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IN THIS ISSUE
64 Managing your paper

6 Fromthe Editor

Scansoft helps digitize and organize documents and fbrms


64 Canada trails in key e-biz areas: report

10 Letters

64 Oflice Suite Training: Cool Word tools


Deinen

tJREATERTORONTO
KOJTJON

12 What's New

72 Fastercomponents mean fastersystems


14 Wireless world slowiy emerging

72 Motherboanimdux

IPIAY dt002

14 Book review: Wireless technology illustrated


16 Wireless devices coming your way

88 AppleNews: Tokyo brings new pmducts,bad news

COMING UP

24 Services will drive 36


'26 Motorol
a shows multifunction 3G phones

94 Career Pmfile: IT sperialist is a generabst

28 Versatile emaii, datacom with Symmetry Pro

94 Book review: A programming primer for Rash designer

June 2002
Corerslay: Worhlns the Wab
lab Tashnotebeohs
Ad Deadgne ... . . . . . . . . . . .Tua, Apr. 30
Dlstrllauon .. . . . . . . . . . . . . Frl., nay17

30 Treo convergence handheld comesnorth


33 Go go gadget car!

51 Satellite industry frets over broadband

July 2002
Cour alongDlpaal photepaphy
lab DwhSrsphhsandsand

Ad Desdgne ...'... . . . . . . . .Tue., nny2$


Instrlbulton .. . . . . . . . . . . . . Frl., Jun. 15

August 2002
Ower shay.The adseteer
tabTash natoaeelmormon
Ad Desdune .... . . . . . . . . . . .Tun, July 2
lnstrlhuuon .. . . . . . . . . . . . . FrlJuly 19

41 Hardware security from A to V


FCPLoh looks ot devices to help heep your data safe

98 Advertising Index

41 Maxtor's IDEdrives go external


54 InDesign2.0 comes up solid

99 Classified
99 User Groups

56 LiveglideShow an innovative tool

100 Bassness Dtrectory

60 Security glossary

oo

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wuwcanadscumpuhwcdm THECOhaplnER RCPER GREACERCORONIOnxllON MAY2002 B

Road wearier
here's a standing joke that air

surprised to Bnd the security procedure was stricter


than when I flew out of the U.S. I was required to turn

travellers spend more time


getting to and waiting around
airports than they do in the air.
Though this resonates now more
than ever,themore stringent securi-

on everythingnotebook computer, organizer, pager,


cell phone, and digital camera Then the security guard

glared at me accusingly asshe reached in my bag and


Bshed out a digital tape recorder I'd forgotten about.
It was at this point that I made a mental note to look
into one of those new Handspring Treos. Some days
earlier, during Comdex Vancouver. I attended a news
conference where Handspring and Rogers ATSTT
Wireless jointly announced the product's availability in

ty measures implemented since


I

Sept. II ar e not necessarily the


biggest contributing factors to the
wait time in airports.
Of the past few trips, the only

S'

time I nearly missed my tlight was because of bottle-

Canada.

necks, not at the security gate, but at an understaffed

The Treo 180 incorporates some of the most attractive features of today's existing standalone devices. It is
a GSM/GPRS phone, meaning it will handle voice and
data. It is also a Handspring organizer that uses the
Palm operating system and Palm applications (the
Blazer Web browser is included). It incorporates a
thumb-operated keyboard, like the RIM BlackBerry,
and wi1l do SMS messaging. Later this year. when
Rogers AT&T Wireless completes its GPRS rollout, the
Treo will also handle standard email and data, thus
becoming a more versatile citizen of the Internet. I' ve
not been a big fan of multifunction devices, but this one
has convinced me to reconsider.
If you' veonly seen pictures of the Treo, you will prob-

check-in counter. The combination in Vancouver


International Airport of three harried agents dealing
with a few too many needy passengers wassuflicient to
increase the wait to nearly an hour. I made the plane

mainly becausetakeoff wasdelayed, but my luggagehad


to take a later ffight.
That's not to say that the time for added security isn't
significant. It does add another step in the passengerhandling procedure, and you will be affected, particu-

larly if you travel carrying technology.


I typically travel on business with a notebook computer, cellular phone, BlackBerry pager, and an organizer. Departing from Orlando, Fla., a couple of months

ago, I wasaskedto turn on only my notebookcomput-

design. As Iim Mandela,


who runs Handspring's
Canadian
op eration,
points out."it's got to be a
great mobile phone Erst."
The unit defaults to
phone mode, but it is easy
to switch between phone
and organizer. Moreover,
the organizer features can

pens I'd picked up at a trade show. They had batteries


and vial-shaped light bulbs in them I suppose anyone
on the lookout for no good could haveseen them asdetonators or nerve gas canisters or Klingon disruptors.
But it's comforting to know that my shoes are certified

benign.
For a domestic flight from Calgary to Toronto, I was

ComutevPAPER
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Enjoy the issue!


David Tanaka
Editor

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ONNIHINSN ...
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IT snnoth
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We are pleased to announce the Microsoft Canada Co.
and The Computer Paper Small Business Competition.
You could win a Microsoft Small BusinessServer 2000
implementation, including hardware and serviceu Full
details and entry form can be found in this issue or at

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too.

ably besurprised at how small it ismore like a phone


(albeit a chubby one) than an organizer. And that's by

er. A breeze, I thought, but then I was pulled out of the


linefora manual search of my bag and shoes when the
x-ray operator spotted something suspidous. The items
that caught her eye tumed out to be a pair of novelty

aguuul NHIass

be used simultaneously, so you can be on the phone and


look up or enter data with the Palm portion.
The provided earphone set would faciTitate this, but a
speaker is incorporated into the IIip-up lid, so you can
also hold it to your ear like a regular phone. A colour
model is coming.
I prefer the Palm platform's more robust organizer
features and third-party applications to the BlackBerry's
limited functions, but always-on email is so convenient particularly if you are at a trade show or on the
road that I invariably end up carrying the BlackBerry
and a phone, leaving the organizer in the hotel.
We' re waiting to get a review unit to test for a few
weeks, but on paper, the three-in-one Treo sounds like
sweet medicine for the geek tool belt syndrome. It may
expedite the probes and prods through airport security,

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6 hhAY2002 THE COMPUIu!PAPER OREAT


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c LE TTERS e

Wells the real story here

over Adobe Premiere. This software is reli-

industry-a governmental subsidy for no

This short note is to point out an error

apparent societal benefit.

regar
ding Volt Amps as any competent
engineer would recognize
Power supplies

able and very powerfuL It is a non-linear


video editor which can read and write
from miniDV cameras with a FireWire
interface.

are rated in Watts as

Its only "disadvantage" is that allthe

the maximum real


output power, such
as can be supplied
to any load.

editing is done on the PC afterthe clips


are capturedrequiring about 50 GB of
harddisk space for a typical 60-minute
video. This mayseem asmall price to pay

If the load is an

for the very powerfulediting thatcan be

'I

a bsolutely p u re done with all the clips present. In a typicalvideo,I'


ve used asmany asfive video
resistance, Watts is

Veritas. and Sonic Solutions. This software


is often bundled with the two new DVD
drives: Pioneer DVR-104 (DVD-RW) and

hugesizes involved.Many SOHO businesses run daily or weekly data backups using
multiple CDs. This levy (read: fine) is

Amps times Power factor. Nevertheless,


the real rating of a power supply for genemlloadsisVoltAmpsasitmustbecapable of supplying this product for any
powerfactor.Itis quite common to have
a powersupply with Watt rating of say

Ricoh 5120 (DVD+RW). These products

inherently unfair and unjust in penalizing

advertise a complete solution for creating


DVDs.May we have TCP'sexpertopinions

peopl
e using technology forbenign uses.
In the saddest example of this. independent and garage-band level music

1,000 and Volt Amp rating 1,100, which


simply means that it can supply 1,000

Aoolhersolohoo forhlg drive access

less than 100.


The real power in Watts is Volt times
re

< i '

Wattsofpowerto a resistive load and tolerate a reactive load with power factor no
lower than 90.9 percent.
Note that a pure reactive load could
draw no power at all but with a power hc-

tor of zero could blow a power suppiy of


consi
derable wattage. We cannot manufacture absolutely pure resistive or reactive loads, but these ideals can be closely
approached.Volt Amp ratings have nothing whatsoever to do with length of time.

www. ay e . c a

A powersupply of adequate Wattage can


and will fail if Volt Amp rating is exceeded as is easily done with small induction
motors,
which may have power factors as
low as 80 percent.

Brian W.Smith, Calgary

~~

eeoemr 1{BDO
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Touchsreen mom
lar ii amiable

on them please?
Tony Brown, Kanata

Hi, I'm wribng this in response to the letter you published in the April edition of

The Computer Paper about a "Big hard


drive headache."
Thefi
rst thing I would have suggested

artists buy blank CDs to record and sell

[their music] at their concerts and shows.


The whole preamble behind this levy is
to "protect Canadian musicians from losses due to audio piracy."
The fine print, however, reveals that the

moneyis not to be paid to the musicians


at all but to the copyright holders of the

I have found that this is always much

works,have to fi
rst pay a levy to the

more accurate and reliable.


Ifthisdoesn't work,dynamic disk overlay software which translates the drive's
parameters for a motherboard that is
incapable of accessing a large drive properly is probably a better solution.
A quickcheck at www.maiaorcom/ in the
downloadssection refersto such software.
MaxBlast
.exe is Maxtor's solution soft-

Fir
st,I wantto say Ienjoy The Computer
Paper immensely and wait eagerly for the

this.
I think this should help and be much

next issue.

less fuss (and risk) than looking for and

ple of articles in your April edition, by


Emru Townsend. "Video editing basics"

notable to attend services.CAD [comput-

music, which in each case is the record


companyitself.

OVfan wanesmore

I'dlike to draw your attention to a cou-

Many churches now record sermons


onto CD for distribution to parishioners

is that the writer should try manually


inputting the drive's parameters in the
BIOS setup instead of trying to let the
BIOS detectitin the bootup sequence,

ware for any "drive-size barriers" such as

and "Making your own DVDs and VCDs


provided lots of interesting informabon

(BOSJ948-1Ogg

you bought a new car and received a


dozen pre-issued speeding tickets along
with it the explanation "since everyone

er-aided design] firms now transfer files


between computers via CD because ofthe

the voltage by some angie. The out-ofphasecomponent known as Vars is not


real power and we define a power factor
lessthan unity or often as a percentage

'r

The individualis treated as a criminal,


and fined without prosecution. Imagine if

esting history, but was lacking in details


of up-t
o-date software by Cyberlink,

somewhat reactive, current will lead or lag

the individuaL

speedsatsome time or other."

As most loads are

'

levy(BTW, you can thank Sheila Copps for


spearheading this), is effectively putting
the interestsof the corporation ahead of

tracks and live audio tracks in the timeline.


On the subject of making DVOs, Mr.
Townsend's article gave us lots of inter-

equal to Volt Amps.

s s s

A thought for your readers: The


Canadian government, in proposing this

So independent artists, in buying blank


COs to distri
bute and promote their own
recordcompany. It's time to stop putting

corporations before the individuaL


Travis Schneider
Editor's note: To leam more about this
pmposed tar
iff, see Supplement, Canada
Gazette, Port I, March 9, 2002 (www.cbcda.
gccaftanff
s/proposed/cnsr82002-b.pdO. The

proposed levies outlined on Page 8of this


document indude $0.60 on each blonk
audio cassette, S0.59 on eoch CD-R or CDRW blank, 51.23 on each oudio CD-R or
Minioisc, S2.27 on recordable DVD blanks,

reflashing the BIOS. Any interruption or


glitch in a BIOS flash can render that
BIOS chip, and therefore the system,

S0.008permegabyteforremovoblememo-

unusable.

incorporated into on MP3 player or other

Graham Wilson

ry cents fnduding microdrives, $0.021per

megabyte for non-removeoble memory


audiodevice, $21 per gi
gobytefor non-

CDterifh We ain't gonna hrhe it

removable horddrives incorporated into


MP3pla
yersond otheraudiodevices.These

version Cinestream 100) marketed by

A new tariff is being proposed for 2003 on


all recordable media. This tax would be

impoite
rs,consumers would not bedirectly

Discreet is often preferred in the indusby

collected and given directly to the record

assessed. 0

andsome history,but missed outon some


very good products.
For example, EditDV, (or its upgrade

10 smvzooz THE coMrlflramrza oREAr


sarORONIO ZtxnON wwwcs roxnpvrmcom

would be leried against manufactures or

ood, Better, Best.

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m.corn tnt couruvta naca caeaveRvononvo eomou uAv zoot 11

ACD unveils FaleSiftte 1.O

Victoria, B.C.-based ACD Systems Inc.


(wwwacds
ysiems.mm) has announced the

" + a.
IR

release of Fotoslate 2.0, which lets users


create, save, and print layouts of digital
images using one of the more than 450

FSEI

print templates included or templates


they'
ve designed. Users can also edit
images,add text,create contact sheets,

photocollections, and albums, and save


the layoutsin standard image formats for

aatHI

sharing online.

Otherfeatures new to this version of


Fotoslate include a template designer,
theoption to share customized templates with other Fotoslate users,edge-to-edge
borderless printing (where supported by the printer), and faster image display,
accordingto ACD Systems.
'

Fotosl
ate 2.0 isavailable asa plug-in to ACDsee and Picaview 2.0 and asa stand-

'B'

aloneproduct. It can be downloaded from the company's Web site and is priced at

U5$29.95forthe fullversion,orUS$14.95 to upgrade from Fotoslate 1.0.

rcpstag

I
.

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NEWSSYTES
N EW S N E T W O R K
wwwnewsbytes.corn

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'

Thoughtshar
e releases e-research toolset

.s
'

'

I ,

up', cs r

ancouver,B.C.-based Thoughtshare Communications Inc.


(wwwthouthrshare.com) has launched its first full commercial
release, a suite of research tools called Thoughtscape
esktop 3.0 (its predecessor was a shareware product called
langee).
Thoughtshare says the tools will help users organize, collect,
nd package information in a way that facilitates its presenta-

j csw e a ' N N I L W N
mwslis ~
I~
I

on, dissemination, and interpretation. According to its devel-

i%= L - : : :,

per,Thoughtscape is targeted at knowledge-based organiza'ons educational institutions, biotechnology corporations,


nd general business enterprises that want to maximize their
nformation investment by offering a better way to work with a
assof unstructured knowledge.
Improvements over the shareware release include an
nhanced user interface; the option of working in outline view;
zards for creating PAKs (which can indude linked Web pages,
les of all types, and personal commentary); and the ability to
aptureand save Web-based content.The enhancements make
t easier to create information PAKsand provide organized tours
f information with analysis, says Thoughtshare.
The company has also released Thoughtscape Server a modlar, Web-based appUcation that Thoughtshare says allows users
o combine Internet and intranet search results, work with
nformationin a variety offormats,package additionalWeb and

$1 Imv zooz nIE comeuTER


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desktopdata foreasy viewing from any browser, and control


accessmanagement and fi
'le versions,It works in conjunction
withThoughtscape Desktop 3.0.Pricing forThoughtscape Server
varies according to the number of users, ranging from approximately $50,000 for an organization with 100 users to approxi.
mately $125,000 for 500 users.
Thoughtscape Desktop 3.0 is compatible with Windows 95,
9S, Me, NT 4.0 (Service Pack 5 or higher), 2000, and XP. It can
be downloadedfrom the Thoughtshare Web site forthe introductorypri
ce ofUS$29.95 (it can be used 30 times at no cast).
TCPSto

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21 tsnal

a W IRELESS GR O W S

UP

Wireless world slowly emerging


As networks roll out across Canada, analysts say services,
applications still needed to fulfill wireless dream
By TomVenehs
he promise of a wireless world,
where information and services
will be delivered anytime, anyplace to any kind of device, is slowly
becoming a reality in Canada.
In m i d-February, Bell M o bility
( www.bell.ca) began the roUout of i t s
CDMA-based (Code-Division Multiple
Access-based) 1 X n e twork a cross
Canada. This wireless network is capable
of supporting data speeds of up to
144Kbps and delivering 86Kbps on average. In November 2000, Rogers AT&T
(www,rager.cern) began to roll out its
national high-speed wireless network,
which is based on GSM (Global System
for Mobge Communication) and GPRS
(General Packet Radio Service) standards.
industry analysts and wireless advocates argue that the deployment of these
networks is the necessary cornerstone
for a truly wireless world, where useful
wireless services are as plentiful and eas-

ily delivered to consumers and businesses as are today's hard-wired services.


Pierre Blouin, president and chief
executive of Bell Mobility in Toronto
suggests that the next wave of wireless
services will focus on improved communications for e-commerce.
"Our next step is to move to pure,
mobile applications," Blouin says. "As an
example, a pizza delivery guy comes to
your house and tells you that the pizza
you ordered is $10. You will soon be able
to use your digital ceg phone to send a
payment for that pizza and get a confirmation that your payment has been
accepted. If you are in a cab, you won' t
have to worry about carrying cash. Yqrr
will be able to pay for the fare through
your digital cell phone."
Blouin says business users will have
better access not only to email, but to
corporate intranets. faxing. and Bing
services, and any number of personal
productivity a n d c o mmunications
applications.
"Business [wireless services] is a seg-

m ent w h ere w e
o
expect to see very
strong growth,"
says Charlotte
Burke, v i cep resident o f
convergence with
Bell Mobility
in Toronto. "It
is not just going
to be among the
road w a r riors.
f~
b ut a cross t h e
entire mobile w orkforce. These customers need
to stay in touch with ag kinds
of information, colleague,
s
and customers."

't

/r

/ /

Bogdingthe wirelesswofld
Several wireless services are available to
business customers using either of the
two high-speed wireless networks.
Vancouver, B . C.-based V e ratium
Software
Lt d : s (w wwveratium.cam)
Motivus Wireless Desktop is a service

offered on Bell Mobility's 1X network It


agows those with Palm handhelds or
other wireless devices to access flles.
email, calendars, and contact lists on
Continued on page 18

Wireless technology illustrated


Guglielma Marconi in the introduction, no
attemptis made to place thedevicesmentioned in any sort of historical perspective. While this book is nat attempting a
historical overview, a bit of background
hereaad there might have been nice.
OveraU, though, it does its job welL

So, how da you bring it down ta their

full-colour charts, diagrams, and igustratiaas.Sections covering such key wireless


technologies as radio and television, cell
phones aad pagers, wireless networks, and
the Internet first get a general introduction, followed by cut-away diagrams that
take readers inside the machines that run
their lives. FinaUy, a flow-chart-style illustration putsitag together.
Throughout,Grafl
a doesa decent job of
explaining the jargon and intricacies of
the wireless maze, with chapters building
on each other:casual browsers may find
themselvesbacktracking to previous chap-

level, make it comprehensible, but even

ters to learn the terminology. Grege also

meticulous attention to detail, while more

morethan that, make it fun? The editors


at Que Publishing have found an answer:
pictur
es,and lots afthem.
Like previous entries in Que's How it
Works seri
es, this 232-page book breaks
down the wireless world using stunning,

makessome attempt to lighten the tech-

casualreaderswilllovethe cut-aways that

nological load with periodic "wireless tid-

look inside televisians, cell phones and

bit"boxes thatoffertrivia and fun facts.


