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Application description

07/2015

Installation and commissioning of


Process Historian / Information
Server 2014 in the PCS 7 environment
SIMATIC PCS 7

https://support.industry.siemens.com/cs/ww/en/view/66579062

Warranty and liability

Warranty and liability


Note

The Application Examples are not binding and do not claim to be complete
regarding the circuits shown, equipping and any eventuality. The Application
Examples do not represent customer-specific solutions. They are only intended
to provide support for typical applications. You are responsible for ensuring that
the described products are used correctly. These application examples do not
relieve you of the responsibility to use safe practices in application, installation,
operation and maintenance. When using these Application Examples, you
recognize that we cannot be made liable for any damage/claims beyond the
liability clause described. We reserve the right to make changes to these
Application Examples at any time without prior notice.
If there are any deviations between the recommendations provided in these
application examples and other Siemens publications e.g. Catalogs the
contents of the other documents have priority.
We do not accept any liability for the information contained in this document.

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Any claims against us based on whatever legal reason resulting from the use of
the examples, information, programs, engineering and performance data etc.,
described in this Application Example shall be excluded. Such an exclusion shall
not apply in the case of mandatory liability, e.g. under the German Product Liability
Act (Produkthaftungsgesetz), in case of intent, gross negligence, or injury of life,
body or health, guarantee for the quality of a product, fraudulent concealment of a
deficiency or breach of a condition which goes to the root of the contract
(wesentliche Vertragspflichten). The damages for a breach of a substantial
contractual obligation are, however, limited to the foreseeable damage, typical for
the type of contract, except in the event of intent or gross negligence or injury to
life, body or health. The above provisions do not imply a change of the burden of
proof to your detriment.
Any form of duplication or distribution of these Application Examples or excerpts
hereof is prohibited without the expressed consent of the Siemens AG.

Security
information

Siemens provides products and solutions with industrial security functions that
support the secure operation of plants, solutions, machines, equipment and/or
networks. They are important components in a holistic industrial security
concept. With this in mind, Siemens products and solutions undergo continuous
development. Siemens recommends strongly that you regularly check for
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For the secure operation of Siemens products and solutions, it is necessary to
take suitable preventive action (e.g. cell protection concept) and integrate each
component into a holistic, state-of-the-art industrial security concept. Third-party
products that may be in use should also be considered. For more information
about industrial security, visit http://www.siemens.com/industrialsecurity.
To stay informed about product updates as they occur, sign up for a productspecific newsletter. For more information, visit
http://support.industry.siemens.com.

PH Installation
Entry-ID: 66579062,

V2.1,

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Preface

Preface
Objective
This document describes the steps which should be carried out for the installation
and setting up of the Process Historian (PH) and the Information Server (IS) within
a PCS 7 environment.
It also explains the commissioning procedure for the PH and IS and how to deal
with possible problems.
Core contents
The following topics will be discussed in detail:
Installation requirements
Installation of the Operator Station
Installation of the Process Historian and Information Server
Commissioning of the systems after installation
Some scenarios and instructions for checking and troubleshooting
Validity
The instructions were generated using:
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SIMATIC PCS 7 V8.1


Process Historian V8.1
Information Server V8.1

PH Installation
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Table of contents

Table of contents
Warranty and liability ............................................................................................... 2
1

Introduction .................................................................................................... 6
1.1
1.2
1.3
1.4

Installing the Operator Station ..................................................................... 13


2.1
2.2
2.3
2.4
2.5

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Installation requirements for the PH ................................................. 23


Installation requirements for the IS ................................................... 23
Installation requirements for the IS client .......................................... 24
Requirements for the Internet Explorer IS client ............................... 24
Requirements for the Office IS client ................................................ 24
Installing Microsoft Message Queuing .............................................. 26
Installing the Internet Information Server (IIS) .................................. 28
Installing DotNet Framework 3.5 ...................................................... 31
Internet Explorer 11 settings for the IS ............................................. 32
Common installation of PH and IS.................................................... 37
PH database configuration............................................................... 43
Configuring the PH redundancy service ........................................... 52
Configuring the IS website ............................................................... 55
Installing the Internet Explorer 11 Information Server ....................... 61
Installing an Information Server client............................................... 65
Installing an Internet Explorer IS client ............................................. 65
Installing an MS Office IS client........................................................ 65
PH engineering in a PCS 7 project ................................................... 79
PH configuration for several multiprojects ........................................ 83
Checking the Internet settings of the IS server ................................. 83
DotNetFramework 4.0...................................................................... 87
Checking the registration of DotNetFramework 4.0 .......................... 87
Registering DotNetFramework manually .......................................... 88

Commissioning ............................................................................................ 90
4.1
4.2
4.3
4.4

Installation requirements .................................................................. 13


Introduction ..................................................................................... 13
Installation procedure for the "OS Server for Process Historian" ....... 14
Installation procedure for the "OS Single Station for Process
Historian"......................................................................................... 20
Installing the "ProcessHistorian Ready" component ......................... 21

Installing the Process Historian / Information Server ................................. 22


3.1
3.2
3.3
3.3.1
3.3.2
3.4
3.5
3.6
3.7
3.8
3.9
3.10
3.11
3.12
3.13
3.13.1
3.13.2
3.14
3.15
3.16
3.17
3.17.1
3.17.2

Hardware selection ............................................................................ 7


Segmentation .................................................................................... 7
Defining the hard disk capacity ........................................................ 10
General installation notes ................................................................ 12

First commissioning sequence ......................................................... 90


Redundant OS server ...................................................................... 90
Process Historian ............................................................................ 92
Information server............................................................................ 95

Troubleshooting ......................................................................................... 103


5.1
5.2
5.3
5.4
5.5
5.6
5.7

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Manually invoke the installation wizard for the PH database ........... 103
Invoking the Configuration Wizard manually for the IS.................... 104
Checking the OS installation for PH-Ready .................................... 106
Checking the PH installation .......................................................... 112
Checking the MS Reporting Services ............................................. 117
Log files......................................................................................... 120
Manually invoke the installation wizard for the PH database ........... 121

07/2015

Table of contents
5.8
5.9

Starting the PHControl MessageQueue ......................................... 122


IS client message "You are using outdated browser" Please
update your browser" ..................................................................... 123

Related literature ........................................................................................ 125

History ........................................................................................................ 126

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PH Installation
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1 Introduction

Introduction
This document is based on the following PCS 7 structure:

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Figure 1-1: Overview of the installation structure

Hardware used in this example


IPC 847D
Server 2008 R2 64Bit
1 TB RAID1, for the PH database
240 GB SSD drive for the operating system
32 GB SDRAM
Redundant power supply

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1 Introduction

1.1

Hardware selection
It is important to choose the right hardware when using Process Historian.
Before you opt for a particular hardware, the expected tag and alarm load must be
determined or estimated. It must be clarified in advance how long the data will be
stored in the Process Historian. These values should help you determine the hard
disk size. One can only determine the right hardware after completing this process.
Process Historian is not a circular log. This means that the data is not overwritten
after a predetermined period. The Process Historian generates database segments
until the hard disk capacity is exhausted. To prevent the hard disk capacity from
running low, you can automatically back up database segments and delete the
data from the database after a successful backup. This ensures that the PH is not
prevented from logging data due to a lack of hard disk space. For the database
segment backups, one needs to provide the necessary storage space.
Based on the available hard disk size, an IPC 847D can only be used for small
quantity structures. Hardware recommendations for small, medium and large
quantity structures can be found in the Process Historian product documentation.

