Cover Letter

Dear Sir/Madam,
I am currently enrolled in MPhil at University of South Asia, Lahore and am in
the process of writing my thesis. The purpose of the research I am
conducting is to determine the effect of internationalization on
knowledge management practices of an organization.
I invite you to participate in this study by completing this questionnaire. Your
participation is completely voluntary. Your responses will remain confidential
and anonymous. Data from this research will be kept under lock and key and
reported only as a collective combined total. No one other than the
researcher will know your individual answers to this questionnaire.
If you agree to participate in this project, please answer the questions on the
questionnaire as best you can. It should take approximately 10 minutes to
complete. Please return the questionnaire as soon as possible to
annakhan626@gmail.com.
Thank you for your cooperation.
Sincerely yours,
Qurratul Ain Khan
03220481461

Questionnaire
Section I
Your Designation ____________________________

Gender _________________

Section II
1. When was your company founded? ________________
2. How many employees are employed at your organization? __________
3. Does your company have any foreign customer? Yes
No
(If you chose YES, please answer the following questions, if NO, please skip to question #
4.)
a. For how many years your company has been serving foreign customers?
______________
b. Approximately What percentage of your total customers are foreign customer?
______________
c. In how many countries does your company have customers? _______________
d. Approximately, what percentage of your revenues is generated from foreign sales?
______________
e. Approximately, what percentage of your income comes from foreign sales?
_____________
4. Is your company a subsidiary of a foreign firm? Yes
No
5. Does your company own a subsidiary in any foreign country? Yes
No
(If you chose YES, please answer the following question, otherwise please skip to question #
6)
How many foreign subsidiaries does your company own? ________________
6. What percentage of your top management employees have a foreign degree? ___________
7. What percentage of your top management employees have work experience in a foreign
country? _____________
8. Do you have any foreign employees? Yes
No
(If you chose YES, please answer the following question, otherwise please skip to next
section)
What percentage of your employees are foreign employees? _______________________

Section III
Please indicate the extent to which you agree or disagree with each of the following
statements about your company according to the following scale

Strongly

Disagree

Undecided

Agree

Strongly agree

Disagree
1

Creation
1

It has mechanisms for creating or acquiring knowledge

from different sources such as volunteers, clients,

2

donors or competitors
It has policies in place to allow employees to present

new ideas without fear and ridicule

It has methods to critically analyze information for

future use
It assigns

members

programmers,

are

depending

to
on

new
their

projects

and

know-how

and

availability.
Application
1

It uses lessons learnt or best practices from projects or

tasks to improve successive projects or tasks

It has mechanisms for converting knowledge into action

plans
It has mechanisms for developing new ideas or ways of

doing things from existing practices

It has a policy to review information on a regular basis

It has mechanisms for developing new ideas or ways of

doing things from existing practices

Information held in facilities such as databases, other

stored

It is easy to find out who knows what in the organization

information
7

technology

applications,

resource centers, is never challenged

Individuals are specially tasked to

manuals
keep

or

information current and up to date

Transfer
1

Key experts in the organisation are readily identified

and contacted
Staff access others in the organisation for help and

guidance
It showcases new ideas or practices from employees to

other staff
It has regular symposiums, lectures, conferences, or

training sessions to share knowledge and ideas

has libraries, resource centres or other forums to

disseminate information or expertise

It has information in a form that is readily accessible to

employees
It has a standard process for retrieving information

Storage and Retrieval

1

It has mechanisms for collating sources and types of

knowledge
It has a standard process for storing reference material

such

as

policies,

procedure

manuals,

standards,

guidelines, strategies, directory of expertise, ideas,

3

notable successes or other practical information

It utilizes databases, or information technology to store

reference material
It utilizes various

written

documents

such

as

newsletters or manuals to store information captured

5

from employees and others

It has a register or database of skills, expertise and
knowledge sources