If there is any skimping, it's in the historical evolution of wireless technologies.
Except for a brief throwaway reference to

POAs.The book coversaflthe information


baseswith bath a glossary and an index
to help readers find outwhere they want

By JoannaCrnvtt

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~tneneou

Continued onpage23

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ContinuedJ'
rom page Ie
their desktop computer.
On the Rogers AT&T wireless net-

work, services from Wakefield, Mass.based Comverse Inc. (www.mmvnse.mm)


allow users to access a uni6ed application for email, Web surfing, and voiceactivated messaging.
However. though providers are trumpeting wireless services, there are still
only a small number available like the
two cited above.
A recent study of the Canadian wireless m a rket by
Tor o nto-based
International Data Corp. Canada (IDC
Canada, at www.idccs) points to a few
things that need to happen before wirelessservicescan proliferatehere.

For one thing, Canadian businesses


must build the necessary infrastructure

and support mechanisms to help their


workers take advantage of high-speed
wireless networks and services. They
must also invest in the wireless hardware
for workers. At the same time, solutions

developers must move more quickly to


develop the wireless services and applications Canadians want.
John Fisher, president of Markham,
Ont.-based Borland Software Corp.

(www.borland.com) says one reason developers are slow to develop wireless services and applications is that they mistakenly believe that they need to be built
fmm the ground up. In reality, says
Fisher, the most successful wireless services and solutions will b e t hose that

extend and simplify existing solutions


consumers and business users already
utiTize every day.
"Rather than some wireless revolution, I see it more as an evolutionary
step," Fisher said during a roundtable
held in Toronto recently to discuss

emerging trends in the Canadian wireless market. "It is taking existing applications and extending them to the wireless
world and making them work more easily for that environment."
To simpliiy development of wireless
services, Borland o ff ers J Builder
MobileSet, a Java-based wireless development platform.

keting for Bell Mobility in Tomnto, says


packet-based networks like IX allow

people to pay only for what is delivered


to t hem. Similarly, Rogers AT&T
Wireless promotes a fee structure based
on data transferred rather than time
connected as a bene6t of its GSM network Its fee structure ranges fiom $5 per
month for 150 KB of data to $20 per

Bohdan Zabawskyi, head of product

month for 1.5 MB. The biggest package

evaluation at Mississauga, Ont.-based


Redknee Inc. (www.redkaee.com), says he
expects to see a gradual increase in the
number of wireless services and applications over the next year, as developers
identify what people want.

would permit about 300 inquiries for


horoscopes, or t r affic and weather
reports, for example per month.
Davinci's Rodin believes that the lack
of effective customer service mechanisms is one of the reasons why
Canadians are not using wireless-based
e-commerce. If something goes wrong
with a transaction, there is no way to
contact the company to find out what' s
wrong.
"Where electronic commerce on the
Web fell down early on was that if you

Ix Btet cash or .
But a bigger problem confronting those
wanting to develop and deploy wireless
solutions is the current lack of efiective
payment mechanisms. Right n o w,
Canadian wireless carriers offer varying
payment rates for different kinds of
access and services. But there hasn't been
an effective way to pay for individual
services, or for speci6c kinds of information or applications to be delivered to a
wireless device. It is like having to subscribe to several daily newspapers
because the publishing industry hasn't
figured out how to let readers subscribe
to just one.
Steven Rodin, president and founder
of Tomnto-based Davinci Technologies
Inc. (wwwdsvindtecb.com), thinks this problem will disappear soon because the new
high-speed wireless networks are packetbased and therefore allow for transactions calculated on data, rather than
time. This means those who want information on stocks, airline tickets, or
newswire dippings, for example, would
only have to pay for the individual transactions.
Jennifer Bromley, director of I X mar-

had a problem, you had nowhere to go


because the customer service part of the
equation was not well developed,"

Rodin says.
Recently, Davinci launched m-Care, a
solution designed to fill that gap in the
wireless world. M-Care allows for what
Davinci calls personalized self-service: if
a customer has a question about a
charge,they can request more information or contest the charge like they would
with telephone or credit card bills. MCare also delivers information to customers, such as changes in rates for a
particular wireless service they may subscribe to. Wireless services providers can
use m-Care to deliver information that
6ts speci6c customer profiies.

Youngendwireless
But if e-commerce over wireless networks is taking off more slowly than
anticipated, that has not been the case

with wireless entertainment aimed at the


youth market Around the world, games
and entertainment-based services delivered over wireless networks have proved
to be a huge success.
Garner Borst
ein, chief executive of
Montreal,
Qu e .-based Air borne
Entertainment
(www.airbomeentertain
mentcom), says mobile entertainment is
going to be the killer application in the
wireless world. Airborne Entertainment
distributes some 80 mobile entertainment products, including games, trivia,
as well as ring tone and icon downloads.
In other parts of the world, wireless
entertainment services have already been
embraced.In Japan for instance, more
than 53 percent ofmobile phone use is
for entertainment. In the U.K., more
than 30 percent of all 10 yrmr olds have
cell phones, and 50 percent of all 12 year
olds have cell phones which translates
into a huge and lucrative market for
mobile entertainment.

"Young people tend to view mobile


devices differently," Borstein says. "They
are used to technology and take very
quicMy to new devices. They are not
fixed in their thinking. A mobile phone is
not just for taking or making phone
calls. It is viewed as an entertainment
device that makes phone calls."
Bell Mobility's Burke says the youth
and wireless entertainment market is
one of the fastest growing se(pnents of its
wireless market. The youth market has
been important in driving the rapid
acceptance of two-way messaging and it
drives nearly half of the total user tralfic
on the network She says technology can
hardly keep up with what young people
are demanding out of it.
"Being mobile is not something they
do, it is something they are and it is very
much an extension of their personality,"
Burke adds. 0

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< WIREL ESS G R O W S

Wirel
essdevicescomingyom wny

Jan. 24: Rogers AT&T Wireless intro~.,ducesthe Motorola V101, a combina-

held computers, as weil as a variety of


digital cell phones. It should be available in a few major urban centres in the
first half of this year, with the coverage
areaextending steadilythrough the end
of the year.
Mar. 4:Research In Notionannounces
the Blacknelty 5810, a Java-based

tion phonefinstari
t mas
saging devite.
Alsocalied the Vbox, the $99 (after
rebate) device aims to attract the

handheld computer with built-in phone,


email, SNS (short massaging sendce).
Web browser, and organizer software.

attentionofthe youth marketasa con-

The 5810 is expected to be available


laterthis year.

Continuedfrompagel 6
advance in making wireless computing an
option for the ordinary consumer. Hem are

thehighlights ofwhat was apnounrpd:

vergence voice/data platform.


Jan. 28:Pabnreleases an "always on"
wireless model, the1705. However, this
ptoduct is only slated for the U sL market. Palm Canada head Michael
Moskowitznotes thatthe i705 was not

right for the Canadian market, as it is


too slow.

network.The Tmo 180 is smaller than

50 and80 Kbps in ourtests).This 1X

and iwo-way massaging. Rogers AT&T

system is the fastest we'


ve seen in
Canada for wireless mobile computing.

Wireless has set pricing for the Treo 180


at $750 with a two-year service plan
and $850 with a one-year plan,plusthe
monthlyplan fee.CJ

and is supported by a wide range of

wire
less modems for laptops and hand-

Building a wireless notebook


et's say you have a notebook computerthat you want to make wireless-capable.

and download.Cheaper than the wire-

less modem and cheaper to switch to

Your options are:

avaf lab(e. Cons:Can be slightly tricky- .

1.Usethe Type II card sloton the note-

to set up cable connection. Somewhat

book to instaU a wireless PC Card


modem,and subscdbe to a wireiessdigital service. Example: Sierra Wireless
AiKard 750 modem(around $700), plus

Nar.20:At a Wncheon during Comdex


Vancouver, Handspring and RogersAT&T
Wireless launch the Handspring Truo
180 Communicator, a combo cell
phone, Palm-based organizer, and wirelessdata messaging device that works
on Rogers ATihT Wireless's GSM/GPR
S

Feb. 12: Bell Mobility (www.bell.ca)


announces the first CDMA(CodeDivision Nultipie Access) 1X wireless
networkin Canada.off
ering data transmissi
on speeds up to 144Kbps(between

UP s

other Palm or Handspring organizers,


feeling like a slightly bulky ceiiuiar
phone,but the ag-in-one design offers
the functions of organizer, ceU phone

Bell or Talus 1X service, at monthly

rates of $25 to $100 (plus extra feesRtr


extr
a megabytes of data downloaded,
dependingon the plan). Pros: Up to

bettertechnologies as they become

untidy and fragile. Often quite slow,


especially for full Web biowsing.
3.Although senrice availability is limited
to premium locations catering to business bavegers (hotels, conference and
busin
ess centres, some airports, etc.)
the ultimate wireless is through
802.11b "WiFi" wireless access. For this

144Kbps download speed, (more typi-

you would need a wireless card or one


ofthe new notebooksthat have built-

call
y. 50 to 80Kbps). A Web surff
ng
experience comparable to a very fast
dial-up o r

in 802.11b. With this you would be able


to surFthe Internet and send and

I SDH service. Cans:

Expensive. Limited coverage area.


2. Usedigital cell phone with a cable connecti
on kit between the phone and a
serial port on the laptop. Examples

receive email at up to 1 Mbps. Pros:


Speedscomparable to a high-speed OSL
Inter
net connection. Cons: Available
only in premium business locations.
Service area limited to range of wirelers

Portage connection kit from Rogers


ATBT Wireless or Digital Data to Go kit

access points typically hundreds of

from Bell Mobility. Pros:Slow data


transfer speedbut fine for email upload

metres within a single fadlity.


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saging, a text-based Wireless Application Protocol (WAP) Web
browser, send and receive email functions, and voicemail.

obile phones stopped being just shnple devices for "any-

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time, anywhere" conversations a few years ago. The mod-

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em mobile phone also typically indudes built-in text mes-

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< WI R ELESS GROWS U P w


potential. That potential has been limited by a lack of standards in the kinds of
. applications available for use on mobile
phones, with their limited screen size
and resolution, and by the limited bandwidth for wireless data communications
they have commonly ofFered.
Until recently, anyone wanting to
browse the Web on a mobile phone, use
as a wireless modem, or merely send

lone
land receive email from a handset was
'limited to speeds of between 9.6Kbps
and 19.2Kbps.
Additionally, the Web browsers used
on most handsets were based around the
WAP standard, which was limited in
function and feature. And the handsets

themselves typically usedmonochrome


. screens with limited graphic capabilities.
The good news is that ag this is about
to change. The next generation of mobile
phones is now being rolled out throughout the country by leading carriers. To
get the story straight about who is doing
what, we should probably introduce you
to the leading corporate characters in
thisunfolding drama. They are:
Bell MobiTity: A d i vision of B ell
Canadathat provides a range ofwireless communications solutions including PCS and cellular services, Web
browsing and data, two-way messaging, paging and airline passenger communications services.
Microefi Connexions: A subsidiary of
Microcefi Telecommunications Inc.
and within the Microcefi PCS division,
it owns and operates the Microcefi
GSM (Global System for M obile
C ommunication) n e twork, a n d
wholesales wireless access to service
providers (i n cluding Mi c rocefi
Solutions Inc., which markets PCS
under the Fido brand name).
Rogers AT(kT W i reless: Rogers
Wireless Inc. operates across Canada

under the o-branded name of Rogers


AT&T Wireless. Rogers Wireless provides a range of wireless solutions
including Digital PCS, cefiular, paging,
two-way messaging, and wireless data
services. The company boasts a total of
more than 3.2 million customers
across Canada
Telus Mobility: Provides a range of
wireless services, including both the
Talus Mobility PCS and Mike digital
wireless networks, to clients across
Canada. It gained a national network
two years ago by acquiring Clearnet.
Each of these carriers is rolling out
"next-generation" services on t heir
upgraded networks this year. While they
are not quite yet at the stage of being full
third-generation (3G) services, they offer
a great deal more than Canadian users
have been able to enjoy before. These
services, known in the industry as "2.5
G," are as follows:

0)IBA IxRIT
It stands for Code-Division Multiple
Access One times Radio Telephone
Technology (which refers to its ability to
use a full 1 MHz radio hanna)). But
never mind the acronyms, su(Be it to
say that this technology is the first step in
the evolution of the CMDA mobile
phone standard. It will allow considerably higher data speeds over both the
major CDMA networks in Canada
(those operated by Bell Mobility and
TELUS Mobility). Bell launched the
service in Toronto in March, with other
urban centres to follow.
Using either a CMDA lxRTT-compatible handset. or a wireless data card, such
as the Sierra Wireless AirCard 555, you
a re promised data speeds of up t o
144Kbps (almost three times what you
would get from a standard 56Kbps land-

CKfT

line modem). When used with t he


AirCard 555 and a notebook or handheld computer. these kinds of speeds
provide reasonable wireless Web access,
faster file downloads and even streaming
video playback CMDA 1XRTT-compatible products to exploit these capabilities
include wireless PDAs with embedded
modems, wireless PDA applications,
wireless laptop applications, standalone

PC Cards, and 1XRTI'-capable phones.


Another feature of the IXRTT standard is that it is more power eificient,
meaning you get longer battery life from
your wireless device. This means you
don't sacrifice talk time because you' ve
been checking inventory,sending orders,
or acessing your company's online customer database from your handset.
Finally, 1XRTT will provide more voice
caparity in the same radio spectrum.

Simply put, this should mean you' ll seea


reduction in the number of "dropped
calls" at peak times and it should
redue the chances of anyone getting the
dreaded "afi circuits are busy message".

BPRS(General Packet Batgo Sesvle)


Rogers AT&T Wireless and Microcefi's

Fido service both support this standard


on their respective PCS networks. GPRS
provides slightly lower data speeds
(roughly the same as a 56Kbps landline
modem, although it does provide the
advantage of otyering something dose to
"always on" capabilities). GPRS is also
likely to get better global support as it is
the technology developed from the
PCS/GSM standard used in Eumpe, Asia.
and most of the world outside of North
America.
It is, however, also a 2.5G standard on
the way to fitfi deployment of either
EDGE or UMTS (the fuB 3G standards
associated with PCS and GSM).
In terms of devices that support
GPRS. there are also traditional handsets
(from Nokia, Ericsson, Motomla, and
others) along with data cards that anfit
into handheld computers and notebook
computers. Sierra Wireless is again one
of the pmducers of PC Cards for this
purpose.

JB12E
an esnerging standard
One other issue is the extent to which
these new handsets offer standard methContinued on page 38

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wwwcssadanpuus.mm THE Gxspursx pApER GREATERloRQNlo solTIQN Mar 2002 25

c WIRELESS GR O W S

UP P

Motorolashows multifunction 3G phones


MILAN,Italy What do you call a device

yournotebook computer or talk "hands-

(something Motorola hopes a lot of corpo-

thatagows you to send and receive email,


makevideoconference calls,send data at

free" using a wireless Bluetooth headset.


Priri
ng forthe A820 had not been set at
press time, though it is likely to be at the

r ate customers will want t o do). I t

high end.

way).instant messaging.faxing, and Net


access.Pricing has not been announced

high speeds, play digital video and audio


fil
es,and run Java applications? It sounds
like a desktop computer, but it's actually
the latest in mobile phones from Motorola

includes soitwam for emaiL handwriting


recognit
ion (not Graffiti-based, by the

Another noteworthy release at t he


eventwas Motorola's A388, a combination
handheldcomputer and PDA. While this
monochrome deviceis nowhere near as
ground-breaking as the A820, it is an

The company unveiled something it


call
s the A820 at a conference here in
mid-February. It's a mobile phone with a
colour screen that includes all kinds of
extra goodies and is designed to take

The A820, which will not be available in


Canadauntilthe 3G networks on which it

tem ofMotorola's own design, rather than

and will likely depend on the carriers


offer
ing these devices.
Alongside the unveiling of t hese
phones,Motorola conducted a tour ofits
Mi(andesign centre, where the company
makes good on the notion that phones
today are as much about fashion as they

advantageofthe huge wireless data band-

opera
tes are up and running (expected to

Palm, Symbian, or a version of Microsoft

areabout technology.Severaltechnology

width that will come with the implementation of third-generation (3G) mobile

be either late this year or early nerd: year),

PocketPC/Windows CE.The upside ofthis


is that Motoro(a doesn't have to retrofit

phone networks. such as Edgeand UMTS.

ter. Rather than having to c arry a

Thosedata rateswillsupportup to 64Kbps

NintendoGameboy, MP3 player,handheld


computer
, and a phone, this device sup-

(www.motoroia.corn).

upstream and more importantly384Kbpsdownstream. That'


s abnost seven
times the rates you currently get on a
standard dial-up connection.

motorola'stune

intriguing gadget for several reasons.


To start with,ituses an operating sys-

is also designed to eliminate pocket dut-

someone else's OS onto its hardware


design.

thatwould know by location and time of

day how best to help you accomplish

The A388 provi


des support for 32ME
(Java 2 Mobile Edition) so you can not

ports all those functions.

It also incorporates Bluetooth, so you

onlyrun Java applications,you can wri


te

can use the A820 asa wireless modem for

applications that will run on the device

demonstr
ations showed off research that

the company has conducted toward the


useof mobile phone as a "life manager"

whateveryou happened to be doing at


thattime.
GeofWheelwnght

el a '

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O PAPER GREA
TERTORONIO EOmOM MAY2002 22

< WIRELESS G R O W S

UP

Versatile email, datacom with Symmetry Pro


Infowave allows handhelds to communicate with corporate mail servers
he number of options available to
anyone who wants to conduct
wireless email has grown enormously. There are many ways to connect
wireless accessdevices to notebook and
handheld computers, and a considerable

number of devices(such asthe Research


In Motion BlackBerry) that are dedicated primarily to wirelessemaiL
In many cases. however, these solutions have been optimized for sending
and receiving email fmm a standard
Internet or "POP" account, not from
corporate email systems, such as
Microsoft Exchange or Lotus Notes.
Some companieshave decided to plug
this hole with solutions that allow users
to gain accessto both corporate and POP
email on their handheld devices, including Canada's own Infowave Software

(www.iafow
svecom). The Burnaby, B.C.-

based company's latest corporate email


solution is something called Symmetry
Pio, which it is marketing to consumers
and corporations at the same time.
Unlike the company's previous ofFer-

ings,which werealmost exclusively positioned as acorporate buy with a minimum 25-seat licence. Infowave is selling
Symmetry Pro as asoftware subscription
to anyone who wants to buy it and the

company iseven allowing users to try it


free for 14 days before buying (thereal'ter, it will cost you either about $30 per
month, or $300 per year).
The real value in this kind of a product is that it connects you to the live data
sitting on yow company's Microsoft
Exchange or Lotus Notes server. This
means whenyou enter a diary date,for
example, you don't have to wait until
you get back to the office and synchronize your handheld with your desktop
computer to flnd out if there is aconflict

with a meeting request. The same goes


for your address book, your task list, or
anything elseyou may choose to store on
the corporate email system.
Because Symmetry Pro allows you to
work wirelessly with live data from your
Exchange system, you maintain much of
the power of Outlook or a Notes client

PC, respectively. Both supported devices


used a variety of wireless communications standards, Induding CDPD. GPRS,
CDMA, CDMA lxRTT. and GSM. This
means you can use it with many of the
latest wireless-enabled Pocket PC handheld computers, as well as the growing

on your handheld.

