Vous êtes sur la page 1sur 106

Created Date

Slogan

2016-04-27 08:12 0324MU INACCESSIBLE AFTER LOADING OLD CV


2016-02-12 12:40 SEVERAL DUGS FAILING IN DIFFERENT BSCS
2016-01-21 14:05 SELBY, 0362MUB FAILING TO COME UP
2016-01-20 21:02 3G SITES FAILED TO COM UP 0389MU/0310MU
2016-01-12 15:02 ADJUST 3G SITE 0257MU MAXDLPOWER TO 446
2016-01-10 16:15 NO IMPROVEMENT IN 3G UL THROUGHPUTS

Cause Codes
CCF Customer Configuration Fault
ESF Confirmed Software Fault
CPH Customer Process Handling Error
EHF Faulty HW
CCP Customer Capacity Problem
CCF Customer Configuration Fault

Existing comment
No Credentials to login , Documentation - N/A, N/A
#N/A
#N/A
#N/A
#N/A
#N/A

EWZ comment

Nodes

No login credentials provided

RBS 6601 WCDMA

Awaiting Software Upgrade

AXE RBS 2206

CPH Customer Process Handling Error

RBS 6601 WCDMA

EHF Faulty HW

CPP RBS 3418

CCP Customer Capacity Problem

RBS 6601 WCDMA

CCF Customer Configuration Fault

CPP RNC 3810

Names

Created Date

CSR ID

Mushaninga, Fungirayiini

2016-04-27 08:12

2981667 Medium

Mushaninga, Fungirayiini

2016-02-12 12:40

2935202 High

Mushaninga, Fungirayiini

2016-01-21 14:05

2921933 High

Mushaninga, Fungirayiini

2016-01-20 21:02

2921296 High

Mushaninga, Fungirayiini

2016-01-12 15:02

2916285 Medium

Mushaninga, Fungirayiini

2016-01-10 16:15

2914877 High

Severity

Creation Date

2016.06.16
2016.06.15
2016.06.13
2016.06.13
2016.06.08
2016.06.07
2016.06.06
2016.06.02
2016.06.02
2016.06.02
2016.06.02
2016.06.02
2016.05.31
2016.05.31
2016.05.31
2016.05.31
2016.05.27
2016.05.26
2016.05.26
2016.05.26
2016.05.25
2016.05.24
2016.05.24
2016.05.21
2016.05.21
2016.05.21
2016.05.17
2016.05.16
2016.05.12
2016.05.11
2016.05.11
2016.05.10
2016.05.09
2016.05.08
2016.05.06
2016.05.06
2016.05.05
2016.05.05
2016.05.05
2016.04.28
2016.04.28
2016.04.28
2016.04.28
2016.04.27

12:19:00
11:13:05
18:42:26
08:19:44
11:02:30
11:04:17
16:10:41
12:41:23
12:21:17
11:16:01
04:52:57
04:49:34
15:30:21
12:48:20
11:11:55
11:10:11
15:17:08
16:48:38
15:32:43
12:00:00
06:18:05
11:56:06
08:47:56
18:19:15
18:15:42
08:36:48
08:53:20
20:43:00
16:50:25
08:43:44
08:39:08
12:54:52
12:05:35
09:14:49
15:26:55
09:35:11
19:26:48
10:05:24
09:57:52
19:13:18
17:39:37
15:09:07
12:58:30
10:12:53

CSR Number

Node/ MPBN

0003012211
0003011353
0003010142
0003009625
0003007158
0003006328
0003005748
0003003783
0003003751
0003003744
0003003432
0003003431
0003002303
0003002186
0003002047
0003002046
0003000495
0002999888
0002999845
0002999698
0002998548
0002997959
0002997788
0002996474
0002996442
0002996421
0002993357
0002992969
0002991149
0002989889
0002989887
0002989277
0002988428
0002987962
0002987442
0002987293
0002987015
0002986549
0002986547
0002982902
0002982876
0002982780
0002982695
0002981667

TSP CCN 5.7


JUNOS Juniper/SRX1400 Series
Extreme BlackDiamond
SUN AIR 4.0
TSP CCN 5.7
SUN SDP 5.4
SUN SDP 5.4
SUN SDP 5.4
Linux OCC 3.0
SUN SDP 5.4
Linux OCC 3.0
Linux OCC 3.0
WPP SGSN-MME 14B
IPOS SSR 8000 14B
SUN ENIQ STATISTICS 14B
IPOS SSR 8000 14B
AXE BSC G13B
Linux OCC 3.0
AXE BSC G13B
AXE BSC G13B
WPP SGSN-MME 14B
SUN VS 4.0
Linux OCC 3.0
Linux OCC 3.0
Linux OCC 3.0
Linux OCC 3.0
CPP M-MGw 14B
AXE MSC Server 13A
Linux OCC 3.0
SUN AIR 4.0
SUN AIR 4.0
AXE BSC G13B
AXE BSC G13B
Extreme BlackDiamond
AXE BSC G13B
AXE BSC G13B
AXE BSC G13B
SUN OSS-RC 14B
SUN OSS-RC 14B
TSP CCN 5.7
TSP CCN 5.7
IPOS SSR 8000 14B
AXE MSC Server 13A
RBS 6601 WCDMA

2016.04.26
2016.04.25
2016.04.23
2016.04.23
2016.04.23
2016.04.22
2016.04.21
2016.04.21
2016.04.19
2016.04.19
2016.04.18
2016.04.12
2016.04.11
2016.04.07
2016.04.05
2016.04.01
2016.03.30
2016.03.18
2016.03.18
2016.03.17
2016.03.14
2016.03.14
2016.03.14
2016.03.10
2016.03.09
2016.03.07
2016.03.03
2016.03.03
2016.03.02
2016.03.02
2016.03.01
2016.02.26
2016.02.25
2016.02.25
2016.02.24
2016.02.24
2016.02.19
2016.02.18
2016.02.18
2016.02.18
2016.02.17
2016.02.16
2016.02.15
2016.02.12
2016.02.12

11:47:05
15:27:50
17:17:13
17:05:46
11:52:00
03:59:04
12:12:00
12:17:38
17:35:17
13:06:25
17:47:41
08:58:53
17:11:51
10:58:08
11:24:38
14:56:38
15:31:55
17:57:08
16:38:40
17:17:38
17:00:22
17:30:02
08:59:55
08:58:59
16:35:11
08:46:23
09:15:52
09:02:54
11:04:58
09:10:33
16:42:40
16:06:46
00:47:37
00:30:49
11:50:48
11:25:15
11:11:59
20:45:11
15:36:28
11:31:30
09:12:58
17:03:05
15:33:22
14:40:16
06:58:10

0002980899
0002980185
0002979508
0002979505
0002979433
0002978584
0002978135
0002978033
0002976628
0002976382
0002975753
0002971596
0002971180
0002968936
0002967280
0002965568
0002963988
0002957581
0002957512
0002956754
0002954142
0002954121
0002953697
0002951819
0002951313
0002949276
0002947459
0002947432
0002946685
0002946598
0002946164
0002944008
0002942722
0002942719
0002942196
0002942152
0002939429
0002939047
0002938807
0002938599
0002937676
0002937266
0002936356
0002935202
0002934929

SUN Multi Mediation 8.0


SUN SDP 5.4
SUN SDP 5.4
SUN SDP 5.4
SUN SDP 5.4
SUN VS 4.0
SUN AIR 4.0
SUN AIR 4.0
IPOS SSR 8000 14B
SUN SDP 5.4
SUN Multi Mediation 8.0
SUN VS 4.0
JUNOS EPG 14B
WPP SGSN-MME 14B
SUN CRS 5.3
SUN SDP 5.4
IPOS SSR 8000 14B
SUN SDP 5.4
AXE MSC Server 13A
IPOS SSR 8000 14B
Extreme BlackDiamond
AXE MSC Server 13A
TSP CCN 5.7
TSP HSS/SLF 14A
SUN LHS/BSCS IX R3
SUN SDP 5.4
SUN Multi Mediation 8.0
TSP CCN 5.7
SUN SDP 5.4
JUNOS EPG 14B
Linux IPWorks 12B
Juniper/NetScreen 500
SUN OSS-RC 14B
SUN OSS-RC 14B
TSP CCN 5.7
SUN CRS 5.3
SUN Multi Mediation 8.0
WPP SGSN-MME 14B
SUN SDP 5.4
SUN Minsat 7.2
SUN SDP 5.4
IPOS SSR 8000 14B
SUN SDP 5.4
AXE RBS 2206
SUN OSS-RC 14B

2016.02.11
2016.02.10
2016.02.08
2016.02.08
2016.02.05
2016.02.02
2016.02.02
2016.02.02
2016.02.01
2016.01.31
2016.01.29
2016.01.28
2016.01.21
2016.01.21
2016.01.20
2016.01.18
2016.01.15
2016.01.13
2016.01.13
2016.01.13
2016.01.13
2016.01.13
2016.01.12
2016.01.11
2016.01.11
2016.01.11
2016.01.10
2016.01.08
2016.01.07
2016.01.07
2015.12.29
2015.12.23
2015.12.18
2015.12.18
2015.12.16
2015.12.16
2015.12.16
2015.12.16
2015.12.15
2015.12.11
2015.12.11
2015.12.10
2015.12.10
2015.12.09
2015.12.09

17:27:30
12:00:24
19:04:02
11:16:25
14:40:57
12:56:05
12:43:42
09:17:40
08:57:27
21:35:56
16:46:42
11:53:32
16:05:23
12:55:59
23:02:51
10:12:18
15:44:37
12:26:54
12:25:13
12:07:24
11:23:48
09:17:32
17:02:42
16:27:45
16:23:10
10:16:00
18:15:30
15:45:46
14:55:53
09:22:23
09:09:27
16:36:00
11:36:43
09:09:48
18:31:08
14:11:25
10:32:28
08:55:26
11:48:00
12:19:22
02:31:26
15:16:24
04:50:13
19:44:16
09:18:54

0002934598
0002933523
0002932474
0002932006
0002931185
0002928692
0002928685
0002928442
0002927651
0002927470
0002927024
0002925932
0002921933
0002921749
0002921296
0002919145
0002918359
0002916794
0002916773
0002916761
0002916715
0002916640
0002916285
0002915427
0002915424
0002915373
0002914877
0002914444
0002913671
0002913438
0002909521
0002907889
0002905211
0002905175
0002903958
0002903739
0002903549
0002903413
0002902700
0002900768
0002900537
0002900158
0002899690
0002899527
0002898972

SUN Minsat 7.2


SUN SDP 5.4
WPP SGSN-MME 14B
SUN Multi Mediation 8.0
SUN AIR 4.0
SUN LHS/BSCS IX R3
JUNOS EPG 14B
WPP SGSN-MME 14B
TSP CCN 5.7
SUN Multi Mediation 8.0
JUNOS EPG 14B
SUN Multi Mediation 8.0
RBS 6601 WCDMA
SUN OSS-RC 14B
CPP RBS 3418
SUN OSS-RC 14B
AXE MSC Server 13A
AXE MSC Server 13A
AXE MSC Server 13A
AXE MSC Server 13A
Juniper/NetScreen ISG 2000
JUNOS EPG 14B
RBS 6601 WCDMA
RBS 6601 WCDMA
RBS 6601 WCDMA
RBS 6601 WCDMA
CPP RNC 3810
JUNOS EPG 14B
Extreme BlackDiamond
SUN LHS/BSCS IX R3
TSP CCN 5.7
TSP CCN 5.7
SUN SDP 5.4
JUNOS EPG 14B
JUNOS EPG 14B
CPP RNC 3820
Linux IPWorks 12B
TSP CCN 5.7
Linux IPWorks 12B
SUN LHS/BSCS IX R3
CPP M-MGw 14B
SUN SDP 5.4
Juniper/NetScreen 500
Juniper/NetScreen 500
SUN SDP 5.4

2015.12.08 17:28:01
2015.12.08 16:23:10
2015.12.07 10:45:44

0002898587
0002898523
0002897464

AXE MSC Server 13A


SUN SDP 5.4
AXE MSC Server 13A

2015.12.05 13:52:22
2015.12.04 15:56:00

0002896950
0002896654

CPP RNC 3810


AXE MSC Server 13A

2015.12.03 09:36:14
2015.12.02 14:32:27
2015.11.27 08:13:22

0002895413
0002894825
0002891794

Extreme BlackDiamond
TSP CCN 5.7
CPP RNC 3820

2015.11.26 19:05:00

0002891532

CPP RNC 3820

2015.11.26 17:52:24
2015.11.25 19:54:37

0002891525
0002890788

Linux IPWorks 12B


WPP SGSN-MME 14B

2015.11.25 12:58:33
2015.11.25 08:30:35
2015.11.24 21:23:01
2015.11.22 09:13:55
2015.11.21 11:50:22
2015.11.17 16:01:58
2015.11.17 15:23:07