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Note

1.2
Note

If you need assistance with the appropriate Process Historian hardware


selection, please contact your SIEMENS partner.

Segmentation
With regard to the segmentation, please also take heed of the Process Historian
product documentation.
In Process Historian, there are runtime segments and archive segments.
A database segment in the Process Historian is the quantity of all the data in
a defined time range. If you choose a weekly segmentation, then a database
segment will contain all the data recorded in one week.
The preset value for the segmentation is:
Time range of one segment = 1 week
Number of prepared segments = 3
Total number of runtime segments = 8
This is a sensible preset value, which fits most applications.

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1 Introduction

Runtime segments
Runtime segments are usually uncompressed and therefore take up more space
on the hard disk. Runtime segments are distinguished by the fact that they are
always in the online state and the PH can write data in the runtime segments.
The runtime segments are visible in the Segmentation menu of the PH
Management Console (MMC).

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Figure 1-2

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1 Introduction

The Process Historian creates segments continuously for a defined time interval.
To ensure that all data can be saved regardless of the time stamp, there is an
upper and a lower "catch-all" segment. The specific segments collect all incoming
data that lie outside the current runtime segments. These segments are called
"catch-all-upper" (CAU) and "catch-all-lower" (CAL). The CAL and CAU segments
are permanently available and cannot be erased, removed or set to offline.
Number of uncompressed segments = "Total number of runtime segments"
+ CAL segment + CAU segment = "Total number of runtime segments" +2.
In the above example: Number of uncompressed database segments = 4+2 = 6.
This means that 6 segments are always uncompressed.

Archive segments
Archive segments can be seen in the PH MMC menu "Backup/Restore".
An archive segment may be on an online or offline state.
If an archive segment is in the online state, the pH can have read access to the
data.

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If an archive segment is in an offline state, it means that the data has been
successfully backed up in a backup file and the data has been deleted from the
database. The pH can only access the data again when the database segment
is in the "online" state.
In this sense, the meaning of "Set offline" = delete data of a segment from the
database. "Restore" = restore data of a database segment.
Figure 1-3

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1.3

Defining the hard disk capacity


Due to the following reasons, the calculation of the hard disk size must
always be regarded as an estimate.
For example, more uncompressed data can result in the database due to
recovery mechanisms. Since Recoveries are unpredictable, you cannot
calculate the exact amount of data.
The number of messages that occur over a time range is an assumption and
can only be estimated in advance.
The compression ratio of the "post compression" can vary. The compression
ratio of the "post compression" is not fixed and depends on the stored values.
For example, if a value doesn't change over an extended period of time, the
compression factor is high. If a value changes continuously, the compression
ratio is lower. A compression factor of 5 is a conservative assumption.
We recommend providing a buffer of 10% hard disk capacity.
Since runtime segments take up more space on the hard disk than archive
segments, the required hard disk space is also dependent on the segmentation.

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NOTE

Post compression can be disabled from the "Compression" menu in the PH


MMC. A number of uncompressed segments are additionally defined. If one
makes changes to the default setting, it results in an increase of storage space
requirements.

Figure 1-4

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1 Introduction

Storage space requirements:


Uncompressed process tag = 63 bytes.
Compressed process tag ~ 12 bytes, assuming a compression factor ~ 5.
Message ~ 4096 bytes ~ 4 KB for all 5 standard languages, messages are not
compressed.
Example:
Number of OS servers = 2
Archive load per OS server = 400 tags / s
Alarm load per OS server = 1 alarm / min
Time range of one segment = 1 week
Number of prepared segments = 3
Total number of runtime segments = 8
Post compression = active
Number of uncompressed archive segments = 0
Assumed compression factor = 5

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Required storage period of the data in the PH database = 2 years = 104 weeks
Determining the number of uncompressed and compressed segments
Number of uncompressed database segments = 8 + 2 = 10 weeks
Number of compressed database segments = 104 -10 = 94 weeks
Required space for uncompressed values
10[weeks] x7[days] x 24[hours] x 60[minutes] x60[seconds] x800[variables/s]
x63[Bytes] /(1024[KB]x1024[MB]x1024[GB]x1024[TB]) = 0.277 [TB]
Required space for compressed values
94[weeks] x7[days] x 24[hours] x 60[minutes] x60[seconds] x800[variables/s]
x12[Bytes] /(1024[KB]x1024[MB]x1024[GB]x1024[TB]) = 0.496[TB]
Required space for messages
104[weeks] x7[days] x 24[hours] x 60[minutes] x 2[alarms/min]
x4096[Bytes]/(1024[KB]x1024[MB]x1024[GB]x1024[TB]) = 0.008 [TB]
Total required space
Required space for raw data = 0.277[TB]+ 0.496[TB]+ 0.008[TB] = 0.781[TB]
Required space for PH internal data aggregation = + 6% of the storage
capacity for tags = (0.277[TB] + 0.496[TB]) x 0.06 = 0.046[TB]
Planned buffer = 0.1[TB]
Total required storage space = 0.781[TB] + 0.046[TB] + 0.1[TB] = 0.927 [TB]
Conclusion
In this example, the hard disk should have a capacity of about 1 [TB].

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1 Introduction

1.4

General installation notes


The "A1 Restore" DVD contained in the delivery, enables you to restore the
Windows Server 2008 R2 64-bit operating system.
Once the operating system is set up, the Process Historian and Information Server
can be installed from the "PCS 7 V8.1" DVD.

NOTE

It is recommended to distribute the operating system + PH/IS software and the


PH runtime data on different disks. In the case of medium to large volumes of
data, the database should also be distributed on different hard disks.
It is not permitted to use the name "HIST" or "HISTORIAN" for the PH
computer because it is already set for the SQL Server instance. This would
lead to a conflict with the SQL Server and the Database Wizard will not
function.
It is not permitted to use the name "INFSERVER" for the IS computer because
the name is already assigned to the SQL Server instance and a double
allocation could cause a malfunction.
During the installation of all PCS 7 devices, the administrator should always
be given the same username and the same password.

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NOTE

CAUTION

Please also follow the pH and IS installation notes (see chapter 6 Related
literature).

The Process Historian 2014 and the Information Server 2014 are released
for use in both the PCS 7 and WinCC environments. Only the PCS 7
documentation applies with regards to the installation requirements in the
PCS 7 environment.
The installation requirements on the product DVD 1 in the path "<DVD
drive>: 27b_PH+IS_Install_and_Release Notes\German\InstallNotesPRHIdeDE.pdf" differ from the PCS 7 installation
requirements.
For example, in the PCS 7 environment the MS Server 2012 is not a valid
operating system base for the pH and the IS.

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Installing the Operator Station


NOTE

CAUTION

The requirements for installing the operating system on an OS server or OS


single station must be met.

The computer SID is a unique security identifier. The Process Historian


identifies the OS systems from their computer SID.
Computers that have the same computer SID and swap data onto the PH,
cannot be clearly identified by the PH. This may cause malfunctions on
the PH.
If computers are cloned, the computer SID is not adjusted automatically.
In the PCS 7 environment, unique computer SIDs are a requirement for
error-free functionality.