Palm OS (and effectively contain the full


functionality of the Palm or Handspring
handhelds within them).
Symmetry Pro also gives users the
choice of whether or not to download
and open attachments (where memory
and the existence of appropriate applications to handle the attachment permit,
of course), something that is absent
I'rom many wirelessemail applications.
One particularly nice implementation
of Symmetry Pm was on Handspring's
Treo ISO, which runs Palm OS, has atiny
keyboard and thumbwheel like the

number of mobile phonesbasedon the

According to lnfowave vice-president


of marketing Ron Jasper, the key to the
appeal of a product like Symmetry Pro
lies in the ability to have more flexibility
in handling data wirelessly. Mail handling rules within Symmetry Pro, for
example, aflow you to block everything
from a whole domain to a speciflc email

address. This hdps ensure that you


receive the email you want to work with
on your handheld, not every unsorted
bit of email that anives in your Inbox.
The two versions of Symmetry Pro we
saw were for the Palm OS and the Pocket

Continued onpage 30

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Continuedfrom page28

Treo convergence handheld comes north

BlackBerry, and the functions of a fullyfeatured GSM phone. With Symmetry Pro running on this machine it was easy to navigate
between email, appointments, task lists, and
built-in Palm applications, all while working
with live data from an Exchange server.
The rea) question about the utiTity of this
application will lie in whether or not people are
willing to pay for it. At the heart of Symmetry
Pm is an appeal to people's desire to stay in
touch and have greater control while working
wirelessly. 11mt is also the appeal of a mobile
phone. It is probably no coincidence that the
monthly subscription cost of this product is
similar to that of a mobile phone, a device that
many corporations have no problem approving
(with the assumption that it will yield greater
productivity from employees).
And since Symmetry Pro can be used with a
number of devices that combine both mobile
phone and handheld computer functionality
(like the Treo l80) snd therefore a user's

By Aelresr MetNs-Ctktpla

NHzMotorogaDragonball processor,a
160x160 pixei monochmmescreen (a
colour version is expected to be
released mid-2002), and weigh in at

ogers ATBTWireless has teamed


with Handspring to offer service
for the Treo 180 Communicator for

thefi
rst time across Canada.
The combination PDA and cellphone

is essentially a Visor Pro and a dualmode cell phone rolled into one neat
package.
As with the Visor Pro, the Treo 180

a video release.

board.POP3 emailcan also be sentand


received onthe device.
The Treo can also access the Web
with the included Blazer software.

instant messenger, like Yahoo!


Messenger or ICQ, and communicate
with fiiendsand colleagues, as well as
any other PalmOSapplication.
Rogers AT&I says the Treo offers
about2.5 hours of talk time and 60
hours ofstandby.

With the Treo, users can download


the Pabn version of their favourite

Treocan accessalmostany page on the


Internet
,including those in WAP, HTNL,

and xHTNL,Handspringsays.

Untike Handspring's Visor series, the


Treo can't accommodate Springboard

Handspringsays the tap-dialing and


instantcontact lookup thatcome when

and associated airtime service plan anywaythere should be little additional cost for using
this service (other than any data metered fees
that may be levied by the airtime service
provider). CJ

I Wo
rld'sCHHPESt

iBFIC

153 g.
Fortextinput the 180g uses Graffi
ti,
whilethe 180 has a smallthumb key-

Unlikemost unent cell phones, the

companywould likely bepaying for the phone

ps.

fortable asan organizer,yat looked and


felt comfortable as a wimless data
device," Jeff Hawkins, chief product
officer for Handspring, and co-founder
and inventor of the PalmPilot, said in

and 180g boast 16 MB of memoly, a 33

combining a PalmOSorganizer with a


cellphone seems a natural fi
t, and

expansionmoduleswhich allow users


to add devices like cameras,software
packages,and memory.

makes managing muLtiple contacts with


multiple phone numbers a lot easier.

Rogers ATBT is pricing both Treo


modelsat$749.99 plusa two-yearserv-

"Weweretlylng to design something


thatlooked and felt comfortable as a
phone,yet also looked and felt com-

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W I R E L ESS G R O W S U P P

Go go gadget car!
TCP Lab drives the Vibe and discovers a &iendly place to compute on the road
By SeanCETFltthETE
s a computer publication, we
don't often review automobiles.
ut we got that chance recently
thanks to a promotion by General
Motors of Canada for its new urban
vehicle, the Pontiac Vibe.

I got to be one of those journalists, on


the Toronto-to-Sault Ste. Marie leg of
the adventure. I was teamed up with
Andy Walker of Cyberwalker Media
(www.cybetwalker.com) in t h e red car,
dubbed Team Lava. We would be competing against the dastardly Team
Satellite (a silver car with the Toronto
Sral's Max Wickens and Iim Kerr of the

2003 PontiacVibE

Soskaroon

From:General MotolsCarp.
www.pontia.om
Baseprice range:SILI50 to 526,550

absolutely evil Team Abyss (a black car


with Toronto Computes!stalfers Nestor
Gula and Chris Talbot).
At the beginning of the journey, we
were given a list of potential points of
interest, and told to see as many of them
as possible while meeting at the rendezvous points at the times specified. No
one could accomplish all of the tasks, so
it came down to efficiency of route planning and weighing potential lateness
penalties against potential gains by hitting extra scoring opportunities.

In case you missed GM's promotion,


the scenario for the Drive the Vibe contest was this: take three cars that differ
only by colour, form teams of journalists
from across the country, and have them,
two at a tune, take the cars on a combination road trip/scavenger hunt. Pack
each car with the latest in connectivity
technology and see what happens.

S IGFPhoenix) an d

the

Teams would get points for taking


photographs of their Vibe at each location and for uploading photos and status
logs from the road. To acomplish this,
therewas an IBM notebook in each car,
a Motorola phone on Rogers' GPRS network, and a BlackBerry, also on Rogers'
digital network. Kodak provided the digital cameras.
In addition to the standard lighterstyle power plugs (one on the dash and
one hidden in the storage ompartment
between the seats), the dash of the Vibe
featured a single two-prong outlet running at 115 VAC, perfect for powering a
notebook, a cell phone, or a battery
charger.My teammate, Walker,brought
alonga PowerPad 160 from ElectroVaya
(www.cianovaya.com), which kept the notebook powered for l5 hours at a stretch,
so we used the dashboard outlet for
keeping our camera batteries topped up
with juice.

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With two journalists in the car, one


was able to drive, and the other to type
status reports on the BlackBerry or notebook. If you' re all alone in the car,
though. the passenger seat folds down
flat, providing a handy worktable for
your notebook don't attempt to use it
while driving, though. For those without
a notebook, folding the seat down means
extra space in the car for placing long
items like ladders. (The car already features 57.2 cubic feet of cargo volume
when you fold the bak seats flat.)
The dashboard also features a colour
screen that does multiple duty: clok,
radio, CD control panel (six-CD changer under the passenger seat), and navigation system. This last option was one of
our big complaints about the Vibe. It's a
DVD-based system (the DVD slot is at
the top of the screen) that measures distance traveled and the direction you' re
Continuedon page 34

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IFIwxsnad2oxnputcsmm ME OMPUIERRIPER Cnanran TDRONlo EomoN MRY 2002 33

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Go gogadget car!

from
page 33

Continued

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going. A fairly detailed map down to


the street level is included. In theory,
you enter your starting point and your
destination and the system will give you
audio cues along the way to ensure
you' re going the right way ("turn right
in 200 meters" type of thing).
Because this navigation system doesn't actually use GPS (global positioning
system), and needs calibration by intersection and direction, it's fairly easy to
throw it off course. All you have to do is
spin your wheds on the ice or skid sideways, and you have to recalibrate it. And
if someone monkeys with the calibration (an overxeatous child. for example),
it will report things that seem utterly
silly for the bey'nning of our journey
north out of Toronto. it daimed we were
heading southwest out of Qudbec into
New York state. After we attempted a calibration in Port Carling, Onto wegot it a
Continued on page36

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Continuedfrom page34

base model and the aB-wheel-drive


(AWD) models feature VVT-i (variable

lot closer, but it still indicated at one


point that we were driving right acmss
the middle of a lake. When calibrated
prOperl, it seems like it would be a
major boon, but when misbehaving it
can be a real pain.
So much for the gadget aspect of the
car. For those interested in the automotive specs, the car features a I.g-litre,

valve timing), pmviding 130 and 123


horsepower at 6,000 rpm, respectively.
The sportier GT model has an engine
with VVTL-i (variable valve timing and
lift), and manages 180 horsepower at

6,000 rpm. The basemodel comeswith


five-speed manual as standard equipment, with a four-speed automatic
option. The AWD and GT come with

Satellite 6100powerel by peogem4


Also new fromToshiba (NwwtoshibsttylSG//) is the Satellite Pro 6100 notebook, which
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1 Gg), the SatellitePro6100 includesa ED-RW/DVDdrive, 30 Gg harddrive, a slot


forSecure Digitalmedia cards,aad a 14.1-inch TPT active-matri
x display.It comes
with Windows 2000 or XP ProfessionaL
The 6100 supports dial-up via a R90 56Xbps modem, and includes LAN, wireless

LAN,and gluetooth connectivity.It inc(udes a Yamaha speaker system as wellas


nVidia Gaforce4mobile graphicsprocessor.
The SateUite Pro 6100 is available nowfor a suggested list price of $3,499 aad
up (depending onconfiguration).
yfp Raff

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you hit the city limits, but we found that


the digital signal held abnost SBthe way
to Parry Sound (nearly two hours out of
the Toronto) along the main corridor,
with slightly spottier coverage when we
ventured off Highway 400 into the areas
just below Georgian Bay.
With the notebook perched in his lap,
Walker was able to upload photos at a
pretty good transmission speed throughout most of this area. Of course, coverage
was pretty spotty for most of the rest of
the journey Sudbury and Sault Ste.
Marie excepteIL
The BlackBerry worked for much of
the same coverage area, and we received
messageswhile in Sault Ste. Marie just
a few months earlier, I had passed
through the area and there was nocoverage. Again, it's worth noting that we were
using Rogers' network during our trip,
but Bell has also recently confirmed that

remaining connected is going to be a


whole lot easier throng)i much more of
rural Canada,
Not being an auto journalist, I can' t
comment in any depth about the car
itself, though I can offer the following:
the AWD version we had did weB on ice

and snowand wasa reasonably goodcar


to have on our cross-country journey,
though it seems best suited to city driv-

ing it chuggedand whined a bit going


up hills, which migjit not be so hot in
B.C.'s mountainous interior.
The 115 V power plug on the dashwas
a nice touch whether you' re a techie or
not, though a bit of repositioning would
be niceto properly accommodate power
adapter bricks.
The seats were a bit stiff at times.

which is protmbly OK for city driving.


maybe not so good on extended mad
trips, though it should be noted that for
the two days wehad the car, my back was
fine.
For more on the Vibe, i ncluding
details on accessories and specifications,
got to the Pontiac Web site. 0

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wider landscape. The bottom line is that

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3G networks will provide. The standard
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language that is now appearing in many
handsets and even Research In Motion's
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legions of applications written for java
to run on this handhdd wireless communications device with little or no
modification.
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Windows CE operating system when it
looked at the issues around implementation, cost, battery life, and what the endprogramming environment would be.
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example, make it eventually possible to
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extra bandwidth is on the way, and lowcost, low-power Web cern technology
exists in abundance.
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to ofFer just such a feature on their new
devices.
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whether consumers will really want this
feature, and whether it will help drive the
demand necessary to repay phone companies for their huge investments in
2.5G and 3G infrastructure and meet the
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CSmPSI@PAPER

Hands On
Lab Testi;:
: Hardw a r e E v a l u a t ion s

Software

! Hardware security from A to V


TCP Lablooks at devices to help keep data safe

CD- RO M R e v i e w s

Maxtor's IDE
drives go external

By BaseChappelle
I

uous, effort.
Generally, hardware security devices require less maintenance than software security programs. In an effort to
increase the level of security knowledge and practices of
our readers, we' ve examined a few security products covering different aspects of computer security.

'Internet using "clear text" which is not encrypted and


can easily be read.I(someone has placed a keylogger or
other spyware program on your system, or intercepted
your clear text, the new passwords will be instantly appar, ent. How would you know? Most likely, you wouldn' t.

Alphaghleld: Addressunknown
wwwafphsshield.corn

Bartheare IoBserescue

Suggesledretail price: 5269.99


Warranty: oneyear
Almost everybody knows the Internet isn't anonymous,
as IP addresses are traceable. Theoretically, if your IP
addressis not visible, it can't be used for nefarious purposes. To keep your IP address safe, Burnaby B.C.-based
Saafnet has released the AlphaShield IP address hider.
Its Stealth IP feature hides your computer's IP address.
Conriaauedon page 45

And that is the single biggest problem with computer


,security:it's neverenough. Security isa process,notan
, event. With software solutions, it's not as simple as turnl ing a key in a lock and forgening about it. You must
always be on guard.
No wonder so many users play ostrich, sticking their
iheads in the sand. Computers already require effort.
Properly securing a computer requires more, and contin-

I '

ost hard drive manufacturers have kept


their desktop business pretty focusecL the
IDE hard drive is the blocky silver thing
that goes inside a computer case, and connects
directly to the motherboarcL While other companies
have incorporated some of those IDE drives into
external products, the hard drive manufacturers had
little incentive to do so themselves.
While the SCSI bus had a fairly well-established
and hi@-speed method of gating data into a computer from outside, the IDE bus did not, forcing the
drive to be connected through one of the other and
slower buses into the PC like parallel or USB.
In a way, it would have been. like releasing a hobbled product if the ATAI00 hard drive inside the
external case is capable of 100 MBps transfer. but
your USB connection is only capable of 12 Mbps,
then the hard drive wouldn't be able to perform anywhere near its true abilities because of the bottleneck
at the USB 1.1 connection. Why would you want to
put your brand name on something like that?
Now that both USB 2.0 and FireWire are starting
to make inroads into the mainsteam desktop PC
space, there's more reason to consider moving into
that market. Maxtor has done just that with the
release of its branded Personal Storage line, available
for both USB 2.0 and FireWire connections.At480
Mbps and 400 Mbps respectively, both of these connectivity options are a lot closer to Ihe potential of
the hard drives.
We had a chance to look at two of Maxtor's new
Continued onpage 42

omputer security is a hot topic


today, covering everything
from authentication to data
storagesecurity,data transfersecurity, privacy, identity protection,
physical asset protection. theft prevention, and loss recovery.
When you purchase a mouse, or other
peripheral, you generally begin using it once connected,
and forget about it. Not so with security products.
EfFective security requires maintenance. At the very least,
passwords should be updated.
However, few of us change passwords regularly unless
required to by network administrators. Fewer still are
aware that most logins and passwords are sent over the

r I r

I
I

.a. 4

wwwcaaadacompul
aaaam THE COMPUTER PAPER GREATER TORONIO EDITION MAY 2002 al

a HANDS O N x

MttxhN IDEdries gg Edgttntgl


Caariaurdframpage41

.corn
.biz
.info
.ca

external drives. Both are compatible

The classic
Means business
Focus on information
....Truly Canadian

with Windows90SE, Me, 2000, and XP


as well as Mac OS (9.0 and later for the

USB drive and 8.6 and later for the


rireWire driive). They sport an identical
translucentexternal case, save for the
colour of the bands on the left and right
side of the box,
We transferred a folder with 65D MB
worth of Blas, about the size of one full
CD. to the drives to test transfer speed.

This was done on a box running


Windows XP Professional, using an
Athlon 1000+ processor,teamedup with
512 MB of PC2100 DDR memory. The
hard drive on the host computer was a
Maxtor D740X, running at 7300 rpm
on an ATA/133 bus. USB 2.0 counectivi-

ty wasprovided by Belkin'sPSU220 add-

.n a m e

...It.'.s.all
aboutyou

in card, and FireWire through a


SoundBlaster Audigy Platinum EX carcL

Illhxhrr 5000LE
Fram:MsxtorCorp.
vrvrtalIQIEOrcam

The Choice is Yours!

Btitruted prices:5320to SSEO(certverted from


USQ00 lo5300)
The 3000LE sports bright red stripes

down the sides of the case, and if you


look through the top of the case,yot/II
spot either a 40 or 120 GB DiamondMax
hard drive with a 5,400 rpm spindle

Now is the perfect time to find a web address that reflectsyour business or
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speetLThe drive plugsinto your USBbus


and iscompatiblewith both USB2.0 and
the older USB1.1, though transi'erspeed
will be severely limited if you opt for 1.1

(USB 2.0 is 40thnesfaster, after all).


We got our hands on the 120 GB version of the 3000LE, and put it thmugh
its paces. It took 64 seconds to transfer
our 650 MB folder to the3000LE and 52
seconds to copy the folder back to the
host. (By companson, it took 42 seconds
to copy the same folder to an internal
ATA/100 hard drive on tbe host.) While

there'sstill a performancepenalty moving to an external solution, that penalty


is nowhere near as great as it used to

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notice the difference.

The biggestcomplaint we hadhere was


the lack of apower switch onthe external
drive, which means that if you wanted to

I N ger

: :.'""."

IV* /r c

DomainPeople

a'+1NENNuthur company

spin down the drive itself you have to


either pull the plug, or plug it into a power
bar or UPS that can beswitched OK

Maxlur 3000Xr
02001 DomoinPeople, Inc. All rights reserved. Ogers sutrject to change without noticeaM denotes a lrademarh of OomainPeople, Inc.

41 MAvztxn utecorspUIERpApER
OREA
I ERloRouioEoiuou

armara ~ c

cm

from:Matter Corporegm
wwwmsxtorrom

~ HA NDS O N s
Estimatedprice; 5640(converted fromUS5400)
Maxtor offers three FireWire-based
external solutions: the 3000DV uses the
7,200 rpm DiamondMax Plus drives in
60 and 80 GB capacities; the 1394
ExternalStorage series uses 7,200 rpm
drives in either 40 or 80 GB capacities;
and then there'
s the 3000XT. Ifyou read
the hard drive feature in our February
issue, you may remember the Maxtor
D540X drive, a 160 GB monster that
provided a ton of capacity but a few
installation quirks. By dropping that
drive into an external FireWire model,
Maxtor gets around the 137 GB capacity
cap that you run into if you try to connect your drive to most onboard IDE
connectors here, you just plug the
3000XT into your FireWire port and
youi computer should see the entire 160
GB, no matter which OS you' re using.
Even though FireWire is slower than
VSB 2.0, there wasn't a big difference in
the time it took to copy 650 MB to the
drive: 66 seconds. Surprisingly, we were
able to get the data back to the host in 42
seconds flat, about the same time it took
to do an internal transfer. If streaming
data from the external drive is important, it looks like Maxtor's FireWire version has the edge.

