Sales Force Consultant Part 1

s@lm@n
Salesforce
Exam Sales-Cloud-Consultant
Certified Salesforce Sales Cloud Consultant
Version: 3.0
What can customers do in private Chatter groups?

Answer: Chatter customers can post to the groups to which they were invited.
When working with multiple currencies, what currency will an individual's forecastbe
reported in?
Answer: All amounts in your forecast are shown in your personal currency.
Match the following loading option to the description of when to useit. "Force.com Data
Loader"
A. Brian wants to consolidate all his accounts from several systems.
B. Bill wants to load 20,000 lead records.
C. Beckywants to load all her 65,000 contact records.
D. Bobwants to load a single account record.
E. Berta wants to keep a separate system as her "system of record"
Answer: C
What does Data.com (Jigsaw) do?
Answer: 1. Keeps data clean enabling valid research into account and contact details
to
determine the right person to market to
2. Assist with prospecting through finding and targeting the right leads
3. Drives better campaigning through clean data and building of marketing lists
4. Provides a preview of account and contact information
Question No : 1 CORRECT TEXT
Question No : 3
Salesforce Sales-Cloud-Consultant : Practice Test
A Composite Solution With Just One Click - Certification Guaranteed 2
5. Drivesdata quality, through cleaning ofdata within SF- dedups and updates
incomplete
information
Match this tip with its design consideration. "Users should not do things more than once
because it takes time and may create dirty data"
A. Tab and field naming
B. Reduced clicks
C. Search
D. Record types and page layouts
E. Workflow rules and approvals
F. Minimizedredundant data entry
Answer: F
As a manager, how will currencies be reported in your forecast?