2.1

Installation requirements

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Check whether the installation requirements described in the Manual "PC


Configuration and Authorization" have been met.
You have to also observe the current information listed in the PCS 7 readme file.
Even the Installation Notes for the "PHReady" component must be observed.
You can find these in the product DVD 1, under the path "<DVD
drive>:\27b_PH+IS_Install_and_ReleaseNotes\German\InstallNotesPRHIdeDE.pdf", in chapter 4.1.3 "Installing Process
Historian Ready on a PCS 7 Operator Station".

2.2

Introduction
PCS 7 OS server and OS single stations for PCS 7 V8 are used for the long-term
storage of data using the Process Historian. The "PH-Ready" component must
be additionally installed for communication between the OS and the PH.
There are two options here:
1. Installation of an OS server for the Process Historian
2. Subsequent installation of the "ProcessHistorian Ready" component on an
existing OS server / single station
After completing the installation of the PH-Ready component on the OS, the
"CCCAPHServer" service is installed to aid communication with the PH.

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2.3

Installation procedure for the "OS Server for Process


Historian"
1. Insert the PCS 7 DVD 1 into your DVD drive.
2. The PCS 7 setup typically starts automatically.
You can also start the "Setup" application directly from the PCS 7 DVD 1 by
double clicking it. The setup file is located in the root directory of the DVD.
The name of the setup program is "PCS 7 Frame Setup". It allows all PCS 7
components to be selected.
3. Select the desired setup language. Click the "Next" button.

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Figure 2-1

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4. When you get the "Welcome" screen, click the "Next" button.
5. Read the product notes and then click "Next".
6. Accept the setup conditions. Then click "Next".

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Figure 2-2

7. Select the "Install" setup type if you want to install the OS station from scratch.
Then click the "Next" button.
8. Enter the user name and company name. Click the "Next" button.

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9. Choose "Package installation". Click the "Next" button.


10. Choose the software package "OS Server for Process Historian".

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Figure 2-3

11. Click the "Next" button.


12. Agree to the license agreement and then click the "Next" button
Figure 2-4

13. Confirm the system preferences and click again on "Next".


14. Click the "Install" button.

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15. Wait until the installation is complete.


NOTE

During installation, you have to swap the PCS 7 DVD and the computer will need
to be restarted.

The OS server software and the "ProcessHistorian Ready" software component


have been installed.
The installed PCS 7 software is displayed in a side window.
16. Restart the computer.
17. After the computer restarts, the "Service Configuration Wizard" starts
automatically for the "CCCAPHServer". Click the "Next" button.

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Figure 2-5

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18. Here, use the same user name and password as the ones used for the PH
installation and then click the "Next" button.

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Figure 2-6

19. Click the "Finish" button.


Figure 2-7

20. Click the "Close" button

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Result
The "CCCAPHServer" service has been installed in the OS including the necessary
licenses.
Figure 2-8

If the Service Configuration Wizard does not start automatically, you can start the
wizard manually at any time from "Start > All Programs > SIEMENS Automation
> SIMATIC> PH-Ready> PH-Ready Configuration".

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NOTE

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2.4

Installation procedure for the "OS Single Station for


Process Historian"
The installation procedure corresponds to the "OS Server for Process Historian"
installation, except that the "OS single station for Process Historian" option must
be selected in the "Program Packages" dialog box.

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Figure 2-9

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2.5

Installing the "ProcessHistorian Ready" component


The installation procedure corresponds to the "OS Server for Process Historian"
installation, except that in this case, a user-defined installation must be carried out.

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Figure 2-10

In the "Programs" dialog box, activate the "ProcessHistorian Ready Component"


option.
Figure 2-11

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3 Installing the Process Historian / Information Server

Installing the Process Historian /


Information Server
NOTE

The requirements for installing the PH must be met. The corresponding


requirements are listed in the "INSTALLNOTESPRHIDEDE.chm" documents.
The Install Notes can be found on the Product DVD, in the folder
":\DVD_1\27b_PH+IS_Install_and_Release-Notes\German".

NOTE

The requirements for installing the IS must be met. The corresponding


requirements are listed in the "INSTALLNOTESINFSVDEDE.chm" documents.
The Install Notes can be found on the Product DVD, in the folder
":\DVD_1\27b_PH+IS_Install_and_Release-Notes\German"

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CAUTION

The computer SID is a unique security identifier. The Process Historian


identifies the OS systems from their computer SID.
Computers that have the same computer SID and swap data onto the PH,
cannot be clearly identified by the PH. This may cause malfunctions on
the PH.
If computers are cloned, the computer SID is not adjusted automatically.
In the PCS 7 environment, unique computer SIDs are a requirement for
error-free functionality.
Even the PH/IS machine must have a unique SID.

Process Historian and Information Server can be installed on a single device or


on two different ones. If PH and IS are installed on the same computer, both the
installation requirement and the necessary adjustments must be given. In this
document it is assumed that the PH and IS are installed on the same computer.

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3.1

Installation requirements for the PH


As a server for the Process Historian, it is possible to use a 64-bit Windows
Server 2008 R2 SP1 Standard or Enterprise Edition.
The Process Historian requires the "Microsoft Message Queuing" service.
The computer must have enough storage space available to install the Process
Historian.
DotNet Framework 4.0 is installed as part of the PH installation. The setup
program checks to see if DotNet Framework version 3.5 is available. DotNet
Framework 3.5 must be installed prior to installation of the PH and the IS.

NOTE

3.2

Process Historian is a long-term archive. The hard disk space can be high,
depending on the alarm and tag load together with the period required for saving.
It is recommended to provide hard disks that are large enough.

Installation requirements for the IS

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The Information Server can be installed on different systems.


All the suitable Microsoft operating systems and software components are listed in
the following table.
Table 3-1
Operating system

Configuration

Comments

Windows 7

Professional SP1
Enterprise SP1
Ultimate SP1

Standard installation
32-bit and 64-bit

Windows Server 2008

Standard SP2

32-bit

Windows Server 2008 R2

Standard SP1

64-bit

The Information Server requires the "Microsoft Message Queuing" service.


The Information Server requires the "Internet Information Services" (IIS)
service.
DotNet Framework 4.0 is also installed as part of the PH installation. Since
the setup program checks to see whether the previous 3.5 version is available,
DotNet Framework 3.5 must be present before installing the PH and the IS.
Visual Studio Tools for Office (VSTO runtime)
Microsoft SQL Server 2008 R2 SP2 64 bit. The SQL Server is automatically
included in the Information Server installation.
Internet Explorer 11

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3.3

Installation requirements for the IS client

3.3.1

Requirements for the Internet Explorer IS client


Operating systems, see Information Server.
Internet Explorer V11

3.3.2

Requirements for the Office IS client


Operating systems, see Information Server.
Microsoft.NET Framework 4.0
Information Server Office add-in (the Office add-in requires the VSTO runtime)
Visual Studio Tools for Office (VSTO runtime)
MS Excel (32 bit) and VSTO form the basis for the Information Server - MS
Excel add-in.

The VSTO component from the PCS 7 general setup is automatically


installed if the components setup "Information Server - MS Offfice Addin
2014" is selected in the "User-defined installation".