0002890505
0002890299
0002890028
0002888315
0002885980
0002885287
0002885238

HP SO EM R10.4
SUN OSS-RC 14B
SUN Minsat 7.2
WPP SGSN-MME 14B
SUN SDP 5.4
SUN SDP 5.4
SUN SDP 5.4

2015.11.17 10:11:14
2015.11.15 02:08:22

0002884970
0002883745

SUN CRS 5.3


Linux IPWorks 12B

2015.11.14 22:51:12

0002883681

JUNOS EPG 14B

2015.11.12 16:27:57
2015.11.12 16:25:13

0002882607
0002882605

JUNOS EPG 14B


JUNOS EPG 14B

2015.11.05 21:16:59

0002878483

JUNOS EPG 14B

2015.11.05 16:49:10

0002878310

SUN LHS/BSCS IX R3

2015.11.05 13:05:00
2015.11.04 12:25:46
2015.11.04 10:26:04

0002878091
0002877100
0002877018

Linux IPWorks 12B


TSP CCN 5.7
Linux IPWorks 12B

2015.11.03 17:33:35

0002876522

SUN ENIQ STATISTICS 14B

2015.11.03 11:28:26

0002876260

TSP CCN 5.7

2015.11.03 02:42:37

0002875993

TSP CCN 5.7

2015.11.02 17:22:37

0002875754

AXE BSC G13B

2015.10.28 12:51:04

0002872647

SUN AIR 4.0

2015.10.28 10:06:00
2015.10.26 02:52:08

0002872645
0002870377

SUN AIR 4.0


SUN VS 4.0

2015.10.23 15:44:45

0002869772

WPP SGSN-MME 14B

2015.10.22 08:05:28

0002868616

WPP SGSN-MME 14B

2015.10.21 17:50:54

0002868287

Linux IPWorks 12B

2015.10.19 11:21:10
2015.10.16 16:46:53

0002866221
0002865399

AXE MSC Server 13A


TSP CCN 5.7

2015.10.16 14:17:51

0002865334

TSP CCN 5.7

2015.10.16 09:04:54

0002865074

AXE MSC Server 13A

2015.10.15 18:43:48

0002864764

JUNOS EPG 2012A

2015.10.14 12:30:30

0002863493

SUN BCS 3.0

2015.10.13
2015.10.13
2015.10.13
2015.10.12
2015.10.12

17:01:01
12:57:29
00:01:15
11:24:17
08:42:20

0002862908
0002862746
0002862233
0002861815
0002861656

JUNOS EPG 14B


JUNOS EPG 14B
WPP SGSN-MME 14B
TSP CCN 5.7
SUN ENIQ STATISTICS 14B

2015.10.11 01:33:01
2015.10.07 21:04:25

0002861318
0002859555

SUN VS 4.0
SUN BCS 3.0

2015.10.06 10:58:42
2015.10.05 12:53:09

0002858221
0002857504

TSP CCN 5.7


AXE BSC G13B

2015.10.05 10:10:27
2015.10.02 12:00:00

0002857283
0002856376

JUNOS EPG 14B


SUN OSS-RC 14B

2015.10.01 16:33:17

0002855936

AXE MSC Server 13A

2015.10.01 13:11:49

0002855753

RBS 6601 WCDMA

2015.09.29 11:29:09

0002853882

TSP CCN 5.7

2015.09.28 11:16:08

0002853027

AXE MSC Server 13A

2015.09.28 08:56:20

0002852947

2015.09.25 18:55:06

0002852419

AXE MSC Server 13A

2015.09.25 11:04:58

0002852073

SUN SDP 5.4

2015.09.24 13:44:25

0002851656

SUN AIR 4.0

2015.09.25 14:27:32

0002850065

HP VXML-IVR 3.1

2015.09.21 18:33:13

0002849428

SUN VS 4.0

2015.09.21 08:09:27

0002848884

Juniper/NetScreen 500

2015.09.18 12:38:03

0002848105

SUN Multi Mediation 8.0

2015.09.18 09:31:40

0002847974

SUN CRS 5.3

2015.09.18 05:03:00

0002847835

SUN AIR 4.0

2015.09.18 03:07:42

0002847806

TSP CCN 5.7

2015.09.16 17:37:44

0002846766

AXE BSC G13B

2015.09.15 15:24:58

0002845860

SUN Minsat 7.2

2015.09.15 13:40:07

0002845754

TSP CCN 5.7

2015.09.12 20:41:08

0002844204

SUN SDP 5.4

2015.09.12 19:26:36

0002844178

Extreme BlackDiamond

2015.09.11 11:22:17

0002843586

AXE MSC Server 13A

2015.09.11 10:54:09

0002843574

SUN AIR 4.0

2015.09.10 20:32:29

0002843209

WPP SGSN-MME 2012A

2015.09.10 14:42:58
2015.09.08 17:05:42

0002842986
0002841500

TSP CCN 5.7


SUN Multi Mediation 8.0

2015.09.08 10:02:07

0002841108

TSP CCN 5.7

2015.09.08 08:52:13

0002841022

AXE MSC Server 13A

2015.09.08 00:05:52

0002840851

Mobile-PBN

2015.09.07 22:28:46

0002840797

Juniper/NetScreen 500

2015.09.04 11:00:41

0002839391

SUN Multi Mediation 8.0

2015.09.03 16:10:51

0002838841

CPP M-MGw 14B

2015.09.03 16:06:02
2015.09.03 11:55:11

0002838840
0002838616

CPP M-MGw 14B


SUN SDP 5.4

2015.09.03 11:55:10

0002838615

SUN VS 4.0- charging system

2015.09.02 14:51:53

0002837971

TSP CCN 5.7

2015.09.01 16:14:38

0002837245

SUN CRS 5.3

2015.09.01 16:05:02

0002837211

SUN SDP 5.4

2015.09.01 11:40:00

0002837046

WPP SGSN-MME 2012A

2015.08.31 16:18:43

0002836330

Juniper/NetScreen 500

2015.08.31 10:00:00

0002836107

Juniper/NetScreen 500- charging system

2015.08.27 17:38:43
2015.08.27 15:20:07

0002834423
0002834293

RBS 6601 WCDMA


AXE MSC Server 13A

2015.08.25 19:48:46
2015.08.24 15:30:11

0002832800
0002831729

SUN SDP 5.4


SUN BSCS iX 4.0

2015.08.21 19:24:55

0002830757

SUN Minsat 7.2

2015.08.21 11:55:27

0002830463

WPP SGSN-MME 2012A

2015.08.21 10:41:38

0002830426

AXE MSC Server 13A

2015.08.20 12:54:46

0002829756

TSP CCN 5.7

2015.08.20 11:37:51

0002829671

AXE BSC G13B

2015.08.20 08:28:38

0002829517

SUN CRS 5.3

2015.08.18 16:02:06

0002828059

TSP HSS/SLF 12A/12B

2015.08.18 12:36:04

0002827842

Extreme BlackDiamond

2015.08.18 12:08:38

0002827806

AXE MSC Server 13A

2015.08.18 09:38:35

0002827547

Extreme BlackDiamond

2015.08.17 23:50:53

0002826960

SUN CRS 5.3

2015.08.14 10:39:10

0002826250

TSP CCN 5.7

2015.08.14 10:01:28

0002826238

SUN AIR 4.0

2015.08.13 11:35:34

0002825513

TSP CCN 5.7

2015.08.05 12:38:25

0002820489

SUN SDP 5.4

2015.08.05 11:30:32
2015.08.04 16:56:47

0002820447
0002819854

AXE BSC G13B


WPP SGSN-MME 2012A

2015.08.04 15:35:09
2015.08.04 13:08:55
2015.08.03 15:50:05

0002819785
0002819642
0002818889

TSP CCN 5.7


AXE MSC Server 12B
CPP M-MGw R6.3

2015.07.31 12:55:02

0002817725

AXE MSC Server 13A

2015.07.31 11:45:41

0002817657

SUN EMA 7.0

2015.07.30 15:20:05

0002817109

SUN AIR 4.0

2015.07.30 15:13:12

0002817107

TSP CCN 5.7

2015.07.28 17:25:11

0002815505

SUN SDP 5.4

2015.07.28 15:42:51

0002815426

SUN SDP 5.4

2015.07.28 15:32:57

0002815424

SUN SDP 5.4

2015.07.27 11:32:36

0002814345

TSP CCN 5.7

2015.07.23 09:26:01

0002812399

AXE MSC Server 13A

2015.07.23 09:21:41

0002812397

AXE MSC Server 13A

2015.07.21 15:09:09
2015.07.20 21:27:23

0002811121
0002810610

TSP CCN 5.7


TSP HSS/SLF 12A/12B

2015.07.20 13:17:46

0002810300

TSP CCN 5.7

2015.07.20 13:14:14

0002810299

TSP CCN 5.7

2015.07.15 22:39:00

0002808342

SUN SDP 5.4

2015.07.15 14:18:17

0002807980

WPP SGSN-MME 2012A

2015.07.13 21:31:26
2015.07.13 02:26:26

0002806595
0002805828

CPP RNC 3820


WPP SGSN-MME 2012A

2015.07.09 10:23:21

0002804233

CPP RNC 3820

2015.07.08 00:47:43

0002803100

AXE HLR 12B

2015.07.07 15:39:08

0002802771

TSP HSS/SLF 12A/12B

2015.07.03 11:54:22

0002800451

SUN SDP 5.4

2015.07.03
2015.06.29
2015.06.29
2015.06.29

0002800375
0002797128
0002796992
0002796607

SUN SDP 5.4

10:09:02
21:00:00
18:48:07
11:35:45

Extreme BlackDiamond
TSP CCN 5.7

2015.06.25 14:46:56

0002794653

SUN AIR 4.0

2015.06.24 10:37:38

0002793434

AXE BSC G13B

2015.06.23 13:16:45
2015.06.23 10:17:00

0002792643
0002792511

RBS 6601 WCDMA


TSP CCN 5.7

2015.06.18 14:47:11

0002789789

SUN BSCS iX 4.0

2015.06.16 20:36:31
2015.06.16 10:32:24

0002788177
0002787627

AXE BSC G13B


AXE MSC Server 13A

2015.06.15 12:25:26

0002786869

TSP CCN 5.7

2015.06.12 17:13:57

0002785888

Linux IPWorks 12B

2015.06.11 12:27:52
2015.06.11 10:40:00

0002784892
0002784841

AXE BSC G13B


SUN Multi Mediation 7.3

2015.06.11 10:59:23

0002784801

AXE HLR R13.2

2015.06.09 09:30:00
2015.06.03 13:36:45

0002782900
0002779278

SUN SDP 5.4


Linux IPWorks 12B

2015.06.02 15:13:36

0002778327

SUN SUN/MC

2015.06.02 08:50:30

0002777913

AXE BSC G13B

2015.06.01 10:22:03

0002777214

TSP CCN 5.7

2015.06.01 10:42:20

0002777142

TSP CCN 5.7

2015.05.28 11:33:47

0002775278

SUN CRS 5.3

2015.05.26 12:26:07
2015.05.22 16:52:00

0002773542
0002771881

TSP CCN 5.7


SUN OSS-RC 14B

2015.05.22 14:36:31

0002771781

TSP CCN 5.7

2015.05.22 11:37:25

0002771654

TSP CCN 5.7

2015.05.21 14:54:50

0002771030

SUN SDP 5.4

2015.05.21 10:26:45

0002770743

SUN VS 4.0

2015.05.21 08:22:00

0002770656

SUN SDP 5.4

2015.05.20 12:03:19

0002769918

AXE HLR R13.2

2015.05.20 09:19:28

0002769704

AXE BSC G12B

2015.05.19 09:12:19

0002768824

SUN EMA 7.0

2015.05.18 16:59:57

0002768366

WPP SGSN-MME 2012A

2015.05.18 15:03:27

0002768238

SUN CRS 5.3

2015.05.15 13:05:40

0002766844

RBS 6601 WCDMA

2015.05.14 09:02:04

0002765891

AXE HLR R13.2

2015.05.08 14:57:09

0002762465

SUN AF 3.0

2015.05.07 11:51:50

0002761487

SUN EMA 7.0

2015.05.06 12:52:28

0002760576

SUN OSS-RC 12.3

2015.05.05 17:26:35

0002759890

CPP M-MGw R6.3

2015.05.05 17:02:06

0002759868

SUN Multi Mediation 7.3

2015.05.04 16:31:14

0002758883

SUN Multi Mediation 7.3

2015.05.04 10:04:36

0002758577

SUN CRS 5.3

2015.04.30 19:18:18

0002757608

SUN OSS-RC 12.3

2015.04.30 18:55:35

0002757541

RBS 6601 WCDMA

2015.04.29 10:35:37

0002756209

SUN OSS Navigator 1.2

2015.04.28 12:19:04

0002755390

SUN CRS 5.3

2015.04.27 15:54:24

0002754666

SUN VS 4.0

2015.04.27 12:14:56
2015.04.24 12:36:40

0002754475
0002753180

TSP CCN 5.7


AXE MSC Server 13A

2015.04.23 15:43:42

0002752505

SUN SDP 5.4

2015.04.23 15:39:38

0002752504

SUN SDP 5.4

2015.04.23 16:00:00

0002752493

SUN AIR 4.0

2015.04.23 12:35:42

0002752312

WPP SGSN-MME 2012A

2015.04.23 08:49:02
2015.04.22 16:58:36

0002752118
0002751666

JUNOS EPG 2012A


AXE MSC Server 13A

2015.04.21 12:53:14

0002750613

TSP HSS/SLF 12A/12B

2015.04.18 15:12:06

0002747798

SUN Minsat 7.2

2015.04.14 08:36:42
2015.04.12 11:27:26

0002745478
0002744273

AXE MSC Server 13A


JUNOS EPG 2012A

2015.04.07 12:33:51

0002740741

SUN BSCS iX 4.0

2015.04.06 15:39:00

0002740107

SUN VS 4.0

2015.04.05 20:05:00

0002739695

SUN VS 4.0

2015.04.01 15:34:17

0002737916

TSP HSS/SLF 12A/12B

2015.03.31 11:32:49

0002736792

SUN AIR 4.0

2015.03.31 11:23:56

0002736780

AXE MSC Server 13A

2015.03.30 13:54:18

0002735941

CPP RNC 3820

2015.03.30 13:21:58
2015.03.26 12:13:48

0002735917
0002733439

TSP HSS/SLF 12A/12B


Juniper/NetScreen 500

2015.03.26 12:02:00

0002733397

SUN CRS 5.3

2015.03.25 16:36:35

0002732760

AXE HLR R13.2

2015.03.23 14:32:17

0002730800

AXE MSC Server 13A

2015.03.20 11:07:27

0002729443

SUN VS 4.0

2015.03.20 09:30:55
2015.03.19 15:18:19
2015.03.17 11:01:01

0002729425
0002728879
0002726692

SUN OSS-RC 12.3


SUN Multi Mediation 7.3
SUN Multi Mediation 7.3

2015.03.14 19:10:00

0002725284

SUN VS 4.0

2015.03.14 21:28:24

0002725248

SUN VS 4.0

2015.03.12 15:16:56

0002723945

AXE HLR R13.2

2015.03.12 10:50:03

0002723620

SUN ENIQ 12.3

2015.03.11 09:39:56

0002722635

SUN Minsat 7.2

2015.03.10 15:33:35
2015.03.09 10:37:27
2015.03.05 11:15:31

0002722027
0002720747
0002718792

TSP CCN 5.7


SUN BSCS iX 4.0
SUN BSCS iX 4.0

2015.03.02 16:42:03

0002716211

CPP M-MGw R6.3

2015.02.26 11:56:47

0002713966

Juniper/NetScreen 500

2015.02.25
2015.02.25
2015.02.24
2015.02.24

16:51:18
09:54:53
15:02:18
08:55:06

0002713288
0002712836
0002712181
0002711799

Juniper/NetScreen 500
SUN BSCS iX 4.0
AXE BSC G12B
Juniper/NetScreen 500

2015.02.23 15:02:08
2015.02.20 12:00:16

0002711118
0002709837

TSP CCN 5.7


SUN BSCS iX 4.0

2015.02.19
2015.02.16
2015.02.14
2015.02.13
2015.02.13

12:42:07
16:56:07
18:39:00
16:45:41
16:42:55

0002709047
0002706790
0002705979
0002705592
0002705591

SUN
SUN
SUN
SUN
SUN

CRS 5.3
BSCS iX 4.0
VS 4.0
BSCS iX 4.0
BSCS iX 4.0

2015.02.13
2015.02.12
2015.02.12
2015.02.11

10:14:54
16:36:35
12:17:52
13:18:00

0002705280
0002704738
0002704474
0002703663

SUN
SUN
SUN
SUN

SDP 5.4
BSCS iX 4.0
BSCS iX 4.0
BSCS iX 4.0

2015.02.11 11:48:46

0002703472

SUN VS 4.0

2015.02.06 16:43:51

0002700604

SUN SDP 5.4

2015.02.06 01:20:00

0002700204

SUN VS 4.0

2015.02.03 14:45:05

0002697766

HP VXML-IVR 3.1

2015.02.02 10:04:14

0002696520

TSP CCN 5.7

2015.01.31 18:39:18

0002696080

SUN VS 4.0

2015.01.30 10:22:21

0002695477

SUN CRS 5.3

2015.01.29 14:28:52

0002694809

HP VXML-IVR 3.1

2015.01.28 10:37:43

0002693673

SUN SDP 5.4

2015.01.23 09:56:32

0002690843

SUN VS 4.0

2015.01.22 17:24:38
2015.01.22 15:53:01

0002690413
0002690333

SUN OSS-RC 12.3


SUN BSCS iX 4.0

2015.01.20 08:52:22
2015.01.14 16:17:39

0002688070
0002684809

SUN VS 4.0
SUN BSCS iX 4.0

2015.01.13 15:55:22

0002683925

SUN VS 4.0

2015.01.12 12:11:59

0002682781

SUN VS 4.0

2015.01.12 11:15:58
2015.01.09 19:00:32

0002682726
0002681977

SUN SDP 5.4


Juniper/NetScreen 500

2015.01.08 13:13:22

0002681019

SUN VS 4.0

2015.01.06 17:23:20

0002679628

JUNOS EPG 2012A

2015.01.04 01:10:00

0002678078

SUN VS 4.0

2015.01.04 03:20:53

0002678063

SUN VS 4.0

Severity

Slogan

High
CIP diameter links failures
High
Session utlization is high
High
Switch Static routes not load balancing
Medium Failing to log on to AIR08 GUI
Medium CCN04 not showing configured processes o
High
High INAP latency in the morning
High
Sigtran Interfaces not coming up on SDP8
Medium Some links to CCN Down on SDP12a
Medium OCC2a diameter links to SDPs failures
High
License Feature Loading
Medium Cluster is not running on HAOCC3B
Low
OCC1a GUI failing to load configuration
Medium Intermittent payload on BSC
High
Power On Diagnostics Failure - FT2
Medium ENIQ alarms module not working
High
Hardware failure - ALSW1
Medium RCA: Subscribers are being detached
Low
Missing OCC Counters
High
Subscribers implicitly detached
EmergencySubscribers are being detached
EmergencyERC:Attach Failure after SGSN restart
Medium VS StorEdge3510 Disk in Status BAD
High
OCC1B Diameter Links Down
Medium OCC3B SERVER component Error
Medium OCC2B SERVER component Error
High
OCC2a Diameter links towards SDPs Down
High
RCA For CSR# 2992969 Call Failure in MSC
EmergencyCall Failure in MSC
High
OCC3A Diameter Link Down to all SDPs
High
AIR05 Disk c1t2d0 in Maintenance State
High
AIR03 Disk c1t0d0 in Maintenance State
High
RNO FETCHING TIMEOUT-WVEBS03
Medium RCA: NWIE-A failed on 05/05/2016
Low
Link to RPSW flapping between 1Gbps and
High
Failing to connect to AP mode
EmergencySilent Calls in BSC
High
Failure to monitor PHEBS02
Medium SIU Heartbeat failure alarm
Medium HSS STATS NOT LOADING IN ENIQ
Medium CGI not present for LTE CDR
High
High Gy Diameter Error 5012
Medium Hardware Fan Tray Alarm
High
MSC rejecting MOC from FFFFFFFF handset
Medium 0324MU inaccessible after loading old CV

High
Corruption of PHOCC CDR's on EMM to BSCS
High
Intermittent recharge failures on SDP11
High
Two components down after node reboot
Medium RCA Service outage on SDP11 CSR 2979433
EmergencyRecharge is failing
Medium Failing to open VS1b GUI
High
AIR links to HLR down
High
AIR04 failing to bootup
High
Router Firmware Version
Low
Bonus Credit CDRs Information
Medium BSCS Backlogs after OCC Cutover
High
VS1B DB Out of Memory Errors
Medium RadiusRecvAcctResp Radius failure
Low
GUCP AI Path Failure Alarms
Low
CRS Configuration to process OCC CDRs
Medium SDP9B High Disk Errors
High
ISIS Adjacency Lost across MPBN Router
Low
Missing
Medium PHSTP01 SCTP association specification
High
SSR Fabric Link Failure
Low
Checks on VAS MPBN after recommendations
High
File Naming Anomaly WVMBC01 (MSC Blade)
Medium CDR sequence number reset after process
High
HSS integration to OSS, Statistics+Alarm
Medium Failling To Open Number on CX
High
SDP11A root diirectory 100% full
Medium LTE CGI Information in CCN & SGSN CDR's
High
License Alarms on CCN4
High
SDP11A FDS Cluster Controller Down
Medium uetrace not working on EPG
High
PSU Failure on Willowvale iDNS01
High
Possible Assymetric Royuting on Gi Link
Medium ENIQ memory utilisation 90%
Medium SGSN REPORTS FOR PHMME1 AND WVEMME1 SHOW
High
Increase in 5008 and Diameter Busy Error
High
Missing CDRs
High
MBC Post paid EMM Business logic
High
Forwarding Table full
Medium Missing Licenses on the License Server
High
MINSAT Usage counters no longer showing
Medium RPC Timeout Errors
Medium SSR slot FT4 PowerOn Diagnostics Failure
High
SDP3 Replication Down
High
Several DUGs failing in different BSCs
EmergencyLogin to Master server is failing

Medium Account Admin tab error for some MSISDNs


High
Replication Delays on SDP03
High
NO PERFORMANCE DATA IN BO FOR ALL SGSN
High
CDRs going to corrupt for EPG-SGW
Low
AIR Batch Command to Set MA/DA to Zero
High
Postpaid Account Failling to Bill
High
Intermittent browsing challenges
High
CDR Renaming Script
Low
Gx Counters not available
Medium EMM Failing to Collect SGSN Files
High
Gnerated CDR Location
High
CDRs going to corrupt for the new EPG
High
Selby, 0362MUB failing to come up
Medium NAS SYSTEM AND HARDWARE CLOCKS DIFFERENT
High
3G sites failed to com up 0389MU/0310MU
Medium OSSRC OMBS BACKUPS FAILING
High
Faulty Load on 21250
Medium LONG DURATION TIME FOR FORLOPP
Medium APPLICATION DETECTED SOFTWARE ERROR
Low
SNMP on APG43
High
High firewall session utilisation
High
Block Non-MMS Traffic from Reaching MMSC
Medium Adjust 3G site 0257MU maxDLPower to 446
Medium General Software Error on LTE site
Medium Inconsistent Configuration on LTE site
Medium Resource ConfigurationFailed on LTE Site
High
No improvement in 3G UL throughputs
High
MMS Service Interfailing
High
Blackdiamond switch PSU failure
High
Sim Generation Skipping Sequence
Medium CDR Sequence Number Reset ref CSR2894825
High
SMS failures over CCN
High
SDP8 DA Structure Selects Empty DAs
Medium Failing to open twitter images
High
Some statistics missing on EPG
High
RNC-SGSN Trafic distribution not working
Medium RCA: Radius server not sending responses
Medium CCN2 INAP Errors for Relay Event Chargin
EmergencyRadius server not sending responses
High
Route add Request
High
Calls to 111 failing on some PRA s
High
SDP4 Signalling Manager Not Opening
Medium RCA 2899527,50% Data traffic dip on MPBN
EmergencyERC AMEI E1: 50% Gi traffic dip
Low
SDP3 Failing Replication RCA

High
High
High

CS Fall Back failing for selective subs


SD3A to 3B Replication Stopped
Calls to Movitel Mozambique

High
High

One priority site in PHRNC01 is down


30% calls failing towards ZTE RNC

High
Medium
Medium

LLDP Protocol Mulfunctioning


CCN04 CDR Sequence Number Reset
RCA For CSR# 2891532

Emergency 3G calls failing

Medium
Medium

Performance Statistics on Radius Servers


CS fallback and data intermittent

Medium
High
Medium
Medium
High
High
High

SO-EM APPLICATION NOT RUNNING


Follow up of 2890121, OSS and ENIQ
Minsat return Failed to connect to RPC t
Intermittent Loss of Connections to RNC
SDP3 Geo-redundancy restoration
Dropped Balances on SDP3
Database replication not working on SDP3