Answer: Your team's forecast amounts are converted and rolled up to the managers
personal currency
Forecast Category "Closed" can be summarized as:
A. Closed
B. Closed + Commit
C. Closed + Commit + Best Case
D. Commit + Best Case + Pipeline
Answer: A
Question No : 5
Question No : 7
Sales management at Universal Containers needs toprovidechannel partners with easy
access to approved product documentation. They also need to notify partners about the
material revisions andupdates. How can they achieve these goals in Salesforce?
A. EnableContent in the partner portal and enable Content email alerts for partner
users.
B. Enable the Document tab in the partner portal andenable email alerts for partner
users.
C. Add the Content relatedlist
Answer: A
What are the factors that influence marketing metrics and drive key marketing business
challenges?
A. Insufficient lead generation
B. Poor alignment with sales
C. Measuring marketing ROI
Answer: A
Which option best identifies with the Chatter Profile Page?
A. Everyone can see what you post here. Displays posts from everyone you're
following.
B. Everyone can see what you post here. Only displays posts directed to you.
C. Only users with access rights can viewor post here.
Answer: B
To create a PDF file of your quote, click "Create PDF" on the quote detail page.
Question No : 8
Question No : 9
Question No : 10
Question No : 11
A. True
B. False
Answer: A
Universal Containers was bought by a larger company and needs to provide information
on
a monthly basis to the new parent company to help predict sales. Which data should the
new parent company review?
A. Dashboard of user login history
B. Count of new lead records created
C. Number of activities tied to opportunities
D. Opportunity pipeline report grouped by month
Answer: D
Can you delete a content file that is associated with a content delivery?
Answer: No. You must delete the content delivery first. Deleting the contentdelivery will
delete the content.
Your client is using Account data that is old. How can you help?
A. Enhance Account content with data.com
B. Use Account Merge utility
C. Change you data migration plan for Accounts
D. Re-load all Account records
Answer: A
Question No : 12
Question No : 14
Which of these steps should take place before setting a List Price for a Product? (Select
all
that apply)
A. Update all items in the Standard Price Book
B. Update all items in the Custom Price Book
C. Create the Product
D. Define the Product's Standard Price
E. Specify a Quantity or Revenue Schedule
Answer: C,D
Which of the following is a typical challenge for a sales organization? (Select all that
apply)
A. Optimizing lead management
B. Drivingmore business
C. Improving sales rep productivity
D. Complete visibility
E. Poor customer satisfaction
Answer: A,C,D
Choose the correct statement.
A. Any salesperson can change theirquota at any time.
B. Only users with the appropriate permissions can change their quota.
Answer: B
Which of the following can be synced with Salesforce for Outlook? (Select all that apply)
Question No : 15
Question No : 16
Question No : 17
Question No : 18
A. Contacts
B. Tasks
C. Accounts
D. Events E.Emails
Answer: A,B,D
How will a currency in a custom formula field display or report?
Answer: Custom formula fields are not tied to any particular currency. If theresult of a
formula field is a currency amount, it displays in the currency of the associated record.
This
is also true for `cross-object formulas that reference merge fields with different
currencies,
and formulas in workflow rules and approval processes.
If a user is deactivated what happens to their Chatter settings?
Answer: If Chatter is enabled and a user is deactivated, the user is removed
from Following and Followers lists.
Which of the following statements are true about managers and forecasts? (Select all
that
apply)
A. A manager must have their own opportunities
B. A manager submits their own estimate of the forecast
C. A manager can adjust a forecast to a higher number
D. A manager can adjust a forecast to a lower number
E. A manager can see the forecasts of every person below them in the role hierarchy
F. A manager can override the forecast of every person below them
Answer: B,C,D,E
Question No : 21
We deal with a very large volume of merchants that fall under partner accounts. We
need a
way to easily track renewals for these accounts. The volume is too high to manually
create
renewal opportunities for each account. Is there a way to automate this?
Answer: Using APEX trigger you can develop logic and create renewal opp every time
when current opp is closed. This will give you great forecast of upcoming revenue and
have
renewal deals ready to go.
Which of the following stage should be matched with the Forecast Category "Omit"?
A. Early pipeline stages
B. Mid pipeline
C. Late pipeline stages
D. Closed and Won
E. Closed and Lost
Answer: E
How do territories affect forecasts?
Answer: When you enable territory management for your organization, yourforecast
data
is derived from the opportunities that are associatedwith the accounts in your territories.
Users will have a different forecast for each territory to which they are assigned.
Person accounts combine the functionality of accounts with the functionality of contacts.
Question No : 23
For example, you can:
Answer: Use contact fields and related lists on person account detail and edit pages
Associate person accounts with tasks and events usingeither the Name or Related To
fields
Send individual and mass emails to person accounts
Invite person accounts to multi-person events
Add person accounts to campaigns
Convert leads into person accounts
On cases, enter person accounts in the Account Namefield, the Contact Name field, or
both
Add person accounts to the
Universal Containers plans to migrate data into Salesforce from a legacy system. Which
step should be taken before performing the data migration? Choose 2 answers:
A. Perform data cleansing
B. Enable data validation rules
C. Develop data map
D. Normalize database
Answer: A,C
How do you 'manage the funnel'?
Answer: Ensure there is a sales methodology that supports the
opportunitymanagement
processEnsure that there is visibility of the forecast; consider customizable forecasting
What are 5 key ways to measure user adoption?
Question No : 26
Answer: 1. Track how often users access new features
2. Spot-check data
3.Relate usage to financial calendar
4. Measure how fresh data is
5.Utilizethe adoption dashboard to review user logins, call activity anddata quality.
Does a deactivated user count against yourorganizationsavailableuser licenses?
Answer: No. A deactivated user doesn't count against your organizations available
user
licenses.
With Customizable Forecasting you can forecast any of the following data. (Select all
that
apply)
A. Quantity
B. Units of Individual Products
C. Units of Product Family
D. Amount
Answer: A,C,D
Are roll up summary fields supported if you are using Advanced Currency
Management?
Answer: Yes. Organizations with advanced currency management support roll-up
summary fields between two advanced currency managementobjects. For example, rollup
summary fields are supported from anopportunity line object to its opportunity object,
because both are advanced currency management enabled. The fields must
howevermust
be from advanced currency management objects.
Question No : 30
Org wide default (account) = private; Universal Companies account owned by Karen,
Universal Storage account & Universal Containers Account child accounts to Universal
Containers and both owned by Bob, Universal Monitors account owned by Sue child
account to Universal Storage, Universal Boxes account owned by Mark childaccount of
Universal storage.
Answer: Know who can see what.
What happens if a language is deactivated?
Answer: When a language is deactivated, all translations for that language are still
available in the Translation Workbench but users with that language selected see the
organization's default language values.
When editing a quote, you can edit which of the following? (Select all that apply)
A. The discount to apply to the entire quote includingall line items
B. The quote name and status
C. The expiration dateof the quote
D. The contact and address information of the customer
Answer: B,C,D
If a customer indicates they're keen to build a strong pipeline whatkey elements of the
lead
generation and lead qualification processrequires consideration?
Answer: How you create trusted data through identifying the and determining the needs
for
Question No : 34
leads
Using validation rules to ensure data integrity on import
Ensure the organization has a de-dup process in place
Consider field level security, assignment and hidden fields rather than overdoing
validation
Where multiple currencies are enabled, how is theuserspersonal currency amount
displayed?
Answer: In parentheses.
Sales rep @ UC collaborates with ABC company on opportunityto sell to XYZCompany.
ABC Co has been added to partner related list on the opportunity. What will
automatically
happen? Choose 2 answers:
a. Partner record added to ABC account
b. Partner record added to XYX account
c. Sales team membership granted to ABC Co
d. Partner portal access granted to ABC Co
Answer: C, D
Can Partner Portal users see all list views when logging into Salesforce?
Answer: Partner portal users can automatically see any list view with visibility settings
marked 'This view is accessible by all users'. Create specific list views on all objects
accessible to portal users, and then assign portal users to only the list views you want
them
to view to control access.
What is a tabular report?
Answer: Tabular reports are the simplest and fastest way to look at data. Similar to a
spreadsheet, they consist simply of an ordered set of fields in columns, with each
matching
record listed in a row. Tabular reports are best for creating lists of records or a list with a
single grand total. They can't be used to create groups of data or charts, andcan't be
used
in dashboards unless rows are limited. Examples include contact mailing lists and
activity
reports.
Which best describes the Salesforce Automation feature "Data Validaction" ?
A. Ensures that we are tracking our progress towards the desired states.
B. Enforces the business process.
C. Identifies key stakeholders from the buy side.
D. Makes sure we recognize those involved in the sales process.
E. Allows to better automate the salesmethodology.
F. Determines the sales stages of an organization.
Answer: B
What can a user with a Chatter External User profile do?
Answer: The user can only log into Chatter and access groups they've been invited to
and
interact with members of those groups.
Question No : 40
What are key ways to manage and measure campaign ROI?
Answer: 1. Viewing campaign progress and response through reports and dashboards
2. Tracking information through the campaign and campaign member field
If you activate Salesforce to Salesforce is it reversible?
Answer: Enabling Salesforce to Salesforce is not reversible, however, you control the
information you share and the connections you share with.You can stop sharing or
modify
sharing settings at any time.
What are forecast categories?
Answer: Best Case includes amounts you are likely to close, closed/won opportunity
amounts, and amounts in the Commit category
Closed includes amounts for closed/won opportunities
Commit includes amounts you are confident about closing and closed/won
opportunityamounts
Omitted means the amount does not contribute to your forecast
Pipeline includes amounts from all open opportunities
Can you capture currency amount information through web to leador web to case?
Answer: Yes. Add the Lead Currency or Case Currency fields when generating the
HTML
form. This will ensure the currency amount is capturedand not converted to the
corporate
currency.