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Figure 3-1

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VSTO is located in the folder "R:\27_InformationServer__V8.1\VSTOR" of


the PCS 7 DVD 2

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3 Installing the Process Historian / Information Server

NOTE

The PCS 7 setup program will install the correct version of Microsoft.Net.
If you install the Information Server Office add-in not with the PCS 7 setup
program, you have to install it manually.
You can find the Microsoft.NET Framework 4.0 on the PCS 7 DVD 1/2 in the
path 08_DotNetFramework\ NDP451-KB2858728-x86-x64-AllOS-ENU.exe
You can also download Microsoft.NET Framework 4.0 from the following link:
http://www.microsoft.com/en-US/download/Details.aspx?id=17718

Supported Office versions


Microsoft Office 2007 SP2 (32 bit)
Microsoft Office 2010 SP1 (32 bit)

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Microsoft Office 2013 (32 bit)

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3.4

Installing Microsoft Message Queuing


The Process Historian uses the "Microsoft Message Queuing" service, which is
part of the operating system. MS Message Queuing is however not set up by
default in a Windows installation and must be installed separately, if required.
To do this, you require the Windows installation CD.

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NOTE

The Process Historian is mainly designed for use within a domain or workgroup.
Please note that the rules and restrictions of the respective domain group can
hinder the installation. In this case, the computer must be disconnected from the
domain before Microsoft Message Queuing, Microsoft SQL Server 2005 and
WinCC can be installed. Log on to the computer concerned locally with your
administrator rights. Carry out the installation. After successful installation, the
WinCC computer can be reconnected to the domain.
If the rules and restrictions have no effect on the installation, the computer must
not be separated from the domain during installation. Please note that the domain
specifications can also affect the operation. If these specifications cannot be
circumvented, it is recommended to operate the WinCC computer in a workgroup.
To do so, contact the domain administrator if necessary.

Procedure for Windows Server 2008 R2 SP1


1. Start the Server Manager via "Start > Administrative Tools > Server Manager".
Figure 3-2

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2. Right-click on "Features". Select the "Add Features" command in the shortcut


menu.

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Figure 3-3

3. Activate the "Message Queuing" option as well as the options "Message


Queuing Services" and "Message Queuing Server", displayed beneath it.
Figure 3-4

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3.5

Installing the Internet Information Server (IIS)


The following description refers to a 64-bit Windows Server 2008 R2.

Requirements
Log in as an administrator.
Procedure
1. Choose "Start > Administrative Tools > Server Manager".
2. Right-click on "Roles" and select the shortcut menu "Add Roles".

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Figure 3-5

3. Select the menu item "Server Roles" in the dialog box "Add Roles Wizard" and
activate the "Web Server (IIS)" option.
Figure 3-6

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4. Click the "Next" button.


5. Select the menu item "Role Services".
6. In "Web Server (IIS) > Role Services > Application Development", activate
the options

.NET Extensibility

ASP.NET

ISAPI Extensions

ISAPI Filters

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Figure 3-7

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7. In "Web Server (IIS) > Role Services > Security", activate the options

Basic Authentication

Windows Authentication

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Figure 3-8

8. Click the "Next" button.


9. Click the "Install" button.
Result
Internet Information Service (IIS) has been installed.

NOTE

The installation of the Internet Information Services (IIS) may differ if another
operating system is used instead of Windows 2008 R2 SP1. A description of the
procedure for the installation of IIS on other permitted operating systems can be
found in the installation instructions for the Process Historian.

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3.6

Installing DotNet Framework 3.5

Procedure
1. Choose "Start > Administrative Tools > Server Manager".
2. Right-click on the menu item "Features" and select the command "Add
Features" in the shortcut menu.
3. Activate the .Net Framework 3.5.1 option.

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Figure 3-9

4. Click the "Add Required Features" button.


Figure 3-10

5. Click the "Next" button.


6. Click the "Install" button.
Result
DotNetFramework 3.5.1 has been installed.

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3.7
NOTE

Internet Explorer 11 settings for the IS


Internet Explorer 11 is a system requirement for the Information Server and the
web-based Information Server client.

Procedure
1. Open MS Internet Explorer 11 as an administrator. To do this, right click the
Internet Explorer icon and select "Run as Administrator".
2. Select "Tools > Internet Options".
3. In the "General" tab, enter the Homepage "http://<Computer name>" (Setting,
for when the IS web application is not created as a virtual directory).

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Figure 3-11

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4. Go to the "Security" tab.

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Figure 3-12

5. The "Enable Protected Mode" options may not be activated.


6. Click on "Trusted sites".
7. Click the "Sites" button.
8. Insert the website http://<Information Server Computername> and add it to the
trusted websites by clicking the "Add" button.
Figure 3-13

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9. In the "Security" tab, click on the "Custom level" button. Activate the option
"Prompt for user name and password" for the Trusted Sites.

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Figure 3-14

10. Then click the "OK" button.


11. Click the "Yes" button.
Figure 3-15

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12. Go to the "Advanced" tab, click on the "Multimedia" option and select "Play
animations in webpages".

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Figure 3-16

13. Click the "Apply" button.

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14. Click the "OK" button.

NOTE

Go to the Process Historian and deactivate the option "Check for publisher's
certificate revocation" in Internet Explorer, under "Internet Options > Advanced >
Security". If the option is activated, there may be a delayed opening of the
Process Historian Management Console and error messages.

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Figure 3-17

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3.8

Common installation of PH and IS


15. Insert the installation CD and start the setup program for PCS 7. If your system
is appropriately configured, the installation CD starts automatically.
16. Select the installation language and click the "Next" button.

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Figure 3-18

17. When you get the "Welcome" screen, click the "Next" button.
18. Read the product notes and click "Next" again.

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19. Agree to the license agreement. Click the "Next" button.

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Figure 3-19

20. If you want to reinstall the PH and IS from scratch, select the "Install" option.
Then click the "Next" button.
21. Enter your user name and company name. Click "Next".
22. Select the "Package installation" option. Then click "Next" again.

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23. Select the software package "Process Historian and Information Server V8.1"
to install the PH and IS together on one device. Then click the "Next" button.

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Figure 3-20

24. In the dialog box "Programs to be installed", click the "Next" button.
Figure 3-21

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25. Agree to the license agreement for the MS SQL Server 2008 R2 and then click
"Next".

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Figure 3-22

26. Accept the changes in System settings and click the "Next" button.
Figure 3-23

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27. Now, click the "Install" button.

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Figure 3-24

Figure 3-25

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28. Restart the computer.

29. After installing "VC++ 2005 SP1 Redistributable", restart the computer.
30. After installing the "Automation License Manager", insert the PCS 7 V8.1
DVD 2/2 and click the "OK" button.
31. Restart the computer.
Result
The PH and IS software have now been installed.

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NOTE

If you want to install the PH and IS software on different computers, select the
program packages "Process Historian V8.1" or "Information Server V8.1"
separately.

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3.9

PH database configuration
The database installation wizard starts once the Process Historian is installed and
the system has restarted.

NOTE

The installation wizard for the creation of the Process Historian database is used
exclusively for creating and setting up the initial configuration of this database.
The installation wizard for the PH database runs once after running the PCS 7
setup program. If the same network path is selected in a renewed manual call
of the installation wizard, the existing database will be deleted.
1. When you get the "Welcome" screen, click the "Next" button.

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Figure 3-26

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2. Click the "Update" symbol and then the "Next" button.

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Figure 3-27

3. Set the RAM memory for the SQL-Server as a recommended. The "SQL
Server Management Studio" allows you to change the RAM settings, even at
a later point in time. Then click "Next".
Figure 3-28

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4. Select the option "Installation on the master (principal) server" and then click
"Next".