The back of the drive featured another


FireWire port, so you can chain another
FireWire device through this one if you
so desire. Again, about the only real complaint we had was the lack of a power
switch on the external drive.
We were curious about the difFerences
in transfer speeds for the two Maxtor
external drives we tested: in theory, the
USB 2.0drive should have been faster
than the FireWire drive due to the 20 percent theoretical throughput advantage
the 480 Mbps USB 2.0 spec has over the
400 Mbps FireWire spec. In our testing,
though. the drives performed ahnost
equally when writing to the external
media, and the FireWire drive had a
noticeabl
e advantage when copying back
to the host. We asked Maxtor: what gives?
After going through the standard drill
just to make sure all our hardware was
functioning properly, it basically came
down to the bridge chips on the external
drives. The bridge chip is the hardware
that allows the IDE drive to communicate with the connectivity bus.
In this case, the bridge chip inside the
USB 2.0, known as the ISD300, has amaximum sustained read transfer of 18 MBps
and a maximum write transfer of 14
Mgps. The FireWire drive, on the other

hand, comes with the more robust Oxford


911 bridge chip, capable of 33 MBps read
transkr and 21 Mgps write transfer.
Without going into the exact math
here (yawn), the difFerences in the transfer rates For those bridge chips explain
why thedrives performed at a nearly
equal level when writing to the external
media, and why the FireWire drive took

the lead when copying back to the host.


It's worth noting that since USB 2.0 is
still in its infancy. the ISD300 bridge chip
is basiagy an infant implementation of
the bridge chip you can expect that
future models will include a more robust
throughput, which should allow the
drive to perform at a level that takes better advantage of the USB 2.0 spec.0

Adding USB 2.0 the Belkin way


ny day now, we should start seeing motherboards with USB2.0 connectivity right

onboard, but the majority of us will have to add it in manually. Though a lot of
companiestalked up USB 2.0 hardware,Belkin wasone ofthefirstwe saw thatreally delivemd, with PG add-in cards, as well as USB 2.0 hubs.
We gotour mitts on the FSU220 add-in card,which sits on the PG bus and sports a
totaloffive USB 2.0 ports fouron the rearbracket and one internal port.Each ofthe
portshas an LED to indicate its status at a glance. The card was easy to instalL We

droppeditinto an empty PG slot,and ourWindows XP box knew it wasa USB controller


right away. A quick driver update got it running at full speed without further ado.
Insblbtion of the drivers under Windows 98 wasfairly quick and easy using the included drivers disc (included are drivers for Windows98SE, 2000, Me, and XP).
We alsolooked at the external four-port USB 2.0 hub, model FSU22L It features a

semi-circular stackable design similar to that seen on previous Begin products. The hub
requires external power and ships with a power brick.The hub is phtfcrm-agnostic so
long as your PC hasfunctionalUSB 2.0 connectivity,this hub should workjustfine.
Both products come with a lifetime warranty. The estimated price for the PG card is

$120, and the hub is also $120.


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compu
terfrom the Internet during periOdsof inactivity in two ways.
First, two buttons on the top serve as

off and on switches, allowing for instant


connection and disconnection to the
Interne. The idea is that if you leave
your computer for a while,you hir the
disconnect buuan and upon returning,
press die connect button (0 reestablish

your Internet link.

Second, athree-p
switch on the
back of the unit controls connection
modes. Manual and Locked modes
automatically disconnect sfcer 15 minutesof inactivity. In Manual mode, the
disconnection is logical, while in locked

osition

mode, the connection is physicallybro-

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In Auto mode there is no disconnection
until theuser hits the disconnect button.
The AlphaShield uni t m easures
13.427.822.6cm (5.223xl i n .), and
comeswith an ACadapter, a 2 m (6. 5 ft.)
length of Category-5 network cable, a

quick installation guide, and user rnanuaL AlphaShield plugs in externaNy,with-

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user requests to visit, it is diff(cult, if nof
i mpossible, to completely hide i t .
Corporations use NAT (network address
translation) t o d i splay a di l'ferent
address. For small networks and home
users, AlphaShield hides the IP address
&om unrequested sites and from any
port scans attempted by hackers randomly scanning blocks of IP addresses.
The RPA (real-time packet authorization) feature inspects inbound and outbound data, permitting only authorized
packets through. What's the sign(ilcance
of this?Some Web sites try to piggyback
additional information into your computer along w it h y our l egitimate
request. AlphaShield a llows o n ly
requested information to pass, and
rejects data that has not been requestecL
The AlphaShield disconnects the

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Harthmrosecurity fromAlo V
Continuedfrompage45
advantage over software solutions.
The Alpha Shield works with external
cable and DSL modems. It will work
between a network and a modem, provided the network cards can operate at
10 Mbps (100 Mbps not supported).
The unit is as simple to set up as just

plugging in the appropriate cables. We


encountered one initial computer &eezeup. but a&er a reboot there were no further problems.
An auxiliary pass-through Ethernet
port is for connecthtg other devices, or
running tests, without providing stealth

capability.

EyeketuFor youreyesonly
wwneslsddin.corn
Price:537 (R2 16KB), 539(R232 KB),547(Pro 16
KB), price tube set(Pro 32KB)

Warrsmy:oneyear
From Aladdin Knowledge Systems, the
eToken encrypts and stores private keys,
passwords, and digital certificatesauthentication methods used in e-commerce and secure data uansfer.
Physical(y. the eToken resembles a USB

H % N K
memory device, and is roughly the size
of a house key and can be easily attached
to a key ring. Because it uses aUSB interface,the eToken works with a standard
USB port rather than requiring a dedicated reader.
For bard to reach spots, an extension
cable is included that connects to a USB
port on one end and the eToken on the
other. A suction cup at the eToken end of
the cable allows a user to attach it to a
convenient place, such as the side of the
system case or monitor.
The eToken works with numerous
encryption and security (authentication)
systems, including CheckPoint, VeriSign,
Baltimore, Entrust, RSA, and Micmsoft.
Aladdin olfers a developer's kit for tailoring the device to specific applications.
The eToken mmes with software that
allowsyou to change the eToken name
and password. The eToken type, version,

and available memory can also be


checked and the device lights up when
the software is installed and working.;:-; .
To access eToken-protected data. a ..
user has to provide both the eToken and
a password. This is known as "two-firctor" authentication. Even if the password
is discovered, without the eToken being
physically plugged into the USB port, the
computer cannot be accessed. On the
other hand, if you were to forget your
password, the eToken would also become
uselessplus you would not be able to
reset it since you would also need the
password to accessthe software.

ETokens are available in green, red,


blue, purple, and in personalized versions. The R2 model uses 120-bit
encryption. The Pm version is a I,024bit RSA smart card. Data is stored in

EEPROM (electrically erasableprogrammable read-only memory). Aladdin


assured us that the eToken will retain
data for a minimum of 10 years, with at
least 100,000 memory cell rewrites.

Versions are available to fit into 5.5-1

inch and 3.5-inch drive bays, or-a Post


slot. A laptopversion is in development.4
Custom installationsare alsoavailable. j
The PC Pal comes with warning'stick+
ers for additional deterrence.

Secufienperipherals:
Am youreally you?
wwwsecuaenxom
Pri
ces:5249(OptiMuuse),5229(Hamst
er),
5279(Keyboard)

Warranty:oneyear
Tired of other people accessing and
changing you r s ystem s ettings?
Concerned that a roommate, sibling,

child, or spousemight delete something


important! Would you like to be the only
person able to accessyour mmputer? If
this describes you, you may want to consider biometric authentication. The
SecuGen system, with VO SecureSuite,
including SecuDesktop 2000 software,
uses fingerprint identification to authenticate users.
.

K pnk Remaveat your owntish


www.pslsc
umputecs.mm
Price:579.95
Warranty: twuyears
The PC Pal is a theft-prevention alarmand it's a loud one. The factory default
setting is 90 dB. the loudest alarm volume allowed in public places. You can
order a 130 dB model, if you intend to
use the device outdoors.
A lockset controls the alarm, with a
turn of the key arming and disarming it.
For locations with multiple systems,
locksets can be ordered that use the mne

... 3Easy
SteystoW
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~s u ~

W ir e l e ss NIC For your PCIPDA/LmptoPa


LinkSys WMP11 PCI for Desktop.................$169
LinkSys WUS B11 USB for Desktop/Laptop..$149

LinkSys WCF11 Compact Flash for PDA......$199

key.

Wireless Router or Access Points


LinkSys BEFW11S4 4 Port Router 11M1.....$299
LinkSys WAP11 Network Access Point.........$249
SMC 7004 4 Port Router+Print Server..........$329

~sac 3 :

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W ire l e s s CaPmtsle PDA Devices


HandSpring Visor Neo w/Palm OS Mono.....$279
HandSpring Visor Prism w/Palm OS Color...$459
Palm M125 PDA w/Palm OS Mono..............$329
Palm M130 PDA w/Palm OS Color...............$439
Compaq IPAQ 3850 Color w/Windows CE...$849
Compaq IPAQ 3870 Color w/Windows CE...$949

Now You are set to be Wireless!


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ln our tests, no one could carry a systern more than a few steps before the
alarm sounded even at the least-sensitive
setting. If the alarm is unintentionally
tripped. it can be deactivated using a
push-button reset switch and a technique explained only to alarm pur-

chasers.

'I

The alarm is triggered by motion sensors, which can be adjusted for sensitivity. At low sensitivity, the PC casemust be
physically moved for the alarm to sound.
At high setting, the alarm can be set off
when someone with a heavy footfall

A nine-volt battery powers the alarm


for up to nine hours. A lithium battery
version is available. Both battery power
sources are separate &om the system

power supply and motherboard BIOS


battery.

Measuring fingerprint details in three


dimensions, SecuGen devices record the
data. When activated, a number of the
details must match the stored fingerprin
record before a file is opened, a user '
logged on, or a user can proceed furthe '
The OptiMouse sample we tested
an optical sensor. It connects via USB,
but parallel and standard rolling ball ver
sions are also available.
At 12x6x3 5 cm (4 6x2 34xl 36 in ) it~
is the size of an average mouse, with twtyr
buttons and a scroll wheel on top.'.
Fingerprint data is captuml through

small scratchproof polycarbonate win';


dow on the left side.
How secureis the fingerprint authen
tication? We tried using a two-dime
sional fingerprint captured on clear ta
Continuedun page

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Warranty: oneyear

Hardwaresemity fmmAIn V
Continuedfrompage46

Valtt works with. hard disks of any


capadty, with any operating system, in

any PC using ATA/BIDE drives. All

with no success. We also attempted to


use a 6nger cast made from common

householdsilicone.
Another technique seen in movies, of
cutting off someone's thmnb, won't work
either, since a thermal register (body
heat) is required. (Rather than test this
method, we accepted the word of

SncuGenreps.)
Most users will be prevented kom

accessing your fiies by the fingerprint


window that appears in where you
would normafiy see a password screenas soon as the system is booted, a key is
pressed, or the mouse moved to bring
the mmputer out of standby mode.
However, design flaws in Windows 9x
can let a determined person physically
access your system. Booting into safe
mode, booting into DOS, or booting

from a fioppy disk can bypassall thirdparty security sofiware.


Even Windows 2000 security can be
bypassed with third-party boot software
designed for that purpose. For added
protection. SecuDesktop can be used to
encrypt individual files and folders.
On the plus side, once biometric
authentication is installed, users don' t
have to remember their passwords. IT
support professionals won't have to
answer any more calls from users who
have forgotten their passwords.
The Hamster is a standalone 6ngerprint reader, about the same size as a
paper clip dispenser, that olFers all the
biometric security features. The keyboard will soon be available with a biometric sensor plus SmartCard reader.

wwwsietnensidinouse.tom
Prite:U55119
Siemens c)aims its original ID Mouse,
intmduced in 1999, is the best-selling
standalone biometridevice in Europe.
It announced the ID Mouse Professional
at Las Vegas Comdex in November, and
we' ve been using our test sample ofi and
on since then. As a mouse, this USB
device is very comfortable to use. It has a
scroll wheel and optical tracking rather
than a physical ball, so it requires little
maintenance.
The biometrics portion of the ID
Mouse Professional is a fingerprint sensor. Like other biometric devices, it
records a unique biological characteristic
(in this case, a person's fingerprint) into
its database, then uses it for authentiation instead of a password. The software
afiows the user to register fingerprints

from all digits.


The 6ngerprint reader is based on
capacitive resistance rather than optical
scanning, which Siemens says is a more
rugged technology, that requires less
space to implement so the mouse is
smaller and more durable.
We could find no product information
about the ID Mouse Professional on
Siemens' Canadian site, but there is
information about it on its San Jose
Calif.-based Siemens PSE TechLab site
(wwapsetedtbb.corn). It is currently available online for US$119.

Siemens IDggtnntaProfessional:
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From:SiemensBiometrics (PSETechtab in US.)

www.valtxcoin
I

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There are plenty of software and hardware firewafis on the market most of
which prevent unauthorized access to
systems or networks. Valt3( storage firewall is slightly difFerent. It places a copy
of selected data or the entire contents of
a hard drive behind impenetrable and
invisible pmtoction.
Valt3( has its own built-in processor
and memory. A 3.5-inch hard drive is
attached and connected to the Valtt
device, which is then mounted in a 5.5-

inch drive bay.


An LCD on the front panel indicates
the activity or mode selecfion of the
drive. Another version pmvides two separate storage 6rewalls. Yet another will
mount in a PCI slot.
We witnessed a single version in
action. The Valt.X rep deleted an entire
program from a test system. The system
was rebooted, and the program was
obviously missing. By rebooting again
and accessing the Valt.X menu, the original configuration, including the missing
program, was completely restored.
Restoring one program was impressive, but what happens when a malicious
agent deletes an entire hard disk partition? We watched as the entire C: drive
partition was deleted. The system was
restarted and nothing was on the drive. It
appeared totally new and unpartitionecL
From an option in the VaitX menu, the
operating system was restored in seconds. The orightal system was intact, as if
nothing had happeneiL And nothing had
happened to the version behind the stor-

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0 MAY2002 THEGznptnnnlnprn Gntnttntonoutostnnon wwwca ~ m

perfectly good computer useless. How


many timeshave you installed new software, only to comp?ately ruin your system? Had you 6rst backed it up with
Valt J(, your old system could be restored
in seconds.
It's better than those "restore disks"
included with name brand computetn.
which only restore the original factory
software and settings. Anything installed
or confi
gured between the day the system was unpacked and the fatal crash, is
gone forever.
The only downside to Valt.X is that if
an entire drive is to be protected, its
capacity is cut in half. Our example wasa
10 GB hard drive. To protect the entire
drive, we were allowed no more than 5
GB of storage. At current low prices for
data storage, that is a small price to pay
for complete protection and virtually
instant restoration.
Although unlikely. if drive space is
limited, the entire drive need not be
backed up to Valt.X. Specific files, gmups
of important data, and possibly an operating system can be placed behind the
storage 6rewall.
This solution protects server hard
disks aswell as those in standalone computers. It's a versatile product, and one
that users of any experience will consider long overdue. 0
I

II

speeds of hard drive are mountable,


including ATA (UDMA) 100.
You can choose between live and protected modes. In the latter, any changes
made to the computer during a session
are lost when you shut down, so you are
always rebooting to the same, fixed configuration.
Sometimes new software can render a

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< WIREL ESS G R O W S

UP H

Satellite industry frets over broadband

properly. (StarBand is a U.S.-only satellite broadband provider, with 40,000


subscribers.) After ag, there's a big difference between (actory-trained technicians installing a corporate satellite site,
Grandahl noted, "and John in a pickup
truck hooking up to God knows what
kind of computer."
To make matters worse, many satellite
broadband companies are subsidizing
thecost of their consumer equipment, in
an effort to compete with DSL and cable
modems. Worse yet, the money they're

hink
ing aboutgetting broadband

Internet access by satellite? Wefi,


consider carefully, because the
people who supply the service aren't sure
it'sfinancially sound.
This was the message that pervaded
Satellite 2002, the annual Sztfest held this
year in Washington, D.C.,in carbsMarch.
ln session after session, panenists
bemoaned the problems facing satellite
broadband,and wondered if a standalone
ser44cewassuch a good idea after alL
"When it comesto broadband over
satellite, it is rocket science." explained
Allen hlcCabe, assistant vice-president
o( U.S. field sales, at Hughes Network
Systems' (HNS') consumer division.
HNS ownsDirec Way,the satellite
that downloadsdata at 400Kbps, and
uploads from home users at 128Kbps. To
date, DirecWay has about 100,000 users.
It's not iust the equipment that is
complex, a dded Jim G r andahl,
StarBand's vice-president of sales; there's .
also the iinesse required to instaU it

spending on customersupport often


"costs more than the entire revenue
stream you get from the customer, said
John Hanes, senior vice-president of
Pegasus Communications. Grandahl
echoed this, saying, "If customers are
calling you for help once or twice a
month it's difficult to make money."
It certainly is.In fact, Stargand is currently losing US$70 per subscriber per
month, said Steve glum, president of
TellusVenture Associates.So why is satellite broadband in sucha ttx? Beyond the
problemslisted above, the concept itself

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sending up another satellite, in round
numbers, this will cost you about half-abillion, in Canadian dosars. Not cheap.
Then there's the business case: to
make money, each transponder has to
serve between 15,000 and 20,000 users,
said Blum. This is tough enough with
current consumer demand, he said.
Howev'er, add in video streaming with
each channel demanding200Kbps and
"it kills the model."
Sowhathappens next?Well, the satenite
industry befieyessatellite broadband wig
thrive where there's no alternative, like
ruraland remoteareas.Meanwh de, for the
restof the market, the key will be to team
up with terrestrial network providers, to
olfer aso-caned 'hybrid solution."
As for consumers?Well, it's not likely
that DirecWay will leave you out in the
cold anytime soon. However, DSL and
cable modemsare undeniably operating
in an easier business climate. As aresult,
theyhave a beuer chance of being there
in the years ahead.Cl

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is fundamentally flawed.
The reason: satenites are relatively
cheap to use for broadcasting sunultaneously to millions of people. Known in
the business as "point-to-multipoint,'
this approach works out to a minimal
cost per user, which i s w h y Bell
ExpressVu and Star Choice are succeeding in the DBS (direct broadcastsatellite)TV market.
However, the Internet access business
is what's known as "point-to-point." In
plain language,it's one channel serving
one user.and that's it. Here, there are no
economiesof scale for satellite broadbandcarriers, as there are with DBS.
As for ground-based networks? Wefi,
they have an edge when it comes to
point-to-point traffic. First,it's cheaper
to install fiber optic cables than it is to
launch a satemte.Second, upgrading is
also cheaper and easier. Need more
capacity? Just add another cable!
In contrast, a satellite is made up of a
limited number of "t ransponders"combined receiver/transmitters that pick
up and then beamsignals back to earth-

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< HANDS O N

InDesign 2.0 comes up solid


Continuous improvement pays off in Adobe's premium desktop publishing package
By EmrnTownsend

suites.Adobe doesn't have a suite perse


(unless you count its various bundles),
but it's a good bet that people who use
Adobesoftware have more than one ofits
programs in their toolset. Accordingly,
InDesign's interface integrates elements
kom PageMakerand Photoshop in such a
way as to be instantly familiar. Sometimes
that familiarity worked against it. Some
keyboard shortcuts I use instinctively in
t he older software don't work i n
InDesign, so I found it disorienting when,
for instance, the screen looked an awful
lot like Photoshop and my brain expected
a Photoshop shortcut to work
But I' ll happily take some of that discomfort, because InDesign does more
than incorporate Photoshop's look, it
includes some of its functionality.
Among the incredibly useful new features is the ability to adjust transparency
and layer effects of individual objects. It' s
exactly the same as in Photoshop: select
an object, choose a transparency fi)tersuch as Multiply or Color and adjust
the opacity. Another Photoshop-style
gift
:drop shadows can be added with
just a few clicks, even to irregular-shaped
objects imported from Illustrator or
Photoshop a feature made afithe more
appealing as the transparency of images
from either program is recognized.
I was also delighted to finally see
decent built-in table tools, something
I' ve found
lacking in earlier v ersions o f P ageMaker and

t'sbeen about four yearssince Adobe


announced InDesign, its great leap

t forward in desktop publishing soft-

ware. With a list of planned features a


mile long. it was plain that Adobe was
looking t o c reate a n emesist o
QuarkXPress, the preferred tool of fastidious designers everywhere.