Medium
Medium

High DES Memory Utilisation


RCA CSR 2883681, PDP activivation Failur

Emergency ERC: AMEI E1: PDB activation failure

Medium
Medium

GUCP AI Path Failure Alarms


Radius failure: status=RADIUS_SERVERDOWN

High

high PDP activation failure ratio

Medium

Failing Mounts Points

High
High
Medium

Radius response failure


Communication error 1004 on CCN1
Event-timestamp AVP missing in AAA csv

Medium

ENIQ dwhdb frequently restarting

Medium

Subscriber Data Recovery Alarm on CCN03

High

SUF Error during CCN ICP Update

High

Intermittent one way calls in WVEBS03

Medium

No SS7 Launch Tab on AIR04 GUI

High

AIR03 Power supply PS0 Faulty


FS restore not working

High
Medium

PH-SGSN MME Automatic Backup Failing

Low

Failing to browse after CS fallback

High

Time stamps on aaa radius logs

Medium
Medium

Call quality to PSTN


Number Normalization errors

Medium

HDD Fault Detected on CCN3 on Proc_m0_s1

Medium

MOSTI command configuration

Medium

GGSN not responding to PDP create reques

Medium

Map Tool : Pending Concurrent requests

Medium RCA for Emergency 2862746


EmergencyERC RSSA E1: Data traffic problem
High
Poor Quality of Service
Medium Memory usage limit exceeded alarm CCN01
Medium NO LOADING OF PERFORMANCE DATA
Medium
High

VS1a not booting


Failing to Generate Simcards Using RA Mo

Medium
Medium

RCA for CCN5 zone reload


ZWBSC1 sites not sending BVC info toSGSN

EmergencyERC AMEI E1: EPG link failure


Low
NO PERFORMANCE DATA IN BO FOR ALL SGSN A

Medium

MGSSP Automation

High

Failure to receive calls on Econet P LTE

High

CDRs are not moving to EMM

Medium

Inbound roamers failing LU on 3G

High

EPG Corruption on EMM

High

Failing to receive calls on LAC 32202

Medium

Redefining SDP04 Geo redundancy

High

Failed to Open RPC Target Errors

Medium

IPSTG SS7 link unavailable

Medium

Drop in Recharge Success Rate

EmergencyCalls failing with account finder error


High

AIR07 Corruption on EMM8

Medium

High ASM Disk group usage

EmergencyAF sdplookup errors on all CCNs

High

Too many CCN AF Errors

High

ZWBSC1 Unreachable

Medium

Faulty disk c1t10d0

Medium

Proc_m0_s13 Ethernet interface fault

High

having intermittent SCTP link failures

High

Failing signaling links

High

CP CLUSTER BACKUP FAULT on PHMBC01

High

AIR01 Not Processing Traffic

High

High SS7 CPU Loads on HASGSN01

High
High

Slow CDR movement to EMM


CCN Corruption on EMM8

High

Signalling Associations Interfailing

High

Links to CCN down in PHMBC01 SPX02

EmergencySCTP association alarms on Switches

High

SCTP association alarms on Switches

High

EMM8 Failing to Distribute via SFTP

High

M3UA Association Congested, HREMGW01

High
Medium

M3UA Association Congested,HREMGW03


SDP3 replication failures RCA

High

VS Recharge report with Failure Reasons

Medium

SQL Logging error


Missing CDRs on CRS

High

SDP3a and SDP3b Replication not working


high CPU load

Low

Charging System FW RCA

Emergencysdp lookup failing on CCNs


Migrate LTE site to IP Backhaul
Inbound roamers failing LU on 3G
Service Interrupt Feature Activation
Database Inaccessible
Balance Movement Query
Backup failing on SGSN-MME
APG40/43 O&M

High

CDR FTP Delays on CCN05


ZWBSC2 CP Fault
Processing CDR Backlogs
Loading HSS License

High

EMM8 Failing to Send Files Downstream

Medium

MSS03 Release Cause

Intermittency between charging nodes


Low Free Space in DBDG
High

CCN Gy Diameter Errors


Failed to Open RPC Target Error

Medium

Incorrect timestamp for some roaming cal


Re enabling SDP11_SDP12 Geo Redundancy

High
High

BSC4 MIRRORED DISKS NOT REDUNDANT


Unknown CGI Information in SGSN CDR
Back End Errors in applogs
MSS03 local Interconnect
Signalling load imbalance in linkset

SOFTWARE ERROR ON ZWMSS03


Consultation CSR on new EMA commands
Account Finder is not reachable from AIR
Account Finder Errors on CCNs

Leap Second Patch loading on SDP12


SDP11-SDP12 Geo redundancy not working
SDP3-SDP4 Geo redundancy not working
Error in Opening SS7 Configuration

Multiple system restarts on ZWMSS01

Multiple system restarts on ZWMSS04

CCN1 HDD fault detected


HSS is not sending PM statistics to OSS
Many errors in the CCN05 applogs
Recurring Memory Usage Alarms on CCN04
SDP11 members not replicating
RCA - CSR 2805828 PDP activation failure

RNC02 ranap failing


PDP activation failure on SGSN-MME

MS2-5 Port Down after traffic migration


SAEFAULTS on HLR
High

HSS access security


SDP4A CIP-Diamter Links DISCONNECTED

High

SDP11 Online Backup Not Working


Links between routers is down
Inter Site Router Link Down
Inconsistent data volume on SGSN and CCN

Net_filesystem backup method not working

AP FAULT NIC NOT CONNECTED

LTE Site (HR4SLV) Not Carrying Traffic


corruption of CCN1 CDR#s on EMM

High

Failing to deactivate Data Bundles via C

ZWBSC1 Not Sending Stats To OSS


EVENT REPORTING THRESHOLD RCHED ENUM-117

CCN5 Proc_m1_s1 not sending CDRs to EMM

Missing accounting on RADIUS server


SMO APG40 BACKUPS FAILING TO UPLOAD
Cannot view cbio emm GUI
ZWHLR02 AP EXTERNAL NETWORK
Originating calls are failing on SDP3
DNS not resolving inbound roamers APNs
SUM MC CPU Idle Time at zero
CP FAULT
Recent crashcollectors on CCN05
High CPU utilisation on CCN5 IO2
Consultation on CDRs in filtered directo

CCN04 not sending CDRs to EMM


SYBASE HEALTHCHECK ERRORS

Sessions rejected due to overload CCN04

CCN04 Memory Usage Limit Exceeded Alarm

RCA SDP11 Calls Failling Emergency

Pending Recharge Cards Retrieval

Call failure for SDP11 subscribers

SAE 261 optimisation


Disk Group ZWBSC4A Failed

Faulty SYS_FAN

Iu throughput per RNC

High DBDG utilisation

S1InitialContextSetupFailures on HR4ETL
Divert Purged numbers to Voicemail
AF Zones not Synchronised
rr2agent not running

SYBASE NOT RUNNING ON EWZMS02

Load imbalance in linkset

EMM:SDP Downstream CDR's Issue

emm configuration corruption


CCN CDRs going to erroneous directory

CITRIX SERVER ON EWZUAS01 NOT REACHABLE

LTE Site (HR4SLV) Not Carrying Traffic

Server in Degraded status - ewzwas01


High memory utilisation on CRS_DES
VS1B Failing to log in.
CCN4 Proc_m0_s21 not sending CDRs to EMM
Push USSD failure on MSC

Backup to Tape Failing on SDP3B


Backup to Tape Failing with IO Error
Failing to Run UCIP on Protocol 4.3

OOTB Packets crossed the high watermark

NTP service not running on EPG


Intermittent M3UA DEST INACCESSIBLE
Diameter authentication data unavailable

Faulty disk c2t1d0

CP FAULT ON ZWMSS03
100% drop on Gi traffic
Create sales Error BCChangeNotPermitted

Voucher server not carrying traffic

VS not carrying traffic


Diameter authentication data unavailable

Power Supply Fault at PSU01 on AIR01


Medium

Some PSTN Calls Failing

NTP Server Reachability Fault on most 3G


Failing to open CM Browser on HSS
wvmpbn-fw01 Loss of Service
CRS node is down
MAP procedure failure for "restore data"
PHMBC01 CDR Parameter Configuration
DB Instance not running on VS1B

SMO APG40 BACKUPS FAILING TO UPLOAD


Failing to Format CCN1 CDRs
Missing CDR in TTFILES for Interconnect

VS unable to process traffic

ora....B2.inst application down


AUDIT FUNCTION THRESHOLD SUPERVISION

ENIQ OMBS BACKUP FAILING


Minsat Error on Update Voucher

CDR discard error for OCC CDRs


CBiO BSCS Usage Data Feed to Downstreams
CBIO DEV server is missing some mount po
Hardware fault on HREMGW04

Session trending data

RCA for CSR# 2711799 throughput 50%Gi


GMD License Expired
BSC5 Intermittent Data Drops
Gi throughput 50%
CCN04 Intermittent CDR FTP delays
BSCS Failing to Create IC Partner

Missing SMS CDRs on CRS


CBiO BSCS Provisioning Licence
Refill failng
LEM not starting on .38 server
Activating contracts not working

High

Increasing hard errors on SDP6B disk c1t


Missing details in large Account invoice
PPS Rateplan Not Billing
Provisioning failing due to License issu

SNMP Service Not Running on VS1B


Failing to delete Offers

VS not processing traffic


IVR2 Appsvr01 Down
CCN CDRs not going to EMM

VS1b is down
Consultation on Multi Unit DA CDRs

Faulty SLC on IVR1 IPSTG


SDP3A Backup to Tape Failing

VS1a not carrying traffic


No performance data for RNCs an NodeBs
BSCS CX Very Slow
Faulty Hardware components on VS1b
Contract Search is Slow, Two way barring

Consultation on vouchersave directory

VS1b hanging
Tape drive faulty, backups failing
GRE Tunnel Failing to Come Up (SRX 3600)

Server hanging frequently

Backup routing Engine Error

Recharges are failing

Recharges failing RCA

Econet Comment

CSR opening reason

Open, analysis phase


Open, analysis phase
Open, analysis phase
Satisfied, CSR closed

Skills gap

Open, analysis phase

Satisfied, CSR closed


Satisfied, CSR closed
Satisfied, CSR closed
Open, analysis phase
Open, analysis phase
Open, analysis phase
Open, Analysis phase
Open, analysis phase
Open, analysis phase
Satisfied, CSR closed
Open, analysis phase
Open, analysis phase
Open, analysis phase
Satisfied, CSR closed
Satisfied, CSR closed
Satisfied, CSR closed
Open, analysis phase
Open, analysis phase
Satisfied, CSR closed
Open, analysis phase
Satisfied, CSR closed
Satisfied, CSR closed
Open, Analysis phase
Open, Analysis phase
Satisfied, CSR closed
Satisfied, CSR closed
Open, analysis phase
Satisfied, CSR closed
Satisfied, CSR closed
Satisfied, CSR closed
Satisfied, CSR closed
Open, analysis phase
Satisfied, CSR closed
Open, analysis phase
Open, analysis phase
Satisfied, CSR Closed

Update Date

2016.06.16
2016.06.15
System mulfunction
2016.06.14
Skills gap
2016.06.14
Hardware fault
2016.06.16
Skills gap
2016.06.13
Skills gap
2016.06.07
Risk management
2016.06.03
Skills gap
2016.06.08
Skills gap
2016.06.04
Skills gap
2016.06.16
Skills gap
2016.06.07
Inadequate tools
2016.06.03
Hardware fault
2016.05.31
Skills gap
2016.06.15
Hardware fault
2016.06.08
Follow up CSR
2016.06.13
Skills gap
2016.05.28
Emergency
2016.06.16
Inadequate documentation
2016.05.27
2016.05.29
Hardware fault
2016.06.15
Skills gap
2016.05.26
Skills gap
2016.05.23
Skills gap
2016.05.24
Skills gap
2016.05.21
Follow up CSR
2016.05.19
Reducing risk of losses
2016.05.17
Skills gap
2016.05.16
2016.05.11
2016.05.11
Inadequate documentation
2016.05.18
Hardware fault
2016.05.30
Hardware fault
2016.05.30
2016.05.09
2016.05.06
2016.05.11
2016.05.13
2016.05.12
N/A
2016.06.06
Skills gap
2016.06.01
Hardware fault
2016.05.18
Internal check only seen by internal E// tr 2016.05.05
No Credentials to login
2016.04.29
Downstreamnode fault

13:46:56
14:06:38
14:53:09

09:13:15
11:10:34
10:11:17
17:23:47
18:56:35
06:57:53

16:31:50

22:52:55
01:00:10

17:13:00
17:14:16

18:55:18

Satisfied, CSR closed


Satisfied, CSR Closed
Satisfied, CSR Closed
Open, analysis phase
Satisfied, CSR Closed
Satisfied, CSR Closed
Satisfied, CSR Closed
Satisfied, CSR closed
Satisfied, CSR Closed
Satisfied, CSR closed
Satisfied, CSR Closed
CSR Re-opened

Satisfied, CSR closed


Satisfied, CSR Closed
Satisfied, CSR Closed
Satisfied, CSR Closed
Satisfied, CSR Closed
Satisfied, CSR Closed
Satisfied, CSR Closed
Satisfied, CSR Closed
Satisfied, CSR Closed
Satisfied, CSR Closed
Satisfied, CSR Closed
CSR closed
Satisfied, CSR Closed
Satisfied, CSR closed
Satisfied, CSR Closed
Satisfied, CSR Closed
Satisfied, CSR Closed
Satisfied, CSR Closed
Open, analysis phase
Satisfied, CSR closed

Post remedy error


Post remedy error
Root cause analysis

Skills gap
Managing risk
Lack of documentation

Skills gap

Not Satisfied, remedy provided not yet agreed apon


Closed, Econet to reopen the case on reccurance

Satisfied, CSR Closed


Answered, Satisfied with response
Satisfied, CSR Closed
Satisfied, CSR Closed
Satisfied, CSR Closed

Satisfied, CSR Closed


Satisfied, CSR Closed
CSR Closed, Solution not yet tested
Satisfied, CSR Closed

2016.05.03
2016.04.27
2016.04.27
2016.05.16
2016.04.24
2016.04.25
2016.04.25
2016.05.05
2016.04.23
2016.05.10
2016.04.29
2016.04.28
2016.04.27
2016.06.15
2016.04.13
2016.04.18
2016.04.08
2016.03.22
2016.04.12
2016.04.08
2016.04.05
2016.03.17 18:21:53
2016.03.30
2016.04.15
2016.03.30
2016.03.07
2016.05.26
2016.03.04
2016.03.02
2016.03.29
2016.03.22
2016.02.29 12:10:32
2016.06.02
2016.05.05
2016.03.09
2016.03.15
2016.02.19
2016.02.26
2016.03.02
2016.02.24
2016.03.08
2016.04.20
2016.02.16
2016.03.18
2016.02.15

Resolved, montoring
Solution implemented, monitoring
Satisfied, CSR Closed
Satisfied, CSR Closed

2016.02.28
2016.02.25
2016.02.16
2016.02.08
2016.03.08
Satisfied, CSR Closed
Open, Testing
2016.02.23
Satisfied, CSR Closed
2016.03.29
Satisfied, CSR Closed
2016.02.05
Satisfied, CSR Closed
2016.02.04
Satisfied, CSR Closed
2016.02.09
Satisfied, CSR Closed
2016.02.05
Satisfied, CSR Closed
2016.02.05
Satisfied, CSR closed
2016.03.01
Satisfied, CSR closed
2016.01.25
Satisfied, CSR closed
2016.01.22
2016.03.08
Satisfied, CSR Closed
Answered , Satisfied
2016.01.26
Satisfied, CSR closed
2016.01.22
Satisfied, CSR closed
2016.01.22
Not Satisfied with provided answer
2016.02.01
Satisfied, CSR closed
2016.01.22 17:15:51
Satisfied, CSR closed
2016.01.19
Satisfied, CSR closed
2016.01.21
Satisfied, CSR closed
2016.01.14
Satisfied, CSR closed
2016.01.12
Satisfied, CSR closed
2016.01.19
Satisfied, CSR closed
2016.01.15
Satisfied, CSR closed
2016.01.12
CSR Closed, But no trace on CSR platform
2016.01.13 11:17:11
Satisfied, CSR closed
2016.01.20
Not satisfied
2016.01.12
Satisfied, CSR closed
2015.12.29
Satisfied, CSR Closed
2015.12.21
Not Satisfied, CSR Closed - Internaly resolved
2015.12.29
Satisfied, though it took time, CSR Closed
2015.12.29
Satisfied, CSR closed
2016.01.12
Satisfied, CSR closed
2016.01.13
Satisfied, CSR closed
2015.12.26
Not satisfied, CSR closed , RCA opened
2015.12.17
The issue to be handled by econet MPBN engineers, Tawanda to close C 2016.01.07
Satisfied, CSR Closed, Solution implemented
2015.12.14
Satisfied, CSR closed
2015.12.11 16:15:37
2016.01.05
Satisfied, CSR closed
Not satisfied, Took too long to resolve
2015.12.11
Satisfied, CSR closed
2015.12.29

Satisfied, CSR closed


Satisfied, CSR Closed, Solution implemented
Not Satisfied, Inadequate tools unable to pick problem , CSR Closed

2015.12.15
2015.12.11
2015.12.21

Satisfied, CSR Closed


Satisfied, CSR Closed

2015.12.08 1
2015.12.08 1

Satisfied, CSR closed


Satisfied, CSR closed
Not Satisfied with provided answer

2016.01.05
2015.12.22
2016.01.26

Satisfied, remedy provided, CSR Closed

2015.11.30 19

Satisfied, CSR closed


Satisfied, CSR closed

2016.01.11
2016.01.02

Satisfied, CSR Closed


CSR closed, formal answer provided
Satisfied, CSR Closed
Satisfied, CSR Closed
Satisfied, formal answer provided
Satisfied, CSR Closed
Satisfied, CSR Closed

2015.11.26 16
2015.11.27 22
2015.12.08 09
2015.12.07 1
2015.11.25 19
2015.11.30 15
2015.11.25 14

Satisfied, CSR closed


Satisfied, CSR closed

2015.12.14
2016.01.11

Open, investigations still going on

2015.11.19 11

Satisfied, CSR closed


Satisfied, CSR closed

2016.01.20
2015.12.24

Not satisfied, no formal


answer given

2015.11.09

Satisfied, CSR Closed

2015.12.08 0

Not satisfied, no formal


answer given
Satisfied, CSR closed
Satisfied, CSR closed

2015.11.05
2015.12.16 12:20:57
2015.12.18

Satisfied, formal answer


provided, CSR closed

2015.11.09

Satisfied, formal answer


provided, CSR closed

2015.11.06

Satisfied, formal answer


provided, CSR closed

2015.11.04

Not satisfied, no thorough


investigation done

2015.11.05

Satisfied, formal answer


provided, CSR closed

2015.11.02

Satisfied, Hardware
replaced, CSR closed
Opened by Ericsson

2015.11.05
2015.10.31

Satisfied, CSR Closed, RCA provided

2015.11.30 11

Not satisfied, issue not yet resolved.