How are profiles important when managing security?
Answer: 1. Profiles determine a user's permission to perform different functions in
Salesforce
2. Access to custom applications is managed at the profile level
What is a forecast?
Answer: A forecast is a projection expressed in aggregate dollar amounts, units of a
product family or both.
Match the following loading option to the description of when to useit. "ETL Tool"
A. Brian wants to consolidate all his accounts from several systems.
B. Bill wants to load 20,000 lead records.
C. Beckywants to load all her 65,000 contact records.
D. Bob wants to load asingle account record.
E. Berta wants to keep a separate system asher "system of record"
Answer: A
If you need to compare two values within one group and display unconnected points
what
type of chart would you use?
Answer: A Scatter chart.
Question No : 48
What are the key data management challenges? (Select all that apply)
A. The system must enable easy and correct entry of data
B. Users must be able to find and trust data in the system
C. Data must not be available to certain roles
D. The system must keep the data clean for future use
E. Users must not use the same data too often to avoid contamination
Answer: A,B,D
A sales rep can create a quote from:
A. An Account and its Opportunities
B. An Opportunity and its Products
C. A Product and its PriceBook
D. A Contact and its Assets
Answer: B
Which of the following stage should be matched with the Forecast Category "Commit"?
B. Mid pipeline
D. Closed and Won
E. Closed and Lost
Answer: C
Question No : 50
Question No : 51
Question No : 52
Question No : 53
For optimal usability and adoption, a solution must do what. (Selectall that apply)
A. Provide value so users perceive it as a valuable spending of their time.
B. Be easy to use so users can easily enter data and find information.
C. Have trusted data.
D. Be inexpensive so users don't worry about the bottom line when using the
application.
E. Provide both online help and hard copy reference materials toassist users at all
times.
F. Be easy to change through a change ma
Answer: A,B,C,F
How do I report on campaign success?
Answer: The Campaign ROI Analysis Report is available through the Reportstab in the
Campaign Reports folder. It calculates your campaigns' performance by return on
investment (ROI) and average cost.
How can a sales organization address the "lag time" challenge?
A. By offering higher incentives to sales reps
B. By improving alignment with the marketing organization
C. By optimizing lead assignment and scoring
D. By avoiding the use of leads
Answer: C
Universal Telco sells and supports a line of smart phones. The company offers support
via
phone, email-to-case, web-to-case, and a customer portal. The call center manager is
incented to drive support through customer self-service. Which report should be
included
onthe manager's dashboard? Choose 3 answers:
Question No : 55
Question No : 56
A. Average Call Handle Time
B. Cases by Support Channels
C. Number of Portal Loginsper Day
D. Escalated Calls
E. Knowledge Article Usage
Answer: B,C,E
What is the purpose of a Line chart?
Answer: To connect points that represent individual data measurements.
Which pair of reports is best associated with the business driver "Improve Sales Rep
productivity" ?
A. "# of Face-to-Face Meetings" and "# of Deals Won, Lost, and In-Progress"
B. "Stage Duration Age"and "Forecast by Sales Rep"
C. "Closed Opportunities by Lead Source" and "Reasons for Lead Disqualification"
Answer: A
How is a user granted authority to create campaigns?
Answer: An administrator must select the Marketing User checkbox on a users profile
to
designate that user as a Marketing User.
Question No : 58
You are viewing a chart that displays points connected across a range that represent
individual data measurements. What type of chart is this?
Answer: A Line chart.
Arrange the steps to create a record in the correct order (using Salesforce Classic).
A. Select Save from the menu
B. Open the recordsin the list view or highlight the object tab
C. Open the menu and select New
D. Enter the record details in the specified fields
Answer: A,B,C,D
What happens if you change a private group to public in Chatter?
Answer: If you change a private group to public, updates and files are visible to all
users,
all pending requests to join the group are accepted, and anyone can join the group.
Describe Forecast.
A. Benchmark of how much should be sold within a certain time frame
B. Revenue projection that can be expressed in dollar amounts, units of product family,
or
both C. Consists ofopportunities in various stages of maturity
Answer: B
Question No : 61
Question No : 63
When using Social Contacts, what determines the amount of information a Salesforce
user
sees when viewing a social network profile for a contact?
Answer: 1. The user's social network connection to the contact
2. The contact's social network privacy settings
How many reports should you design for optimal usability?
A. Five to seven reports per role