InBesign1.0
From:AdobeSystems
www.adobe.co
rn
Minimumsystemrequirements: Windows98S~
4.0, orMacOS9.1 (on a Q or G4)
Eslinuttxlslreet price:S1,099
When InDesign 1.0 was actuafiy
released in fall of 1999, reaction was
mixed. The groundwork had clearly been
laid. but for the time being QuarkXPress
users had nothing to worry about. Many
features weren't as Beshed out as they
should have been, or they simply weren't
there. Months later came InDesign 1.5,
which fified in many of the blanks and
became a much more attractive option.
Not content to rest on its laurels, Adobe
has packed InDesign 2.0 with enough
new features to make QuarkXPressusers
consider defecting.
lf you' ve never seen InDesign. starting
it up for the first time can be a bit sur-

prising. A few yearsago,Adobe picked up


on one of Microsofi's better practicescommon interfaces across application

astonishingly

behind WordPerfect and Word in this


area.) Table features are a bit less Bashy
than graphics handling, but anyone
who's had to produce a report using tabs
or PageMaker's table application will
certainly appreciate them.
At this point it should be mentioned
that, while the initial InDesign releasewas
overtly positioned as aQuark-killer, some
of Adobe's existing user base feared it
might also spell t h e d emise of
FrameMaker the tool of choice for fastidious technical writers. I imagine that
some FrameMaker users might get a little
antsy on reading about InDesign's XML
import and export features, built-in
PostScript and PDF generation, and longdocument features like multiple-document collection and cross-document
style synchronization. But really, there' s
little to fear, as basic technical documentation features,like cross-references,are
comparatively infiexible, and others, like
conditional text, are nowhere to befound.
But those who use FrameMaker for
creating books and other non-technical
publications may be tempted: InDesign's
right-dick access to special characters
and fioating palette for glyphs are real
time-savers; furthermore, ligaturescan be

Composer, which works behind th'e


scenes to gently adjust letter and word
spacing to prevent "rivers" (empty spaces
between words that can cause anunsightly effect in columns of text).
As you'd expect, Adobe is trying to
court QuarkXPress users with attractive
rebates and InDesign's ability to import
Quark files. And while it's at it, it is trying to entice PageMaker users to move
on up as well, with less-generous
upgrade discounts, and of course the
ability to read PageMaker files. (Both
PageMakerand QuarkXPress fi
lessometimes suffer in the transition; keep an eye
on the status box.) The famiTiar user
interfacedoesn't hurt, either.
With its repositioning as a business
package, PageMaker is likely to stick
around for some time as Adobe's lesscomprehensive desktop publishing application. That should give interested users
time to decide if they need InDesign's
new features, or simply to wait until their
local service bureaus start incorporating
InDesign into their workfiow.
But in the end, it comes down to the
showdown with QuarkXPress. I wouldn't quite say InDesign is the Quark-killer
it set out to be; after afi. software is a
moving target, and QuarkXPress 5.0 has
only just seen the light of day, nearly two
months after the debut of InDesign 2.0.

created automatically without interfering

The game is far from over, but at the very

with speficheck or search and replace


functions. There's also the Paragraph

least Adobe's flagship design product an


hold its own quite respectably. CI

QuarkXPress. (It's always been a mystery


to me that these programs, ostensibly for

page layout duties, could for so longlag

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OpenGL
VideoCards
~ WWW.lcteciLca

ieettaetels(4't 6)869-0001

can also be downloaded f'rom Totally

file.

existing file or create anew one.

Installation is very simple:just drag

Q,

installer.
If you buy the boxed version, the CD
includes software that runs under Mac
OS 9, OS X, and Windows. The program

backgrounds
all in a single QuickTime

From:TotallyHipSoftware fnn
wwwtotallyhip.<om,wwwliyeslideshcwrnm
Price:USS4
9.95 (download or box)

Low Price

software releaseswith the drag anddrop

Hip's Web site.


Once installed, IiveSIideShow is dead
to use and includes sample files
to help you get started. Upon launching
it, you are asked if you want to open an

ttregttdeghew3.0

li s New

SSSQueenSt East
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are no extensions to instalk It's aseasyto


install as any of the recent Microsoft

the data files to your hard drive. There

sim
ple

Make your choice and you are presented with an iMovie-style interface
with your images stored in a media area
to the left. a preview of your slideshow
on the right side, and a timeline on the
bottom of the screen.
The interface is also like iMovie in that
Continued onpage 38

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ate andsendone LiveSlideshow file with


built in navigation, soundtrack, and
backgrotmds. The end result is much
more slickandaddsvalue to digital photography.
LiveSlideshow also works well with
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quicka slideshow with a couple of


dozen imagescan be thrown together in
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agal with a number of built-in themes,

it is not easyto create your own. This is


perhapsits only weakness.
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example, requires first registering as a
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graphics.
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unreadableform.
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IP: Internet protocol. Messagesaredxrided into
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ensureseachpacket arrivesat its reguired destv
nauon, or address.
IP address: Aunique numberconsisting of four
groups of threenumbers,each from 0to 255.

that verigesrequests for digital certifiates.


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user's mmputer for the purposeof spying.
Somespyware programsrecord keystrokes.
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to the spy.Spyware e rnvorbte to theuser.
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bps: BitspersKondw measure of datatranster. Abit is Ihe smaltesl porbon of digaal data.
Other commondata rate measuresarekilobit
(1,000bas) andmegabit (one million bits).
CA: Ceraficateauthority-a network authority
that issuesand managessecurity credentials bke
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requestor of adigital ceruficate. Onceconfirmed, the CAissues a certificate.
Deoypgon: Restoringencrypted,and therefore
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Digital certilicate: Issuedby a CAto establish
credentialswhenconducbngyyeb transaftions.
Containsyour name,a serial number,expirabon
dates, acopy of the certifiate holder's public
key, andthe issuingauthority's digital signature.
' I Kept in registnessoauthenbcating userscan
look up otherusers' public keys.
Digital signature: Anelectronic signature used
'to authenticatethe identity of thesender of a
messageor the signer of a document

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of eachrequest. Ammpany conserves global IP
addressesby using a single IP addressfor ag
communications.
Partition: Anareaof a hard drive designatedfor
storing data,thesrzeof which must beby set by
the userprior to formatting.
Packet A bytepfusone parity bit that is for
enorchecking.
Physical d(sconnect: A physically opencircuitunpluggingthe cable.
PKEPublic KeyInfrastruchre-a system
enabling user totransfer moneyand information securely.Often used in ecommerce transactions.Userhastwo mathematically related
keys:.oneprivate, one public. Sheretains the
privatekey, using it to encrypt senririvedata.
She dilibutes thepublic key tothose who
must viewgredata. Recipient usesthe public
key to decrypt themessageand readit.
Port A passagewayfor dgerent senxces, each
usingTCPto transfer data.TCPmaintains order
by asdgning aunique port to each service.Port
rdentifrersnumberfrom 0through 0S,SSS.

Firewall securilyinvoliies dosing agports except


thoserequired for essential services.
Port scan: Ahackertechnique for finding undefendedcomptsers.Messagesaresenttoeach
port, ooe at atime. Theresponse recewedindiates if the port is in use.tt an thenbe probed
for weaknessesand exploited.

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/ Keylogger. Atype of spywarethat records keystrokesof a computer, and either sendsthe


recordedkeystrokesto another party or stores
them for later retrievalanduse.
togial disconnect Allowjng asystemto
remain physically connected but not allowing
data to bereceived or transmitted. IPaddresses
can then bemaintained andthe system med,
but it can't communicatewith other computers.

NAT:Networkaddresstranslation-translating an
IP addressof onenetwork to a different IP

theInternet.
TCP/IP:Transport control protocol/Internet protocol.
VPN:Virtual privatenetverk. Using encryption '
technology ontve computers to sendand
receive privateinformation over a public network, suchasthe Internet Often referred to as
a "VPNtunriel."

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www.canadacmputes.rnm THECOMPUTERPAPER GREATERTORONTOEDITION MAY 2002 68

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Sol u t i o n s f o r S m a l l

B u s i n e s s Co n n e c t i n g H o m e () I Wo r k

Canada trails
in key e-biz
areas: report

Managing your paper


Scansoft helps digitize and organize
documents and forms
Dy DaveChappella

you to look for them. We recently looked


at two paper management products
I'
rom Scsnsoit:PaperPort Deluxe 4 and
Omniform Premium S.

emem
ber the promise of the

paperless otttcct Futurists told us


we would run everything dectmnically, and printers would be used
sparingly, if at all. Paper, filing cabinets,

Called Fest Fo/ward 3.0/ Piointaining the

and storage borne would become obsolete.


Well, it's 2002, and we' re still denuding
forests to print out our forms, correspondence, and even really cool Web
pages. But there are some alternatives if
your budget or conscience motivates

htomentum,the report earned kudosfrom

rs

paperpurt Deluxe Lo
Fram:Scsmoit
wwwscansoitmnf
Price:USS99
indudes:oneTest subsaiption Io Pape/Port
Onlinewith 29 MBonline stetage.
W hen V i sioneer i n t roduced t h e
PaperPortsystem for the Mac several
years ago, we considered it something of

a breakthrough. It included a small


sheet-fed scanner that was just slightly
bigger than the cardboard core of a
paper towel roll. The software allowed
you to store images and documents as
thumbnails, and it even olfered a nifty
Continued onpage 66

Fill just about anything

p ack e d
with handy tools for making
your dRy more productive 2nd y our
d ocuments m o r e
attractive. This month, I' ve gathered up
some of my favourite tools, sll of which
are smart 2nd useful and not, generagy,
well understood.

The Fill Etfcds option in the Format


dialogue is used with Word AuioShspe
objects Io fil l c lcnients with gradient

fills, patterns, and even images. Using


the Fig Effects, you can create circular or
just about any image shape imaginable
for your documents.
To do this, use a shape from the
Drawing Ioolbar 2nd draw the shape in
your document. The shape can be any
BCS LFSnt~o

15 111,28G no, 254M DMI


OVD,IAK, Modem/4 VSlt

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Once you have your shape, you need


an image. It must be on your hard disk
Continued onpage 70

as a whole the sector continues to lag


behindthe SNE e-business adoption rate
in the U.S. According to the study,
Canadiane-commerce net USS26A bggon
last year, a 69 percent increase aver the
previous year's net of USS15.6 billion.
The study also suggests that Canada's
e-business"brand" is gaining momentum
in the global economy, but still has quite
Continued onpage 68

Utetpatge eeee

I 7 ADC Monaol

that.

inthe globalInterneteconomy.
The report's authors found that more
and more Canadian small to mid-size
enterprises (SNEs) are going online, but

34 ODR.244 M/8 W/2 058

ARGc Lens/nuACS21SPK 52 1
I 2 ISM/ DGXTtinll low
m e lan

has helped Canada set ambitious targets

and acted as a catal


yst to ensure we
becomea leader in the Internet economy," he said in a reiease. The report,
available on the Indushy CanadaWebsite
(wwwicgcrs/), made observations and rec-

wnnlelps-l.ea $80$0

WIserechonecelMouse s1 V
onlsws. 18

Business Roundtable forbeing a modelfor


private and public sector cooperation. It

w/InfelPs.l.t 0 089$0

Sssss+ouenDM$5000

closed shape, such as a circle, Triangle,


star, or square.
While you obviously can't Rdd an
image io 0 line, you ran use the free form
line tool io draw 0 dosed shape (doubleclickro dose theshape when you've finished drawing) and add an image Io

tatetPSUR

Industry Minister Allan Rock.


"I would lik
e to commend the E-

ommendationsto further Canada's place

Cool Word tools


7Qfd IS iar/I

n Narch, the Canadian E-Business


Opportunities RoundtabU released its
final report on e-business in Canada.

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"Nobody told me
there was a virus attached
to that email."

Introducing desktop software that's designed to block unsafe


email attachments before they spread through your system.

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c SMALL O F FICE TE C H N O L O G Y 0

Managingyanr paper

HP's PrecisionScan Pm scanning utility.


Clicking on the Return button after
scanning with PrecisionScan took us
back into PaperPort. From there we
could do pretty much anything we wanted with the scan; for example, import
s canned d ocuments i nt o Wo r d
(PaperPort includes optical character
recognition~ r O CR software, discussed in more detail later in this article), and images into a mail program or

Continuedfrom pagedd
method of stacking multi-page documents so they would show up on screen
as a stacked thumbnail with navigation
arrows to turn the pages.
Visioneer has gone on to concentrate
on scanner hardware, and Scansoft, fortnerly a division of X erox, has the
Paper Port software in its portfo! io.
PaperPort works with Windows 9x,
NT, 2000, or XP, and needs a system
powered by at least a Pentium or equivalent CPU, with a CD-ROM drive, SVGA
monitor, 64 MB RAM, and 80 MB disk
space. The software supports more than
a dozen scanner makes out of the box,
including the Hewlett-Packard Scan)et
5370C we used for testing, connected to

image-editing sofiware.
The software's ability to stack thumb-

nail
s to save desktop space has been
retained. Stacking is simple: drag one
page icon onto another, and as with real
paperon a desk surface.the images form

a stack. Navigation arrowsappear below


any multi-page thumbnail, that allow
you to accesseach page in the stack
One of the biggest barriers to sharing

a PC running Windows98.

6les is the number of different applica-

A thorough manual in Acrobat PDF


format is included on the CD. As a version 8.0 product, it's not surprising that
the interface is mature. For example,
toolbars are laid out for easy use and
mouse rollovers indicate the function of
each button.
PaperPort worked seamlessly with

n h Tss cl 0
P w TwwalaA oman

C lSC D

CNA
CNP

Pl PCWCWm

In our virus-ridden world however,


emsil attachments with EXE extensions
(which such self-executing viewers often
use) are untrustworthy. PaperPort circumvents this by saving its self-viewing
files in a format that uses a MAX file
extension.
OCR is the software technology that
interprets letterforms on a scanned page
into correct alphanumeric characters,
which can then be imported into a word
processor or spreadsheet. The OCR
capabilities of PaperPort are very
impremive, which is not too surprising,
considering that ScanSoft also owns
OmniPage and TextBridge,two leading
OCR standalone packages.
Most of our the test pages that were
scanned with the OCR software were
very accurate. However. no OCR soft-

tions and versions available for creating a


document. Unless the people you are
sending a 6le to have the same software
or the correct translation 6lter, there is
no guarantee that they will be able to
open your document. One solution is to

ware is perfect (yet). By importing these

make a 6le self-executing, so a viewer is

For managing images, Paper Port

d s c m w sccwlsbn m O O P Awdmlc

mo mr r pl

lena sensor-Lnlclmoo

U N IX ( S pork Stationer

launched when the recipient doubleclicks on it.

text documents into a word processor,


though. we were able to correct the few
OCR errors. Overall, even with OCR
corrections, this was much faster than

retyping theentire document manually.

Arel

NET WO R K I NG

JAVA Iru
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eh Designing
senesce

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ceat
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f Oldseach.Addibonal storagefor moreformsis
svaibble. Alsoincluded are20Omniform
Filler/DataManagerssnd a licencefor a total of
iOO,with additional Fillets available optionally.
OmniForm requires Windows 9x, NT,
2000, or XP running on at least a
Pentium CPU, with CD-ROM drive,
VGA monitor, 32 MB RAM, and 50 MB
Continued on page 68

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includes basic editing tools, including an


easy way to eliminate redeye, and controls to adjust brightness, contrast,
colour, and orientation.
A document management system is
only as good as its ability to find the
stored information. PaperPort's Search
function allows you to search for exact or
approximate words and phrases. It works
well, but the large caveat here is that the

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UPGRADE YOUR
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Intel Pentium 1.0 Celemn
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heel Pemium m I ad
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Intel Pentium IV 1.7(t (128/2561
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Intel Peatium IV I.OG (128/256)
Intel Pcntium IV 2 G (128/256)

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Intel Pcmium SEIVEOO CF LERON
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intel Pentium El I OOOA


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wnwransdsmmputet.mm THE COMFUIERPAPER GREATERlDRONlo EOmON MRY 2002 67

~ SMAL L O F FICE TEC H N O L O G Y n

managingyour paper
Continuedfrom page 66
disk space. Internet access and internet
Explorer 5.0 or higher are required for
publishing forms and retrieving data
&om wwweamniionn.com.
Over a dozen scanner makes are supported. We installed OmniForm on the
same Windows 98 test system used for
PaperPort 8 test, and used the same HP
scanner. The OmniForm wizard bung
the system after an initial scan, which
required a reboot. but that proved to be
an isolated problem.
In case you are not familiar with
forms software, depending on the pro-

HTML, and RTF. For maximum versatility, a form can be saved in all formats.
A flat-file database can be created for
each form, with up to 10.000 fined
records per database, according to documentation. Once forms are Sled in, the
data can be searched.
Omniform supports online firrms. By

publishing a form on a Web page, users


can collect data &om any visitor who

fills in a Web-based form.


