
c. Controlling
d. Review
53. Following are 3 important constituents of an acton
i.
the time-limit of performance
ii.
the allocation of tasks to individual employees
iii.
the time-table or schedule of work so that the functional objectives are achieved
within thepre-determined period
a. i, ii
b. i, iii
c. i, iii
d. i, ii, iii
54. _________ involves division of work among people whose efforts must be coordinated to
achieve specific objectives and to implement predetermined strategies
a. Coordination
b. Controlling
c. Staffing
d. Organising
55. Organization is the process of so combining the work which individuals or group have to
perform with facilities necessary for its execution, that the duties so performed provide
the best channels for efficient, systematic, +ve and coordinated application of available
effort
a. Sheldon
b. Uwick
c. Hayal
d. Fayol
56. ______ is the orderly arrangement of group effort to provide unity of action in the pursuit
of common purpose
a. Controlling
b. Staffing
c. Organizing
d. Coordinating
57. ________ indicates clear unbroken line of Authority
a. Scalar Principle
b. Unity of Command
c. Span of Management
d. delegation
58. Each person should be accountable to a single superior
a. Scalar Principle
b. Unity of Command
c. Span of Management
d. delegation
59. No superior at a higher level should have more than six immediate subordinates
a. Scalar Principle
b. Unity of Command
c. Span of Management
d. delegation
60. A good ________ system is essential for smooth flow of information and understanding
and for effective business performance
a. Delegatoin
b. Organizaton
c. Communication
d. Coordiantion
61. ___________ is the key to managerial job and _______ is the key to organization
a. Responsibility and delegation of responsibility

b. Authority & delegation of Authority

c. Authority and Communication
d. Responsibility & Authority
62. The effective function of staffing involves manning the organization structure through
proper and effective selection, appraisal and development of personnel to fill the roles
designed into the structure
a. Urwick
b. Sheldon
c. Fayol
d. Koontz and O Donell
63. Staffing includes
i. Transfers and Promotions
iii. Recruitment
a. i, ii, iv
b. ii, iii, iv

ii. Training
iv. Selection
c. i, ii, iii

d. i, ii, iii, iv

64. _____ provides information to management for the internal succession of managerial
personnel in the event of an unanticipated turnover
a. Coordination
b. Staffing
c. Directing
d. Organising
65. Activating means moving into action supplying stimulative power to the group
a. G. R. Terry
b. Marshall
c. Michael J Jucious
d. Maslow
66. The creation among personnel the willingness to work and cooperate for accomplishment
of common objectives
a. Controlling
b. Staffing
c. Organising
d. Motivating
67. _____________ is the process of challenging a persons inner drives so that he wants to
accomplish the goals of the organization
a. Controlling
b. Staffing
c. Organising
d. Motivating
68. Theory X says
i.
Without active intervention by management, people would be passive, even
resistant to organizational needs
ii.
Commitment to objectives is a result of the rewards associated with their
achievement
iii.
Employee is inherently self centered, indifferent to organizational goals
iv.
Emphasizes upon centralization of authority in decision making
a. i, ii, iii
b. i, ii, iv
c. i, iii, iv
d. i, ii, iv
69. Relative satisfaction of lower level need is necessary to activate the next higher level
need as per
a. theory X and Theory Y
b. Maslows Theory of Motivation
c. Goal Setting Theory
d. Equity Theory
70. _______ is the motivational technique according to which both men and boss partici[ate
and jointly determine each individuals area of responsibility
a. Job based Technique
b. MBO technique
c. Sensitivity technique
d. Leadership technique
71. The process of control of checking actual performance against the agreed standards
with view to ensuring satisfactory performance
a. E. F. L. Brech b. Locus Allen
c. Taylor
d. Fayol
72. _________ are designed to measure results during the process so that action can be
taken before the job is done or the period is over