B. As many as needed per role, without overwhelming users
C. The more the better, as long as you are using a clear naming convention
D. Up to 10 reports per role
Answer: B
Universal Containers is using Salesforce and has set up a privatesharing model. Sam is
a
sales executive who reports to John, a sales manager. Sam has ownership of the ABC
Company account record and has created an opportunity for ABC Company. There is a
sharing rule that allows the finance team to see all accounts and opportunities. Which
statement is about data visibility is true?
A. John andSam can see all of the same data
B. John can see all of Sams data
Answer: B
Your company has decided they want to track payment and deliveries for their products
and services. Place the steps in order:
A. Set up default schedules for any products that involve regular payments or delivery.
Question No : 65
Question No : 66
Question No : 67
B. Do not set up default schedules for products that involve payments or deliveries that
are
unique to each opportunity.
C. Enable Scheduling for all products.
Answer: A,B,C
Person Accounts can have all of the fields found in business accounts Except:
Answer: Reports To
Parent Account
View Hierarchy
A strong pipeline requires greater visibility. Which of the following example describes a
need for greater visibility?
A. Leads are qualified but not routed to the right people
B. Campaigns are launched without communicating the follow-up plan
C. Leads are tracked in separate systems, not accessible by all
D. As business matures, it becomes difficult to identify right prospects
Answer: C
Forecast Category "Commit" can be summarized as:
A. Closed
B. Closed + Commit
Answer: B
Question No : 69
Question No : 70
Most common integrations in a marketing organization take place when...
A. Lead Generation
B. Lead Qualification
C. Revenue Management (forecasting)
D. Campaign Management
Answer: A
You have an Opportunity in the Value Proposition stage, for an amount of $1,000 that
has
a 50% Probability of closing. If all goes well,and this Opportunity closes, how much
revenue will be realized?
A. $1,000
B. $500
C. $750
Answer: A
Which of the following descriptions best describe Quotes?
A. A toolfor extending pricing proposals to customers
B. A content management tool for users who seek information
C. A library that allows access to documents
D. A collaboration tool
E. A data enrichment tool that maintains updated data
Answer: A
Question No : 71
Question No : 72
Question No : 73
Why would you use a Funnel chart?
Answer: To show multiple groupings in an ordered set and to help identify bottlenecks.
Explain a sales territory?
Answer: An account sharing system that grants access based on characteristics of
accounts.
How do you define clean data?
Answer: Data that is trusted by the user.
Which of the following stage should be matched with the Forecast Category "Closed"?
B. Mid pipeline
D. Closed and Won
E. Closed and Lost
Answer: D
What are some use cases for using Sites?