When Omniform isopened you can
create a new form or work with an existing one. As part of our tests, we scanned
in an existing form, following which the
software opens a Proofgeader wizard
that highlights an the blank fields of the

gram, you would be able to do some or

form in yellow.

all of the following: design forms electronicany, convert paper forms into
electronic ones, process completed
paper forms e(ctronically by scanning
them into the software, and/or design
and accept data electronicany without
going thmugh the paper form stage.
Omniform allows users to b oth
design forms and to convert existing
forms in an electronic format, induding
OmniForm. M ailable Filler, PDF,

When the Form Image button is


cncked the actual form image is displayedin a lower window, allowing you
to check the electronic version against

Canadatrails in keyo.biz areas:report


Continuedfrom page64

U.S. corporate tax rates.


EnableCanadian e-business startups to

attr
act and retain talented employees
a way to go in catching up with other

by changing the tax treatment ofstock

options.

developed nations.

Canada has moved up in the world,

Expand use ofRRSPs forearly-stage ven-

ture employees.

though,climbing to the number three fiom

the number four spot in worldwide e-readinm, ranked by the EconomistIntelligence


Unit andPyramid Research. However, westill

Tax deductibility of student loan princi-

trail in networked readiness, ranking 12th


outof75 nations,according to a study out

gesti
ons,some ofwhich have already seen
a responsefrom governmentin theform of

oftheCenterforInternational Deretopment

lowered tax rates. Also mentioned is the

at Harvard, and the World Economic Forum.

need for high-speed broadband Internet

Overall, Canadians are accessing the


Internet raore percapita than any other67

accessto the approximately 80 percent of


communities that are currently not served.
A brief mention' is made of the "brain

nation (the seven largest industrialized

countries, agroup that includes3apan, Great


Britain, the U.S., France, Germany, and
Ital
y).The reportsites that in 2000, 63
percentofCanadian businesseswere online.
However, in connectivity, Canadian small

paL
FastFonrard 3.0 makes many other sug-

drain
" to the U.S.. with suggestions of
how to increase the flow of skilled workers
enterin
g the country.

The Canadian governm


ent is urged to
put even mare focus on offering govern-

the paper originaL

businessescontinue to trail the equivalent

The software includes some design


automation tools. For example. field
numbering can be done manually or
automatically. Also. text formatting can
be copied from one text object toanother with the Text Formatting tool. 0

sectorin the U.S.,with amund 50 percent

ment services online. The report's authors


notethat 73 percent of Canadians feel

online, as compared to 77 percent of small

that putting services and information

businessesconnected in the U5.

online is a good use of tax dollars, and a

The report offers a number of sugges-

similar number, 77 percent, fee( that gov-

Uons,aimed mostly atgovernment,to foster Canadian e-business growth, incWding:


Narrow the gap between Canadian and

ernment services online will improve the


way Canadians interact with government.
CanadaComputes.cam

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v SMALL O F F ICE TEC H N O L O G Y >

Cool Word tools

you open Normal.dotand make your


change to it before saving and closing the

Continuedfrom page 64

file again.
and can't come directly from the Clip Art
Gallery. However, if you have an image in
the Clip Art gallery, choose it, right-click

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Wrapping text around dip art

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Nahh 4IONO Wll.

,.. RHR

When you insert an image or clip art into


your document you can set Word to
wrap the text around the image by selecting the image and choosing a Text wrap
option from the picture toolbar.
If you choose the tight option, the text
will wrap closely around the image, even
if the image shape is circular or triangular. The image is buffered by a special
wrapping shape that is drawn around it.
This shape can be edited. To do this,
click the shape and choose Edit Wrap
Points from the Text Wrapping options
on the Picture toolbar. The nodes that
affect the text flow will appear and you
can drag them with your mouse in or out
to change the wrap shape. Click on the
line in any position and you can add a
node. To remove a node, hold the
Control key as you click on the node.
You can also alter the wrap points on
photos and other types of images so you
can, for example, create shaped text over
the top of a photograph.

Meleut OI4OSNSWVNNIO 44elhl tat IMNNO4 Celt, NOI4N ~N W OOM Mleeel O Nhlel, INIWWIO lel Iel Weel la,

The Borden andShading dialogue hasopfions for

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on it, and select Copy. Open your graphics software or paint program and paste
it into it before saving the image as a
BMP file.
It may also pay to check aspect ratio of
the image you plan to use to make sure
it's OK for the shape you' re using. Aspect
Ratio is the relationship between an
image's height and its width a perfect
square has a I:I aspect ratio and an
image that is twice as wide as it is high
has a I:2 aspect ratio. To 6nd these measurements for any shape, including a
freeform shape, right-click the shape and
choose Format AutoShape. Select the
Size tab, then read the dimensions from
the dialogue. If an image is approximately the same aspect ratio as the shape you
will be putting it into, it won't be skewed
when you add it.
To add the image to the shape, right
click the shape and choose Format
AutoShape, Lines and Colors tab. From
the Fill Color dropdown list, choose Fill
Effects, and fifi the shape with a gradient
6ll, pattern, or image if you want. To use
an image choose Picture, Select Picture,

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Se Iuiumoll KnowledgeBasecanlains agreat maao youcanuseto print asample of agyaur fonts.


then locate the image. Click Insert, then
OK.
In addition to filling unusual shapes,
you can fill a text box, then type text over
it for an interesting elfect. If the image is
too dark under the text, right-click and
choose Format AutoShape, Colors, Lines
tab, and increase the value on t he
Transparency slider (the higher the
value, the lighter the image will appeardisappearing entirely at 100 percent).
Although it's not possible to fdl a table
with a background image or a gradient,
you can get the same effect if you add a
text box or rectangle filled with the
image or gradient behind the table. To
do this, with the text box or rectangle
created and fiiled as detailed above,
right-click i t a n d c h oose Format
AutoShape, then Layout. Choose the
Behind text option and drag the object
so it is the same size as the table.

Picture preview
You may have noticed that choosing a
filename in the File Open dialogue will
sometimes display a small thumbnail
view of the document in the preview
window, whereas some other documents
simply show a few lines of type.
T his option i s controlled by t he
Document Properties. which you can
change by choosing File, then Properties.
In the Summary tab, there is an option to
Save Preview Picture, which will save a
preview image or small thumbnail of the
6rst page of the file with the 6le itself. If
selected for a 6le, you'6 see the preview
image in place of the text when you next
select the file in the File Open dialogue.
You can enable or disable this feature
on a document by document basis. The
current default setting for it is stored in
yow NormaLdotfile so you can change
it permanently for all new documents if

Itukiug text boxes


One feature that recent versions of Word
have borrowed from desktop publishing
software is the abiTity to create text boxes
that can be linked together so text flows
from one to the next.
This is useful for newsletters, allowing
a story to start on one page and continue
on another. To link text boxes, you must
6rst create them and import text into the
box in which you want the story to start.
Select the text in the 6rst text box and
click the Create Text Box Link button on
the Text Box toolbar. The pointer will
change to an upright pitcher, after which
Continued on page 87

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Platform News
Ma c in t o s h

Linux

Wi n d o w s

Pa l m

E m e r g i n g Tr e n d s

Faster components

make faster computers


t's no surprise that every time you
turn around, there's a newer and
faster processor on the market. But
while processors get most of the publicity, the speed and quality of other components that make up a typical computer are also improving. Here's some of
what's new.

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An update on
the mother of all
components
By SeanCannlhers
ince we last looked at motherboards in the December 2001 issue,
there have been a few developments and new products worth noting.
As before. we divide the products into
those designed for Athlon and those
designed for Pentium processors.

Pmcessors gel fas(er


AMD Athlon XP 2100+I Continuing
with its performance-based nomenclature, AMD has introduced the newest of
its processors, the 1.73 GHz Athlon XP
2100+. The processor is simply a speed
step in the Athlon XP line, and offers no
new technology over the 2000+. The
only thing you'U notice is that the organic packaging is now AMD-corporate
green instead of the brownish colour
sported by previous Athlon XP processors. The processor is available in Socket
A format, and runs on a 266 MHz frontside bus. The processors will cost
US$420 in quantities of 1,000.
Other AMD products: AMD has also
introduced a new multiprocessor version of the 2000+, dubbed the Athlon
MP 2000+, which is designed for higher-

Motherboard
redux

Albion moglerboards

iatal Paanmn Baanane&4l


end workstations. Though the Athlon
MP 2000+ can be used by itself. its
design allows it to handle a greater processing load, and it's more expensive
than the Athlon XP 2000+ single CPU
(US$415 versus USS339 for the single,
both in 1,000 quantities). There's also a
new mobile processor in the AMD lineup, the Athlon 4 1600+, which will check
in at a price of US$380 in quantities of

AMD Duccn 850

Pcchlpa Malo

128 pcl 33 RAM


2OG ATA-IO o HDD
48X CD-Rom/Floppy
32MS ONBOARD Video
I &BIT ONBOARD Sound

Integrated I 0/Ion NIC


5&K AMA Modem
ATX 3OOW Case
Wln98 KB/Mice/Specke

N~TEBQf2K
CS I-BUDDY 31850
enllum 4 1. 6
56 DDTd2OG HDD
15. 'I TFT/DVD
USB2.0/ILINK1394

1.000. The Athlon 4 is a speed step from


the previous 1500+ model, and continues to olfer AMD PowerNow! technolo-

gy for longer battery life.


Going to 0.13 microns: There's also
been a buzz about the next-generation
Athlon, which will Anally make the leap
to a 0.13-micron manufacturing pmcess
(the current generation of processors
Continued on page84

VIA I Giga Pro


VIA Vtl SS
128 pe t 33 AAM
2OG ATA- I Oo HDD
8 2X CD-Rom/Flopp y
BMB ONBOARD Video
I &BIT ONBOARD Bund

Because testing for this report began


before the faster 2100+ chips were available, we tested aUboards with the Athlon
XP 1900+, the processor we started our
testing with. Of course, if you used the
newer 2000+ or 2100+ processors.
scores would be slightly higher.
AU the boards were loaded up with
256 MB oftheappropriate typeofRAM:
the DDR came Aom Crucial (wwwauoai.com), and PC133 SDRAM was supplied by Kingston (wwwkingnon.com).

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64MB ONBOARD Video
CREATIVE SB B. I
Ac97 Audio
DLINK NIC I 0/Ion
Ontacccd NIC I 0/100
5&K Modern
5&K AMR Modem
ATX 30OW Case
ATX 3OOW Case
Win'98 Ke/Mice/Spwcker Win98 KB/Mice/Specke
PENTIUM 4 1.&Gna
ASUS P48333VM
286 pc I Sa AAM
20G ATA-100 HDD

Integrated I 0/1oo NIC


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22 MAY 2002 AIE coMFUIER


Rapsa Gas/BER lokouio EDITOR wawcaaadammpulascam

Continued on page 74

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a PLATFORM N EWS

8'

MUNobesrd rsdMK
Conrinuedfrom page72
Internetcontentaea)ion

166

O~ffice od
5

rk 2001

VIAApollo KT266AchipseL
5ocket A
Compatiblewith Athlonand Duron, AthlonXPready.

One AGP
And six PCIMO
E.
Four sion for DDR
SDRAM.
Highpoint ATA/
100RA)Omntroller.
Mounting holesbi
at dgerent than on same
ether AlX boards(boord i)self mayrest against
mountingpoinls Onthe Gse).
Apart from a potential issue with the
mounting holes, the KR7A-RAID board
is pretty good just pop a bit of black

electrical tape over any built-in mounting bumps and you should be safe. There
are plenty of slots for add-in cards and
RAM, and the onboard RAID is a nice
addition. The scoresaren't the best of the
bunch, but they' re still very solid.

IWIUXPSSSC
From:)will USACorp.
www.iwillussmm

Internetcontentcreation
5
I k2001
ALI MAGiK I M)647/M)535D+chipseL
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169
169
169

Compatible with Athlon Ind Duron,


Athlon XP-

ready.
ATA/133
drive interface.
Highpoinl ATA/
133RAIDcontroller.
CompIBl)le withODR333, ond basthree slols.
Onboard 5.1
digital audio (indudesbracket)
ond SImepoIL
IDE cablemme
s wilh pull tabs for easy
remmi41without slressingthe wires inside.

One GP
A andRvePCIslots.
This is probably the most interesting
board we looked at this time around. It
includes at least two technologiesDDR333 and ATA/133 we've yet to see
elsewhere. The ATA/l33 worked just
fine, both on the main IDE chain and on
the RAID. However, because it's built in.
you' ll still have a 137 GB capacity cap for
your hard drives. The DDR333 was a bit
more mysterious: the board handled our
test samples just fine, but the BIOS had
no clear indication of the speed of the
DDIL It's still one of the more fully featured boards. and the automatic driver
install was pretty slick

SONIO SpscswSIker M(OS'-U


From:ShuAleInc.
www cenBlker.cpm
Intemel con)Macreation
t~t l d
5 mark2001
Via Apollo KT266Achipset.

178
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Socket A
Compatible with Atblun and
Duron.
One AOP
endsis PCIslots.
Four slots for DDR
SDRAEL
Highpuint ATA/
155RAIDcuntroller.
Onbnsrd 5.1
audio (indudes bracket for sub-

lots of PCI and RAM slots, as weU as


onboard audio and a RAID controller. If
you have a problem, it may be Rnding
these boards at retail, as the distribution
in Canada can be a bit sparse.

woofer)andgameport.

SoyoKTVORAC
SON Plus

grsckel included
for two addiliunal USBparis.
The Spacewalker board is also built
around Via's KT266A chipset, but it
turns in a better score than the others,
something Shuttle boards often do. The
configuration looks pretty good, with

From:SoyoComputer Inc.

www usa.mm
Internetcontentaealign
ONce od

170
171

Socket A
Compatible with Athhn and
Dufon.
Three slots for DDR
SDRAAL
One AGP
and five PCI slots.
Twn RAID
cnnnectgm
Onbusrd 10/100
Edfemet
Onbuerd 5.1
digital audio.
We looked at the Soyo K7V DRAGON
last time around, and this is a regnement
of the previous version. As before, the
DRAGON stands for the features on the

vides pretty solid p erformance al


around, and the DRAGON features add
up to a pretty good al-in-one value.

Soyo SY-XTVTAPro
Fmm:Snyo ComputerInc.
www use.com

Internetcnirlent ceslinn

overclocking, and networking). It pro-

Connnued on page77

IST

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157
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5
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Mogierboardredux
Continuedfrom page75
Compatible with Athlon and
Dumn.
Three slots for SDRA
M.
One AGP,
one ISA,and five PCIslots.
OnboerdAC97eudio.
Jumpers Preconfigured
for Duron (200 MHz
front-sidebus).
Taking a look at the SDRAM side of the
equation, we have this board. Because it' s

an S DRAM board i t c o mes prejumpered for usewith a Duron chip (the


reasoning being that Athlon users will
want to use a DDR board), but you can
drop in an Athlon easily enough. As
expected. the performance drops fairly
noticeably when you team up the Athlon
with SDRAM, but the performance is
still pretty good. The board comes with
onboard audio, and still features one ISA

slot for usewith older add-in cards.

Pentium 4 mothefboards

TLJauTrinity KT-A
From:TyenComputer Corp.
www. n.com

Internetcontentcreation

162
161
161

Office roduciiv
5 maik2001
VIA Apollo KT133A
chipset
Socket A.
Three slots for SDRA
M.
One ISA,
oneAGP,and six PCIslots.

MB of the appropriate type of memory:


both PC800 RD RAM an d P C ! 33
SDRAM came from K ingston, and
Crucial supplied the 266 MHZ DDT

No onbosrd
audio.

Checkthe settings!

ne ofthe boards we used this time around, through no fault ofits own, helped
illustrate something we know instinctively but don't think about until it jumps up
and bites us: even a siight misconfigumtion in your Windows installation or BIOS

settings can compromise performance. Ourtest bench uses an 15-120 drive instead ofa
floppy, and we typically turn off all unwanted components (serial ports, gameport, etc)
to achievebest performance during benchmarking.Atone pointduring oursetup we had
to clearthe Cis105,erasing those settings and going back to the board's defaults, which
wasn'tcaught.Although everything looked fine during Windows and Sysmark setup, we
were getting consistently bad benchmarking results. When we caught the problem, reinstalled everything, and rebenched the system, the scores went up 30 points.Though it

wasan annoyance,it'sa good lesson foranyone who is building a system: make sure you
have everything configured for efficiency, or you may be sacriTicing system performance!
Sean Carruthers

Compatible with boih Athion and


Duron.
Jumpers Preconfigured
for Duron (200 MHz
front-sidebus).

From:Abit Ltd.

wwwabit-use.com
Internetcontentaeifion

154
158
171

5 maik2OOI
Intel 850 rhipset
Socket 478.
Four slob for RDRA
M.
One AGP
slot with retention dip, five PCI,and
one CNRslot
Indudes Abit's own
Hot Rod100Pro RAID (two

sockeu).
Continued on page78

street.ca

We providedthe following services to our customer:

S ystem Upgrade

everythinggeek In the GTA and beyond

Specisi ernrdau at

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Abii Tilyll-RAID

Another look at the SDRAM side of


Athlon, Tysn's Trinity KT-A also comes
pre-jumpered for Duron, but it's easy
enough to set it up for Athlon too. The
performance here is a bit better than the
Soyo board, but still markedly lower
than a DDR board. This one skips the
onboard audio but adds another PCI
slot, as well as including an ISA slot for
older cards. If you need to stick with
SDRAM or require at least one ISA slot,
this board certainly looks good.

SLINNY CONIl'UTKRS LTEk

gain, as these tests were done over


the span of a few months, all
osrds were tested with the older
Willamette 2GHz Pentium 4. Moving up
to any of the Northwood-based CPUs
(2.0, 2.2, or 2,4 GHz) would increase
these benchmarking numbers accordingly. All boards were tested with 256

W eb Page Design
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< PLATFORM N EWS >

'

Rf(etherheerd redux

Internetcontentcreation

Continuedfrom page77

O~fke nxlucfiv'

164
145
154

5 mslk2001

Sec t s

Sm~ l
~

/ar c s > r r i c e / r c

Macun rvv
ace Ceiivlrieu
P/icmnxm

Onbosrd AC97
audio; gamepcrt available on
ihdudedbracket.
Requires ATX,
I2V, andAUXpower connectors.
Built in POST
code display LEOfor Iroublelhooting booteno/s.

risc pKr Aenocmr

The TH70-RAID is one of Abit's Pentium


4 boards, and while it looks pretty normal
in most respects,one thing that standsout
immediately is the little LED POSI'-code
display, which indicates the status of the
system. This is especially helpful if you've
run into problems, and you' re not sure
what the ermr is. It lets you know why the
board may not bebooting properly, which
will save time, especially if you' re asystem
builder and time is at a premium. The
only pmblenu this one uses more costly
RDRAM. The big benegh RDRAM shows
its performance benegts over SDRAM
and DDR at higher dock speeds,and this
board comesthrough, turning in the best
score of the Pentium 4 boardsthis month.