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Figure 3-29

5. Choose the "Standard" installation type. Do not change the name of the
"HistorianStorage" database. Click the "Next" button.
Figure 3-30

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6. Select the "Default" installation mode for small quantity structures on one PH
hardware with only one hard disk for the HistorianStorage database.
NOTE

For Process Historian systems with medium and large quantity structures, the
tag and alarm load must be distributed across various hard disks, because the
hard disk access time is too high for all the data to be written to one hard disk.
The distribution of the data to be written can be achieved with the "Advanced"
installation mode. From about 3000 tags / s, one should distribute the data
across different hard disks.

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Figure 3-31

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7. Configure the database segmentation as follows.


NOTE

Segmentation of the database


The following rule applies for the configuration of the total number of segments
and the number of prepared segments:
Total number of segments = the number of prepared segments*2 +2
For 3 prepared database segments, you can determine a total of 3*2+2 = 8
runtime segments. The recommended default setting is three prepared weeksegments.

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Figure 3-32

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8. Under "Tag Logging data load" and "Alarm Logging data load", determine the
estimated data load and then click the "Next" button.

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Figure 3-33

NOTE

When using an OS station in runtime mode, you can estimate the average
amount of tags per second that are saved on the OS server by using the OS
internal tag "@TLGRT_AVERAGE_TAGS_PER_SECOND".

NOTE

The "Process Object View" allows you to estimate the long-term relevant set of
tags.

9. Open Windows Explorer to create a directory structure for the PH database on


the desired destination drive.

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10. Use the browser to determine the storage path for the database. Click the
"Next" button.

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Figure 3-34

11. Click the "Finish" button.


Figure 3-35

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The database installation wizard creates the "HistorianStorage DB" database.


Figure 3-36

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Figure 3-37

Note

Check this dialogue for possible errors. Do this by means of the scroll bar. If you
see any errors in the dialog, the "HistorianStorage" database was not created
properly.
In this case, the database installation wizard must be started manually.
The procedure can be found in the "Troubleshooting" chapter.

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12. Click "OK" to complete the installation and reboot the system.
Figure 3-38

Result
The PH database has been created. After the restart, the PM management console
is displayed error-free.

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Figure 3-39

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3.10

Configuring the PH redundancy service


For more information on redundant Process Historian servers and Witness Server
component, see the system manual Process Historian: Administration.
1. When you get the "Welcome" screen, click the "Next" button.

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Figure 3-40

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2. Enter the user name and password for the SIMATIC Process Historian
Redundancy Service. It is recommended to use the same user name and
password as for the installation of the PH and IS and the OS systems.
Click the "Next" button.

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Figure 3-41

3. Click the "Finish" button.


Figure 3-42

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4. Click the "Close" button to close the configuration window.


Figure 3-43

Result

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The "PH Redundancy Service" service has been configured.

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3.11

Configuring the IS website


The configuration manager starts automatically after the first restart following the
installation of the Information Server. While executing the automatic configuration,
a dialog box will appear for you to specify the way in which the Information Server
should be started. You can choose whether the Information Server should be
called up as a new website or a virtual directory. The Configuration Manager
completes all the settings required for the operation of the Information Server.
The computer must be restarted once the Configuration Manager completes the
installation.

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Figure 3-44

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1. Enter the user name and password for the DataHost scheduler. Use the user
name and password of the administrator who installed the IS. Click the "OK"
button.
Figure 3-45

2. Click the "OK" button.

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Figure 3-46

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3. The IS Web Configurator will start with the configuration of the IS.

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Figure 3-47

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4. In the IIS configuration step "Create a new website", select port 80 and click
the "OK" button.

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Figure 3-48

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5. Wait until all results show up as "Succeeded".

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Figure 3-49

6. Click the "OK" button to restart your computer.


Figure 3-50

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Result
The website for the Information Server has been created.

NOTE

In the dialog, check whether all actions have been carried out successfully. If not,
the website was not set up correctly and you need to restart the configuration
wizard. The procedure can be found in the "Troubleshooting" chapter.

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Figure 3-51

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3.12

Installing the Internet Explorer 11 Information Server


1. Open Internet Explorer as an administrator.

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Figure 3-52

2. Enter the URL http://localhost.


Figure 3-53

3. Select the IS <Computer\SQL Server instance>.


Figure 3-54

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4. The Internet Explorer IS setup starts. Click the "Install" button.


Figure 3-55

5. Click the "Install" button.


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Figure 3-56

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Result
Setup has completed successfully.

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Figure 3-57

Click the "Continue" button. The IS now ready to add a data source.
Figure 3-58

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To connect a Process Historian project to the Information Server, the Process


Historian must have received data from an OS system. Otherwise, the project list
is empty.

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Figure 3-59

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3.13

Installing an Information Server client

3.13.1

Installing an Internet Explorer IS client


When using an Internet Explorer-based IS client, no further installations are
required.
Internet Explorer 11 is a system requirement and the necessary IE settings have
to be made.

3.13.2

Installing an MS Office IS client

Requirements
A suitable version of Microsoft Office containing the applications Word,
PowerPoint and/or Excel must be installed.
The IS 2014 supports the following Office versions:
Table 3-2

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Product

Notes

Microsoft Office 2007 SP2

32-Bit

Microsoft Office 2010 SP1

32-Bit

Microsoft Office 2013

32-Bit

Microsoft.NET Framework 4.0 must be installed.


VSTO (Visual Studio Tools for Office) must be installed.
Procedure, installing via the PCS 7 DVD Setup
1. Insert the PCS 7 V8.1 DVD 1.
2. Start the setup program.
3. Click the "Next" button.
Figure 3-60

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4. Click the "Next" button

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Figure 3-61

5. Click the "Next" button.


Figure 3-62

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6. Accept the license agreements and click the "Next" button.

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Figure 3-63

7. Select "Install" and click the "Next" button.


Figure 3-64

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8. Click the "Next" button.

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Figure 3-65

9. Select the "User-defined installation" option and click the "Next" button.
Figure 3-66

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10. Select the "Information Server - MS Office Addin 2014" option and click the
"Next" button.

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Figure 3-67

11. Accept the system changes and click the "Next" button.
Figure 3-68

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12. Start the installation with the "Install" button.

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Figure 3-69

The IS Office Addin installation and the VSTO runtime are installed.
Figure 3-70

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13. Insert the PCS 7 V8.1 DVD 2 and click the "OK" button.
Figure 3-71

14. Complete the installation with the "Finish" button.

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Figure 3-72

Result
The Information Server menu is now available in e.g. MS Excel.
Figure 3-73

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Procedure, installing via the IS


1. MS Office installation.
2. VSTO installation from the PCS 7 DVD.
Two installation versions are available:

vstor40_x86.exe -> for 32-bit operating systems

vstor40_x64.exe -> for 64-bit operating systems

You can find the setup program in the folder "<DVD 2/2>:
\27_InformationServer__V8.1\VSTOR" on the PCS 7 DVD 2.

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Figure 3-74

3. Install Microsoft.NET 4.0 if necessary.


You can find the Microsoft.NET Framework 4.0 on the PCS 7 DVD 1/2 in the
path 08_DotNetFramework\ NDP451-KB2858728-x86-x64-AllOS-ENU.exe.
See also chapter 3.3.2 Requirements for the Office IS client.
4. Start installing by double-clicking the file and follow the installation instructions.
5. MS Office Addin installation using the Information Server
6. Open the "Download" menu in the IS. Click the "Download" link.