Question No : 77
Answer: Create an event site; Advertise upcoming events, such as grand openings,
launches, or sales kick-offs on a public event site
Promotenew productsLaunch new products into the market with a promotional
website
that helps drive sales Publish a support FAQProvide helpful information on a public
website where customers can viewsolutions to their issues
Create microsites and landing pagesCreate temporary landing pages or targeted
microsites for marketing c
In Salesforce for Outlook, which related records are recommendedwhen assigning
unresolved events, emails and tasks?
Answer: 1. Opportunities
2. Cases
3. Accounts
How can users be added to a Salesforce.com Org using Chatter Free?
Answer: 1. Administrators can create users in the app and assign them a Chatter Free
license
2. Users and Administrators can invite others within specified email domains to join
Chatter
using invites.
An outsourced contact center is losing part-time agents to a nearbycontact center that
promotes flexible scheduling. Which support channel requires the smallest amount of
agent
work time?
A. Web tocase
B. Email to case
C. Web self service
Question No : 81
D. Chat
Answer: C
What is the benefit of Advanced Currency Management?
Answer: Advanced currency management allows you to manage dated exchange rates
within opportunities using Salesforce. Dated exchange rates allow you to map a
conversion
rate to a specific date range.
Which of the following statements are true about an end user's forecast? (Select all that
apply)
A. Is updated in the system every evening at 5 pm
B. This aggregate can be dollars of revenue

C. This aggregate can be units of products
D. This aggregate can be both dollars or revenue and units of products
E. Rolls up according to the forecast hierarchy
Answer: B,C,D,E
Which best describes the Salesforce Automation feature "Activities"?
A. Ensures that we are tracking our progress towards the desiredstates.
E. Allows to better automate the sales methodology.
Answer: A
Question No : 83
Question No : 84
What prerequisites must you meet before territory management can be enabled?
Answer: Your organization must be using customizable forecasting in order to enable
territory management.
What trigger actions are available to a developer if writing anApex triggeron the Chatter
Feed Item object?
Answer: 1. Before undelete
2. Before delete
AW Computing just added the "Total Converted Leads in Hierarchy"roll-up summary
field to
all campaign page layouts. However, the administrator cannot see the new field on a
campaign record. Whatelse needs to be configured to see this field?
A. Select the "Marketing User" checkbox
B. Select the "Create" permission for the Campaigns object
C. Set the org-wide defaults for the Campaign object to"Public Full Access"
D. Make the field visible using field-level security
Answer: D
Are accounts, leads, opportunities and contacts all subject to the sharing enabled
through
territory management?
Question No : 87
Answer: No. Territory management only affects accounts and the standard objects that
have a master-detail relationship to accounts. For example, opportunities are included
in
territory management but leads are not.