2015.11.13 13:16:56

Closed to reopen CSR


0002877018

2015.11.06

Satisfied, formal answer


provided, CSR closed
Satisfied, CSR closed

2015.10.23
2015.11.16

Satisfied, Hardware
replaced, CSR closed

2015.11.02

Satisfied, Solution provided


CSR closed

2015.10.27

Satisfied, formal answer


provided, CSR closed

2015.10.19

Not Satisfied, CSR closed

2015.11.26 17

Opened By Ericsson
Opened by Ericsson
Satisfied, CSR closed
Satisfied, CSR closed
Satisfied, CSR closed

2016.01.04
2015.10.19
2015.10.14 08:09:17
2015.10.23
2015.10.19

Satisfied, formal answer


provided, CSR closed
Not satisfied, time tame taken to resolve too long

2015.10.31
2016.01.07

Satisfied, RCA provided, CSR


closed
Satisfied, CSR closed

2015.10.12 11:27:05
2015.10.19

Not satisfied,reccuring issue,


no RCA provided
Not Satisfied, CSR closed but took long to close

2015.10.07
2016.02.10

Satisfied, solution provided,


awaiting implementation

2015.10.14

Satisfied, Solution provided,


CSR closed

2015.10.05

Open , Ericsson still


analysing fault

2015.09.29 14:32:58

Satisfied, Solution provided,


CSR closed

2015.10.14

Satisfied, formal answer


provided, CSR closed

2015.10.25

Satisfied, Issue cleared


before Ericsson support
worked on it.CSR Closed

2015.09.28

Not done, issue to be


revisited after sorting MPBN
issues

2015.10.02

Not satisfied, issue


close,related to another
open issue (MPBN)

2015.10.05

Satisfied, Procedure give,


CSR closed

2015.09.29

Satisfied, Reccomendation for action when fault recurs given.

2015.10.23 1

Not satfied, Remedy given


but root cause not yet
resolved.

2015.09.21

Not satsfied, remedy


provided, awairing RCA

2015.10.13

Satisfied, formal answer


provided and CRS closed

2015.09.29

Not satisfied,
Solutionprovided but root
cause not yet resolved.

2015.09.19

Not satisfied, issue


close,related to another
open issue (MPBN)

2015.10.06

Satisfied, formal answer


provided, CSR closed

2015.09.19

Not satisfied, Issue still open

2015.10.07

Satisfied, formal answer provided, CSR closed

2015.11.02 15

Not satisfactory, end to end


diagnosis and RCA required

2015.09.22

Not satisfied, issue still being


monitored

2015.10.02

Satisfied, Issue auto cleared.

2015.09.19

Satisfied,solution provided

2015.09.11

Satisfied, RCA and formal


answer provided

2015.09.14

Satisfied, Waiting for MPBN


issues to be resolved

2015.09.14
2015.09.10

Not satisfactory, end to end


diagnosis and RCA required

2015.09.09

Satisfied, reffered to open


MPBN CSR

2015.09.10

Not satisfactory, end to end


diagnosis and RCA required

2015.09.08

Not satisfactory, end to end


diagnosis and RCA required

2015.09.07 23:09:19

Not satisfactory, no
explanation why FTP is
failing
when SFTP is working RCA
required

2015.09.08 03:45:41

Satisfied, formal answer


provided, CSR closed

2015.10.19

Satisfied, formal answer


provided, CSR closed
Satisfied, RCA provided

2015.10.19
2015.10.13

Not satisfied, Ericsson to


update

2015.09.06 07:23:39

Not satisfied, no solution yet

2015.09.06 07:39:29

Satisfied. CSR closed.


Backlog cleared

2015.09.08

Not satisfied on RCA from


Ericsson. Replication
restarted

2015.09.06

Satisfied, capacity limit on


SGSN.

2015.09.04

satisfied, solution provided,


encryption Key deleted

2015.10.14

Not satisfied, RCA still


outstanding

2015.09.01

Satisfied, procedure
provided.
Econet still to provide.

2015.08.28
2015.08.31 10:20:07

Satisfied, procedure
provided.
Satisfied. CSR closed

2015.09.07
2015.09.07

Satisfied, procedure
provided. CSR closed

2015.09.01 19:02:32

satisfied,solution provided

2015.09.07

Satisfied, Econet to provide


further details

2015.09.04 07:48:21

Not satisfied, no RCA from


Ericsson

2015.08.21

Satisfied, solution provided


and CSR closed.

2015.09.02 14:15:37

Satisfied,solution provided

2015.08.31

Econet resolved the issue


and the CSR was closed.

2015.08.18

Not satisfied.
Recommendations not clear
why FTP is failing
and SFTP working.

2015.08.24

Not satisfied. SLA violated.

2015.09.07

satisfied, solution provided,


encryption Key deleted

2015.08.26

Satisfied,solution provided

2015.08.31

Not satisfied. No clear


solution

2015.09.01

Satisfied, solution provided


and CSR closed.

2015.08.21

Satisfied, solution provided,


solution requires redesign

2015.10.06

Satisfied,solution provided

2015.08.07

Satisfied, Solution provided,


CSR closed
Not Satisfied,

2015.10.01
2015.09.03

Satisfied,solution provided
Satisfied, CSR closed
Satisfied, CSR closed.

2015.08.21
2015.08.27
2015.08.18

Satisfied, CSR closed.


Correction loaded on MSS3

2015.08.18

Satisfied,solution provided

2015.08.14

Satisfied,solution provided

2015.08.03

Satisfied,solution provided

2015.08.05

Satisfied, solution provided


and CSR closed.

2015.08.04

Satisfied,solution provided

2015.08.03

Satisfied,solution provided

2015.08.17

Satisfied, solution provided


and CSR closed.

2015.09.07

Satisfied, CSR closed. Kirusa


bulk provisioning issues

2015.07.31

Satisfied, CSR closed. Kirusa


bulk provisioning issues

2015.07.27

Satisfied, solution provided


and CSR closed. IO board
replaced

2015.08.14
2015.08.24

Satisfied,solution provided

2015.08.14

Satisfied,solution provided

2015.07.29

Satisfied,solution provided

2015.07.21

satisfied, solution provided,


capacity issue

2015.07.27

Satisfied,solution provided.
RANAP restarted

2015.07.14
2015.07.17

Econet resolved the issue of


cabling and the CSR was
closed.

2015.07.13

Satisfied, CSR closed,


solution provided.

2015.07.08

Not satisfied. CSR closed


prematurely.

2015.07.23

Satisfied, solution provided


and CSR closed.

2015.07.09

Satisfied, solution provided


and CSR closed.
Resolved internally
Not satisfied, no solution

2015.07.10
2015.06.30
2015.07.07
2015.07.24 13:55:39

Satisfied, solution provided


and CSR closed.

2015.07.01

Satisfied, procedure
provided by Ericsson and
CSR closed

2015.07.06

Satisfied, procedure
provided by Ericsson and
CSR closed
DUW changed and site
reintegrated
Satisfied. CSR closed.

2015.07.06
2015.06.23

Not satisfactory, no
explanation why the Data
bundles were failing to
deactivate

2015.06.28

Satisfied. Issue cleared after


OSS upgrade completion.
Satisfied. CSR closed.

2015.06.18
2015.07.01

Satisfied, solution provided


by restarting process

2015.06.23

satisfied, solution provided,


configurations changed

2015.08.25

Satisfied, solution provided


and CSR closed.
Satisfied. CSR closed

2015.06.26
2015.06.12

Satisfied, solution provided


and CSR closed.

2015.07.07

Satisfied, solution provided


and CSR closed.

2015.06.09
2015.06.03

Satisfied, solution provided


and CSR closed.

2015.06.12

Satisfied. Solution provided,


CSR closed

2015.06.02

Satisfied,solution provided

2015.06.05

Satisfied,solution provided

2015.06.05

Satisfied,solution provided

2015.06.08 21:01:10

Satisfied,solution provided
there were no issues

2015.05.27
2015.06.03

satisfied, solution
provided,switchover of
sybase to the other node

2015.06.01

satisfied, solution provided,


ETC host file updated

2015.06.01

satisfied, solution provided,


faulty disc changed

2015.05.28

satisfied,
solutionprovided,timeouts
updated on nodes

2015.05.21

satisfied,solution
provided,recreated database

2015.05.21

satisfied,solution
provided,increased memory

2015.06.03

Satisfied. Solution accepted,


CSR closed.

2015.05.31

Satisfied,solution provided.
Hardware replaced.

2015.05.29

satisfied, aggregate
throughput provided only

2015.05.22

Satisfied,solution provided.
Table space expanded

2015.05.21

Satisfied. Solution accepted,


CSR closed by upgrading
site.

2015.05.26

Satisfied, solution provided


and CSR closed.

2015.06.05

Satisfied, solution provided


and CSR closed.

2015.05.13

Satisfied, solution provided

2015.05.11

satisfied, solution
provided,switchover of
sybase to the other node

2015.05.26

satisfied, solution provided,


ETC host file updated

2015.06.22

satisfied, solution provided,


faulty disc changed

2015.05.18

satisfied,
solutionprovided,timeouts
updated on nodes

2015.05.18

Satisfied, solution provided

2015.05.06

satisfied, solution provided,


ETC host file updated

2015.05.15

Satisfied, CSR closed after


hardware change on site

2015.07.06

satisfied, solution provided,


faulty disc changed

2015.06.13

Satisfied, solution provided

2015.05.05

Satisfied, solution provided


and CSR closed.

2015.05.05

Satisfied, solution provided


Satisfied, CSR closed.

2015.06.30
2015.05.18

Satisfied, solution provided


and CSR closed. Hardware
issue

2015.04.27

Satisfied, solution provided


and CSR closed.

2015.06.30

Satisfied, solution provided


and CSR closed.

2015.05.01

satisfied, solution provided,


threshold value too low

2015.05.07

satisfied,solution provided,
reconfigured parameters
Satisfied. CSR closed.

2015.05.08
2015.06.15

Satisfied. Solution provided,


CSR closed

2015.05.19

Satisfied, solution provided.


Hardware replaced.
Satisfied. Solution provided,
CSR closed. Hardware
replaced.

2015.05.20

2015.04.20
2015.04.15

Satisfied. Solution provided.

2015.04.29

satisfied,solution
provided,increased memory

2015.04.07

satisfied,solution provided,
VS HW restart &
components restart

2015.04.08

Satisfied. Solution provided,


CSR closed

2015.05.06

Satisfied, solution provided


and CSR closed. PSU
replaced

2015.04.27

Satisfied. Solution provided,


CSR closed

2015.08.24

Satisfied, CSR closed. QOS


settings required end to end.

2015.05.08

Satisfied. Solution provided,


CSR closed

2015.04.10
2015.04.08

Satisfied, solution provided

2015.03.27

Satisfied. Solution provided,


CSR closed

2015.03.27

Satisfied. Solution provided,


CSR closed

2015.04.06

Satisfied, solution provided


and CSR closed.

2015.03.20

satisfied,
solutionprovided,timeouts
updated on nodes
Satisfied. CSR closed.

2015.06.30
2015.04.27
2015.03.20

satisfied,solution provided,
VS HW restart &
components restart

2015.03.15

satisfied, solution providede,


oracle instance restart on
node 2

2015.03.18

Satisfied, solution provided

2015.03.18

satisfied, solution provided,


policy reconfigured

2015.05.06

Satisfied, solution provided


and CSR closed.

2015.03.13

Satisfied, solution provided


and CSR closed. Feature
enabled on EMM
Satisfied. CSR closed.

2015.03.31
2015.03.19
2015.03.19

Satisfied. Solution provided,


CSR closed

2015.03.17

satisfied, solution provided,


vendor provided output

2015.03.06

satisfied, solution
provided,vendor provided
output
Satisfied. CSR closed.
Satisfied. CSR closed.

Satisfied, solution provided


Satisfied. CSR closed.
Satisfied, solution provided,
CDR block size change
Satisfied. CSR closed.
Satisfied. CSR closed.
Satisfied. CSR closed.
Satisfied, solution provided
and CSR closed. Disk
replaced
Not satisfied .Open CSR
Satisfied. CSR closed.

2015.03.16
2015.03.18
2015.03.16
2015.02.27
2015.03.18
2015.03.24

2015.04.21
2015.03.18
2015.02.16
2015.03.18
2015.03.18

2015.03.19
2015.03.24
2015.03.23
2015.02.18

Satisfied, solution provided


and CSR closed.

2015.02.12

Satisfied, solution provided


and CSR closed.

2015.04.16 11:35:37

Satisfied, solution provided.


RAM expanded

2015.02.06

Satisfied, solution provided


and CSR closed.

2015.02.12

Satisfied, solution provided


and CSR closed.

2015.02.02

Satisfied, solution provided


and CSR closed. Process
restarted

2015.01.31

Satisfied, solution provided.

2015.05.07

satisfied, solution provided,


IPSTG rebooted

2015.02.03

Satisfied, solution provided


and CSR closed.

2015.03.19

Satisfied, solution provided.


RAM expanded

2015.01.28

internally resolved,
processes restarted
Satisfied. CSR closed.

2015.01.23
2015.01.31

satisfied, faults cleared on


ILOM

2015.01.22
2015.01.31

satisfied, solutin provided,


upgrade script stopped

2015.01.15

satified,solution provided,
Memory upgrade

2015.01.22

Satisfied, solution provided

2015.03.02
2015.01.12

Satisfied, solution provided.


RAM expanded

2015.01.14

satisfied, solution provided,


Routing Engine replaced

2015.04.09

satified,solution provided,
Memory upgrade

2015.01.14

satified,solution provided,
Memory upgrade

2015.01.20

Remedy

016.06.16 13:46:56
016.06.15 14:06:38
016.06.14 14:53:09
X
X
X
X
X
016.06.08 09:13:15
X
016.06.16 11:10:34
016.06.07 10:11:17
016.06.03 17:23:47
016.05.31 18:56:35
016.06.15 06:57:53
X
X
016.05.28 16:31:50
X
X
X
X
X
016.05.23 22:52:55
016.05.24 01:00:10
X
X
X
X
016.05.11 17:13:00
016.05.11 17:14:16
X
X
X
X
X
X
X
X
016.06.06 18:55:18
X
X
X
X

CSR Type

Finished DatRemedy ProvFormal Answe


Open Week
Week 16
Week 16
Week 16
2016.06.142016.06.142016.06.14Week 16

Problem
Problem
Problem
Problem
Problem
2016.06.102016.06.16Week
Problem 2016.06.132016.06.072016.06.10Week
Problem 2016.06.072016.06.072016.06.07Week
Problem 2016.06.032016.06.032016.06.03Week
Problem
Week
Problem 2016.06.042016.06.022016.06.02Week
Problem
Week
Problem
Week
Problem
Week
Problem
Week
Consultation
Week
Problem 2016.06.082016.06.062016.06.08Week
Consultation
2016.05.27 16:00:00 Week
Consultation
Week
Problem
2016.05.29 11:00:00 Week
Problem 2016.05.272016.05.262016.05.27Week
Problem 2016.05.292016.05.252016.05.25Week
Problem 2016.06.152016.06.072016.06.07Week
Problem 2016.05.262016.05.262016.05.26Week
Problem
Week
Problem
Week
Problem 2016.05.212016.05.212016.05.21Week
Problem 2016.05.192016.05.172016.05.19Week
Problem 2016.05.172016.05.162016.05.16Week
Problem 2016.05.162016.05.132016.05.16Week
Problem
Week
Problem
Week
Problem
2016.05.122016.05.17Week
Consultation
2016.05.092016.05.30Week
Problem 2016.05.302016.05.132016.05.23Week
Problem 2016.05.092016.05.062016.05.09Week
Problem 2016.05.062016.05.062016.05.06Week
Problem 2016.05.112016.05.062016.05.10Week
Problem 2016.05.132016.05.122016.05.12Week
Problem 2016.05.122016.05.122016.05.12Week
Problem
Week
Problem 2016.06.012016.05.132016.05.16Week
Problem
2016.04.29 18:48:00 Week
Problem 2016.05.052016.04.292016.05.04Week
Problem 2016.04.292016.04.292016.04.29Week

15
15
15
14
14
14
14
14
14
14
14
14
13
13
13
13
13
13
13
12
12
12
12
12
11
11
11
11
11
10
10
10
10
10
10
9
9
9
9
9

Closed WeekSection
VAS Suppor
Open
CANS
Open
CANS
Open
Week 16
VAS Support
Open
VAS Support
Week 16
VAS Support

Week 15
Week 14

VAS Suppor
VAS Suppor

Open

VAS Support

Week 14

VAS Suppor

Open
Open
Open
Open
Open

VAS Support
VAS Support
CANS
CANS
NOC Support
CANS
CANS
VAS Support
CANS
CANS
CANS
VAS Support
VAS Support
VAS Support
VAS Support
VAS Support
CANS
CANS
VAS Support
VAS Support
VAS Support
CANS
CANS
CANS
CANS
CANS
CANS
NOC Support
NOC Support
Billing
CANS
CANS
CANS
VAS Support

Week 15
Open
Open
Open
Week 13
Week 13
Week 16
Week 13
Open
Open
Week 12
Week 12
Week 12
Week 12
Open
Open
Open
Open
Week 14
Week 11
Week 10
Week 11
Week 11
Week 11
Open
Week 14
Open
Week 10
Week 9

X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
016.03.17 18:21:53
X
X
X
X
X
X
X
X
X
016.02.29 12:10:32
X
X
X
X
X
X
X
X
X
X
X
X
X

Problem 2016.05.032016.04.292016.04.29Week
Problem 2016.04.272016.04.272016.04.27Week
Problem 2016.04.272016.04.272016.04.27Week
Problem 2016.05.162016.04.292016.05.16Week
Problem 2016.04.242016.04.232016.04.23Week
Problem 2016.04.252016.04.252016.04.25Week
Problem 2016.04.252016.04.212016.04.22Week
Problem 2016.05.052016.04.222016.05.05Week
Consultatio2016.04.232016.04.222016.04.22Week
Consultatio2016.05.102016.05.102016.05.10Week
Problem 2016.04.292016.04.222016.04.22Week
Problem 2016.04.282016.04.142016.04.28Week
Problem 2016.04.272016.04.152016.04.15Week
Problem 2016.06.152016.05.122016.06.15Week
Problem 2016.04.132016.04.132016.04.13Week
Problem 2016.04.182016.04.032016.04.03Week
Problem 2016.04.082016.04.082016.04.08Week
Consultatio2016.03.222016.03.212016.03.21Week
Consultatio2016.04.122016.03.232016.04.11Week
Problem 2016.04.082016.03.182016.03.31Week
Consultatio2016.04.052016.04.052016.04.05Week
Problem 2016.03.17 18:21:53 2016.03.17Week
Problem 2016.03.302016.03.182016.03.29Week
Problem 2016.04.152016.03.142016.03.22Week
Problem 2016.03.302016.03.112016.03.30Week
Problem 2016.03.072016.03.072016.03.07Week
Problem 2016.05.262016.03.082016.03.18Week
Problem 2016.03.042016.03.032016.03.03Week
Problem 2016.03.022016.03.022016.03.02Week
Problem 2016.03.292016.03.282016.03.28Week
Problem
2016.03.092016.03.22Week
Problem
Week
Problem 2016.06.022016.02.292016.03.07Week
Problem 2016.05.052016.03.022016.04.11Week
Problem 2016.03.092016.02.252016.02.29Week
Problem 2016.03.152016.02.292016.03.14Week
Consultatio2016.02.192016.02.192016.02.19Week
Problem 2016.02.262016.02.242016.02.24Week
Problem 2016.03.022016.02.262016.02.26Week
Problem 2016.02.242016.02.242016.02.24Week
Problem 2016.03.082016.02.222016.02.29Week
Problem 2016.04.202016.04.202016.04.20Week
Problem 2016.02.162016.02.152016.02.16Week
Problem 2016.03.182016.02.152016.02.18Week
Problem 2016.02.152016.02.122016.02.12Week