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Figure 3-75

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7. Click the "Run" button and follow the installation instructions.


Figure 3-76

Testing the Office addin


1. Open Microsoft Excel.
2. Click on the "Information Server > Server" menu.
Figure 3-77

3. Enter the computer name of the Information Server, and then click "OK".

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Figure 3-78

4. Select the menu sequence "tags > Insert tag".


Figure 3-79

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5. Select your project and open the "Tag Browsing" dialog.


Figure 3-80

6. Select a tag and click the "OK" button.

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Figure 3-81

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7. Select "Header", "Time stamp" and "Quality code" and click the "Insert" button.

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Figure 3-82

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8. Click the "Close" button.

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Figure 3-83

9. Click on the "Run" menu


Figure 3-84

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Result
The pH values are read into the Excel cells.

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Figure 3-85

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3.14

PH engineering in a PCS 7 project


As an example for the use of the Process Historian, we use the "getting-started"
project "color_gs" for PCS 7.

Procedure
1. Call up the project from the Engineering System.
2. Adjust the hardware configuration of the "color_gs" project to your local
situation in accordance with the usual PCS 7 process.
3. Insert a new SIMATIC PC station.

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Figure 3-86

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4. Open the object properties of the new PC station and enter the same computer
name as for the PH device.

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Figure 3-87

5. Open the PH hardware configuration and insert a "Process Historian" object.


Figure 3-88

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6. Save the PH hardware configuration.


7. Open the object properties of the OS server and activate the check box
"Transfer to external archive server".

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Figure 3-89

NOTE

If you work with an ES / OS single station, you need to specify the PH for the OS
single station from the "Assign Archive Server" button.

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8. Open the "Process Object View" and activate the "Long-term archiving"
property for all available archive tags.

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Figure 3-90

NOTE

All long-term relevant OS archive tags of an OS station are stored in the PH,
provided that a PH has been configured.

9. Compile and download the OS.


Result
The OS is now configured in such way that all long-term relevant archive tags are
stored in the PH system.

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3.15

PH configuration for several multiprojects


If you want to save the long-term relevant data from several PCS 7 multiprojects
(MP) on one pH system, you need a PC with a Process Historian installation for
each MP. In each MP, the computer name of the PC station must always match the
name of the PH computer. In each OS from which archive data is stored in the PH,
the name of the PH computer is written to the "ProcessHistorian.cfg" file. The
"ProcessHistorian.cfg" file is located in the root directory of the OS project.

NOTE

3.16

The folder "C:\Users\Public\Public Documents\Siemens\WinCC" contains


a further file called "ProcessHistorian.cfg". This file is just a template.
Do not write the name of PH computer in this file.

Checking the Internet settings of the IS server

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Scenario
PH and IS are installed. The OS server stores data on the PH computer.
However, when you connect the IE IS client to the IS, no logs can be created.
Figure 3-91

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Recommended system tests and measures


1. Check whether the website was created for the Information Server. To do this,
open the Server Manager and select "Roles > Web Server (IIS) > Internet
Information Service (IIS) Manager" to see if an Information Server website
exists.
2. If no website exists, start the "IS Configuration Wizard" manually to generate.

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Figure 3-92

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3. Check the IIS settings. To do this, open the Server Manager, select "Roles >
Web Server (IIS)", then right click the shortcut menu to open it and select
"Add Role Services".
Figure 3-93

4. Compare the settings with the following screenshots.

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Figure 3-94

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Figure 3-95

Figure 3-96

5. The IS Configuration Wizard creates two websites. Check which website is


active and whether the correct URL is being used.

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3.17

DotNetFramework 4.0

Scenario
After establishing the connection with an Internet Explorer IS client, the website of
the Information Server does not work.
Possible cause
Unregistered DotNetFramework 4.0.

3.17.1

Checking the registration of DotNetFramework 4.0


6. Open the Server Manager on the IS. Select "Roles > Web Service (IIS) >
Internet Information Services > ISAPI and CGI Restrictions".

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Figure 3-97

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7. Select the "Open Feature" menu item.


Figure 3-98

8. Check, whether DotNetFramework 4.0 is registered.

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Figure 3-99

3.17.2

Registering DotNetFramework manually


After installing DotNetFramework, this is indicated in the following installation
directory:
<WindowsDir\Microsoft.NET\Framework64\<version number>\.

Example
Figure 3-100

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For manual registration, you must call the DOS command prompt and open the
folder "DotNetFramework".
Figure 3-101

Type in the command "aspnet_regiis.exe -i" and press the Enter key.

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Figure 3-102

The registration completes within a few seconds.


Figure 3-103

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4 Commissioning

Commissioning
This chapter explains (IS) how to commission the Process Historian (PH) and the
Information Server. For this purpose it is not necessary to download the Process
Historian and Information Server from the Engineering Station.

4.1

First commissioning sequence


During the first commissioning, the PH should be started before the OS servers.
The PH must also be in the "Active" operating state before the OS systems are
started. If the PH is started after the OS server, it may be the case that the OS
system does not build up the necessary message queues correctly.

4.2

Redundant OS server

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When using redundant OS systems, the OS servers may not be started


simultaneously during the first commissioning. First, you have to start the Master
OS server and then, a few minutes later, the standby OS server. If you start the OS
systems simultaneously, it can happen that the pH does not recognize the systems
as a redundant OS system.
When using redundant OS servers, the Master OS server only sends data to the
PH. The standby OS server also builds message queues for the PH, but it sends
no data.
After first commissioning, the OS Server sends data to the PH only if the store and
forward buffer is synchronized. After first commissioning, the Master also sends
data if the store and forward buffer is not synchronized.
If the Master of a redundant OS Server sends no data after the initial
commissioning, one should check the store and forward buffer synchronization.
Procedure
1. Determine the current Master OS. The redundancy status can be checked
using, for example, the WinCC tag management.
Figure 4-1

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1. Open the PHSFSettings file on the Master OS server. The file is in


"C:\ProgramData\Siemens\SFCache".

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Figure 4-2

2. Determine the synchronization state.


Figure 4-3

If the WinCCSyncState = Error, then the OS Master sends no more data to the PH
after first commissioning.

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4.3

Process Historian

Requirements
The Process Historian must be installed.
The "HistorianStorage" database was created with the installation wizard.
The PH database segmentation has been predefined.
The following licenses must be available:

Server license for the Process Historian

If the license does not exist, the PH does not switch to the "Active" state after
the computer starts.
The necessary PH services are running:

SIMATIC Process Historian Service

Process Historian Maintenance Service

Process Historian Discovery Service

The PH is activated.
PH-Ready (CCCAPHServer Service) is installed on the OS server and started.

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The pH has been configured in the PCS 7 project


The OS project has been loaded on the target OS server.
Procedure
1. Open the management console of the Process Historian in the PH/IS system.
Click on the "Process Historian Management" junction.
Figure 4-4

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There is no connection to a physical data source and there are no tags and alarm
messages saved. Every OS system with data stored on it is regarded as a source.
The PH receives the configuration data from each configured Runtime OS system.
When using a redundant OS, the two physical devices are regarded as a source
system and the archive configuration data is transmitted from both devices. In
a redundant OS, runtime data is only sent from the current Master OS to the PH.
2. Open the WinCC Explorer on the OS server and start the loaded OS project.