Who can benefit from the Quotes feature? (Select all that apply)
A. A customer who wants to get a quote from Salesforce
B. A sales rep who wants to create and email a PDF quote from Salesforce
C. AnAdministrator who wants to manage quoting in Salesforce
Answer: A,B,C
What is the amount of bandwidth allocated to content deliveries within a 24hr period?
Answer: 1 GB. If a recipient tries to view a delivery when a rate limit has been
exceeded a
notification message displays asking the user to tryagain later.
CustomizableForecasting allows you to forecast what?
Answer: 1. Amount
2. Quantity
3. Units of Product Family
If you are viewing your forecast and drill down to a team membersforecast how will the
opportunity display?
Question No : 89
Answer: Drilling down into a users forecast and opportunities will show theamounts in
original currencies.
Which describes a usability and/or adoption challenge? (Select all that apply)
A. Julie is concerned that other reps will steal her leads
B. Mario is not sure that Salesforce can do everything he needs it to do
C. Mary can't figure out how to update her contact list
D. Kevin wants meetings with his manager to be more strategic and lesstaskoriented
E. Bob questions the quality of data in Salesforce
F. Iris isworried that once her admin makes a change, her accounts will be
Answer: B,C,E,F
How can Force.com Flow be used?
Answer: 1. To sell products for sales representatives
2. To troubleshoot customer issues for call centre agents
Match this tip with its design consideration. "Use the client's language"
B. Reduced clicks
C. Search
F. Minimizedredundant data entry
Answer: A
Question No : 93
Question No : 95

A sales rep selects a new price book to add a product to an opportunity,however there
are
no products available. Why?
Answer: There are no products and currencies associated with theprice bookthat are
available for the account or the user (based on currency).
What is Territory Management?
Answer: Large, national and multi-national companies practice territory management to
automate the assignment of accounts to users A territory is defined by one or more
abstracted account attributes and hasa specific, limited point-in-time context to your
business Used to automate their opportunity & forecasting reporting Ideal if you use a
private opportunity and account sharing model but have to managethousands to millions
of
accounts Territory management only affect
What does Salesforce usability mean?
A. How many users log on toSalesforce on a daily basis
B. What is the ratio of Salesforce usersto the amount of sales
C. How satisfied Salesforce users are with the application
D. How easily can customers achieve their goals usingSalesforce
Answer: D
Reps only entering opportunities after the closed/won stage how to change this
behavior
(choose 2 answers:)
Question No : 98
a. Remove stages& fields that are not critical
b. Create opportunity stage report
c. User adoption dashboard
d. Workflow rule to alert sales manager when opportunity stage changes
Answer: A, C
What are the key benefits of Territory Management?
Answer: The ability to use account criteria to expand a private sharing model
Provide support for complex and frequently changed sales organization structures
Provide support for transferring users between territories, with the option to
retainopportunitiesEnablemultiple forecasts per user,based on territory membership
Enable territory-based sales reports
Will Sidebar Search or Advanced Search find information in Chatterfeeds?
Answer: No. Only Global Search will find information in feeds.
What happens when you enable territory management?
Answer: Your Org Name is set as the top of the territory hierarchy
A corresponding territory is created for each role in the forecast hierarchy
Manual forecast sharing settings on the roles are copied to thenew territory
Based on role, active Salesforce users are added toterritories
Opportunities are assigned to the opportunity owner's territory
Accounts are not assigned anywhere in the territoryhierarchy
Until you add or edit forecasts, forecasts will work as prior th
Forecast Category "Best Case" can be summarized as:
A. Closed
B. Closed + Commit
Answer: C
You have 20,000 leads you want to add to Salesforce. What is the best tool to use?
Answer: Import Wizard.
Force.com allows you to bring your custom interface to any supportdevice.
A. True
B. False
Answer: A
What are the differences between account teams and sales teams?
Question No : 103
Question No : 105
Answer: An account team is a team of users that work together on an account. Sales
teams work together on opportunities, An Account team may include an executive
sponsor,
dedicated support representative,andproject manager.
Your forecast is available to your manager only after you have clicked the Submit
button.
A. True
B. False
Answer: B
2 lines of business LOB, each with custom opportunity stages & record types choose
2
answers
A. Users able to see all stages in listview filter drop downs
B. Users able to see all stages in report filterdrop downs
Answer: A,B
How many additions do you use to clean a record with Data.com?
A. 5
B. 12
C. 1
D. 0
Answer: D
Question No : 107
Question No : 108
Question No : 109
If I can't see a field on the page layout can I include it in a report?
Answer: No. You can view only those fields that are visible in your page layout and
fieldlevel
security settings.
Can you email a dashboard to a non- Salesforce user, and will theybe able to access it?
Answer: No. Only Salesforce users can access dashboards.
Match this tip with its design consideration. "Make it easy for usersto find data"
B. Reduced clicks
C. Search
F. Minimized redundant data entry
Answer: C
How are currencies shown in reports?
Answer: Amounts in reports are shown in their original currencies, but can be displayed
in
any active currency. You can change the currency used for report totals by selecting a
currency from Show > Currencies. The default value for the drop-down is your personal
currency. Forany amount, you can also choose to display the Converted column.
Question No : 112
Question No : 114
What should access to records be based on?
A. The org chart
B. User preference
C. The org-wide default
D. Roles and role hierarchy
Answer: D
How does territory management differ to role hierarchies?
Answer: Territories need to be enabled by Salesforce.com
Territories determine forecast and forecast roll ups
A user can only have one role but can belong to multiple territories
Belonging to a territory grants access regardless of ownership