9
9
8
8
8
8
8
8
8
8
8
7
7
6
6
5
5
3
3
3
3
3
3
2
2
2
1
1
1
1
1
52
52
52
52
52
51
51
51
51
51
51
51
50
50

Week 10
Week 9
Week 9
Week 12
Week 8
Week 9
Week 9
Week 10
Week 8

Week 11
Week 9
Week 9
Week 9
Week 16
Week 7
Week 8
Week 6
Week 4
Week 7
Week 6
Week 6
Week 3
Week 5
Week 7
Week 5
Week 2

Week 13
Week 1
Week 1
Week 5
Open
Open
Week 14
Week 10
Week 2
Week 3
Week 51
Week 52
Week 1
Week 52

Week 2
Week 8
Week 51
Week 3
Week 51

Billing
VAS Support
VAS Support
VAS Support
VAS Support
VAS Support
VAS Support
VAS Support
CANS
VAS Support
Billing
VAS Support
CANS
CANS
VAS Support
VAS Support
CANS
VAS Support
CANS
CANS
CANS
CANS
VAS Support
CANS
Billing
VAS Support
Billing
VAS Support
VAS Support
CANS
CANS
CANS
NOC Support
NOC Support
VAS Support
VAS Support
Billing
CANS
VAS Support
VAS Support
VAS Support
CANS
VAS Support
CANS
NOC Support

X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
016.01.22 17:15:51
X
X
X
X
X
X
X
016.01.13 11:17:11
X
X
X
X
X
X
X
X
X
X
X
X
015.12.11 16:15:37
X
X
X

Problem 2016.02.282016.02.282016.02.28Week 50
Problem 2016.02.252016.02.102016.02.24Week 50
Problem 2016.02.162016.02.102016.02.11Week 50
Problem 2016.02.082016.02.082016.02.08Week 50
Consultatio2016.03.082016.03.042016.03.04Week 49
Problem 2016.02.232016.02.042016.02.05Week 49
Problem 2016.03.292016.03.232016.03.25Week 49
Problem 2016.02.052016.02.022016.02.05Week 49
Consultatio2016.02.042016.02.042016.02.04Week 49
Problem 2016.02.092016.02.012016.02.03Week 48
Problem 2016.02.052016.02.012016.02.05Week 48
Problem 2016.02.052016.01.282016.01.29Week 48
Problem 2016.03.012016.01.212016.01.25Week 47
Problem 2016.01.252016.01.252016.01.25Week 47
Problem 2016.01.222016.01.222016.01.22Week 47
Problem 2016.03.082016.01.202016.03.03Week 47
Problem 2016.01.262016.01.182016.01.20Week 46
Problem 2016.01.222016.01.192016.01.20Week 46
Problem 2016.01.222016.01.212016.01.21Week 46
Consultatio2016.02.012016.01.132016.01.21Week 46
Problem 2016.01.22 17:15:51 2016.01.22Week 46
Problem 2016.01.192016.01.182016.01.19Week 46
Problem 2016.01.212016.01.132016.01.19Week 46
Problem 2016.01.142016.01.112016.01.12Week 46
Problem 2016.01.122016.01.112016.01.11Week 46
Problem 2016.01.192016.01.122016.01.18Week 46
Problem 2016.01.152016.01.112016.01.13Week 45
Problem 2016.01.122016.01.112016.01.11Week 45
Problem
Week 45
Problem 2016.01.202016.01.082016.01.20Week 45
Problem 2016.01.122016.01.122016.01.12Week 44
Problem 2015.12.292015.12.232015.12.28Week 43
Problem 2015.12.212015.12.202015.12.21Week 42
Problem 2015.12.292015.12.282015.12.28Week 42
Problem 2015.12.292015.12.282015.12.28Week 42
Problem 2016.01.122015.12.162015.12.17Week 42
Problem 2016.01.132015.12.212015.12.21Week 42
Problem 2015.12.262015.12.192015.12.26Week 42
Problem 2015.12.172015.12.152015.12.15Week 42
Problem 2016.01.072015.12.142015.12.17Week 41
Problem 2015.12.142015.12.112015.12.14Week 41
Problem 2015.12.11 16:15:37 2015.12.11Week 41
Problem 2016.01.052016.01.042016.01.04Week 41
Problem 2015.12.112015.12.092015.12.10Week 41
Consultatio2015.12.292015.12.292015.12.29Week 41

Week 52
Week 52
Week 51
Week 50

Week 47

VAS Support
VAS Support
CANS
Billing
VAS Support
Billing
CANS
CANS
VAS Support
Billing
CANS
Billing
CANS
NOC Support
CANS
NOC Support
CANS
CANS
CANS
CANS
CANS

Week 47
Week 47

CANS
CANS

Week 46
Week 46

CANS
CANS

Week 47

CANS

Week 46
Week 46
Week 47

CANS
CANS
CANS

Week 47

Billing

Week 46
Week 44
Week 43
Week 44
Week 44
Week 46
Week 46
Week 43
Week 42
Week 45
Week 42
Week 41
Week 45
Week 41
Week 44

VAS Support
VAS Support
VAS Support
CANS
CANS
CANS
CANS
VAS Support
CANS
CANS
CANS
VAS Support
CANS
CANS
VAS Support

Week 2
Week 52
Week 5
Week 49
Week 49
Week 50
Week 49
Week 49
Week 1
Week 48
Week 47

Week 2
Week 48
Week 47
Week 47

Week 49

X
X
X

Problem
Problem
Problem

2015.12.152015.12.152015.12.15Week 41
2015.12.112015.12.092015.12.09Week 41
2015.12.212015.12.072015.12.18Week 41

X
X

Problem
Problem

X
X
X

2015.12.08 1 2015.12.05 1 2015.12.05 1 Week 40


2015.12.08 1 2015.12.04 1 2015.12.08 1 Week 40
2016.01.052015.12.042015.12.11Week 40
2015.12.222015.12.142015.12.14Week 40

Problem
Problem
Consultatio2016.01.262015.12.232016.01.18Week 39

Problem

Week 42
Week 41
Week 43
Week 41
Week 41
Week 45
Week 43

CANS
VAS Support
CANS
CANS
CANS
CANS
VAS Support

Week 48

CANS

Week 40
Week 46
Week 44
Week 39
Week 39
Week 41
Week 41
Week 39
Week 40
Week 39
Week 42
Week 46
Week 38

CANS
CANS
CANS
VAS Support
NOC Support
VAS Support
CANS
VAS Support

2015.11.30 192015.11.26 192015.11.26 21Week 39


Consultatio2016.01.112015.12.182015.12.18Week 39
Problem 2016.01.022016.01.022016.01.02Week 39
Problem
2015.11.26 162015.11.26 122015.11.26 12Week 39
Problem
2015.11.27 222015.11.26 132015.11.26 14Week 39
Problem
2015.12.08 092015.12.08 0 2015.12.08 0 Week 39
Problem
2015.12.07 1 2015.12.03 142015.12.03 1 Week 38
Problem
2015.11.25 192015.11.22 212015.11.22 21Week 38
Problem
2015.11.30 152015.11.20 112015.11.20 11Week 38
Problem
2015.11.25 142015.11.17 202015.11.17 22Week 38
Problem 2015.12.142015.12.102015.12.14Week 38
Problem 2016.01.112015.11.162016.01.11Week 37
Problem
2015.11.19 112015.11.15 002015.11.15 00Week 37

X
X

Problem
Problem

2016.01.202015.11.232016.01.15Week 37
2015.12.242015.12.082015.12.08Week 37

Week 47

CANS
CANS

Week 43

CANS

Problem

2015.11.092015.11.062015.11.09Week 36

CANS

Problem

2015.12.08 0 2015.11.29 022015.11.23 18Week 36

Week 37
Week 41

2015.11.052015.11.052015.11.05Week 36
2015.12.16 12:20:57 2015.12.16Week 36
2015.12.182015.12.182015.12.18Week 36

Week 36

CANS

Week 42
Week 42

VAS Support
CANS

X
X
X
X
X
X
X
X
X

X
X

X
Problem
015.12.16 12:20:57 Problem
X
Problem

VAS Suppor
VAS Support
VAS Support
CANS

VAS Support

Problem

2015.11.092015.11.042015.11.04Week 36

Week 37

NOC Suppo

Problem

2015.11.062015.11.052015.11.05Week 36

Week 36

VAS Suppor

Problem

2015.11.042015.11.042015.11.04Week 36

Week 36

VAS Suppor

Problem

2015.11.052015.11.022015.11.05Week 36

Week 36

CANS

Problem

2015.11.022015.11.022015.11.02Week 35

Week 36

VAS Suppor

X
X

Problem
Problem

Week 36
Week 35

Problem

2015.11.052015.10.282015.10.29Week 35
2015.10.312015.10.272015.10.31Week 35
2015.11.30 112015.11.09 132015.11.16 13Week 34

VAS Suppor
VAS Suppor
CANS

Week 40

015.11.13 13:16:56 Problem

2015.11.13 13:16:56 2015.11.13Week 34

Week 37

CANS

Problem

2015.11.062015.10.262015.10.27Week 34

Week 36

CANS

X
X

Problem
Problem

2015.10.232015.10.232015.10.23Week 34
2015.11.162015.10.272015.11.16Week 33

Week 34
Week 38

CANS
VAS Suppor

Problem

2015.11.022015.10.232015.10.29Week 33

Week 36

VAS Suppor

Consultatio2015.10.272015.10.162015.10.16Week 33

Week 35

CANS

Problem

Week 34

Problem

CANS
VAS Suppor

34
34
34
34

CANS
CANS
VAS Suppor
NOC Suppo

X
X
015.10.14 08:09:17
X
X

Problem
Problem
Problem
Problem
Problem

2015.10.192015.10.192015.10.19Week 33
2015.11.26 172015.11.26 172015.11.26 17Week 33
2016.01.042015.11.272015.11.27Week 33
2015.10.192015.10.132015.10.13Week 33
2015.10.16 10:18:18
Week 33
2015.10.232015.10.212015.10.23Week 33
2015.10.192015.10.142015.10.14Week 33

X
X

Problem
Problem

2015.10.312015.10.112015.10.31Week 32
2016.01.072015.10.162016.01.07Week 32

Week 35

VAS Suppor

Week 45

VAS Support

015.10.12 11:27:05 Problem 2015.10.15 19:15:14


Week 32
X
Consultatio2015.10.192015.10.152015.10.15Week 32

Week 33
Week 34

VAS Suppor
CANS

Week 39
Week 45

Week
Week
Week
Week

CANS

X
X

Problem
Problem

2015.10.072015.10.05 10:16:00 Week 32


2016.02.102015.10.032016.01.22Week 31

Week 32
Week 50

CANS
NOC Suppo

Consultatio2015.10.142015.10.132015.10.13Week 31

Week 33

CANS

Problem

2015.10.052015.10.01 17:46:25 Week 31

Week 32

CANS

2015.10.06 12:15:20

Week 32

VAS Suppor

015.09.29 14:32:58 Problem

Week 31

Problem

2015.10.142015.10.132015.10.13Week 31

Week 33

CANS

Problem

2015.10.252015.10.072015.10.08Week 31

Week 34

Billing

Problem

2015.09.282015.09.282015.09.28<=Week30 Week 31

CANS

Problem

2015.10.022015.10.01 11:36:15 <=Week30 Week 31

VAS Suppor

Problem

2015.10.052015.10.01 12:04:24 <=Week30 Week 32

VAS Suppor

Problem

2015.09.292015.09.29 14:04:12 <=Week30 Week 31

CANS

Problem

2015.10.23 1 2015.10.06 1 2015.10.19 1 <=Week30 Week 34

VAS Support

Problem

2015.09.212015.09.212015.09.21<=Week30

Problem

2015.10.162015.10.132015.10.13<=Week30 Week 33

Billing

Problem

2015.09.292015.09.24 13:14:22 <=Week30 Week 31

VAS Suppor

Problem

2015.09.192015.09.182015.09.18<=Week30

Problem

2015.10.062015.09.18 20:00:00 <=Week30 Week 32

Problem

2015.09.192015.09.162015.09.19<=Week30

Problem

2015.10.172015.10.07 13:55:48 <=Week30 Week 33

VAS Suppor

Problem

2015.11.02 152015.11.02 132015.11.02 13<=Week30 Week 36

VAS Support

Problem

2015.09.222015.09.142015.09.22<=Week30

Problem

2015.10.022015.09.13 19:06:00 <=Week30 Week 31

Problem

2015.09.192015.09.122015.09.19<=Week30

<=Week30 CANS

Problem

2015.09.232015.09.112015.09.11<=Week30

<=Week30 VAS Suppor

Problem

2015.09.222015.09.142015.09.14<=Week30

<=Week30 CANS

X
X

Problem
Problem

2015.09.142015.09.102015.09.10<=Week30
2015.09.102015.09.082015.09.09<=Week30

<=Week30 VAS Suppor


<=Week30 Billing

Problem

2015.09.092015.09.092015.09.09<=Week30

<=Week30 VAS Suppor

Problem

2015.09.102015.09.082015.09.10 <=Week3 <=Week3CANS

<=Week30 VAS Suppor

<=Week30 VAS Suppor

VAS Suppor

<=Week30 CANS

<=Week30 VAS Suppor

CANS

Problem

2015.09.082015.09.08 03:15:00 <=Week3 <=Week3CANS

015.09.07 23:09:19 Problem

2015.09.08 13:45:12

<=Week3 <=Week3CANS

015.09.08 03:45:41 Problem

2015.09.21 10:33:31

<=Week3 <=Week3Billing

Problem

2015.10.192015.09.052015.09.15 <=Week3Week 34

CANS

X
X

Problem
Problem

2015.10.192015.09.042015.09.15 <=Week3Week 34 CANS


2015.09.032015.09.032015.10.05 <=Week3 <=Week3VAS Suppor

015.09.06 07:23:39 Problem

2015.09.19 19:55:37

<=Week3 <=Week3VAS Suppor

015.09.06 07:39:29 Problem

2015.09.19 19:39:08

<=Week3 <=Week3VAS Suppor

Problem

2015.09.092015.09.022015.09.03 <=Week3 <=Week3VAS Suppor

Problem

2015.09.062015.09.012015.09.02 <=Week3 <=Week3VAS Suppor

Problem

2015.09.042015.09.012015.09.01 <=Week3 <=Week3CANS

Consultatio2015.10.162015.09.15 12:04:58 <=Week3Week 33

Problem

2015.09.012015.08.312015.08.31 <=Week3 <=Week3CANS

X
Problem
015.08.31 10:20:07 Problem

2015.08.282015.08.272015.08.27 <=Week3 <=Week3CANS


2015.09.14 11:15:53
<=Week3 <=Week3CANS

X
X

Consultatio2015.09.082015.09.042015.09.04 <=Week3 <=Week3VAS Suppor


Problem 2015.09.072015.08.252015.08.30 <=Week3 <=Week3VAS Suppor

015.09.01 19:02:32 Consultatio2015.09.22 15:35:34


X

CANS

Problem

015.09.04 07:48:21 Problem

<=Week3 <=Week3VAS Suppor

2015.09.072015.09.022015.09.02 <=Week3 <=Week3CANS


2015.09.18 12:13:40

<=Week3 <=Week3CANS

Problem

015.09.02 14:15:37 Problem

2015.08.212015.08.202015.08.21 <=Week3 <=Week3VAS Suppor


2015.09.02 14:15:37 2015.08.20 <=Week3 <=Week3CANS

Problem

2015.08.312015.08.212015.08.21 <=Week3 <=Week3VAS Suppor

Problem

2015.08.182015.08.182015.08.18 <=Week3 <=Week3CANS

Problem

2015.10.022015.08.182015.08.24 <=Week3Week 31

Problem

2015.09.182015.08.24 09:51:10 <=Week3 <=Week3CANS

Problem

2015.08.262015.08.192015.08.26 <=Week3 <=Week3CANS

Problem

2015.08.312015.08.182015.08.21 <=Week3 <=Week3VAS Suppor

Problem

2015.09.112015.08.14 16:00:00 <=Week3 <=Week3VAS Suppor

Problem

2015.08.212015.08.172015.08.21 <=Week3 <=Week3VAS Suppor

Problem

2015.10.062015.10.05 11:20:57 <=Week3Week 32

Problem

2015.08.072015.08.072015.08.07 <=Week3 <=Week3VAS Suppor

X
X

Problem
Problem

2015.10.012015.08.06 12:05:00 <=Week3Week 31 CANS


2015.09.152015.09.03 13:07:50 <=Week3 <=Week3CANS

X
X
X

Problem
Problem
Problem

2015.08.212015.08.042015.08.07 <=Week3 <=Week3VAS Suppor


2015.08.272015.08.072015.08.26 <=Week3 <=Week3CANS
2015.08.182015.08.042015.08.18 <=Week3 <=Week3CANS

Problem

2015.08.182015.07.312015.08.10 <=Week3 <=Week3CANS

Consultatio2015.08.142015.08.112015.08.07 <=Week3 <=Week3VAS Suppor

Problem

2015.08.032015.08.032015.08.03 <=Week3 <=Week3VAS Suppor

Problem

2015.08.052015.07.302015.08.04 <=Week3 <=Week3VAS Suppor

CANS

VAS Suppor

Problem

2015.08.042015.07.312015.08.04 <=Week3 <=Week3VAS Suppor

Problem

2015.08.032015.07.282015.07.29 <=Week3 <=Week3VAS Suppor

Problem

2015.08.172015.07.282015.08.17 <=Week3 <=Week3VAS Suppor

Problem

2015.09.092015.07.282015.07.30 <=Week3 <=Week3VAS Suppor

Problem

2015.07.312015.07.232015.07.27 <=Week3 <=Week3CANS

Problem

2015.07.272015.07.232015.07.27 <=Week3 <=Week3CANS

X
X

Problem
Problem

2015.08.142015.07.222015.07.22 <=Week3 <=Week3VAS Suppor


2015.09.082015.07.272015.08.24 <=Week3 <=Week3CANS

Problem

2015.08.142015.08.142015.08.14 <=Week3 <=Week3VAS Suppor

Problem

2015.07.292015.07.242015.07.28 <=Week3 <=Week3VAS Suppor

Problem

2015.07.212015.07.152015.07.16 <=Week3 <=Week3VAS Suppor

Consultatio2015.07.272015.07.202015.07.27 <=Week3 <=Week3CANS

X
X

Problem
Problem

2015.07.142015.07.132015.07.13 <=Week3 <=Week3CANS


2015.07.172015.07.132015.07.13 <=Week3 <=Week3CANS

Problem

2015.07.132015.07.092015.07.13 <=Week3 <=Week3CANS

Problem

2015.07.082015.07.082015.07.08 <=Week3 <=Week3CANS

Problem

2015.07.232015.07.072015.07.14 <=Week3 <=Week3CANS

Problem

2015.07.092015.07.082015.07.09 <=Week3 <=Week3VAS Suppor

X
X
X
015.07.24 13:55:39

Consultatio2015.07.102015.07.102015.07.10 <=Week3
Problem 2015.06.302015.06.292015.06.29 <=Week3
Problem 2015.07.072015.06.292015.06.30 <=Week3
Problem 2015.07.24 13:55:39 2015.07.24 <=Week3