a. Steering controls
b. feed forward controls
c. Past oriented controls
d. a & b
73. ______ serve warning posts principally to direct attention rather than to evaluate
a. Steering controls
b. feed forward controls
c. Past oriented controls
d. a & b
74. _______ is a statement of anticipated results during a designated time period expressed
in financial and non-financial terms
a. Forecast
b. Budget
c. Accounting
d. Annual Report
75. ___________ the term of accounting under which each departmental head is made
responsible for the performance of his department
a. Standard Costing
b. Cost Accounting
c. Management Accounting
d. Responsibility Accounting
76. ____________ is the synchronizing of effort from the standpoint of time and the
sequence of execution
a. Staffing
b. Organizing
c. Motivating
d. Controlling
77. Coordination is the orderly arrangement of group effort to pride unity of action in pursuit of
a common purpose
a. Brech
b. Mooney and Railey c. Locus Allen
d. Koontz
78. The task of blending the activities of different individuals and groups of individuals and
reconciling their differences is _____________
a. Staffing
b. Organizing
c. Motivating
d. Controlling
79. ______________ is the sum of all things one person does when he wants to create
understanding in the minds of another
a. Communication
b. Organizing
c. Motivating
d. Controlling
80. Job instructions, policy statements, company publications forms ______________
a. Formal Communication
b. Downward Communication
c. Upward Communication
d. Lateral Communication
81. Grievances, suggestions are ______________
a. Formal Communication
b. Downward Communication
c. Upward Communication
d. Lateral Communication
82. ____________ help coordinate the activities of different departments
a. Informal Communication
b. Downward Communication
c. Upward Communication
d. Lateral Communication
83. ________ is generally called the grape vine
a. Informal Communication
b. Downward Communication
c. Upward Communication
d. Lateral Communication
84. In an organization where the chain of command Is too long or the span of control too big,
__________ will be poor
a. Communication
b. Organizing
c. Motivating
d. Controlling
85. An individual normally converses with the person on his right or left, but not with any
other member of the group in ________
a. Central Network
b. Free circle network
c. Wheel Network
d. Chain Network

86. The entire members converse openly with all other members of the group in __________
a. Central Network
b. Free circle network
c. Wheel Network
d. Chain Network
87. The members interact only with the leader of the group and does not communicate with
one another in __________
a. Central Network
b. Free circle network
c. Wheel Network
d. Chain Network
88. ________ is popularly referred to as an autocratic situation
a. Central Network
b. Free circle network
c. Wheel Network
d. Chain Network
89. Koontz and O Donnel says
a. Principles are fundamental truths which are believed to be truths at given time,
expressing relationship between 2 or more sets of variables
b. Coordination is balancing and keeping together a team of men
c. Directing involves determining the course, giving orders and instructions and
providing expressing relationship between 2 or more sets of variables
d. Activating means moving into action-supplying stimulative power to the group
90. _____________ is considered the father of modern theory of general and industrial
management
a. Taylor
b. Fayol
c. Koontz
d. Max weber
91. _________ is the right to give orders and the power to exact obedience
a. Responsibility
b. Authority
c. Centralization
d. Unity of command
92. __________ are the 2 sides of the management coin
a. Unity of Command and Direction
b. Discipline and subordination of individual interest to the general interest
c. Order and Equity
d. Authority and Responsibility
93. ______ is the objectives, rules and regulations, the policies and procedures that must be
honoured by each of an organization
a. Order
b. discipline
c. Unity of Command
d. Unity of Direction
94. ___________ requires the employee must receive orders from one superior for any
action
a. Order
b. discipline
c. Unity of Command
d. Unity of Direction
95. __________ may result in disorder, confusion and undetermining of authority
a. Order
b. discipline
c. Unity of Command
d. Unity of Direction
96. ________ helps clarify authority responsibility relationships
a. Order
b. discipline
c. Unity of Command
d. Unity of Direction

97. True or False

i.
Unity of command pertains to the firm and Unity of Direction pertains to the personnel
ii.
Unity of command pertains to the personnel and Unity of Direction pertains to the firm
iii.
Unity of command cannot exist without unity of direction
iv.
Unity of Direction cannot exist without unity of Command
a. i, ii
b. ii, iii
c. iii, iv
d. iv, i
98. For every category of work, there should be one plan of action and executed under
overall supervision of one superior
a. Order
b. discipline
c. Unity of Command
d. Unity of Direction
99. Subordination of individual interest to the general interest is called the principle of
__________
a. Coordinaton
b. Cooperation
c. Direction
d. Order
100.
_____ means concentration of authority at one place or at one level in the
organization
a. Authority
b. Decentralization
c. Unity of Command
d. Unity of direction
101.
________ refers to the dispersal of authority to the lower levels in the
organization
a. Authority
b. Decentralization
c. Unity of Command
d. Unity of direction
102.
Managerial orders should pass through proper channels of authority is the
principle called __________
a. Order
b. Equity
c. Scalar chain
d. Unity of Direction
103.
_________ can be obtained by the management through suitable organization of
men and material
a. Order
b. Discipline
c. Equity
d. Initiative
104.
_________ ensures cordial relations between the management and labour
a. Order
b. Discipline
c. Equity
d. Initiative
105.
Principle of industrial management suggests ___________ principles of
management
a. 10
b. 13
c. 12
d. 14