Which of the following statements are true about the Opportunity field, "Stage"? (Select
all
that apply)
A. There are 10 default stage values, based on a commonly used sales methodology.
B. The list ofdefault stage values cannot be edited or added.
C. There are othersales methodologies that can be downloaded from the AppExchange
and used within Salesforce
Answer: A,C
Standard fiscal years must start on January 1st.
A. True
B. False
Question No : 116
Question No : 117
Answer: B
What should you consider when migrating inactive campaigns?
A. Nothing. You should not migrate inactive campaign data
B. Determine which data is important based on ROI
C. Determine which data isimportant based on data amount
D. Consider how long they have been inactive
Answer: B
What does content delivery enable?
Answer: Content delivery allows you to convert PowerPoint, Word, Excel andAdobe
PDF
documents into optimized web pages for online viewing.
Which of the following descriptions best describe Data.com?
A. A tool for extending pricing proposals to customers
B. A content management tool for users who seek information
C. A library that allowsaccess to documents
D. A collaboration tool
E. A data enrichment tool that maintains updated data
Answer: E
Question No : 118
Question No : 120
Question No : 121
Match this tip with its design consideration. "Use alerts sparingly"
B. Reduced clicks
C. Search

F. Minimized redundant data entry
Answer: E
How do you automatically update the mailing address of all contactrecords when a
billing
address on an account record is changed?
Answer: Create a Force.com trigger on accounts.
Which best describes the Salesforce Automation feature "Opportunity Teams" ?
A. Ensures that we are tracking our progress towards the desired states.
E. Allows to better automate the sales methodology.
Answer: D
How are Quotas defined in Salesforce?
Answer: Users with the appropriate permission can set their individual quota.
Question No : 123
Administrators and users with the appropriate permission can always edit any quota,
and
managers can always change the quotas ofusers that report directly to them in the role
hierarchy.
What are the three types of reports?
Answer: What are the three types of reports?
The quotes syncing process synchronizes updates between:
A. Different sales reps working on the same quote.
B. Various products inan opportunity
C. A quote and the opportunity it was created from
D. Different quotes created from the same opportunity
Answer: C
Forecast Categories: (Select all that apply)
A. Are there to help youcategorize your opportunities, so you can gauge more
accurately
how much revenue you can bring in a given time period
B. Are the same thing as Sales Stages
C. Have a default value that is associated with the Stage field
Answer: A,C
Question No : 126
Question No : 127