<=Week3VAS Suppor
<=Week3CANS
<=Week3CANS
<=Week3VAS Suppor

Consultatio2015.07.012015.07.012015.07.01 <=Week3 <=Week3VAS Suppor

Problem

2015.07.062015.07.022015.07.02 <=Week3 <=Week3CANS

X
X

Problem
Problem

2015.07.062015.06.242015.06.24 <=Week3 <=Week3CANS


2015.06.232015.06.232015.06.23 <=Week3 <=Week3VAS Suppor

Problem

2015.06.282015.06.202015.06.24 <=Week3 <=Week3VAS Suppor

X
X

Problem
Problem

2015.06.182015.06.172015.06.18 <=Week3 <=Week3CANS


2015.07.012015.06.252015.06.30 <=Week3 <=Week3CANS

Problem

2015.06.232015.06.152015.06.15 <=Week3 <=Week3VAS Suppor

Problem

2015.08.252015.06.222015.08.25 <=Week3 <=Week3VAS Suppor

X
X

Problem
Problem

2015.06.262015.06.182015.06.25 <=Week3 <=Week3CANS


2015.06.122015.06.112015.06.12 <=Week3 <=Week3Billing

Problem

2015.07.072015.06.112015.06.20 <=Week3 <=Week3CANS

X
X

Problem
Problem

2015.06.092015.06.092015.06.09 <=Week3 <=Week3VAS Suppor


2015.06.032015.06.032015.06.03 <=Week3 <=Week3CANS

Problem

2015.06.122015.06.032015.06.04 <=Week3 <=Week3VAS Suppor

Problem

2015.06.022015.06.022015.06.02 <=Week3 <=Week3CANS

Problem

2015.06.052015.06.052015.06.05 <=Week3 <=Week3VAS Suppor

Problem

2015.06.052015.06.052015.06.05 <=Week3 <=Week3VAS Suppor

015.06.08 21:01:10 Consultatio2015.06.08 21:01:10 2015.06.08 <=Week3 <=Week3VAS Suppor

X
X

Problem
Problem

2015.05.272015.05.262015.05.26 <=Week3 <=Week3VAS Suppor


2015.06.032015.06.032015.06.03 <=Week3 <=Week3NOC Suppo

Problem

2015.06.012015.05.262015.05.26 <=Week3 <=Week3VAS Suppor

Problem

2015.06.012015.05.292015.05.29 <=Week3 <=Week3VAS Suppor

Problem

2015.05.282015.05.222015.05.22 <=Week3 <=Week3VAS Suppor

Consultatio2015.05.212015.05.212015.05.21 <=Week3 <=Week3VAS Suppor

Problem

2015.05.212015.05.212015.05.21 <=Week3 <=Week3VAS Suppor

Problem

2015.06.032015.05.222015.06.03 <=Week3 <=Week3CANS

Problem

2015.05.312015.05.202015.05.31 <=Week3 <=Week3CANS

Problem

2015.05.292015.05.262015.05.26 <=Week3 <=Week3VAS Suppor

Consultatio2015.05.222015.05.192015.05.22 <=Week3 <=Week3CANS

Problem

2015.05.212015.05.192015.05.19 <=Week3 <=Week3VAS Suppor

Problem

2015.05.262015.05.192015.05.21 <=Week3 <=Week3CANS

Consultatio2015.06.052015.05.272015.06.03 <=Week3 <=Week3CANS

Problem

2015.05.132015.05.092015.05.09 <=Week3 <=Week3VAS Suppor

Problem

2015.05.112015.05.072015.05.08 <=Week3 <=Week3VAS Suppor

Problem

2015.05.262015.05.082015.05.15 <=Week3 <=Week3NOC Suppo

Problem

2015.06.222015.05.212015.06.12 <=Week3 <=Week3CANS

Problem

2015.05.182015.05.052015.05.06 <=Week3 <=Week3Billing

Problem

2015.05.182015.05.112015.05.11 <=Week3 <=Week3Billing

Problem

2015.05.062015.05.042015.05.04 <=Week3 <=Week3VAS Suppor

Problem

2015.05.152015.05.012015.05.14 <=Week3 <=Week3NOC Suppo

Problem

2015.07.062015.05.052015.05.19 <=Week3 <=Week3CANS

Problem

2015.06.132015.05.082015.05.08 <=Week3 <=Week3NOC Suppo

Problem

2015.05.052015.04.292015.04.30 <=Week3 <=Week3VAS Suppor

Problem

2015.05.052015.04.272015.05.04 <=Week3 <=Week3VAS Suppor

X
X

Problem 2015.06.302015.04.272015.04.29 <=Week3 <=Week3VAS Suppor


Consultatio2015.05.182015.05.152015.05.15 <=Week3 <=Week3CANS

Problem

2015.04.272015.04.232015.04.24 <=Week3 <=Week3VAS Suppor

Problem

2015.06.302015.04.232015.05.05 <=Week3 <=Week3VAS Suppor

Problem

2015.05.012015.04.232015.04.23 <=Week3 <=Week3VAS Suppor

Problem

2015.05.072015.05.062015.05.06 <=Week3 <=Week3CANS

X
X

Problem
Problem

2015.05.082015.05.072015.05.08 <=Week3 <=Week3CANS


2015.06.152015.04.282015.05.15 <=Week3 <=Week3CANS

Problem

2015.05.192015.04.292015.05.19 <=Week3 <=Week3CANS

Problem

2015.05.202015.04.202015.04.20 <=Week3 <=Week3VAS Suppor

X
X

Problem
Problem

2015.04.202015.04.152015.04.20 <=Week3 <=Week3CANS


2015.04.152015.04.122015.04.12 <=Week3 <=Week3CANS

Problem

2015.04.292015.04.072015.04.27 <=Week3 <=Week3VAS Suppor

Problem

2015.04.072015.04.062015.04.06 <=Week3 <=Week3VAS Suppor

Problem

2015.04.082015.04.052015.04.05 <=Week3 <=Week3VAS Suppor

Problem

2015.05.062015.04.092015.04.14 <=Week3 <=Week3CANS

Problem

2015.04.272015.03.312015.04.17 <=Week3 <=Week3VAS Suppor

Problem

2015.08.242015.04.162015.04.16 <=Week3 <=Week3CANS

Problem

2015.05.082015.03.302015.04.02 <=Week3 <=Week3CANS

X
X

Problem 2015.04.102015.03.302015.04.01 <=Week3 <=Week3CANS


Consultatio2015.04.082015.04.082015.04.08 <=Week3 <=Week3CANS

Problem

2015.03.272015.03.262015.03.27 <=Week3 <=Week3VAS Suppor

Problem

2015.03.272015.03.262015.03.27 <=Week3 <=Week3CANS

Consultatio2015.04.062015.04.022015.04.02 <=Week3 <=Week3CANS

Problem

2015.03.202015.03.202015.03.20 <=Week3 <=Week3VAS Suppor

X
X
X

Problem
Problem
Problem

2015.06.302015.04.152015.04.15 <=Week3 <=Week3NOC Suppo


2015.04.272015.03.232015.04.21 <=Week3 <=Week3Billing
2015.03.202015.03.182015.03.19 <=Week3 <=Week3Billing

Problem

2015.03.152015.03.142015.03.14 <=Week3 <=Week3VAS Suppor

Problem

2015.03.182015.03.162015.03.16 <=Week3 <=Week3VAS Suppor

Problem

2015.03.182015.03.132015.03.17 <=Week3 <=Week3CANS

Problem

2015.05.062015.03.172015.03.27 <=Week3 <=Week3NOC Suppo

Problem

2015.03.132015.03.122015.03.12 <=Week3 <=Week3VAS Suppor

X
X
X

Problem
Problem
Problem

2015.03.312015.03.112015.03.31 <=Week3 <=Week3VAS Suppor


2015.03.192015.03.122015.03.12 <=Week3 <=Week3VAS Suppor
2015.03.192015.03.082015.03.09 <=Week3 <=Week3VAS Suppor

Problem

2015.03.172015.03.032015.03.10 <=Week3 <=Week3CANS

Consultatio2015.03.062015.03.022015.03.02 <=Week3 <=Week3CANS

X
X
X
X

Problem
Problem
Problem
Problem

2015.03.162015.03.102015.03.10 <=Week3
2015.03.182015.02.272015.02.27 <=Week3
2015.03.162015.02.272015.03.12 <=Week3
2015.02.272015.02.242015.02.24 <=Week3

X
X

Problem
Problem

2015.03.182015.02.252015.03.18 <=Week3 <=Week3VAS Suppor


2015.03.242015.03.112015.03.12 <=Week3 <=Week3VAS Suppor

X
X
X
X
X

Problem
Problem
Problem
Problem
Problem

2015.04.212015.04.212015.04.21 <=Week3
2015.03.182015.02.182015.02.18 <=Week3
2015.02.162015.02.142015.02.14 <=Week3
2015.03.182015.02.162015.02.18 <=Week3
2015.03.182015.02.132015.02.16 <=Week3

<=Week3VAS
<=Week3VAS
<=Week3VAS
<=Week3VAS
<=Week3VAS

Suppor
Suppor
Suppor
Suppor
Suppor

X
X
X
X

Problem
Problem
Problem
Problem

2015.03.192015.03.152015.03.15 <=Week3
2015.03.242015.02.142015.03.23 <=Week3
2015.03.232015.02.142015.03.16 <=Week3
2015.02.182015.02.112015.02.11 <=Week3

<=Week3VAS
<=Week3VAS
<=Week3VAS
<=Week3VAS

Suppor
Suppor
Suppor
Suppor

<=Week3CANS
<=Week3VAS Suppor
<=Week3CANS
<=Week3CANS

Problem

2015.02.122015.02.112015.02.11 <=Week3 <=Week3VAS Suppor

015.04.16 11:35:37 Problem

2015.04.16 11:35:37 2015.04.16 <=Week3 <=Week3VAS Suppor

Problem

2015.02.062015.02.062015.02.06 <=Week3 <=Week3VAS Suppor

Problem

2015.02.122015.02.102015.02.11 <=Week3 <=Week3VAS Suppor

Problem

2015.02.022015.02.022015.02.02 <=Week3 <=Week3VAS Suppor

Problem

2015.01.312015.01.312015.01.31 <=Week3 <=Week3VAS Suppor

Consultatio2015.05.072015.05.052015.05.05 <=Week3 <=Week3VAS Suppor

Problem

2015.02.032015.02.032015.02.03 <=Week3 <=Week3CANS

Problem

2015.03.192015.01.282015.01.28 <=Week3 <=Week3VAS Suppor

Problem

2015.01.282015.01.232015.01.28 <=Week3 <=Week3VAS Suppor

X
X

Problem
Problem

2015.01.232015.01.222015.01.23 <=Week3 <=Week3NOC Suppo


2015.01.312015.01.312015.01.31 <=Week3 <=Week3VAS Suppor

X
X

Problem
Problem

2015.01.222015.01.212015.01.22 <=Week3 <=Week3VAS Suppor


2015.01.312015.01.212015.01.21 <=Week3 <=Week3VAS Suppor

Consultatio2015.01.152015.01.142015.01.15 <=Week3 <=Week3VAS Suppor

Problem

2015.01.222015.01.142015.01.20 <=Week3 <=Week3VAS Suppor

X
X

Problem
Problem

2015.03.022015.01.202015.01.20 <=Week3 <=Week3VAS Suppor


2015.01.122015.01.122015.01.12 <=Week3 <=Week3CANS

Problem

2015.01.142015.01.112015.01.12 <=Week3 <=Week3VAS Suppor

Problem

2015.04.092015.02.112015.02.11 <=Week3 <=Week3CANS

Problem

2015.01.142015.01.042015.01.04 <=Week3 <=Week3VAS Suppor

Problem

2015.01.202015.01.202015.01.20 <=Week3 <=Week3VAS Suppor

Month

Date

Time

Jun-16 2016.06.16
Jun-16 2016.06.15
Jun-16 2016.06.13
Jun-16 2016.06.13
Jun-16 2016.06.08
Jun-16 2016.06.07
Jun-16 2016.06.06
Jun-16 2016.06.02
Jun-16 2016.06.02
Jun-16 2016.06.02
Jun-16 2016.06.02
Jun-16 2016.06.02
May-16 2016.05.31
May-16 2016.05.31
May-16 2016.05.31
May-16 2016.05.31
May-16 2016.05.27
May-16 2016.05.26
May-16 2016.05.26
May-16 2016.05.26
May-16 2016.05.25
May-16 2016.05.24
May-16 2016.05.24
May-16 2016.05.21
May-16 2016.05.21
May-16 2016.05.21
May-16 2016.05.17
May-16 2016.05.16
May-16 2016.05.12
May-16 2016.05.11
May-16 2016.05.11
May-16 2016.05.10
May-16 2016.05.09
May-16 2016.05.08
May-16 2016.05.06
May-16 2016.05.06
May-16 2016.05.05
May-16 2016.05.05
May-16 2016.05.05
Apr-16 2016.04.28
Apr-16 2016.04.28
Apr-16 2016.04.28
Apr-16 2016.04.28
Apr-16 2016.04.27

12:19:00
11:13:05
18:42:26
8:19:44
11:02:30
11:04:17
16:10:41
12:41:23
12:21:17
11:16:01
4:52:57
4:49:34
15:30:21
12:48:20
11:11:55
11:10:11
15:17:08
16:48:38
15:32:43
12:00:00
6:18:05
11:56:06
8:47:56
18:19:15
18:15:42
8:36:48
8:53:20
20:43:00
16:50:25
8:43:44
8:39:08
12:54:52
12:05:35
9:14:49
15:26:55
9:35:11
19:26:48
10:05:24
9:57:52
19:13:18
17:39:37
15:09:07
12:58:30
10:12:53

Apr-16 2016.04.26
Apr-16 2016.04.25
Apr-16 2016.04.23
Apr-16 2016.04.23
Apr-16 2016.04.23
Apr-16 2016.04.22
Apr-16 2016.04.21
Apr-16 2016.04.21
Apr-16 2016.04.19
Apr-16 2016.04.19
Apr-16 2016.04.18
Apr-16 2016.04.12
Apr-16 2016.04.11
Apr-16 2016.04.07
Apr-16 2016.04.05
Apr-16 2016.04.01
Mar-16 2016.03.30
Mar-16 2016.03.18
Mar-16 2016.03.18
Mar-16 2016.03.17
Mar-16 2016.03.14
Mar-16 2016.03.14
Mar-16 2016.03.14
Mar-16 2016.03.10
Mar-16 2016.03.09
Mar-16 2016.03.07
Mar-16 2016.03.03
Mar-16 2016.03.03
Mar-16 2016.03.02
Mar-16 2016.03.02
Mar-16 2016.03.01
Feb-16 2016.02.26
Feb-16 2016.02.25
Feb-16 2016.02.25
Feb-16 2016.02.24
Feb-16 2016.02.24
Feb-16 2016.02.19
Feb-16 2016.02.18
Feb-16 2016.02.18
Feb-16 2016.02.18
Feb-16 2016.02.17
Feb-16 2016.02.16
Feb-16 2016.02.15
Feb-16 2016.02.12
Feb-16 2016.02.12

11:47:05
15:27:50
17:17:13
17:05:46
11:52:00
3:59:04
12:12:00
12:17:38
17:35:17
13:06:25
17:47:41
8:58:53
17:11:51
10:58:08
11:24:38
14:56:38
15:31:55
17:57:08
16:38:40
17:17:38
17:00:22
17:30:02
8:59:55
8:58:59
16:35:11
8:46:23
9:15:52
9:02:54
11:04:58
9:10:33
16:42:40
16:06:46
0:47:37
0:30:49
11:50:48
11:25:15
11:11:59
20:45:11
15:36:28
11:31:30
9:12:58
17:03:05
15:33:22
14:40:16
6:58:10

Feb-16 2016.02.11
Feb-16 2016.02.10
Feb-16 2016.02.08
Feb-16 2016.02.08
Feb-16 2016.02.05
Feb-16 2016.02.02
Feb-16 2016.02.02
Feb-16 2016.02.02
Feb-16 2016.02.01
Jan-16 2016.01.31
Jan-16 2016.01.29
Jan-16 2016.01.28
Jan-16 2016.01.21
Jan-16 2016.01.21
Jan-16 2016.01.20
Jan-16 2016.01.18
Jan-16 2016.01.15
Jan-16 2016.01.13
Jan-16 2016.01.13
Jan-16 2016.01.13
Jan-16 2016.01.13
Jan-16 2016.01.13
Jan-16 2016.01.12
Jan-16 2016.01.11
Jan-16 2016.01.11
Jan-16 2016.01.11
Jan-16 2016.01.10
Jan-16 2016.01.08
Jan-16 2016.01.07
Jan-16 2016.01.07
Dec-15 2015.12.29
Dec-15 2015.12.23
Dec-15 2015.12.18
Dec-15 2015.12.18
Dec-15 2015.12.16
Dec-15 2015.12.16
Dec-15 2015.12.16
Dec-15 2015.12.16
Dec-15 2015.12.15
Dec-15 2015.12.11
Dec-15 2015.12.11
Dec-15 2015.12.10
Dec-15 2015.12.10
Dec-15 2015.12.09
Dec-15 2015.12.09

17:27:30
12:00:24
19:04:02
11:16:25
14:40:57
12:56:05
12:43:42
9:17:40
8:57:27
21:35:56
16:46:42
11:53:32
16:05:23
12:55:59
23:02:51
10:12:18
15:44:37
12:26:54
12:25:13
12:07:24
11:23:48
9:17:32
17:02:42
16:27:45
16:23:10
10:16:00
18:15:30
15:45:46
14:55:53
9:22:23
9:09:27
16:36:00
11:36:43
9:09:48
18:31:08
14:11:25
10:32:28
8:55:26
11:48:00
12:19:22
2:31:26
15:16:24
4:50:13
19:44:16
9:18:54

Dec-15 2015.12.08
Dec-15 2015.12.08
Dec-15 2015.12.07
Dec-15 2015.12.05
Dec-15 2015.12.04
Dec-15 2015.12.03
Dec-15 2015.12.02
Nov-15 2015.11.27
Nov-15 2015.11.26
Nov-15 2015.11.26
Nov-15 2015.11.25
Nov-15 2015.11.25
Nov-15 2015.11.25
Nov-15 2015.11.24
Nov-15 2015.11.22
Nov-15 2015.11.21
Nov-15 2015.11.17
Nov-15 2015.11.17
Nov-15 2015.11.17
Nov-15 2015.11.15
Nov-15 2015.11.14
Nov-15 2015.11.12
Nov-15 2015.11.12

17:28:01
16:23:10
10:45:44
13:52:22
15:56:00
9:36:14
14:32:27
8:13:22
19:05:00
17:52:24
19:54:37
12:58:33
8:30:35
21:23:01
9:13:55
11:50:22
16:01:58
15:23:07
10:11:14
2:08:22
22:51:12
16:27:57
16:25:13

Nov-15 2015.11.05 21:16:59


Nov-15 2015.11.05 16:49:10
Nov-15 2015.11.05 13:05:00
Nov-15 2015.11.04 12:25:46
Nov-15 2015.11.04 10:26:04
Nov-15 2015.11.03 17:33:35
Nov-15 2015.11.03 11:28:26
Nov-15 2015.11.03