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Figure 4-5

The OS server sends the configuration data to the PH. One can see that a source
device (OS server) is connected to the PH.

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3. Start the OS runtime.


After starting the OS runtime, long-term relevant archive tags and OS
messages are stored in the PH.

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Figure 4-6

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4.4

Information server

Requirements
The Process Historian must be running.
The Information Server must be installed.
A website has been created with the configuration manager.
Internet Explorer has been set up correspondingly.
The following licenses must be available:

License for the Information Server

Client access license for the Information Server

Procedure
1. Open Internet Explorer. Enter http://<Computer name> in order to establish
a connection.

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Figure 4-7

2. Enter the same username and the same password that were set during the
installation process.
Figure 4-8

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3. Click on the menu item "Administration".


4. Click on the menu item "Configuration".
5. Click on the menu item "Reporting".
6. Click on the "Project" menu.
7. Enter the PH computer name in the "Server Name or IP Address" field. Select
the radio button "Process Historian". Click the "Select projects" button.

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Figure 4-9

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8. Select your project and click the "Add" button.

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Figure 4-10

You have connected a PH-data source to the IS.


Figure 4-11

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9. Switch to the "Reporting" dialog box.


10. To access the data stored in PH, use a standard report template. In the "tags"
folder, select the "Table" template.

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Figure 4-12

11. Click the "Create Report/subscription" button

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12. Specify a project as well as a start and end time, and then click the "Add"
button to select a tag.

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Figure 4-13

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13. Use the "+" button to select a tag you want to see in the report.

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Figure 4-14

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14. Click the "Save" button.

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Figure 4-15

15. Click the "Show preview" button.


Figure 4-16

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Result
The report is displayed as a preview.

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Figure 4-17

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5 Troubleshooting

Troubleshooting
This chapter will present various scenarios to describe ways of checking and
different procedures in their respective situations. This requires advanced
computer skills and it is therefore not necessary to list every single mouse click.

5.1

Manually invoke the installation wizard for the PH


database
If errors occurred when creating the "HistorianStorage" database, the database
installation wizard can also be started manually. If a HistorianStorage database is
already attached to the SQL Server, it will be deleted the next time the installation
wizard will run. All data will be lost!

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NOTE

If an existing HistorianStorage database should not be deleted when re-running


the installation wizard, the existing HistorianStorage must be detached from SQL
Server beforehand. The new HistorianStorage DB must be created in another
directory.

After installing the PH, the database installation wizard can be found in the
following directory: "C:\Program Files\SIEMENS\ProcessHistorian\bin\
DatabaseInstallationWizard.exe".
Figure 5-1

Double click to start the installation wizard.

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5.2
CAUTION

Invoking the Configuration Wizard manually for the IS


If the IS Configuration Wizard has already run successfully, you may run
this a second time only from PCS 7 V8.1 SP1 = IS 2014 SP1.
You may, for example, need to re-run the configuration wizard to switch
the website to a "virtual directory".

The Configuration Wizard serves to create the website for the Information Server.
If the Configuration Wizard still hasn't been executed successfully after installing
the IS, the wizard can be started later. To do this, you can run the
"ConfigurationManager.exe" file by double clicking it and the website will be
recreated. The Configuration Manager is available in the following directory:
"C:\Program Files (X86)\SIEMENS\InformationServer\ConfigurationManager".

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Figure 5-2

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Procedure
1. Start the Configuration Wizard by double clicking the file
"C:\Program Files (x86)\SIEMENS\InformationServer\ConfigurationManager\
ConfigurationManager.exe". The program starts creating the IS website without
further prompts.

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Figure 5-3

2. Answer "No" to the question whether you want to restart the system.
Figure 5-4

3. Before you restart the PH/IS system, you must shut down the PH from the
PH Management Console ("Shutdown").
4. Then restart the system.
NOTE

If you re-run the configuration wizard, any manual changes to settings will be
reset to their default setting.

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5.3

Checking the OS installation for PH-Ready

Scenario
The operator station is configured for storing long-term relevant archive tags on the
PH-computer. The OS has been loaded and is in runtime mode. The PH is also in
runtime mode, but no tags and alarm messages are stored.
Recommended system tests and measures
1. Use the PH computer name to ping the PH-computer from the OS. The reply to
the ping should be received within a few ms. If the ping does not work, there is
a network problem.
2. Use the OS computer name to ping the OS computer from the PH. The reply to
the ping should be received within a few ms. If the ping does not work, there is
a network problem.
3. Use the PH computer name to ping the PH computer from the PH itself. The
reply to the ping should be received within a few ms. If the ping does not work,
there is a network problem.

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4. If you have network problems, check if the "hosts" file is being used and if all
registered IP addresses point to the right computer names. You can find the
"hosts" file in the directory "C:\Windows\System32\drivers\etc".
5. Check if the "CCCAPHServer" service has started on the OS.
Figure 5-5

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6. The "CCCAPHServer" service must be running/started using the same account


name and password as the Historian Computer process.

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Figure 5-6

7. The "SIMATIC Process Historian" service on the PH is started via the local
system account.
Figure 5-7

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8. Check the outgoing message queues on the OS. The queues must be created
as shown in Figure 5-8 and shown as "Connected".
Figure 5-8

9. Problems in the connection of queues can be identified from the "Waiting to


connect" status, by going to "Server Manager > Features > Message Queues".

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Figure 5-9

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Possible cause
Unauthenticated RPC calls are blocked on the PH and must be first enabled.
This setting can be done via the Server Manager, located in "Server Manager >
Features > Message Queues > Properties > Server Security".

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Figure 5-10

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The check box "Disable unauthenticated RPC calls" must be deactivated.


NOTE

If the message queues on the OS system are in the "Waiting to connect" state, it
may help if you restart the Message Queuing service on the PH.

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Figure 5-11

NOTE

The state of the Message Queues in the Server Manager is not updated
cyclically. To see status changes, you must use the "Refresh" button.

Figure 5-12

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Check whether the "ProcessHistorian.cfg" file was created and if the PH computer
name is correct.
The engineering system creates a "ProcessHistorian.cfg" file for each OS project,
whose data is stored on the PH. This file is present in each OS and includes the
PH computer name and the names of the MS message queues used. The
"ProcessHistorian.cfg" file is located in the root directory of the OS project.
If the "ProcessHistorian.cfg" file has not been created, check the PCS 7 project in
terms of PH configuration and compile the OS.
NOTE

If the OS single station runs on the ES, you have to use the "Assign Archive
Server" button, located in the object properties of the OS.

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Figure 5-13

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5.4

Checking the PH installation

Scenario:
The operator station is configured for storing long-term relevant archive tags on
the PH-computer. The OS has been loaded and is in runtime mode. The PH-Ready
configuration on the OS has been checked but no tags and alarm messages are
stored on the PH.
Recommended system tests and measures
1. Use the OS computer name to ping the OS computer from the PH and vice
versa. The reply to the ping should be received within a few ms. If the ping
does not work, there is a network problem.
2. Check whether the status of the PH is set to "Active". If the PH-Status is not
"Active", set it to "Active" from the PH management console. Just choose
"Start" and then click "Go".