Campaign ROI calculation
Answer: Total Value of Opportunities Won - Actual Cost/Actual Cost
Who has permission to edit a Chatter profile?
A. An Administrator
B. An individual user
C. A user's manager
D. Profiles are not editable
Answer: B
What is the benefit of a Force.com sandbox?
A. It allows for development, testing, and training
B. It extends Salesforce functionality
C. It builds new application functionality
D. It allows to createor change buttons, and dynamically route approvals
Answer: A
Is 'Join' available as an option for all groups visible through Chatter?
Answer: No. You can join a public group, but must 'Request to Join' a privategroup.
This
will generate an email request to the owner or managers of a private group who can
then
allow you to join.
Question No : 129
Question No : 130
Can a mobile user still manage approvals if they are not logged into salesforce?
Answer: Yes. By enabling approvals by email a user can review
What are key benefits to Salesforce to Salesforce functionality?
Answer: Enables business collaboration within and across Salesforce orgs
Facilitates the sharing of leads, accounts, contacts, tasks, product, case, attachment or
customer objects with partners that use SFDC inreal time
Allows for 100% visibility for partner activity, management of pipeline and or the
integration
of business processes with updates from workflow and assignment rules
Sales Rep Phil Smith has an opportunity for $50,000 in the Commitstage. Which
aggregates on Phil's forecast will include this amount?(Select all that apply)
A. Pipeline
B. Best Case
C. Commit
D. Closed
Answer: A,B,C
How is currency applied where a company is using multi currency?
Answer: Every user also has a personal currency, which is used as the default currency
in
his or her own quotas, forecasts (depending on which forecasting version you use),
opportunities, quotes, and reports.Users can also create opportunities and enter
amounts
Question No : 134
using otheractive currencies.
How is access to data controlled through reports?
Answer: The information you see in reports is the data that you can access.This
includes
records you own, records to which you have read or read/write access, records that
have
been shared with you, recordsowned by or shared with users in roles below you in the
hierarchy,and records for which you have Read permissions.
What can a user with a Chatter Free profile do?
Answer: The user can only log in to Chatter. They can access all standard Chatter
people,
profiles, groups, and files.
What can a user with a Chatter Only profile do?
Answer: The user can only log in to Chatter. They can access all standard Chatter
people,
profiles, groups, and files. Additionally, they can:
View Salesforce accounts and contacts
Use Salesforce CRM Content,Salesforce CRM Ideas, and Answers
Modify up to ten custom objects
What is Partner Portal and what does it provide?
Answer: A partner portal allows partner users to log in to Salesforce througha separate
website than your non-partner users. Partner users canonly see the data that you have
made available to them. Furthermore, partner users can only manipulate data if you
give
them the appropriate user permissions.
Your org-wide defaults for access rights to Price Books are set to "Use", but only Sales
Reps should have access to Price Books. What should be your first step?
A. Change the org-wide default setting to "No Access"
B. Change the org-wide default setting to "View Only"
C. Leave the org-wide default setting, but change the Sales Reps' access rights
D. Change the Sales Reps' access rights to "Use'
Answer: A
What is a benefit of using Advanced Currencies?

Answer: Advanced currency management allows you to manage dated exchange rates
within opportunities using Salesforce. Dated exchange rates allow you to map a
conversion
rate to a specific date range. Dated exchange rates are defined using a start date and a
conversionrate. Each rate is in effect until either the end of time or the day before the
next
start date for that currency.
5 steps to running your campaigns in Salesforce CRM
Answer: 1. Plan campaigns
2. Create campaigns
3. Execute campaigns
4. Track responses
Question No : 140
5. Measure campaigns
What is the difference between the managed and the standard version of Chatter
Desktop?
Answer: Managed - For enterprises deploying Chatter Desktop to users whodon't have
administrator privileges on their machines - Requires administrator privileges in
Salesforce
to access the installer Standard -For individuals with administrator privileges on their
machines - Does not require administrator privileges in Salesforce to access the
installer
What is the capability and limit of using email from within Salesforce?
Answer: You can email contacts, leads, person accounts, and users in your
organization
directly from account, contact, lead, opportunity, case,campaign, or custom object
pages.
There is no limit on the numberof these emails sent individually.
What type of report would you use to summarize data across two axis (like a pivot table
in
excel)?
Answer: A Matrix report.
Which role is interested in the report "Sales Activity by Client LastWeek" ? (Select all
that
apply)
A. VP of Sales
B. Sales Operations
Question No : 146

C. Sales Manager
D. Sales Rep
Answer: C,D

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What can customers do in private Chatter groups?

As a manager, how will currencies be reported in your forecast?

Salesforce Sales-Cloud-Consultant : Practice Test

A. Five to seven reports per role

Question No : 76 CORRECT TEXT

B. This aggregate can be dollars of revenue

territory management but leads are not.

Salesforce Sales-Cloud-Consultant : Practice Test

Belonging to a territory grants access regardless of ownership

E. Workflow rules and approvals

A Composite Solution With Just One Click - Certification Guaranteed 37

What is a benefit of using Advanced Currencies?

Salesforce Sales-Cloud-Consultant : Practice Test

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