2:42:37

Nov-15 2015.11.02 17:22:37


Oct-15 2015.10.28 12:51:04
Oct-15 2015.10.28 10:06:00
Oct-15 2015.10.26 2:52:08
Oct-15 2015.10.23 15:44:45

Oct-15 2015.10.22

8:05:28

Oct-15 2015.10.21 17:50:54


Oct-15 2015.10.19 11:21:10
Oct-15 2015.10.16 16:46:53
Oct-15 2015.10.16 14:17:51
Oct-15 2015.10.16

9:04:54

Oct-15 2015.10.15
Oct-15 2015.10.14
Oct-15 2015.10.13
Oct-15 2015.10.13
Oct-15 2015.10.13
Oct-15 2015.10.12
Oct-15 2015.10.12

18:43:48
12:30:30
17:01:01
12:57:29
0:01:15
11:24:17
8:42:20

Oct-15 2015.10.11 1:33:01


Oct-15 2015.10.07 21:04:25
Oct-15 2015.10.06 10:58:42
Oct-15 2015.10.05 12:53:09
Oct-15 2015.10.05 10:10:27
Oct-15 2015.10.02 12:00:00

Oct-15 2015.10.01 16:33:17


Oct-15 2015.10.01 13:11:49
Sep-15 2015.09.29 11:29:09
Sep-15 2015.09.28 11:16:08
Sep-15 2015.09.28

8:56:20

Sep-15 2015.09.25 18:55:06

Sep-15 2015.09.25 11:04:58

Sep-15 2015.09.24 13:44:25


Sep-15 2015.09.25 14:27:32
Sep-15 2015.09.21 18:33:13

Sep-15 2015.09.21

8:09:27

Sep-15 2015.09.18 12:38:03


Sep-15 2015.09.18

9:31:40

Sep-15 2015.09.18

5:03:00

Sep-15 2015.09.18

3:07:42

Sep-15 2015.09.16 17:37:44


Sep-15 2015.09.15 15:24:58
Sep-15 2015.09.15 13:40:07

Sep-15 2015.09.12 20:41:08


Sep-15 2015.09.12 19:26:36
Sep-15 2015.09.11 11:22:17
Sep-15 2015.09.11 10:54:09
Sep-15 2015.09.10 20:32:29

Sep-15 2015.09.10 14:42:58


Sep-15 2015.09.08 17:05:42

Sep-15 2015.09.08 10:02:07


Sep-15 2015.09.08

8:52:13

Sep-15 2015.09.08

0:05:52

Sep-15 2015.09.07 22:28:46

Sep-15 2015.09.04 11:00:41


Sep-15 2015.09.03 16:10:51
Sep-15 2015.09.03 16:06:02
Sep-15 2015.09.03 11:55:11
Sep-15 2015.09.03 11:55:10
Sep-15 2015.09.02 14:51:53
Sep-15 2015.09.01 16:14:38

Sep-15 2015.09.01 16:05:02


Sep-15 2015.09.01 11:40:00

Aug-15 2015.08.31 16:18:43


Aug-15 2015.08.31 10:00:00
Aug-15 2015.08.27 17:38:43
Aug-15 2015.08.27 15:20:07
Aug-15 2015.08.25 19:48:46
Aug-15 2015.08.24 15:30:11
Aug-15 2015.08.21 19:24:55
Aug-15 2015.08.21 11:55:27
Aug-15 2015.08.21 10:41:38

Aug-15 2015.08.20 12:54:46


Aug-15 2015.08.20 11:37:51
Aug-15 2015.08.20

8:28:38

Aug-15 2015.08.18 16:02:06

Aug-15 2015.08.18 12:36:04


Aug-15 2015.08.18 12:08:38

Aug-15 2015.08.18

9:38:35

Aug-15 2015.08.17 23:50:53


Aug-15 2015.08.14 10:39:10
Aug-15 2015.08.14 10:01:28

Aug-15 2015.08.13 11:35:34


Aug-15 2015.08.05 12:38:25
Aug-15 2015.08.05 11:30:32
Aug-15 2015.08.04 16:56:47
Aug-15 2015.08.04 15:35:09
Aug-15 2015.08.04 13:08:55
Aug-15 2015.08.03 15:50:05

Jul-15 2015.07.31 12:55:02


Jul-15 2015.07.31 11:45:41
Jul-15 2015.07.30 15:20:05
Jul-15 2015.07.30 15:13:12

Jul-15 2015.07.28 17:25:11


Jul-15 2015.07.28 15:42:51
Jul-15 2015.07.28 15:32:57
Jul-15 2015.07.27 11:32:36

Jul-15 2015.07.23

9:26:01

Jul-15 2015.07.23

9:21:41

Jul-15 2015.07.21 15:09:09


Jul-15 2015.07.20 21:27:23
Jul-15 2015.07.20 13:17:46
Jul-15 2015.07.20 13:14:14
Jul-15 2015.07.15 22:39:00
Jul-15 2015.07.15 14:18:17

Jul-15 2015.07.13 21:31:26


Jul-15 2015.07.13 2:26:26

Jul-15 2015.07.09 10:23:21


Jul-15 2015.07.08

0:47:43

Jul-15 2015.07.07 15:39:08


Jul-15 2015.07.03 11:54:22
Jul-15 2015.07.03
Jun-15 2015.06.29
Jun-15 2015.06.29
Jun-15 2015.06.29

10:09:02
21:00:00
18:48:07
11:35:45

Jun-15 2015.06.25 14:46:56

Jun-15 2015.06.24 10:37:38

Jun-15 2015.06.23 13:16:45


Jun-15 2015.06.23 10:17:00

Jun-15 2015.06.18 14:47:11

Jun-15 2015.06.16 20:36:31


Jun-15 2015.06.16 10:32:24

Jun-15 2015.06.15 12:25:26

Jun-15 2015.06.12 17:13:57


Jun-15 2015.06.11 12:27:52
Jun-15 2015.06.11 10:40:00
Jun-15 2015.06.11 10:59:23
Jun-15 2015.06.09 9:30:00
Jun-15 2015.06.03 13:36:45
Jun-15 2015.06.02 15:13:36
Jun-15 2015.06.02

8:50:30

Jun-15 2015.06.01 10:22:03


Jun-15 2015.06.01 10:42:20
May-15 2015.05.28 11:33:47

May-15 2015.05.26 12:26:07


May-15 2015.05.22 16:52:00

May-15 2015.05.22 14:36:31

May-15 2015.05.22 11:37:25

May-15 2015.05.21 14:54:50

May-15 2015.05.21 10:26:45

May-15 2015.05.21

8:22:00

May-15 2015.05.20 12:03:19


May-15 2015.05.20

9:19:28

May-15 2015.05.19

9:12:19

May-15 2015.05.18 16:59:57

May-15 2015.05.18 15:03:27

May-15 2015.05.15 13:05:40


May-15 2015.05.14

9:02:04

May-15 2015.05.08 14:57:09


May-15 2015.05.07 11:51:50

May-15 2015.05.06 12:52:28

May-15 2015.05.05 17:26:35

May-15 2015.05.05 17:02:06

May-15 2015.05.04 16:31:14


May-15 2015.05.04 10:04:36

Apr-15 2015.04.30 19:18:18

Apr-15 2015.04.30 18:55:35

Apr-15 2015.04.29 10:35:37


Apr-15 2015.04.28 12:19:04
Apr-15 2015.04.27 15:54:24
Apr-15 2015.04.27 12:14:56
Apr-15 2015.04.24 12:36:40

Apr-15 2015.04.23 15:43:42


Apr-15 2015.04.23 15:39:38
Apr-15 2015.04.23 16:00:00

Apr-15 2015.04.23 12:35:42

Apr-15 2015.04.23 8:49:02


Apr-15 2015.04.22 16:58:36
Apr-15 2015.04.21 12:53:14

Apr-15 2015.04.18 15:12:06

Apr-15 2015.04.14 8:36:42


Apr-15 2015.04.12 11:27:26
Apr-15 2015.04.07 12:33:51

Apr-15 2015.04.06 15:39:00

Apr-15 2015.04.05 20:05:00


Apr-15 2015.04.01 15:34:17

Mar-15 2015.03.31 11:32:49


Mar-15 2015.03.31 11:23:56

Mar-15 2015.03.30 13:54:18


Mar-15 2015.03.30 13:21:58
Mar-15 2015.03.26 12:13:48
Mar-15 2015.03.26 12:02:00
Mar-15 2015.03.25 16:36:35
Mar-15 2015.03.23 14:32:17
Mar-15 2015.03.20 11:07:27

Mar-15 2015.03.20 9:30:55


Mar-15 2015.03.19 15:18:19
Mar-15 2015.03.17 11:01:01

Mar-15 2015.03.14 19:10:00

Mar-15 2015.03.14 21:28:24


Mar-15 2015.03.12 15:16:56

Mar-15 2015.03.12 10:50:03


Mar-15 2015.03.11

9:39:56

Mar-15 2015.03.10 15:33:35


Mar-15 2015.03.09 10:37:27
Mar-15 2015.03.05 11:15:31
Mar-15 2015.03.02 16:42:03

Feb-15 2015.02.26 11:56:47

Feb-15 2015.02.25 16:51:18


Feb-15 2015.02.25 9:54:53
Feb-15 2015.02.24 15:02:18
Feb-15 2015.02.24 8:55:06
Feb-15 2015.02.23 15:02:08
Feb-15 2015.02.20 12:00:16

Feb-15 2015.02.19
Feb-15 2015.02.16
Feb-15 2015.02.14
Feb-15 2015.02.13
Feb-15 2015.02.13

12:42:07
16:56:07
18:39:00
16:45:41
16:42:55

Feb-15 2015.02.13
Feb-15 2015.02.12
Feb-15 2015.02.12
Feb-15 2015.02.11

10:14:54
16:36:35
12:17:52
13:18:00

Feb-15 2015.02.11 11:48:46


Feb-15 2015.02.06 16:43:51

Feb-15 2015.02.06

1:20:00

Feb-15 2015.02.03 14:45:05


Feb-15 2015.02.02 10:04:14

Jan-15 2015.01.31 18:39:18


Jan-15 2015.01.30 10:22:21

Jan-15 2015.01.29 14:28:52


Jan-15 2015.01.28 10:37:43

Jan-15 2015.01.23

9:56:32

Jan-15 2015.01.22 17:24:38


Jan-15 2015.01.22 15:53:01
Jan-15 2015.01.20 8:52:22
Jan-15 2015.01.14 16:17:39

Jan-15 2015.01.13 15:55:22

Jan-15 2015.01.12 12:11:59


Jan-15 2015.01.12 11:15:58
Jan-15 2015.01.09 19:00:32

Jan-15 2015.01.08 13:13:22

Jan-15 2015.01.06 17:23:20

Jan-15 2015.01.04

1:10:00

Jan-15 2015.01.04

3:20:53

CSR Number

Slogan

Creation Date

2937266 SSR slot FT2016.02.16


2942719 SGSN REPO2016.02.25
2942722 ENIQ memor
2016.02.25
2942722 ENIQ memor
2016.02.25
2947459 LTE CGI In 2016.03.03
2951819 HSS integra2016.03.10
2965568 SDP9B High2016.04.01
2968936 GUCP AI Pat
2016.04.07
2968936 GUCP AI Pat
2016.04.07
2968936 GUCP AI Pat
2016.04.07
2968936 GUCP AI Pat
2016.04.07
2971180 RadiusRecv2016.04.11
2971180 RadiusRecv2016.04.11
2971596 VS1B DB Ou
2016.04.12
2971596 VS1B DB Ou
2016.04.12
2975753 BSCS Backl2016.04.18
2975753 BSCS Backl2016.04.18
2976382 Bonus Cred2016.04.19
2976382 Bonus Cred2016.04.19
2976628 Router Fir 2016.04.19
2978033 AIR04 faili 2016.04.21
2978033 AIR04 faili 2016.04.21
2978135 AIR links t 2016.04.21
2978584 Failing to 2016.04.22
2979433 Recharge is2016.04.23
2979505 RCA Servic2016.04.23
2979505 RCA Servic2016.04.23
2979505 RCA Servic2016.04.23
2979505 RCA Servic2016.04.23
2979508 Two compon
2016.04.23
2979508 Two compon
2016.04.23
2980185 Intermitten2016.04.25
2980185 Intermitten2016.04.25
2980899 Corruption 2016.04.26
2980899 Corruption 2016.04.26
2980899 Corruption 2016.04.26
2981667 0324MU inac
2016.04.27
2982695 MSC reject 2016.04.28
2982695 MSC reject 2016.04.28
2982780 Hardware F2016.04.28
2982780 Hardware F2016.04.28
2982780 Hardware F2016.04.28
2982876 High Gy Di 2016.04.28
2982876 High Gy Di 2016.04.28

Node

Severity

Econet coment

17:03IPOS SSR 8Medium Satisfied, CSR Closed


00:30SUN OSS-RMedium
00:47SUN OSS-RHigh
Satisfied, CSR closed
00:47SUN OSS-RHigh
09:15SUN Multi M
Medium Satisfied, CSR closed
08:58TSP HSS/SLHigh
Satisfied, CSR Closed
14:56SUN SDP 5.Medium Satisfied, C
10:58WPP SGSN-High
Open, analysis phase
10:58WPP SGSN-High
Open, analysis phase
10:58WPP SGSN-High
Open, analysis phase
10:58JUNOS EPGHigh
Open, analysis phase
17:11JUNOS EPGMedium CSR Re-opene
17:11JUNOS EPGMedium CSR Re-opene
08:58SUN VS 4.0High
Satisfied, CSR Closed
08:58SUN VS 4.0High
Open, analysis phase
17:47SUN Multi M
Medium
17:47SUN Multi M
Medium Open, analysis phase
13:06SUN SDP 5.Low
Satisfied, C
13:06SUN SDP 5.Low
Open, analysis phase
17:35IPOS SSR 8High
Satisfied, CSR Closed
12:17SUN AIR 4.High
Satisfied, C
12:17SUN AIR 4.High
Open, analys
12:12SUN AIR 4.High
Satisfied, CSR Closed
03:59SUN VS 4.0Medium Satisfied, CSR Closed
11:52SUN SDP 5.EmergencySatisfied, CSR Closed
17:05SUN SDP 5.Medium Open, analys
17:05SUN SDP 5.Medium Open, analys
17:05SUN SDP 5.Medium Open, analys
17:05SUN SDP 5.Medium Open, analys
17:17SUN SDP 5.High
Satisfied, C
17:17SUN SDP 5.High
Open, analys
15:27SUN SDP 5.High
Satisfied, C
15:27SUN SDP 5.High
Satisfied, C
11:47SUN Multi M
High
11:47SUN Multi M
High
Satisfied, CSR closed
11:47SUN Multi M
High
Open, analysis phase
10:12RBS 6601 Medium Satisfied, C
12:58AXE MSC Se
High
Open, analys
12:58AXE MSC Se
High
Open, analys
15:09IPOS SSR 8Medium Open, analysis phase
15:09IPOS SSR 8Medium Open, analysis phase
15:09IPOS SSR 8High
Open, analysis phase
17:39TSP CCN 5.High
Satisfied, CSR closed
17:39TSP CCN 5.High
Open, analysis phase

2982876 High Gy Di 2016.04.28


2982876 High Gy Di 2016.04.28
2982902 CGI not pre2016.04.28
2982902 CGI not pre2016.04.28
2982902 CGI not pre2016.04.28
2982902 CGI not pre2016.04.28
2986547 HSS STATS 2016.05.05
2986549 SIU Heartbe
2016.05.05
2986549 SIU Heartbe
2016.05.05
2987015 Failure to 2016.05.05
2987293 Silent Calls2016.05.06
2987442 Failing to 2016.05.06
2987962 Link to RP 2016.05.08
2987962 Link to RP 2016.05.08
2987962 Link to RP 2016.05.08
2988428 RCA: NWIE-2016.05.09
2988428 RCA: NWIE-2016.05.09
2988428 RCA: NWIE-2016.05.09
2989277 RNO FETCH2016.05.10
2989277 RNO FETCH2016.05.10
2989277 RNO FETCH2016.05.10
2989887 AIR03 Disk2016.05.11
2989889 AIR05 Disk2016.05.11
2991149 OCC3A Diam
2016.05.12
2991149 OCC3A Diam
2016.05.12
2992969 Call Failur 2016.05.16
2993357 RCA For CS2016.05.17
2993357 RCA For CS2016.05.17
2996421 OCC2a Diam
2016.05.21
2996442 OCC2B SER2016.05.21
2996474 OCC3B SER2016.05.21
2997788 OCC1B Diam
2016.05.24
2997959 VS StorEdg2016.05.24
2998548 ERC:Attach2016.05.25
2999698 Subscriber 2016.05.26
2999845 Subscribers2016.05.26
2999888 Missing OC2016.05.26
3000495 RCA: Subsc2016.05.27
3002046 Hardware f2016.05.31
3002047 ENIQ alarm2016.05.31
3002186 Power On Di
2016.05.31
3002303 Intermitten2016.05.31
3003431 OCC1a GUI2016.06.02
f
3003431 OCC1a GUI2016.06.02
f
3003432 Cluster is 2016.06.02

17:39TSP CCN 5.High


Open, analysis phase
17:39TSP CCN 5.High
Open, analysis phase
19:13TSP CCN 5.Medium Open, analysis phase
19:13TSP CCN 5.High
Open, analys
19:13TSP CCN 5.High
Open, analys
19:13TSP CCN 5.High
Open, analysis phase
09:57SUN OSS-RMedium Satisfied, CSR closed
10:05SUN OSS-RMedium
10:05SUN OSS-RMedium
19:26AXE BSC GHigh
Satisfied, C
09:35AXE BSC GEmergencySatisfied, C
15:26AXE BSC GHigh
Satisfied, CSR closed
09:14Extreme B Low
Open, analysis phase
09:14Extreme B Low
Open, analysis phase
09:14Extreme B Low
Open, analysis phase
12:05AXE BSC GMedium Satisfied, CSR closed
12:05AXE BSC GMedium Satisfied, C
12:05AXE BSC GMedium Satisfied, C
12:54AXE BSC GHigh
Open, analys
12:54AXE BSC GHigh
Satisfied, CSR closed
12:54AXE BSC GHigh
Open, analys
08:39SUN AIR 4.High
Open, Analy
08:43SUN AIR 4.High
Open, Analy
16:50Linux OCC High
Satisfied, CSR closed
16:50Linux OCC High
Satisfied, CSR closed
20:43AXE MSC Se
EmergencySatisfied, CSR closed
08:53CPP M-MGwHigh
Open, analysis phase
08:53CPP M-MGwHigh
Open, analysis phase
08:36Linux OCC High
Satisfied, CSR closed
18:15Linux OCC Medium Open, analys
18:19Linux OCC Medium Open, analys
08:47Linux OCC High
Satisfied, CSR closed
11:56SUN VS 4.0High
Open, analysis phase
06:18WPP SGSN-Emergency
12:00AXE BSC GEmergencySatisfied, CSR closed
15:32AXE BSC GHigh
16:48Linux OCC Low
Open, analysis phase
15:17AXE BSC GMedium Open, analysis phase
11:10IPOS SSR 8High
Open, analysis phase
11:11SUN ENIQ SMedium Open, analysis phase
12:48IPOS SSR 8High
Open, analysis phase
15:30WPP SGSN-Medium Open, Analysis phase
04:49Linux OCC Low
Open, analysis phase
04:49Linux OCC Low
Open, analysis phase
04:52Linux OCC Medium Open, analysis phase