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Figure 5-14

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3. Use the Automation License Manager and the PH MMC to check whether all
necessary licenses are available. The PH does not function without a valid
license.

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Figure 5-15

4. Check if PH errors are shown in the PH MMC "Diagnosis" menu and remedy
any problems.
5. Check whether queues have been generated on the PH. To do this, open
Server Manager and choose "Features > Message Queuing > Private
Queues".
Figure 5-16

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Example
If queues have been generated on the PH-computer for tags and messages, but
the data cannot be written to the PH database, the number of queued messages
increases. For tags such as the "phtlgrtdata" queue.
In this case, the PH must be activated.

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Figure 5-17

1. Check whether the "HistorianStorage" database has been created. Open to


the SQL Server Management Studio via "Start > All Programs > Microsoft SQL
Server 2008 R2 > SQL Server Management Studio".
Figure 5-18

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2. Establish a connection to the SQL Server instance "<computer name>\


HISTORIAN".
Figure 5-19

3. Check whether the "HistorianStorage" database exists. If this database does


not exist, start the database installation wizard.
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Figure 5-20

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4. Check whether the PH has already received configuration data from the OS.
Navigate via the SQL Server MMS to the view "HistorianStorage> Views>
IS.VtagBrowsing" and select the shortcut menu "Select Top 1000 Rows".
Figure 5-21

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If you then receive data results, the PH has received the configuration data from
the OS.
If you get no results after this SQL query, yet the PH seems to be fine, check the
OS. Restart the PH. If possible, restart the OS, and check again to see if the PH
now receives configuration data from the OS.
5. If it is a redundant OS system, check whether the store and forward buffer on
the OS is synchronized.

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5.5

Checking the MS Reporting Services

Scenario
PH and IS are installed. The OS server stores data on the PH computer.
When you connect the IE IS client to the IS, no logs can be created.

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Figure 5-22

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Recommended system tests and measures


1. Check whether the IS Report Server has started. If the "Stop" button can be
operated, then the report server has started.

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Figure 5-23

2. Check the Web Service URL settings.


Figure 5-24

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3. Check the settings in the Report Server Database.

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Figure 5-25

4. Check the Report Manager URL.


Figure 5-26

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5.6

Log files
The following log files are available for the diagnosis of PH, IS and PH-Ready.
Some of these log files are located in the "ProgramData" folder. This directory
path must be displayed in Windows Explorer.

Process Historian
C:\ProgramData\Siemens\Logs\ProcessHistorianUI.diagnostic.log
C:\ProgramData\Siemens\Logs\Processhistorian.diagnostic.log
C:\ProgramData\Siemens\Logs\MaintenanceServer.diagnostic.log
C:\ProgramData\Siemens\Logs\DiscoveryService.diagnostic.log
Information server
The IS log files are located on the IS, in the directory path
C:\ProgramData\Siemens\Automation\Logfiles
C:\Program Files (x86)\SIEMENS\InformationServer\log
PH-Ready on the OS

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The log files for the PH-Ready log are on the OS, in the directory path
C:\ProgramData\Siemens\Logs\ProcessHistorian
PH SQL Server
C:\Programme\Microsoft SQL Server\MSSQL10_50.HISTORIAN\MSSQL\Log
IS SQL Server
C:\Programme\Microsoft SQL Server\MSSQL10_50.INFSERVER\MSSQL\Log

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5.7

Manually invoke the installation wizard for the PH


database
The Database Installation Wizard is located in the following directory path:
C:\Program Files\SIEMENS\ProcessHistorian\bin\DatabaseInstallationWizard.exe
The Installation Wizard starts with a double-click.

NOTICE

If the HistorianStorage database on the SQL Server shows up as attached after


a repeated execution of the Installation Wizard, or if you specify the same
storage folder as for the existing database, the existing database is deleted and
all data will be lost.

Procedure
1. Stop all Process Historian services such as the SIMATIC Process Historian,
the Process Historian Discovery service and the Process Historian
Maintenance service.

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Figure 5-27

2. Close the "Process Historian Discovers UI" by right clicking the appropriate
icon in the Application bar. Select "Close" in the shortcut menu.
Figure 5-28

3. Run the installation by double clicking on "C:\Program Files\SIEMENS\


ProcessHistorian\bin\DatabaseInstallationWizard.exe".
4. Follow the instructions in the chapter "Configuring the PH database".

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5.8

Starting the PHControl MessageQueue


In rare cases it can occur that after starting the OS runtime or restarting the
Process Historian, the PHControl Message Queue remains in a "Waiting to
connect" state.
Figure 5-29

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In this case, the Message Queuing service of the Process Historian has to be
restarted.
Procedure
1. Start the Server Manager
2. Navigate to the "Configuration\Services\Message Queuing" service
3. Open the context menu for the "Message Queuing" service and run the
"Restart" function.
Figure 5-30

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Result
The PHControl Message Queue connects successfully after restarting.
Figure 5-31

IS client message "You are using outdated browser"


Please update your browser"

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5.9

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This message is caused by wrong compatibility view settings.

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Figure 5-32

Remove the "Display intranet sites in Compatibility View" setting


Figure 5-33

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6 Related literature

Related literature
Table 6-1

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Topic

NOTE

Title / Link

\1\

Siemens Industry Online Support

http://support.industry.siemens.com

\2\

Download page of this entry

https://support.industry.siemens.com/cs/w
w/en/view/66579062

\3\

Other documentation of this entry:


Setup a new Process Historian with
an existing Historian Storage
Database
Integration of Process
Historian/Information Server in a
Domain
Configuring Access Protection for a
Process Historian Database
Configuration of a redundant Process
Historian
Moving a Process
Historian/Information Server from
Workgroup A to Workgroup B
PCS 7 Archive Configuration for
long-term Reports with the Process
Historian / Information Server 2013

https://support.industry.siemens.com/cs/w
w/en/view/66579062

\4\

Process Historian 2014:


Administration

https://support.industry.siemens.com/cs/w
w/en/view/103185948

Process Historian 2014 SP1:


Administration

https://support.industry.siemens.com/cs/w
w/en/view/109475338

\5\

Information Server 2014: Operating


Instructions

https://support.industry.siemens.com/cs/w
w/en/view/68099543

\6\

Process Historian 2014 SP1 OPC UA


Information model

https://support.industry.siemens.com/cs/w
w/en/view/109475340

After installing the PH, you can find the installation notes and the Readme file in
the local directory "C:\Program Files\SIEMENS\ProcessHistorian\Documents".
After installing the IS, you can find the installation notes and the Readme file in
the local directory "C:\Program Files
(x86)\SIEMENS\InformationServer\Documents".

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7 History

History
Table 7-1
Date

Change

V1.0

12/2012

First edition

V1.1

05/2013

Fig. 5-6 corrected

V1.2

06/2013

Chapter 3 restructured

V1.3

03/2014

Added new chapters: 5.9 "Configuring the Information


Server as a standard website" and chapter 5.10 "Starting
the PHControl Message Queue"

V1.4

04/2014

Correction of the note in chapter 3.9, step 6

V1.5

06/2014

New "Caution" fields in chapter 2 "Installing the Operator


Station" and chapter 3 "Installing the Process Historian /
Information Server"

V 2.0

06/2015

Upgrade to PH / IS 2014

V2.1

07/2015

Changes in chapter 3.3.2 and 3.13.2 regarding


Microsoft.NET Framework 4.0

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