Intel 845chiptet
Socket478.
One AGP
slot wilh retenlion clip, aswell as one
CNRsnd fwePCIsiotk
Onbosrd
AC97audioandgsmepoit
Three slots for SORA
M.
Requir
esAIX,12V,andAUXpowerccnaectctk
Front-sidebuscan beoveidccked from 400
MHz to992 MHz(could be handy fcr forthcomingprocessors using s higher bui speed).
Again,
you can see the performance difference when you drop down to standard SDRAM by looking at this board's
scores. They' re still OK, but the o(Rce
productivity component takes a pretty
substantial slide when compared to the
scoresbeing generated by theAthion KP
processors. They' re not Far off the DDRgenerated Pentium 4 scores, though. The
congguration of the slots is pretty standard, though the overclockability of the
bus may make this one worth a closer
look for the real enthusiasts.

AapenAXSSSPro

Intel $$6SBG

From:AOpeu,Ihc.
wwwaopenznm

From: Intel Corp.

Three unheard
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< PLATFORM N EWS R

Msgisrbsard redux

www.iwillasa.ram
Internetmntentcreohan
~gce rodu '
O

Continued from page 78

165

'

www.intel.com
Internetmnieni creotion

5 r k 2001
Intel 845 chipset

182
152
166

5 mork2001
Intel 845D chi
psst.
Stxket 478.
One AGP
ond six PCIslots.
Onboord SoundMAX
audio.
Faur USB
partc

154

Socket 478.
Three slais for SDRA
M.
One AGP
ond six PCIslots.

Onboord
Digksl 5.1audio, snd boardcomes
with bracketfor rearand subwaaier.
Gsmeport induded.
IDE cablemme
s wiih pull-tabs for easy

removalwithout suessingthe wiresinside.

Onbaord
10/100MbpsBhernet
Two slols for DDR
SDRAM.
Requires ATX
and 12Vpower connedots.
Intel's own DDR-besed chipset for the
Pentium 4 is 6nelly here, end this new
board incorporates that c hipset.
Pitting)y, the Intel board is the one that

givesthe RDRAM board the bestrun for


its money, turning in s score that's so
dose that it's within grasping distance.
The inclusion of audio end Ethernet is 5

nice touch, ss well es s full four USB


ports. Thoselooking for good performence snd maximum compatibility will
6nd e compellingsolution here.

Requires ATX,
12V,and AUXpower connedors.
Iwill works with Pentium 4 chips too, end
this one provides Iessoneble if not exactly
stellar performance. It's another SDRAM
board, which is why the scores are a bit
lower, but the con6gurstion is pretty good,
snd Iwill thoughtfully provides extremely

wdl-designed IDE cables (they havepullmbs that allow you to remove the cable
&om the socket on the motherboard without having to flex end potentially dsm-

sge the &sggewires inside). Again, lwill's


automatic driver install is very handy.

RRSI68$ ulha333
From:MSIComputer Corp.
Continued on page82

lm1I P4$
From:twill USACorp.

Legacyfree: Abit MAX cuts past ties


here's been talk of the legacy-free

12 IDE devicesto be connected directlyto

motherboard for quite a while now,

the board.

butvery few manufacturers have hsd


the guts to truly follow through. There's
always been s worry that getting rid of ell
the older connectors might upset those

The Athlon version of the board, the

AT7, will support up to four sticks of


PC2700 (333 MHz) DDR SDRAM, while the
Pentium 4 version of the board, the IT7,

who want to use sn old printer ar modem

will handle only three sticks of PC2100

with the new system.


With the release ofits new MAXmotherbosrd line, Teiwsn's Abit Computer
(Twmdbit-ussmm) is damning the torpedoesand going fullsteam ahead.

DDR.

The MAX series is designed to bring the

bestnew technologies onto one motherboard.Iteliminates both PS/2 connectors


snd serial ports, substituting muldple USB
2.0 ports for connecting to printers, keyboards,mice,snd modems.

Oneportfor 10/100 Mbps Ethernet wig


also be buiit onto the board. Six-chsnnel
audio is built into the board, including
opticslin/out.
There will also be'en optional frontpanel Media XPinterface svsilsbie for the
boards. which adds two USB2.0 ports, ss
wellss support for Sony's Memory Stick,
Psnssonic SD cards, sn d s tandard
Compsctflssh cards. The interl'sce will

Three RireWire ports are also built into


the board, for connecting digital video
cameras or external drives. I

include e headphone snd microphone port

n addit
ion to the two standard IDE

the time you read this, with the IT7 RII-

channels, the MAXwill also include Iburchannel ATA/133 RAID, allowing e total of

lowing in late Msy or 2une.


Sean Cauutbers

sswelles SPDIFin/out.
The AT7 is expected to be available by

UComputersInc.

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< PLATFORM N EWS a

Molierboxrd redux
Continuedjrom page 80

turning in fairly good benclunarking

www.msicom uter.corn

one can only assume that the numbers


would be much worse than those we
obtained).

numbers (with impmper IDE drivers,

Internetcontentcreation
Oifx~erduudiyiiy

172

wwn, n.com
Internetmutantcreation
Office rodu'
5

CNRand five POslob.

149

d i2001

One AGP
slot with slidingretention mechanism,

the hesisinkmounting bracket.


One AGP
aad five PCIslots.
Requires ATX
power mnaector only.
One of the two boards we looked at that
contain VIA's disputed P4X266 chipset,
the Trinity 510 turns in fairly competitive performance. With four, this board
has moreslots for memory than any of
the other DDR- o r SDRAM-based
boards. If we have a major complaint
about the board, it's the area amund the
heatsink, with at least one capacitor right
in the line of fire of one of the heatsink

drivers disc (un)em they're bundled in


with the ones labeled AGP), but it didn' t
seem to be a huge issue, with the board

G 2 0 0 0
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thecompany'sWeb site.C2

' NB
If you happen are a freelance Writer, you know lio'w tough the market is at the
! moment. So here's a bit of help. Writer, researcher, and Web designer Peter Warwick has
builta site, Pete/s Place of Freelance 2ournalism, devoted to the bufi
iness. As he
desrribes it, this is primariiy a site for professionais, but there are a few nods to the

Amn 1610 0009 ~

support issuesto the company via emaffo

www.gnoocsvs.com

G o I d
2 0 0 0 G o l d A d v a n c e pl a t inu m 2 0 0 0
er
A IVID performance C sf f ic e
S t a r Adv a n c e

impmstve). A note technical support for


Via motherboards isdone &om Taiwan, srf
if you run into a pmblem you' ll either have
to call overseas or submit your technical

aswellasoneCNRandff
rePCIskas.
Oabosrd
AC97audiosnd fsmeport
Requires only AIX
aad 12Vpower maaettots.
Biarket iaduded for adding avo
USBparis.
Here's the other Via-based Pentium 4

No audio
onbosrd.

numbers above are DDR266 results), but


it handled three sticks without complaining. One bit of weirdness: there
don't appear to be IDE drivers on the

performance. which, considering Intel's


disappmval of theP4X266 chipset, isfidriyj

Sixket 478.

Three slots for DDR


SDRAM.

5ffffhtly awkwa
rd capsdior placement neato

didn't notice ahuge performance differencewhen using DDR333 sticks (the

181
151
165

5 m ark 2001
VIA P4X266
chipset.

VIA P42266
chipset.
Sorket
478.
Four slats for DDR
SDRAM.

Requires ATX
aad 12Vpower mnneckss only.
Bracket wffh
twaexffa USBparis induded
If you' re looking for something a bit different, this bright red baby has a few
twists. It's one of the few boards we've
seen that includes SiS's 645 Ultra333
chipset, which adds compatibility for
DDR333 memory. With this chipset, we

L ~e

Internetmnientcreation
Oiff
ce roducff
'

178

'

Onbosrd
AC97aude andgsmeport

IV I Q Q M I

From:Vis Technologies,Inc.
www.vis .com

Fram:TyanComputer Corp.

- One AGPsknwith retention dip, aswell asone

ON ternal Nma lml


a.msaem pmIN
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market back when the threat of an Inte


lawsuit was still making other mother2
board manufacturers a bit wary). There
are a few dffferent versions of this boarsk
available, and the one we looked at corner
withonboard audio and a gam eport.The
performance, while it's not at the top of thj
beep, is certainly one of the better results
turned in (it's just ahair behind Intel's owii

Vin P4XS-S
Iiyau TkiuikySID

5
200 1
159
515 645
chipset
5odiet47lk
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SDRAM, up to 333 Muz.

eOMN Mm e 00 ~

board, fittingly put together by Via'sowiI


VPSD division (a decisiondesignedto gg
rnotherboards with the chipset on th

mounting bracket pegsif you' re not


exercising extreme care, there could be
damage in this area. Othenvise, it's a
pretty solid board.

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emergencies, the Pentium 4 Pmcessor-M


can scale back performance levels
depending on how much processing
power is needed, and an fluidly change

new p rocessor l i ne, d ubbed as necessary.


Thoroughbred,is scheduled for release
This technology. known as Deeper
sometime before rnid-2002, but there' s Sleep, will allow mobile devicesusing a
no offidal word yet. Stay tuneL
mobile Pentium 4 toachieve even longer
intel Pentium 4 2.4 GHQ Again simply a speed step. the 2.4 GHz Pentium 4
is built on the Northwood core and runs
on a 400 MHB front-side bus (though
upcoming processors will reportedly
step up to 533 MHz for increased performance). The CPU is fabricated using
a 0,23-micron process and ships in the
Socket 478 format. The pridng should
be US$562 in quantities of 1,000.
Intel Pentium 4 Pr ocessor-Mc
Thougha few Pentium 4 notebooks have
already debuted, they' ve incorporated
the desktop version of the processor.
Intel has now officially launched the
mobile Pentium 4, which will be available in 1.6 and 1.7 GHz models. and will
feature better power management
options than those desktop models
offered. While the desktop chip could
scale back performance to deal with heat

battery life than previous mobile chips

could provide.
The chip is designed for use with the
mobile 845M chipset, which is necessary
to accessthese power-saving features.
The chips will be available in 1,000-unit

quantities for US$510 (1.7 GHz) and


US$401 (1.6 GHz).

nte(pwtedgraphicyget bette
Though we haven't had a chance to look
at boards with nporce or IGP, they' re
both worth mentioning, because they
threaten to make integrated graphics a
satisfactory choice even for those who
want to play today's newer and more
graphically demanding games something that just hasn't been possible on
older integrated chipsets.
NVidia nporce: WVidia has earned a
sterling reputation for high-perform-

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4 PLATFORM N E WS
ance graphics, and nForce is its entry
into the integrated chipset field. Ever
since Intel's 815 chipset, bringing the
video and sound onto the motherboard
has beeo more acceptable and efficient,
and the lower price certainly doesn' t
hurt either.
The problem has always been that the
video component hasn't been anywhere
near the quality of an add-in boarcL
nForce'
s integrated graphics are at the
level of the GeForce2 add-in card, which
means that for the first time, those with
an integrated chipset can safely play
games without worrying too much
about the quality of the graphics.
The only problem: because nVidia
doesn't have a licensing agreement with
Intel, the nForce solution has only been
available so far for AMD-based boards
on the desktop, limiting its penetration
into the market.There have been a few
motherboards with the technology, but
so far the adoption hasn't been over-

whelming.
ATI IGPI Canada's own ATI has now
stepped into the integrated chipset ring
with IGP (which stands for Integrated
Graphics Processor, fittingly enough).
The technology is based on the Radeon

8500 technology. and while it won't provide the full discrete Radeon 8500 performance level (integrated never does), it
will be head and shoulders above pretty
apart from nForce, which ATI claims it
will outperform by a slight margin.
The advantageof the ATI technology
is that it will be available for the majority of new desktop and mobile machines,
both AMD and InteL
The IGP will come in both consumer
and corporate fiavours, and motherboardmanufacturerswillbe ableto use
ATI's complementary south bridge (the
IXP, which includes 3Com networking,
USB 2.0, and onboard audio among
other features) or another established
south bridge I'rom another vendor.
The technology is also being designed
as a mix-and-match technology (rom a
manufacturing standpoint, with pinc ompatible components making i t
unnecessary to retool the line every time
you switch one of the components. ATI
hopes this will ultimately make the manufacturing process more efficient, and
will bring overall cost down meaning a
lower-priced motherboard.
Continuedon page 86

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Continued/rom page 85

DDRSDR/DII speedssp
Just when you' ve finally gotten used to
the idea of Double Data Rate (DDR)
SDRAM, there's a new ilavour starting to
fioat about. DDR is rated by its speed or
potential bandwidth, and has until now
come in two varieties: PC1600/DDR200
(1.6 Gbps throughput, 200 MHz bus)
a nd P C2100/DDR266 ( 2 . 1 G b ps
throughput, 266 MHz bus).

The new type will b e known as


PC2700 or DDR333 (ifyou've fi
gured
out that this is because it has a bandwidth of2.7 GHz and runs on a 333
MHz bus, move to the front of the dass).
At the moment, there are very few
chipsets that wig recognize the faster
memory, though it should run just fine
at 266 MHz in older motherboards.
ALi's Magik I chipset, SiS's Ultra 645
and VIA's KT333 are three of the chipsets
which accommodate 333 MHz DDR.
There are reports that some boards with

AMO'sAthlsa MP pntuasan ssdAMO-Tsa MPX

chitnet (top),sadAthtm XP(helen).


Continued onpage 87

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c PLATFORM N E WS
DDR333 support may accept a maximum of two sticks of the memory, and
adding a third stick may cause the memory to drop back down to 266 MHz we
haven't been able to confirm this yet. but
we will certainly try to as soon as possible.

ATAEBMtsstsr
As both processors and memory get
faster, it's likely that a computer's biggest
bottleneck wifi be the hard drive, unless
something changessoon.
Most new motherboards that are shipping right now use the ATA/100 standard, which allows data to be transferred
to and from the hard drive at a rate of
100 MBps (megabytes per second).
That's OK, because most hard drives run
at ATA/100.
Two manufacturers are trying to speed
things up; one has actual products and
the other is now starting to talk up the
next leap forward.
Maxtor is the company with faster
products currently available, using the
ATA/133 interface. We reviewed a couple
of its new hard drives using this standard, and they worked just fine. The

CoolWordtools

problem is that none of the other hard


drive companies seem particularly interested in ATA/133 at this point, which
means that for now, it's pretty much a
Maxtor format.
So far we' vegotten our hands on only
one motherboard w it h A TA/133
onboard, fmm Iwill, though there are a
few others currently available most
notably from Asus, Gigabyte, and MSI,
though other manufacturers also offer
the tecbnololi.
The current lack of ATA/133 hard
drivesmay be because companies are
holding out for Serial ATA. a technology
that Seagate is particularly high on.
Seagate has already demonstrated a hard
drive design that can transfer data at 150
MBps, already faster than ATA/133, and
expects that Serial ATA will be capable of
data transfer rates of 600 MBps without
adding substantially to the cost. While
drives aren't commercially available yet,
Seagate is making plans to integrate it
into upcoming hard drives.
An added benefit of Serial ATA is that
the drives wlfi be hot-pluggable, allowing you to add a hard drive to your system without having to shut down. 0

Continuedfrom page70
you can click the second text box to link
the two. If the Text Box toolbar is not visible, display it b y choosing View,
Toolbars, then Text Box.
Text will now flow from the first box
into the second whenever there is too
much text to be contained in the first
box. You can create cascading text boxes
by linking the second text box to a third,
and so on.
The Text Box toolbar contains buttons
that afiow you to follow the series of
linked text boxes, moving from one to
the next. Click on any of the text boxes
and the Next Text Box and/or Previous
Text Box buttons (as appropriate) will be

displayed.
You can break the link at any Text Box
by choosing the Break Forward Link
button on the toolbar. The break wifi
disable all links in subsequent boxes.You
won't lose any text, though, it will roll
back to fifi the current box.

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the disks and into the right folder.


Recent versions of Word haven't had
the macro either and getting a printout
of the fonts on yow system hasn't been
easy in recent times, unless you' re a dab
hand at programming in Visual Basic for
Applications and managed to come up
with a DIY solution. However, there is an
easier way and that is to use amacro that
is buried in the Microsoft Knowledge
Base.
It's in article number Q209205, which
can be found by typing the following
Continued on page 88

'

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use theWord 95 macro by copying it off

41 6)822 00-

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Lexmark, Apple, Brother. Xerox ...

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years, you may recall a font sampler that


shipped with Word 6.0 and 95. It was a
macro that installed with Word and
could be run to create a table containing
a small sample of all the fonts you had
on your computer.
If you printed it out, you'd always have
a hard copy of available fonts to refer
to it was a popular tool for good reason. Unfortunately. the macro didn' t
ships with Word 97, but that didn't matter too much becausemost of us still had
our old disks kicking around and could

If you' ve been using Word for a few

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Cool Word tools

.TypeT
ext "abcdefghijklmnopqstnvwxyz'

Continuedfronr page 87

lem is the macro security level setting for


your copy of Word. To alter this so you
can run macros, choose Tools. Macro,
Security, Security Level tab, choose
Medium, and click OK. You must exit
Word and restart the program for these
settings to take efFect.

' Insertexampletext(Numericcharacters.)
.TypeT
ext "0123456789?5498Op' =-+/c "

into your browser: support.microsoft.corn/


default.aspx
?Scid=kb;en-us;Q209205.
There you' ll 6nd macro code that you
can use to create your own font sampler
and surprise everyone in your workplace
with your skills! Here's what you do.
Highlight the code from the Knowledge
Base Web page from Sub Listfonts() to
End Sub and select Edit, then Copy.
Switch to Word and chooseTools, Macro,
then Macros. In the dialogue. type the
name Listfonts (all one word) and, from
the Macros In dropdown list, choose
NormaLdot (global template) and click
Create. The Visual Basic Editor will open
and your cursor will appear inside a pair
of Sub.. End sub statements. Select from
the Sub Listfonts() to End sub (including
both lines) and chooseEdit, Paste to copy
the code over the top of these.
The range of characters that the macro
is set to print is fairly limited, so look in
the code you' ve just replaced to 6nd
these lines:

You can add anything you like between


the double quote marks in the second and
fourth linesshown. I like to add the uppercase letters to the second line and all the
otherkeyboard charactersthatare missing
from the fourth, such as1), A,!, k etc..
When you' re done, choose File, then
Close. and return to Microsoft Word.
To run the macro, choose Tools,
Macro, Macros, select the Listfonts
option, and click Run. The macro creates
a new document with a sample of each
font in your font list. You can save and
print it when it's done. If you have limited memory on your computer, you' ll do
well to close all open programs before
you begin (and perhaps even reboot) so
Word has plenty of memory to use.
Ifyou encounter a message when you
try to run the macro to the efFect that
"The macros in the project are disabled.
Please refer to the online help or documentation of the host application determine how to enable macros," the prob-

' Enterexampletext(Alphabetic characters.)

ttotizontel lines
You probably already knowthat you can
create horizontal lines in your documents by typing three dashes and pressing Enter. Pmvided you have the right
AutoCorrect setting, this will create a
single horizontal line the width of the
page. If this doesn't work, choose Tools,
AutoCorrect (AutoCorrect Options in
Word 2002), AutoFormat as You Type,
and enable the Borders (Border lines in
Word 2002) checkbox.
Other line options can be created
using three equals signs (a), asterisks ('),
tildes (-), underscores ( ), etc.
There is another option you can use to
create fancier lines, that can be found in
the Borders and Shading dialogue.
Position the cursor where you want the
line to go and choose Format, Borders
and Shading, then select the Borders tab.

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Click the Horizontal Line button, then


choose a line from those displayed.
In other circumstances, you may want
a horizontal line to go from the current
text position to the right of the page (or
somewhere in between), for example, for
a signing line or for a person to handwrite an answer. In this case, use a right
tab with a dot leader.
To do this, type the text you want to
precede the line, then choose Format,
Tabs, click Right and, from the Leader
selection, choose option 2, 3, or 4. In the
Tab Stop Position area, type the position
for the tab stop to appear for example
6 in. or ! 5 cm, etc. click Set, then OK.
Now press the Tab key and a line will be
created from the cursor position to the
tab stop.
While you may not 6nd an immediate
use for all these tools, there will be some
you' ve looked for in the past and have
perhaps not found. There will be others
you'U want to use right away! Ct

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< PLATFOR M

NEWS %

Tokyo brings

new products,
bad news
acworld

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kicked
off on March 21
with some great
new
prod uct
announcements
and a bit of bad
news for prospetive iMac buyers.
First the good
news: Apple chose the expo to introduce
a new higher resolution 23-inch Cinema
Display, a new 10 GB ipod, and a
Bluetooth adapter with OS X support.
First up, the new Cinema Display HD.
This new model does not replace the
existing 22-inch Cinema Display, which
remains available for t h e previous

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US32,499 price tag. Rather, the Cinema


Display HD marks the new top end of
Apple's LCD screen line with a hefty
US33,499price tag and a much higher
resolution than the 22-inch model
The new model getsits name from the
fact that you can view an entire highdegnition video frame at full size on this
LCD and stgl have room for toolbars
and pellets. The resolution of HDTV at
the highest size is 1,080 lines horizontal.
This new LCD has maximum resolution
of 1,920x1,200, whereas the 22-inch has
a maximum of only 1,600x1,024.
However. to use the Gnema Display
HD, you need Mac with a very new
video card. According to Apple, it will
only run on an nVidia GeForce 2MX or
higher, or ATI Radeon 7500 or higher
with ADC interface. For many this new
display is overkill, but if your work
Continued on page 90

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Tokyo bringsnew products, bednews


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requires manipulation of very high-resolution images, the Cinema Display


could be the greatest thing since dualprocessors.
Next up is the updated iPod. Everyone
was expecting a larger iPod, but Apple,
unfortunately, chose not to lower the
price on the existing 5 GB model. The
new iPod can store up to 10 GB of
music orabout 2,000 songs.according
to Apple. It also features enhanced functionality. including an address book and
20 equalizer presets. Existing ipod owners are not left out, as the recently
released software update iPod 1.1 will
add these features to any 5 GB model.

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The address book is nice as it can


interact with Entourage, NowContact,
Palm Desktop, or OS X's built-in address
book The new 10 GB iPod sells for
US$499 and the 5 GB model remains at
US$599.
One last new item, you can now have
a caption (0 maximum of two lines and
27 characters per line) engraved at the
factory on the back of an iPod for an
additional US$50. While it looks quite
nice, we wonder how many people will
need an iPod with "Happy Birthday"
written on the back At US$450 for the 5
GB model with engraving, that's one
expensive gift.
The last item Apple debuted in Tokyo
was a new Bluetooth adapter with software for OS X. Bluetooth is a wireless
technology that works similar to Apple's
own Airport, but has much less range

and is considerably slower. Current uses

emnet
Se AIAT2002 TNECOMPUTERRAPER GREATERTORONTOEOITION wwwcaaacucampucaa.cern

for Bluetooth include syncing your Palm


wirelessly with your computer and connecting your digital phone to your computer for use as a cellular modem. If
more Bluetooth items become available

PLATFORM N EWS w
it could be a useful item, but right now
US$49 seems like a Iot.
There is talk of Bluetooth-equipped
printers coming from Hewlett-Packard
and Epson,and many new Bluetoothequipped cell phones should make it to
our shores this year. The Bluetooth driversare available for free dowoload from
wwwapple.com,and they will apparently be
built into the next version of Mac OS X.
The current Bluetooth adapter is a small
USB dongle that plugs into the Mac and
draws power &om your CPU. The
expected range is about 9 m (30 ft.).

Tide ttnns enIggacpricing


N ow forthe bad news: ApplechiefSteve
Jobs announced that due to increases in
the cost of RAM and LCDs, the price of
all new iMac models have been increased
by US$100. The increase on Canadian
prices is an even $150 across the line. So,
for once early adopters have actually

paid less.
We find this increase strange, since the
PowerBook and iBook lines both use
LCDs and RAM, and the pricing of these
lines has not been increased. It could be
that Apple is facing so much demand for

the new iMac, that raising the price will


cut the demand slightly and give them a
bit more margin on the low-end models.
At any rate, don't expect to see any other
changes on hardware prices or specs
until Macworld New York in mid-July.

Adobe PheteshopXa for X ships


At MacWorld San Francisco in Ianuary,
Jobs ribbed Adobe (wwwadobe.com) about
not having a version of Photoshop out
for OS X, and the crowd loved it.
photoshop has been the most requested
OS X app since it was released in March.
Adobe has always been careful not to
reveal much about its plans, but now, a
year after OS X shipped, Adobe has
announced Photoshop 7.0. which is fully
OS X native, as well as OS 9, Windows
2000 and XP.
Photoshop 7.0 is not just an upgrade.
it adds many new features that have garneredearly praise from graphicsprofessionals the most significant being the
new healing brush.
This feature can be used to intelligently
repair parts of the image that contain
dust, scratches, or wrinkles while keeping
track of proper lighting, shadow, and tex-

ture. Many people currently use the


cloning tool to repair such blemishes.
When it debuted, the cloning tool was one
of the most important innovations in
Photoshop's history, but the healing brush
looks to replace this tool for many tasks.
We' ve seen a demo of the feature in
action and can say that it really does
work as expected. Photoshop 7.0 brings
other new features too, including the
ability to save customized work environments so different users can have difFerent pallet placement and settings.
Adobe has also enhanced the Web output and rollover creation tools to make
Photoshop more useful for Web content
creators. Photoshop 7.0 is expected to be
shipping in volume by the time this issue
hits the streets. It will be available as both
a full version (for US$609) and an

available now for Mac OS 9, OS X, and


Windows,
The new v ersion b r ings m any
improvements, including the ability to
embed video in Flash projects using the
included Sorenson Spark video compression. Macromedia has also added
tools to streamline workflow, including
an ActionScript authoring environment,
and more control over using colour and
gradients in your projects.
Flash MX includes Flash Player 6.0 for
Mac and PC so you can test your creations before deploying them. With the
release of Flash MX, only Dreamweaver
remains to be updated for OS X, which
will make OS X a viable tool for many
content creators.
Adobe has rdmsed GOLive 6.0 already,
which is Dreamweaver's main competitor,
upgrade from any previous version (for
so we expect to see Dreamweaver MX
US$149).
announced in the coming weeks. Flash
MX is available for US$199 as an upgrade
Hash IN for OS X
from Flash 2.0 or later. For new users, the
Macromedia ( www.mac/omedia.corn/soft- Flash MX suite will cost US$499.
ware/flash) has brought its Bash authoring
environment to Mac OS X with the new
Kenlsink
Flash MX development app. Flash MX,
A very handy product that fills a definite
which is version 6.0 of the Flash suite, is
Continued on page 92

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Tokyobringsnewprsdtscts, hednews

user, but goes especially well with Apple's


Powergook G4.
First a bit of history though. Up until the
Powergook 1400/3400 series, Apple
included retractable feet on its laptops.
The idea behind this was that people
would not always want to use a laptop on
theirlap and foruse on a desk,thekeyboard needed to be angled for more
comfortable typing. The feet also raised
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Continued from page9I

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competing products like the plastic


CoolPad.
The KooISink is made in a metal shop
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the laptop crowd especially with a reasonable price of $29.93. The KoolSink is
available in a range of sizes for different

laptops.

laptop cooler by increasing the airfiow


and absorbing some of the heat. It is
made entirely from stainless steel, so
looks good and is more durable than

PalmDe$ktop4.0 for 0$ Sand X


Ahnost as significant as the Photoshop
announcement is the release of the final

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Enter the KDDISink Not only does it
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Careers' Training
1T C a r e e r T r e n d s

P r o d u c t i v i t y Ti p s B Tr i c k s

Bo o k Re v i e w s T u t o r i a l s

IT specialist a
generalist

A programming
primer for
Flash designers
By BGBhgthenggbnohens

By SharleneBiyeis
uring the recent technology
boom, there were lots of stories
about techies in high demand

jumping fiom job to job, leap-frogging


up the career ladder and salary scale
with each move sharpening their
resumes even as they moved into new
office space.
But Henry Watson, an IT specialist
with IBM, wasn't one of them. Watson

has been with IBM since he graduating


from university, a loyalty he attributes to
the quality and variety of opportunities
he has found within the company,
including working behind the scenes at
the Commonwealth Games in Victoria,
B.C. and the Olympic Games in Sydney,
Australia.
Currently working at the Centre for
IBM e-business Innovation: Vancouver,
in Burnaby, B.C., Watson recently sat
down to discuss his ever-evolving career
story with TCP. Following is an edited
version of that interview.

acromedia's Flash has quickly


takenoffwith many Web designers

TCPI How did you ger


here? What interestsand
education iod you ro this
position?
HWI Well it w as a
pretty obvious beginning, because in Grade
12 computer science, I
ended up getting a final

as a basis fior whole, "immersivea

Web sites, or simply to add some multimedia spice to more conventional sites.
The most recent version of Flash incorpo-

rated Actionscript, a robust, Javascriptlike programming language that opens up


a wide range of display options for Rash.
But Rash designers are not necessarily
programmers, w hich is wh ere

grade of like, 112 per'

cent. Strange but true.


So, it was pretty clear
that was the industry I
wanted to go into. I took
a computing science
degree at Simon Fraser University, and
through the course of that degree, I
enrolled in the cooperative educational
program. I had a lot o f experience
throughout the degree with a variety of
compania all across Canada. I actually
had two terms with IBM, and then the
very last term turned into a job olfer
after I graduated. I' ve boon here now, I
guess, for almost lo years.

DragSlideFode comes i n .
4

get a solid footing on Actionscript proTCP: Whar posinon did you startin?
HW: I started as an administration
kind of person. taking care of very entrylevel type of networks, setting up cornputers, installing operating systems, connecting cables, getting ag that technology stuff set up. And it was basically a lab
for customers to come in and see new
IBM products, like DB2 that's a dataContinued on page 95

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gramming basics.
BrdgglideFade
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ul-

Continuedfrom page 94

ActionScri
pt can be when added to movie
objectsin Flash 5.0.Some of the projects

desi
gner looking to produce those eyepopping displays you've seen on other

covered in this book include: using variabas insidemovie clips, building a sliding

Rash-driven Web sites, slip on over to


your local bookstore and pick up
Draggfidefade.

available on the site are worth a visit,


though you'
ll need the book to know

II sperinlisgn generalist

that's IBM's Unix and that enabled me


to leverage that skill and set up a data-

'p<

mask transition effect, creating intelligent


reactive fades, creating working volume
slider controls, capturing user input.

dynamictypography,and plenty more.


One ofthe best things about the book

So, if you' re an intermediate Rash

Continuedfrompage 94

Regng:
informationcontent ~
Readability
Intendedfor: Experienced Beginner - intermediate
OverallRating:
The author, Brendan Oawes, has been
playing around with computers for a long
time, and begins the book by relating how
he became "addicted to coding" using a

meagerSinclair ZXBOcomputer, well over


a decadeago.
From there,he launches what is one of
the bestexplanations I've read on dealing
with simple objects in Flash, which illus-

mentals in general). If you prefer to leam


by doing rather than understanding the
theoretical aspects of how things work,
you' ll appreciate this approach to learning
Aetio nScript.

I'dalso argue that you need to know


your way around Flash to begin withabsolute Flash beginners will get lost with
thisbook. The price is also on the steep
side $67.95 but not out ofline with
other full-colour computer-oriented

books.

(Tyvwdrafpfidefadecom). The code examples

exactl
y what you are downloading.Cf

base for them. They liked what I did, so

is the number of genuinely useful coding


examples some of which I have now
added to my own Flash repertoire.
While there's something to be said for
playingwith code examples as a method
ofteaching,the book really does not provide a deep grounding in the principles of
ActionScript (or of programming funda-

Note: If you' re interested in the book,


check out the accompanying Web site

base product running in this environm ent,


and seeing how the computers can
talk to each other across a network,
demonstrating client-server concepts,
these types of things. So it was a really
good entry-level job that I could get my
hands into, and a lot of area for growth,
learning new things and new software.
So that's how I started at IBM, and it' s
really funny the way things worked out.
That job. where I was initially setting up
a DB2 database lab, turned into an
opportunity to go over to Victoria and
work for the Commonwealth Games [in
1994) because they wanted to use IBM
DB2 as the database for this prime sporting event. I had lots of Grsthand experience setting it up from scratch it was a
pretty new product on AIX at the time,

they gave me an offer, and I ended up


working on the Commonwealth Games
for a year.
As I got into the Cornrnonwealth
Games role, it brought in a whole bunch
of other skills that I needed. First. I started with administration of a Unix system,
and administering the database, then it
kind of grew to working with the client
systems that would be out at all the venues, retrieving results I'rom this database.
So, I started working on the connectivity, looking at how to plan out the network, and also I got into testing. People
wanted to know, "OK. how are we going
To congrm that we' re going to support
this many client computers out there
working against this database?" I started
Continued onpage 96

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< CAREERS & T R A I N I N G n

IT Ipecielbt e generalist
Continuedfrompage 95
getting involved in thataspect, and it sort
of grew Irom there. During the games, I
ended up working in the control centre,
where I would monitor the systems,
m ake sure
that they were working, performing to levels, that kind of stuIE
So that job and that experience reasy
opened my eyes to the variety of types of
work that could be done in this company. And I took some time olr, but I came
right back... and started working again
for IBM in various customer sites, doing
administration again. I set u p networks this time a bit more varied, like
we had different types of computers, different types of protocols I'd take care
of setting up the computers, installing an
the software, I did some admin and
helped users resolve technical issues.
After that series of projects ended, I
got an opportunity, which was a direct
r esult o f m y i n volvement o n t h e
Commonwealth Games, to go and work
on the [Sydney 2000] Olympic Games.
My experience with working with an the
databases, and an those network dients

in the venues, and testing, turned into a


role as an Info Test Team leader at the
Olympics.
So, I leveraged those skills which I'd
gained on the Commonwealth Games, I
went into the Olympics, the company
ended up moving me out to Spain, I
lived in Madrid for two years and I basically ran a testteam there.
At this point, I'd changed my skills a
bit. I had basicany gotten testing skills
and technology skills, but now I was in
the role of a team lead, so I had to work
the communication skills, interpersonal
skills, that kind of thing. And that was a
really important step in professional
development. I had a small team of two
to three people, which at times grew to

sevenpeople.
I gained more experience with the
technology:again, an even bigger network now, bigger distributed systems,
more complex, much more complex. I
wasresponsible foraw hole seriesofsystems. which involved a news system. a
biographies system, results distribution,
weather, email all these things came
together, and I was responsible for integrating them. That's actually another

area that I' ve been really interested in,


the integration theme.
Testing and integration have always
gone together in my experience, bmause
you' re usually bringing together pieces of
sonware that might have been developed
independently [and[ been tested independently. That requires integration, a
lot of knowledge of how technologies
work to tie stuff together. You have to
know each piece really well, and then you
go through the testing phase after you' ve
integrated them. That's exactly what I
was doing on the Olympics. So those
broad skills arne in handy.

meeting and then give out the instructions to everybody [for[ what we need to
develop. I might also do some estimations on our schedule, and provide deadlines and goals for people to meet. I quite
often participate in conference calls with
the customer. I' ll go over questions that
we might have about the design or the
development [that[ the developers have
come up with.
TCP: Haw much time da yau spend collaborating with other peopleasopposed ld
working on your awn?
HWI I'm more than 50 percent on my
own for sure. Probably closer to 75 percent. I guess as a team lead I'm maybe
spread out a bit more, and meeting lots
of myteam members on afrequent basis.
answering questions, but for the most
part, I'm doing a lot of analysis and
design estimation, project planning on
nly own

TCP:What's a typical day ar workfor yau


like?
HW: Well it always starts oir with
email [laughs[ that's probably the
same for everybody. I' ll be at my computer most of the day, but I' ll have occasional meetings. It lnight involve reading
over some design documents, that I' ll
haveto analyze and look atmaybe some
future development that I' ll give to my
team members to go and do pieces of.
I might have to help define a development approach. I might hold a team

TCP:Haw many people do you supervise


0/I your team?

HW: It varies throughout the life cycle


of the project. It starts really small, but it
can usuany come up to fi
veto seven peo-

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pie quite easily.
TCP: Wha/I yourfavourite part of your

job?

HWT I think the best part is probably


the satisfaction you get in putting a lot of
effort and interest into the development
of this product or project, and seeing it
tbmugh the phases, seeing it grow, and
doing a good job at keeping it on track.
keeping a good quality product in development.
The ultimate satisfaction out of it is

that we seethis through to delivery to the


customer. That's the part I like tbe best.
We get to take it to the customer, meet
with them, see how it deploys. That' s
where we really see it come alive, in the
customer's environment, and actually
working with the customers and interacting with them is the real bonus for
me. That's where IBM ends and the rest
of the world starts, and being on that
edge is very satisfying.
TCPI Kind of hTICChristmas morning...

HW: Exactly, yeah, "Here's what we' ve


got for you, hope you like it, open it up."
It's avery satisfying experience.
TCP:And what'syour least favourit
epart
of your j ob?
HWI Well, I guess the parts I don't
really like so much is having to make
estimations and having to do really long
plans for schedules and things like that
becauseIalwaysfind thatreally dificult.
You' ve got to go out on a bit of a limb.
That's when you' re really at risk, on "OK,

I nfpneC
Computers
OOfrtce 204

how long is this going to take to do?"


That's the part where I squirm a bit, I
don't feel 100 percent confident, but it' s
worked out really weII, I must say.
TCPI Whar do you do onan ongoing basis
ro keep up with what's going on in your
industry aad developyour ski h?

HW: Well, interestingy enough, I


don't usually focus on those things.
That's just my style I wouldn't say
that's very representative. I'm sort of a
Continuedon page 99

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74

< CAREERS & T R A I N I N G >

ITspedallst a generalist
Costiuedfrom page97
generalist, in that I' ve got a broad base of
skills across a lot of technologies, and
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HWI Well, I'd say three to six months
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HWI Lots of things. I guess the thing l
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