3003432 Cluster is 2016.06.02


3003744 License Fea2016.06.02
3003751 OCC2a diame
2016.06.02
3003783 Some links2016.06.02
3005748 Sigtran Int 2016.06.06
3006328 High INAP l2016.06.07
3007158 CCN04 not 2016.06.08
3009625 Failing to 2016.06.13
3010142 Switch Stat2016.06.13
3011353 Session utli2016.06.15
3012211 CIP diamete
2016.06.16

04:52Linux OCC Medium


11:16SUN SDP 5.High
12:21Linux OCC Medium
12:41SUN SDP 5.Medium
16:10SUN SDP 5.High
11:04SUN SDP 5.High
11:02TSP CCN 5.Medium
08:19SUN AIR 4.Medium
18:42Extreme B High
11:13JUNOS Juni High
12:19TSP CCN 5.High

Open, analysis phase


Satisfied, CSR closed
Open, analysis phase
Satisfied, CSR closed
Satisfied, CSR closed
Satisfied, CSR closed
Open, analysis

Satisfied, CSR closed


Open, analysis phase
Open, analys
Open, analysis phase

Challenges / Details

Reason for opening CSR

tisfied, CSR Closed

Proprietory information requir

tisfied, CSR closed

Skills gap

tisfied, CSR closed


tisfied, CSR Closed
Incomplete integration
Hardware replaceme
Hardware failure
pen, analysis phase
Lack of documentation
pen, analysis phase
Precaution
pen, analysis phase
Consultation
pen, analysis phase
Consultation
Re-opened pending remSLA time management
Re-opened pending remSLA time management
tisfied, CSR Closed
Skills gap
pen, analysis phase
Skills gap

pen, analysis phase


Satisfied, CSR clos Opened on behalf of bill
pen, analysis phase
Consultation, Request from Data warehouse
Consultation
isfied, CSR Closed
Satisfied, CSR clos Skills gap
Hardware issue
Hardware failure
tisfied, CSR Closed
SLA time management
tisfied, CSR Closed
Skills Gap
tisfied, CSR Closed
SLA time management
Hardware case open
Root cause analysis
Hardware case open
Root cause analysis
Hardware case open
Root cause analysis
Hardware case open
Root cause analysis
Instructed by Eric Post remedy error
Instructed by Eric Post remedy error
Re-ccuring challen Post remedy error
Re-ccuring challen Post remedy error

tisfied, CSR closed


pen, analysis phase
No credentials to No Credentials to login
Internal check onlyInadequate documentat
Internal check onlyDocumented remedy not
pen, analysis phase
Hardware fault
pen, analysis phase
Hardware fault
pen, analysis phase
Hardware fault
tisfied, CSR closed
Skills gap
pen, analysis phase
Skills gap

pen, analysis phase


Skills gap
pen, analysis phase
Skills gap
pen, analysis phase
N/A
Open, Analysis phaN/A
Open, Analysis phaN/A
pen, analysis phase
tisfied, CSR closed

Satisfied, CSR clos Time to resolve had lap


Satisfied, CSR clos Follow up CSR
tisfied, CSR closed
Time to resolve had lap
pen, analysis phase
Hardware fault
pen, analysis phase
Hardware fault
pen, analysis phase
Hardware fault
tisfied, CSR closed
Hardware fault
Satisfied, CSR clos Hardware fault
Satisfied, CSR clos Hardware fault
Solution provided Inadequate documentat
tisfied, CSR closed
Inadequate documentat
Solution provided Inadequate documentat
Open, Analysis phaHardware fault
Open, Analysis phaHardware fault
tisfied, CSR closed
Skills gap
tisfied, CSR closed
Skills gap
tisfied, CSR closed
Reducing risk of losses
pen, analysis phase
Follow up CSR
pen, analysis phase
Follow up CSR
tisfied, CSR closed
Skills gap
Contractual issues Skills gap
Contractual issues Skills gap
tisfied, CSR closed
Skills gap
pen, analysis phase
Hardware fault

tisfied, CSR closed

pen,
pen,
pen,
pen,
pen,
pen,
pen,
pen,
pen,

analysis phase
analysis phase
analysis phase
analysis phase
analysis phase
Analysis phase
analysis phase
analysis phase
analysis phase

Inadequate documentat
Skills gap
Follow up CSR
Hardware fault
Skills gap
Hardware fault
Inadequate tools
Skills gap
Skills gap
Skills gap

pen, analysis phase


tisfied, CSR closed
pen, analysis phase
tisfied, CSR closed
tisfied, CSR closed
tisfied, CSR closed
Hardware fault
tisfied, CSR closed
pen, analysis phase

Skills gap
Skills gap
Skills gap
Risk management
Skills gap
Skills gap
Hardware fault
Skills gap
System mulfunction

Challenge resolved, mon


Downstreamnode fault

pen, analysis phase

Skills gap

Availability of documentation

Documentation checked

No

No

No documentation

Yes

Yes

No
No
No
No
No

No documentation
No documentation

Yes
Yes

Unclear documentation
Unclear documentation

Yes
Request from Data warehouse
No
Yes
N/A
Yes
No
No
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A

N/A
Yes
Yes
N/A
N/A
N/A
Yes
Yes

Unclear documentation
N/A
Yes

N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A

N/A
Documented remedy not workin
Inadequate documentation
N/A
N/A
N/A
Unclear documentation
Unclear documentation

Yes
Yes
N/A
N/A
N/A

Unclear documentation
Unclear documentation
N/A
N/A
N/A

Yes
Yes
Yes
No
No
No
Yes
Yes
Yes
Yes
Yes
Yes
N/A
N/A
Yes
Yes

Time had lapsed


Fault related to CSR 0002987015
Inadequate documentation
No documentation
No documentation
No documentation
Inadequate information on logs
Inadequate information on logs
Inadequate information on logs
Solution provided within docume
Solution provided within docume
Solution provided within docume
N/A
N/A
Unclear documentation
Unclear documentation

N/A

No relevant documentation

N/A
N/A
Yes
Yes
Yes
Yes
N/A

N/A
N/A
New
New
New
New
N/A

Nodes
Nodes
Nodes
Nodes

No
No
No
No
Yes
No
N/A
Yes
Yes
Yes

New Nodes

Inadequate documentation
N/A
New Nodes
New Nodes
New Nodes

Yes
No
No
No
Yes
Yes

New Nodes
New Nodes
New Nodes
Resolved internaly
Inadequate documentation
Inadequate documentation

N/A

N/A

No
No

System installation challenge


N/A

No

Further analysis post incident

Handler/Respondent

Update Date

Peter Muroza
Isaac Banda
Isaac Banda
Isaac Banda
Livison Maheya
Venice Muzorori
Caxton Tawonezvi
Liberty Mutauranwa
Liberty Mutauranwa
Liberty Mutauranwa
Liberty Mutauranwa
Wadzanai Gopo
Wadzanai Gopo
Caxton Tawonezvi
Caxton Tawonezvi
Livison Maheya
Livison Maheya
Caxton Tawonezvi
Caxton Tawonezvi
Wadzanai Gopo
Caxton Tawonezvi
Caxton Tawonezvi
Caxton Tawonezvi
Tonderai Tagwirei
Tonderai Tagwirei
Tonderai Tagwirei
Tonderai Tagwirei
Tonderai Tagwirei
Tonderai Tagwirei
Tonderai Tagwirei
Tonderai Tagwirei
Tonderai Tagwirei
Tonderai Tagwirei
Livison Maheya
Livison Maheya
Livison Maheya
Fungirayiini Mushaninga
Venice Muzorori
Venice Muzorori
Liberty Mutauranwa
Liberty Mutauranwa
Liberty Mutauranwa
Caxton Tawonezvi
Caxton Tawonezvi

2016.04.20
2016.05.05
2016.05.31
2016.05.05
2016.05.26
2016.04.15
2016.04.18
2016.05.27
2016.05.11
2016.05.03
2016.04.26
2016.04.27
2016.04.27
2016.04.28
2016.04.27
2016.04.29
2016.04.22
2016.05.10
2016.04.21
2016.04.23
2016.05.05
2016.04.22
2016.04.25
2016.04.25
2016.04.24
2016.05.16
2016.05.05
2016.04.29
2016.04.24
2016.04.27
2016.04.24
2016.04.27
2016.04.25
2016.05.03
2016.05.03
2016.04.26
2016.04.29
2016.05.05
2016.04.29
2016.05.18
2016.05.11
2016.05.03
2016.06.01
2016.05.16

17:18:17
13:15:48
12:37:34
08:44:36
13:55:35
20:18:35
03:51:30
19:02:50
08:36:32
15:24:19
14:57:01
11:17:03
08:41:15
21:15:30
01:25:11
18:35:47
18:56:53
19:51:18
15:46:51
13:05:24
11:15:37
11:20:06
13:55:33
12:50:19
23:25:07
15:12:40
07:04:05
09:34:23
23:20:57
10:35:56
13:07:00
10:20:47
15:34:02
15:35:52
15:35:52
16:56:46
13:15:48
13:50:40
19:03:49
11:45:59
14:52:07
12:59:11
18:15:43
15:35:22

Caxton Tawonezvi
Caxton Tawonezvi
Kabelo Ramoshaba
Kabelo Ramoshaba
Kabelo Ramoshaba
Kabelo Ramoshaba
Isaac Banda
Isaac Banda
Isaac Banda
Tongai Mutengwa
Tongai Mutengwa
Odias Gunha
Wadzanai Gopo
Wadzanai Gopo
Wadzanai Gopo
Tongai Mutengwa
Tongai Mutengwa
Tongai Mutengwa
Precious Makwamaya
Precious Makwamaya
Precious Makwamaya
Caxton Tawonezvi
Caxton Tawonezvi
Caxton Tawonezvi
Caxton Tawonezvi
Gerald Makurira
Justin Guzha
Justin Guzha
Tonderai Tagwirei
Tonderai Tagwirei
Tonderai Tagwirei
Caxton Tawonezvi
Caxton Tawonezvi
Arnold Takuva
Tongai Mutengwa
Kabelo Ramoshaba
Caxton Tawonezvi
Tongai Mutengwa
Peter Muroza
Isaac Banda
Peter Muroza
Wadzanai Gopo
Peter Muroza
Peter Muroza/Tighten Mutekede
Peter Muroza

2016.05.12
2016.04.30
2016.06.01
2016.05.17
2016.05.11
2016.05.02
2016.05.12
2016.05.13
2016.05.12
2016.05.11
2016.05.06
2016.05.09
2016.05.30
2016.05.17
2016.05.12
2016.05.30
2016.05.18
2016.05.10
2016.05.18
2016.05.18
2016.05.13
2016.05.11
2016.05.11
2016.05.16
2016.05.12
2016.05.17
2016.05.19
2016.05.17
2016.05.21
2016.05.24
2016.05.23
2016.05.26
2016.05.31
2016.05.29
2016.05.27
2016.06.01
2016.05.28
2016.06.02
2016.06.01
2016.05.31
2016.05.31
2016.05.31
2016.06.07
2016.06.02
2016.06.16

12:43:51
01:57:12
16:59:11
14:37:05
11:14:41
15:16:52
13:45:39
18:33:44
10:35:18
18:21:02
18:06:53
10:35:15
18:14:19
15:28:32
09:37:17
23:57:06
10:49:23
18:57:44
09:26:28
09:26:28
11:53:57
17:14:16
17:13:00
15:15:25
18:01:24
11:35:29
14:00:54
12:31:00
09:55:16
01:00:10
22:52:55
19:15:20
16:14:11
21:25:31
00:41:56
08:42:03
16:31:50
00:55:18
12:53:02
12:45:52
18:56:35
18:27:34
10:11:17
04:55:11
11:10:34

Peter Muroza/Tighten Mutekede


Tonderai Tagwirei
Tonderai Tagwirei
Tonderai Tagwirei
Caxton Tawonezvi
Tonderai Tagwirei
Tonderai Tagwirei
Tonderai Tagwirei
Peter Muroza
Peter Muroza
Tonderai Tagwirei

2016.06.02
2016.06.04
2016.06.08
2016.06.03
2016.06.07
2016.06.13
2016.06.16
2016.06.14
2016.06.14
2016.06.15
2016.06.16

04:52:57
09:24:34
09:13:15
12:19:31
17:21:57
10:35:55
14:51:20
13:47:01
14:53:09
14:06:38
13:46:56

Remedy

CSR Type

X
X
X
X
X
X
X
X

Problem
2016.04.20
Problem
2016.05.05
Problem
Problem
Problem
2016.05.26
Problem
2016.04.15
Problem
2016.04.18
Problem
Problem
Problem
Problem
Problem
2016.04.27
Problem
2016.04.27
Problem
2016.04.28
Problem
Problem
2016.04.29
Problem
Consultation2016.05.10
Consultation
Consultation2016.04.23
Problem
2016.05.05
Consultation
Problem
2016.04.25
Problem
2016.04.25
Problem
2016.04.24
Problem
2016.05.16
Problem
Problem
Problem
Problem
2016.04.27
Problem
Problem
2016.04.27
Problem
Problem
2016.05.03
Problem
2016.05.03
Problem
Problem
2016.04.29
Problem
2016.05.05
Problem
Problem
Problem
Problem
Problem
2016.06.01
Problem

X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X

Finished Date

Remedy Provided Date

Formal Answer Provided Date

12016.04.20
12016.03.02
2016.02.29
2016.02.29
12016.03.08
22016.03.14
02016.04.03
2016.05.12

14:112016.04.20
01:202016.04.11
07:392016.03.07
07:392016.03.07
12:312016.03.18
20:352016.03.22
00:522016.04.03
10:00:00

14:20:05
11:47:11
07:47:52
07:47:52
12:06:12
20:55:48
00:55:44

12016.04.15
02016.04.15
22016.04.14
2016.04.14
12016.04.22
2016.04.22
12016.05.10

10:582016.04.15
10:582016.04.15
11:012016.04.28
11:01:21
18:412016.04.22
18:412016.04.22
15:342016.05.10

11:01:48
11:01:48
20:58:09

12016.04.22
12016.04.22
2016.04.22
12016.04.21
12016.04.25
22016.04.23
12016.04.29
2016.04.29
2016.04.29

11:052016.04.22
11:142016.05.05
11:14:24
17:002016.04.22
11:262016.04.25
11:542016.04.23
09:342016.05.16
09:34:22
09:34:22

11:17:30
11:11:29

18:37:31
18:37:31
16:15:10

19:23:47
11:40:06
11:54:00
13:41:59

12016.04.27 10:302016.04.27 10:32:38


12016.04.27 10:112016.04.27 10:15:27
12016.04.29 18:382016.04.29 18:49:18
12016.04.29 18:382016.04.29 18:49:18
12016.04.29 11:502016.04.29 11:43:39
12016.04.29 12:032016.05.04 15:38:58
2016.04.29 18:48:00
2016.04.29 18:48:00
12016.05.13 17:302016.05.16 15:26:16
2016.05.13 17:302016.05.16 15:26:16

X
X
X
X
X
X
X
X
X
X
X
X
X
X

X
X
X
X

X
X
X

Problem
Problem
Problem
Problem
Problem
Problem
Problem
2016.05.12
Problem
2016.05.13
Problem
Problem
2016.05.11
Problem
2016.05.06
Problem
2016.05.09
Problem
2016.05.30
Problem
Problem
Consultation
Consultation
Consultation
Problem
Problem
Problem
Problem
Problem
Problem
2016.05.16
Problem
Problem
2016.05.17
Problem
2016.05.19
Problem
Problem
2016.05.21
Problem
Problem
Problem
2016.05.26
Problem
Problem
2016.05.29
Problem
2016.05.27
Problem
Consultation
Consultation
Problem
Consultation
Problem
Problem
Problem
Problem
Problem

12016.05.12
12016.05.12
2016.05.12
12016.05.06
12016.05.06
12016.05.06
12016.05.13
2016.05.13
2016.05.09
2016.05.09
2016.05.09
2016.05.12
2016.05.12
2016.05.12

11:542016.05.12
10:132016.05.12
10:132016.05.12
00:522016.05.10
11:302016.05.06
17:162016.05.09
17:232016.05.23
17:23:57

11:59:43
10:18:26
10:18:26
18:00:41
16:19:40
10:21:09
19:00:22

19:002016.05.30 23:57:05
19:00:48
19:00:48
22:592016.05.17 17:14:04
22:592016.05.17 17:14:04
22:59:09

12016.05.13 12:302016.05.16 14:59:00


12016.05.16 21:272016.05.16 22:03:00
12016.05.17 12:012016.05.19 10:36:19
02016.05.21 09:342016.05.21 09:40:31

12016.05.26 19:052016.05.26 19:08:07


22016.05.25 08:002016.05.25 08:00:00
02016.05.26 12:122016.05.27 00:24:48

2016.05.27 16:00:00

X
X
X
X
X
X

Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem

2016.06.04 02016.06.02 16:242016.06.02 16:32:44


2016.06.03 12016.06.03 10:292016.06.03
2016.06.07 12016.06.07 11:442016.06.07
2016.06.13 12016.06.07 15:382016.06.10
2016.06.10 08:442016.06.16
2016.06.14 12016.06.14 12:522016.06.14

10:34:10
13:26:05
16:12:59
14:51:18
13:23:08

,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,

Reason for
Proprietory
No reasons
Skills gap
No reasons
No reasons
Incomplete
Hardware fa
Lack of do
Precaution
Consultatio
Consultatio
SLA time m
SLA time m
Skills gap,
Skills gap,
No reasons
No reasons
Opened on b
Consultatio
Consultatio
Skills gap,
Hardware fa
SLA time m
Skills Gap,
SLA time m
Root cause
Root cause
Root cause
Root cause
Post remedy
Post remedy
Post remedy
Post remedy
No reasons
No reasons
No reasons
No Credenti
Inadequate
Documented
Hardware fa
Hardware fa
Hardware fa
Skills gap,
Skills gap,

,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,

Skills gap,
Skills gap,
N/A, Docume
N/A, Docume
N/A, Docume
No reasons
No reasons
No reasons
No reasons
Time to res
Follow up C
Time to re
Hardware f
Hardware f
Hardware f
Hardware fa
Hardware fa
Hardware fa
Inadequate
Inadequate
Inadequate
Hardware fa
Hardware fa
Skills gap,
Skills gap,
Reducing ri
Follow up
Follow up
Skills gap,
Skills gap,
Skills gap,
Skills gap,
Hardware fa
No reasons
Inadequate
No reasons
Skills gap
Follow up C
Hardware fa
Skills gap,
Hardware fa
Inadequate
Skills gap,
Skills gap,
Skills gap,

,
,
,
,
,
,
,
,
,
,
,

Skills gap,
Skills gap
Skills gap
Risk manag
Skills gap,
Skills gap,
Hardware fa
Skills gap,
System mul
Downstream
Skills gap,

Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation -

Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation -

Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation -