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Administering Avaya Aura SIP

Enablement Services on the Avaya


S8300 Server

03-602508
Issue 2.0
May 2009

Copyright 2009, Avaya Inc.


All Rights Reserved
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Contents

Chapter 1: Administering Communication Manager


for SIP Enablement Services . . . . . . . . . . . . . . . . .
Administering Communication Manager for SIP
Prepare Communication Manager . . . . . .
Administer call routing . . . . . . . . . . . .
Administer SIP signaling and trunks . . . . .
Administer stations . . . . . . . . . . . . . .
Redirect calls off the network. . . . . . . . .

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Chapter 2: Communication Manager screen details for SIP . . . . . . .

29

SIP administrative screens . . . . . . . . . . . . . . . .


ARS/AAR Digit Analysis Table screen . . . . . . . .
ANI Reqd . . . . . . . . . . . . . . . . . . . . . .
Call Type (for AAR only)
. . . . . . . . . . . .
Call Type (for ARS only)
. . . . . . . . . . . .
Dialed String
. . . . . . . . . . . . . . . . . .
Location (for the ARS Digit Analysis Table)
.
Max
. . . . . . . . . . . . . . . . . . . . . . .
Min
. . . . . . . . . . . . . . . . . . . . . . . .
Node Num
. . . . . . . . . . . . . . . . . . . .
Percent Full
. . . . . . . . . . . . . . . . . . .
Route Pattern
. . . . . . . . . . . . . . . . . .
Configuration Set screen . . . . . . . . . . . . . . .
Configuration Set Description . . . . . . . . . .
Dial Plan Analysis screen . . . . . . . . . . . . . . .
Call Type . . . . . . . . . . . . . . . . . . . . . .
Dialed String . . . . . . . . . . . . . . . . . . .
Percent Full . . . . . . . . . . . . . . . . . . . .
Total Length . . . . . . . . . . . . . . . . . . .
Feature Access Codes screen page 1 . . . . . . . .
Auto Alternate Routing (AAR) Access Code . . .
Auto Route Selection (ARS) Access Code1 . . .
Feature Related System Parameters screen, page 3
EMU Inactivity Interval for Deactivation . . . . .
Incoming Call Handling Treatment screen . . . . . .
Called Len . . . . . . . . . . . . . . . . . . . . .
Called Number . . . . . . . . . . . . . . . . . . .
Del. . . . . . . . . . . . . . . . . . . . . . . . . .
Insert . . . . . . . . . . . . . . . . . . . . . . . .
Service/Feature . . . . . . . . . . . . . . . . . .

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Issue 2.0 May 2009

Contents

IP Codec Set screen . . . . . . . . . . . . . . . .


IP Network Map screen . . . . . . . . . . . . . .
Region . . . . . . . . . . . . . . . . . . . . .
Emergency Location Extension . . . . . . .
IP Network Region screen. . . . . . . . . . . . .
Region . . . . . . . . . . . . . . . . . . . . .
Authoritative Domain . . . . . . . . . . . . .
Intra-region IP-IP Direct Audio . . . . . . . .
Inter-region IP-IP Direct Audio . . . . . . . .
Use Default Server Parameters . . . . . . . .
Server IP Address . . . . . . . . . . . . . . .
Server Port . . . . . . . . . . . . . . . . . . .
IP Node Names screen . . . . . . . . . . . . . .
Name . . . . . . . . . . . . . . . . . . . . . .
IP Address . . . . . . . . . . . . . . . . . . .
Proxy Selection Route Pattern . . . . . . .
Media Gateway screen . . . . . . . . . . . . . .
Network Region . . . . . . . . . . . . . . . .
NumberingPublic/Unknown screen . . . . . .
Off-PBX Station Mapping screen page 1 . . . . .
Command parameters . . . . . . . . . . . .
Station Extension . . . . . . . . . . . . . .
Application . . . . . . . . . . . . . . . . . . .
Dial Prefix
. . . . . . . . . . . . . . . . . .
Phone Number . . . . . . . . . . . . . . . . .
Trunk Selection
. . . . . . . . . . . . . . .
Configuration Set
. . . . . . . . . . . . . .
Dial Prefix
. . . . . . . . . . . . . . . . . .
Off-PBX Station Mapping screen page 2 . . . . .
Station Extension . . . . . . . . . . . . . .
Call Limit
. . . . . . . . . . . . . . . . . .
Mapping Mode . . . . . . . . . . . . . . . .
Calls Allowed
. . . . . . . . . . . . . . . .
Bridged Calls
. . . . . . . . . . . . . . . .
Configuration considerations for SIP phones
Route Pattern screen . . . . . . . . . . . . . . .
Secure SIP . . . . . . . . . . . . . . . . . . .
Signaling Group Page 1 screen. . . . . . . . . .
Group Number . . . . . . . . . . . . . . . .
Group Type
. . . . . . . . . . . . . . . . .
Transport Method . . . . . . . . . . . . . . .

2 Administering SES on the Avaya S8300 Server

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Contents

Co-resident SES . . . . . . . . . . . . . . . . . . . .
Near-end Node Name . . . . . . . . . . . . . . . . .
Far-end Node Name . . . . . . . . . . . . . . . . .
Near-end Listen Port . . . . . . . . . . . . . . . . .
Far-end Listen Port . . . . . . . . . . . . . . . . . .
Far-end Network Region . . . . . . . . . . . . . . .
Far-end Domain . . . . . . . . . . . . . . . . . . .
Bypass If IP Threshold Exceeded
. . . . . . . . .
DTMF over IP
. . . . . . . . . . . . . . . . . . . .
Session Establishment Timer . . . . . . . . . . . .
Direct IP-IP Audio Connections . . . . . . . . . . .
IP Audio Hairpinning . . . . . . . . . . . . . . . . .
Enable Layer 3 Test . . . . . . . . . . . . . . . . .
Station screen, page 1. . . . . . . . . . . . . . . . . . .
Type . . . . . . . . . . . . . . . . . . . . . . . . . .
System Capacity screen. . . . . . . . . . . . . . . . . .
SIP Trunks . . . . . . . . . . . . . . . . . . . . . . .
System-Parameters screens . . . . . . . . . . . . . . .
DID/Tie/ISDN/SIP Intercept Treatment . . . . . . . .
Disable call classifier for CCRON over SIP trunks .
System-Parameters Customer-Options screen, page 1 .
Maximum Off-PBX Telephones - EC500 . . . . . . .
Maximum Off-PBX Telephones - OPS . . . . . . . .
Used . . . . . . . . . . . . . . . . . . . . . . . . . .
System Parameters Customer Options screen, page 2 .
Maximum Administered SIP Trunks . . . . . . . . .
System Parameters Customer Options screen, page 4
ISDN PRI . . . . . . . . . . . . . . . . . . . . . . . .
Enhanced EC500 . . . . . . . . . . . . . . . . . . .
IP Trunks . . . . . . . . . . . . . . . . . . . . . . . .
System Parameters Customer Options screen, page 5 .
Private Networking. . . . . . . . . . . . . . . . . . .
Trunk Group screens . . . . . . . . . . . . . . . . . . .
Group Number . . . . . . . . . . . . . . . . . . . .
Group Type . . . . . . . . . . . . . . . . . . . . . .
CDR Reports . . . . . . . . . . . . . . . . . . . . .
Group Name . . . . . . . . . . . . . . . . . . . . . .
COR . . . . . . . . . . . . . . . . . . . . . . . . . .
TN . . . . . . . . . . . . . . . . . . . . . . . . . . .
TAC . . . . . . . . . . . . . . . . . . . . . . . . . .
Direction . . . . . . . . . . . . . . . . . . . . . . .

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70
70
71
71
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72
72
73
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73
73
74
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76
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80
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83
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83
84
85
85
86
86
87
87
88
88
89
89
90

Issue 2.0 May 2009

Contents

Outgoing Display
. . . . . . . . . . . . . . . . .
Dial Access . . . . . . . . . . . . . . . . . . . . .
Busy Threshold
. . . . . . . . . . . . . . . . . .
Night Service . . . . . . . . . . . . . . . . . . . .
Queue Length
. . . . . . . . . . . . . . . . . . .
Service Type . . . . . . . . . . . . . . . . . . . .
Auth Code . . . . . . . . . . . . . . . . . . . . . .
Signaling Group . . . . . . . . . . . . . . . . . .
Number of Members . . . . . . . . . . . . . . . .
Trunk Group screen, Page 2 . . . . . . . . . . . . . .
UNICODE Name . . . . . . . . . . . . . . . . . . .
Redirect on OPTIM failure . . . . . . . . . . . . .
Digital Loss Group . . . . . . . . . . . . . . . . .
Preferred Minimum Session Refresh Interval (sec)
Trunk Group screen, Page 3 . . . . . . . . . . . . . .
ACA Assignment
. . . . . . . . . . . . . . . . .
Measured . . . . . . . . . . . . . . . . . . . . . .
Maintenance Tests . . . . . . . . . . . . . . . . .
Numbering Format . . . . . . . . . . . . . . . . .
Prepend '+' to Calling Number?. . . . . . . . . . .
Replace Unavailable Numbers . . . . . . . . . .
Show ANSWERED BY on Display field . . . . . . .
Trunk Group screen, page 4 . . . . . . . . . . . . . .
Mark Users as Phone
. . . . . . . . . . . . . .
Important: SIP device as an OPS extension . . . . . .

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90
90
91
91
92
92
93
93
93
94
94
94
95
96
97
97
98
98
99
99
99
100
101
101
102

Chapter 3: Administering web interface . . . . . . . . . . . . . . . . . .

103

Top Screens . . . . . . . . .
Logon ID . . . . . . . . .
Password . . . . . . . . .
SIP Enablement Services
Server (Maintenance) . .

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104
104
104
105
105

Setup screens . . . . . . . . . . . . . . . . . . . . . .
Setup SIP Domain . . . . . . . . . . . . . . . .
Setup Hosts . . . . . . . . . . . . . . . . . . .
Setup Default User Profile and Media Servers .
Setup Default User Profile. . . . . . . . . . . .
Setup Media Servers. . . . . . . . . . . . . . .
Edit System Properties screen . . . . . . . . . . .
SES Version . . . . . . . . . . . . . . . . . . .

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105
106
106
107
107
107
108
108

4 Administering SES on the Avaya S8300 Server

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Contents

System Configuration . . . . . . . . . . .
Host Type. . . . . . . . . . . . . . . . . .
SIP Domain . . . . . . . . . . . . . . . . .
SIP License Host . . . . . . . . . . . . . .
Management System Access Login . . .
Management System Access Password
DiffServ/TOS Parameters . . . . . . . .
802.1 Parameters . . . . . . . . . . . . .
DB Log Level . . . . . . . . . . . . . . .
Network Properties . . . . . . . . . . . .
Redundant Properties . . . . . . . . . .
Add Host screen . . . . . . . . . . . . . . . .
Host IP Address . . . . . . . . . . . . . .
Profile Service Password . . . . . . . . .
Host Type. . . . . . . . . . . . . . . . . .
Parent . . . . . . . . . . . . . . . . . . . .
Listen Protocols . . . . . . . . . . . . . .
Link Protocols . . . . . . . . . . . . . .
Access Control Policy . . . . . . . . . .
Emergency Contacts Policy . . . . . . .
Minimum Registration (seconds) . . . . .
Registration Expiration Timer (seconds).
Line Reservation Timer . . . . . . . . . .
Outbound Routing Allowed From. . . . .
Outbound Proxy . . . . . . . . . . . . . .
Outbound Port . . . . . . . . . . . . . . .
Outbound Direct Domains. . . . . . . . .
Default Ringer Volume. . . . . . . . . . .
Default Ringer Cadence . . . . . . . . . .
Default Receiver Volume . . . . . . . . .
Default Speaker Volume . . . . . . . . . .
VMM. . . . . . . . . . . . . . . . . . . . .
VMM Server Address . . . . . . . . . . .
VMM Server Port . . . . . . . . . . . . . .
VMM Report Period . . . . . . . . . . . .
Edit Default User Profile screen . . . . . . .
Host . . . . . . . . . . . . . . . . . . . . .
Address 1, Address 2 . . . . . . . . . . .
City . . . . . . . . . . . . . . . . . . . . .
State . . . . . . . . . . . . . . . . . . . .
Country . . . . . . . . . . . . . . . . . . .

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108
108
108
108
109
109
109
109
109
110
110
111
111
111
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112
112
112
113
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113
114
114
114
114
115
115
115
116
116
116
116
117
117
117
117
117
118

Issue 2.0 May 2009

Contents

ZIP. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Update . . . . . . . . . . . . . . . . . . . . . . . . .
Add Media Server screen . . . . . . . . . . . . . . . . .
Media Server Interface Name . . . . . . . . . . . . .
Host . . . . . . . . . . . . . . . . . . . . . . . . . . .
SIP Trunk Link Type . . . . . . . . . . . . . . . . . .
SIP Trunk IP Address . . . . . . . . . . . . . . . . .
SIP Trunk Port . . . . . . . . . . . . . . . . . . . . .
Media Server Admin Address . . . . . . . . . . . . .
Media Server Admin Login . . . . . . . . . . . . . .
Media Server Admin Password/ Password Confirm
SMS Connection Type . . . . . . . . . . . . . . . . .
Core Router screens. . . . .
Branch Prefix. . . . .
Branch Address . . .
Core Router . . . . .
Total Length . . . . .
List Handle Maps screen
Branch Prefix. . . . .
IM Handle . . . . . . .

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118
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119
119
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120
120
120
120
121
121

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122
122
123
123
123
124
124
124

User screens . . . . . . . . . . . . . . .
User ID . . . . . . . . . . . . . .
Host . . . . . . . . . . . . . . . .
Name . . . . . . . . . . . . . .
Add User task
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Contact List task . . . . . . . . .
Devices task . . . . . . . . . . .
Delete All Displayed Users task
Delete Selected Users task . . .
Extensions task . . . . . . . . .
Handles task . . . . . . . . . . .
Memos task. . . . . . . . . . . .
Move User . . . . . . . . . . . .
Permissions . . . . . . . . . . .
Profile . . . . . . . . . . . . . . .
Watchers for User
. . . . . .
Submit . . . . . . . . . . . . . .
Add User screen . . . . . . . . . . .
Primary Handle. . . . . . . . . .
User ID . . . . . . . . . . . . . .

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125
125
125
125
126
126
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128
128
129

6 Administering SES on the Avaya S8300 Server

Contents

Password, Confirm Password


Host . . . . . . . . . . . . . . .
First Name, Last Name
. . .
Address 1, Address 2 . . . . .
Office . . . . . . . . . . . . . .
City . . . . . . . . . . . . . . .
State . . . . . . . . . . . . . .
Country . . . . . . . . . . . . .
ZIP. . . . . . . . . . . . . . . .
Survivable Call Processor
.
Add Media Server Extension .
Add . . . . . . . . . . . . . . .
My Contact List task screen . . .
Handle . . . . . . . . . . . . .
Name . . . . . . . . . . . . . .
Alias. . . . . . . . . . . . . . .
Telephone #1 / Telephone #2 .
Handle (link) . . . . . . . . . .
Group (link). . . . . . . . . . .
View . . . . . . . . . . . . . . .
Delete . . . . . . . . . . . . . .
Add Contact . . . . . . . . . .
Add Group . . . . . . . . . . .
Speed Dial . . . . . . . . . . .
Reload Configuration . . . . .
Contact Details screen . . . . . .
Update Contact screen . . . . . .
Add Contact screen . . . . . . . .
Address. . . . . . . . . . . . .
Name . . . . . . . . . . . . . .
Alias. . . . . . . . . . . . . . .
Group Name . . . . . . . . . .
E-mail . . . . . . . . . . . . . .
Notes . . . . . . . . . . . . . .
Track Availability. . . . . . . .
Contact Phones . . . . . . . .
Add . . . . . . . . . . . . . . .
Add Group screen . . . . . . . . .
Group Name . . . . . . . . . .
Submit . . . . . . . . . . . . .
Speed Dial List screen . . . . . .

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139
139
140
141
141
141
142

Issue 2.0 May 2009

Contents

Handle . . . . . . . . . . . . . .
Name . . . . . . . . . . . . . . .
Alias. . . . . . . . . . . . . . . .
Prefix . . . . . . . . . . . . . . .
Telephone # . . . . . . . . . . .
Delete Contact screen . . . . . . . .
Group Details screen . . . . . . . .
Handle . . . . . . . . . . . . . .
Name . . . . . . . . . . . . . . .
Alias. . . . . . . . . . . . . . . .
Telephone #1 and Telephone #2
Back to My Contact List . . . . .
Add Contact . . . . . . . . . . .
Delete Group . . . . . . . . . . .
Update Group . . . . . . . . . .
View . . . . . . . . . . . . . . . .
Delete . . . . . . . . . . . . . .
Delete Group screen . . . . . . . .
Delete all contacts . . . . . . . .
Move all contacts . . . . . . . .
Back to My Contact List . . . . .
Yes . . . . . . . . . . . . . . . .
No . . . . . . . . . . . . . . . . .
Update Group screen . . . . . . . .
Old Group Name . . . . . . . . .
Group Name . . . . . . . . . . .
Back to My Contact List . . . . .
Submit Update . . . . . . . . . .
Devices Screen menu . . . . . . . .
One Touch Dial List screen . . . . .
Button. . . . . . . . . . . . . . .
Address. . . . . . . . . . . . . .
Label . . . . . . . . . . . . . . .
Save. . . . . . . . . . . . . . . .
Ringer Settings screen . . . . . . .
Button. . . . . . . . . . . . . . .
Bridged Appearance . . . . . . .
Ringer ON/OFF . . . . . . . . . .
Save. . . . . . . . . . . . . . . .
Tone and Volume Settings screen .
Ringer Cadence . . . . . . . . .

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8 Administering SES on the Avaya S8300 Server

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Contents

Ringer Volume . . . . . . . . . . . . . . . . . . . . . . .
Receiver Volume . . . . . . . . . . . . . . . . . . . . . .
Speaker Volume . . . . . . . . . . . . . . . . . . . . . .
Delete All Displayed Users task
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Delete Selected Users task . . . . . . . . . . . . . . . . .
Extensions tasks. . . . . . . . . . . . . . . . . . . . . . . .
Extension . . . . . . . . . . . . . . . . . . . . . . . . . .
User . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media Server . . . . . . . . . . . . . . . . . . . . . . . .
Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Edit User . . . . . . . . . . . . . . . . . . . . . . . . . .
Delete . . . . . . . . . . . . . . . . . . . . . . . . . . . .
List Media Server Extensions when user has none . . . . .
Add Another Media Server Extension . . . . . . . . . .
Assign Free Media Server Extension . . . . . . . . . . .
Add Media Server Extension screen . . . . . . . . . . . . .
Add Media Server Extension screen field descriptions .
Extension . . . . . . . . . . . . . . . . . . . . . . . . . .
Media Server . . . . . . . . . . . . . . . . . . . . . . . .
Add . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Select Free Extension screen . . . . . . . . . . . . . . . .
Extension . . . . . . . . . . . . . . . . . . . . . . . . . .
Select . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Handles task . . . . . . . . . . . . . . . . . . . . . . . . . .
User ID . . . . . . . . . . . . . . . . . . . . . . . . . . .
Handle . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contact . . . . . . . . . . . . . . . . . . . . . . . . . . .
Edit (Handle) . . . . . . . . . . . . . . . . . . . . . . . .
Delete (Handle) . . . . . . . . . . . . . . . . . . . . . . .
Add Another Handle . . . . . . . . . . . . . . . . . . . .
Edit (Contact). . . . . . . . . . . . . . . . . . . . . . . .
Delete (Contact) . . . . . . . . . . . . . . . . . . . . . .
Add Another Contact . . . . . . . . . . . . . . . . . . .
Add Handle in New Group. . . . . . . . . . . . . . . . .
Delete Group . . . . . . . . . . . . . . . . . . . . . . . .
Edit Handle detail screen . . . . . . . . . . . . . . . . . . .
User ID . . . . . . . . . . . . . . . . . . . . . . . . . . .
Domain . . . . . . . . . . . . . . . . . . . . . . . . . . .
Handle . . . . . . . . . . . . . . . . . . . . . . . . . . .
Update . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Issue 2.0 May 2009

Contents

Edit Host Contact screen . . . . . . . .


User ID . . . . . . . . . . . . . . . .
Contact . . . . . . . . . . . . . . . .
Contact Type . . . . . . . . . . . . .
Media Server option . . . . . . . . .
User option . . . . . . . . . . . . . .
Update . . . . . . . . . . . . . . . .
Add Handle screen . . . . . . . . . . .
User ID . . . . . . . . . . . . . . . .
Handle . . . . . . . . . . . . . . . .
Add . . . . . . . . . . . . . . . . . .
Add Host Contact screen . . . . . . . .
User ID . . . . . . . . . . . . . . . .
Handle . . . . . . . . . . . . . . . .
Contact and Contact Type. . . . . .
Media Server option . . . . . . . . .
User option . . . . . . . . . . . . . .
Add . . . . . . . . . . . . . . . . . .
Add Handle in a New Group screen . .
User ID . . . . . . . . . . . . . . . .
Handle . . . . . . . . . . . . . . . .
Add Group screen commands . . .
Add . . . . . . . . . . . . . . . . . .
User Memos screen . . . . . . . . . . .
User ID . . . . . . . . . . . . . . . .
List of memos . . . . . . . . . . . .
Add Memo box . . . . . . . . . . . .
Delete . . . . . . . . . . . . . . . . .
Add Memo button . . . . . . . . . .
Move User Task . . . . . . . . . . . . .
Moving a user to another home server
Permissions screen . . . . . . . . . . .
Current Permissions Type . . . . .
Change Permissions Type . . . . .
Handle . . . . . . . . . . . . . . . .
Change Permissions Type . . . . .
Allow List/Block List . . . . . . . . .
Add Entry . . . . . . . . . . . . . . .
Edit User Profile screen . . . . . . . . .
User ID . . . . . . . . . . . . . . . .
Password, Confirm Password . . .

10 Administering SES on the Avaya S8300 Server

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Contents

Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
First Name, Last Name . . . . . . . . . . . . . . . . . . . . .
Address 1, Address 2 . . . . . . . . . . . . . . . . . . . . . .
Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
City . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ZIP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Watchers Task
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Current Permissions Type . . . . . . . . . . . . . . . . . . .
Contact List Members . . . . . . . . . . . . . . . . . . . . . .
Unknown (SIP Users) . . . . . . . . . . . . . . . . . . . . . .
Go to Permissions . . . . . . . . . . . . . . . . . . . . . . . .
Go to Contact List . . . . . . . . . . . . . . . . . . . . . . . .
Search User screen . . . . . . . . . . . . . . . . . . . . . . . . .
Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
First Name, Last Name . . . . . . . . . . . . . . . . . . . . .
Address 1, Address 2 . . . . . . . . . . . . . . . . . . . . . .
Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
City . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ZIP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Select User screen. . . . . . . . . . . . . . . . . . . . . . . . . .
User ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Update Password screen . . . . . . . . . . . . . . . . . . . . . .
User ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Password, Admin_Password_Confirm . . . . . . . . . . . .
Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Default Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Moving a user to another home server from Edit Profile screen .
Confirm Delete User screen . . . . . . . . . . . . . . . . . . . . .
Confirm Delete . . . . . . . . . . . . . . . . . . . . . . . . . .
Delete Extensions Also . . . . . . . . . . . . . . . . . . . . .
OK. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Issue 2.0 May 2009

11

Contents

Chapter 4: System Management Interface . . . . . . . . . . . . . . . . .


Alarms screens . . . . . . . . . . . . . . . .
Current Alarms screen . . . . . . . . . .
Product ID . . . . . . . . . . . . . . .
ID . . . . . . . . . . . . . . . . . . . .
Source . . . . . . . . . . . . . . . . .
EvtID . . . . . . . . . . . . . . . . . .
Lvl . . . . . . . . . . . . . . . . . . . .
Ack . . . . . . . . . . . . . . . . . . .
Date . . . . . . . . . . . . . . . . . . .
Description . . . . . . . . . . . . . . .
Server Alarms . . . . . . . . . . . . .
Agent Status 8300 Server . . . . . . . . .
Master Agent Status . . . . . . . . . .
Sub Agent Status . . . . . . . . . . .
SNMP Agents 8300 Server . . . . . . . .
Master Agent Status . . . . . . . . . .
View G3-AVAYA-MIB Data. . . . . . .
IP Addresses for SNMP Access. . . .
SNMP Users/Communities . . . . . .
Enable SNMP Version 1 . . . . . . . .
Enable SNMP Version 2c . . . . . . .
Enable SNMP Version 3 . . . . . . . .
User (read-only) . . . . . . . . . . . .
User (read-write) . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . .
SNMP Traps screen . . . . . . . . . . .
Status . . . . . . . . . . . . . . . . . .
IP Address . . . . . . . . . . . . . . .
Notification . . . . . . . . . . . . . . .
SNMP Version . . . . . . . . . . . . .
Community or User Name . . . . . . .
V3 Security Model . . . . . . . . . . .
Authentication Password (v3 only) . .
Privacy Password (v3 only) . . . . . .
Problems displaying trap information
Functions . . . . . . . . . . . . . . . .
Add . . . . . . . . . . . . . . . . . . .
Change . . . . . . . . . . . . . . . . .
Delete . . . . . . . . . . . . . . . . . .

12 Administering SES on the Avaya S8300 Server

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202

Contents

Change Trap Destination screen new . . . . . . . . . . .


Add or change a trap destination . . . . . . . . . . . .
Problems adding or changing traps . . . . . . . . . .
SNMP version-dependent information . . . . . . . . .
SNMP v2c and v3 inform operation. . . . . . . . . . .
SNMP v3 user-based security model . . . . . . . . . .
Delete Trap Destination screen new . . . . . . . . . . . .
Filters screen 8300 Server . . . . . . . . . . . . . . . . .
Filters . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configure Filters . . . . . . . . . . . . . . . . . . . . .
Customer Alarm Reporting Options . . . . . . . . . .
SNMP Test screen . . . . . . . . . . . . . . . . . . . . .
Restarts screen 8300 Server . . . . . . . . . . . . . . . .
Cause . . . . . . . . . . . . . . . . . . . . . . . . . . .
Action . . . . . . . . . . . . . . . . . . . . . . . . . . .
Escalated . . . . . . . . . . . . . . . . . . . . . . . . .
Time. . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Logs screen . . . . . . . . . . . . . . . . . . . . .
Select Log Types (multiple log output will be merged)
Select a View . . . . . . . . . . . . . . . . . . . . . . .
Select Event Range . . . . . . . . . . . . . . . . . . .
Match Pattern . . . . . . . . . . . . . . . . . . . . . .
Display Format . . . . . . . . . . . . . . . . . . . . . .
Temperature/Voltage screen . . . . . . . . . . . . . . . .
Feature . . . . . . . . . . . . . . . . . . . . . . . . . .
Value . . . . . . . . . . . . . . . . . . . . . . . . . . .
Crit_Low . . . . . . . . . . . . . . . . . . . . . . . . .
Warn_Low . . . . . . . . . . . . . . . . . . . . . . . .
Warn_High . . . . . . . . . . . . . . . . . . . . . . . .
Crit_High . . . . . . . . . . . . . . . . . . . . . . . . .
Status . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ping screen . . . . . . . . . . . . . . . . . . . . . . . . .
Ping screen field descriptions . . . . . . . . . . . . .
Host Name Or IP address . . . . . . . . . . . . . . . .
Options . . . . . . . . . . . . . . . . . . . . . . . . . .
Execute Ping . . . . . . . . . . . . . . . . . . . . . . .
Successful ping results . . . . . . . . . . . . . . . . .
Unsuccessful ping results . . . . . . . . . . . . . . .
Traceroute screen . . . . . . . . . . . . . . . . . . . . . .
Host Name or IP Address . . . . . . . . . . . . . . . .
Options . . . . . . . . . . . . . . . . . . . . . . . . . .

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Issue 2.0 May 2009

13

Contents

Successful traceroute results. . . . . . . .


Unsuccessful traceroute results . . . . . .
Netstat screen . . . . . . . . . . . . . . . . . .
Output type . . . . . . . . . . . . . . . . . .
Output format . . . . . . . . . . . . . . . .
Show only the following output families . .
Active Internet connections (w/o servers) .
Active UNIX domain sockets (w/o servers)
Modem Test screen . . . . . . . . . . . . . . .
Test Options . . . . . . . . . . . . . . . . .
Troubleshooting modem problems. . . . . . .
Network Time Synch screen . . . . . . . . . .
Server screens . . . . . . . . . . . . .
Mode . . . . . . . . . . . . . .
SIP Role. . . . . . . . . . . . .
Major Alarms . . . . . . . . . .
Minor Alarms . . . . . . . . . .
Control Network . . . . . . . .
Server Hardware . . . . . . . .
Processes . . . . . . . . . . .
Refresh page . . . . . . . . . .
Process Status screen . . . . . .
Content . . . . . . . . . . . . .
Frequency . . . . . . . . . . .
Interchange Servers screen. . . .
Force Interchange . . . . . . .
Busy-Out Server screen . . . . . .
Release Server screen. . . . . . .
Shutdown Server screen . . . . .
Options to Shut down . . . . .
Server Date/Time screen . . . . .
General Notes on Timeserving
Date . . . . . . . . . . . . . . .
Select Time . . . . . . . . . . .
Time Zone . . . . . . . . . . .
Software Version screen . . . . .
Operating System . . . . . . .
SES Release String . . . . . .
Software Load . . . . . . . . .
Server BIOS Build ID. . . . . .

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Contents

SAMP Version ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Server Configuration . . . . . . . . . . . . . . . .
Restore Defaults screen . . . . . . . . . . .
The following interfaces will be removed .
The following files will be altered . . . . . .
Set Static Routes . . . . . . . . . . . . . . . .
IP Address . . . . . . . . . . . . . . . . . .
Subnet Mask . . . . . . . . . . . . . . . . .
Gateway . . . . . . . . . . . . . . . . . . .
Interface . . . . . . . . . . . . . . . . . . .
Network Time Server screen . . . . . . . . . .
Time of Day Synchronization . . . . . . . .
Use Local Clock . . . . . . . . . . . . . . .
Use these Network Time Servers . . . . . .
Providing The Keys.install File . . . . . . .
Set Modem Interface screen . . . . . . . . . .
IP Address . . . . . . . . . . . . . . . . . .
Change Modem Settings . . . . . . . . . .
RMB Network Configuration screen . . . . . .
Services Laptop . . . . . . . . . . . . . . .
Reserved (Services Future Use) (Optional)
Eject CD-ROM screen . . . . . . . . . . . . . .
Eject. . . . . . . . . . . . . . . . . . . . . .

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Server Upgrades screens . . . . . . . . . . . . . . . . . . . . . . . . .


Moving around within the Manage Software wizard. . . . . . .
Running the Manage Software wizard after a session time-out
Using progress indicators. . . . . . . . . . . . . . . . . . . . .
Working with the Manage Software wizard window . . . . . . .
Choose task . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Install New Software Wizard Steps/Pages . . . . . . . . . . . . . .
Choose Software. . . . . . . . . . . . . . . . . . . . . . . . . .
Choose License Source . . . . . . . . . . . . . . . . . . . . . .
Review Notices. . . . . . . . . . . . . . . . . . . . . . . . . . .
Using progress indicators. . . . . . . . . . . . . . . . . . . . .
Working with the wizard window . . . . . . . . . . . . . . . . .
Begin Installation . . . . . . . . . . . . . . . . . . . . . . . . .
Install in Progress . . . . . . . . . . . . . . . . . . . . . . . . .
Reboot Server . . . . . . . . . . . . . . . . . . . . . . . . . . .
Service Impacts . . . . . . . . . . . . . . . . . . . . . . . . . .
Reboot in Progress . . . . . . . . . . . . . . . . . . . . . . . .

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Issue 2.0 May 2009

15

Contents

Install License Files . . . . . . . . . . . . .


Installation Complete . . . . . . . . . . . .
Make Upgrade Permanent screen . . . . . . .
Partition Status. . . . . . . . . . . . . . . .
Partition status states . . . . . . . . . . . .
Manage Updates screen . . . . . . . . . . . .
BIOS Upgrade screen 8300 Server . . . . . . .
Backup Now screen . . . . . . . . . . . . . . .
Data Sets . . . . . . . . . . . . . . . . . . .
Backup Method . . . . . . . . . . . . . . .
Encryption . . . . . . . . . . . . . . . . . .
Schedule Backup screen . . . . . . . . . . . .
Data set . . . . . . . . . . . . . . . . . . . .
Day . . . . . . . . . . . . . . . . . . . . . .
Time. . . . . . . . . . . . . . . . . . . . . .
Status . . . . . . . . . . . . . . . . . . . . .
Destination . . . . . . . . . . . . . . . . . .
Add a backup schedule . . . . . . . . . . . . .
Data Set. . . . . . . . . . . . . . . . . . . .
File Size. . . . . . . . . . . . . . . . . . . .
Date . . . . . . . . . . . . . . . . . . . . . .
Time. . . . . . . . . . . . . . . . . . . . . .
Status . . . . . . . . . . . . . . . . . . . . .
Destination . . . . . . . . . . . . . . . . . .
Network Device . . . . . . . . . . . . . . .
Local directory . . . . . . . . . . . . . . . .
Local PC card . . . . . . . . . . . . . . . .
Restore History screen . . . . . . . . . . . . .
Format PC Card /Compact Flash screen . . . .
Administrator Accounts screen 8300 Server .
Types of logins. . . . . . . . . . . . . . . .
REMOTE logins . . . . . . . . . . . . . . .
CDR logins . . . . . . . . . . . . . . . . . .
ADMINISTRATIVE logins . . . . . . . . . .
Types of Linux Groups . . . . . . . . . . .
User Profiles . . . . . . . . . . . . . . . . .
Creating an administrator account (login) .
Deleting login groups . . . . . . . . . . . .
File synchronization . . . . . . . . . . . . .
Login Reports screen 8300 Server . . . . . . .
List local host logins . . . . . . . . . . . .

16 Administering SES on the Avaya S8300 Server

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260
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277
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277
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278
279
279
280
280

Contents

Display login information . . . . . . . . . . . . . . . . .


Locked logins . . . . . . . . . . . . . . . . . . . . . . .
Modem screen . . . . . . . . . . . . . . . . . . . . . . . . .
Modem Administration . . . . . . . . . . . . . . . . . .
Solving modem problems . . . . . . . . . . . . . . . . . . .
Server Access screen 8300 Server . . . . . . . . . . . . . .
Syslog Server screen 8300 Server . . . . . . . . . . . . . .
License File screen 8300 Server . . . . . . . . . . . . . . .
Install the license file I previously downloaded . . . . .
Install the license file specified below . . . . . . . . . .
Solve license file installation problems . . . . . . . . .
Authentication File screen . . . . . . . . . . . . . . . . . .
File Path . . . . . . . . . . . . . . . . . . . . . . . . . .
URL . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Proxy Server . . . . . . . . . . . . . . . . . . . . . . . .
Install the Authentication file I previously downloaded .
Install the Authentication file I specify below . . . . . .
Install . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Firewall screen . . . . . . . . . . . . . . . . . . . . . . . . .
Input to server . . . . . . . . . . . . . . . . . . . . . . .
Output from server. . . . . . . . . . . . . . . . . . . . .
Service . . . . . . . . . . . . . . . . . . . . . . . . . . .
Port/Protocol . . . . . . . . . . . . . . . . . . . . . . . .
Tripwire Status . . . . . . . . . . . . . . . . . . . . . . .
Audit Frequency . . . . . . . . . . . . . . . . . . . . . .
Install Root Certificate screen 8300 Server . . . . . . . . .
Internet Explorer . . . . . . . . . . . . . . . . . . . . . .
SSH Keys screen . . . . . . . . . . . . . . . . . . . . . . .
Current SSH public keys . . . . . . . . . . . . . . . . .
Generate New SSH Keys . . . . . . . . . . . . . . . . .
Web Access Mask screen . . . . . . . . . . . . . . . . . . .
Access Masks and Names . . . . . . . . . . . . . . . .
Commands . . . . . . . . . . . . . . . . . . . . . . . . .
Name . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Device Manager . . . . . . . . . . . . . . . . . . . . . .
Computer Configuration and Device Manger . . . . . .
File Synchronization screen 8300 Server . . . . . . . . . .
IP Phones screen 8300 Server . . . . . . . . . . . . . . . .
Download Files screen . . . . . . . . . . . . . . . . . . . .
Prerequisites . . . . . . . . . . . . . . . . . . . . . . .

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Issue 2.0 May 2009

17

Contents

File(s) to download from the machine I'm


using to connect to the server. . . . . . . .
File(s) to download from the LAN using URL
Install this file on the local server . . . . . .
CM Phone Message File screen 8300 Server . .
Tftpboot Directory screen 8300 Server . . . . . .
To check the version of installed firmware: .
Serial Numbers screen 8300 Server . . . . . . .
SES Software screen 8300 Server . . . . . . . .
Messaging Software screen 8300 Server . . . .
Scheduled Backup . . . . . . . . . . . . . . .

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Appendix A: Feature requirement specifications . . . . . . . . . . . . .

311

Call processing software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


RFC 3325 compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Compliance with RFC 3325 . . . . . . . . . . . . . . . . . . . . . . . . . .

311
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FNU requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Send All Calls of the endpoints own (1111) extension FNU structure. . .
Send All Calls of another endpoints (2222) extension FNU structure . . .

311
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Appendix B: Terminal requirements for SIP . . . . . . . . . . . . . . . .

325

Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

325

Glossary

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327

Index

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337

18 Administering SES on the Avaya S8300 Server

Chapter 1: Administering Communication Manager


for SIP Enablement Services
This chapter describes the screens to visit and the fields to change so that your SES and
Communication Manager system can run concurrently on a new Avaya S8300 server.
For detailed information and rationale about these steps, see these sections:

SIP administrative screens on page 29

Important: SIP device as an OPS extension on page 102

Administering Communication Manager for SIP


This section describes how to administer and configure SIP on a Communication Manager 5.0
system so that Communication Manager (and SES, running on the same server) support SIP
endpoints. You administer and configure SIP trunking on the system with Communication
Manager screens and fields, some of which are specific to SIP.
You may have been directed to this point from the section in the SES installation procedures,
from the section, Administering Communication Manager and endpoints. All installation work
discussed prior to this point should be correctly completed.
Communication Manager must be functioning properly before you start SIP administration and
SES implementation. If your Communication Manager installation uses the Enhanced Meet Me
conferencing feature, install that feature before you start the following administration steps.
Administer SIP endpoints on Communication Manager using OPS. OPS supports advanced
SIP telephony.
To administer SIP trunks in Communication Manager 5.0, complete the procedures in this
section. Each step includes a link to an example screen, should you need to review it.

Prepare Communication Manager on page 20

Administer call routing on page 22

Administer SIP signaling and trunks on page 24

Administer stations on page 27

Redirect calls off the network on page 28

Administration for visiting users on page 28.

Issue 2.0 May 2009

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Administering Communication Manager for SIP Enablement Services

Prepare Communication Manager


Complete these steps to prepare Communication Manager for SES.
1. Verify that your system supports and is correctly configured for IP connectivity.
See Administering Network Connectivity on Avaya Aura Communication Manager, doc ID
555-233-504.
2. Go to the System Capacity screen.
Figure 19: System Capacity screen on page 76.
Check the values for the field SIP Trunks (included in "Trunk ports").
If no values are displayed here, it means that SIP has not been licensed properly. You
cannot proceed. Correct SIP licensing problems and begin here after completing that.
3. Go to the System-Parameters Customer-Options screen page 4.
Figure 24: System Parameters Customer Options screen, page 4 on page 83.
Check the following values:
a. Verify or set the field ISDN PRI to y.
b. Verify that the IP Trunks field is set to y.
c. Verify or set the field Enhanced EC500 to y.
You must log off and log back in to effect changes to System Parameters Customer-Options
screens.
4. Go to the System Parameters Customer-Options screen page 2.
Figure 23: System Parameters Customer Options screen, page 2 on page 82
Verify that the Maximum Administered SIP Trunks field has a value within these ranges:

0 through 400 for S8300C servers (on which you are administering co-resident SES)

0 through 500 for S8400 servers (standalone servers running CM software only)

0 through 800 for S8500-series servers (standalone servers running CM or SES Edge)

0 through 5000 for S8700/S8710/S8720/S8730 servers (running CM only)

You must log off and log back in to effect changes to System Parameters Customer-Options
screens.

20 Administering SES on S8300

Administering Communication Manager for SIP

5. Go to the System Parameters Customer Options screen, page. 1


Figure 22: System Parameters Customer Options screen, page 1 on page 80.
Use these fields at the bottom of the page:

Maximum Off-PBX Telephones - EC500, for cell phones

Maximum Off-PBX Telephones - OPS, for advanced SIP telephony phones

In each field, verify that the number of stations that you want to set up for each type of OPS
telephone is correct. If not, there may be a problem with your Avaya license files or server.
You must log off and log back in to effect changes to System Parameters Customer-Options
screens.
6. Go to the IP Node Names screen.
Figure 10: IP Node Names screen on page 55.
Check all fields to ensure that they are correct for your network. Entries are required for all
other home or edge servers running SES and any others running Communication Manager.
7. Go to the IP Address Mapping screen.
Figure 8: IP Network Map screen on page 49.
Enter the IP address and the host name for the administered SIP proxy server (SES Edge
5.0 in multiple server SES configurations) on your network in the corresponding fields.
8. Go to the IP Network Region screen to assign an IP network region for the SIP trunk.
Figure 9: IP Network Region screen on page 51.
a. In the Authoritative Domain field, enter the SIP domain name for which this network
region applies. This same SIP domain name is used in the SES interface.
b. Set the field Intra-region IP-IP Direct Audio to y.
c. Set the field Inter-region IP-IP Direct Audio to y
d. Set the field Server IP Address and the field Server Port to the IP address and port
number of the RTCP Monitor server, if applicable in your system.
9. Go to the Media Gateway screen on page 58.
Make sure that the Network Region is the same as the network region for the SIP
authoritative domain.
10. Go to the IP Codec Set screen on page 47.
Check that you have the right media compression for your SIP endpoint types and other
constraints.

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Administering Communication Manager for SIP Enablement Services

Administer call routing


Before you can make SIP calls from endpoints that are connected to Communication Manager,
administer call routing properly in Communication Manager.
1. Go to the Feature Access Code screen.
Feature Access Codes screen page 1 on page 43.
You may set either the ARS Access code fields, or the AAR Access code fields or both.
To enable these fields, make sure that on the System Parameters Customer Options
screen page 5, the Private Networking field is set to y. See Figure 25: System Parameters
Customer Options screen, page 5 on page 85.
2. Go to the ARS Digit Analysis Table screen.
Figure 1: ARS Digit Analysis Table screen on page 31.
Administer this screen to make sure that dialed strings of digits are interpreted correctly and
the resulting calls are routed appropriately using the SIP trunks that you administered in
Step 3 through Step 6 in the section Administer SIP signaling and trunks on page 24.

Note:

Note:
You may not access a SIP trunk with a dialed TAC.
If you use Avaya Distributed Office, you must administer this screen to use AAR. Avaya
Distributed Office does not use ARS.
3. Go to the Dial Plan Analysis screen to translating the digits dialed by users.
Figure 3: Dial Plan Analysis screen on page 39.
You must have the summary of your dial plan available for reference.
4. Go to the Route Pattern screen.
Figure 16: Route Pattern screen on page 67.
Verify that the Secure SIP field is set to the default value of n for routing through a public
network.
You can set secure sip to y only if you have a secure connection between the public SIP
network and the SES home server you are routing to.
Choose a route pattern. Fill in the correct trunk, FRL, and number of digits to insert and
delete.
This task can be performed using either AAR or ARS. The most frequent case would be for
ARS.

22 Administering SES on S8300

Administering Communication Manager for SIP

5. Go to the Numbering - Public/Unknown Numbering Table screen and assign public


unknown numbering data.
If your SES installation is part of an Avaya Distributed Office network, this screen should
match extensions, trunks, and prefixes in Avaya Distributed Office Central Manager.
Make an entry here for the trunk that you use in your route pattern.
For Avaya Distributed Office, confirm that the value for Ext Len matches what is specified in
the field SES Edge 5.0.
See the Figure 13: NumberingPublic/Unknown screen on page 58.
6. Go to the Locations screen.
Figure 11: Locations screen on page 56.
Type the appropriate Proxy Selection Route Pattern in the field corresponding to each
location employing a SIP proxy server.

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Administering Communication Manager for SIP Enablement Services

Administer SIP signaling and trunks


Use these steps to set up SIP trunking facilities in Communication Manager on the server.
1. Go to the Signaling Group screen page 1.
Figure 17: Signaling Group screen, Page 1 on page 69.
a. Type sip in the field Group Type. The system displays a screen for SIP groups.
b. Verify that the Transport Method field contains the default value of tls.
c. Verify that the ETSI CCBS Support field contains the default value of n.
d. In the Co-Resident SES field, set the value to y, as this signaling group is used to
communicate with the SES application.
e. Verify that the Near-end Node Name field contains the default value of procr.
For CM running co-resident with SES on the S8300, the value of this entry is typically
procr. This also is the value for the S8400 or S8500-series servers running only CM,
For an Avaya S8700-series standalone server running Communication Manager 5.0, the
entry is the node name for the selected CLAN or procr interface, as applicable.
f. In the Far-end Node Name field, keep the value as procr. enter the name of the node
that you administered as the SIP proxy server (that is, an SES Edge 5.2 server) in Step
7.
g. In the Near-End Listen Port field, verify that the value is set to default 6001.
h. Verify that the Far-end Listen Port field contains the default value of 6001, as the SES
application expects this port number to be set.
i. For the Far-end Network Region field, if you want the SIP proxy server that you
administered in Step 7 to use the codec set and/or parameters specified for an IP
network region that is different from that of the LAN IP interface, then enter the network
region of the SIP proxy server.
j. For the Far-end Domain field, enter the IP address that represents your SIP Domain.
For example, to route SIP calls within your enterprise, enter the domain assigned to your
SIP proxy (SES Edge 5.0) server. For external SIP calling, this domain name could be
that of the proxy assigned to you by your SIP service provider.
k. In the field DTMF over IP, make sure that the value is rtp-payload.
l. The recommended value for the field SIP Session Establishment Timer is 3 minutes,
but it must be less than or equal to the SES value named TimerC.
This timer works in conjunction with the SES variable, TimerC, usually set in the ccs.conf
file. For proper ringing no answer times, the SES TimerC should be a value greater than
or equal to the Session Establishment Timer on this page. If you cannot access ccs.conf,
make sure the value of Session Establishment Timer is set less than the value of TimerC.

24 Administering SES on S8300

Administering Communication Manager for SIP

m. Setting the field Enable Layer 3 Test is optional. The default is n. The value n uses the
ping test and does not use the OPTIONS test. Enter a y to use the OPTIONS test instead
of a ping.
2. Go to the System Parameters Features screen page 1.
Figure 20: System Parameters Feature screen Page 1 on page 78.
a. Set the DID/Tie/ISDN/SIP Intercept Treatment field to attd.
b. Verify that the Trunk-to-Trunk Transfer field is set to restricted.
3. Go to the Trunk Group screen page 1.
Figure 26: Trunk Group screen, page 1 on page 86:
a. Type sip in the Group Type field.
The screen displays fields that pertain to SIP groups. An entry of sip also affects the
fields that are presented on other administrative screens discussed later.
b. Depending on your need for Call Detail Recording (CDR), type y for yes or n for no in the
CDR Reports field.
Note that very large numbers of CDR reports may be generated by SIP calls.
c. Type the number of the SIP signaling group that you previously administered in the
Signaling Group field.
d. Type a value in the range of 0 through 255 in the Number of Members field for the
number of SIP trunks that belong to this group.
Group Member Assignments are automatically completed and populated on the Trunk
Group screens on page 86, and on any subsequent pages of the screen that are
necessary, based on the values that you entered on the Trunk Group screens. Group
members cannot be administered individually. All members of each administered group
share the same characteristics.

Note:

Note:
The total number of all SIP trunks that are specified for all groups must be less
than or equal to the value in the Maximum Administered SIP Trunks field on
the System-Parameters Customer Options screen (step 4 on page 20). For
more information, see Figure 19: System Capacity screen on page 76.
e. Repeat the preceding Steps a. through d. for each SIP trunk group you want to assign,
up to the trunk-number limit for your server.
4. Go to the Trunk Group screen, Page 2 on page 94.
Set the field Group type to sip.
Administer the other fields on this screen as necessary for your Avaya system.

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Administering Communication Manager for SIP Enablement Services

5. Go to the Trunk Group screen page 3.


Trunk Group screen, page 3 on page 97.
Verify that the value in the Numbering Format field is what you want, Public, Private,
unk-pvt (Unknown-Private), or Unknown.
Administer the other fields on this screen as necessary for your Avaya system.
6. Go to the Trunk Group screen page 4.
Trunk Group screen, page 4 on page 101.
Set the field Mark Users as Phone? to y for a particular trunk only if a device or a
network that is connected to that SIP trunk requires the User as Phone parameter. Set to
y if a public network trunks through a SIP service provider.
7. Go to the Numbering - Public/Unknown Numbering screen and assign public unknown
numbering data, as applicable.
If your SES installation is part of an Avaya Distributed Office network, this screen should
match extensions, trunks, and prefixes in Avaya Distributed Office Central Manager 1.x.
See the NumberingPublic/Unknown screen on page 58.

26 Administering SES on S8300

Administering Communication Manager for SIP

Administer stations
Use these steps to set up stations in Communication Manager.
1. Go to the Station screen page 1.
See Figure 18: Station screen page 1 on page 75.
Set the field Type either to 46xx or 96xx, where xx are the ending digits of your station type.
If you use 46xx as the Type for a SIP endpoint, then the system may generate minor alarms
for these stations. In this case, you may ignore these alarms.
If you set Type to any of the DCP phone types, such as a 6400 or 8400, then undesirable
interactions with the TTI and other features may occur.
Depending on your system softweare, you may need to use a 46xx station type, such has
4620SIP or 4620SIPCC, even if you have a station with a different name or model number.
Refer to the user documentation on administering your particular SIP endpoint in Avaya
Communication Manager 5.0 for more details.
2. Go to the Configuration Set screen page 1.
Figure 2: Configuration Set screen on page 37.
Set the field Configuration Set Description to SIP phone.
3. Go to the Off-pbx Station Mapping screen page 1.
Figure 14: Off-pbx station mapping screen page 1 on page 59.
Add station mapping data for SIP endpoints on this screen.
4. Go to the Off-pbx Station Mapping screen page 2.
Figure 15: Off-pbx station mapping screen page 2 on page 64.
Add more station-mapping data for SIP endpoints on page 2 of this screen.

Issue 2.0 May 2009

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Administering Communication Manager for SIP Enablement Services

Redirect calls off the network


One option in Communication Manager is to do additional administration to direct the coverage
of calls that are redirected off the network (CCRON).
Communication Manger monitors the progress of calls from inception to conclusion. If calls go
off net, Communication Manager will never recognize the call as completed. Because of the
virtual nature of SIP trunks, set this field to n to enable call classification over interworked
trunks.
Go to the System ParametersCall Coverage/Call Forwarding screen.
Figure 21: System ParametersCall Coverage/Call Forwarding screen on page 79.
Set the field Disable Call Classifier for CCRON over SIP trunks to y or n, depending on your
system.
For Avaya SIP solutions, as well as Avaya Distributed Office 1.x, this field is usually set to n.

Administration for visiting users


Another option in Communication manager is to administer SIP Visiting User; go to the Feature
Related System Parameters screen, page 3 on page 44.
Be sure that the EMU field is set to a number, not left blank. Set this to 1 for a one-hour session
of visiting user, or up to a maximum of 24 hours for the session.
The EMU Inactivity timer field determines how long the visiting user feature waits before the
visiting status of a SIP phone is dropped due to inactivity. A blank in this field means that there
is no automatic shut off of the visiting-user session.
For phones designated a visiting, an inactivity timer notifies the user before a visiting session
expires, even if the timer is set to null (that is, left blank in administration).
Recall that Visiting user is supported only by the Avaya one-X Deskphone SIP on the 96xx
series SIP IP telephones.

28 Administering SES on S8300

Chapter 2: Communication Manager screen details


for SIP
This section contains examples of properly populated screens that you might need to verify as
you administer Communication Manager for SIP trunking.

Best Practices

When you add a SIP station in Communication Manager, use DCP set types that can be
X-ported. This prevents excessive alarming caused by using 46xx set types.
If you use 46xx station types, you receive minor alarms for these stations. You may ignore
these alarms.
Do not use DCP station types, as undesirable interactions occur with TTI and other
features. Some trunk types do not allow X-ported stations that are TTI, for example SBS
trunks, to call over them.

When you add the SIP station in Communication Manager, do not use 4602 or 2402 set
types. Even an Avaya 4602 SIP telephone needs at least three call appearances to handle
conference and transfer operations.

Similarly, on the change off-pbx-telephone station-mapping x screen page 2, the Call


Limit should be at least 3, but also should match what the telephone has if the telephone
has a number of call appearances that is greater than 3. (The Avaya default number is 2.)

SIP administrative screens


This section explains how to administer the following Communication Manager screens to
support SIP trunking:

ARS/AAR Digit Analysis Table screen on page 31

Configuration Set screen on page 37

Dial Plan Analysis screen on page 38

Feature Access Codes screen page 1 on page 43

Feature Related System Parameters screen, page 3 on page 44

Incoming Call Handling Treatment screen on page 46

IP Codec Set screen on page 48

Issue 2.0 May 2009

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Communication Manager screen details for SIP

IP Network Map screen on page 49

IP Network Region screen on page 51

IP Node Names screen on page 55

Locations screen on page 56

Media Gateway screen on page 57

NumberingPublic/Unknown screen on page 58

Off-PBX Station Mapping screen page 1 on page 59

Off-PBX Station Mapping screen page 2 on page 64

Route Pattern screen on page 67

Signaling Group Page 1 screen on page 69

Station screen, page 1 on page 75

System Capacity screen on page 76

System-Parameters screens on page 77

Important: SIP device as an OPS extension on page 102

Trunk Group screens on page 86

These screens deal with SIP administration. Every effort, when possible, has been made to put
correct field values in the screen examples. Look at them carefully.
Only SIP-related screens are described in this document. Since a properly configured and
working Communication Manager is a prerequisite before enabling and administering SES, see
the Administering Network Connectivity on Avaya Aura Communication Manager and the
Administering Avaya Aura Communication Manager, 03-300509, for more details about all
the Communication Manager screens and fields, including the SIP-related ones presented here.
Other screens that might require your attention cited in the section titled Important: SIP device
as an OPS extension on page 102. The features and the configuration of your SES SIP network
determine what you administer on these screens. See Important: SIP device as an OPS
extension on page 102.

30 Administering SES on S8300

SIP administrative screens

ARS/AAR Digit Analysis Table screen


Communication Manager compares dialed numbers with the dialed strings in this table and
determines the route pattern for the number.
If you alter data in this table, resynchronize data as described in the document Installing and
Administering SES, the section titled Data Synchronization between Communication Manager
and PPM.
If your SIP installation is part of Avaya Distributed Office, complete this screen with AAR as the
value in the Call Type field. Avaya Distributed Office does not use ARS.
Figure 1: ARS Digit Analysis Table screen
change ars analysis

Page 1 of X
ARS DIGIT ANALYSIS TABLE
Location: ___

Dialed
Total
String
Min Max
_________________ __ __
_________________ __ __
_________________ __ __
_________________ __ __
_________________ __ __
_________________ __ __
_________________ __ __
_________________ __ __

Route
Pattern
_____
_____
_____
_____
_____
_____
_____
_____

Call
Type
____
____
____
____
____
____
____
____

Node
Num
___
___
___
___
___
___
___
___

Percent Full: ___


ANI Reqd
n
n
n
n
n
n
n
n

ANI Reqd
Valid entries

Usage

y/n

Enter y if ANI is required on incoming R2-MFC


or Russian MF ANI calls. This field applies only
if the Request Incoming ANI (non-AAR/ARS)
field on the Multifrequency-Signaling-Related
System Parameters screen is n.

Allowed only if the Allow ANI Restriction on


AAR/ARS field on the Feature Related System
Parameters screen is y. Use to drop a call on a
Russian Shuttle trunk or Russian Rotary trunk if
the ANI request fails.
Other types of trunks treat r as y.

Issue 2.0 May 2009

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Communication Manager screen details for SIP

Call Type (for AAR only)


In this field in Figure 1, enter the call type that is associated with each dialed string. Call types
indicate numbering requirements on different trunk networks. ISDN protocols are listed in the
table below.
Valid entries

Usage

aar

Regular AAR calls.

intl

The Route Index contains public network ISDN


trunks that require international type of number
encodings.

pubu

The Route Index contains public network ISDN


trunks that require international type of number
encodings.

lev0 to lev2

Specify ISDN Private Numbering Plan (PNP)


number formats.

ISDN Protocol
Call Type

Numbering Plan
Identifier

Type of Numbering

aar

E.164(1)

national(2)

intl

E.164(1)

international(1)

pubu

E.164(1)

unknown(0)

lev0

PNP(9)

local(4)

lev1

PNP(9)

Regional Level 1 (2)

lev2

PNP(9)

Regional Level 2 (1)

32 Administering SES on S8300

SIP administrative screens

Call Type (for ARS only)


Valid
entries

Usage

Usage in China #1

alrt

Alerts attendant consoles or other digital


telephones when an emergency call is
placed

normal

emer

emergency call

normal

fnpa

10-digit North American Numbering


Plan (NANP) call (11 digits with Prefix
Digit "1")

attendant

hnpa

7-digit NANP call

normal

intl

public-network international number

toll-auto

iop

international operator

attendant

locl

public-network local number

normal

lpvt

local private

normal

natl

non-NANP

normal

npvt

national private

normal

nsvc

national service

normal

op

operator

attendant

pubu

public-network number
(E.164)-unknown

normal

svcl

national(2)

toll-auto

svct

national(2)

normal

svft

service call, first party control

local

svfl

service call, first party control

toll

Dialed String
In Figure 1, user-dialed numbers are matched to the dialed string entry that most closely
matches the dialed number. For example, if a user dials 297-1234 and the AAR or ARS Digit
Analysis Table has dialed string entries of 297-1 and 297-123, the match is on the 297-123
entry.

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Communication Manager screen details for SIP

An exact match is made on a user-dialed number and dialed string entries with wildcard
characters and an equal number of digits. For example, if a user dials 424, and there is a 424
entry and an X24 entry, the match is on the 424 entry.
Valid entries

Usage

0 to 9

Enter up to 18 digits that the call-processing


server analyzes.

*, x, X

Wildcard characters

Location (for the ARS Digit Analysis Table)


This is a display-only field on the ARS Digit Analysis Table screen shown in Figure 1.
Valid entries

Usage

1 to 64

Defines the location of the server running


Communication Manager that uses this ARS
Digit Analysis Table. On the System-Parameters
Customer-Options screen, the ARS field and
the Multiple Locations field must be set to y for
values other than all to appear.

all

Indicates that this ARS Digit Analysis Table is


the default for all port network (cabinet)
locations. Appears only if the Multiple Locations
field is set to n on the System-Parameters
Customer-Options screen.

Max
In Figure 1 this is appears as the Total Max field.
Valid entries

Usage

Between Min and 28

Enter the maximum number of user-dialed digits


the system collects to match to the dialed string.

34 Administering SES on S8300

SIP administrative screens

Min
In Figure 1 this appears as the Total Min field.
Valid entries

Usage

1 to Max

Enter the minimum number of user-dialed digits


that the system collects to match to the dialed
string.

Node Num
In Figure 1, enter the number of the node.
Valid entries

Usage

1 to 999
or
blank

Enter the number of the destination node in a


private network if you use node number routing
or FCS. If you complete this field, leave the
Route Index field blank.

Percent Full
This field in Figure 1 displays the percentage (0 to 100) of system memory resources that have
been used by AAR/ARS. If the figure is close to 100%, you can free memory resources.

Route Pattern
In this field in Figure 1, enter the route number that you want the server running Communication
Manager to use for this dialed string.
Valid entries

Usage

p1 to p2000

Specifies the route index number established on


the Partition Routing Table.

1 to 640

Specifies the route patterns used route the call.

1 to 999

Specifies the route pattern used to route the call.


For the S8300 server only.

r1 to r32

Specifies the remote home numbering plan area


(RHPNA) table. Complete this field if RHNPA
translations are required for the corresponding
dialed string.

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Communication Manager screen details for SIP

Valid entries

Usage

node

Designates node number routing.

deny

Block the call.

36 Administering SES on S8300

SIP administrative screens

Configuration Set screen


This screen defines a several call treatment options for EC500 cell phone calls. The EC500
allows the use of up to 10 Configuration Sets, which are already defined in the system with
default values.
For SIP, set the field Configuration Set Description to SIP Phone. Complete the other fields
to meet the needs of your SIP endpoints.
Figure 2: Configuration Set screen
change off-pbx-telephone configuration-set 1

Page 1 of 1

CONFIGURATION SET: 1

C onfiguration SetD escription: ___________________


Calling Number Style: network
CDR for Origination: phone-number
CDR for Calls to EC500 Destination? y
Fast Connect on Origination? n
Post Connect Dialing Options: dtmf
Cellular Voice Mail Detection: none
Barge-in Tone? n
Calling Number Verification? y
Identity when Bridging: principal

Configuration Set Description


Describes the purpose of the configuration set.
Valid entries

Usage

Up to 20 alphanumeric
characters or blank

For example, EC500 handsets.


For SIP, enter SIP Phone.

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Communication Manager screen details for SIP

Dial Plan Analysis screen


The Dial Plan Analysis Table is the systems guide to translating the digits dialed by users. This
screen enables you to determine the beginning digits and total length for each type of call that
Communication Manager needs to interpret. The Dial Plan Analysis Table and the Dial Plan
Parameters screen work together to define your systems dial plan.
Figure 3: Dial Plan Analysis screen
display dialplan analysis
DIAL PLAN ANALYSIS TABLE

Page 1 of x

PercentFull: 7
D ialed Total C all
Dialed Total Call Dialed Total
Call
String Length Type
String Length Type String Length Type
00
2
attd
1
3
dac
2
4
ext
3
4
ext
3
1
aar
4
1
ars
4
5
ext
5
5
ext
5
7
ext

Call Type

Valid entries

Usage

aar

Automatic Alternate Routing Used to route calls within


your company over your own private network. In order to use
this code in your dial plan, the ARS/ AAR Dialing without FAC
feature must be enabled on the System Parameters
Customer-Options (Optional Features) screen. (Contact
your Avaya technical support representative to discuss the
ARS/AAR Dialing Without FAC feature before enabling it.)
When dialing digits of Call Type aar, as soon as the dialed
digits have reached the administered length, the digits are
treated as if an AAR feature access code (FAC) was dialed.
Control is transferred and the digits are routed according to
the AAR Analysis and Digit Conversion forms.

38 Administering SES on S8300

SIP administrative screens

Valid entries

Usage
In the example shown, extensions of 3xxx cannot be dialed
directly. Whenever a user dials the first digit of 3, the system
immediately interprets the dialed string as an AAR string and
transfers control to AAR.
Extensions of 3xxx can only be accessed using AAR Digit
Conversion. That is, you must dial a longer AAR number from
which AAR Digit Conversion deletes leading digits to form a
number of the form 3xxx.

ars

Automatic Route Selection Used to route calls that go


outside your company over public networks.
SES solutions that include Communication Manager Branch
Edition use only ARS.
ARS is also used to route calls to remote company locations
if you do not have a private network. In order to use this code
in your dial plan, the ARS/AAR Dialing without FAC feature
must be enabled on the System Parameters
Customer-Options (Optional Features) screen. (Contact
your Avaya technical support representative to discuss the
ARS/AAR Dialing Without FAC feature before enabling it.)
When dialing digits of Call Type ars, as soon as the dialed
digits have reached the administered length, the digits are
treated as if an ARS feature access code (FAC) was dialed.
Control is transferred and the digits are routed according to
the ARS Analysis and Digit Conversion forms.
In the example shown, extensions of 4xxxx cannot be dialed
directly. Whenever a user dials the first digit of 4, the system
immediately interprets the dialed string as an ARS string and
transfers control to ARS. Extensions of 4xxxx can only be
accessed using ARS Digit Conversion. That is, you must dial
a longer ARS number from which ARS Digit Conversion
deletes leading digits to form a number of the form 4xxxx.

attd

Attendant Defines how users call an attendant. Attendant


access numbers can start with any number from 0 to 9 and
contain 1 or 2 digits. If a telephones COR restricts the user
from originating calls, this user cannot access the attendant
using this code. Beginning with the November 2003 release
of Communication Manager (2.0), you can also administer
the attendant access code by entering an appropriate fac or
dac entry on the Dial Plan Analysis screen, and then
entering the actual access code on the Feature Access
Code (FAC) screen. Location-specific attendant access
codes can be administered on the Locations screen.

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Communication Manager screen details for SIP

Valid entries

Usage

dac

Dial access code Allows you to use trunk access codes


(TAC) and feature access codes (FAC) in the same range.
Dial access codes can start with any number from 0 to 9, * or
# and can contain up to 4 digits.
If an extension entry and a DAC entry have the same Dialed
String, the extension entry can be longer than the DAC entry
only if all of the trunk groups covered by that DAC entry have
Dial Access on the Trunk Group screen set to n.
You can use the DAC to activate or deactivate a
Communication Manager feature or to seize a trunk from a
trunk group, or both. In the first case, the DAC functions as a
FAC, in the second as a TAC. For example, you can define
the group 300 to 399 for dial access codes, and allow both
FAC and TAC in that range.
You can use 4-digit DACs for ordinary trunk access, but they
do not work for attendant control of trunk groups, trunk-ID
buttons, or DCS, and only the last 3 digits of the codes can be
recorded in CDR records. See also the description below for
fac.

ext

Primary extensionDefines extension ranges that can be


used on your system. Extension can have a first digit of 0
through 9 and can be 1 to 7 digits in length. Extension cannot
have the same first digit as a 1-digit ARS or AAR feature
access code (FAC). When a dial plan has mixed station
numbering, extensions of various lengths (all with the same
first digit) are mapped on the Dial Plan Analysis table. The
system then employs an inter-digit time-out to ensure that all
dialed digits are collected.

fac

Feature access code only A FAC can be any number from 1


to 9 and contain up to 4 digits. You can use * or #, but only as
a first digit.
Avaya recommends that a FAC have the longest total length
for a given dialed string when using mixed numbering.
Otherwise, problems might occur when, for example, 3-digit
FACs and 4-digit extensions begin with the same first digit
and the FAC is an abbreviated dialing list access code.
However, if the entry in the dial plan that defines the FAC is
used to define the
AAR or ARS access code, then it must have the longest total
length in the dial plan.

40 Administering SES on S8300

SIP administrative screens

Valid entries

Usage

pext

Prefixed extension Is made up of a prefix (first digit) that


can be a 0 to 9 (* and # not allowed) and an extension
number of up to 5 digits in length. The maximum length of a
prefix and extension combination is 6 digits. You cannot
administer a dial access code with the same first digit as a
prefixed extension.
The purpose of the prefix is to identify the call type as an
extension. After digit collection, the prefix digit is removed
from the string of dialed digits. The remaining digits
(extension number) are then processed. A prefixed extension
allows the use of extensions numbers with any dialed string
(the extension length must be specified on the table). The
"prefixed extension" cannot have the same dialed string as
the ARS or AAR facility access code (FAC).

udp

Works identically to ext, with this exception:


If dialed digits match the Call Type udp,
Communication Manager automatically checks the
UDP Table first to see if there is a match, regardless of
the value in the UDP Extension Search Order field on
the Dial Plan Parameters screen. If there is no match,
Communication Manager then checks the local server.
If dialed digits match the Call Type of ext,
Communication Manager checks the value in the UDP
Extension Search Order field on the Dial Plan
Parameters screen.
- If the value in the UDP Extension Search Order field
on the Dial Plan Parameters screen is
udp-table-first, Communication Manager checks the
UDP Table first to see if there is a match. If there is no
match, Communication Manager then checks the
local server.
- If the value in the UDP Extension Search Order field
on the Dial Plan Parameters screen is
local-extensions-first, Communication Manager
checks the local server first to see if there is a match.
If there is no match, Communication Manager then
checks the UDP Table.
Note: The udp Call Type allows Communication Manager to
recognize strings of 14 and 15 digits, which are longer than
the maximum extension length of 13 digits. However, udp
can be used with any length.

Issue 2.0 May 2009

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Communication Manager screen details for SIP

Dialed String
The dialed string in the Dial Plan Analysis screen contains the digits that Communication
Manager will analyze to determine how to process the call. This field allows you to enter up to
four digits, so you can allocate blocks of 1000 numbers even when using a 7-digit dial plan.

Valid entries

Usage

0 to 9, * and #

Enter any combination of 1 to 4 digits. the


following restrictions apply:
The digits * and # can only be used as
first digits, and only for the Call Types fac
and dac.
For Call Type attd, if the Total Length is 2,
the Dialed String must be 2 digits long.
Two Dial Plan entries can use the same
Dialed String only if the Dialed String is 1
digit long. Longer Dialed Strings must all
be unique.
A new entry cannot be administered if it
causes an existing extension, feature
access code, or trunk access code to
become inaccessible.

Percent Full
This field in the Dial Plan Analysis screen displays the percentage (0 to 100) of the systems
memory resources that have been allocated for the dial plan that are currently being used.

Total Length
This field in the Dial Plan Analysis screen concerns the number of digits for the call type.
Valid entries

Usage

1 to 2 for attd
1 to 4 for dac
1 to 4 for fac
1 to 7 for ext
2 to 6 for pext

Enter the number of digits for this call type. The


allowed length varies by call type. This must be
greater than or equal to the number of digits in
the Dialed String.

42 Administering SES on S8300

SIP administrative screens

Feature Access Codes screen page 1


This screen assigns feature access codes (FACs) that, when dialed, activate or cancel the
system features. Each field on this screen has the same valid values, which must conform to
feature access codes or dial access codes as defined by your dial plan.
The SIP-related fields are in bold.
change feature-access-codes
FEATURE ACCESS CODE (FAC)
Abbreviated Dialing List1 Access Code: ____
Abbreviated Dialing List2 Access Code: ____
Abbreviated Dialing List3 Access Code: ____
Abbreviated Dial - rgm Group List Access Code: ____
Announcement Access Code: ____
Answer Back Access Code: ____
Attendant Access Code: ____
Auto Alternate R outing (AAR )Access C ode: ____
Auto R oute Selection (AR S)Access C ode1: ____ Access
Automatic Callback Activation: ____
Call Forwarding Activation Busy/DA: ____ All: ____
Call Park Access Code: ____
Call Pickup Access Code: ____
CAS Remote Hold/Answer Hold-Unhold Access Code: ____
CDR Account Code Access Code: ____
Change COR Access Code: ____
Change Coverage Access Code: ____
Contact Closure Open Code: ____
Contact Closure Pulse Code: ____

Page 1 of x

Code 2: ____
Deactivation:
Deactivation:

____
____

Close Code:

____

Auto Alternate Routing (AAR) Access Code


Use this field to access AAR.

Auto Route Selection (ARS) Access Code1


Use this field to access ARS. You can have one ARS access code for local and one code for
long distance, and route accordingly.

Issue 2.0 May 2009

43

Communication Manager screen details for SIP

Feature Related System Parameters screen, page 3


For SIP, the EMU Inactivity timer field determines how long the visiting user feature waits before
the visiting phone is becomes unregistered due to inactivity.
Figure 4: Feature Related System Parameters screen, page 3
display system-parameters feature

Page 3 of 17

FEATURE-RELATED SYSTEM PARAMETERS


TTI/PSA PARAMETERS
WARNING! SEE USER DOCUMENTATION BEFORE CHANGING TTI STATE
Terminal Translation Initialization (TTI) Enabled? n

Customer Telephone Activation (CTA) Enabled? n


Dont Answer Criteria For Logged Off IP/PSA?TTI Stations? n
EMU PARAMETERS
EM U Inactivity IntervalforD eactivation (hours): 1
CALLPROCESSING OVERLOAD MITIGATION
Restrict Calls: stations-first

EMU Inactivity Interval for Deactivation


Use this field to administer a system-wide administrable interval for EMU (Enterprise Mobile
User) de-registration and as an inactivity timer for an SIP visiting user.
Valid entries are either digits 1 through 24, or blank. The default is blank.
Leaving this field blank means that there is no session timing set.
An entry of 1 means that after 1 hour of inactivity, the SIP phone will be dropped (unregistered)
from the visited SES Home server.
Note that this field is used both by Communication Manager (for Enterprise Mobile Users) as
well as by SES 5.0 (for SIP Visiting Users). See Table 1 for a comparison of the differences.
For phones designated as visiting, an inactivity timer notifies the user before a visiting session
expires, even if the timer is left blank.

44 Administering SES on S8300

SIP administrative screens

Table 1: Compare SIP Visiting User timer with EMU timer


SESs SIP Visiting User
Timer

Communication Manager
EMU Timer

Phone types

SIP phones, incl. Avaya


one-X Deskphone SIP

H.323 or DCP type phones

E911 call routed locally/


CPN sent from visited
phone*

Supported

Supported

Login

Same login from any


phone

Requires FAC/PIN for login


at visited phone

Designating active
phone

Most-recently registered
phone is the active phone
OR
The active phone is set in
the SIP PIM web interface.

Most recent registration is


"active"

Three states: Active,


inactive, unregistered

Supports all three states

Supports only two states:


active and unregistered
states

Phone features
dependencies

Depends on home phone


functionality/user profile

Depends on visited phone


functionality

Inactivity timer

Supported

Supported

*. The calling party number is not always sent from the visited phone. The CPN may be a derivation
based on the IP address and the Communication Manager IP address, for example, in the case of
emergency location extension mapping.

Issue 2.0 May 2009

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Communication Manager screen details for SIP

Incoming Call Handling Treatment screen


For SIP Enablement Services (SES) trunk groups, the Per Call CPN/BN and Night Serv fields
do not appear because these fields do on a screen for ISDN trunks.
Figure 5: Incoming Call Handling Treatment screen (SIP and Avaya Distributed Office)
change inc-call-handling-trmt trunk-group1

Page 1 of X

INCOMING CALL HANDLING TREATMENT


Service/
Called
Called
Feature
Len
Number
_____________ ___
_______________
_____________ ___
_______________
_____________ ___
_______________
_____________ ___
_______________
_____________ ___
_______________
_____________ ___
_______________
_____________ ___
_______________
_____________ ___
_______________
_____________ ___
_______________
_____________ ___
_______________
_____________ ___
_______________
_____________ ___
_______________
_____________ ___
_______________
_____________ ___
_______________
_____________ ___
_______________
_____________ ___
_______________
_____________ ___
_______________
_____________ ___
_______________

Del
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___

Insert
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________

Called Len
The Called Len field in Figure 5 specifies the number of digits received for an incoming call. A
blank entry may be used only for the situation in which the Called Number field has been set to
blank. When used with the blank entry, this means that any length of digits associated with the
Called Party IE of the Incoming SETUP message will match this field. The use of the 0 entry is
encouraged for the situation in which the PSTN provider does not provide any 'Number Digits'
within the received Called Party IE (such as in Japan). Valid entries are 0 to 21, or leave blank.

Called Number
The Called Number field in Figure 5 specifies the leading digits received for an incoming call. A
blank entry is used as a "wild card" entry and, when used, means that any number associated

46 Administering SES on S8300

SIP administrative screens

with the specified Service/Feature can match in this field. Valid entries are up to 16 digits, or
leave blank.

Del
The Del field in Figure 5 specifies the number of leading digits to be deleted from the incoming
Called Party Number. Calls of a particular type can be administered to be routed to a single
destination by deleting all incoming digits and then administering the Insert field with the
desired extension. Valid entries are 1 to 21, all, or leave blank.

Insert
The Insert field in Figure 5 specifies the digits to be prepended to the front of the remaining
digits after any (optional) digit deletion has been performed. The resultant number formed from
digit deletion/insertion is used to route the call, provided night service is not in effect. Valid
entries are up to 16 characters consisting of a combination from the following: 0 to 9, *, #, or
leave blank.

Service/Feature
This field in Figure 5 is display-only. It is auto-populated with the value entered in the Service
Type field on the Trunk Group screen.

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Communication Manager screen details for SIP

IP Codec Set screen


What you set in the IP codec screens depends on the type of phone you are using and the
bandwidth. You should certainly have G.711mu-law or a-law.
If the SIP endpoint is registering across a WAN with limited bandwidth or via a VPN tunnel,
then use G.729.
What you select is based on system constraints and their SIP endpoint types.
Figure 6: IP Codec Set screen page 1
change ip-codec-set n

Page 1 of x
IP Codec Set

Codec Set: 1
Audio
Silence
Codec
Suppression
1: G.711MU
y
2:_______________
_
3:_______________
_
4:_______________
_
5:_______________
_
6:_______________
_
7:_______________
_
Media Encryption:
1: aes
2: aea
3: srtp-aescm128-hmac80

Frames
Per Pkt
3
_
_
_
_
_
_

Packet
Size (ms)
30
__
__
__
__
__
__

Figure 7: IP Codec Set screen page 2


change ip-codec-set n

Page 2 of x
IP Codec Set

Allow Direct-IP Multimedia? y


Maximum Bandwidth Per Call for Direct-IP Multimedia: 256:Kbits
Mode
FAX
Modem
TDD/TTY
Clear-channel

48 Administering SES on S8300

Redundancy

relay

off

us

SIP administrative screens

IP Network Map screen


The IP Address Mapping screen in Figure 8 shows the SIP-related information in bold.
You must administer this screen only if you use Emergency Contacts as part of your SES
system.
If you alter data in this table, resynchronize data as described in Installing and Administering
SES, the section titled Data Synchronization between Communication Manager and PPM.
Figure 8: IP Network Map screen
change ip-network-map

Page 1 of x
IP ADDRESS MAPPING

From IP Address
__1.__2.__3.__0
__1.__2.__4.__4
__1.__2.__4.__5
__1.__2.__4.__6

Note:

Subnet
(To IP Address) or Mask)
__1.__2.__3.255
24
__1.__2.__4.__4
32
__1.__2.__4.__5
__
__1.__2.__4.__9
__

R egion
_1_
_2_
_3_
_4_

VLAN
__3
__0
__0
__4

Em ergency
Location
Extension
________
________
________
________

Note:
In release 5.0 of Communication Manager, use this screen to allocate resources
for both H.323 and SIP endpoints.
The IP Address Mapping screen for 911 calls allows you to have a range of IP addresses in
a location. You can then assign a 911 number that will be sent to the Public Safety
Answering Point (PSAP) if any of the phones within that range of 911 IP addresses makes
an emergency call.
You can also have another range of addresses for another location with an assigned 911
number.
If a user in one location moves to the second location, and makes an emergency call, the
users endpoint sends the correct CPN to the PSAP. Without using the ip-network-map,
each SIP station sends out it own number if it makes an emergency call.
This step is important in distributed Communication Manager environments in which
network bandwidth may be consumed unnecessarily for calls among SIP and other
endpoints.

Issue 2.0 May 2009

49

Communication Manager screen details for SIP

Region
This field in Figure 8 identifies the network region for the IP address range. Make sure the
Region value you set here reflects the Authoritative Region on screen IP Network Region
screen on page 51.
If this screen does not correlate with the IP Network Region screen correctly, calls will not be
processed successfully. Communication Manager may not assume its authoritative role for the
call and routes back out to the proxy. The proxy then redirects back to Communication
Manager. In the Locations form shown on page 56, the proxy sel. rte. pat. field causes the
call to route out to the proxy. But if this were not configured, the call would be rejected with a
403 Screening Failure.
For SIP, the setting for Region must be the same as the Region field in theIP Network Region
screen on page 51.
Valid entries

Usage

1 to 250

The network region number for this interface.


This field must contain a non-blank value if the From IP
Address field on the same row contains a non-blank value.

Emergency Location Extension


This field in Figure 8 allows the system to properly identify the location of a caller who dials a
911 emergency call from this station. An entry in this field must be of an extension type included
in the dial plan, but does not have to be an extension on the local system. It can be a UDP
extension. The entry defaults to blank. A blank entry typically would be used for an IP softphone
dialing in through PPP from somewhere outside your network.
If you populate the IP Address Mapping screen with emergency numbers, the feature functions
as follows:

Note:

If the Emergency Location Extension field in the Station screen is the same as the
Emergency Location Extension field in the IP Address Mapping screen, the feature sends
the extension to the Public Safety Answering Point (PSAP).

If the Emergency Location Extension field in the Station screen is different from the
Emergency Location Extension field in the IP Address Mapping screen, the feature sends
the extension in the IP Address Mapping screen to the Public Safety Answering Point
(PSAP).
Valid entries

Usage

0 to 9 (up to 7 digits)

Enter the emergency location extension for this station.


Default is blank.

Note:
On the ARS Digit Analysis Table screen, you must administer 911 to be call type
emer or alrt in order for the E911 Emergency feature to work properly.

50 Administering SES on S8300

SIP administrative screens

IP Network Region screen


The SIP-related fields are in bold in Figure 9.
Figure 9: IP Network Region screen
change ip-network-region 1

Page 1 of 19
IP NETWORK REGION

R egion: 1
Location: 1
Name:
MEDIA PARAMETERS
Codec Set: 1
UDP Port Min: 2048
UDP Port Max: 3028

Authoritative D om ain:
Intra-region IP-IP D irectAudio:y
Inter-region IP-IP D irectAudio:y
IP Audio Hairpinning? y

DIFFSERV/TOS PARAMETERS
Call Control PHB Value:
Audio PHB Value:
Video PHB Value:
802.1P/Q PARAMETERS
Call Control 802.1p Priority: 7
Audio 802.1p Priority: 6
H.323 IP ENDPOINTS
H.323 Link Bounce Recovery? y
Idle Traffice Interval (sec): 20
Keep-Alive Interval (sec): 6
Keep-Alive Count: 5

RTCP Reporting Enabled? y


RTCP MONITOR SERVER PARAMETERS
U se D efaultServerParam eters? n
ServerIP Address: . . .
ServerPort:5005
RTCP Report Period(secs): 5
AUDIO RESOURCE RESERVATION PARAMETERS
RSVP Enabled? y
RSVP Refresh Rate(secs): 15
Retry upon RSVP Failure Enabled? y
RSVP Profile: guaranteed-service
RSVP unreserved (BBE) PHB Value: 40

Region
You can change the properties of each region administered in the IP Network Map screen on
page 49 using this screen.

Authoritative Domain
The Authoritative Domain field in Figure 9 must be set to the same value as the SIP domain
administered, the home domain, or a third-party proxy for the signaling group associated with
this network region.

Issue 2.0 May 2009

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Communication Manager screen details for SIP

This field designates the name or IP address of the domain for which this network region is
responsible or authoritative.
Valid entries

Usage

Up to 20 characters or
blank.

Enter the name or IP address of the domain for


which this network region is responsible. Note
that this will appear in the From header of any
SIP messages.

A valid entry in this field is required for SIP endpoints on Communication Manager to call the
public network.
Note that the value for this Authoritative Domain field must match the content of the Domain
field on the Edit screen in SES, which is set with the Master Administration web interface in the
SES system.
In a single-server configuration, a home authoritative server combined on an Edge server,
exactly one authoritative domain is set, for example, company.com.
In a duplex configuration, each home is subject to the domain to which it is connected. Each
Edge can have a separate domain, and a single CM can support multiple domains.
Subdomain structures are not supported. You may use domain structures such as
eastcompany.com or westcompany.com.

Intra-region IP-IP Direct Audio


Set this field in Figure 9 to n to prevent direct audio connections between IP endpoints within a
network region. Usually a SIP installation sets this to y.
Valid entries

Usage

y/n

Enter y to save on bandwidth resources and


improve sound quality of voice over IP
transmissions.
An n entry might be used if, for example, the IP
phones within the region are behind two or more
fire walls.

52 Administering SES on S8300

SIP administrative screens

Valid entries

Usage

native(NAT)

Enter native(NAT) if the IP address from which


audio is to be received for direct IP-to-IP
connections within the region is that of the
telephone/softphone itself (without being
translated by NAT). IP phones must be
configured behind a NAT device before this
entry is enabled.

translated(NAT)

Enter translated(NAT) if the IP address from


which audio is to be received for direct IP-to-IP
connections within the region is to be the one
with which a NAT device replaces the native
address. IP phones must be configured behind
a NAT device before this entry is enabled.

Inter-region IP-IP Direct Audio


This field in Figure 9 allows direct audio connections between IP endpoints within a network
region.
For SIP, set this to n. In SIP, band width is virtual. See SIP trunk engineering notes on page 24.
Valid entries

Usage

y/n

Enter y to save on bandwidth resources and


improve sound quality of voice over IP
transmissions. An n entry might be used if, for
example, the IP telephones within the region are
behind two or more fire walls.

native(NAT)

Enter native(NAT) if the IP address from which


audio is to be received for direct IP-to-IP
connections within the region is that of the
telephone/softphone itself (without being
translated by NAT). IP phones must be
configured behind a NAT device before this
entry is enabled.

trnslated(NAT)

Enter translated(NAT) if the IP address from


which audio is to be received for direct IP-to-IP
connections within the region is to be the one
with which a NAT device replaces the native
address. IP phones must be configured behind
a NAT device before this entry is enabled.

Issue 2.0 May 2009

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Communication Manager screen details for SIP

Use Default Server Parameters


Set this field in Figure 9 to n so that the screen displays the fields Server IP address and
Server Port.

Server IP Address
The system displays this field, as shown in Figure 9, only when the Use Default Server
Parameters field is set to n and the and the RTCP Enabled field is set to y.
For SIP, set this field to the IP address of the RTCP Monitor server.
Valid entries

Usage

0 to 255 in a series of four


octets.

Enter the IP address for the RTCP Monitor


server

Server Port
The system displays this field, as shown in Figure 9, only when the Use Default Server
Parameters field is set to n and the RTCP Enabled field is set to y.
Valid entries

Usage

1 to 65535

Enter the port number for the RTCP Monitor


server.

54 Administering SES on S8300

SIP administrative screens

IP Node Names screen


Enter the friendly names and the IP addresses for SES home servers and CLAN or procr on this
screen.
Figure 10: IP Node Names screen
change node-names ip

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.

Note:

N am e
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________

Page 1 of X

IP NODE NAMES
IP Address
Name
___.___.___.___ 17. ______________
___.___.___.___ 18. ______________
___.___.___.___ 19. ______________
___.___.___.___ 20. ______________
___.___.___.___ 21. ______________
___.___.___.___ 22. ______________
___.___.___.___ 23. ______________
___.___.___.___ 24. ______________
___.___.___.___ 25. ______________
___.___.___.___ 26. ______________
___.___.___.___ 27. ______________
___.___.___.___ 28. ______________
___.___.___.___ 29. ______________
___.___.___.___ 30. ______________
___.___.___.___ 31. ______________
___.___.___.___ 32. ______________

IP Address
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___

Note:
If you are using an SES system for SIP, enter the IP address for the SIP Proxy
Server, a home or home/edge, for your network in the corresponding fields.

Name
The Name column in Figure 10 identifies the name of an adjunct or server, or switch node.
Valid entries

Usage

1 to 15 alphanumeric
characters

Used as a label for the associated IP address. The node


names must be unique for each server and switch.

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Communication Manager screen details for SIP

IP Address
The IP Address column in Figure 10 identifies for the node named in the previous field by its
dotted octet address.
Valid entries

Usage

32-bit address (4 decimal


numbers, each in the range
0 to 255)

A unique IP address is assigned to each port on


any IP device that is used for a connection.
See the Administering Network Connectivity on Avaya
Aura Communication Manager,
doc ID 555-233-504 for more information.

Locations screen
This screen allows for each location to point to the route pattern that is routing to its outbound
SIP proxy server. This correlation is required by features and services such as Transfer and URI
Dialing. You may use any route pattern for any SIP trunk.
The SIP-related fields are in bold.
Figure 11: Locations screen
change locations

Page

1 of

LOCATIONS
ARS Prefix 1 Required For 10-Digit NANP Calls? y
Loc. Name
No
1. Main
2. Denver-01______
3. Lincroft-01____
xxx _______________
xxx _______________

56 Administering SES on S8300

Timezone Rule
Offset
+ 00:00
1
- 01:00
1
+ 01:00
1
_ __:__
__
_ __:__
__

NPA
312
303
953
___
___

ARS
FAC

Attd Loc.
Pre- Proxy Sel.
FAC Parms. fix
Rte.Pat.

____
____
____
____

____
____
____
____

__
__
__
__

____
____
____
____

_______
_______
_______
_______

SIP administrative screens

Proxy Selection Route Pattern


The Proxy Selection Route Pattern field identifies the routing pattern that leads to the proxy
server. This is the route pattern assigned on the Route Pattern screen.
Valid entries

Usage

1 to 999 or blank

Type the number of the routing pattern to be used to


get to the proxy server.

Media Gateway screen


Figure 12: Media Gateway screen
add media-gateway x
Number:
Type:
Name:
Serial No:
N etw ork R egion:
Registered?
Recovery Rule:
Name:
Slot
V1:
V2:
V3:
V4:
V8:
V9:

Module Type
#

Page

1 of

MEDIA-GATEWAY
IP Address:
FW Version/HW Vintage:
MAC Address:
Encrypt LInk?
Location:
Controller IP Address:
Site Data:

Name
ICC MM
ANA MM
DCP MM
DS1 MM

gateway-announcements

Max Survivable IP Ext:


Announcement board must also be enabled; use enable announcement-board

Network Region
For SES, the Network region field must have the same value as the network region of the SIP
authoritative domain.
Network Region indicates what is assigned to the media gateway. It is used by the primary
server to allocate resources from the nearest Media Gateway. The number of characters is
dependent upon the type of primary server.

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57

Communication Manager screen details for SIP

NumberingPublic/Unknown screen
Access the Numbering Public/Unknown screen with the command change
public-unknow n-num bering n, where n is the length of a value between 0 and 7 appearing
in the Ext Code column.
The screen consists of two pages: page 1 displays up to 30 Ext Code entries matching the
requested Ext Code length entered on the command line, and page 2 provides 30 blank entries
for new user input. If there is sufficient room on the screen, Ext Code entries that are longer
than the specified length are also displayed. Enter a length of 0 to designate the attendant. If
there are more entries of length n than can be displayed, modify your command to use the
ext-digits x command line modifier. For Avaya Distributed Office, confirm that the value for
Ext Len matches what is specified in the field SES Edge 5.0.

Figure 13: NumberingPublic/Unknown screen


change public-unknown-numbering 5
NUMBERING - PUBLIC/UNKNOWN FORMAT

Ext Extension
Len Code
12 1234567890123
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

4
4
4
41
41
41
43
45
47
61
406
406
418
419
770

58 Administering SES on S8300

Total
Trk
CPN
CPN
Grp(s)
Prefix
Len
123456789 123456789012345 12
777777
250
253
40
45
87
538
222
2222
45
250
253

10
10
10
11
5
30323
10
7
7
9
5
30379
10
30379
10
303538
11
222222222222222 15
970
8
30379
30379
303222

Page 1 of X

SIP administrative screens

Off-PBX Station Mapping screen page 1


Use the Stations with Off-PBX Telephone Integration screen to map an office phone to a cell
phone through the Extension to Cellular feature. The office phone can be a standard office
number or an administration without hardware (AWOH) station. For more information on
Extension to Cellular, see Avaya Aura Communication Manager Feature Description and
Implementation, 555-245-205.
This screen relates to the System-Parameters Customer-Options screen, page 1 on page 80.
Figure 14: Off-pbx station mapping screen page 1
change off-pbx-telephone station-mapping 67001

Page 1 of 2

STATIONS WITH OFF-PBX TELEPHONE INTEGRATION


Station
Extension

67001

Application

OPS

D ial
Phone N um ber Trunk
C onfiguration
Prefix
Selection
Set

221 -

67001

aar

Command parameters
Action

Object

Qualifier

add

off-pbx-telephone station-mapping

change

off-pbx-telephone station-mapping

<station extension>

display

off-pbx-telephone station-mapping

<station extension>

list

off-pbx-telephone station-mapping

<variable>

The add off-pbx-telephone station-mapping command displays the blank Stations


with Off-PBX Integration screens. You can add up to sixteen associations between an office
telephone and an external telephone.
The change off-pbx-telephone station-mapping <station extension>
command displays the Stations with Off-PBX Integration screens. You can change the
associations between office telephones and external telephones. The first line on the screen

Issue 2.0 May 2009

59

Communication Manager screen details for SIP

contains the information for the station extension that you entered as the command variable.
You can also add additional associations in this screen.
The display off-pbx-telephone station-mapping <station extension>
command displays the Stations with Off-PBX Integration screens. The <station
extension> variable is optional. These screens list up to sixteen entries, starting with the
station extension you entered as the command variable. If this extension is not administered for
an off-PBX, the display starts with the next administered off-PBX extension in numerical order.
The list off-pbx-telephone station-mapping <variable> command information
about the association between an office phone and an off-PBX phone. The command variable
specifies the office phone number or numbers of interest. The <variable> can be:

A complete phone number

A partial phone number followed by an asterisk, which is a wildcard character

Blank

Station Extension
The Station Extension field is an administered extension in your dial plan. This number is the
extension of the office telephone.
Valid entries

Usage

A valid number in your dial


plan

Type an extension number of the office phone


up to eight digits. Default is blank.

Application
Indicate the type of off-PBX application that is associated with the office phone. You can assign
more than one application to an office phone.
Valid entries

Usage

blank

Default is blank.

EC500

Cell phone with Extension to Cellular

OPS

SIP-enabled phone

CSP

Cell phone with Extension to Cellular provided by the


cellular service provider

60 Administering SES on S8300

SIP administrative screens

Dial Prefix
The system prepends the Dial Prefix to the off-PBX phone number before dialing the off-PBX
phone. The system deletes the dial prefix when a user enters their cell phone number using the
Self Administration Feature (SAFE) access code. You must set the routing tables properly so
that the dial prefix "1" is not necessary for correct routing.
Valid entries

Usage

blank
0 through 9, *, #

Type up to four digits, including * or #. If


included, * or # must be in the first digit
position. Enter a "1" if the phone number is
long-distance. Enter "011" if the phone number
is international. Default is blank.

Phone Number
Enter the phone number of the off-PBX phone.
Valid entries

Usage

0 through 9

Type up to fifteen digits. Enter the complete


10-digit number. Default is blank.

Trunk Selection
Defines which trunk group you will use for outgoing calls.
Valid entries

Usage

ars
aar
trunk group
number

Indicate which trunk group to use for outgoing


calls.

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Communication Manager screen details for SIP

Configuration Set
Use the Configuration Set field to administer the Configuration Set number. This number
contains the desired call treatment options for the station. Ninety-nine Configuration Sets exist.
Valid entries

Usage

1 through 99
blank

Type the number of the Configuration set or


sets. Default is blank

62 Administering SES on S8300

SIP administrative screens

Dial Prefix
The system prepends the Dial Prefix to the off-PBX phone number before dialing the off-PBX
phone. The system deletes the dial prefix when a user enters their cell phone number using the
Self Administration Feature (SAFE) access code. You must set the routing tables properly so
that the dial prefix "1" is not necessary for correct routing. See Figure 14.
Valid entries

Usage

blank
0 through 9, *, #

Type up to four digits, including * or #. If


included, * or # must be in the first digit
position. Enter a "1" if the phone number is
long-distance. Enter "011" if the phone number
is international. Default is blank.

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Communication Manager screen details for SIP

Off-PBX Station Mapping screen page 2


Finish the administration steps to map an office phone to an off-PBX phone on the second page
of the Stations with Off-PBX Telephone Integration screen. The information you entered in
the first page appears as read-only information on the second page.
Figure 15: Off-pbx station mapping screen page 2
add off-pbx-telephone station-mapping 67001

Page 2 of 2

STATIONS WITH OFF-PBX TELEPHONE INTEGRATION

Station
Extension

C all
Lim it

67001

10

M apping
M ode

C alls
Allow ed

both

all

Bridged
C alls
none

Station Extension
The Station Extension field is an administered extension in your dial plan. This number is the
extension of the office phone. See Figure 15.
Valid entries

Usage

a valid number in your dial


plan

Type an extension number of the office phone


up to eight digits. Default is blank.

Call Limit
See Figure 15.
Valid entries

Usage

blank
1 through 10

Set the maximum number of calls that can be


active simultaneously. Default is 2.

64 Administering SES on S8300

SIP administrative screens

Mapping Mode
Enter the mode of operation for the Extension to Cellular cell phone. Use these modes to
control the degree of integration between the cell phone and the office phone. The modes are
valid for calls only. For each office phone, you can only assign one cell phone as the origination
mode. You cannot assign a cell phone as either the origination or both mode more than once.
See Figure 15.
Valid entries

Usage

both

Default is both when the Phone Number field was previously


administered for another extension with a Mapping Mode of
termination or none. Default = termination when the Phone
Number field was previously administered with a Mapping Mode
of origination or both.
In the both mode, users can originate and receive calls from the
office phone with the cell phone.

termination

In termination mode, users can only use their cell phone to


receive calls from the associated office phone. Users cannot use
the cell phone to originate calls from the associated office
phone. Calls originating from the cell phone independent of the
office phone are independent of Extension to Cellular and
behave exactly as before enabling Extension to Cellular.

origination

In origination mode, users can only originate cell phone calls


from the associated office phone. Users cannot use the cell
phone to receive calls from the associated office phone.

none

In the none mode, users cannot originate or receive calls from


the office phone with the cell phone.

Calls Allowed
Identifies the call filter type for a station. The Calls Allowed values filter the type of calls to the
office phone that a user can receive on a cell phone. See Figure 15.
Valid entries

Usage

all

Default is all.
The cell phone receives both internal and
external calls.

internal

The cell phone receives only internal calls.

external

The cell phone receives only external calls.

none

The cell phone does not receive any calls made


to the associated office phone.

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65

Communication Manager screen details for SIP

Bridged Calls
Use the Bridged Calls field to determine if bridged call appearances extend to the cell phone.
The valid entry definitions are the same as the Mapping Mode field entries. See Figure 15.
Valid entries

Usage

both

Default is both.

termination
origination
none

For OPS, which SIP often is, you must use


none. This enables bridged appearances on
OPS phones to work correctly.

Configuration considerations for SIP phones


The Bridged Calls field should be set to none unless the SIP station supports the Avaya
extensions for bridged appearances. If this field has a value other than none, a call to your SIP
station goes immediately to coverage without ringing if another SIP phone that is not registered
has a bridged appearance on your phone.
Avaya 4600-series SIP Telephones will not be able to register in an SES system unless they
can obtain the correct SIPDOMAIN setting from the 46XXsettings.txt file. Always configure the
SIPDOMAIN setting for the phones in the file named 46XXsettings.txt file and then ensure that
the phones transfer settings from the file (via tftp or http) during boot up. The line in the file for
this setting is:
SET SIPD O M AIN = yourSIPdomainName.com
When you make a call from a Cisco 7940/7960 phone with the local Caller ID Block feature
enabled, the called endpoint still displays your number. To work around this issue, use the
Calling Number Block FNE in Communication Manager instead of the local feature in the
phone.

66 Administering SES on S8300

SIP administrative screens

Route Pattern screen


The Route Pattern screen defines the route patterns used by Communication Manager. Each
route pattern contains a list of trunk groups that can be used to route the call. The maximum
number of route patterns and trunk groups depends on the configuration and memory available
in your system.
AAR analysis and ARS analysis determine which trunks calls use. You can convert an AAR
number into an international number, and insert an area code in an AAR number to convert an
on-network number to a public network number. Also, when a call directly accesses a local
central office (CO), if the long-distance carrier provided by your CO is not available, then
Communication Manager can insert the dial access code for an alternative carrier into the digit
string.
The SIP-related fields are in bold on the screen shown in Figure 16. Administering this screen is
not required to make SIP work properly.
Figure 16: Route Pattern screen
change route-pattern 1

Page 1 of 2
Pattern Number: 1_
Secure SIP? n

No.
Grp. FRL NPA Pfx Hop Toll Del
No.
Mrk Lmt List Dgts
1: ___
_ ___ _ __
__
__
2: ___
_ ___ _ __
__
__
3: ___
_ ___ _ __
__
__
4: ___
_ ___ _ __
__
__
5: ___
_ ___ _ __
__
__
6: ___
_ ___ _ __
__
__

1:
2:
3:
4:
5:
6:

DCS/
Inserted
QSIG
Digits
Intw
_____________________________________
n
_____________________________________
n
_____________________________________
n
_____________________________________
n
_____________________________________
n
_____________________________________
n

user
user
user
user
user
user

BCC VALUE TSC CA-TSC


0 1 2 3 4 W
Request

Numbering LAR
Format

y
y
y
y
y
y

________
________
________
________
________
________

y
y
y
y
y
y

y
y
y
y
y
y

y
y
y
y
y
y

y
y
y
y
y
y

n
n
n
n
n
n

y
y
y
y
y
y

none

ITC BCIE Service/Feature BAND No.


Dgts
Subaddress
___ both ept outwats-bnd____ ____ _
rest
_______________
_
rest
_______________
_
rest
_______________
_
rest
_______________
_
rest
_______________
_

IXC

none
next
rehu
none
none
none

Secure SIP
You will need to evaluate the setting of the Secure SIP? field in Figure 16 when the end-to-end
solution supports the SIPS protocol.
The only instance for a y in this field is when the source provider requires a secure SIP protocol.

Issue 2.0 May 2009

67

Communication Manager screen details for SIP

In most instances, leave this field set to n.


Valid entries

Usage

y/n

Specify whether the SIP: or SIPS: prefix will be used, if the call is routed to a
SIP trunk preference.
If SIP trunks are not specified as SIP: or SIPS: , the call will be routed over
whatever trunk is specified. Therefore, to ensure a SIP TLS connection when
such a route-pattern is invoked, only SIP trunks should be specified.
Default is n.

To administer the Secure SIP field, choose the behavior you want from the following table.
Original Request-URI

Secure SIP?

Final Request-URI

SIP

SIPS

SIPS

SIPS

SIP

SIP

SIPS

SIPS

NAnon-sip trunk or endpoint

SIPS

NAnon-sip trunk or endpoint

SIP

68 Administering SES on S8300

SIP administrative screens

Signaling Group Page 1 screen


The system displays the Signaling Group screen shown in Figure 17 when sip is the Group
Type field on this page.
Verify and administer all fields on this screen.
Figure 17: Signaling Group screen, Page 1
add signaling-group next

Page

1 of

SIGNALING GROUP
Group Number: 4
ETSI CCBS Support: n

Near-end Node Name: procr


Near-end Listen Port: 6001
Far-end Network Region:
Far-end Domain:

Group Type: sip


Transport Method: tls
Co-Resident SES? y

Far-end Node Name: procr


Far-end Listen Port: 5061

Bypass If IP Threshold Exceeded? n


DTMF over IP: rtp-payload

Direct IP-IP Audio Connections? y

IP Audio Hairpinning? n
IMS Enabled? n
Session Establishment Timer(min): 3

Group Number
This is a display-only field showing the signaling group, as shown in Figure 17.

Issue 2.0 May 2009

69

Communication Manager screen details for SIP

Group Type
This field describes the type of protocol to be used with the signaling group. Select SIP in this
field and the screen changes to show only SIP-applicable fields, as shown in Figure 17.
Valid entries

Usage

sip

Use for SIP on the Avaya S8300, S8500 series, and


S8700 series servers only.

Transport Method
The screen in Figure 17 displays this field only when the value of the entry in the Group Type
field is sip. Make sure that the default tls is selected in this field. No other value is supported.
Valid entries

Usage

tls

Default (secure) transport method is TLS. This is the


only method supported.

Co-resident SES
The screen in Figure 17 displays this field only for a SIP signaling group and only if
Communication Manager and SES are configured to be Co-Resident. Set the value to y. .
Valid entries

Usage

y/n

Default value is n. Set the value to y if this SIP signaling


group is used to communicate with SES.
When set to y, it automatically populates the Near-end
Listen Port field with 6001 which is the same port
number that the Co-Resident SES is using to
communicate with Communication Manager.

Near-end Node Name


The screen shown in Figure 17 displays this field when the value of the entry in the Group Type
field is either h.323 or sip.

70 Administering SES on S8300

SIP administrative screens

Additionally, the node name must be administered on the IP Node Names screen and the IP
Interfaces screen.
Valid entries

Usage

procr

When the Co-resident SES


field is set to y, it defaults to
procr so that it can
communicate with the SES
application.

Far-end Node Name


The screen displays this field when the value of the entry in the Group Type field is either h.323
or sip. The node name must be administered on the IP Node Names screen. See Figure 17.
Verify that the value for this field is set to default procr for the Co-Resident SES signaling
group.
Valid entries

Usage

procr

Describes the far-end node.

Near-end Listen Port


The screen displays this field when the Group Type field is either h.323 or sip. The Near-end
Listen Port field defaults to 6001 when the Co-resident field is set to y. See Figure 17.

Valid entries

Usage

6001

When the Co-resident SES field is set to y, it


automatically populates the Near-end Listen Port field
with 6001 which is the same port number that the
Co-Resident SES is using to communicate with
Communication Manager.

Far-end Listen Port


The screen displays this field when the Group Type field is either h.323 or sip. See Figure 17.

Issue 2.0 May 2009

71

Communication Manager screen details for SIP

For SIP, set this to 6001.


Valid entries

Usage

6001

Type the same number as entered in the Near-end


Listen Port field, that is, port entry 6001 for SIP over
TLS.

Far-end Network Region


The screen displays this field when the Group Type field is either h.323 or sip. This field shows
the number of the network region that is assigned to the far-end of the trunk group. See
Figure 17.
Valid entries

Usage

1-250
or
blank

Type the network region number that is assigned to the far


end of the trunk group. The region number is used to
obtain the codec set used for negotiation of trunk bearer
capability. Leave blank to select the region of the near-end
node by default.

Far-end Domain
The screen displays this field only when the value of the entry in the Group Type field is sip.
See Figure 17.
Valid entries

Usage

Maximum of
40-character
string, or
blank

Enter the fully qualified domain name or IP address for


the destination proxy server.
For example, to route SIP calls within your enterprise,
enter the domain assigned to your proxy server. For
external SIP calling, the domain name could be that of
your SIP service provider. If blank, the far-end IP
address is used.

72 Administering SES on S8300

SIP administrative screens

Bypass If IP Threshold Exceeded


The screen displays this field when the Group Type field is either h.323 or sip. See Figure 17.
Valid entries

Usage

y/n

Type y to automatically remove from service the trunks


assigned to this signaling group when IP transport
performance falls below limits. These limits are set on
the Maintenance-Related System Parameters screen.

DTMF over IP
The screen displays this field when the value of the entry in the Group Type field is either h.323
or sip. See Figure 17.
For SIP, this must be set at the default value of rtp-payload.
Valid entries

Usage

rtp-payload

SIP trunks require rtp-payload.

Session Establishment Timer


This field determines how long the system waits before tearing down a ring no answer call. The
default is 3 minutes. See Figure 17.
For SIP, the recommendation is to set this to 3 minutes.
Valid entries

Usage

3 through 120

The time in minutes Communication Manager waits


before tearing down a ring no answer call.

Direct IP-IP Audio Connections


The screen displays this field when the value of the entry in the Group Type field is either h.323
or sip. For SIP trunk groups, this is the value that allows direct audio connections between SIP
endpoints. See Figure 17.

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For SIP, leave this at the default of y. This value must match the setting for the IP Audio
Hairpinning field.
Valid entries

Usage

y/n

Type y to save bandwidth resources and improve sound


quality of VoIP transmissions for H.323 or SIP trunk
groups.

IP Audio Hairpinning
The screen displays this field when the Group Type field is either h.323 or sip. The IP Audio
Hairpinning field entry allows the option for H.323 and SIP-enabled endpoints to be connected
through the IP circuit pack in the server or switch, without going through the time division
multiplexing (TDM) bus. See Figure 17.
For SIP, leave this at the default of y. This value must match the setting for the Direct IP-IP
Audio Connections field.
Valid entries

Usage

y/n

Type y to enable hairpinning for H.323 or SIP trunk


groups.
Default is y.

Enable Layer 3 Test


Set this field to y for SIP.
When the signaling group Enable Layer 3 Test field is set to y for a SIP signaling group, the
maintenance test invokes a "transmitting the OPTIONS" request. The ping test becomes
disabled.
Note that if the field is set to n the test shall invoke the existing ping test, and the OPTIONS test
shall be disabled.
When the signaling group "Enable Layer 3 Test" field is set to "y" for a SIP signaling group and
the test fails, the status trunk/trunk-group command for SIP trunks using that signaling group is
reported as being in bypass mode. This way, SIP trunk status reports show trunks that are out of
service. See Figure 17.

74 Administering SES on S8300

SIP administrative screens

Station screen, page 1


This screen is not SIP-specific, it must be administered for all installations and so is part of SIP
administration. Please verify the fields in bold.
Figure 18: Station screen page 1
change station 1014
Extension: 1014
Type: 46xx
Port:
Name:
STATION OPTIONS
Loss Group: 2
Data Module? n
Speakerphone:
Display Language?
Model:
Survivable GK Node Name:
Survivable COR:
Survivable Trunk Dest?

Page 1 of X
STATION
Lock Messages? n
Security Code:
Coverage Path 1:
Coverage Path 2:
Hunt-to Station:

BCC:
TN:
COR:
COS:

0
1
1
1

Personalized Ringing Pattern: 3


Message Lamp Ext: 1014
2-way Mute button enabled? y
English Authentication Required?
Expansion Module?
Media Complex Ext:
IP Softphone? y
Remote Office Phone? y
IP Video Softphone?
IP Video?

Type
Set the type of station to DCP for 6424 endpoints or IP for 4600 series endpoints.
If using 46xx as the Type, you will have minor alarm for these stations. You may ignore these
alarms.
If you set the Type to DCP, there are some undesirable interactions with the TTI as well as other
features.

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System Capacity screen


The SIP-related fields are in bold on this screen, as shown in Figure 19:
Figure 19: System Capacity screen
display capacity

Page 7 of 12
SYSTEM CAPACITY
System
Used Available Limit
- - - - - - - - - - - - TRUNKS

DS1 Circuit Packs:


DS1 With Echo Cancellation:
ICHT For ISDN Trunks:
ISDN CBC Service Selection Trunks:
Trunk Groups:
Trunk Ports:
H.323 Trunks (included in Trunk ports):
Remote Office Trunks (included in Trunk ports):
SBS Trunks (included in Trunk ports):
SIP Trunks(included in Trunk ports):
764
4236

10
0
0
1
34
608
604
0
0
5000

390
400
576
199
1966
7392
3396
4000
1000

400
400
576
200
2000
8000
4000
4000
1000

Note that system trunking capacity varies, based on the server running Communication
Manager. See the document Capacities Table for more information. The capacities table
document is for Avaya use only and not available to customers. Customers should consult their
Avaya representative.

SIP Trunks
This field shows the number of administered, in use, and available SIP trunks.

76 Administering SES on S8300

SIP administrative screens

System-Parameters screens
This section describes each page of the various System Parameters screens. Valid data entry
for each screen follows the screen example.

System Parameters Features screen, page 1 on page 77

System Parameters Call Coverage/Call Forwarding screen, page 2 on page 79

System-Parameters Customer-Options screen, page 1 on page 80

System Parameters Customer Options screen, page 2 on page 82

System Parameters Customer Options screen, page 4 on page 83

System Parameters Customer Options screen, page 5 on page 85

System Parameters Features screen, page 1


The Feature-Related System Parameters screen in Figure 20 shows the SIP-related
information in bold.
Administer other fields as necessary for your system.

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Figure 20: System Parameters Feature screen Page 1


change system-parameters features
1-FEATURE-RELATED SYSTEM PARAMETERS
Self Station Display Enabled? n
Trunk-to-Trunk Transfer? restricted
Automatic Callback - No Answer Timeout Interval (rings): 4_
Call Park Timeout Interval (minutes): 10
Off-Premises Tone Detect Timeout Interval (seconds): 20_
AAR/ARS Dial Tone Required? y
Music/Tone On Hold:
Music (or Silence) On Transferred Trunk Calls:
D ID /Tie/ISD N /SIP InterceptTreatm ent: attd
Internal Auto-Answer of Attd-Extended/Transferred Calls?
Automatic Circuit Assurance (ACA) Enabled?
ACA Referral Calls:
ACA Referral Destination:
ACA Short Holding Time Originating Extension:
ACA Long Holding Time Originating Extension:

music
all

page 1

Port: _______

y
n
local
________
________
________

Abbreviated Dial Programming by Assigned Lists:


Auto Abbreviated/Delayed Transition Interval(rings):
Protocol for Caller ID Analog Terminals: Bellcore
Display Calling Number for Room to Room Caller ID Calls?

DID/Tie/ISDN/SIP Intercept Treatment


There is only one field in Figure 20 that must be administered for SIP. Set this field to attd.
Valid entries

Usage

Extension of a recorded
announcement

Toll charges do not apply to DID and private network calls routed to
an announcement.
NOTE: If entering a Multi-Location Dial Plan shortened extension,
note the following: When entering a Multi-Location Dial Plan
shortened extension in a field designed for announcement
extensions, certain administration end validations that are normally
performed on announcement extensions are not done, and
resultant warnings or submittal denials do not occur. The shortened
extensions also do not appear in any display or list that shows
announcement extensions. Extra care should be taken to
administer the correct type of announcement for the application
when assigning shortened extensions.

attd

For system security, Avaya recommends entering attd in this field.


This routes intercept calls to the attendant and, if the attendant
receives several of these, indicates a problem.

78 Administering SES on S8300

SIP administrative screens

System Parameters Call Coverage/Call Forwarding screen, page 2


The SIP-related fields are in bold on Figure 21.
Figure 21: System ParametersCall Coverage/Call Forwarding screen
change system-parameters coverage-forwarding

page 2

SYSTEM PARAMETERS -- CALL COVERAGE / CALL FORWARDING


COVERAGE OF CALLS REDIRECTED OFF-NET (CCRON)
Coverage Of Calls Redirected Off-Net Enabled?
Activate Answer Detection (Preserves SBA) On Final CCRON Cvg Point?
Ignore Network Answer Supervision?
Disable call classifier for CCRON over ISDN trunks?
D isable callclassifierforC C R O N overSIP trunks? n

y
y
y
n

For more details on the other fields on this screen, see the Administering Avaya Aura
Communication Manager, 03-300509.

Disable call classifier for CCRON over SIP trunks


This field Figure 21 directs Communication Manager to dispense with the call classifier on
interworked calls and rely on the SIP trunk signalling messages. For SIP, set this field to n.
Valid entries

Usage

Use y to disable the call classifier for CCRON


calls over interworked trunk facilities.

Use n to enable the call classifier for CCRON


calls over interworked trunk facilities.

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System-Parameters Customer-Options screen, page 1


Administer or verify all fields on the screen shown in Figure 22: to meet the needs of your
system.
Figure 22: System Parameters Customer Options screen, page 1
display system-parameters customer-options
OPTIONAL FEATURES

page 1 of 10
Used

G3 Version: V12
Location: 1
Platform: 2

RFA System ID (SID): 1


RFA Module ID (MID): 1

U sed
Platform Maximum Ports: 44000 597
Maximum Stations: 36000 552
Maximum XMOBILE Stations: 1000 0
M axim um O ff-PBX Telephones -EC 500: 0
0
M axim um O ff-PBX Telephones -O PS: 600 545

(NOTE: You must logoff & login to effect the permission changes.)

The Avaya license file controls the fields on this screen. The web-based RFA process
generates these license files for customers.
The customer views this screen to see how many and what type of off-PBX phones the license
supports. Normally, this screen is read only.
However, an administrator with init login privileges can type in values that represent a portion of
the licensed values.
Depending on your login privileges, you can view or edit the fields shown.

Maximum Off-PBX Telephones - EC500


Licensing obtained for this feature applies to EC500 and CSP phones. See Figure 22.

Maximum Off-PBX Telephones - OPS


Licensing for this feature applies to OPS phones, which are SIP phones supporting advanced
SIP telephony. See Figure 22.

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SIP administrative screens

Used
This column in Figure 22 shows the actual current usage as compared to the system maximum
for each field. The Used column is always display only, and indicates the number of the
applications that are administered on the Off-PBX Station Mapping screen page 1 on page 59.

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System Parameters Customer Options screen, page 2


Figure 23: System Parameters Customer Options screen, page 2
display system-parameters customer-options
OPTIONAL FEATURES
IP PORT CAPACTIES

page 2 of 10

Maximum Administrered H.323 Trunks: 200


Maximum Concurrently Registered IP Stations: 50
Maximum Administered Remote Office Trunks: 0
Maximum Concurrently Registered Remote Office Stations: 0
Maximum Concurrently Registered IP eCons: 0
Maximum Video Capable H.323 Stations: 0
Maximum Video Capable IP Softphones: 0
M axim um Adm inistered SIP Trunks:500 25
Maximum Number of DS1 Boards with Echo Cancellation:
Maximum TN2501 VAL Boards:
Maximum G250/G350/G700 CAL Sources:
Maximum TN2602 VoIP Channels:

0
10
10
10000

Maximum Number of Expanded Meet-me Conference Ports: 0

USED
20
0
0
0
0
0
0

0
0
0
96
0

(NOTE: You must logoff & login to effect the permission changes.)

Maximum Administered SIP Trunks


This field in Figure 23 limits the number of SIP trunks administered.

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SIP administrative screens

System Parameters Customer Options screen, page 4


The SIP-related fields on this screen are in bold.
Figure 24: System Parameters Customer Options screen, page 4
display system-parameters customer-options
Page 4 of 10
OPTIONAL FEATURES
Emergency Access to Attendant? y
IP Stations? y
Enable dadmin Login? y
Internet Protocol (IP) PNC? y
Enhanced Conferencing? y
ISDN Feature Plus? y
Enhanced EC 500? y
ISDN Network Call Redirection? y
Enterprise Survivable Server? n
Enterprise Wide Licensing? y
ISDN-BRI Trunks? y
ESS Administration? n
Extended Cvg/Fwd Admin? y
ISD N PR I? y
External Device Alarm Admin? y
Local Survivable Processor? y
y
Malicious Call Trace? y
Media Encryption Over IP? y
External Device Alarm Admin? y
Mode Code for Centralized Voice Mail? y
Five Port Networks Max per MCC? y
Flexible Billing? y
Multifrequency Signaling? y
Forced Entry of Account Codes? y
Multimedia Appl.Server Interface (MASI)? y
Global Call Classification? y
Multimedia Call Handling (Basic)? y
Hospitality (Basic)? y
Multimedia Call Handling (Enhanced)? y
Hospitality (G3V3 Enhancements)? y
IP Trunks? y
IP Attendant Consoles? y
(NOTE: You must logoff & login to effect the permission changes.)

ISDN PRI
Provides Integrated Services Digital Network (ISDN-PRI) software for either a
switching-hardware platform migration only or a switching-hardware platform migration in
combination with a software release upgrade. Also provides signaling support for H.323
signaling. Set to y for SIP. See Figure 24 above.

Enhanced EC500
As shown in Figure 24, set this to y. This setting provides mobile call services including
"Anytime Anywhere" accessibility with One Number availability and Origination mapping.

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IP Trunks
Controls permission to administer H.323 trunks. Must be y for IP trunks. See Figure 24.

84 Administering SES on S8300

SIP administrative screens

System Parameters Customer Options screen, page 5


The SIP-related fields on this screen are in bold.
Figure 25: System Parameters Customer Options screen, page 5
display system-parameters customer-options
OPTIONAL FEATURES

Multinational Locations?
Multiple Level Precedence and Preemption?
Multiple Locations?

page 5 of x

Station and Trunk MSP? n


Station as Virtual Extension? n
System Management Data Transfer? n

Personal Station Access (PSA)?


Posted Messages?
PNC Duplication?
Port Network Support?
Processor and System MSP?
Private N etw orking? y
Processor Ethernet?

y
n
Tenant Partitioning?
n
Terminal Trans. Init. (TTI)?
y
Time of Day Routing?
n
Uniform Dialing Plan?
Usage Allocation Enhancements? y
y
TN2501 VAL Maximum Capacity?

Remote Office? n
Restrict Call Forward Off Net? y
Secondary Data Module? y

n
y
y
y
y

Wideband Switching? y
Wireless? n

Private Networking
Upgrades PNA or ETN software RTU purchased with earlier systems. Set this to y if you want to
enable AAR access codes or ARS access codes 1 and 2 on the Feature Access Codes screen.

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Trunk Group screens


This section describes each page of the Trunk Group screens. Valid data entry for each screen
follows the screen example.

Trunk Group screen, Page 1 on page 86

Trunk Group screen, Page 2 on page 94

Trunk Group screen, Page 3 on page 97

Trunk Group screen, Page 1


The system displays the Trunk Group screen shown in Figure 26, when sip is the Group Type
on page 1.
Verify or administer all the values on this screen. SIP-specific fields are in bold.
Figure 26: Trunk Group screen, page 1
change trunk-group 7

Page

1 of

20

TRUNK GROUP

Group Number: 7
G roup Type: sip
Group Name: to sip-proxy1
COR: 1
Direction: two-way
Outgoing Display? y
Dial Access? n
Busy Threshold: 255
Queue Length: 0
Service Type: tie
Auth Code? n

TN: 1

CDR Reports: y
TAC: 999

Night Service:

Signaling G roup: 1
N um berofM em bers: 10

Group Number
In the Trunk Group screen, page 1, this field contains the group number assigned to this group
when the trunk group was added.

86 Administering SES on S8300

SIP administrative screens

Group Type
In the Trunk Group screen, page 1, type sip to specify the trunk group as SIP.
Tip:
Tip:

Busy-out the trunk group before you change the group type. Release the trunk
group after you make the change. For more information about busying out and
releasing trunk groups, see your systems maintenance documentation.
Valid entries

Usage

sip

Use SIP trunks to connect a server running


Communication Manager to a "home" SIP proxy server.

CDR Reports
In the Trunk Group screen, page 1, set this field according to the kind of call detail records
(CDR) you want to generate.
Valid entries

Usage

All outgoing calls on this trunk group generate call detail


records. To generate CDRs on incoming trunks, type n
in the Record Outgoing Calls Only field on the CDR
System Parameters screen.

Calls over this trunk group will not generate call detail
records.

r (ring-intvl)

Generate CDR records for both incoming and outgoing


calls. In addition, the following ringing interval CDR
records are generated:
Abandoned calls: The system creates a record
with a condition code of H, indicating the time
until the call was abandoned.
Answered calls: The system creates a record with
a condition code of G, indicating the interval from
start of ring to answer.
Calls to busy stations: The system creates a
record with a condition code of I indicating a
recorded interval of 0.

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Group Name
On Trunk Group screen, page 1, set this field to uniquely identify a trunk group.
Valid entries

Usage

1 to 27
characters

Enter a unique name that provides information about the


trunk group. Do not use the default entry or the group
type (DID, WATS) here.
For example, you might use names that identify the
vendor and function of the trunk group: USWest Local,
Sprint Toll, Level(3) SIP.

COR
In Trunk Group screen, page 1, the setting for this field depends on your system.
Decisions regarding the use of Class of Restriction (COR) and Facility Restriction Levels (FRLs)
should be made with an understanding of their implications for allowing or denying calls when
AAR/ARS/WCR route patterns are accessed. See Chapter 5 of the Avaya Toll Fraud and
Security Handbook, doc ID 555-025-600, for details on using COR and FRLs.
Valid entries

Usage

0 to 95

Enter a class of restriction (COR). Classes of restriction


control access to trunk groups, including trunk-to-trunk
transfers.

Tip:
Tip:

Remember that facility restriction levels are assigned to classes of restriction.


Even if two trunk groups have classes of restriction that allow a connection,
different facility restriction levels may prevent operations such as off-net call
forwarding or outgoing calls by remote access users.

88 Administering SES on S8300

SIP administrative screens

TN
On Trunk Group screen, page 1, set this field to assign a trunk to a partition.
In the Customer Options screen, if Tenant Partitioning is set to n, this field is present on the
Trunk Screen but does not function. Go the Customer Options screen if you suspect incorrect
operation.
Valid entries

Usage

1 to 100

Type a tenant partition number to assign this trunk


group to the partition.
Enter the digit 1 in this field to assign the trunk to
the universal group which can be called by any
other TN group.

Tip:
Tip:

Double-check your entry. If you accidentally type an unassigned tenant partition


number, the system accepts the entry but no calls go to the trunk group.

TAC
Type the trunk access code (TAC) for each trunk group. Assign a different TAC to each trunk
group. CDR reports use the TAC to identify each trunk group. Each trunk must have a different
TAC. This field is on Trunk Group screen, page 1.
Valid entries

Usage

1- to 4-digit
number

Type any number that fits the format for trunk access
codes or dial access codes defined in your dial plan.
NOTE: Although this field is required, trunk groups of
type SIP cannot be dialed by using TAC. The TAC you
type here only identifies them on CDR reports.

asterisk (*)
and pound
sign (#)

* and # may be used as the first character in a TAC.

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Direction
On Trunk Group screen, page 1, enter the direction of the traffic on this trunk group. The entry in
this field affects which timers appear on the Administrable Timers page. The system displays
this field for all trunk groups except DID and CPE.
Valid entries

Usage

incoming
outgoing
two-way

Enter two-way for Network Call Redirection.

Outgoing Display
In Trunk Group screen, page 1, this field allows display telephones to show the name and
number of the trunk group used for an outgoing call before the call is connected. This
information may be useful to you when you are trying to diagnose trunking problems.
Valid entries

Usage

Displays the trunk group name and number.

Displays the digits the caller dials.

Dial Access
In Trunk Group screen, page 1, this field controls whether users can route outgoing calls
through an outgoing or two-way trunk group by dialing its trunk access code. Allowing dial
access does not interfere with the operation of AAR/ARS. Dial access to SIP trunks is not
allowed.
Valid entries

Usage

The entry n is used for SIP trunks, no others. Prevents


users from accessing the trunk group by dialing its access
code. Attendants can still select this trunk group with a
Trunk Group Select button. This is the default entry.

90 Administering SES on S8300

SIP administrative screens

Busy Threshold
In Trunk Group screen, page 1, this field specifies the threshold limit for the number of trunks
that could be simultaneously active. Once the threshold is reached, any additional calls that
would result in accessing that trunk group get redirected to the attendant. The attendant takes
control of that trunk group and the access to the trunk members.
Use this field if you want attendants to control access to outgoing and two-way trunk groups
during periods of high use. When the threshold is reached and the warning lamp for that trunk
group lights, the attendant can activate trunk group control: internal callers who dial out using a
trunk access code will be connected to the attendant, and the attendant can prioritize outgoing
calls for the last remaining trunks. Calls handled by AAR and ARS route patterns go out
normally.
Valid entries

Usage

0 to 255

Type the number of trunks that must be busy in order to light the
warning lamp on the Attendant Console. For example, if there are 30
trunks in the group and you want to alert the attendant whenever 25 or
more are in use, type 25.

The S8700/S8710 supports a maximum of 30000 busy hour call completions (BHCC).
The S8300 remains at a maximum of 3600 BHCC.

Night Service
In Trunk Group screen, page 1, this field sets the destination for incoming calls when Night
Service is in operation. If a Night field on the Group Member Assignments page is
administered with a different destination, that entry overrides the group destination for that
trunk. CPE, DID, and DIOD trunk groups do not support night service.
Tip:
Whenever possible, use a night service destination on your switch to prevent
incorrect behavior of some features, even on a DCS network.

Tip:

Valid entries

Usage

blank

Leave this field blank if the Trunk Type (in/out) field is not
auto.

An extension
number (can be a
VDN)

Type the extension of your night service destination.

attd

Calls go to the attendant and are recorded as Listed Directory


Number (LDN) calls on call detail records.

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Queue Length
In Trunk Group screen, page 1, outgoing calls can wait in a queue, in the order in which they
were made, when all trunks in a trunk group are busy. If you type 0 in this field, callers receive a
busy signal when no trunks are available. If you type a higher number, a caller hears a
confirmation tone when no trunk is available for the outgoing call. The caller can then hang up
and wait. When a trunk becomes available, Communication Manager calls the extension that
placed the original call. The caller hears three short, quick rings. The caller does not need to do
anything but pick up the handset and wait. Communication Manager remembers the number
the caller dialed and automatically completes the call.
The screen displays this field when the Direction field on the screen is set to outgoing or
two-way.
Valid entries

Usage

Type 0 for DCS trunks.

1 through
100

Type the number of outgoing calls that you want to be


held waiting when all trunks are busy.

Service Type
In Trunk Group screen, page 1, the Service Type field indicates the service to which this trunk
group is dedicated. A listing of predefined entries is shown below. In addition to the Services/
Features listed in this table, any user-defined Facility Type of 0 (feature) or 1 (service) on the
Network Facilities screen is allowed. For SIP trunks, only public-ntwrk and tie are valid.
Valid entries

Usage

public-ntwrk

Public network calls. It is the equivalent of CO


(outgoing), DID, or DIOD trunk groups. If Service Type
is public-ntwrk and the trunk is not a SIP trunk, then
Dial Access can be set to y.

tie

Tie trunks. General purpose. This setting is used for


systems inside the Avaya network, not for customers.

92 Administering SES on S8300

SIP administrative screens

Auth Code
In Trunk Group screen, page 1, this field affects the level of security for incoming and outgoing
calls on the Communication Manager server. The system displays this field if the Direction field
is incoming or two-way. The Auth Code field can only be y if the Authorization Codes field is
y on the System Parameters Feature screen Page 1 on page 78.
Valid entries

Usage

y or n

Type y to require callers to enter an authorization code


in order to tandem a call through an AAR or ARS route
pattern. The code will be required even if the facility
restriction level of the incoming trunk group is normally
sufficient to send the call out over the route pattern.

Signaling Group
In Trunk Group screen, page 1, the screen displays this field only when the value of the entry in
the Group Type field is sip.
The value here must be set as in the previous signaling group screen, in this example, 1.
Valid entries

Usage

1 through
650

Type the number of the SIP signaling group associated


with this trunk group on the Signaling Group Page 1
screen on page 69, Group Number field.

This field restricts calling, and requires a code for users below the FRL level for incoming and
outgoing calls.

Number of Members
In Trunk Group screen, page 1, the value here must be less than or equal to the maximum
administered number for SIP trunks on the System Parameters Custom Options screen. The
screen displays this field only when the value of the entry in the Group Type field is sip.
Valid entries

Usage

1 through
255

Type the number of SIP trunks that are members of the


trunk group. All members of a SIP trunk group will have
the same characteristics. NOTE: Member pages for SIP
trunk groups are completed automatically based on this
entry and are not individually administrable.

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Trunk Group screen, Page 2


Figure 27: Trunk Group screen, page 2
change trunk-group 7

Page

2 of

20

TRUNK GROUP
TRUNK PARAMETERS
UNICODE Name? y
Redirect on OPTIM failure: 5000
Digital Loss Group: 18
Preferred Minimum Session Refresh Interval (sec): 1800

UNICODE Name
This in Trunk Group screen, page 2 field determines which table of names to use to display the
name, the legacy or the UTF-8 character table.
Valid entries

Usage

y or n

Type n to use the table with legacy names.


Type y to use the table with UTF-8 format if your system
might contain Asian language names.
Note that fifteen UTF-8 characters can take up to 45
bytes. Also, legacy names support Roman, Cyrillic,
Ukrainian, and Katakana characters.

Redirect on OPTIM failure


In Trunk Group screen, page 2, this field is a timer that determines how long to wait for OPTIM
to intercede before the call is redirected. Redirect on OPTIM failure is sometimes known
as ROOF.
Valid entries

Usage

250 to 32000
milliseconds

See EC500 documents for the SIP-related uses of


OPTIM, that is, OPS.

94 Administering SES on S8300

SIP administrative screens

Digital Loss Group


In Trunk Group screen, page 2, this field determines which administered 2-party row in the loss
plan applies to this trunk group if the call is carried over a digital signaling port in the trunk
group.
Valid entries

Usage

1 to 19

Shows the index into the loss plan and tone plan.

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Preferred Minimum Session Refresh Interval (sec)


This field sets the session refresh timer value of a SIP session. The timer starts when a SIP
session is established. Communication Manager then sends a session refresh request as a
Re-INVITE or UPDATE after every timer interval. In this way, an ongoing session is maintained.
For SIP, set this to 1800.
Valid entries

Usage

90 to 1800

Default 120 seconds. Recommendation for SIP is 1800


seconds.
The interval for the session refresh requests is
determined through a negotiation mechanism.
If a session refresh request is not received before the
interval passes, the session terminates. Both
endpoints send a BYE, and call state aware proxies
can remove any state for the call.

96 Administering SES on S8300

SIP administrative screens

Trunk Group screen, Page 3


The system displays this screen of the Trunk Group screen, the Trunk Features screen, shown
in Figure 28 when sip is the Group Type on Trunk Group screen page 1.
Verify or administer all of the values on this screen for SIP.
Figure 28: Trunk Group screen, page 3
change trunk-group 7

Page

3 of

20

TRUNK FEATURES
ACA Assignment? n

Measured: none
Maintenance Tests? y

N um bering Form at: public


Prepend '+' to Calling Number? n
Replace Unavailable Numbers? n
Show AN SW ER ED BY on D isplay field? y

ACA Assignment
In Trunk Group screen, page 3, this field may have a y or n entry.
Valid entries

Usage

y/n

Type y if you want Automatic Circuit Assurance (ACA)


measurements to be taken for this trunk group. If you
set this field to y, complete the Service Type field.The
default entry for SIP is n.

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Measured
In Trunk Group screen, page 3, this field determines if the system will transmit data for this trunk
group to the Call Management System (CMS).
You cannot use internal and both unless either the BCMS (Basic Call Management System) or
the Service Type field is y on the System-Parameters Customer-Options screen. If the ATM
field is set to y on the System-Parameters Customer-Options screen, this field accepts only
internal or none as values. If this field contains a value other than internal or none when ATM
is y, the screen displays none for the field value.
Valid entries

Usage

internal

Type internal if the data can be sent to the BCMS, the


VuStats data display, or both.

external

Type external to send the data to the CMS.

both

Type both to collect data internally and to send it to the


Communication Manager.

none

Type none if trunk group measurement reports are not


required. NOTE: This is the default for SIP trunk groups.

Maintenance Tests
In Trunk Group screen, page 3, the screen displays this field only when the value of the Group
Type field is aplt, isdn, sip, or tie.
Valid entries

Usage

y/n

Type y (the default) to run maintenance tests hourly on


this trunk group. One or more trunk members must be
administered as SIP for this entry to be saved.

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SIP administrative screens

Numbering Format
In Trunk Group screen, page 3, the Numbering Format field specifies the encoding of
Numbering Plan Indicator for identification purposes in the Calling Number, the Connected
Number IEs or both, and in the QSIG Party Number. Valid entries are public, unknown,
private, and unk-pvt.
Valid entries

Usage

Public

Indicates that the number plan according to CCITT


Recommendation E.164 is used and that the Type of Number is
national.
This is the default entry for SIP trunks.

Unknown

Indicates that the Numbering Plan Indicator is unknown and


that the Type of Number is unknown.

Private

Indicates the Numbering Plan Indicator is PNP and


the Type of Number is determined from the Private-Numbering
screen.

unk-pvt

Also determines the Type of Number from the


Private-Numbering screen, but the Numbering Plan Indicator
is unknown.

Prepend '+' to Calling Number?


In the Trunk Group screen, page 3, set this field to y if you want to add a plus sign (+) to the
beginning of a number to accommodate international calls.

Replace Unavailable Numbers


The system displays this field in the Trunk Group screen, page 3 only when the Group Type field
is isdn or sip. This field dictates whether to replace unavailable numbers with administrable
strings for incoming and outgoing calls assigned to the specified trunk group. Administrable
strings are located in the System Parameters Features screen, page 1 screen.
This field applies to BRI/PRI and SIP trunks.
Valid entries

Usage

y/n

Type y to replace the display of an unavailable number


with a phrase, for example, Private Caller. The system
replaces unavailable numbers regardless of the service
type of the trunk.
The default for SIP trunks is n.

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Show ANSWERED BY on Display field


If the outgoing call is over a trunk that might be redirected, some customers would prefer not to
see the display message Answered by, but still want to see the connected party number. See
Trunk Group screen, page 3.
Valid entries

Usage

y/n

Type y to show ANSWERED BY string in the proper


language on originators display when the connected
party name is not available.
The default for SIP trunks is y.

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SIP administrative screens

Trunk Group screen, page 4


When the Group Type is sip, the system displays the Protocol Variations screen. The system
displays this screen for SIP trunks only.
For SIP, set this field to y for a particular trunk only if a device or network connected to that SIP
trunk requires the user as phone parameter. Consider the situation of a public network trunking
connection to an outside or third party. Set this to y for a customer taking the trunk out to a third
party.
Figure 29: Protocol Variations screen
display trunk-group 7

Page 4 of 20
PROTOCOL VARIATIONS

M ark U sers as Phone? n

Mark Users as Phone


Valid entries

Usage

Default.

URIs in call control signaling messages originated at the


gateway are encoded with the "user=phone" parameter.
Note no subscription messages are encoded with the
"user=phone" parameter, even when the field is set to y.

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Important: SIP device as an OPS extension


Note:

Note:
SES may use the 46xxsettings.txt file for stations other than 46xx phones,
even if you have 9620 SIP or 9630 SIP, or the 16cc (Call Center) series, phones.

If a 46xx or 96xx SIP IP telephone is configured as an OPS extension, then the number of call
appearances must be configured in all of these following areas:
1. In the 46xxsettings.txt (or 96xxsettings.txt, if applicable) text file, or for the
DHCP scope option: PHNNUMOFSA must be set to the number of call appearances.
2. Station screen page 2: Set restrict last appearance = n (default = y).
3. Station screen, page 3: You must add whatever number of additional button assignments as
'call appearances' to match the value of PHNNUMOFSA.
4. Off-PBX Station Mapping screen page 2: the call limit must equal the number of call
appearances set in PHNNUMOFSA.

102 Administering SES on S8300

Chapter 3: Administering web interface


This section describes in detail the use and meaning of the screens in the Master Administration
web interface. This topic is divided into groups, based on the main headings in the menu at the
left of the main window, starting with the screens you encounter at your first login.

Top Screens on page 104

Setup screens on page 105

Core Router screens on page 122

User screens on page 125

Extensions tasks on page 156

Add Host screen on page 111 (if co-resident CM/SES 5.0 is to be used as a home server,
you must add the standalone SES Edge 5.0 server for your enterprise as another host).

Add Media Server screen on page 119

Trusted Certificate screens on page 268

System Logs screen on page 214

Publication Note
Most of the screen examples in this document were taken from a distributed SES configuration
featuring a simplex Edge 5.2 server and two simplex Home servers. If your installation is any
other type of configuration, the screens may differ slightly from those shown in the examples.
Figures may also be taken from other hardware configurations, as noted in the discussion.

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Top Screens
These screens are the first ones you use when you log on.

Logon screen on page 104

Logon screen field descriptions on page 104

System Management Interface on page 105

Logon screen
To display the Logon screen to administer a co-resident system running Avaya Communication
Manager and SIP Enablement Services, enter this URL:
https://_IP address of CM server_/
And for SIP Personal Information Manager (PIM), the application that an end user views, enter:
https://_IP address of CM server_/user

To display the Logon screen for a standalone system, enter this URL:
https://_IP address of SES server_/admin
The URL for the SIP PIM application that an end user views on a standalone SES server is:
https://_IP address of SES server_/user

Logon screen field descriptions


Logon ID
Enter the user name for your administrative account. After you enter this and press the Enter
key or select Logon, the screen refreshes to display the Password field. Originally, the craft
account should be used for the initial administrative setup and after remastering the system.
If you are logging in to a co-resident system, use the ID/Password combination for
administering Avaya Communication Manager software.

Password
Enter your administrative accounts password, 6 to 12 characters in length, at least 1 of which is
alphabetic and at least 1 numeric.
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104 Administering SES on the Avaya S8300 Server

Setup screens

After completing both fields, select Logon or press Enter.

System Management Interface


The system displays the System Management Interface after a successful login.
Do one of the following:

To access SIP Enablement Services:


On the System Management Interface, select Administration > SIP Enablement
Services.

To access the Server (Maintenance):


On the System Management Interface, select Administration > Server (Maintenance).

System Management Interface menu description


SIP Enablement Services
The SIP Enablement Services interfaces provide screens for initial server setup, user contact
database changes, and other activities related to servers running Avaya Communication
Manager and/or SIP Enablement Services.

Server (Maintenance)
Maintenance activities include server status and diagnostics, alarms and traps, and remote
access security. Note that many Maintenance web pages for a new Avaya S8300C server
running Communication Manager 5.2 and SES 5.2 concurrently are shared by the software.

Setup screens
When installing or updating, the setup screens provide the needed interface. Once the system
is set up, these screens are available individually, but not displayed by the system as a setup
task. The setup screens consist of these:

Setup screen on page 106

Edit System Properties screen on page 108

Add Host screen on page 111

Edit Default User Profile screen on page 117

Add Media Server screen on page 119

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Setup Master Admin screen


This screen lets you specify if the machine you are setting up is an SES edge server or and
SES home server.
Select the top radio button for an edge server, primary or backup.
Select the second radio button if you are setting up a home server, either primary or backup.
The IP address you type here is the IP address of the edge server that acts as parent to this
home server. If you have a duplexed edge server, use the logical IP address.

Setup screen
The Setup screens contain links to the screens necessary to initially configure servers. These
screens provide different choices, depending on which required tasks have been completed.
Setup SIP Domain screen
Before filling in the Setup screens, you need to know IP addresses, machine names, and the
answers given to the prompts by the install script.

Setup screen field descriptions


Setup SIP Domain
Select this link to go to the Edit System Properties screen. You must use this screen to specify
the domain to assign to this SES configuration before you may proceed with any other setup
options. After specifying the SIP domain, you must restart the proxy service on each SIP proxy
host computer in your enterprise (for example, using the Maintenance web interface) before any
newly specified domains are recognized system-wide.
The next Setup screen lets you set up your host.

Setup Hosts
After setting up the domain, select this link to create a host computer entry for the first edge or
home/edge server in your enterprise. Recall that a host is either a home, an edge, or a
combined home/edge. The link on this screen directs you to the Add Host screen.

Note:

Note:
You will not be able to continue with administration and configuration until the
Set Up Host and Setup SIP Domain options both have been completed.

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106 Administering SES on the Avaya S8300 Server

Setup screens

Setup Default User Profile and Media Servers


The next Setup screen typically provide two other choices. Completing these screens is
optional but recommended before continuing with administering SIP endpoints or associated
telephone numbers (extensions in Avaya Communication Manager).
Be aware that you may not add user information or extensions in SES until the next two setup
options are completed.

Setup Default User Profile


The system displays this link after you have added one edge or home/edge server with Setup
Hosts. Now, you may select this link to go to the Edit Default User Profile screen, or first you
may choose to set up your systems servers running Communication Manager.
Information for user profiles now accepts UTF-8 encodings to accommodate multibyte
languages. You may input Shift_JIS (SJIS) as well. Whether the users browser sends UTF-8 or
SJIS is dependent upon the web browsers language setting.

Setup Media Servers


This system makes this link available after you have added any type of host using the Setup
Hosts link. Select this link to go to the Add Media Server screen where you create one or more
entries for your networks media servers running Avaya Communication Manager.
Media gateways must also be up-to-date.
Tip:
Tip:

You may not add user information such as end user contacts, or media server
extensions, for example, telephone numbers or handles, to the database until
these setup options have been completed.

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Edit System Properties screen


The Edit System Properties screen defines the servers type and domain.

Edit System Properties screen field descriptions


SES Version
This field displays the major and minor release number, R5.0-00, and the current load and build
number, .819.2, of the Avaya software that is running on this SES server.

System Configuration
Identifies this SES server as being a simplex, standalone machines, or as duplex, redundant
machines. This read-only field does not indicate the servers role of primary or backup.

Host Type
Identifies this SES server as a home, edge, or home/edge type. This read-only field does not
indicate the servers role of primary or backup.

SIP Domain
Enter a domain name to assign to this SIP Enablement Services configuration.
Name your domain with lowercase alphanumeric characters and dashes. Do not use any upper
case or special characters with the exception of the dash.

Note:

Note:
Updates to system-wide properties like the SIP Domain field require you to
restart the proxy service on each SES host computer in the system. Otherwise,
the domain name updates are not recognized.

SIP License Host


Enter the host name, the fully qualified domain name, or IP address of the SES server that is
running the WebLM application and has the associated license file installed.
This entry shows the IP address of the licence host in this field. Note that, for duplex-server
configurations, this is the physical, fully qualified domain name or IP address of the SES system
running WebLM, not the virtual address of the duplex pair.

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Setup screens

Management System Access Login


This is the login for the server that performs core-routing functions for an Communication
Manager Branch Edition 1.x network.
You must first specify the login for Communication Manager Branch Edition Central Manager in
Communication Manager Branch Edition on the SES Edge server, then specify it here. The
logins must match exactly.

Management System Access Password


This is the password for the server that performs core-routing functions for an Communication
Manager Branch Edition 1.x network.
You must first specify the password for Communication Manager Branch Edition Central
Manager in Communication Manager Branch Edition on the SES Edge server, then specify it
here. The passwords must match exactly.

DiffServ/TOS Parameters
The Call Control PHB Value defines the PHB (per hop behavior) value for signaling used by the
intermediary routers in the network order. These values are used to expedite the message flow
through the network. Improved flow reduces unnecessary delays and time outs. The default
value for this field is '46' which is the 'expedite forwarding' value, normally used for real-time
RTP traffic. The range is 0-63.

802.1 Parameters
The Priority Value is associated with the priority tag in the ethernet header and is used to
prioritize ethernet layer messages.
Avaya default is 6. Range is 0-7

DB Log Level
Setting the DB Log Level lets the administrator set a preference for database access logging.
The information will be provided in /var/log/ecs/commandhistory.
Logging levels will be added to the System Properties form. Logging levels will be a pull down
menu with the following choices:
Choice

Stored in data
base

What is logged

Disabled

off

No logging of database
access. This is the default.

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Log Both Before And After Values

both

Log both the original values


in the database and new or
changed values.
(continued on next page)

Log After Values Only

new

Log the new or changed


values only.

Log No Values

none

Log the database access


but, no values.

Network Properties
Lists the Local IP address and Local Name for this physical server, as well as the Logical IP and
Logical Name for the node.
In a simplex configuration, Local and Logical properties are the same.
On a server that is one of a duplex pair, its Local properties differ from its Logical ones.
However, the Logical properties are the same for both of the servers of a duplex pair.
The information displayed was provided at install time.
The Gateway IP Address field shows the IP address of the gateway that supports this domain.

Redundant Properties
The Management Device field reflects the SAMP that provides access to a standalone
machine. In this screen, the term redundant properties has nothing to do with redundant,
backup, duplex, high availability, or failover meanings for other Avaya servers.
The remote maintenance board is a SAMP, for S8500B and S8500C server hardware.
Select Update to submit the updated information on this host. Then, all the hosts should be
updated.

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110 Administering SES on the Avaya S8300 Server

Setup screens

Add Host screen


A host is an SES home or edge server, or a combined home/edge server.
If your system architecture is a home/edge, use this screen to add the home/edge server. If your
system architecture uses a simplex home/edge architecture, you cannot add a host of any kind
in addition to the home/edge server, and are denied access to this screen.
If your system architecture is a single edge server with one or more home servers, use this
screen to add the edge server at install time, and then add each home server. Specify the type,
edge or home, in the Host Type field.

Add Host screen field descriptions


Host IP Address
Enter the IP address for this host server, either home, edge, or combined home/edge. Use the
dotted decimal notation to enter IP addresses (for example, 123.45.67.89).

Profile Service Password


This password is for permissions between SES hosts, that is, home server(s) and edge.
Note that the Profile Service Password is not used by users or administrators. Rather, it is a
password that is used by internal software components for secure communication between SES
servers and the master administration system. The Profile Service Password must be unique for
each administered host.

Host Type
If the server is an S8300C running SES co-resident with Avaya Communication Manager
software, then the Host Type drop-down list contains the following choices:

CM combined home-edgethis server functions as both your enterprises SES Edge 5.0
and Home proxies as well as the Communication Manager server. Note that no additional
SIP proxy servers or Communication Manager servers may exist within this architecture.

CM homeThis option appears only after a standalone SES Edge 5.0 server has been
added. Select this option if the server you are adding now is a co-resident SES Home and
Communication Manager server.

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Parent
Select one of the following from the drop-down list to indicate the server this host uses:

Select NONE if you selected home/edge for the servers Host Type above. Any edge or
combination home/edge server has no parent, as this is a single-server configuration.

Select HOST NAME or IP if you selected CM home for the servers Host Type above. The
names of the edge servers for all your enterprises domains are listed. Select the correct
Edge 5.0 server as Parent of this SIP (home) proxy server.

Listen Protocols
At a minimum, select TLS for the Listen Protocol. You may select UDP or TCP for other uses,
but Avaya Communication Manager supports only the TLS link protocol for SIP trunking.
Note that the protocol you select for linking must also be selected here for listening. At a
minimum, you must select the protocol you selected as the Link Protocol, below, although you
may want to select additional protocols only for listening but not for linking.
When you add a host, all three protocols are selected for listening. There is little reason to
change this default.

Link Protocols
This field refers to the trunk signaling between SES and Avaya Communication Manager.
Typically, the selection here matches the Signal Group value on Communication Manager.
The only link protocol that is supported for SIP trunking with Avaya Communication Manager
is TLS. For third-party proxy servers, you may select to link to SES with TLS, TCP, or UDP,
although UDP is untested at this time.
You must also select the Link Protocol as a Listen Protocol, above. You may want to select
additional listen protocols.
There is no special reason to change the default.

Access Control Policy


This setting correlates to the Watcher feature on the end users SIP PIM web interface.
Accept the default policy of Deny All, or select Allow All to change this default policy and show
the presence of SIP users on this server. The system displays the presence of SIP users on the
Watchers screen in the SIP PIM web interface to Personal Profile Manager in SES.
The administrator may set a system policy to specify that all users on the system default to a
blocked state, where users must authorize each other to view each others presence. The end
SIP user may override this setting.

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Setup screens

This administration policy is on a per-node basis and may be administered for each home node
in the network.

Emergency Contacts Policy


Enable this field to allow unauthenticated calls for the emergency contact named for this host.
If you allow emergency contacts, emergency calls can come to this host. If you disable this field,
unauthenticated calls to the emergency URI will be dropped.
Set up emergency URIs for the end user with the Add Emergency Contact screen.
This feature is supported on single-server co-resident configurations with a home/edge SES.

Minimum Registration (seconds)


Enter a whole number of seconds, 900 through 59,940, that the SIP server should consider as
the minimum acceptable duration when a SIP client registers. If no value is entered, the default
of 900 seconds will be used.

Registration Expiration Timer (seconds)


The value for Registration Expiration Timer determines how long a SIP endpoint should register
for and renew its registration.
This value is not enforced by the registrar, but downloaded by an endpoint through PPM if they
support it. The value for Minimum Registration (seconds) is enforced by the SIP registrar and it
will not allow new registrations prior to that minimum registration time.The minimum registration
timer is a SIP protocol feature that prevents endpoints from registering too quickly. Such a
registration may be in error.
The default is 3,600 seconds, or 60 minutes.
This field affects all the users on this host.

Line Reservation Timer


This value configures the maximum amount of time that an end user is allotted to dial a number
after going off-hook. The default for this field is 30 seconds. The range is 30 to 240 seconds.

Outbound Routing Allowed From


Select Internal or External or both to specify whether SIP traffic can be routed only from
endpoints internal to this servers domain, or also from those external to it.

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Outbound Proxy
Enter the host name of the server within your enterprise that should manage SIP traffic bound
for domains external to this servers enterprise domain.
For example, on a co-resident home server, this would be the host name of the SES Edge 5.0
server named as Parent of that home. On a combined home/edge (or a standalone edge proxy),
this entry might be a remote host, a service provider, ar an alternate edge server.
For a home server, define an outbound proxy only if a host other than the enterprise SES Edge
will route outbound calls.

Outbound Port
Enter the number of the port (1-65535) on the outbound proxy server specified above that
should manage SIP traffic bound for domains external to this servers domain. Use port 5060 if
the entry for Outbound Transport is UDP or TCP, and port number 5061 if it is TLS. On a server
that is running SES concurrently with Communication Manager, verify that the port number you
choose here for SES 5.0 is not assigned to other processes in Communication Manager 5.0.
Select the transport protocol of the outbound proxy server that should manage SIP traffic bound
for domains external to this servers domain. The use of TLS is a best practice.

Outbound Direct Domains


Users do not need to be under the same edge server to take advantage of hairpinning/shuffling
and the absence of map addresses. For example, a user in New York can call another user in
Paris, and the call is directly routed to the trusted domain in Paris. Set those trusted domains for
the host, home, edge, or home/edge, here.
Use this area to list those domains for which traffic may completely bypass the Outbound Proxy
server specified above. Separate entries in the list with commas, or with a white space followed
by a new line, after each domain.
Select the Add button to add a host with the properties youve entered. If you have added an
edge proxy, then selecting Continue at the next screen returns you to the Add Host screen on
page 111 until you add at least one home proxy server as well. If you add a combined home/
edge proxy, then you return to the Setup screen on page 106 if you are initially installing hosts.

Default Ringer Volume


This field sets the ringer setting for the stations bridged appearance buttons. The values in this
field are not related to the ringer setting configuration in Communications Manager, nor does it
reflect the Communication Managers settings.
The default is 5. The range is 1 to 10. This field affects supported SIP endpoint users on this
host, such as the Toshiba Business Phone SP-1020A and Avaya one-X Deskphone SIP R2.

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Setup screens

Default Ringer Cadence


The value in this field sets the speed of the default ring tone for supported SIP endpoints, such
as the SP-1020A. The default is 2, and the range is 1 (slowest cadence) to 3 (fastest cadence).

Default Receiver Volume


This field sets the volume in the handset, rather than the speaker, for supported SIP endpoints,
such as the Toshiba SP-1020A. The default is 5, and the range is 1 (lowest) to 10 (highest).

Default Speaker Volume


This field sets the volume on the speaker, rather than the handset, for supported SIP endpoints,
such as the Toshiba SP-1020A. The default is 5, and the range is 1 (lowest) to 10 (highest).

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VMM
Voice Over IP Monitoring Manager (VMM) is a voice over IP (VoIP) quality of service (QoS)
monitoring tool. This feature is available only on supported SIP endpoints, such as the Toshiba
SP-1020A.
VMM information is taken from the VMM server. SES requires the server name, port address,
and how frequently an end point should report back to the VMM Server. See the VMM
document titled Voice Over IP Monitoring Manager User Guide, 555-233-510.
This field is specific to the Toshiba solution and only work with supported phone types.

VMM Server Address


Address of the VMM server.
This field is specific to the Toshiba solution and only work with supported phone types.

VMM Server Port


Port number for the VMM servers address.The range is 1 through 65,535, and the default is
5005.
This field is specific to the Toshiba solution and only work with supported phone types.

VMM Report Period


The report period is in seconds, and reflects how often an endpoint should report back to the
VMM server. Reports show jitter, round trip time, and packet loss. This may help in solving
troubles on the IP network. The default value is 5 seconds, and the range is 5-30 seconds.
This field is specific to the Toshiba solution and only work with supported phone types.

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116 Administering SES on the Avaya S8300 Server

Setup screens

Edit Default User Profile screen


This screen lets you enter a common address for all user profiles on a SIP system. You will not
have to type it in repeatedly for each user later. The system displays the data you enter here on
an individual users profile. You can add to or change it there to be more specific.
There is exactly one default user profile on the entire system. The default user profile data
resides on the edge server. A specific user's profile is then pushed to their specific home.
Information for user profiles now accepts UTF-8 encodings to accommodate multibyte
languages such as Japanese. You may input Shift_JIS (SJIS) as well. Whether the browser
sends UTF-8 or SJIS is dependent upon the web browsers language setting.

Edit Default User Profile screen field descriptions


Host
From the alphabetized drop-down list of names, select the home server for whose users this
location information will become the default entries. The host name selected by default in the list
is either the first home server alphabetically or the single home/edge server.

Address 1, Address 2
This is the first line and second line of the default address for users. You may input Shift_JIS
(SJIS) characters as well. Whether the browser sends UTF-8 or SJIS depends upon the
browsers language setting.
The name will be assigned to the speed dial button for this contact. In Japanese, this name
string uses Kanji characters. (Contrast this with Alias.)

City
Enter the name of the city or town of the default address for users. You may use alphanumeric
characters.

State
Enter the name of the state or province of the default address for. You may use alphanumeric
characters.

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Country
Enter the name of the country of the default address for users. You may use alphanumeric
characters.

ZIP
Enter the ZIP or postal code of the default address for users. You may use only numeric
characters.

Edit Default User Profile screen commands


Update
Select Update to submit the information on this screen to the servers database.

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Setup screens

Add Media Server screen


This screen assigns a home server to each interface for Avaya Communication Manager.
Depending on your configuration and features used, SES may employ two server links:

SIP trunkthis is a SIP signaling link between SES and Communication Manager.

Administration interfaceIf an SES Edge 5.0 server needs to obtain configuration


information from co-resident Communication Manager 5.0 running with an SES home, it
will use the link to the specified Media Server Admin Address.

These two links may be to the same IP address. If so, Avaya server software services the two
different protocols on different ports.
Select Add to submit the Communication Manager server interface with the properties entered
to the database for this SES home server.

Add Media Server screen field descriptions


Media Server Interface Name
Enter the network node name in alphanumeric characters for the Communication Manager
servers CLAN or processor CLAN IP interface. You may want to use the same name you used
for this server on the IP Node Names screen in Avaya Communication Manager. Each server
interfaces name must be unique within the SIP domain. Refer to Administering Network
Connectivity on Avaya Aura Communication Manager, 555-233-504.
If the server has more than one CLAN interface used for SIP trunking to this SES, then, you
must add each CLAN interface as a unique server.

Host
In this screen, The Host field displays the name of the home server for whose users the server
specified above is the default.

SIP Trunk Link Type


Select TLS for the SIP link between the server interface and this host. This is the default
protocol selected for all servers.

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SIP Trunk IP Address


This field holds the IP address for the media servers CLAN or processor ethernet interface that
terminates the SIP link from SES. The IP address must be specified as dotted IP notation, that
is, a 32-bit address comprising four 8-bit octets in the form xxx.xxx.xxx.xxx where xxx is a
value in the range of 0-255. If DNS is available within the SIP domain, enter the fully qualified
domain name of the media servers CLAN or processor CLAN.

SIP Trunk Port


The SIP Trunk Port field is for SES/Communication Manager 5.0 co-resident installations only
and allows you to configure SES 5.0 with the same port number configured in the Avaya
Communication Manager signaling group field.
When you configure the signaling group in Communication Manager 5.0, there is a co-resident
check box, the selection of which will default the port to 6001. This value must match in SES
5.0. It is not critical that the matching ports are the default of 6001, but that they do match.
The signaling group that Communication Manager software uses to talk with co-resident SES
software cannot have a near-end port of 5061 because SES owns that port.

Media Server Admin Address


This field holds the fully qualified domain name or IP address (in dotted notation) for access to
the administration service on the server running Avaya Communication Manager 5.0; this
administration service is the System Access Terminal (SAT), so this address would be the
address of procr or that of a CLAN interface that allows SAT administration service.
If a CLAN in Communication Manager is used, then SAT service on port 5023 must be enabled
on that CLAN. If any SES users have associated extensions in Communication Manager, SES
obtains certain configuration information from Communication Manager over this interface.

Media Server Admin Login


Enter the login used to access the Avaya Communication Manager servers administration
service, for example, Communication Managers SAT. Your login on Communication Manager
should be of type customer and service level superuser, at a minimum.
If you have any configuration other than a single, combined home/edge SES co-resident server,
then phones will not work correctly unless you provision an Avaya Communication Manager
login and password for the server at the above address.

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Setup screens

Media Server Admin Password/ Password Confirm


This is the password for the Media Server Admin Login described above, that is the SAT
password. If you have any configuration other than a single combined home/edge co-resident
server, then phones will not work correctly unless you provision an Avaya Communication
Manager login and password.

SMS Connection Type


This field defines the type of connection used administratively to obtain provisioned data from
PPM on a standalone SES Edge 5.0 server and any server running Communication Manager.
Choose SSH for a secure connection.
Choose Not Available if you do not want SES 5.0 to communicate with Avaya Communication
Manager, perhaps for troubleshooting purposes.

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Core Router screens


The Core Router screens menu option appears depending on your SES configuration. It is a
component of a Communication Manager Branch Edition solution, but is not used with
co-resident SES 5.0 servers.
The core router feature in SES 5.0 enables a branch office to call another branch by going
through the SES Edge server. In order to use the core router feature of SES, the Management
System Access Login field and Management System Access password field on the Edit System
Properties page must be administered to match those administered for the Edge server of the
Avaya Distributed Office.
In SES, the screens used to set up the core router feature are these:

List Prefix Maps screen

List Handle Maps screen

Prefix maps are used with Avaya Distributed Office, and correlate branch office prefixes with
server IP addresses.
Handle maps are used with Avaya Distributed Office, and show the IM handles of branch
employees.

List Prefix Maps screen


The Prefix Maps screen shows, for Avaya Distributed Office, the correlation between branch
office prefixes and the IP addresses of the servers at the branch office. The information here is
a reflection administration performed in the Avaya Distributed Office. The List Prefix Maps
screen is read only in SES.
.

List Prefix Maps screen field descriptions


Branch Prefix
Branch Prefix is the prefix used to uniquely identify each Communication Manager Branch
Edition platform, including each optional SIP Server in the main or headquarters location.

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Core Router screens

Branch Address
Branch Address is the IP address of the Communication Manager Branch Edition platform at
each location.

Core Router
Core Router is the IP address of the SES edge server performing branch to core routing.

Total Length
Total Length is the digit length of the assigned branch prefix plus extension.

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List Handle Maps screen


This screen is a read-only summary page listing the current alphanumeric handles associated
with users at Communication Manager Branch Edition branch locations.
This screen is provided to SES by Avaya Distributed Office Central Manager. Fields on this list
screen are read-only; they may be edited using the appropriate screen(s) in Communication
Manager Branch Edition Central Manager.

List Handle Maps screen field descriptions


Branch Prefix
Branch Prefix is the string of digits uniquely identifying each Communication Manager Branch
Edition platform, including each optional SIP Server (home) in the main or headquarters
location)

IM Handle
IM Handle is the alphanumeric IM handle for each branch user.

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User screens

User screens
The User screens permit customizing aspects of the system for each user.

List Users screen


To use this screen, check a box next to a user ID, select an action from the task drop-down
menu, select Submit.
You can view the screen only from the edge servers Master Administrator interface.

List Users screen field descriptions


User ID
Lists the IDs of administered users in the SES database.

Host
This is the name of the home server for this user. A users host is a home server or a combined
home/edge server. either of which may be a co-resident CM/SES 5.0 server.

Name
This is the name of as many as 64 UTF-8 characters associated with this User ID and Handle in
the user database. You may input Shift_JIS (SJIS) as well. Whether the browser sends UTF-8
or SJIS is dependent upon the browsers language setting.
The name will be assigned to the speed dial button for this contact. In Japanese, this name
string uses Kanji characters. (Contrast this with Alias.)

List Users screen commands


All of the tasks in this drop-down menu reflect data that the user sees on the SIP PIM interface.
You may select any of the tasks in the Task field.

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Add User task


Use the Add User screen to add a new user to this home server. This command is the same as
selecting Users > Add from the menu.

Contact List task


This series of screens relates to the sites and friends the end users want to contact. Create and
edit the personal contact with whom this user may want to communicate with the My Contact
List task screen.

Devices task
Manage the tones, volume, and cadence of certain SIP-enabled devices with the Devices
scree. For you to view this screen, the end user must have a compatible device. If you select a
user that does not have a device that is compatible with this feature, the system displays a No
Compatible devices found message. This message indicates that the end users telephone
does not support the Devices feature.

Delete All Displayed Users task


This task lets you delete all the users currently displayed without having to check the boxes to
the left of the name. This is useful after a search has properly returned a group of users.

Delete Selected Users task


Delete more than one user at a time by checking several check boxes. You can check up to 68
check boxes to delete up to 68 users at one time. Select this and confirm your decision to delete
one or more users.

Extensions task
Add, delete, and make available the extensions assigned to a user with the Extensions tasks on
page 156.

Handles task
The Handles task concerns how the end user wants to be contacted. Administer a users
personal points of contact, and user groups with the screen in Handles task on page 161.
A user may have more than one handle. For instance, one handle may be based on the users
(numeric phone) extension. Another handle may be an (alphabetic) team designation such as
Head_Of_Payroll. Even though the number of contacts to a handle is limited to two, the number

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User screens

of handles for a user is not limited. A user must always log in to his or her SIP device using his
or her primary handle as the user ID. The primary handle matches the User ID.

Memos task
Write short notes about the user for other administrators to read using the User Memos screen.
Maximum size of the notes is 256 characters.

Move User
Move User occupies the screen only when there is more than one home server. Move User
changes a user from one home server to another.
You can also move a user from one home server to another using the Edit Profile screen.

Permissions
Use this task to specify if other SIP users can detect a users presence on the system. This is
the Watchers feature of PPM.
Note that presence cannot be matched properly if the handle of the watched user does not
match exactly, including its case.

Profile
Edit the full profile of a user and customize it with the Edit User Profile screen.

Watchers for User


This task choice lets you select for the user who on the system may observe the users
presence. Selecting this task displays the Watchers Task screen.
Note that presence cannot be matched properly if the handle of the watched user does not
match exactly, including its case.

Submit
Check mark a user, or in limited instances, several users, select a task from the drop-down
menu, then select Submit to proceed to the next screen.

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Add User screen


Add users one at a time with this screen. The contents setup in the default user profile initially
populate the fields Host, Address 1, Address 2, City, Country, and ZIP. You may change those
entries here for this single user. Check the Add Media Server Extension box to immediately
assign an extension, and a SIP address based on that extension, to the new user.
The fields for user profiles accept UTF-8 character encodings to accommodate multibyte
character languages such as Japanese. You may input Shift_JIS (SJIS) characters as well.
Whether the browser sends UTF-8 or SJIS is dependent upon the browsers language setting.
The name will be assigned to the speed dial button for this contact. Used with the SP-1020A,
this alias string is in Kana characters, and is designed to help with contact sorting. (Contrast this
with Name.)

Add User screen field descriptions


Primary Handle
A handle identifies the user on the SES system. Users primary handles must be the same as
their user IDs. Selecting this link displays the detailed user contact information for the SIP user.
User handles must be unique within the SES system domain. Users may have multiple handles
to accommodate more than one personal point of contact.
Note:
The SES system automatically appends the @sip_domain.com portion of the
handle. Do not type this portion of the handle when adding or updating this end
user on other screens.

Note:

Do not use the handles listed below for any user. They are reserved for system and
administrative use:

event-server

cm-resubscribe

confsvr

handle_list

presenceserver

In addition:

All handles must be between 3 and 16 ASCII characters in length.

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If any of the preceding transformations produce handles already present, then they are
dropped.

No user handle may start with an underscore.

All handles must be entered in lower case.

All handles must be unique.

All handles must be alphanumeric with no special characters other than dash (-).

User ID
(Optional) This is an identifier of at least three alphanumeric characters in length. Each
administered user has one unique User ID and it is used as their display name within SES
adminstration. For example, the User ID is the name listed for the user on the List Users,
Search User, Edit User and List Media Server Extensions screens.
It is recommended that the User ID be the same as the Primary handle administered for the
user. If the User ID is left blank when the user is added, it is defaulted to the Primary handle.
A User ID is administered as an alphanumeric string between 3-16 characters in length.
A user's User ID may be changed from their Edit User Profile screen. A user's Primary handle
may only be changed from the Edit Handle screen (List Users -> Select A user -> Select
Handles task).

Password, Confirm Password


Enter a password of at 6 to 12 alphanumeric characters. Both field entries must match exactly.

Host
From the drop-down list of names, select the home server for this user. The host name of the
current server is selected by default.
This is the name of the SES host serving the domain for this user. An SES host is a home
server or a combined home/edge server, either of which can be a co-resident CM/SES server.

First Name, Last Name


This is the name of as many as 64 UTF-8 characters associated with this User ID and Handle in
the user database. You may input Shift_JIS (SJIS) as well. Whether the browser sends UTF-8
or SJIS is dependent upon the browsers language setting.
The name will be assigned to the speed dial button for this contact. In Japanese, this name
string uses Kanji characters. (Contrast this with Alias.)

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Address 1, Address 2
(Optional) This is the first line and second line of the default address for users. You may input
Shift_JIS (SJIS) characters as well. Whether the browser sends UTF-8 or SJIS depends upon
the browsers language setting.
The name will be assigned to the speed dial button for this contact. In Japanese, this name
string uses Kanji characters. (Contrast this with Alias.)

Office
Enter a designation for the users office suite or perhaps floor, in alphanumeric characters.

City
Enter the name of the city or town of the users address in alphanumeric characters.

State
Enter the name of the state or province of the users address in alphanumeric characters.

Country
Enter the name of the country of the users address in alphanumeric characters.

ZIP
Enter the number of the ZIP or postal code of the user in numeric characters.

Survivable Call Processor


The Survivable Call Processor field points to auxiliary call processor hardware if service from
SES is lost. The list of SCPs on the drop-down list is empty until you add one or more SCPs.
Ideally, administer your SCPs before you add or edit a user.

Add Media Server Extension


You may select this box to assign an extension now, or leave it unchecked to assign one later. If
you check this box, the system displays the Add Media Server screen, after this users profile
has been added. If you do not check this box, you can wait and associate extensions with the
user later.

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User screens

Add User screen command


Add
After entering or updating entries, select Add to submit the users profile to the database on this
host. In SES 5.0, the data service will propogate the information automatically to any other SES
hosts.

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My Contact List task screen


This series of screens displays the sites and friends an end user wants to contact. The contact
address can be IP addresses, e-mail address, or web pages with which an end user would like
to communicate.
If a SIP softphone user adds a contact for a non-sip user, then when the SIP user logs into
SPIM, they will see a 'dummy' handle for the non-sip contact that looks like:
"softphone_xxxxxxxxx@domain.com", where "xxxxx" is a unique string.
This screen is also available on the web page viewed by the end user of PPM, the SIP Personal
Information Manager pages, but there it is rendered differently.
The maximum number of contacts an end user may have on this page depends on the device
they have. If the device is a Toshiba Business Phone, model SP-1020A, the maximum number
of contacts is 100. For other devices, the maximum number of contacts is 250.

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My Contact List screen field descriptions


Handle
This is a valid name or User ID for the contact. Selecting this link displays the detailed user
contact information for the contact. Handles must be unique contact URIs within the SES
system domain, but contacts may have multiple valid handles.

Note:

Note:
The SES system automatically appends the sip_domain.com portion of the
handle. This portion of the handle should not be entered as part of the handle
field when adding or updating a handle.

If you select a users option button, or select a group name by clicking on it, the system displays
a Contact Details screen or Group Details screen. These two screens let you edit details about
the contact or group, respectively.

Name
This is the name of as many as 64 UTF-8 characters associated with this User ID and Handle in
the user database. You may input Shift_JIS (SJIS) as well. Whether the browser sends UTF-8
or SJIS is dependent upon the browsers language setting.
The name will be assigned to the speed dial button for this contact. In Japanese, this name
string uses Kanji characters. (Contrast this with Alias.)

Alias
This field displays the optional alias name of as many as 32 UTF-8 characters associated with
this contact in the user database. You may input Shift_JIS (SJIS) characters as well. Whether
the browser sends UTF-8 or SJIS is dependent upon the browsers language setting.
In Japanese, this alias string is in Kana characters, and it is designed to help with contact
sorting. (Contrast this with Name.)

Telephone #1 / Telephone #2
Lists a telephone number or valid SIP user address. A valid SIP user address may be any
Uniform Resource Identifiers (URIs) beginning with sip: or sips:. The SIP user address is
associated with this handle in the contact database.
This field may contain a maximum of 256 ASCII characters.

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My Contact List screen commands


Handle (link)
If you click directly on an underlined handle, the system displays Contact Details for that handle
as a view only screen.

Group (link)
If you click directly on an underlined group name, the system displays the Group Details screen
for that group. At this time, only one level of hierarchy for groups are supported.

View
View details about the contact or group.

Delete
Select a contact, then select Delete to remove that contact from the users list. This does not
delete the contact from the system.

Add Contact
Add another individual contact or group. At this time, only one level of hierarchy for groups are
supported.

Add Group
Add a group name to which this contact belongs. At this time, only one level of hierarchy for
groups are supported.

Speed Dial
Select this to view the speed dial telephone numbers and speed dial digit assignments for
contacts this user may want to communicate with.

Reload Configuration
If you have made changes on this end users list of contacts, select Reload Configuration to
refresh the list.

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For SIP users, you may wish to reload the configuration data for your telephone, like its Ringer
Settings, its Speed Dial List entries (from My Contact List), and its One Touch Dial List entries.
Select this link and then submit the reload request.
For system administrators, a variety of data affects the device:

Changes to network node information

Data regarding station aliasing

Associated Dial Plan assignments

Data may have been updated and submitted on the server running Avaya Communication
Manager. Submitting this request reloads this updated device configuration data.

Note:

Note:
Provisioned users who have been administered may not have logged on to their
device, registering it with the SIP proxy server. Submitting the Reload Device
Configuration (or executing the Reload Complete task) will take effect the next
time they log on successfully to their SIP device.

When you are ready to reload your configuration for this device, including any station-affecting
changes you may have made in Avaya Communication Manager running co-resident on the
SES 5.0 server, then select the Submit button on this screen. Otherwise, select the Cancel
button to ignore this request. After you click Continue, the screen displays the My Contacts list.

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Contact Details screen


This system displays this screen when you select an item and then the View button on the My
Contacts screen. This screen is read only. To make changes, select Update Contact to obtain
an editable view.
With this information, SIP users can access each other at a variety of contact points.
All fields on this screen are view only.
Select Update Contact to make changes.
Select Delete Contact to remove this contacts information from access by the user.

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User screens

Update Contact screen


Change the contact information for the end users contact with this screen. With this information
SIP users can access each other at a variety of contact points.
SIP User dlaser, who wants to contact user Digi Minky, must put in all the contact information for
DMinky via the PIM or Softphone. That way dlaser can choose to reach DMinky at a work
telephone, cell telephone, web page, fax number, and so on.

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Add Contact screen


From the SIP PIM interface an end user builds a list of friends, e-mail addresses, web pages
and so on, with whom to communicate. As an administrator, with this screen, you may add a
contact for the end user, with a group affiliation, and speed dial numbers.
With this information, that SIP users can access each other at a variety of contact points.
SIP User Dani Laser, who wants to contact user Digi Minky, must put in all the contact
information for dminky via the PIM or Softphone. That way dlaser can choose to reach dminky
at a work telephone, cell telephone, web page, fax number, and so on.
If a SIP softphone user adds a contact for a non-sip user, then when the SIP user logs into
SPIM, they will see a 'dummy' handle for the non-sip contact that looks like:
"softphone_xxxxxxxxx@domain.com", where "xxxxx" is a unique string.

Add Contact and Update Contact screen field descriptions


Address
On this screen, the Address field must contain the SIP address of the contact in this field, that is,
the users handle on the SIP domain.

Name
This is the name of as many as 64 UTF-8 characters associated with this User ID and Handle in
the user database. You may input Shift_JIS (SJIS) as well. Whether the browser sends UTF-8
or SJIS is dependent upon the browsers language setting.
The name will be assigned to the speed dial button for this contact. In Japanese, this name
string uses Kanji characters. (Contrast this with Alias.)

Alias
(Optional) This field displays the optional alias name of as many as 32 UTF-8 characters
associated with this contact in the user database. You may input Shift_JIS (SJIS) characters as
well. Whether the browser sends UTF-8 or SJIS is dependent upon the browsers language
setting.
In Japanese, this alias string is in Kana characters, and it is designed to help with contact
sorting. (Contrast this with Name.)

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Group Name
A valid name for the group with which the contact has been associated, as a selectable link.
This field may contain a maximum of 32 UTF-8 characters. Select the link to view the details
screen showing the contacts for this Group.
Tip:
Tip:

If the contact list is lengthy, use your web browsers "Find in This Page" function
to search the page for a particular entry.

You may select a contact to View or Delete using the radio button to the left of the name and/or
handle. After you choose a contact, select the "View" button to display the Contact Details
screen, or select the "Delete" button to display a warning message for you to confirm the
deletion from the contact list.

Note:

Note:
Deleting a user contact from the contact list does not affect the associated
provisioned users information in the user database.

E-mail
Enter a string in this field as the e-mail address associated with this contact. It may contain as
many as 256 ASCII characters. When displayed in the read-only fields on the Contact Details
screen, this becomes a clickable mailto: link on the web page.

Notes
Enter any informational notation to be associated with this contact in this field. It is free-form
text, and may contain as many as 1,024 UTF-8 characters. You can input Shift_JIS (SJIS) as
well. Whether the users browser sends UTF-8 or SJIS is dependent upon your browsers
language setting.

Track Availability
Check the box if the user named at the very top of the screen, for example dlaser, wants to track
the presence of the person named in the Address field, for example dminky@sushi.com. The
user dminky has the option of not allowing herself to be tracked.
Note that presence cannot be matched properly if the handle of the watched user does not
match exactly, including its case.

Contact Phones
This group of fields lists up to six ways for a user to reach a contact.

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Phone TypeThe drop-down menu for this field provides identification for the rest of the
information in the row.

Phone NumberSIP handle, e-mail, fax, or telephone number for this contact.

Label / Labela short description of the contact, perhaps a server or type of contact.

Speed Dialcheck this box to let the end user reach the contact with speed dial. The first
contact is speed dial number 1, the second is number 2, and so on. Speed dial is a soft
button on a SIP telephone

Prefixany outward dialing prefix, comma, or other sequence the end user may need to
dial before they dial the telephone number.

Add Contact screen command


Add
Record this contacts information and its association with a user in the database.

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User screens

Add Group screen


Part of the information captured about a contact is their membership in a group, for example,
Test, Development, Management, or Documentation. Define groups here. Setting up a group
provides a way of labeling and organizing many contacts.Group names cannot be used for
contacting all users in a group.

Add Group screen field descriptions


Group Name
Enter a name of as many as 32 UTF-8 characters in length for a new group for user contacts
that you would like to create. You can input Shift_JIS (that is, SJIS) as well. Whether the
browser sends UTF-8 or SJIS is dependent upon your language setting.
This is a logical name for organizational purposes, not a list name for addressing purposes via
SIP contact Uniform Resource Identifiers (URIs).

Add Group screen command


Submit
Record the new group in the database.

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Speed Dial List screen


This screen is view only. It reflects the settings made in Contact Details screen. You can quickly
see what is assigned to speed dial 1, speed dial 2, and so on.
To make changes to the speed dial information of a contact, use the Update Contact screen.
Entries on this list typically appear as soft button labels on the SIP users device.

Handle
This is a valid name or User ID for the contact. Selecting this link displays the detailed user
contact information for the contact. Handles must be unique contact URIs within the SES
system domain, but contacts may have multiple valid handles.
Note:
The SES system automatically appends the sip_domain.com portion of the
handle. This portion of the handle should not be entered as part of the handle
field when adding or updating a handle.

Note:

Name
On this screen, the Name field is the label you assigned to the phone number for this contact.

Alias
This field displays the optional alias name of as many as 32 UTF-8 characters associated with
this contact in the user database. You may input Shift_JIS (SJIS) characters as well. Whether
the browser sends UTF-8 or SJIS is dependent upon the web browsers language setting.
In Japanese, this alias string is in Kana characters, and it is designed to help with contact
sorting. (Contrast this with Name.)

Prefix
Lists the optional prefix digits associated with this users extension (Telephone #) in the user
database. An example of a prefix would be an AAR or ARS dial access code of 0-4 digits. This
field blank may be blank if no such prefix code applies to this user contact.

Telephone #
Lists a telephone number or valid SIP user address. A valid SIP user address may be any
Uniform Resource Identifiers (URIs) beginning with sip: or sips:. The SIP user address is
associated with this handle in the contact database.
This field may contain a maximum of 256 ASCII characters.

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User screens

Select Handle to view the associated users detailed contact information.

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Delete Contact screen


As administrator, you may want to delete infrequently used contacts for a user. Deleting a
contact will adjust the speed dial order. Deleting a contact does not delete the group of which
the contact may be a member, nor does it delete the user contact from the entire system.
Select OK to remove both the association from the end user and the contact from the database.
Select Cancel if you change your mind about the delete.

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User screens

Group Details screen


If a contact can be classified with a certain group, view and delete group members here. At this
time, only one level of hierarchy for groups are supported.

Group Details screen field descriptions


Handle
This is a valid name or User ID for the contact. Selecting this link displays the detailed user
contact information for the contact. Handles must be unique contact URIs within the SES
system domain, but contacts may have multiple valid handles.

Note:

Note:
The SES system automatically appends the sip_domain.com portion of the
handle. This portion of the handle should not be entered as part of the handle
field when adding or updating a handle.

After viewing the details of this group, select the Add Contact link to go to the Add Host screen
and associate a contact with this group in your list of user contacts. Select the Delete Group
link to go the Delete Group screen and delete this group name from your contact list. Select the
Update Group link to go to the Update group screen and change the name of this group in your
user contact list.

Name
This is the name of as many as 64 UTF-8 characters associated with this User ID and Handle in
the user database. You may input Shift_JIS (SJIS) as well. Whether the browser sends UTF-8
or SJIS is dependent upon the browsers language setting.
The name will be assigned to the speed dial button for this contact. In Japanese, this name
string uses Kanji characters. (Contrast this with Alias.)

Alias
This field displays the optional alias name of as many as 32 UTF-8 characters associated with
this contact in the user database. You may input Shift_JIS (SJIS) characters as well. Whether
the browser sends UTF-8 or SJIS is dependent upon the browsers language setting.
In Japanese, this alias string is in Kana characters, and it is designed to help with contact
sorting. (Contrast this with Name.)

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Telephone #1 and Telephone #2


Lists a telephone number or valid SIP user address. A valid SIP user address may be any
Uniform Resource Identifiers (URIs) beginning with sip: or sips:. The SIP user address is
associated with this handle in the contact database.
This field may contain a maximum of 256 ASCII characters.

Group Details screen commands


Back to My Contact List
Select this link to return to the My Contact List task screen.

Add Contact
Select this to display the Add Contact screen to add another contact to the group selected.

Delete Group
Select OK to delete the group from the database. Select Cancel if you change your mind about
deleting the group.
Deleting a group does not remove the contacts in the group from use. The contacts
automatically become members of the default group.

Update Group
Select this to display the Update Group screen to change the groups name.

View
Select a contact for the user and click View to show a view-only screen of the contacts details.

Delete
Delete this contact from this particular group.
This command does not delete this contact from any other groups to which it belongs.
If a group is empty, View and Delete operate on the group, not members of the group. If a group
is not empty, it has members, and View and Delete operate on the members, showing them in
the group or deleting them from the group, respectively. Delete does not delete a contact group
member from the entire user contact database.
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User screens

Delete Group screen


Deleting a group generates the following results:

Delete the group and all its members.

Move the members to another group and then remove the original group.

Delete Group screen field descriptions


Delete all contacts
Select this radio button to remove the members from the group but keep the group itself. The
contacts that are members of this group are not deleted from the database.

Move all contacts


Select this to move all the groups members to another group. The original group is deleted.

Delete Group screen commands


Back to My Contact List
Select this link to return to the My Contact List task scren.

Yes
Go ahead and submit your selections.

No
Cancel the selections on the screen and do nothing. The system displays the My Contact List
task screen.

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Update Group screen


Modify the group name here. All contacts associated with the original group name now are
associated with the new group name.

Update Group screen field descriptions


Old Group Name
Displays the name of the existing group that you are about to change.

Group Name
Enter a new name for the existing group, of as many as 32 UTF-8 characters in length. You may
input Shift_JIS (SJIS) characters as well. Whether the browser sends UTF-8 or SJIS is
dependent upon the browsers language setting.
Used with SP-1020A, this alias string is in Kana characters, and it is designed to help with
contact sorting. (Contrast this with Name.)
When finished entering data, select Submit to rename the group in your contact list.

Update Group screen commands


Back to My Contact List
Select this link to return to the Contact List

Submit Update
Select this to submit the group name change to the database.

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User screens

Devices Screen menu


The Devices screen allows the users of certain supported SIP devices to view, change, and
reload certain configuration settings. Note that the example screens shown in this section only
apply to certain supported endpoints, such as the Toshiba Business Phone (SP-1020A).

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One Touch Dial List screen


This screen is also available on the web page viewed by the user, the SIP Personal Information
Manager pages. For you to view this screen, the end user must have a compatible device.

One Touch Dial List screen field descriptions


Button
The number designating the button which is assigned to this auto-dial list entry in Avaya
Communication Manager running on the server. The maximum button number is 66.

Address
May be blank, in which case SIP contact Uniform Resource Identifiers (URIs) for the auto-dial
list entry may be entered here, or it may display the non-blank auto-dial list entry or entries
made in Avaya Communication Manager running on the server for the associated button. In the
latter case, if the entry is edited in this SIP PIM web interface, any changes made to these
entries here in SES 5.0 will not be reflected in Avaya Communication Manager on the server.
The maximum length of any Address field entry is 256 ASCII characters.

Label
May be blank, in which case a label for the auto-dial entry may be entered here, or it may
display (read-only) the non-blank, auto-dial-entry label made in Avaya Communication Manager
for the associated button. In the latter case, the entry may not be edited here. The maximum
length of any Label field entry is 20 UTF-8 characters. Note that UTF-8 characters can include
ASCII, Kanji and Kana characters. You may input Shift_JIS (SJIS) characters as well. Whether
the browser sends UTF-8 or SJIS is dependent upon the web browsers language setting.
Used with a supported endpoint, such as the SP-1020A, this alias string is in Kana characters,
and it is designed to help with contact sorting. (Contrast this with Name.)

Note:

Note:
The Toshiba Business Phone (SP-1020A) does not display half-width, Han Kaku
Kana characters.

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User screens

One Touch Dial List screen commands


Save
Submit the one touch dial information to the database.

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Ringer Settings screen


This screen lets you turn the ringer on and off for the user, and shows information about the
telephones bridged appearance. This screen is also available on the web page viewed by the
user, the SIP Personal Information Manager pages. For you to view this screen, the end user
must have a compatible device.

Ringer Settings screen field description


Button
This field shows one or more numbers designating the bridged appearance buttons on a
telephone for which you may turn the ringer on or off (and independent of and not reflecting the
OPS settings for the station in Avaya Communication Manager running on the server).
Setting the ringer settings is for the stations bridge appearance buttons. This is not related to
ringer settings configured in Communications Manager.

Bridged Appearance
Lists the administered extension associated with this telephone button in the user database.
This field may contain a maximum of 256 alphanumeric characters.

Ringer ON/OFF
If the ringer of any available button is set to off, you may select the radio button under On to
enable its ringer. Likewise, if it is set to On, you may select the button under Off to disable it.

Ringer Settings screen command


Save
Submit the ringer settings or changes to the database.

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User screens

Tone and Volume Settings screen


This is a view-only screen for the administrator, and provides a list of how the tones, volumes
and speed of the users telephone device were set by the user.
This screen is also available on the web page viewed by the user, the SIP Personal Information
Manager pages. For you to view this screen, the end user must have a compatible device.

Ringer Cadence
Displays the default Ringer Cadence (default is 2) for the device administered for end users in
the database. This number represents the speed of the telephones ringing (1 through 3).

Ringer Volume
Displays the default Ringer Volume (default is 5) for a device administered by end users in the
database. This number represents how loudly the telephone will ring. The range is 1 through 10.

Receiver Volume
Displays the default Receiver Volume (default is 5) for a device administered by end users in
the database. This number represents handset loudness (1 through 10).

Speaker Volume
Displays the default Speaker Volume (default is 5) for a device administered by end users in the
database. This number represents speakerphone loudness (1 through 10).

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Delete All Displayed Users task


This task lets you delete all the users currently displayed without having to check the boxes to
the left of the name. This is useful after a search has properly returned a group of users.
After carefully checking the list of names on the List Users screen, select either OK or Cancel.

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User screens

Delete Selected Users task


Delete more than one user at a time by checking several check boxes. You can mark many
check boxes and delete up to 68 users at one time. Select and confirm your decision to delete a
user.
When asked to delete the extensions also, check that box if you want to prevent that extension
from being reused later by a different user.

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Extensions tasks
This section describes administering a specific users extension.
With the screen described here, you can associate an extension with a user, remove an
extension from a user, or free an extension for use by any other user with this screen series.
If a user does not have any extension assigned, the system displays the List Media Server
Extensions screen.

List Media Server Extensions screen field descriptions


Extension
The numeric telephone extension in the database.
This is the extension for the user named at the top of the screen.

User
This is the User ID assigned when the user was added to the SES system.
See User ID on page 129.

Media Server
The name of the server running Avaya Communication Manager (in a distributed SES 5.0
system) to which the extension was assigned.

Host
This is the name of the SES home server for this user. For co-resident CM/SES 5.0 systems,
this host name may be the same as the name of that of the Media Server, above.

List Media Server Extensions screen commands


Free
This command removes an extension from the user named at the top of the screen, but keeps it
available for reassignment. Select this to show an OK or Cancel screen.

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User screens

Edit User
For the convenience of the administrator, this selection lets you display this user as the only
user in the list. Usage is described in the List Users screen on page 125. Pick a task from the
drop-down list.

Delete
This command deletes an extension from the user in the database. The user remains, but no
longer has this extension associated with him or her.
Select this to show an OK or Cancel screen. See the example for the Confirm Delete User
screen on page 192.

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List Media Server Extensions when user has none


Sometimes, after requestng to view the administered extension for a user, none is shown. That
is, a user may not have been assigned an extension yet, or may have had their assigned
extension removed from the database for some reason.
If a user has no assigned extension, the system displays the List Media Server Extensions
screen.
Tip:
Tip:

If you want to look up information about extensions in Communication Manager


5.2, perhaps to make more extensions available for SES users, then see the
Extensions tasks on page 156.

Add Another Media Server Extension


This link takes you to the Add Media Server screen so that you may create an extension and
assign to the user.

Assign Free Media Server Extension


This link takes you to the Select Free Extension screen.
There, select an extension from the pull-down list that is already created and administered in
Avaya Communication Manager on a server associated with this user's SES 5.0 home server.
That extension is assigned to the user who is displayed here.

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User screens

Add Media Server Extension screen


Create an extension for a user who does not have one assigned. This screen only sets up the
extension in SES. Also administer that extension in Avaya Communication Manager software.
Tip:
If you want to look up information about extensions in Avaya Communication
Manager 5.0, perhaps to make more extensions available, see the Extensions
tasks on page 156.

Tip:

Add Media Server Extension screen field descriptions


Extension
The numeric telephone extension in the database.
Enter the numeric telephone number that you want to create as an extension in SES 5.0 also.
The entered extension must be administered on the server running Avaya Communication
Manager before the extension becomes functional.

Media Server
Select the network name for the extensions server interface from the drop-down list.
The node name, in alphanumeric characters, associated with the CLAN (or processor CLAN) IP
interface of a server running Communication Manager. For more information on IP node names,
see Administering Network Connectivity on Avaya Aura Communication Manager,
555-233-504.

Add Media Server Extension command


Add
Select Add to create a new entry for this server extension in this SIP proxy servers database.

Note:

Note:
This will not create any extensions or change any existing administration
performed directly in Avaya Communication Manager. You must do that manually
using the Administration web interface to Avaya Communication Manager.

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Select Free Extension screen


You may want to verify in Avaya Communication Manager to make sure that the users
extension is administered there.
This screen is accessed from the List Media Server Extensions when user has none on
page 158, and you select Assign a Free Media Server Extension.
This screen lets you choose an unused extension from the available extensions for the server
running Avaya Communication Manager. When you first add a user, you are not required to
assign a media extension for that user. To provide one later, you may use this screen.

Extension
Select this drop-down list to see what extensions are currently available for assignment. Select
a free extension from this list.

Select
Make your list selection permanent.

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User screens

Handles task
The Handles task concerns the contact points at which the end user can be contacted.
One way to get to this screen is to select List Users, find the user you want, and click the check
box. From the drop-down list of Tasks, select Handles. Then click Submit.
Handles may be:

Totally numeric, as in a telephone number

Totally alphabetic characters, as in a name

A mix of alphanumeric characters, but no special characters other than the dash.

Handles must be unique across the SIP domain.


If a person wants to contact dlaser, they may try the extension 2222. That message first goes to
the SIP Uniform Resource Indicator (URI) of 3035381234. If the message is not put through, the
URI for the next contact point is tried, in this example sips:2222.
If a person wants to connect with Dani Lasers web page, they would input dlaser_webpage. If
rendering web pages is supported by the device they use, it will show Danis web page.
Do not use the handles listed below for any users. They are reserved for system and
administrative use:

event-server

cm-resubscribe

confsvr

handle_list

presenceserver

In addition:

All handles must be between 3 and 16 ASCII characters in length.

If any of the preceding transformations produce handles already present, then they are
dropped.

No user handle may start with an underscore.

All handles must be entered in lower case.

All handles must be unique.

All handles must be alphanumeric with no special characters other than dash (-).

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Edit User Handles screen field descriptions


User ID
This is an identifier of at least three and no more than 16 alphanumeric characters in length.
Each administered user has one unique User ID and it is used as their display name within SES
adminstration. For example, the User ID is the name listed for the user on the List Users,
Search User, Edit User and List Media Server Extensions screens.
It is recommended that the User ID be the same as the Primary handle administered for the
user. If the User ID is left blank when the user is added, it is defaulted to the Primary handle.
A User ID is administered as an alphanumeric string between 3-16 characters in length.
A user's User ID may be changed from their Edit User Profile screen. A user's Primary handle
may only be changed from the Edit Handle screen (List Users -> Select a user -> Select
Handles task).

Handle
A handle identifies the user on the SES system. Users primary handles must be the same as
their user IDs. Selecting this link displays the detailed user contact information for the SIP user.
User handles must be unique within the SES system domain. Users may have multiple handles
to accommodate more than one personal point of contact.

Note:

Note:
The SES system automatically appends the @sip_domain.com portion of the
handle. Do not type this portion of the handle when adding or updating this end
user on other screens.

Contact
In this screen, the information in the Contact column is the SIP address of the user, which is
created based on the users administered telephone extension and the IP address of the IP
server interface for the Communication Manager server to which this user is assigned.

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User screens

Edit User Handles screen commands


Edit (Handle)
Go to the Edit Handle detail screen for that users handle for the associated user Contact.

Delete (Handle)
Display the Confirm Delete Handle screen for that users handle. The handle that has no
Delete command next to it is the primary handle for the user and cannot be deleted.

Add Another Handle


You may select Add Another Handle to provide another handle for the user ID named at the
top of the screen. Users may have several handles, but each must be unique within the SIP
domain to which they belong.

Edit (Contact)
Select Edit next to the contact information to change the information about this users personal
point of contact.

Delete (Contact)
Display the Confirm Delete Contact screen to delete a personal point of contact for the user
named at the top of this screen.

Add Another Contact


Select this link to add another point of contact for the SIP user named at the top of the screen.

Add Handle in New Group


A group is a set of handles that resolves to a set of contacts. At this time, the SES system
supports only one level of hierarchy for groups.
Select Add Handle In New Group to go to the Add Handle in a New Group screen. There, you
can create a new group to add a handle to.

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Delete Group
Select Delete Group to display the Confirm Delete Group screen. When viewing the
confirmation screen, you may choose to delete the group and all of its members, or to delete
only the group association of the members, and leave the member user contacts available.

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User screens

Edit Handle detail screen


Change the users handle details with this screen.

Edit Handle detail screen field description


User ID
This is an identifier of at least three and no more than 16 alphanumeric characters in length.
Each administered user has one unique User ID and it is used as their display name within SES
adminstration. For example, the User ID is the name listed for the user on the List Users,
Search User, Edit User and List Media Server Extensions screens.
It is recommended that the User ID be the same as the Primary handle administered for the
user. If the User ID is left blank when the user is added, it is defaulted to the Primary handle.
A User ID is administered as an alphanumeric string between 3-16 characters in length.
A user's User ID may be changed from their Edit User Profile screen. A user's Primary handle
may only be changed from the Edit Handle screen (List Users -> Select a user -> Select
Handles task).
With this screen, you can change the handle for this User ID.

Domain
The domain name of the home server to which this user is assigned.

Handle
A handle identifies the user on the SES system. Users primary handles must be the same as
their user IDs. Selecting this link displays the detailed user contact information for the SIP user.
User handles must be unique within the SES system domain. Users may have multiple handles
to accommodate more than one personal point of contact.
Note:
The SES system automatically appends the @sip_domain.com portion of the
handle. Do not type this portion of the handle when adding or updating this end
user on other screens.

Note:

Do not use the handles listed below for any user. They are reserved for system and
administrative use:

event-server

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cm-resubscribe

confsvr

handle_list

presenceserver

In addition:

All handles must be between 3 and 16 ASCII characters in length.

If any of the preceding transformations produce handles already present, then they are
dropped.

No user handle may start with an underscore.

All handles must be entered in lower case.

All handles must be unique.

All handles must be alphanumeric with no special characters other than dash (-).

Edit Handle detail screen command


Update
Select Update to submit the modified information to the database.

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User screens

Edit Host Contact screen


This screen lets you change the contact associated with a specific handle. Do not use this
screen to change contacts assigned to the user by the SES system. Use this screen to edit the
Avaya Communication Manager server contacts associated with a user's extension.

Edit Host Contact screen field descriptions


User ID
The user ID for whom you want to name a new host contact to redirect calls to.

Contact
Enter a point of contact for the selectd users handle. This contact is usually a fixed destination.
The Media Server contact type is for all handles that should be resolved to contacts that are
routed directly to a media server. This only includes handles that are also extensions, because
media servers only recognize extensions, not alphanumeric handles.
If you select the Media Server contact type, the entered Contact pattern should be a contact that
includes an IP address of a server running Avaya Communication Manager.
If you select the Media Server contact radio button, the system is expecting that the
corresponding contact is a Communication Manager server contact. If you select the Media
Server contact type, and the corresponding contact is not a pattern recognized by the server
running Avaya Communication Manager, then calls may not be routed properly.
The User contact type is used for all handles that should be resolved to contacts that are
directly routed to addresses that are not Communication Manager servers. This includes other
standalone SES home servers, or devices that are not connected to a CM or co-resident server.
If you select the User contact type, the entered Contact on the page should be a contact that is
not an IP address of a server running Avaya Communication Manager.
If you select User contact type, and the corresponding contact is a server running Avaya
Communication Manager, then calls may be routed to that server but not completed on it.

Contact Type
Media Server (that is, one running Avaya Communication Manager), or User

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Edit Host Contact screen commands


Media Server option
Specify that the information in the Contact field is a users primary SIP contact address that is
recognizable by a server running Avaya Communication Manager in your system. The call is to
be routed successfully through that server to its destination.

User option
Indicate that the information in the Contact field is not a users primary SIP contact address, and
should not be routed through the server running Avaya Communication Manager in your
system.

Update
Submit your additions or changes to the database.

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User screens

Add Handle screen


This displays when you select Add Another Handle command on the Edit User Handles screen.
Use this screen to provide a SIP user with an additional handle that routes calls differently.

Add Another Handle screen field descriptions


User ID
An identifier of at least three alphanumeric characters in length, used to authenticate a user.

Handle
A handle identifies the user on the SES system. Users primary handles must be the same as
their user IDs. Selecting this link displays the detailed user contact information for the SIP user.
User handles must be unique within the SES system domain. Users may have multiple handles
to accommodate more than one personal point of contact.
Note:
The SES system automatically appends the @sip_domain.com portion of the
handle. Do not type this portion of the handle when adding or updating this end
user on other screens.

Note:

This is never the Primary handle, which is defined on the Add User screen.
Do not use the handles listed below for any user. They are reserved for system and
administrative use:

event-server

cm-resubscribe

confsvr

handle_list

presenceserver

In addition:

All handles must be between 3 and 16 ASCII characters in length.

If any of the preceding transformations produce handles already present, then they are
dropped.

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No user handle may start with an underscore.

All handles must be entered in lower case.

All handles must be unique.

All handles must be alphanumeric with no special characters other than dash (-).

Add Another Handle screen command


Add
Submit this additional information to the user database.

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User screens

Add Host Contact screen


The Add Host Contact screen allows an additional point of contact to be added for the selected
handle. For user contacts that are not extensions, the Contact Type should be User.

Add Host Contact screen field descriptions


User ID
An identifier of at least three alphanumeric characters in length, used to authenticate a user.

Handle
A handle identifies the user on the SES system. Users primary handles must be the same as
their user IDs. Selecting this link displays the detailed user contact information for the SIP user.
User handles must be unique within the SES system domain. Users may have multiple handles
to accommodate more than one personal point of contact.

Note:

Note:
The SES system automatically appends the @sip_domain.com portion of the
handle. Do not type this portion of the handle when adding or updating this end
user on other screens.

Contact and Contact Type


Enter a point of contact for the selectd users handle. This contact is usually a fixed destination.
The Media Server contact type is for all handles that should be resolved to contacts that are
routed directly to a media server. This only includes handles that are also extensions, because
media servers only recognize extensions, not alphanumeric handles.
If you select the Media Server contact type, the entered Contact pattern should be a contact that
includes an IP address of a server running Avaya Communication Manager.
If you select the Media Server contact radio button, the system is expecting that the
corresponding contact is a Communication Manager server contact. If you select the Media
Server contact type, and the corresponding contact is not a pattern recognized by the server
running Avaya Communication Manager, then calls may not be routed properly.
The User contact type is used for all handles that should be resolved to contacts that are
directly routed to addresses that are not Communication Manager servers. This includes other
standalone SES home servers, or devices that are not connected to a CM or co-resident server.
If you select the User contact type, the entered Contact on the page should be a contact that is
not an IP address of a server running Avaya Communication Manager.

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If you select User contact type, and the corresponding contact is a server running Avaya
Communication Manager, then calls may be routed to that server but not completed on it.

Add Host Contact screen commands


Media Server option
Specify that the information in the Contact field is a users primary SIP contact address that is
recognizable by a server running Communication Manager in your system. The call will route
successfully through that server.

User option
Indicate that the information in the Contact field is not a users primary SIP contact address, and
should not be routed through the associated server running Avaya Communication Manager.

Add
Confirm to add into the database the new host contact you have set up.

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User screens

Add Handle in a New Group screen


Add Handle in New Group displays an Add Group screen that is specifically for groups of
handles that resolve to the same User Contact in the database. Stated another way, use this
screen to start a new group and add a new line for handles and contacts to resolve to.
A group is a set of handles that resolves to a set of contacts. At this time, only one level of
hierarchy for groups is supported.
Even though the screen title says Add Group, you are adding the handle in the required field to
the group you selected previously.

Add Group screen field descriptions


User ID
An identifier of at least three alphanumeric characters in length, used to authenticate.

Handle
In this screen, enter a handle of any end user to include them in this group.
Do not use the handles listed below for any user. They are reserved for system and
administrative use:

event-server

cm-resubscribe

confsvr

handle_list

presenceserver

In addition:

All handles must be between 3 and 16 ASCII characters in length.

If any of the preceding transformations produce handles already present, then they are
dropped.

No user handle may start with an underscore.

All handles must be entered in lower case.

All handles must be unique.

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All handles must be alphanumeric with no special characters other than dash (-).

Add Group screen commands


Add
Add the handle to the user database in the new group of handles that you specified.

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User screens

User Memos screen


This screen lets administrators write memos about a user. The memos are available only to
another administrator looking at this screen. End users do not see this information.

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User Memo field descriptions


User ID
An identifier of at least three alphanumeric characters in length, used to authenticate a user.

List of memos
The available memos display in chronological order, most recent at the top.

Add Memo box


Write a new memo about the user inside this text box.

Delete
Remove the memo to the left.

Add Memo button


Select this button to store the memo in the area above.

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User screens

Move User Task


The Move User task lets you easily select and move one user to a second home server if one is
available in your architecture.
Select the user to move with the check box, select Move User in the Task pull-down list, and
click submit. The system displays the Mover User screen. The drop-down list for the New Host
field lets you see what SES home servers are available to move to.
Select the new home and click OK.
After moving a user, you may have to go to the server running Communication Manager and log
in there. Then, using the off-pbx-telephone station-mapping screen, verify the moved
users SIP trunk. Make any changes on this screen that are necessary.
The system displays a confirmation screen in order to allow you to cancel the move.

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Moving a user to another home server


In this procedure, the destination SES home server must be enabled and fully functional.
If you are moving a user to a different home server, and the destination (standalone) SES home
server is associated with two or more IP interfaces on server(s) runnning Avaya Communication
Manager, you will be prompted to select one of those IP interfaces.
If the user has an administered extension and the destination home SES does not have any
server(s) running Communication Manager administered, then the Move User operation cannot
be completed. The move may only be completed after a server running Avaya Communication
Manager is added to the destination SES home or the user's extension is removed or freed.
1. From the Administrator interface, go to the List Users screen.
2. Select the check box next to the user you want to move.
3. Click the Move User task in the pull down menu.
The system displays a Move User page.
Select the new home server using the New Host drop-down list box.
Only those homes that the user can be moved to are displayed in this box. All home servers
that exist are not shown. The New Host drop-down box does not contain the user's current
home.
If a home server connects to a server running Communication Manager that contains more
than one server IP interface, the drop-down list displays the IP interfaces from which you
may choose.
4. Press OK or Cancel.
The update procedure is performed by the system.
5. On Communication Manager, change the SIP trunk for the extension of the user with the
form off-pbx-telephone station-mapping form.
6. On the Toshiba Business Phone (SP-1020A), log out and log in again. Other telephones in
your particular system may require different or additional procedures.

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User screens

Permissions screen
The Permissions page manages a users control over presence, who they permit to see them
on the system. This page has four versions, depending on the current setting, and every page
allows the setting to be changed to the other type.

Unblocked watchers are not updated until after the telephone user logs off and logs back
in again.

Presence cannot be matched properly if the handle of the watched user does not match
exactly, including its case.

Permissions screen field descriptions


Current Permissions Type
Note the type of Permissions that now are set for the user. The types of Permissions are Allow
All, Block All, and Contact List Only. Block All is the default permission type for any user
unless you specify a different type of permissions or modify the users permissions. To modify
the current Permissions type that is displayed for this user, you may use Permissions screen.

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Change Permissions Type


The drop-down list provides three levels of permissions:

Allow AllSelect Allow All if you want all administered SIP users to be able to watch this
users presence and availability in the system using any presence-enabled SIP endpoint,
such as Avaya IP Softphone with the IM client.

Block AllSelect Block All if you want no administered SIP users to be able to watch this
users presence and availability in the system.

Contact List OnlySelect Contact List Only if you want only those administered SIP
users that you have added to your contact list to be able to watch this users presence and
availability in the system.

After selecting the appropriate permissions type, select the Change button to commit the entry
to the user contact database.
Note that unblocked watchers are not updated until after the telephone user logs off and logs
back in again.

Handle
This is a selectable link, a valid handle for the blocked or allowed caller. Selecting the link
displays the detailed user contact information for the associated user. Handles must be unique
contact Uniform Resource Identifiers (URIs) within the SIP domain, but users may have several.

Note:

Note:
If entering or changing the Handle, only provide characters for the portion in front
of the @ sign. The system automatically appends the @systemdomain.com
portion of the handle.

Permissions screen commands


Change Permissions Type
Choose from the drop-down list of user-contact permissions:
Allow All permits all administered SIP users to note your presence in the system.
Block All permits no administered SIP users to note your presence in the system.
Contact List Only lets only those administered SIP users on the users contact list to be able
to observe your presence in the system.
Note that unblocked watchers are not updated until after the telephone user logs off and logs
back in again.

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User screens

Allow List/Block List


Lists any users for whom there are discrete entries to Allow permission or Block permission to
watch this users presence and availability on the system. If the Current Permissions Type is set
to Contact List Only, then the Allow List/Block List does not display. Instead, you may select
the link to view the members who are allowed to watch this users presence and availability in
the system. If you wish to delete the Block (or Allow) permission type entry for a specific
person on the list, then select the Remove link.

Note:

Note:
If you didnt specify a domain for a user on either list, then the SIP system
domain.com will be appended automatically to the user contact entry.

Add Entry
Use this area to add a valid user handle to one of the two permissions lists, Allow or Block.
To remove a permission entry, select from the Allow List/Block List field.
Note that unblocked watchers are not updated until after the telephone user logs off and logs
back in again.

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Edit User Profile screen


The User Profile screen contains specific demographic information about this user. This screen
is originally populated by the default user profile data.
This screen now supports UTF-8 encoding. You may input Shift_JIS (SJIS) characters as well.
Whether the browser sends UTF-8 or SJIS is dependent upon the web browsers language
setting.

Edit User Profile screen field descriptions


User ID
This is an identifier of at least three alphanumeric characters in length. Each administered user
has one unique User ID and it is used as their display name within SES adminstration. For
example, the User ID is the name listed for the user on the List Users, Search User, Edit User
and List Media Server Extensions screens.
It is recommended that the User ID be the same as the Primary handle administered for the
user. If the User ID is left blank when the user is added, it is defaulted to the Primary handle.
A User ID is administered as an alphanumeric string between 3-16 characters in length.
A user's User ID may be changed from their Edit User Profile screen. A user's Primary handle
may only be changed from the Edit Handle screen (List Users -> Select A user -> Select
Handles task).

Password, Confirm Password


Enter a password of at least 6 and at most 12 alphanumeric characters. Both field entries must
match exactly.

Host
This is the name of the home server serving the domain for this user.
An administrator can move a user to a different home server. In the drop-down list, select a new
host for this user. The user is deleted from the original database and moved to the other home
servers database.

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User screens

First Name, Last Name


This is the name of as many as 64 UTF-8 characters associated with this User ID and Handle in
the user database. You may input Shift_JIS (SJIS) as well. Whether the browser sends UTF-8
or SJIS is dependent upon the browsers language setting.
The name will be assigned to the speed dial button for this contact. In Japanese, this name
string uses Kanji characters. (Contrast this with Alias.)

Address 1, Address 2
This is the first line and second line of the default address for users. You may input Shift_JIS
(SJIS) characters as well. Whether the browser sends UTF-8 or SJIS depends upon the
browsers language setting.
The name will be assigned to the speed dial button for this contact. In Japanese, this name
string uses Kanji characters. (Contrast this with Alias.)

Office
Enter the designation for the users office/floor, and so on, in alphanumeric characters.
Originally populated by the information in the Default User Profile screen, you can customize it
here.

City
Enter the name of the city or town of the users address in alphanumeric characters.
Originally populated by the information in the Default User Profile screen, you can customize it
here.

State
Enter the name of the state or province of the users address in alphanumeric characters.
Originally populated by the information in the Default User Profile screen, you can customize it
here.

Country
Enter the name of the country of the users address in alphanumeric characters.
Originally populated by the information in the Default User Profile screen, you can customize it
here.

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ZIP
Enter the number of the ZIP or postal code of the user in numeric characters.
Originally populated by the information in the Default User Profile screen, you can customize it
here.

After entering or changing entries, select Update to submit the users profile to the user
database on this host.

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User screens

Watchers Task
The Watchers screen quickly relays the level of watch permissions this user has set. Then, with
the command buttons, you can adjust that level using either the Permissions screen or the
Contacts list.
Note that unblocked watchers are not updated until after the telephone user logs off and logs
back in.

Watchers screen field descriptions


Current Permissions Type
Note the type of Permissions that now are set for the current user. The types of Permissions are
Allow All, Block All, and Contact List Only. Block All is the default permission type for any
user unless you or the user specify a different type of permission, or modify the users
permissions. To modify the current Permissions type displayed for this user, you may use
Change Permissions Type field on the Permissions screen.
Tip:
Tip:

Changing the Current Permissions Type does not interactively add or delete
existing exception entries made on the Allow List/Block List. That is, if you
change from Block All to Allow All, then any exceptions on the Block List remain
in effect. Likewise, if you change from Allow All to Block All, then any exceptions
on the Allow List remain in effect.

Contact List Members


This area of the screen lists members of the end users contact list who are aware of the end
users presence, that is, who have subscribed to be updated on your presence and availability
in the system. If no such users exist and are subscribed, then this field does not appear on this
page.
Note that presence cannot be matched properly if the handle of the watched user does not
match exactly, including its case.
Select the associated link to the right to Block a Contact List Member from being able to
watch your presence and availability in this system.

Unknown (SIP Users)


Lists any SIP users not on the contact list, but provisioned in this system, and for whom you
have added discrete entries to Allow permission to watch your presence. If no such entries

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have been made, this field does not appear on this page. If you wish to Block permission for a
specific unknown SIP user from being able to watch your presence and availability in this
system, then select the link to the right of the list entry. To change the default permissions for all
SIP users, then select the Go To Permissions link and use the Change Permissions Type
field on the Permissions screen. If you want to add any of the SIP users who are unknown to
this system to your list of (known) user contacts, for example to watch their presence and
availability, then you may select the Add to Contact List link to the right of any Unknown list
member.
Note that presence cannot be matched properly if the handle of the watched user does not
match exactly, including the case of its alphabetic characters.

Watchers screen commands


Go to Permissions
Select this to change the current level of permissions for the user. The system displays the
Permissions screen.

Go to Contact List
Select this to add more contacts to the users contact list. Doing so makes the permission type of
Contact List Only more inclusive.

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User screens

Search User screen


Locate any user on the system by searching on any of the fields in this screen.
On the left, open up the Users menu and select Search from the sub-menus to display the
Search User screen.
Choose a home server on which to search.
Fill in any of the fields to try and match. If any matches are found, the List Users screen that
displays next shows only the matches.

Search Users screen field descriptions


Host
This is the name of the home server for this user. You must know what home server the user
has assigned.
By default, any is selected, which searches all the SES hosts you have administered for your
enterprise.

User ID
If you wish to search by ID, enter a valid User ID of at least 3 alphanumeric characters. This
field allows for partial matches; enter a few characters to filter the results. A User ID is an
identifier of at least three alphanumeric characters in length, used to authenticate a user to the
system. Each user has one unique user ID, and the User ID is the same as the users primary
handle. A User ID may be a name or an ID number.

First Name, Last Name


If you wish to search by name, enter the given name or surname of the user in alphanumeric
characters. (No punctuation is allowed.) This field allows for partial matches; enter a few
characters to filter the results. This is the name of as many as 64 UTF-8 characters associated
with this User ID and Handle in the user database. You may input Shift_JIS (SJIS) as well.
Whether the browser sends UTF-8 or SJIS is dependent upon the browsers language setting.
The name will be assigned to the speed dial button for this contact. In Japanese, this name
string uses Kanji characters. (Contrast this with Alias.)

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Address 1, Address 2
If you wish to search by address, enter the first and/or second lines, respectively of the users
address in alphanumeric characters. This field allows for partial matches; enter a few characters
to filter the results.
This is the first line and second line of the default address for users. You may input Shift_JIS
(SJIS) characters as well. Whether the browser sends UTF-8 or SJIS depends upon the
browsers language setting.
The name will be assigned to the speed dial button for this contact. In Japanese, this name
string uses Kanji characters. (Contrast this with Alias.)

Office
Enter a designation for the users office suite or floor, for example, in alphanumeric characters

City
Enter the name of the city or town of the users address in alphanumeric characters.

State
Enter the name of the state or province of the users address in alphanumeric characters.

Country
Enter the name of the country of the users address in alphanumeric characters.

ZIP
Enter the ZIP or postal code of the user in numeric characters.

Search Users screen field command


Search
After youve entered the information on which you want to match in the database, select
Search.
The system displays the List Users screen.

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User screens

Select User screen


The Select User screen is available from the Users menu and three of its submenus:

Users>Edit

Users>Delete

Users>Password

This click path provides a quick way to select a user for the tasks above when you are certain of
the users ID.

Select User screen field description


User ID
This is an identifier of at least three alphanumeric characters in length. Each administered user
has one unique User ID and it is used as their display name within SES adminstration. For
example, the User ID is the name listed for the user on the List Users, Search User, Edit User
and List Media Server Extensions screens.
It is recommended that the User ID be the same as the Primary handle administered for the
user. If the User ID is left blank when the user is added, it is defaulted to the Primary handle.
A User ID is administered as an alphanumeric string between 3-16 characters in length.
A user's User ID may be changed from their Edit User Profile screen. A user's Primary handle
may only be changed from the Edit Handle screen (List Users -> Select A user -> Select
Handles task).
Select the Edit User button to edit the profile of the user with the chosen User ID.

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Update Password screen


This is the screen with which you change a users password for them. This screen is preceded
by the Select User screen that requires you to know the User ID.

Update Password screen field descriptions


User ID
An identifier of at least three alphanumeric characters in length, used to authenticate a user to
the system.

Password, Admin_Password_Confirm
Enter a password of at least 6 and at most 12 alphanumeric characters. Both field entries must
match exactly.

Update Password screen command


Update
After entering and confirming the new password, select Update to submit it to the database.

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User screens

Default Profile
Use of this screen usually occurs when the system is first installed and configured.

Moving a user to another home server from Edit Profile screen


In this procedure, first verify that the home server that is the destination for the move is fully
functional.
If the user has an assigned extension and the destination SES home does not have a server
running Avaya Communication Manager administered, then the Move User operation cannot be
completed. The move may only be completed after a server running Communication Manager is
added to the destination SES home server or the user's extension is removed or freed.
If your are moving a user to a home that links to a Communication Manager server with more
than one CLAN IP interface, then you will be prompted to select one of the IP interfaces.
Move user can also be done from the List Users screen.
1. From the Master Administration interface go to the Edit User Profile screen.
2. Select the Host field to display a drop-down menu of all home servers.
The drop-down defaults to highlight the user's current home server.
3. Select another home server from the drop-down.
If a home server connects to a server running Communication Manager that contains more
than one server IP interface, the drop-down menu displays the interfaces from which to
choose.
4. Select Update.
5. The system displays a Move User confirmation screen.
6. Press OK to accept the Move or Cancel to decline it.
7. The system performs an update and displays the Continue screen.
8. In Avaya Communication Manager on the administered server, change the SIP trunk for the
extension of this user using the off-pbx-telephone station-mapping screen.
9. On the Toshiba Business Phone (SP-1020A), log out and log in again. Other telephones in
your particular system may require different or additional procedures.

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Confirm Delete User screen


This screen is preceded by a Select User screen that requires the user ID of the user you want
to delete.

Confirm Delete User screen field descriptions


Confirm Delete
Informs you of which user you have selected for deletion from the database.

Delete Extensions Also


Check this box to delete the extensions associated with this user. This users extensions will be
deleted from the user database, as well. Leave the box unchecked, which is the the default, in
order to leave the unassociated extensions free for future use.

Confirm Delete User screen commands


OK
Select OK to delete the user (and associated extensions, if applicable).

Cancel
Select Cancel to ignore the deletion, keeping the user and associated extension(s) unchanged.

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Chapter 4: System Management Interface


SES and Communication Manager share the System Management Interface. The System
Management Interface comes with a help system embedded. For information about any System
Management Interface screen not provided in this chapter, click the Help button on the
screen.The screens in this chapter are SES screens that are additional to the Communication
Manager screens.

This section describes in detail the use and meaning of the screens in the System Management
Interface.

Alarms screens

Diagnostics screens

Server screens

Server Configuration

Server Upgrades screens

Data Backup/Restore screens

Security screens

Media Gateways screen (8300)

Miscellaneous screen

Alarms screens
Alarm screens are these:

Current Alarms screen

SNMP Traps screen

On the S8300C, you will find these screens as well:

Agent Status 8300 Server

SNMP Agents 8300 Server

Filters screen 8300 Server

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Current Alarms screen


Current Alarms screen field descriptions
Use the Current Alarms page to view a list of outstanding alarms. This page shows either a
summary of alarms, if present, or a message stating that no alarms are present.

Product ID
Use these steps to view current alarms against the server identified by this Product ID:
1. Check if any alarms are present. If no alarms appear, continue with your web-administration
activities. If yes, continue.
2. If alarms are present, the bottom part of the page shows a detailed list of outstanding
alarms:

ID
This is a unique identification number assigned to the alarm.

Source
This is the abbreviated name of the software process that generated a platform alarm, as
follows:

ENV for environment attributes on the motherboard such as temperature, voltage, fan

FSY for file synchronization

GAM for global alarm manager

GMM for global maintenance manager

KRN for kernel

LIC for license server

logon for logon attempts

NIC for Ethernet network interface

SME for server maintenance engine

TLG for trace log

UPS for uninterruptible power supply

USB for universal serial bus

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Alarms screens

_WD for watchdog

EvtID
The event identification number for each alarm is used to identify a particular event from a given
source that generated the alarm.

Lvl
The level of the alarm is minor, major, or warning.

Ack
Displays a Y (yes) or N (no) to indicate whether the alarm has been acknowledged by the
Initialization and Administration System (INADS).

Date
This is the timestamp assigned to the alarm when it occurred.

Description
The Description field provides a brief explanation of the alarm.

Server Alarms
The Current Alarms page allows you to clear (remove) some or all of the displayed alarms.

! CAUTION:
CAUTION:

Clearing alarms only removes the alarm notifications from the active alarm list. It
does not remove the conditions that caused the alarms.
1. Select one or more alarm entries. select Clear. All checked items disappear from the active
alarm list. You will not receive a response if an entry is not selected before clicking Clear.
2. To remove all alarm entries from the list, select Clear All.

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Agent Status 8300 Server


This screen is available on an S8300 coresident configuration.
This screen is used in conjunction with a call center.
The Agent Status web page shows the current state of the Master Agent and all of the sub
agents. It also allows for the ability to start or stop the Master Agent.

Agent Status screen field descriptions


Master Agent Status
The page shows the current status of the master agent: Up or Down. The Master Agent status
is typically Up.
You can stop the master agent to disable the capability to monitor the server using SNMP. To
stop the Master Agent, click Stop Agent. The Agent Status page refreshes with a new status of
Down, and the Start Agent button appears.
To start the master agent click Start Agent. The Agent Status page refreshes with a new status
of Up, and the Stop Agent button appears.

Sub Agent Status


The page shows the current status of the sub agents: FP Agent, MVSubAgent, Load Agent, and
MIB2Agent.
Note: The sub agents may show a status of Up however if the Master Agent's status is not Up
the subagents are not connected.

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Alarms screens

SNMP Agents 8300 Server


Configure the SNMP manager to interface with the telephony application from the SNMP
Agents page. The SNMP Agent provides a means for a corporate network management system
(NMS) to monitor the server.

! CAUTION:
CAUTION:

Note:

Caution: For the server to respond to SNMP queries, the following conditions
must be present. 1) Master Agent must be running. 2) SNMP ports must be
enabled through the firewall.
Note:
Note: Prior to making any configuration changes the Master Agent should be put
in a Down state. The Master Agent status is shown below for your convenience.
Once the configuration has been completed, then the Master Agent should be
placed in an Up state. Changes to both the configuration on the SNMP Agents
and/or SNMP Traps pages should be completed before starting the Master
Agent. Please use the Agent Status page to start or stop the Master Agent.

SNMP Agents screen field descriptions


Master Agent Status
The page shows the current status of the master agent: Up or Down.
The Master Agent status is typically Up.
You can stop the master agent to disable the capability to monitor the server using SNMP. To
change the status of the Master Agent, use the Agent Status page.

View G3-AVAYA-MIB Data


Click the link, View G3-Avaya-MIB data to understand SNMP communications with the server's
SNMP entities.

IP Addresses for SNMP Access


The SNMP agents can be programmed to accept incoming SNMP messages from a restricted
list of SNMP managers. You have three selections:
1. No Access (IP addresses can not talk to agent)
2. Any IP address (includes any or all addresses)

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3. Following IP addresses (choose up to 5 addresses)


IP address1
IP address2
IP address3
IP address4
IP address5
To confirm all your options to change administration settings, click Submit.

SNMP Users/Communities
Under SMNP users/communities, select a SNMP Version:

Enable SNMP Version 1


Enable SNMP Version 1 communicates with the SNMP agents on the server. Version 1 can
be enabled and disabled independently of Versions 2c and 3.

Community Name (read-only) community or user can only query for information

Community Name (read-write)community or user can query agents for information


(SNMPGETs) and send commands to an agent (SNMPSETs).

Enable SNMP Version 2c


Enable SNMP Version 2c communicates with the SNMP agents on the server. Version 2c can
be enabled and disabled independently of Versions 1 and 3.

Community Name (read-only) community or user can only query for information. If this
option is activated, it displays.

Community Name (read-write) community or user can query agents for information
(SNMPGETs) and send commands to an agent (SNMPSETs). If this option is activated, it
displays.

Enable SNMP Version 3


Enable SNMP Version 3communicates with the SNMP agents on the server. Version 3 can be
enabled and disabled independently of Versions 1 and 2c.

User (read-only)

User Name authorizing a user to send traps to a destination is a security feature of


SMNP Version 3. The user name can be a maximum of any 50 characters except (")
quotation marks.

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Alarms screens

Authentication Password (for authentication and privacy) to become authenticated the


user must create a password that is a minimum of 8 characters and a maximum of any 50
characters except (") quotation marks.

Authentication Protocolspecifies the authentication protocol in use.

Privacy Password the user that is specified in "user name" must provide a password for
privacy that is a minimum of 8 characters and a maximum of any 50 characters except (")
quotation marks.

Privacy Protocolspecifies the privacy protocol in use.

User (read-write)

The option User read-write has the same fields as read-only. The information above
also applies to (User) read-write.

To confirm your options to change administration settings, click Submit. Or, continue to select
more options.

Troubleshooting
Errors you may encounter at the Administer SNMP Agents page:
Unable to Restart Master Agent. To resolve:
1. Click Process Status and verify the Master Agent is running. The Agent should be listed as
UP. If so, proceed to Step 2. If the Master Agent is DOWN, a major failure occurred and
requires fault isolation.
2. Go to the Agent Status page to ensure the master agent is not stopped. If it is stopped,
restart it.

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SNMP Traps screen


Use this Web page to configure destinations for SNMP traps or informs (alarms and notable
events) on the corporate network. Some form of corporate network management system (NMS)
must be in place to collect the SNMP messages. In addition, the SNMP ports must be enabled
on the Ethernet interface to the corporate LAN.
Note:
Note: Prior to making any configuration changes the Master Agent should be put
in a Down state. The Master Agent status is shown below for your convenience.
Once the configuration has been completed, then the Master Agent should be
placed in an Up state. Changes to both the configuration on the SNMP Agents
and/or SNMP Traps pages should be completed before starting the Master
Agent. Please use the Agent Status to start or stop the Master Agent.

Note:

Status
Shows if the configured destination is enabled or disabled.

Traps or inform requests (informs) are only sent to a destination if enabled.

Disabling a destination keeps the configuration data in the file, but stops traps and informs
from being sent.

IP Address
Every computer that communicates over the Internet is assigned an IP address that uniquely
identifies the device and distinguishes it from other computers on the Internet. An IP address
consists of 32 bits, often shown as 4 octets of numbers from 0-255 represented in decimal form
instead of binary form.

Notification
Refers to traps or inform requests as described above.

SNMP Version
The three final fields on this page are blank if SNMP Version 1 or Version 2c are used.

Community or User Name


The authentication mechanism used by the different SNMP versions.

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Community Name Authentication is a plain text string used for SNMP v1 and v2c.

User Name is part of the user-based security model for SNMP v3. This character string
indicates the user who is authorized to send traps to the destination.

V3 Security Model
The level of security to use when sending v3 traps. Options are None, Authentication, and
Privacy. See Add or change trap destination for details.

Authentication Password (v3 only)


Pass phrase for the user specified in the User Name field, used to digitally "sign" v3 traps.

Privacy Password (v3 only)


Pass phrase for the user specified in the User Name field, used to encrypt v3 traps.

Problems displaying trap information


The SNMP Trap page may display the following error:
Unable to contact alarm agent: The Configure Trap Destinations page was unable to notify the
server's alarm agent that the configuration file was changed. This error could occur following
any add, change, or delete operation.

Functions

Note:

Note:
If changes are made on the SNMP Traps page it is recommended that a test
alarm be generated to ensure that SNMP Traps are operating properly. To
generate a test alarm, please go to the SNMP Test page.

Add
Select this button if you want to add a new SNMP trap. The Add Trap Destination screen is
displayed.

Change
Select a trap and then click Change to modify the trap information. The Change Trap
Destination screen is displayed.

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Delete
Select a trap and then click Delete to remove the trap destination. The Delete Trap Destination
page is displayed.

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Change Trap Destination screen new


When you click Add or Change on the SNMP Traps page, the Add Trap Destination or Change
Trap Destination page appears. These screens are similar, except that:

On the Add Trap Destination page, the data-entry fields are initially blank.

On the Change Trap Destination page, the fields are populated with information for the
trap you selected on the SNMP Traps page.

Add or change a trap destination


To add a new trap destination, or to change information regarding an existing trap:
1. On the main menu under the SNMP section, click SNMP Traps.
2. Choose the action that you want to do next:

To add a new trap destination, Click Add. The Add Trap Destination page appears. All the
fields are blank.

To change a trap destination, select the trap destination you want to modify. Click Change.
The Change Trap Destination page appears, prepopulated with trap information. When the
appropriate page appears, enter or modify the information as described below.

3. To send traps or informs (acknowledged traps) click Check to Enable this Destination.
4. IP address: Enter the IP address for the workstation that has the network management
software (NMS) that is to receive the trap notifications. This field is required for all versions
of SNMP.
5. SNMP version: Select the radio button for the version of SNMP that the corporate NMS is
running. Fill out the required information for each version:

SNMP version 1: Enter a text string to provide security for SNMP messages. You can use
any characters except: ` \ & , ' " (single back-quote, backslash, ampersand, comma, single
quote, double quote).

SNMP version 2c: Enter a notification type and community name as follows:

Notification type: Select either trap or inform (acknowledged trap). See SNMP v2c and
v3 inform operation for details.
Community name: Enter a text string to provide security for SNMP messages. You can
use any characters except: ` \ & , ' " (for example: company-SNMP).

SNMP version 3: Enter a notification type, user name, and a security model, plus any pass
phrases required by the security model.

Notification type: Select either trap or inform (acknowledged trap). See SNMP v2c and
v3 inform operation for details.

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User name: Enter a text string that indicates the user that is authorized to send traps to
the destination. The name can contain any characters except: ` \ & , ' " (for example:
Jane Doe).
Security model: Select one of the three levels of security (None, Authentication, Privacy)
to use when sending v3 traps.
None: no additional information is needed. Traps are sent in plain text without a digital
signature.
Authentication: an authentication password must be given. SNMP v3 uses this pass
phrase to digitally "sign" v3 traps using MD5 protocol (associate them with the user).
Privacy: both an authentication password and a privacy password must be given in order
to provide user-specific authentication and encryption. Traps are signed as above and
also encrypted using Data Encryption Standard (DES) protocol.
Authentication password: Enter a text string at least 8 characters long to provide
user-specific authentication by means of a digital signature. The pass phrase can contain
any characters except: ` \ & , ' " (for example: hon3yb38r).Privacy password: Enter a text
string at least 8 characters long to provide user-specific authentication and trap
encryption. The pass phrase can contain any characters except: ` \ & , ' " (for example:
k33p58f3).
Privacy password: Pass phrase for the user specified in the User Name field, used to
encrypt v3 traps.

6. When you finish, click Add or Change.


7. If all information was entered and processed correctly, the SNMP Traps page appears,
showing the new or modified entry.
8. If information was incomplete, an error message appears. See Problems adding or
changing traps for resolution procedures.

Problems adding or changing traps


The Add or Change Trap Destinations screens display an error message if insufficient
information is entered. To solve this:
1. Review the error message to determine the missing information.
2. Click Back on your browser to return to the previous page.
3. Enter the required information, then click Add or Change again.

SNMP version-dependent information


The Avaya server supports SNMP Version 1 (v1), Version 2c (v2c), and Version 3 (v3).
Version-specific operation is covered in the following sections.

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SNMP v2c and v3 inform operation


In SNMP v2c and v3, the server can be configured to send informs. Informs are acknowledged
traps, which means that the receiver of the trap is expected to respond with an SNMP message
acknowledging receipt.
The destination port for an incoming inform/trap on the media corporate Ethernet interface of
the server is 162. The source port for this transaction is a random UDP port on this interface. If
a firewall exists between the server and the inform destination, then the firewall must be
configured either to allow traffic on all user-based UDP ports, or to allow sessions in which a
temporary hole is punched through the firewall (the recipient of the trap needs to get the
acknowledgement back through the firewall). For the acknowledgement, the source port on the
server is 162 and the destination port is a random UDP port (the inverse of the what the inform
had since the direction the packet is going is reversed).
For each destination, the server's G3 alarm agent buffers alarms to be sent as informs; it does
not send the next one until the current inform has been acknowledged. If a request is not
acknowledged, the G3 alarm agent attempts the request again. This design may affect the
timeliness in which alarms are reported. Also, alarms will be lost if the buffer fills up. To manage
this, you can:

Use traps instead of informs.

Ensure that there is appropriate connectivity for the informs and their acknowledgements.

SNMP v3 user-based security model


SNMP v3 uses a user-based security model. If traps are sent using SNMP v3 with
authentication and encryption, the trap receiver must be configured with the same user name
and passwords to authenticate and to decrypt the message. If the user and the password
information do not match, authentication or decryption fails and the trap is discarded.
Also, in the authentication and privacy security models, SNMP v3 traps are sent using the v3
inform mechanism, but without retries the server makes only one attempt to send the trap). The
v3 inform mechanism first obtains the necessary synchronization information by sending a
query packet to the trap receiver. This query packet requires a response that has firewall
implications. If a firewall exists between the server and the trap destination, it must be
configured to let the response through. If the firewall blocks the response, the inform will not
succeed and an error message will be written to the Linux syslog.

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Delete Trap Destination screen new


Use this page to confirm the removal of the selected destination from the configuration file.
When you click Delete on the SNMP Traps page, the Delete Trap Destination or Change Trap
Destination page appears.

Click on either Delete or Do Not Delete.

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Filters screen 8300 Server


The Filters web page provides a list of available filters created using the Maintenance web
pages. Filters created by other applications, for example, Fault and Performance Manager, will
not be displayed. This page allows you to add, change or delete filters. These filters are
applicable only for the Communication Manager Alarms and allow you to select which alarms
should be sent as traps to the Trap Receiver(s) configured on the SNMP Traps page.
Note:
If you have Fault and Performance Manager (FPM) then create the filters using
that application. The FPM application provides additional capabilities that are not
available from this page.

Note:

The Customer Alarm Reporting Options can also be configured from this page.

Filters
Note:
The Master should be in an Up state prior to configuring the Filters page. Master
Agent Status is shown below for your convenience. Please use the Agent Status
page to start or stop the Master Agent.

Note:

The following information will be displayed for each filter.


Severity shows one of the following seven severity options:

Major

Minor

Warning

Major/Minor

Major/Warning

Minor/Warning

All

Category and associated MO-Type are shown below:

Category
adm-conn
announce
atm

MO-Type
ADM-CONN
ANN-PT, ANN-BD, ANNOUNCE
ATM-BCH, ATM-DCH, ATM-EI, ATM-INTF, ATM-NTWK,
ATM PNC-DUP, ATM-SGRP, ATM-SYNC, ATM-TRK
ATM-WSP

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bri/asai

pnc-peer

ASAI-ADJ, ASAI-BD, ASAI-PT, ASAI-RES, ABRI-PORT,


BRI-BD, BRI-PORT, BRI-SET, LGATE-AJ, LGATE-BD,
LGATE-PT
CDR-LINK
BRI-DAT, DAT-LINE, DT-LN-BD, PDMODULE, TDMODULE
DTMR-PT, DETR-BD, GPTD-PT, TONE-BD
DI-BD, DI-PT
AC-POWER, CABINET, CARR-POW, DC-POWER,
EMG-XFER, EXT-DEV, POWER, RING-GEN
ESM
AC-POWER, CARR-POWER, DC-POWER, EPN-SNTY,
EXP-INTF, MAINT, SYNC, TDM-CLK, TONE-BD
CUST-ALM
START-3, SYNC, TDM-CLK, TONE-PT, TONE-BD
INADS
EXP-INTF
MEDPRO, IPMEDPRO, MEDPROPT, H323-SGRP,
H323-BCH, H323-STN, DIG-IP-STN, RDIG-STA,
RANL-STA, NR-CONN, REM-FF, ASAI-IP, ADJLK-IP,
SIP-SGRP
NO-LIC, LIC-ERR
MAINT
CONFIG, ERR-LOG, MIS, PROC-SAN, SYSTEM,
TIME-DAY
MMI-BD, MMI-LEV, MMI-PT, MMI-SYNC
M/T-ANL, M/T-BD, M/T-DIG, M/T-PT
MODEM-BD, MODEM-PT
M/T-PKT, PKT-BUS
JNL-PRNT, PMS-LINK
DS1C-BD, DS1-FAC, EXP-INTF, FIBER-LK, PNC-DUP,
SN-CONF, SNC-BD, SNC-LINK, SNC-REF, SNI-BD,
SNI-PEER
DS1C-BD, DS1-FAC, EXP-INTF, FIBER-LK, PNC-DUP,
SN-CONF, SNC-BD, SNC-LINK, SNC-REF, SNI-BD
SNI-PEER

procr

PROCR

cdr
data-mod
detector
di
environ
esm
exp-intf
ext-dev
generatr
inads-link
infc
ip

lic-file
maint
misc
mmi
mnt-test
modem
pkt
pms/jrnl
pnc

pncmaint

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quick-st

sch-adj
s-syn
stabd

stacrk
stations

sys-link
sys-prnt
tdm
tone

trkbd

trkcrk
trunks

vc

ABRI-PT, ADXDP-PT, ANL-16-LINE, ANL-LINE,


ANL-NE-LINE, ANN-PT, ANNOUNCE, ASAI-ADJ, AUDIX-PT, AUX-TRK, BRI-PT, BRI-SET, CDR-LINK, CLSFY-PT, CO-DS1, CO-TRK, CONFIG, DAT-LINE, DID-DS1,
DID-TRK, DIG-LINE, DIOD-TRK, DS1-FAC, DS1C-BD,
DTMR-PT, EPN-SANITY, EXP-INTF, EXP-PN, FIBER-LNK, GPTD-PT, HYB-LINE, ISDN-LNK, ISDN-TRK,
JNL-PRNT, MAINT, MET-LINE, MODEM-PT, OPS-LINE,
PDATA-PT, PDMODULE, PKT-BUS, PKT-INT, PMS-LINK,
PMS-PRNT, PNC-DUP, PRI-CDR, S-SYN-PT, SN-CONF,
SNC-BD, SNC-LNK, SNC-REF, SNI-BD, SNI-PEER,
SYS-PRNT, SYSLINK, SYSTEM, TDM-BUS, TDM-CLK,
TDMODULE, TIE-DS1, TIE-TRK, TONE-BD, TTR-LEV
SCH-ADJ
S-SYN-BD, S-SYN-PT
ABRI-PORT, ADXDP-BD, ADXDP-PT, ANL-16-LINE,
ANL-BD, ANL-LINE, ANL-NE-LINE, ASAI-ADJ, AUDIX-BD, AUDIX-PT, BRI-BD, BRI-PORT, BRI-SET,
DIG-BD, DIG-LINE, HYB-BD, HYB-LINE, MET-BD,
MET-LINE
ADXDP-PT, ANL-LINE, ANL-16-LINE, ANL-NE-LINE,
AUDIX-PT, DIG-LINE, HYB-LINE, MET-LINE, OPS-LINE
ABRI-PORT, ADXDP-PT, ANL-16-LINE, ANL-LINE,
ANL-NE-LINE, ASAI-ADJ, AUDIX-PT, BRI-PORT,
BRI-SET, DIG-LINE, HYB-LINE, MET-LINE, OPS-LINE
SYS-LINK
SYS-PRNT
TDM-BUS
CLSFY-BD, CLSFY-PT, DETR-BD, DTMR-PT, GPTD-PT,
START-E, SYNC, TDM-CLK, TONE-BD, TONE-PT,
TTR-LEV
AUX-BD, AUX-TRK, CO-BD, CO-DS1, CO-TRK, DID-BD,
DID-DS1, DID-TRK, DIOD-BD, DIOD-TRK, DS1-BD, ISDN-TRK, PE-BCHL, TIE-BD, TIE-DS1, TIE-TRK,
UDS1-BD, WAE-PT
AUX-TRK, CO-DS1, C9-TRK, DID-DS1, DID-TRK, DIOD-TRK, ISDN-LNK, ISDN-TRK, TIE-DS1, TIE-TRK
CO-TRK, SUX-TRK, CO-DS1, DID-DS1, DID-TRK, DIOD-TRK, ISDN-LNK, ISDN-TRK, PE-BCHL, TIE-DS1,
TIE-TRK, WAE-PORT
VC-BD, VC-DSPPT, VC-LEV, VC-SUMPT

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vsp

wide-band
wireless

MMI-BD, MMI-PT, MMI-LEV, MMI-SYNC, VC-LEV,


VC-BD, VC-SUMPT, VC-DSPPT, VP-BD, VP-PT, VPP-BD,
VPP-PT, DI-BD, DI-PT, MEDPRO, IPMEDPRO, MEDPROPT
PE-BCHL, WAE-PORT
RC-BD, RFP-SYNC, WFB, CAU, WT-STA

The MO-Type field will display the appropriate options based on the category selected.
The options available in MO-Location are Media Gateway, Cabinet, Board, Port, Extension,
and Trunk Group/Member.
The Filter Type, which is not displayed, is always set to "Traps" in the SNMP set for filters.

Configure Filters

To add a filter, click Add. The Add Filters web page is displayed.

To change a filter, select the filter you would like to change then click Change. The
Change Filters web page is displayed. The fields on the Change Filters page will display
the existing details for the filter selected.

To delete a filter, select the filter or multiple filters you would like to delete then click
Delete. A confirmation message will appear.

To delete all filters, click Delete All. A confirmation message will appear.
Note:
The Delete All option does not require any filters to be selected. All filters
displayed on this page will be deleted.

Note:

Customer Alarm Reporting Options


This section displays the existing configuration for alarm reporting. If needed you can change
the alarm reporting options

Report Major and Minor Communication Manager alarms only. This option shows only the
Major and Minor level alarms.

Report All Communication Manager alarms. This option shows the Major, Minor and
warning level alarms.

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SNMP Test screen


.
The SNMP Test web page allows for the ability to send a test trap to the configured SNMP trap
receiver(s).

Note:

Note:
When a test trap is requested, please ensure that the configured SNMP Trap
receiver(s) have received the test trap.

Click the Generate Test Trap button to send a test trap.

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Restarts screen 8300 Server


The Restarts page shows when the Communication Manager software was restarted and what
level of restart was performed. Restart Causes is a good place to start troubleshooting. You can
then track the server problem further, accessing other pages to obtain detailed information.
For example, if the restart cause was a software request, it indicates a software error occurred
and a software program automatically restarted the server. You can then go to the System Logs
page to get more information about the error.
Note:
The data in the Restart page comes from the restart cause history file. If the file
does not exist or is corrupt, you will see a message that there has been a system
failure and the system could not retrieve the necessary information.

Note:

Cause
Cause indicates why you need to restart.

Initialized. The restart occurred when the system was initialized.

Craft request. A user logged in as craft requested the restart through an administration
session on the server. In this case, the user selected the level of restart.

Internal request. The software requested the restart, usually in response to a server
interchange. Internal request restarts are not initiated in direct response to an error and
therefore are non-escalating.

Software request. The software requested the restart. This type of restart, which happens
automatically, typically occurs when the software detects an error. Restarts requested by
the software may escalate to a higher level. The watchdog program is an example of a
program that would send a request to restart the server.

Action
Action shows the restart level as categorized by three levels.
Restart level

1
2
4

Description

Warm restart. Only the Communication Manager software is restarted, and active calls
remain up. Calls that were in progress during a level 1 restart are dropped.
Cold restart. The Communication Manager software is restarted and the translations are
reloaded. During a level 2 restart, all calls are dropped.
Reload. The Communication Manager software is completely reloaded. All calls are
dropped, the translations are reloaded, and the hardware is reinitialized.

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Escalated
Escalated indicates whether the current restart has been escalated (increased in level) from a
previous level. Restarts can be automatically or manually escalated to a higher level. For
example, if the software detected an error and could not resolve the error by doing a level 1
restart, it would automatically initiate a level 2 restart. In this case, the Restart Causes page
would show a 2 in the Action column and a yes in the Escalated column.

Time
Shows the date and time the restart occurred. The restarts display according to when they
occur, with the most recent restart appearing at the end of the list.

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System Logs screen


This page enables you to select and view system log entries for the period of time you specify.
You can use this page to view detailed information about network problems, security issues,
system reboots, mail, and so on.

Select Log Types (multiple log output will be merged)


Select one log type at a time. If you select more than one, the log files merge.
Log Type

Description

lm

Log Manager Debug Trace (default): Provides information


about SES hosts and High Availability Platform software such
as restarts, initializations, and shutdowns, duplication status,
process errors, system alarms, and communication with
external gateways and port networks. The log rolls over when
it reaches its size limit.

lxboot

Linux boot messages.

lxcron

Linux Scheduled Task log (CRON). Shows information from


the Linux scheduling daemon.

lxsys

Linux Syslog. Collects all the system messages produced by


the various subsystems (processes) running on Linux.

lxsec

Linux Access Security log. Information pertaining to logon


connections to the Linux system. Actions logged in this file
include opening or closing a remote session and modem
messages.

lxwtmp

Linux login/logout/reboot log. Information about Linux


logon and logout procedures, as well as system reboots.

lxxfer

Linux File Transfer log. Contains information about files


copied to or retrieved from the system. It indicates, among
other things, the time, user, and files that were copied to or
retrieved from the system.

wd

Watchdog Logs. Only the watchdog process writes to this


log. It contains information about application starts, restarts,
failures, shutdowns, heart beating, and Linux reboots. It also
contains information about processes that use excessive CPU
cycles.

cmds

Platform Command History Log. High Availability Platform


commands are logged to this file. These are the commands
that modify the server administration or status. For all the shell
commands executed on the system see the lxsys log or the
bashhist view.

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Log Type

Description

httperr

HTTP/web server error log. These are errors and events


generated by the platform web server and include items like
web server restart, abnormal CGI script file terminations, and
certificate mismatches.

httpssl

HTTP/web secure sockets layer (SSL) request log. These


are all the requests made of the web servers SSL module. All
pages requested or placed in secure mode are indicated.

ccsadmin

SES server Web Administration log. The last 16


administrative functions performed are in this log.

Select a View
Selecting multiple views may give odd results.
Select one view only. If you select more than one, the Views may merge. You can define views
in the log view* files, however, the following are included:
View

Description

bashhist

Platform bash command history log. The list of commands


run by interactive bash shells are these fields:
PPID: process ID of the parent shell.
PID: process ID of the shell.
UID: user ID under which the shell is executing. Zero (0)
means
root or super user.

hwerr

Hardware error and alarm events. The events that go into


the SES hardware error and alarm logs.

swerr

Software events. The events that go into the SES servers


software error log.

Select Event Range


Select one of the following event ranges:
1. Event ranges:

Today

Yesterday

View entries for this date and time. Complete the year, month, day, hour, and minute text
boxes as desired to focus your search.

2. Enter a 4-digit year, and 2-digit entries for the other fields as indicated.

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3. You cannot skip fields (such as specifying a year and day but not month).

Note:

Note:
The more information you enter, the more specific your search becomes. For
example, to view all events for March 2002, enter 2002 for the year and 03 for the
month. To view only the events for March 27, 2007, also enter 27 for the day, and
so on.

Match Pattern
(Optional) To further limit your search, enter a keyword in the Match pattern field (such as a
name or message type). The log will display only those entries that contain this keyword. You
must check the box to the left of this field to search for entries with this keyword.

Display Format
Type the number of lines you want to view at one time.
Select View Log to submit the requested information on this host.

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Temperature/Voltage screen
If your SES is on an S8300C and so co-resident with Communications Manager, check the
temperature and voltage on the gateway, not the S8300.

Temperature/Voltage screen field descriptions


Use this page to view temperature, fan speeds, and voltage information about the server. You
can quickly assess whether or not the hardware components are performing within normal
ranges. If alarm conditions exist, you can take corrective action.

Feature
The Feature column lists the elements being measured.

PCI card voltages

EXT A card voltage

Sample failure and alarm

Motherboard (MB) voltages of power supply

Fan speeds as measured by tachometer

Temperatures of various areas on the motherboard.

! CAUTION:
CAUTION:

If the temperature exceeds 50 degrees Celsius, you must adjust the room air
conditioning or power off the server until the condition is corrected. To distinguish
the particular condition caused an alarm, go to the and view the Linux system log
(syslog) file to see the message that corresponds with the condition.

The row SAMP Temp shows the temperatures used to determine if the actual temperature
reading is high or low.

Value
The current reading of the component being measured.

Crit_Low
The excessively low value at which at which a major alarm is generated.

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Warn_Low
The somewhat low value at which a warning alarm is generated.

Warn_High
The moderately high value at which at which a major alarm is generated.

Crit_High
The excessively high value at which at which a major alarm is generated.

Status
A generalization stating that the reading is either within normal limits or not.

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Ping screen
Ping screen field descriptions
Use the Ping page to execute the ping command for information about your network. Typically,
use the ping command to:

Test whether or not a specified address in your network is working.

Obtain information about how quickly and efficiently your network is processing data
packets.

Use the diagnostic information available through the command to manage your network.

Host Name Or IP address


Enter or select the host name or IP address you want to ping.

Options
Do not look up symbolic names for host addresses. Select this option to ping by IP address.
If you do not select this option, the system looks up symbolic names for the host addresses. To
do so, the system uses the domain name server, which translates the IP address to a symbolic
name. If the domain name server is unavailable, the ping will not be successful.
Bypass normal routing tables and send directly to a host. Select this option to ping a local
host on an attached network. That is, select this option to bypass the routing table and ping a
local host through an interface that has no route through it. If the host is not on a network that is
directly attached, the ping will be unsuccessful and you will receive an error message.

Execute Ping
Start your ping command. If the ping is successful, the Execute Ping results page displays a
brief summary that shows the number of packets sent and received. The summary also shows
the minimum, average, and maximum of the round-trip times.

Ping results screen


When you run the ping command, a results page shows whether the command was successful
or not. The following sections describe successful and unsuccessful ping results.

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Successful ping results


If the ping command runs successfully, the Execute Ping results page displays a brief summary
that looks something like this:
PING www.asite.com (135.9.4.93) from 135.9.77.30: 56 (84) bytes of data.
64 bytes from www.asite.com (135.9.4.93): icmp_seq=0 ttl=245 time=6.3 ms
64 bytes from www.asite.com (135.9.4.93): icmp_seq-1 ttl=245 time=6.3 ms
--- www.asite.com ping statistics --2 packets transmitted, 2 packets received, 0% loss
round-trip min/avg/max = 0.3/3.3/6.3 ms

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Alarms screens

Unsuccessful ping results


If the ping command does not run successfully, the Execute Ping results page displays an error
message. Each error message points to one or more possible problems, as follows:
100% packet loss. This error message can indicate a variety of things, including:

The network host is down.

The host is denying the packets.

The network is down.

The ping was sent to the wrong address.

Packets are rejected. This message indicates that the host is rejecting the packets.
Packets did not reach the host. This message indicates there is a problem with the network
so that the ping packets cannot reach the host.

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Traceroute screen
Use this page to see the full connection path between your site and another network address.
The traceroute command tracks how IP packets move through the gateways connecting the
Avaya server network hardware. The traceroute command does this by launching probe
packets with a small time to live and then listening for an Internet Control Message Protocol
(ICMP) Time Exceeded reply from a gateway.
You can use the traceroute command to evaluate the hops taken between the links in your TCP/
IP network. Hops are the short, individual trips that packets take from one router to another on
the way to their destinations.

Traceroute screen field descriptions


Host Name or IP Address
(Required) Enter the destination host name or IP address.

Options
Print address numerically.
Select this option to print the hop addresses numerically rather than by symbolic name and
number. If you do not select this option, the system looks up symbolic names for the host
addresses. To do so, the system uses the domain name server, which translates the IP address
to a symbolic name. If the domain name server is unavailable, the traceroute command will be
unsuccessful.
Bypass routing tables and send directly to host.
Select this option to run the traceroute to a local host through an interface that has no route
through it. That is, select this option to run the traceroute to a local host on an attached network.
If the host is not on a network that is directly attached, the traceroute will be unsuccessful and
you will receive an error message.
Use IP address as the source address.
This option lets you specify an alternate IP address as the source address. Doing so enables
you to force the source address to be something other than the IP address of the interface from
which the probe packet was sent.
Click Execute Traceroute.

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Traceroute results screen


When you run the traceroute command, the Execute Traceroute results page shows whether
the command was successful or not. The following sections describe successful and
unsuccessful traceroute results.

Successful traceroute results


If the traceroute command runs successfully, the Execute Traceroute results page displays a
summary that looks something like this:
traceroute to server.mycompany.com (192.168.1.126), 30 hops max, 38 byte packets
1 server1.mycompany.com (192.168.1.254) 0.324 ms 0.226 ms 0.206 ms
2 server2.mycompany.com (192.168.2.254) 0.446 ms 0.372 ms 0.288 ms
3 server.mycompany.com (192.168.1.126) 0.321 ms 0.227 ms 0.212 ms
As shown in the example given above, the traceroute output in the first line differs from the
output in subsequent lines. The following two sections describe the traceroute output.

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First line of output


The first line of traceroute output describes the parameters within which the command was run.
It shows:

Destination host name and IP address (server.mycompany.com (192.168.1.126))

Maximum number of hops (30 hops max)

Packet size (38 byte packets)

Subsequent lines of output


The subsequent lines of traceroute output describe each hop completed for the traceroute.
These lines show:

Hop number (1, 2, and 3)

Address of the gateway computer, which is the host name, followed by the IP address. For
example, server.mycompany.com (192.168.1.254).

If you elected to print the addresses numerically, no host name appears in the output. For
example:
1 192.168.1.254 0.778 ms 0.590 ms 0.216 ms
2 192.168.2.254 0.507 ms 0.449 ms 0.311 ms

Round-trip time to the gateway computer (for example, 0.324 ms 0.226 ms 0.206 ms)
Note:
Note that each hop is measured three times. If you see an asterisk (*) in the
round-trip time part of the output, it indicates that a hop has exceeded some limit.

Note:

Unsuccessful traceroute results


If the traceroute command does not run successfully, the Execute Traceroute results page
displays information about the error, as follows:

traceroute: unknown host www.unknown.com

This is because the host www.unknown.com cannot be reached.

If you see an asterisk (*) in the round-trip time part of the output, it indicates that a hop has
exceeded some limit.

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Alarms screens

Netstat screen
Use this Netstat page to obtain information about server connections over TCP/IP. The netstat
command provides statistics about the following network-related data structures: domain
sockets routing tables, and Internet connections.

Netstat screen field descriptions


Output type
View the status of network connections by listing the open sockets. Choose this default
selection to view the active Internet connections, except those associated with the server
processes.
View all sockets. Choose this selection to view the state of all domain sockets, including those
used by server processes.
View listening sockets only. Choose this selection to view only those active domain sockets
that are used by server processes.
Display routing table. Choose this selection to view the routing table for specific IP addresses.
Display networking interfaces. Choose this selection to view the kernel interface table, which
provides information about the packet traffic on the network interfaces.

Output format
To ensure that the addresses display numerically on the results page, click Show Numeric
Addresses.

! CAUTION:
If you do not select this option, the system searches for symbolic names for the
addresses using the domain name server. If the domain name server is
unavailable, the netstat command will be unsuccessful.

CAUTION:

Show only the following output families

inet Select this option to limit the statistics or address control block reports to inet
addresses. The socket type is AF_INET.

UNIX Select this option to limit the statistics or address control block reports to unix
addresses. The socket type is AF_UNIX, that is, local machine socket.

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Note:

Note:
To view results for inet and unix address families on the same page, select both
options.

Click Execute Netstat.

Netstat results screen


The information displayed in the Netstat results page depends on your output type selection
using the Execute Netstat command. The sample results below combine output for inet and
UNIX address families, and may not be applicable to each output type selection.

Active Internet connections (w/o servers)


State Local Send- Recv- Proto Foreign PID/Program
Address Q Q Address name
831/ Established Srv2.:2402 tcp 0 mycom- 0
srv1:www
Established Srv3:1077 tcp 0 mycom- 0 1969/
srv1:telnet
Established Srv3:1076 tcp 0 mycom- 0
srv1:telnet

Active UNIX domain sockets (w/o servers)


Path State Type Flags RefCnt Proto INode
/dev/log 33148 DGRAM [ ] unix 7
42350 DGRAM [ ] unix 0
38530 DGRAM [ ] unix 0
The sample result given above shows output for both inet and unix address families. The
following sections describe the two types of output.
Output for inet address families
Proto is the protocol used by the socket.
Recv-Q is the number of bytes not copied by the user program connected to the socket.
Send-Q is the number of bytes not acknowledged by the remote host.
Local Address is the host name of the socket.
Foreign Address is the remote host name and port number of the socket.

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State is the state of the socket. The state might have one of the following values:
ESTABLISHED. The socket has established a connection.
SYN_SENT. The socket is actively attempting to establish a connection.
SYN_RECV. The socket has received a connection request from the network.
FIN_WAIT1. The socket is closed, and the connection is shutting down.
FIN_WAIT2. The connection is closed, and the socket is waiting for a shutdown from the remote
end.
TIME_WAIT. The socket is waiting after being closed to handle packets still in the network.
CLOSED. The socket is not being used.
CLOSE_WAIT. The remote end has shut down, and it is waiting for the socket to close.
LAST_ACK. The remote end has shut down, and the socket is closed. The socket is waiting for
acknowledgment.
LISTEN. The socket is listening for incoming connections.
CLOSING. Both local and remote sockets are shut down, but all the data are still not sent.
UNKNOWN. The state of the socket is unknown.

Output for unix address families


Proto is the protocol used by the socket.
RefCnt is the reference count of processes attached via this socket.
Flags is used for unconnected sockets if their corresponding processes are waiting for a
connect request
Type is the type of socket access, as follows:
SOCK_DGRAM. The socket is used in Datagram mode (without connections).
SOCK_STREAM. The socket is a stream socket.
SOCK_RAW. The socket is used as a raw socket.
SOCK_RDM. The socket serves reliably delivered messages.
SOCK_SEQPACKET. The socket is a sequential packet socket.
SOCK_PACKET RAW. The socket is an interface access socket.
UNKNOWN. The socket is unknown.
State is the state of the socket. For a list of possible socket states, see the description for
Output for inet address families on page 226.
I-Node is the associated file for this socket, shown as an I-node number.
Path is the path name of the processes attached to the socket.

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Modem Test screen


Use this screen to test the modem and ensure it is working properly. The modem reports Avaya
server alarms (see Alarm-reporting options for details). It also enables you to dial in to an
interface through which you can fix problems as they occur.

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Modem Test screen field descriptions


Test Options
Use these steps to test the modem:
1. Select one of the following tests by clicking the corresponding radio button:

Performs handshake and offhook tests. Choose this default selection to run both the
handshake and the offhook tests. If these tests fail, run the handshake test and the
offhook test individually to determine the reason for the failure.

Resets the modem. Choose this selection to reset the modem.

Performs handshake test. Choose this selection to verify that the modem is connected
to the USB port and responding (that is, the drivers are functioning and the modem is
sane).

Performs offhook test. Choose this selection to take the modem offhook and search for
a dial tone. This test is important because some configurations have two modems, one
for each server, and the modems share a single analog line.

2. Click Test.

Troubleshooting modem problems


To verify that your modem is functioning properly, use the following procedure to test for
problems.
If the handshake test is successful, run the offhook test.
1. Run the handshake test. If the handshake test fails, check the modem connection to the
telephone line and the server, make sure the modem is powered on, and then continue with
Step 2.
2. Run the handshake test again.
3. If the handshake test is successful, run the offhook test. If the offhook test fails, check the
modem connection line and hardware, then continue with Step 4.
4. Perform the offhook test again.
5. If either the handshake or the offhook test fails again, reset the modem.
6. After you reset the modem, run the handshake and offhook tests again. If you get an output
message stating that the tests were unsuccessful because they failed to open a device (tty),
it indicates that some other program is using the modem.
In this case, check to see if someone else is using the modem.
7. If there are no problems with the connection line and hardware, restart the server.

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Network Time Synch screen


This Web page displays the status of the Network Time sync command. An Network Time sync
summary similar to the following is displayed.

Remote displays the IP address or the host name of the reference time source, where
LOCAL refers to the local clock.

refid (reference ID) displays the type of the reference clock. If the value of refid is 0.0.0.0
then the refid is unknown.

st displays the stratum number of the reference time source. A stratum of 16 indicates the
remote peer is unsynchronized.

t displays the type of the peer when the last packet was received. One of the following
protocols will be used:

local is the local system (not a true peer). This will be active if no NTP peer is providing
time-of-day sync.

unicast this protocol sends messages directly to the client (Avaya server).

multicast this protocol sends messages to many clients.

broadcast this protocol sends messages to the entire network.

when displays the count (in seconds) since the previous sync.

poll displays the cycle (in seconds) when the NTP daemon queries the time from the
corresponding time source.

reach (reachability register) displays if a reference time source could be reached at the
last polling interval, for example, data could be read from the reference time source and
the reference time source was synchronized. This polling interval is an octal number. This
eight bit number indicates the success/failure of the eight most recent requests. This value
starts at 0. If all eight recent requests are successful then this value will be 377 (in octal).
Any number less than 377 indicates that either your local server was recently started or
some requests did not receive responses.

delay displays the time interval (in milliseconds) to add to timestamps included in requests
which require authentication.

offset displays the difference between the reference time and the system clock (in
milliseconds).

jitter displays the magnitude of jitter between several time queries (in milliseconds).

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Server screens

Server screens
Status Summary screen
Use this page to quickly see everything you need to know about the status and overall
state-of-health for your server.

Status Summary screen field descriptions


Use the Summary Status page to quickly see virtually everything you need to know about Avaya
server status. For example, you can view duplication status information about both servers from
this page, and see which server is in primary or backup mode. In addition, you can see the
following state-of-health/status information about your server or servers.

Mode
(Read-Only) This shows whether the server is primary or backup.

SIP Role
This field shows if the server is a home, edge, or combined home/edge, a CM home or an SES
home. ***

Major Alarms
(Read-Only) This shows whether this server has any Major Alarms, yes or no.

Minor Alarms
(Read-Only) This shows whether this server has any Major Alarms, yes or no.

Control Network
***

Server Hardware
(Read-Only) This shows whether the server is okay or otherwise.

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Processes
(Read-Only) This shows whether the processes running on the server are okay or otherwise.

Refresh page
Select Refresh page repeatedly every __ seconds before you click View, or the system
displays an error message.

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Server Status
To view overall status information about the servers:

Note:

Information about server duplication appears on the top part of the page.

Information about the server's mode and state of health appears on the bottom part of the
page.

For detailed information about the fields on the Status Summary page, see Status
Summary screen field descriptions on page 231.

To refresh the page periodically: Click Refresh page every __ seconds. Select the
number of seconds to wait before a page refresh (or accept the default value).

Click View.
Note:
You must select a value in the Refresh page repeatedly every 05 seconds drop
down list before you click View, or the system displays an error message.

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Process Status screen


Use the Process Status page to view status information of server applications. Each application
is a collection of processes. View information about each entire application or its individual
processed. You can also choose whether you want a static display or one refreshed periodically.

Process Status screen field descriptions


Content
Summary. This default option provides information about each server application as a whole,
including a count of the application processes running compared to the total number of
processes available (for example, 2/16). It also shows if the application is up, partially up, or
down.
Detailed. This option provides the same information as the summary display, but also provides
information about each of the processes associated with each server application.

Frequency
Display once. This default option displays the status results once in the Process Status results
page. The page is not refreshed even when the status changes.
Refresh page every 05 seconds. This option displays the status results every few seconds,
based on the value you select from the drop-down box.
Note:
These settings apply to both the summary and detailed displays.

Note:

Click View to display the process status for all the server applications.

Troubleshooting partially up processes James, Steve Adelfio


This procedure is for home servers only.
PARTIAL UP is an indication of the initial state of the sipserver process when these cannot get
the needed SES server setup information from the database.
When watching this screen for the correct progression of processes, the Partially Up status may
not transition for these processes:

sipserver

imlogger

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Server screens

There are several possible root causes:

Postgresql service is not up

Postgresql service is up, but the database schema was not set up properly

The database schema has been set up, but does not have the initial setup information of
the SES server, such as domain information, server information, licenses, passwords, and
so on.

In the list above, the first and second items are unlikely if the installer had success with the
initial_setup script.
The third item, no or incorrect setup information, is the most common cause. Forcing a
duplicated server interchange does not resolve the problem. Instead, take one of the following
actions:

Provide the setup information through administration screens. Check all the fields on these
screens for correct information:

Domain screen

Server screen

Host screen

Configure Server screen

Authentication File screen

Restore the database from previous backup.

Perform Force All on the edge server.


This pushes the database information onto this home server.

Process Status results


This page displays status information for the server applications based on the selection you
made on the Process Status screen. Regardless of which view you chose, status information
appears for the following applications:
Application Name

Description

Watchdog

Brings the system up, recovers from failures, and brings the
system down cleanly.

TraceLogger

Creates and maintains the log files where most applications


running on an Avaya SES server write messages.

INADSAlarmAgent

Sends alarms to the Initialization and Administration System


(INADS) using SNMP traps defined in the INADS MIB.

CCSTrapAgent

Acts to send Simple Network Management Protocol (SNMP) traps


defined for SES.

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Application Name

Description

GMM (Global
Maintenance
Manager)

Collects, processes, and reports system-wide alarms.

SNMPManager

Acts as the SNMP trap receiver for the server. The received traps
are decoded and written to the syslog.

ImLogger

Creates and maintains the log files where the Instant Messaging
application writes messages.

SipServer

Controls the SIP communications sessions and their associated


messaging. (Is not running when in backup mode.)

drbdEventSvc

The distributed redundant block device synchronizes database


information between duplicated servers.

MtceMgr

The Maintenance Manager monitors application alarms and mon


information to determine when to interchange servers for local
failover in a duplicated server configuration.

mon

Monitors system health via certain processes on the primary


server. When these required processes fail to respond to mon, this
signals an interchange of servers may need to occur.

SME (Server
Maintenance
Engine)

Tests server components periodically. The SME tests components


as the result of both specific requests and asynchronous errors.

Interchange

Busy Out Server

Release Server

Interchange Servers screen


This screen is seen only on duplicated pairs. Use the Interchange Servers page to make a
primary server the backup, and the backup server to assume the role of the primary server.
Interchange Servers screen field descriptions

Force Interchange
Click this check box to force the interchange between primary and standby regardless of the
status of the server. If a server is out of service, it will be brought into service with this checked.

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Busy-Out Server screen


This screen is seen only on duplicated pairs. Use the Busy Out Server page to remove a server
from service. Having a server busied out prevents it from taking part in an interchange, a risky
situation.
This screen operates on only one server in the duplicated pair. That server is identified in the
upper right corner.

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Release Server screen


This screen is seen only on duplicated pairs. Use the Release Server page to remove a server
from a busy out operation.
The one server of the duplicated pair that you release from busy out is specified in the upper
right corner. This screen does not affect both servers in the pair.

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Server screens

Shutdown Server screen


The Shutdown server page indicates whether the server is a primary or backup server. Also use
this server page to safely bring down the server immediately or later on, and whether it reboots
after the shutdown.
Realize that when you Shut down this server, the web server stops the process in which you are
communicating. You can not access the web pages until the system starts.

Shutdown Server screen field descriptions


Options to Shut down
Delayed Shutdown. When you choose this option (the default), the system notifies all
processes that the server will be shut down. The system waits for the processes to close files
and perform other clean-up activities before it shuts the server down.
Immediate Shutdown. When you choose this option, the system does not wait for processes
that are running to terminate before it shuts the server down. Data may be lost.
Restart Server after shutdown. Select this option to reboot after shutting down.
Shutdown even if this is the primary server. Select this option if this server is the primary
one.
Click Shutdown to begin the process.

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Server Date/Time screen


Use this page to set or adjust the time on a new or in-service Avaya server.
Compare the use of this screen with Network Time Server screen fields on page 247.

Server Date/Time screen field descriptions


The Avaya server can use its local clock as a time source, or be synchronized with an external
time source on the corporate network.

If this server is using its own clock as a time source, use this page to adjust the time.
General Notes on Timeserving on page 240.

To use Network Time Protocol (NTP) see Configure Server on page 244.

If the Avaya server is synchronizing its time with a Network Time Server (NTS) external
time source, set the time using this page only during initial configuration to bring the
server's time close enough (within about 5 minutes) to the NTS's time so that
synchronization can occur.

! CAUTION:
If synchronization with an external time source is enabled, do not use this page to
adjust the time after the server is in operation. Time changes greater than 15
minutes will disrupt the synchronization with the NTS and NTP will shut down.

CAUTION:

General Notes on Timeserving


The Avaya SES software relies on the time of day setting for many functions, including these:

Time stamp data elements including error logs and record files
Set time-out intervals (including automatic wake-up messages and do-not-disturb
intervals)
Perform scheduled tasks (such as system maintenance and backups)
Synchronize time of day with other processors on the network

Out-of-sync timing messages are ignored, so an outsider cannot easily reset the server's clock
by sending it a wildly inaccurate time.

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! CAUTION:
CAUTION:

The screen displays the current time near the top of the page. If an Avaya server
is synchronizing its time with a Network Time Server (NTS) external time source,
you only set the time during initial configuration to bring the server's time close
enough to the NTS's time so that synchronization can occur (within about 5
minutes). Do not use this screen to adjust the time after the server is in operation.
Time changes greater than 15 minutes disrupt the synchronization with the NTS.

Date
Enter the month, day, and year.
Double-check your day entry.
If incorrect, the server will adjust it. For example, if you enter February 31, the server changes it
to March 3 on the results page. If you do not select a year, it supplies a default year, which may
not be current.

Select Time
Enter the hours and minutes.

Time Zone
Using the scroll box, choose the correct time zone for this server's location. If you reset the time
zone, the server software needs to be restarted.
Click Submit when you are satisfied with the settings.

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Software Version screen


Use the Software Version screen to determine the software version, BIOS, and firmware an
Avaya server is running. You may want to check your software version before, during, or after
you install new software. This screen is also helpful during troubleshooting.
w_swversion.gif

Software Version screen field descriptions


Operating System
The release and issue number of the Linux operating system that is running on the server. For
example:
Linux 2.6.11-AV15 is the release (by field: major release, minor release, development release subrelease, Avaya release). i686 is the processor type.

SES Release String


The release and issue number of the Avaya software that is running on the SES server. For
example:
SES-5.0.0.0-018.5 is the release (by field: major release, minor release, development release,
Avaya build).

Software Load
SES-05.0-04.0.018.54 is the full version of the software release name. The major release,
minor release, development release, subrelease, followed by the load number, such as 018,
that increments for each new software build, and the final number, an additional release
number, for internal use only.

Server BIOS Build ID


This label shows the build ID of the BIOS of the server. This information is critical at install time,
but can be checked at any time, perhaps as an aid in troubleshooting.

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Server screens

SAMP Version ID
This field shows the firmware version of the SAMP or RSA remote maintenance board. This ID
must be correct at install time, but you may check it at any time. If you find that your SAMP/RSA
version is incorrect, use a procedure titled Verify Firmware on the SAMP module.

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Server Configuration
Server Configuration items consist of these two choices:

Configure Server

Restore Defaults 830 only

Eject CD-ROM screen

Configure Server
The Configure Server item under the Server Configuration section of the menu contains these
screens. Some are only available if you are looking at an S8300 co-resident system:

Review Notices screen

Set Identities

Configure Interface new 83

Configure LSP new 83

Configure Switches new 83

SET DNS/DHCJP new 83

Set Static Routes

Network Time Server screen

Network Time Server screen

Set Modern Interface screen

These screens provide a web interface to perform the tasks indicated in their name.

Restore Defaults screen


Use the Restore Defaults page to return an Avaya server to its factory default configuration, so
the server is set up the same way as a new server shipped from the factory. Use this procedure
in either of the following situations:

You are installing an Avaya server that was previously configured for another system, or

You chose the wrong configuration type when you first configured your Avaya server, and
now you must the configuration. Resetting the server defaults causes the Choose Server
page to appear. Normally, the Configure Server wizard does not display this page after a
server is configured.

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Server Configuration

The following interfaces will be removed


If you restore defaults, a list appears with the following interfaces that are deleted as a result.

The following files will be altered


If you restore defaults, a list appears with the following files altered as a result.

! CAUTION:
You must perform this procedure from a laptop computer that is connected to the
services interface on the server. When the server defaults are reset, the only
Ethernet interface that is operational is the Ethernet interface 1 link to the laptop.

CAUTION:

To return a server to its default configuration:


1. If the system is providing service, make sure the server you intend to configure is on
standby, not active. Connect the laptop to the services interface on the Avaya server to be
reset. If the services interface has been changed from its default value of Ethernet 1, the
link will stop working after the server's default values are reset. However, you must initially
connect to the administered link to run this procedure.
2. Log on to the server.
3. Click Restore Defaults.

You see the same type of status readout as the Update system page in the Configure
Server wizard. This takes about 5 minutes to complete. When it finishes, verify that all
configuration information was reset without problems.

If the configuration status stops at some point and the page appears to freeze, you may
have lost contact with the server.

The server is now ready for configuration.

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Set Static Routes


Use the Set Static Routes page only if the network administrator instructs you. This person may
specify a particular route for the server to send information over the network, otherwise, leave
the fields blank on this page blank and click Change.
Each row represents a different static network route.

IP Address
Enter the address of the endpoint the server is trying to reach.

Subnet Mask
Enter the subnet mask required for the endpoint.

Gateway
Enter an IP address for the gateway only if this gateway is part of the static network route.

Interface
Select the applicable Ethernet interface to use for this static network route, or select N/A if
instructed. If no route is specified, leave the setting as N/A (not applicable).
When you finish, click Change.

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Server Configuration

Network Time Server screen


Use the Configure Time Server page to specify the time source that the SES server uses to set
the time of day. The time of day of the server can be controlled by its local clock or it can be
controlled by an external time source on the corporate network.
To set the date and time on the servers local clock, use the Server Date/Time page.

Network Time Server screen fields


Time of Day Synchronization
To specify the time source for the Avaya server, choose either Use Local Clock or Use These
Network Time Servers.

Use Local Clock


If this server is to use its own clock, choose the Use Local Clock button and adjust the time on
the Server Date/Time page.

Use these Network Time Servers

If this server is to synchronize its clock with a Network Time Server, choose the Use these
Network Time Servers button. Upon initial server installation, adjust this servers time on
the Server Date/Time page. The setting should be within 5 minutes, if possible, of the
NTS's time for synchronization.

Specify up to three network time servers by IP address or DNS name in the order you want
the SES server to check them. Primary, Secondary, and Tertiary is the sequence in which
the SES server will check the time servers. Enter IP addresses or DNS names for the
primary, secondary, and tertiary servers. Leave extra fields blank if you use only one or two
servers.

Multicast Client Support

Select Yes if the NTS routinely broadcasts its timing messages to multiple clients.

Select No if the Avaya server is to poll the time directly from the NTS.

Additional Trusted keys: Functions like a checksum to make sure the time packets are
valid.

Request key: Allows an administrator to send a remote query request.

Control key: Allows an administrator to query and request changes to an NTS.

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Providing The Keys.install File


For SES, no files need to be loaded. Always choose the second radio button, Do Not Install a
new keys file.

Install keys file from /var/home/ftp/pub/keys.install: Locate the keys.install file on


your computer or network, then select Load File. The file is uploaded to the /var/home/
ftp subdirectory.

Do not install a new keys file: Lengthy key files can be transferred from the network time
server to the Avaya server as follows:

Use the Download Files screen to transfer the file to the /var/home/ftp subdirectory.

Select CHANGE to confirm the changes in the values.

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Server Configuration

Set Modem Interface screen


Use the Set Modem Interface screen to enable Avaya services, or another trouble-tracking
service, to monitor your SES server for alarms. Also, Services personnel can dial into this
interface to fix problems as they occur. If an Avaya maintenance contract is in place, the values
on this page must be provided by the Avaya services center.

Set Modem Interface screen field descriptions


IP Address
If this system is serviced by Avaya Services, a modem IP address should already be entered in
this field. If the system is not serviced by Avaya, consult with your maintenance provider for the
correct IP address.

Change Modem Settings


Select the check box only to change to modem settings different from the factory defaults. You
most likely do not need to change settings of an Avaya-recommended modem (MultiTech
MT5634ZBA-USB-V92) manufactured in the United States. However, if the modem is
purchased in another country, possibly its default settings are US-configured and subsequently
must be changed according to the country.
If you need to change modem settings, select the check box and click Continue to proceed.
You will see a page beginning with the message Non-Avaya Designated Modem Found.
If you decide at this time that you do not need to change modem settings, click Close Window
and re-launch the Maintenance Web Interface.
To proceed with changes, you must make entries in the form of AT commands in the Extra
Modem Initialization Commands field. Multiple commands can be entered, each separated by
a semicolon. If your modem is a MultiTech MT5634ZBA-USB-V92, you can link to the Country
Commands table for the modem settings appropriate to your country. If you do not have a
MultiTech MT5634ZBA-USB-V92 modem, see your modem documentation.
For example, to change the country code from US to Japan, enter on this web page:
AT%T19,0,10

Note:

Note:
The command for the United States is AT%T19,0,34, the same modem code
used by many countries.

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RMB Network Configuration screen


Use this page to configure IP connectivity for the SAMP installed in the server.
The SAMP is a remote maintenance board for the S8500. The RMB allows remote servicing of
the SES host. This board simplifies system management by providing around-the-clock remote
access, independent of the main servers status.

RMB Configure screen field descriptions


Services Laptop
These settings (LAN IP Address, Gateway IP Address, and Subnet Mask) for the local Services
port on the RMB are configured automatically during server installation. They are displayed as
read-only on this screen.

Reserved (Services Future Use) (Optional)


This section is applicable to only S8500B and S8500C servers.
The LAN IP Address, Gateway IP Address, and Subnet Mask for the Services interface on the
SAMP board are configured on this page. This interface can provide access to the SAMP from
the customers network. The customers network administrator must provide the values for
these settings.
To modify these settings, enter new values in the three fields and select Change.

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Server Configuration

Eject CD-ROM screen


Eject CD-ROM screen commands
Eject
Use the Eject CD ROM page to eject the software application CD. Before you eject the CD,
make sure you are not running an Install New Software Release procedure. If so, click Cancel
from that browser and close it. Return to the Eject CD ROM page, and click the Eject.

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Server Upgrades screens

Manage Software screen

Make Upgrade Permanent screen

Boot Partition screen

Manage Updates screen

BIOS Upgarde screen

Manage Software screen


This is the first page of the Manage Software wizard, which is displayed in a separate browser
window. Use the Manage Software wizard to upgrade the version of software that the server is
running.

! CAUTION:
Complete this procedure with few interruptions to prevent the configuration
information from being lost. Most information is only written to the server at the
end of the process. If you quit the process (log off or time-out), the data that you
entered is lost. You must access a link once every 30 minutes or the server logs
you off. Once you start the configuration process you must complete all the
screens in sequence.

CAUTION:

Moving around within the Manage Software wizard


You must complete each screen of the wizard in sequence. If you need to move backward
within the wizard you must Cancel and run the wizard again from the beginning.

Running the Manage Software wizard after a session time-out


All Web pages time out if the page is inactive for 30 minutes. If a page times out while you are
using one of the wizards:

You see a session time-out message in the main Web administration interface window.

You must log in again, then click Manage Software to access the wizard.

You have the option to resume the installation. A message stating that a session is already
in progress is displayed. If you choose to take over the session, the wizard will return you
to the screen where the installation was interrupted.

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! CAUTION:
If you lose data after a time-out, it must be re-entered manually. Run the
configuration procedure in one session without interruptions greater than 30
minutes.

CAUTION:

Using progress indicators


Each wizard lists the steps or screens in the wizard along the left side of the window. The page
that you are working on currently is highlighted. This list is provided to show your progression
through the wizard. The screens listed on the left side of the window cannot be used for
navigation.

Working with the Manage Software wizard window


When you click Manage Software in the main Web administration window, the wizard pops up
in a new window on your screen. To move between this window and other windows on your
computer, use the features of your computer, such as Alt+tab or the task bar.

Choose task
From this page, select one of the options: copy, install, or delete. Your progress through the
Manage Software wizard is displayed on the left side of the window. You can return to the main
browser window at any time.
Note:
If the Web session times out, you can recover the software upgrade. To recover
the upgrade, log in again. On the main menu, click Manage Software.

Note:

A status display indicates the release that the server is currently running:
Select the task to perform:

Note:

Copy a release to the local hard drive, but do not install the release.

Install one of the software releases that currently reside on the local hard disk drive. This
page displays the available software releases.

Delete one of the available software releases from the local hard disk drive.
Note:
Deleting a release from the hard drive does not affect the release currently
running on your system.

Only three software releases are permitted on the hard disk drive of the server.
Continue: Proceed with the copy, install or delete.
Cancel: Close the Manage Software wizard without modifying the software release.

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Install New Software Wizard Steps/Pages


Choose Software
The Choose Software page is the first page of the Install New Software wizard. Run this wizard
to upgrade software on the server.

Install new software from a laptop computer in the server room, an administration
computer over the network, or a remote computer using a PPP dial-up connection.

Install new license or authentication files to install new software.

To select software for installation, click one of the radio buttons to find the software files. For
example,

Release SES R5.1 in the FTP directory on the server's hard drive.
Note:
The software_releases subdirectory on the server's hard drive, contains the
current software load that the server is running, and is used only to reinstall the
current software.

Note:

Release SES R5-0.0.0 in the CD-ROM drive of the server

Click Continue to finish the installation, or Cancel to stop the process.

Note:

Note:
If the system cannot locate software installation files, an error message appears.
To resolve this:

If you have a CD-ROM containing new software, make sure it is installed in the drive of
the Avaya server that you are currently logged into.

If Avaya remote services copied new software to the server, a copy should exist in the
FTP directory on both servers.

Choose License Source


You must have a software license file before you install this software release. If you do not have
this file available, use tools in the main window to transfer it to the system. DO NOT continue
this installation until it is available.

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Select a source for the license files:

I will supply the license files myself when prompted later in this process.

I want to reuse the license files from the currently active partition on this server.
It is not normally necessary to update the authentication information, but if the new software
documentation instructs you to, you may update it as well.

Do not update authentication information.

Update authentication information as well as license information.

Click Continue to proceed. Click Cancel to cancel the install.

Review Notices
What you need to know about the Install Software Wizard:
Install New Software wizard: Use this to upgrade the software running on the server. Access
this wizard from the Maintenance interface item Server Upgrades.

Moving backward or forward in a wizard


The wizards are used serially. If you change any data:

Install New Software wizard: Cancel the installation wizard, and run it again. This is the
safest way to prevent possible problems.

The first time you run this wizard, a lot of data are entered manually. If you need to change
something you entered on a previous page:
- Use your browser's Back button to page back through the Configure Server screens.
- Check or change the item.
- Always click Continue to move forward, whether you change anything or not. If you do
not do this, information in the wizard may not be processed correctly.

You can (if desired) cancel the Software Wizard, and run it again from the beginning.

Running the wizard after a session time-out


All Web pages time out if left inactive for 30 minutes (see Log Off). If this occurs while you are
using one of the wizards:
1. You see a session time-out message in the main web administration interface window.
2. You must log in again, then:
Install New Software wizard: You have the option to resume the installation. When you click
the Install New Software Release link, you see a message saying that a session is already in
progress. If you choose to take over the session, the wizard will return you to whatever point the
installation was interrupted.

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! CAUTION:
If you lose data after a time-out, you must re-enter the data manually. Run the
configuration procedure in one session without interruptions greater than 30
minutes.

CAUTION:

Using progress indicators


Each wizard lists the steps (screens) in the wizard along the left side of the window. The page
that you are working on currently is highlighted. This listing is provided to show your progression
through the wizard. The screens cannot be used for navigation (to back up or move forward in
the wizard).

Working with the wizard window


When you click the Install New Software in the main web administration window, the wizard
pops up in a new window on your page. You can switch between this window and other
windows on your computer using the features supported by your computer, such as Alt+tab or
your computer's task bar.

Begin Installation
Use the Begin Installation page to verify your software installation options before you begin the
installation.
To start the installation:
1. Review the software and license file information on the page to make sure it is correct.

If you need to make any changes, click Cancel and run the Install New Software wizard
again.

Once you verify the information is correct, go to 2.

2. Click Continue to proceed. At this point, the server:

Copies the currently active software to the inactive partition.

Unpacks the new software files and copies them to the inactive partition, and prepares
the server to reboot from the new software. This preserves any translations and
modifications made to the active software. This takes several minutes, and the status
appears on the Install in Progress page.

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Install in Progress
This Install in Progress page displays the status of the server copying and unpacking software
files, and preparing to reboot from the new software release. The Reboot Server page
automatically appears when this process is complete. During the installation-preparation phase,
choose either of the following options, if available. The button options on the page change as
the installation progresses:
1. Refresh. Update the progress display instantly.

If you click Refresh, the status of the software installation is instantly updated and
reported to the page.

If you do not click Refresh, the status of the software installation is updated and reported
to the page every few seconds.

2. Cancel. This button only appears if the software installation fails. If you see this button:

Review the progress information for clues about why the installation failed.

Click the Cancel button to close the Install New Software window.

! CAUTION:
If the software installation fails or you cancel it, the partially installed software
release remains on the server's hard disk. You will see this entry the next time
you access the Choose Software page.

CAUTION:

If the software did not install correctly, you must install it from the original .

If you cancelled the installation, install this software again.

Reboot Server
At this point in the software installation, all new software files have been copied to the inactive
partition on the server's hard drive. When you reboot the server, the partition containing the new
software will come up as the new active partition. This is the final page that appears before the
new software is installed.

! CAUTION:
When you reboot the server to install the new software, service may be
interrupted.

CAUTION:

Reboot Procedure
Before you reboot the server:
1. Check the message at the top of the page to verify that the software was copied
successfully.

If the copy was successful, go to Step 2.

If the page indicates any problems, see Problems during software installation.

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2. Understand the impact that this software installation may have on current telephony service,
summarized in Service impacts below.

If you are working on the primary server and a backup server is available, Interchange
Servers now to minimize any impact on call processing.

If the server you are upgrading is not yet in service, it will give you a primary server
warning. Proceed in spite of this warning.

3. Make sure you are ready to reboot the server.

This is your last chance to Cancel the software installation. If you want to make any
changes, click Cancel now, then run the Install New Software wizard again.

If you are ready, click Continue.

While the server is rebooting, you will not be able to access any web administration interface
screens.

Service Impacts
When you click Continue to install new software:

If you have only one Avaya server (no operational backup server is installed) all calls will
be dropped, and service will be unavailable for up to 15 minutes while the server reboots.

If you are working on the primary server and a backup server is available, service will
continue as follows:
- The servers will automatically interchange. Some transient (non-stable) calls in progress
may be dropped when this happens.
- Service is now available on the new primary server. The server that you are logged into
becomes the current backup server.
- The current backup server is now busied out, then rebooted to install the new software.
- If you are working on the backup server, call processing is unaffected during the 15
minutes that the server needs to reboot. If for some reason the primary server attempts
to interchange during this period, it will be unable to do so, and service may stop until the
reboot completes and this server is made primary.

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Reboot in Progress
When you reboot the server, it can no longer communicate with the web administration
interface. The Reboot in Progress web page remains on your page until the reboot completes.
While the server reboots:
1. The Reboot in Progress page displays an initial reboot message, then pauses until the
reboot is complete and the server is ready to proceed.

Allow up to 15 minutes for the reboot to complete.

Although the Continue button is visible, do not click it yet. See step 3.

2. Optional. To check status during a reboot, you may try the following:
3. Ping the server by name or IP address using a ping program on your computer. Use the
option to run the ping continuously. When ping can find the server, basic data
communication through the physical connection is in place. The other services will be
starting up shortly.
4. Open a PuTTY session on your computer and try to access the server by name or IP
address. When PuTTY responds, the software has started up and the web pages will be
available soon.
5. When the reboot should be complete, click the Continue button.

If the reboot is complete, the Install License Files page appears.

Run some basic software verification tests before proceeding.

When basic tests are complete, return to the Install New Software wizard window and
continue with the software installation.

If you click Continue and nothing happens, the reboot may not yet be complete. Wait a
couple of minutes for the Install License Files page to appear.

Occasionally your Continue request may time out and you'll see a Can't Access The Server
warning. If this happens, either:

Reload or refresh the web page to submit the Continue request again, or

Click the browser's back button to return to the Reboot in Progress page, then click
Continue again.

When the Install License Files page appears, proceed.

! CAUTION:
If the reboot is unsuccessful, the following may happen:

CAUTION:

An error message may appear and the server comes up running the previous version
of software.

The server may simply cease to respond.

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Install License Files


This Install License Files page display varies on the option you chose from the Choose License
Source page:

Supply files when prompted. You must upload the correct software license and Avaya
authentication files to the server using screens in the main web-administration interface
window.

Copy files from duplicated server. If the duplicated server already has the correct copy
of the software license and Avaya authentication files, the files are automatically copied
from there to the correct directory on this server. If this copy procedure fails, see Problems
during software installation.

Reuse files on the primary partition of this server. No new license and authentication
files are needed. This page does not appear.

Click Continue to proceed to install the license files.

Installation Complete
The software is now installed. It must be verified for correct operation, then made permanent.
To complete the software installation process:
1. Review the information on the page to verify that the new software was successfully
installed.
2. Click Close to exit the Install New Software wizard window.
3. Verify software operation and make the server upgrade permanent.

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Make Upgrade Permanent screen


This Make Server Upgrade Permanent screen is the last step required for completing the
installation of a new software release. It sets up the server to reboot from the currently primary
(new) software version, instead of rebooting to the previous version.

You do not need to change the server status to backup.

Because the Install New Software wizard must be run on each server to upgrade it, you
need to use this page on each server after you complete a software installation.

If you do not commit the new software release (make it permanent), then the next time the
server reboots, it runs the previous software version. Any new translations you made to the new
release will be lost, and the new software must be installed again. You should commit the new
software to operation when you are satisfied that it is functioning.
1. To make a new software release the new permanent version, click Submit.
2. Check that the request to commit the new software (make it permanent) completed
correctly.

If the commit procedure succeeded, continue working with the web administration
interface as needed.

If the commit procedure failed, the server has a software problem. Contact Avaya
services.

Boot Partition screen field descriptions


The hard drive on every Avaya server reserves two partitions for system software. Use the
Partition Status page for diagnostic purposes to find out the software version installed in each
partition of the server's hard disk.
Additionally, you can determine which software version is currently active and which partition
will become active when the server reboots.

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Partition Status
To view the status of the server's hard disk partitions:

Physical Partition
This column identifies the two physical areas of the disk drive that are reserved for system
software:

Hard drive A (hda) is the only hard disk drive in the Avaya server. The server's operating
system lists the partitions on the disk by device file name (for example, hda1 and hda6).

There is no correlation between the active and inactive partitions between the two servers.
For example, assume that both server 1 and server 2 are running the same software on
active partition hda1. If server 2 experiences a problem and is replaced with another
server, the new server could come into service running its active software on hda6.
Service is not affected in any way.

Software Release
This column shows what software release is installed in each partition. The currently active
software and the pre-upgrade version both appear.

Boot Partition
This column indicates whether or not the server will run this version of software when the
system is next rebooted.

For a system in service, the boot partition is normally the same as the active partition. To
make the boot and active partitions match, use the Make Upgarde Permanent screen. .

If the software has not been made permanent (a software upgrade has not been
completed), the status and the active partition are not the same.

Active Partition
This column shows the software that is currently active on this server.

Partition status states


The following tables show how the partition changes during a software installation.

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Stable system
Before a software upgrade, the server software setup looks like this:
Partition

Software release

Reboot next from here

Currently active

Pre-upgrade version

yes

yes

Previous version (if any)

no

no

Software installed but not made permanent


This server is running the new version of software. The pre-upgrade version remains intact on
the previously active partition. It is flagged as the version to run on the next reboot, in case there
is a problem with the new software.
Partition

Software release

Reboot next
from here

Currently active

Pre-upgrade version

yes

no

New software version

no

yes

Return to stable state


As soon as verification testing is complete, the Make Server Upgrade Permanent page commits
the new software to operation. When the server reboots, it runs the new software.
Partition

Software release

Reboot next from here

Currently active

Pre-upgrade version

no

no

New software version

yes

yes

Reboot. If you click Reboot, the system performs a one-time boot to the standby partition.

!
WARNING:

WARNING:
Switching the boot partition shuts down the server. Any translations and
messages saved since the last partition switch will be lost.

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Manage Updates screen


This page allows you to manage the updates for this server. This page displays the current
release that is running on this server. Also displayed are the updates available for this server.
8300 only.

Update ID. The unique update identifier.

Status. The current status of the update, i.e. activated, unpacked, etc.

Type. Either "hot" or "cold," where cold means the update is service-affecting, hot means
the update is not service-affecting. This page prompts the user to continue if the update is
of type "cold."

There are several options for managing the updates. Select an update and then select one of
the following buttons:

Unpack. This unpacks the update file - the update file is read from the update repository (/
var/home/ftp/pub).

View. This displays the information about the update file.

Activate. This activates the update.

Deactivate. This deactivates the update.

Remove. This removes the update from the server. If the update is in an "unpacked" state
and exists in the update repository, the update will show as "packed" once the "unpacked"
version is removed. Select the "packed" update and click remove to completely remove
the update file.

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BIOS Upgrade screen 8300 Server


This page allows a new BIOS to be flashed into ROM.

!
WARNING:

WARNING:
When upgrading the BIOS, it is important that the process is NOT interrupted.
Interruptions could come from any of the following: loss of power, machine being
physically reset, or a reboot. This list is not comprehensive and great care should
be taken to make sure the upgrade process is not interrupted. If this process is
not completed successfully, it is possible that the computer will become
inoperative, and will require the manufacturer to repair it. It is recommended to
perform a backup of the system using the Backup Now link from the left menu
before proceeding.

This page is intended only for use with Avaya provided BIOS upgrades.

1. Select the BIOS Upgrade file from the drop down list. If the BIOS Upgrade file you want to
install is not listed, use the Download Files page to download the BIOS file to the server.
2. Click Start to begin the BIOS upgrade. A confirmation screen with a warning about
interrupting the process is displayed. To continue with the BIOS upgrade click OK.
A progress screen is displayed while the upgrade is running.
If the upgrade was successful the server must be rebooted for the changes to take effect. Click
Continue to proceed to the Shutdown Server page to reboot the server.
If the upgrade was not successful, an error message is displayed. For example, "Digital
signature verification of the BIOS upgrade file failed. BIOS updating is only supported for Avaya
provided BIOS upgrade files."

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Backup Now screen


Backup both the Master Administrator interface subsystem on the edge server, and the home
server to back up all user data.

Backup Now screen field descriptions


Use this page to immediately back up system data after the server is installed. Additionally, run
the backup before changing your system. This ensures that the most recent data are backed
up, including new data since the last scheduled backup.

Data Sets

User Data (Database) Files. Choose this selection to back up the administered
information for user contacts in your system.

Server and System Files. Choose this selection to back up the variable information to
configure the server for a particular installation.

Security Files. Choose this selection to back up the variable information to maintain
security for the server.

Backup Method

Note:

SCPSecure Copy Protocol.

SFTPSecure FTP.

E-mailChoose this selection to send the backup data as an attachment to an e-mail.


When you choose this selection, you must also enter a user name, domain name, and mail
server name.
Note:
Do not exceed the size of file your mail server can handle.

! CAUTION:
CAUTION:

If you choose to back up data using e-mail, the server software is unable to
determine whether or not this backup method succeeds. Additionally, you cannot
restore the file unless you move it to a location where it can be restored via a
PuTTY client. Alternatively, you could place the e-mail attachment on the server
using a PuTTY client and then restore it using the local directory option.

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Local CompactFlash card. Using USB flash memory for your backup files has several
advantages:
- The host server controls the flash memory. The backup process does not depend on the
availability of other servers.
- You can physically remove USB memory and place it in off site storage for safe keeping.
However, flash memory has limited storage space. Also, if it is not sent off site to be stored,
it could easily be lost because of fire, flood, or other causes.
Retain ____ Data Sets at Destination. Input the number of data sets you need to back up.
Format CompactFlash Card. Flash memory must be formatted before you can store
information. You only need to format once because formatting again results in losing data.
You can also format flash memory separately using the Format PC Card /Compact Flash
screen on page 276.

Encryption
If you want to encrypt the backup data, click the box in the Encryption area of the page and
enter a pass phrase using an arbitrary string of 15 to 256 characters. The pass phrase can
contain any characters except the following (single quote, back slash, single backquote, quote,
percent sign): ' \ & ` "%

! CAUTION:
CAUTION:

We strongly recommend that you encrypt the backup data. Create a password
with a combination of letters, numbers, spaces, and special characters in the
pass phrase to make it difficult to guess. You must remember the pass phrase
because you cannot restore the data without it.

Click Start Backup. The Backup Now results screen displays a message indicating the backup
is underway.
To check the results of the backup, click Backup History. The Backup History screen displays.
It provides a list of the most recent data backups (15).

Backup History screen field descriptions


This page lists the 15 most recent backups.
1. Select one of the backups to review details. The following explains the parts of the backup
file name:
1 lzccs1.163608-20040719.5179
Where lzccs1=server name, 163608-20040719=backup time (hhmmss)-date(yyyymmdd),
and 5179=PID (process ID uniquely identifying this backup).
2. To review backup history, click Check Status.

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Schedule Backup screen


When scheduling a backup, backup both the Master Administrator subsystem on the edge
server and the home server to back up all user data.

Schedule Backup screen field descriptions


The backup procedure runs automatically, based on the schedule you create. Use the
Schedule Backup screen to create and view backup schedules. From the Schedule Backup
page, create a new backup schedule, change a backup schedule, and delete a backup
schedule.

! CAUTION:
CAUTION:

When scheduling the backups, follow the general rules that apply to backup
procedures. Be sure to schedule the backups to run outside of peak times when
call processing on the server is at a minimum.

Data set
The data copied during the backup procedure are the variable information used to configure the
system for a particular installation. This information falls into the following three categories of
data, known as data sets:

User Data (Database) Files


User data (database) files refers to data entered in the system for SIP users and associated
contacts.

Server and System Files


Server and system files refers to data entered by the service technician or system administrator
and used to configure the server for a particular installation, such as the server names, server
IP addresses, and routing information.

Security Files
Security Files refers to data such as logon IDs, passwords or Access Security Gateway keys,
firewall information, and file monitoring data bases.

Day
Year, month, and day the backup was run.

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Time
Hour, minute, and second the backup was run.

Status
Shows whether the backup was successful.

Destination
Indicates how the data were recorded. It corresponds to the backup method used for the
backup. Possible destinations are: SCP, SFTP, FTP, e-mail, and local PC card.

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Add a backup schedule


Back up both the Master Administrator subsystem on the edge server and the home server.
Although you view SIP PIM data from the Master Administrator interface on the edge, those
data reside on the home. Backing up the home separately assures you of having a complete
data set.
Each home server needs to have its own backup schedule created.
To create a backup schedule, you first decide what type of data you want to back up. Indicate
the days and time you want the schedule to run, and the destination to which you want the
backup files sent.

To create a backup schedule:


1. In the Add New Schedule page, select the type of data you want to back up by selecting
the appropriate data set.

If backups are already scheduled, the page lists the current backup schedules. Look at
it carefully to determine what backup schedule you want to add.

If this is the first backup schedule to be created, the Schedule Backup page displays
a message that there is no record of any backup schedule.

2. Select a backup method to indicate the destination to which the system sends the
backup data.
3. If you selected local PC card as your backup method, indicate how many copies of the
selected data sets you want to retain by entering a value in the small text box at the
bottom of the Backup Method area of the page. We recommend that you retain two
copies of all data sets selected for backup.
4. If you want to encrypt the backup data, click the box in the Encryption area of the page
and enter a pass phrase using an arbitrary string of 15 to 256 characters.

!
SECURITY ALERT:

SECURITY ALERT:
We strongly recommend that you encrypt the backup data. You must remember
the pass phrase because you cannot restore the data without it.

5. Select the days of the week by clicking the appropriate check boxes, and select the hour
and minute you want the backup procedure to start by selecting a time from the
drop-down boxes. You can select multiple days but only one time for the backup
schedule to run.

Click Add New Schedule to save the schedule you just created.

The system displays the Schedule Backup page, which adds the new backup schedule to
the bottom of the schedule list.

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Change a backup schedule


You can change the days and time an existing backup schedule runs. You can also change the
destination to which the system sends the backup data.
Backup both the Master Administrator interface subsystem on the edge server and the home
server to back up all user data, including SIP PIM data.
1. On the Schedule Backup screen, select the radio button next to the backup schedule you
want to change.
2. Click Change at the bottom of the page.
The Change Current Schedule screen displays the information for the backup schedule
you selected in Step 1.
3. Make the changes you want to the backup schedule.
4. Click Change Backup Schedule to save the schedule you just created.
The system displays the Schedule Backup page, which lists the changed backup schedule.

Remove a backup schedule


To delete an existing backup schedule:
1. On the Schedule Backup page, click the radio button next to the backup schedule you
want to delete.
2. Click Remove at the bottom of the page. The backup schedule you deleted is removed from
the list displayed in the Schedule Backup page.

Backup Logs screen field descriptions


When you back up data, the system creates an image as a tape archive file that contains
information, such as what data sets were backed up, whether or not the backup was successful,
and how the data were recorded. Use this page to view a log of backup images for all the
backups you have run. If appropriate, you can then restore the corresponding backup data.

Data Set
Indicates what data were recorded. Possible sets are: User Data (Database) Files, Server and
System Files, and Security Files.

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File Size
Physical size of the backup file.

Date
Year, month, and day the backup was run.

Time
Hour, minute, and second the backup was run.

Status
Shows whether the backup was successful.

Destination
Indicates how the data were recorded. It corresponds to the backup method used for the
backup. Possible destinations are: FTP, e-mail, and local PC card.

Steps to preview or restore backup data


Click one of the following buttons:
1. Scan the log until you see a backup image to preview or restore. Select it by clicking the
radio button to the left of the image.
2. If no entries exist in the backup log, you will see a message that there is no record of any
backups.
3. Click one of the following buttons:

Preview. Use the Preview button if you are not sure you have selected the correct
backup image. When you click Preview, the system displays a brief description of the
data associated with the backup image.

Restore. When you click Restore, the system displays more detailed information about
the backup image you selected and then displays a page that tells you whether or not the
restore procedure is successful.

You must select a backup image before you click Preview or Restore, or an error message
appears. To clear it, simply click the browser's Back button, then select a backup image to
preview or restore.
If the data you want to restore were backed up using e-mail, or if the data were backed up using
a PuTTY client, but the FTP server does not allow reading, the file to be restored must first be

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copied to this server with FTP or a PuTTY client or with a download function. Once the file is
copied to this server, it can be restored.
Restore data using Data Backup/Restore onto the machine from which it was originally backed
up. For example, do not be restore data onto Machine A that was backed up from Machine B.
Ezra

View/Restore Data screen field descriptions


If your system malfunctions and you lose data, the saved data from the backup can restart the
system. Copy the data to the server from the location where saved. Restore a backup image,
which is a tape archive (tar) file that contains backed-up data.

Network Device

SCP Secure copy protocol

SFTP Secure FTP

Before transfer of the backup image, the server must first log on to the FTP (if it is enabled on
the server), the SCP, or the SFTP server.
You must also enter the following information:

User name. Enter the name anonymous if you are using an anonymous account.
Otherwise, enter your real user name.

Password. If you are using an anonymous account, you will typically enter your e-mail
address as the password. However, you should check with the FTP server administrator to
verify this. If you are not using an anonymous account, enter your real password.

Host name. Enter the DNS name or IP address of the FTP server on which the data were
backed up. Use the dotted decimal notation to enter IP addresses (for example,
192.11.13.6).

Directory. Enter the path name for the directory in which the data are stored on the FTP
server. Contact the FTP server administrator if you have questions.

Local directory
Choose this selection if you know the backup image was saved to a local directory. You must
enter the path name for the directory. The default directory is /var/home/ftp/pub.

Local PC card
Using USB flash memory for your backup files has several advantages:

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The server controls the flash memory, therefore, the backup process does not depend on
other available and accessible servers.

You can physically remove USB flash memory for off-site storage.

However, flash memory has limited storage space. Also, if it is not sent off site to be
stored, it could easily be lost because of fire, flood, or other causes.

Click View to ensure the correct backup image is selected.

Click Restore to begin. The system displays a View/Restore Data results page indicating
whether the restore procedure is successful.

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Restore History screen


Restore History screen field descriptions
This page lists the 15 most recent restores.
1. Select one of the restores to review details. The parts of the restore file name are defined as
follows:
1 lzccs1.163608-20040719.5179
Where lzccs1=server name, 163608-20040719=backup time (hhmmss)-date(yyyymmdd),
and 5179=PID (process ID uniquely identifying this backup).
2. To review restore history, click Check Status.

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Format PC Card /Compact Flash screen


Flash memory must be formatted before you can store information. New memory requires only
one formatting procedure. If the flash memory contains data, it is erased if you format it again.
Click Format. You are prompted whether you want to format. Click Yes to continue with the
format. Note that you may also format the flash memory in conjunction with the Backup Now
screen by checking the check box for Format Compact Flash.
Avaya requires the use of industrial grade compact flash media. For more information, see
Hardware Description and Reference for Avaya Communication Manager (555-245-207).
1. Connect the compact flash drive to the USB port.
2. Insert the compact flash media into the drive.
3. Go to the Maintenance screens, and select the Backup Now screen.
4. Select all applicable data sets.
5. To back up the data onto the compact flash media, select Local CompactFlash Card.
To format new media, also select Format PC Flash
You must format the compact flash media before the first use only.
6. Click Start Backup. The system displays a message when the format is completed, which
takes approximately 10 seconds.
If you click Start Backup without media in the compact flash drive, you cause a system error.
In this case, repeat the steps beginning with Step 1.
7. To view the status of the backup, click Backup Status.

Format PC Card results screen


The results of your PC card format displays.

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Administrator Accounts screen 8300 Server


The Administrator Accounts series of pages allow you to manage local logins (accounts) on this
server.

Note:

Note:
Logins that are authenticated in an external server such as an LDAP server
cannot be managed from this page.

Types of logins
There are three types of logins, REMOTE logins, CDR logins, and ADMINISTRATIVE logins.
REMOTE logins can only be used to establish a PPP session with this server via its modem
interface. REMOTE logins cannot be used to access a shell, a SAT, CDR records, or the server
web pages. ADMINISTRATIVE logins are used to access a shell, a SAT or the server web
pages but cannot be used to establish a PPP session and cannot be used to acquire CDR
records. A CDR login is used specifically to retrieve CDR records stored on this server and
cannot be used for any other purpose.

REMOTE logins
When creating a REMOTE login you must specify a name (login ID), but you cannot specify
group membership or select a shell. REMOTE logins cannot be changed to an
ADMINISTRATIVE or CDR type of login. The REMOTE login must be deleted and a new login
created.

CDR logins
When creating a CDR login you must enter CDR_user as the login group and leave the
additional groups field blank.

ADMINISTRATIVE logins
ADMINISTRATIVE logins are used to administer the server via a shell, the SAT interface or the
server web pages. The access provided to an ADMINISTRATIVE login is controlled by whether
or not the login is assigned a shell and the access profile assigned to the login. The access
profile is assigned by assigning an "additional group" to the login.

Types of Linux Groups


Access Profile Group

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An access-profile group identifies a user profile that administers access to the SAT interface
and the server web pages.
Non-access Profile Group
A non-access profile group administers access to files and directories on the SES server.

User Profiles
A user profile consists of two parts, an identifier and a set of permissions for an application. The
identifier is a number from 0 to 69 inclusive. The identifier is assigned to a login by assigning the
login to a group whose group number is 10,000 through 10,069. That is, the user profile is
determined by "group number minus 10,000". (The 10,000 base value can be changed via the
Web Access Mask page.) The group name does not matter, technically, as long as the group
number is in the proper range. However, it is best to use a name of the form profnn where nn is
the group number; for example, prof22 for the group corresponding to access profile 22. Prof22
would be assigned the group number 10,022. Although the group names do not matter in terms
of permission assignment, there is one case where naming the group as described is beneficial.
If the base value (10,000) is changed via the Web Access Mask page, that page will search for
groups named in this manner and convert the group numbers to the new base. Groups not
named in this manner would not be converted.
The second part of a user profile is the permissions within an application. There are two
applications that recognize profiles, the SAT interface and the web interface. The permissions
for each application are defined independently. The SAT form "change user-profile" is used to
set the SAT permissions for a user-profile) and the web form, Web Access Mask, is used to set
the permissions for the web interface.
A login may be assigned to EXACTLY zero or one access-profile group. A login may NOT be
assigned to more than one user profile. If a login is not assigned group membership in the range
10,000 to 10,069, that login will not have access to either the SAT or the server web pages.

Note:

Note:
User profiles 0-17 are reserved and should not be assigned to a login; such
logins will not function properly. Profiles 18 and 19 are also reserved and cannot
be changed. Profile 18 corresponds to what was formerly known as
customer-super-user and profile 19 to customer-non-super-user. Profiles 18 and
19 may be assigned to a login as desired. Multiple logins may be assigned to the
same profile.

When assigning group membership to a login, either the group number or the group name may
be entered. However, the group must already exist before this assignment can be made.

Creating an administrator account (login)


Select a name for the login.
Enter a "login group" as:

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"users" for a login with limited access. This type of login was formerly known as a
customer non-super-user login.

"susers" for a privileged login. Susers logins have wide permissions in the server and
assignment of these logins should be limited.
Note:
Before a group can be assigned to a login, the group name must already exist.

Note:

Assign an access profile via the "additional groups" field. If the login will not need access to
either a SAT or the web pages, then this field can be left blank.
Assign the type of shell this user will have.
Note:
Assignment of no shell access limits the direct access to a shell on login. If this
user should not have shell access, ensure they are assigned a SAT profile with
shell access (go shell) disabled or are not assigned to any profile.

Note:

Fill in the remaining fields on the add login form.


The PASS_MAX_DAYS, PASS_MIN_DAYS, PASS_WARN_DAYS and days to lock apply only
to this login and only as the login is being created.
If a license for ASG is not present on this server, an attempt to create an ASG protected login
will fail.
Define the permission in the SAT for the user profile if this is a new profile.
Define the permission on the Web Access Mask page for web access if this is a new profile.

Deleting login groups


Do not delete a login group if any login is assigned to the group.

File synchronization
File synchronization will distribute the following files to all the servers in the configuration:

/etc/passwd

/etc/shadow

/etc/group

Therefore, when a login or group is created, that login and/or group will eventually appear on all
servers in the configuration. The user's home directory will be created (/var/home/user-ID) as
necessary. However, the content of the user's home directory is not file synchronized.

Note:

Note:
Web access masks can also be file synchronized. This action must be initiated
manually from the Web Access Mask page.

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Login Reports screen 8300 Server


The Login Reports series of pages allows you to generate reports for local host logins
administered on this server. The reports can be generated for all local host logins or for an
individual local host login.
Local host logins are the logins whose credentials are maintained on this server. If you are
using an external Authentication, Authorization and Accounting (AAA) server, then the
credentials for those logins are maintained on the external AAA server and cannot be viewed
from this page.

Note:

Note:
Your login may not have permission to view all the data for a particular login. If
this is the case, the page will display "access denied" for that information.

Select List Local Host Logins to generate a report for all local host logins.
Select Display Information for Local Host Login and enter the individual login name to
generate a report for the individual local host login.
Click Continue to generate the report.

List local host logins


This page displays information on all the local host logins administered on this server. An
example is provided in List Logins screen.
Local host logins are the logins whose credentials are maintained on this server. If you are
using an external Authentication, Authorization and Accounting (AAA) server, then the
credentials for those logins are maintained on the external AAA server and cannot be viewed
from this page.
All the local host logins are displayed. Some of these logins are system logins and should never
be changed or removed. Changing or removing system logins could render the system
inoperable.
Name: The name of the local host login.
Type: The type of login, for example "pw" is a password protected login, and "asg" is a login
protected by the Avaya Access Security Gateway method of one-time passwords.

Note:

Note:
A blank in this field either indicates you do not have permission to view this
information or this login is a system login.

Group: The name of the primary Linux group assigned to the login.
Profile: The name of the access profile assigned to the login (if any).
Shell: The path to the login shell for the local host login.

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Note:

Note:
If this field contains "/sbin/nologin" then the local host login does not have shell
access from the Linux perspective. This path is not related to and does no affect
access to a shell via the SAT "go shell" command, which operates independently
from this page.

Locked (ASG, Shadow, PAM): The locked status of the login. Status of each login can be Yes or
No. If a login is not an ASG login, N/A is displayed for the ASG portion of this field.
Expires (Passwd, Account): The date the password and account expires. If the password or
account does not expire, "never" is displayed.

Display login information


This page displays login information for a single local host login.
Local host logins are the logins whose credentials are maintained on this server. If you are
using an external Authentication, Authorization and Accounting (AAA) server, then the
credentials for those logins are maintained on the external AAA server and cannot be viewed
from this page.
If a field listed on the page displays "Access Denied" then your login does not have permission
to view this information.
Group Name: The name of the primary Linux group assigned to the login.
Profile Name: The access profile assigned to the login, if any.
Other Groups: The names of all the Linux groups that this login belongs to, including the
primary group and profile group.
Authentication: The password protection status of the login, for example "pw" is a password
protected login, and "asg" is a login protected by the Avaya Access Security Gateway method of
one-time passwords.

Note:

Note:
A blank in this field either indicates you do not have permission to view this
information or this login is a system login.

Locked logins
There are three different ways a login might be "locked." A locked login cannot be used to log
into the system.
Shadow Locked: The standard way to lock a Linux login. A special character is put in the /etc/
shadow file. If the login has this mark in the /etc/shadow file the login is locked and cannot be
used.

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Note:

Note:
Logins that are ASG protected will have the /etc/shadow entry permanently
locked. The ASG login does not have a password but uses an ASG secret key
that is stored in other system files. ASG logins are usable when the shadow file is
locked.

ASG Account Lock: Since ASG protected logins have their /etc/shadow file permanently
locked, another mechanism is used to lock these logins. If the ASG login has been locked, "yes"
is displayed in this field. If the login is not an ASG login, "N/A" is displayed.
Pam_Tally Locked: If the pam_tally module has been enabled, and if the user has entered too
many incorrect passwords in a row, the login will be locked for a short period of time. The
amount of time the login is locked is set in the pam_tally parameters.
Shell: The path to the login shell for the local host login.
Note: If this field contains "/sbin/nologin" then the local host login does not have shell access
from the Linux perspective. This path is not related to and does no affect access to a shell via
the SAT "go shell" command, which operates independently from this page.
Home: The home directory for this user, typically /var/home/"user-name".
PW Min Days: The minimum number of days between password changes.
PW Max Days: The number of days a password may exist before the user is required to change
it. A 99999 in this field indicates there is no limit.
PW Warn Days: The number of days prior to password expiration the user is given a warning to
change their password.
PW Last Change: The date when the password was last changed.
PW Next Change Allowed: The date when the user may next change their password.
PW Expires: The date when the password will expire. This field displays "Never" if the
password does not expire.
Account Expires: The date when the entire account will be disabled. On this date the entire
account will become unusable regardless of the password expiration date. This field displays
"Never" if the account does not expire.
Last Login: The date when the user last logged in.

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Modem screen
Use the Modem screen to allow the server's modem to accept one, unlimited, or no incoming
calls. The modems call-receiving status can be changed to control access to the Avaya server.

Modem screen field descriptions


Modem Administration
To check or change the call-receiving status of this server's modem:

Disable modem. Choose this option to prevent all incoming calls. The modem can still
report server alarms, but no one can dial in on this line.

Enable modem for one incoming call. Choose this option to allow only one incoming
call. This option is typically used before a remote services procedure is done at a site
where the modem is usually disabled for incoming calls.

Enable modem for unlimited incoming calls. Choose this option to allow unlimited
incoming calls. The modem is available to support remote services personnel, provided
they know the correct access information.

To select one of the options, click Submit.

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Solving modem problems


Modem problems:
1. No modem found - modem access disabled.
The modem for this server is not installed or has been disconnected. Connect the modem
and try again.
2. Modem currently in use - try again later.
The modem is currently engaged in a call. Do the following:

Try this operation again. If one of the servers was reporting an alarm, the line should be
clear.

If the line is busy, find out who is using the modem. If Services personnel are logged in,
the line could be busy for some time. However, ensure that an authorized user is using
the line.

3. Modem NOT enabled - error. This message can occur if you try to enable the modem to
accept unlimited incoming calls if the mgetty process (in charge of the modem) does not
start.
To solve this:
4. Wait a few seconds, click Enable/Disable Modem on the main web administration menu to
see if the mgetty process is running.
5. If a modem access set for multiple calls but currently disabled message appears, the
mgetty process is still not running. Go to 2.
6. If no error message appears, select Enable for unlimited incoming calls.
7. Disable the modem, select Enable for unlimited incoming calls.

If the modem NOT enabled - error message appears again, there is a serious problem.
The system should be examined by services personnel.

Modem access set for multiple calls but currently disabled. The mgetty (modem program)
process is not running, although the server has been set to accept unlimited incoming
calls. To solve this, follow the same steps as for 3 modem NOT enabled - error, above.

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Server Access screen 8300 Server


The Server Access Web page lets you enable or disable various services on the Avaya server.
When enabled, the selected service allows the communications application running on another
computer or server to access the server. In order to use a service, the service must be enabled
and the firewall must be enabled for that service.
Make your server access selections and click Submit.

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Syslog Server screen 8300 Server


This page allows you to select logs to be sent to an external syslog server. By default control
logging to an external syslog server is disabled.
Only one server may be specified.
The following logs may be sent to the external server:

security log

command history log

CM IP events log

kernel, boot, cron, *.emerg logs

If the server is a duplicated server, you may file sync the syslog.conf file to the standby server
and all ess/lsp servers.

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License File screen 8300 Server


Use the Install page to install a new license file on the Avaya server, or to undo up to three
previous license installations. Undo Last Install
Whenever a new license is installed, the existing license file (if any) is saved. Up to 4 licenses (1
current and 3 previous licenses) can exist on one system at a time.

If a license file is installed and you want to return to the previous license, select the "undo"
option. This option deletes the current license file, and reinstalls the license file that was
previously in use. Use this option if the new license file is not working correctly.

Up to three Undo operations can be carried out sequentially. You cannot undo the
installation of the only remaining license file. The Undo operation operates backwards; you
cannot undo an Undo because the current license is erased when the previous license is
installed.

Install the license file I previously downloaded


A new license file (with .lic extension) is moved from the /var/home/ftp subdirectory on the
server hard disk and installed on the system. The existing license file, if present, is saved for a
possible "undo" operation. If the installation fails, the old license file remains in the /var/home/ftp
subdirectory for debugging purposes.

Install the license file specified below


This option lets you download the license on your computer from the URL. For the file path,
browse to the directory where you want to install. Enter the URL where the license file is
located, and complete the proxy server information.

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Solve license file installation problems


Errors you may encounter
Invalid version on install file <filename>.
The license file named <filename> is corrupted (damaged) or has a version mismatch.
Invalid License file error nnn. The content
in the license file is corrupted (nnn is the
error code).
License file not in <filename>. The file
named <filename> does not contain the
correct content.
Multiple or no .lic files in directory /var/
home/ftp

Solutions to fix errors


Transfer a new license file to the server. Access the
Install License page again, and select Submit.

Transfer a new license file to the server. Access the


Install License page again, and select Submit.
Transfer a new license file to the server. Access the
Install License page again, and select Submit.

Telnet into the server and navigate to the /var/


home/ftp directory. Search for license (.lic)
files.
If no .lic file is present, copy a current license
file into this directory.
If multiple license files are present, delete
those that are not needed, and keep only the
one that is valid (usually the newest one).
Access the Install License page again, and select Submit.

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Server Upgrades screens

Authentication File screen


At install time, the installer probably downloaded the authentication file to the directory /var/
home/ftp/pub on the SES server. If the authentication file is there, choose the first radio
button, Install the Authentication file I previously downloaded.
If the authentication file is on the local network, specify the path to the file's location. Choose the
second radio button, Install the Authentication file I specified below button, and then click
Install. Specify a URL and proxy server if the file is on a remote network.
w_authentication.gif

Authentication File screen field descriptions


File Path
Only enter data in this field if you choose the second radio button. This field specifies the file
path to the authentication file that is not typical for a SES system.

URL
Only enter data in this field if you choose the second radio button.
Enter the URL where the authentication file resides.

Proxy Server
Only enter data in this field if you choose the second radio button.
If you need to specify a proxy server to the URL entered above, name that server here.

Authentication File screen commands


Install the Authentication file I previously downloaded
If you select this radio button, do not type any information in the fields below. The SES system
has a record of the location of the authentication file.

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Install the Authentication file I specify below


If you select this radio button, fill either the Path field, or the URL and Proxy Server fields to
indicate where the authentication field resides. You may not need to specify a proxy server,
depending on your situation.

Install
Submit the information.

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Firewall screen
Use the Firewall screen to enable or disable network services on the corporate LAN interface to
the Avaya server. You can activate or deactivate these services as needed to control features or
access to the server. Your changes to this interface do not affect services on the other Ethernet
interfaces.
Leave FTP and telnet sessions unchecked to maintain a high level of security. Clear the box for
FTP or telnet, receive an incoming file transfer, and then recheck the box.
This page is a front-end to the standard Linux command ipchains. Ipchains is used to set up,
maintain, and inspect the IP firewall rules in the Linux kernel. These rules can be divided into
four categories: the IP input chain, the IP output chain, the IP forwarding chain, and
user-defined chains. This page only allows administration of the input chain. The output chain
and forwarding chain are set to the value accept. There is no user-defined chain.

! CAUTION:
CAUTION:

The IP services that are checked on the Firewall page are already enabled. To
disable IP services, you must deselect the service. Be careful about disabling
common IP services, it may adversely affect your Avaya server.

Firewall screen field descriptions


Input to server
The IP service you select for incoming server communications. This selection can be different
from outgoing server communications.

Output from server


The IP service you select for outgoing server communications. This can be different from
incoming server communications.

Service
A list of names of the most commonly used IP services. Their current status is shown: either
enabled (checked) or disabled (check box clear). These are standard Linux services. For details
on their operation and use, refer to published Linux documentation.
FTP-data: Used with FTP. One channel controls the connection to transfer data, and the other
channel controls the data transfer.

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File Transfer Protocol (FTP): Used for uploading or downloading data files, announcements,
license files, or firmware.
Secure shell (SSH): A secure shell (SSH) remote interface utility can be used as an alternative
to telnet. Telnet is no longer supported.
SSH commands and passwords are encrypted, and both ends of the client/server connection
are authenticated through a digital certificate. The SSH suite includes a secure copy (SCP)
program that can be used as an alternative to FTP. The SSH and SCP utilities provide greater
security than FTP and telnet, and should be used if available.
Telecommunications network (telnet):no longer supported.
Simple Mail Transfer Protocol (SMTP): supports e-mail service across the web.
Domain Name Service (DNS): runs on port 53/tcp and 53/udp. The server uses DNS to resolve
host names. For example, if you back up to an FTP server and name it, the port must be open
for the server to execute a DNS query to find the IP address of the server name.
Network Time Protocol (NTP): allows the server to synchronize its time with an external time
source.
Secure Hypertext Transport Protocol (HTTPS): A secure extension to HTTP that encrypts all
messages between the web server and a browser. It also uses a digital signature to
authenticate users and servers.
Ping: permits any ICMP requests to be echoed back. You have the option to select this
common service.

Port/Protocol
This column shows what port on the Ethernet interface this service uses, and what protocol it
uses. Common protocols include Transmission Control Protocol (TCP) and User Datagram
Protocol (UDP).
To check or change the services that are allowed on the corporate LAN Ethernet interface:

To disable an IP service:
Clear the check box to disable this service on the corporate LAN interface.

To enable an IP service:
Check the box to activate a service on the corporate LAN interface.

To view all IP services:


Click Advanced Setting to adjust the status of a service that is not listed on the first page.
The system redisplays this page, listing all the Linux IP services available for this Ethernet
interface.

! CAUTION:
CAUTION:

The changes you input on the basic settings page are erased when you click and
move forward to the Advanced Setting Web page.

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Tripwire screen field descriptions


Tripwire Status
Disabled
If tripwire is disabled, a status message informs you.

Enabled
If Tripwire is enabled and a signature database does not exist, another web page prompts you
to add a tripwire database.
1. To add a tripwire database, click Yes. If you select No, a page appears indicating the
tripwire is disabled and a signature database will not be created.
2. If tripwire is enabled, a status indicates tripwire is enabled with Fast Audit and frequency,
Full Audit and frequency, or both.

Audit Frequency
Fast Audit

Scheduled to run every 15 minutes, 30 minutes, 1 hour, 2 hours, 4 hours, 8 hours and 12
hours.

A cron job is created in /etc/cron.d.

Audits that run at 15 and 30 minute intervals are started on the .-hour, for example: *:00,
*:15, *:30, and *:45 for 15 minute intervals and *:00 and *:30 for 30 minute intervals. The
audit does not begin immediately but starts at the next time interval hourly, quarterly,
half-past, or three-quarters past the hour

Hourly audits are run at 3 minutes past the hour (for example: 12:03) as specified in
twcron.

Scheduled to run hourly, daily, or weekly. When a full audit is scheduled a cron job is
created in /etc/cron.daily, /etc/cron.hourly, or /etc/cron.weekly depending on the standard
time selected. It is run at the time specified in /etc/crontab for the corresponding frequency.

Full Audit
The standard times are:

hourly jobs: one minute past the hour, for example, 12:01

daily jobs: 4:02 a.m.

weekly jobs: 4:22 a.m. on Sundays

To submit your selection, click Submit.

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Tripwire Commands screen


If Tripwire is enabled on the server, this screen provides a list of tripwire audit reports with the
most recent 250 audits. Select one of the audit reports to review its details. Click Submit.
The following explains the parts of a tripwire audit report:
baccarat2-20030111-0416213.twr
Where server name=baccarat2-date the server is audited (yyyymmdd)-time the server is
audited (hhmmss), and .twr identifies the report as a tripwire audit report
If tripwire is disabled, the following command appears: View tripwire report
To submit your selection, click Submit.

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Server Upgrades screens

Install Root Certificate screen 8300 Server


Use the Install page to install an Avaya root certificate on your computer to establish Avaya Inc.
as a trusted Certificate Authority (CA).

! CAUTION:
CAUTION:

The instructions below are only applicable to Netscape Navigator 6.2x. Other
versions of Netscape are different and may require more steps to download.
Similarly, different versions of Internet Explorer may require different instructions.

Internet Explorer
1. From the File Download dialog box, click Open. Do not save this file to disk!
2. From the Certificate dialog box, under General tab, click Install Certificate.
The Certificate Manager Import Wizard guides you through the process.
3. Accept all default values.On the final page, wait for the install to complete, click Finish.
A Root Certificate Store message may appear.
4. Click Yes to add the certificate to the Trusted Root Certification Authorities store.

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SSH Keys screen


Secure Shell is a security program to log in to another computer over a network, to execute
commands from a remote machine, and to move files from one machine to another. The
program features authentication and secure communications over insecure channels. It is a
replacement for rlogin, rsh, rcp, and rdist.
When using ssh's slogin (instead of rlogin) the entire logon session, including transmission of
password, is encrypted; therefore it is almost impossible for an outsider to collect passwords.

Current SSH public keys


The keys currently installed on your computer are displayed.

Generate New SSH Keys


To generate new SSH keys, make a selection, and click Generate SSH Keys.

RSA keys for SSHv2

RSA keys for SSHv2

For more detailed information about SSH, visit: http://www.ssh.org.

Authentication File screen on page 289

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Server Upgrades screens

Web Access Mask screen


The Web Access Mask page allows you to further restrict individual logins in the SUSERS and
USERS login groups based on membership in a secondary Linux login group.
Access mask base displays the current profile base number.

! CAUTION:
CAUTION:

Changes to the profile base affect Communication Manager access also.

Access Masks and Names


There are two types of access masks, default and user-defined. Default fixed masks are 0-17,
18 and 19 and may not be edited. User-defined access masks and names may be modified by
the user. Default access masks are:

Mask
0-17
18
19

Name
System profiles
Customer Super User
Customer Non-Super
User

You may add, change, delete or view the user-defined access masks. Each mask applies to a
specific secondary Linux login group.

Commands
Add: Click Add to add a new mask. This will bring up the Add Access Mask page.
Change: Add or remove check marks in existing access masks, then click Change to update
the masks you selected.
Delete: Add or remove check marks in existing access masks, then click Delete to remove an
existing mask. This will bring up the Delete Access Mask page.
View: Add check marks in existing access masks, then click View to view the properties of the
access masks selected.
View All: Click View All to view the properties of all user-defined access masks.
Select All: Click Select All to select all user-defined access masks listed on this page.
De-Select All: Click De-Select All to de-select all user-defined access masks listed on this
page.
Filesync: After the profiles have been added, changed or deleted you must click Filesync to
update the LSP and/or ESS servers on a duplicated system.

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Configuration Screen
From this page, launch a device manager associated with a media gateway to enter another
network that transmits messages over local-area and wide-area networks.

! CAUTION:
JRE 1.3 must be first installed to launch the G700 Gateway Device Manager.
Then, install JRE 1.4 to launch the G350 Gateway Device Manager. Copies are
available at the URL http://java.com

CAUTION:

For more information, read Technical Note 1144-1001 at support.avaya.com.

Name
The name of the Media Gateway (MG). MG plus one of four digits identifies the different
gateways.
Click Launch Device Manager

If you select a G350, the Device Manager launches a java applet and prompts for a logon
and a password.

If you select a G700 MGP IP address from your Web browser (see steps below), a Logon
and Password Web page appears. Provided is information to access the G700 processor,
as well as the password and the logon for the stack processor. The associated device
manager launches, and you enter this logon and password.

or,

Device Manager
Indicated is the IP address of the Device manager for the media gateway. For G350s, the IP
address is the same as the IP address field. If the value is NA, the device manager is not
recognized.

Computer Configuration and Device Manger


In the media gateway configuration, your computer is connected to one of the following:

Note:

The services port of the Communication Manager server.

A remote connection.
Note:
For reasonable loading times from remote access, the appropriate bandwidth
should be maintained for acceptable computer connection responses.

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A server that is restricted from accessing the device manager.

If you can't access the device manager, follow the steps below:
1. From you browser address line, browse to and select the G350 IP address. The G350
Device Manager launches and prompts for a logon and a password.
2. From your browser address line, browse to and select a G700 MGP IP address, a Logon
and Password Web page appears.
Provided is information to access the G700 processor, as well as the password and the logon
for the stack processor. The associated device manager launches, and you enter this logon and
password.

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File Synchronization screen 8300 Server


The File Synchronization feature enhances updating multiple LSPs because it reduces
bandwidth between them and relevant primary controllers.
Note:
The synchronization only applies to translation files.

Note:

When the S8300 server acts as a primary controller or as a target in LSP mode, it computes and
outputs translation file differences through a DIFF file. If more than one target is being
synchronized, the sequence is standby server (if present) and then LSPs. Five LSPs can be
synchronized simultaneously.
Note:
Details for the most recent file synchronization are logged to /var/log/ecs/
filesync.log

Note:

To continue to the next Web page, choose an option:

View Current Status of File Synchronization-summary


A brief summary of the synchronization

View Current Status of File Synchronization-details


In-depth details of the current synchronization

View History of Past File Synchronization


Summary of previous file synchronizations

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Server Upgrades screens

IP Phones screen 8300 Server


The IP Telephone Configuration Application lets you save custom settings for your IP (Internet
Protocol) phones. Create, edit, and save settings in a configuration data file (46xxsettings.txt
file) supplied by the system.
Note: Files used to operate your IP phones must be downloaded before you install a new IP
telephone or upgrade an existing telephone. Follow the instructions at Download Files.
Click Phone Settings to go to the IP Telephone Configuration page.

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Download Files screen


Use this screen to download files onto the Avaya server from another server across the network
using HTTP protocol. Typical files to download include new license or authentication files,
firmware upgrades, or keys.install files, all which may be used with network time servers.

Download Files screen field descriptions


Prerequisites
To use the Download screen, the server must be able to access the:

Corporate LAN. and typically its DNS server, for network routing and name resolution.

Web server(s) in the selected URLs reference

File(s) to download from the machine I'm


using to connect to the server
To download files from your machine to the server:
1. From the Download Files page, click Browse or enter the path to the file that resides on your
machine. Specify 1 to 4 files to download.
2. When finished, click Download. Or, if you need a signed file, at the bottom of the screen,
select the option Install this File on the Local Server, and then click Download.

Note:

Note:
This signed file must be a.tar file. For example,
/testfile-1-1.i386.rpm.tar

File(s) to download from the LAN using URL


To download files from a web server to the Avaya media server:
1. Specify 1 to 4 files to download by Universal Resource Locator (URL) address.
2. Specify the complete URL. For example, https://networktime.com/security/
keys.install
3. If a proxy server is required for an external web server (not on the corporate network), it
must be entered in a server:port format.

Enter the proxy server's name (such as network.proxy) or IP address.

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If the proxy server requires a port number, add a colon (:) followed by a port number. The
default proxy port is 80.

4. When finished, click Download. Or, if you need a signed file, at the bottom of the screen,
select the option Install this File on the Local Server, and then click Download.

Note:

Note:
The signed file must be a .tar file. For example,
testfile-1-1.i386.rpm.tar

Install this file on the local server


Use the Install this file on the local server option to download when you are instructed. This
option allows you to download and install signed files. The file must be signed. Follow Avaya
instructions to obtain your signed file. If you do not select the option, the files are retained in the
/var/home/ftp/pub directory location, and are not installed and signatures are not verified.
However, files used for server upgrade could be downloaded without verifying the signatures.

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CM Phone Message File screen 8300 Server


The Communication Manager software supports foreign language phone messages though the
installation of a unicode message file. The software processes, stores, and transmits foreign
language text to Unicode-enabled stations in the same way English text is transmitted.
If you have not installed the Unicode Message File, a message indicates it is not available.
Avaya Standard File: This file (avaya_unicode.txt) is a direct download to a server that can not
be edited by customers.
Custom File: This file (custom_unicode.txt) can be downloaded to customer personal
computers, edited, and later uploaded to a server.
Click the appropriate file, and Install. This action invokes a message indicating the language
installed on the message file.

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Server Upgrades screens

Tftpboot Directory screen 8300 Server


Use this page to determine whether the latest firmware versions are installed for the G700
processors and media modules. This page enables you to compare the already installed
software with the contents of the /tftpboot directory.
When the S8300 is upgraded, new versions of firmware for the G700 processors and media
modules may be delivered to the /tftpboot directory on the S8300 hard drive. If firmware is
delivered that is newer than the firmware installed, the newer version should be installed on the
G700.
To determine if delivered firmware is more current than the installed version, compare the
firmware version numbers listed on this page with the installed version numbers. Use the
following procedure to view the installed firmware versions.

To check the version of installed firmware:


For the P330 Stack Processor (EW_Archive):
1. At the P330-1 (configure) prompt, type dir. A table of software appears.
2. Find the number (n.n.n) in the Ver Num column for EW_Archive.
3. Compare this number with n.n.n in P330Tweb.n.n.n.exe in the /tftpboot list.
For the P330 Stack Processor (SW_Archive):
1. At the P330-1 (configure) prompt, type show image version. A table of software appears.
2. Find the number (n.n.n) in the Version column for the "Avaya G700 Media Gateway" in the
active bank (A or B). NOTE: The version for the inactive bank will have version number
0.0.0.
3. Compare this number with n.n.n in viisan.n.n.exe in the /tftpboot list.
For the MGP and media modules:
1. At the MG-00x-x (configure) prompt, type show mg list_config. A table of firmware appears.
2. Find the number (n) in the FW Vintage column. (NOTE: n can be one or more numerical
digits)

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3. Compare this number with n from the following table:

Type
G700
(MGP)
DS1

Code
DAF1

ANA
DCP
BRI
VOIP

MM711
MM712
MM720
MM760

File Name in /tftpboot


mgp_n_n.bin

MM710 mm710vn.fdl
mm711vn.fdl
mm712vn.fdl
mm720vn.fdl
mm760vn.fdl

If the version number in the /tftpboot list is greater than the version number for the
corresponding installed firmware, the firmware should be upgraded.

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Server Upgrades screens

Serial Numbers screen 8300 Server


Use this page to view the serial number for the G700 Media Gateway that is hosting this S8300
media server. This serial number must match the one in the license file in order for Avaya call
processing to work correctly.
To view the serial number for the Media Gateway that is hosting this S8300 media server:

port network MGP serial number. The serial number of the Media Gateway Processor
(MGP) installed the G700 Media Gateway that is hosting this S8300 media server.

license key. An asterisk (*) indicates that this is the serial number that must match the
license file in order for call processing to work correctly.

If an error message indicating that the license server query failed appears, go to the Process
Status page to verify that the license server process is running. If the license server is not
running, you may need to reboot the server to start it.
When finished, continue your administration activities as needed.

! CAUTION:
CAUTION:

If the query is unsuccessful, you will see an error message indicating that the
license server query failed. In this case, you should go to the Process Status
page to verify that the license server is running. If the license server is not
running, reboot the server to start the license server.

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SES Software screen 8300 Server


This only applies to a system with the SES component installed.
This page provides the functionality to either enable or disable the SES component. The status
of SES is displayed on this page.
If the status of the SES is enabled, the Disable SES button appears. If the status of the SES is
disabled, the Enable SES button appears.
Click either Disable SES or Enable SES to change the status of the SES component.

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Server Upgrades screens

Messaging Software screen 8300 Server


From the Internal Messaging page, you can turn on the internal messaging
applicationCommunication Manager Messaging application.
Note:
You MUST purchase the S8300 license file that provides the Communication
Manager Messaging application. Otherwise, the messaging data types listed
below do not appear on the System Management Interface.

Note:

From the System Management Interface screens, Backup Now and Schedule Backup, you
must select a messaging data type to manually back up or to schedule automatic backups. The
data types are:

Announcements

Translations and Messages

Translations, Names, and Messages

Translations and Names

Translations

Scheduled Backup
Scheduled Backups do not require human intervention; however, you must ensure that the FTP
or the mail server to which Communication Manager Messaging backs up information has
adequate storage space.

! CAUTION:
CAUTION:

Depending on the number of subscribers, the number of announcement sets, and


the amount of data storage, one full system backup requires 300 MB data
storage or more. This is in addition to the data backed up for the S8300. The
system creates a new file based on the date and time the backup is run which
prevents overwriting a previously stored backup file.

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Appendix A:

Feature requirement specifications

These sections in this appendix explain how SES rules are applied:

Call processing software

Call processing software


Call processing software is explained in sections covering domains and routing:

RFC 3325 compliance

RFC 3325 compliance


The material in this book is based on regulatory compliance of RFC 3325 compliance.

Compliance with RFC 3325


The SES proxy complies with RFC 3325, Network Asserted Identity.
While RFC 3325 provides for a privacy header, this header does not provide complete
anonymity to the user. The privacy header only requires that the p-asserted-identity header be
removed from the request.

FNU requirements
The following sections describe how Feature Name URI (FNU) requirements are implemented.
In the column heading, PPM denotes Personal Profile Manager.

Call Forwarding All Calls FNU on page 312

Call Forward Busy - No Answer FNU on page 313

Directed Call Pickup FNU on page 315

Extended Call Pickup FNU on page 316

Calling Party Number Block FNU on page 316

Calling Party Number Unblock FNU on page 317

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Feature requirement specifications

Dial Intercom FNU on page 318

Drop FNU on page 318

Exclusion FNU on page 319

Off-PBX Call FNU on page 319

Last Number Dialed FNU on page 320

Malicious Call Trace FNU on page 320

AUDIX One-Step Recording FNU on page 321

Priority Call FNU on page 321

Send All Calls FNU on page 322

Transfer to Voice Mail FNU on page 323

Whisper Page Activation on page 324

Call Forwarding All Calls FNU


This FNU Activates or deactivates Call Forwarding All Calls.
Case 1FNU structure where Call Forwarding All Calls, of the endpoints own (1111) extension:
INVITE sip:1111@example.com;avaya-cm-fnu=call-forwarding-all;avaya-cmdestination=
4444444;avaya-cm-action=on SIP/2.0
INVITE sip:1111@example.com;avaya-cm-fnu=call-forwarding-all;avaya-cm-action=on
SIP/2.0
INVITE sip:1111@example.com;avaya-cm-fnu=call-forwarding-all;avaya-cm-action=offSIP/
2.0

Name

Values

Req/Opt

PPM

avaya-cm-action

on or off

Req

No

avaya-cm-destination

Any number within the


Communication Manager
dial plan, to which this
endpoint is being
forwarded.

Opt

No

Authorization: This example shows the use of this FNU on the endpoints own extension. It must
be authorized by the extensions class of service. See the next case for how to apply this
feature to another extension.
Communication Manager button: call-fwd Ext: (left blank)
Feature package: Yes

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FNU requirements

SDP required: Only if avaya-cm-action=on and avaya-cm-destination not specified. (if SDP
required, line appearance must be requested otherwise line appearance request will be
ignored)
Case 2FNU structure where Call Forwarding All Calls, of another endpoints (2222)
extension.
INVITE
sip:2222@example.com;avaya-cm-fnu=call-forwarding-all;avaya-cmdestinat
ion= 4444444;avaya-cm-action=on SIP/2.0
INVITE
sip:2222@example.com;avaya-cm-fnu=call-forwarding-all;avaya-cm-action=
on SIP/2.0
INVITE
sip:2222@example.com;avaya-cm-fnu=call-forwarding-all;avaya-cm-action=
off SIP/2.0
Name

Values

Req/Opt

PPM

avaya-cm-destination

Any number within the


Communication Manager
dial plan, to which this
endpoint is being forwarded

Opt

No

avaya-cm-action

on or off

Req

No

Authorization: An endpoint can use this FNU on another extension only if the endpoint has a
"call-fwd Ext: 2222 button administered on Communication Manager. Activates or deactivates
Call Forwarding All Calls, on the extension specified in the user part of the Request-URI.
Communication Manager button: call-fwd Ext: 2222
Feature package: Yes
SDP required: Only if avaya-cm-action=on and avaya-cm-destination not specified. (if SDP
required, line appearance must be requested otherwise line appearance request will be
ignored)

Call Forward Busy - No Answer FNU


Call Forward Busy/Dont Answer activates and deactivates call forwarding for calls when the
extension is busy or the user does not answer.
Case 1FNU structure where Call Forwarding All Calls of the endpoints own (1111) extension:
INVITE
sip:1111@example.com;avaya-cm-fnu=call-forwarding-busy-no-answer;avayacm-dest
ination=4444444;avaya-cm-action=on SIP/2.0

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Feature requirement specifications

INVITE
sip:1111@example.com;avaya-cm-fnu=call-forwarding-busy-no-answer;avayacm-acti
on=on SIP/2.0
INVITE
sip:1111@example.com;avaya-cm-fnu=call-forwarding-busy-no-answer;avayacm-acti
on=off SIP/2.0

Name

Values

Req/Opt

PPM

avaya-cm-action

on or off

Req

No

avaya-cm-destination

Any number within the


Communication Manager
dial plan, to which this
endpoint is being
forwarded.

Opt

No

Authorization: This example shows the use of this FNU on the endpoints own extension. It must
be authorized by the extensions class of service. See the next case for how to apply this
feature to another extension.
Communication Manager button: cfwd-bsyda Ext: (left blank)
Feature package: Yes
SDP required: Only if avaya-cm-action=on and avaya-cm-destination not specified. (if SDP
required, line appearance must be requested, otherwise line appearance request will be
ignored)
Case 2FNU structure where Call Forwarding All Calls of another endpoints (2222) extension:
INVITE
sip:2222@example.com;avaya-cm-fnu=call-forwarding-busy-no-answer;avaya
cm- destination=4444444;avaya-cm-action=on SIP/2.0
INVITE
sip:2222@example.com;avaya-cm-fnu=call-forwarding-busy-no-answer;avaya
cm- action=on SIP/2.0

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FNU requirements

INVITE
sip:2222@example.com;avaya-cm-fnu=call-forwarding-busy-no-answer;avaya
cm- action=off SIP/2.0
Name

Values

Req/Opt

PPM

avaya-cm-action

on or off

Req

No

avaya-cm-destination

Any number within the


Communication Manager
dial plan, to which this
endpoint is being
forwarded.

Opt

No

Authorization: An endpoint can use this FNU on another extension only if the endpoint has a
cfwd-bsyda Ext: 2222 button administered on Communication Manager.
Description: Call Forward Busy/Dont Answer activates and deactivates call forwarding for calls
when the extension is busy or the user does not answer, on the extension specified in the user
part of the Request-URI.
CM button: cfwd-bsyda Ext: 2222
Feature package: Yes
SDP required: Only if avaya-cm-action=on and avaya-cm-destination not specified. (if SDP
required, line appearance must be requested, otherwise line appearance request will be
ignored).

Directed Call Pickup FNU


Directed Call Pickup allows the user to answer a call ringing at another extension without having
to be a member of a pickup group.
Directed Call Pickup FNU Structure:
INVITE sip:1111@example.com;avaya-cm-fnu=call-pickup-directed;avaya-cmextension=3333
SIP/2.0
INVITE sip:1111@example.com;avaya-cm-fnu=call-pickup-directed SIP/2.0

Parameters:
Name

Values

Req/Opt

PPM

avaya-cm-extension

The Communication
Manager extension where
the call is alerting.

Opt

No

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Feature requirement specifications

Authorization: The endpoints need not be members of a group, but directed call pickup must be
authorized by the class of restriction for both endpoints.
Communication Manager button: dir-pkup
Feature package: No
SDP required: Yes

Extended Call Pickup FNU


Extended Group Call Pickup allows a user to answer calls directed to another call pickup group.
Extended Group Call Pickup FNU structure:
INVITE sip:1111@example.com;avaya-cm-fnu=call-pickup-extended;avaya-cm-pickupnumber=3
SIP/2.0
INVITE sip:1111@example.com;avaya-cm-fnu=call-pickup-extended SIP/2.0

Parameters:
Name

Values

Req/Opt

PPM

avaya-cm-pickup-number

The pickup number from 1


to 24.

Opt

No

Authorization: The endpoint must be a member of a pickup group, and that pickup group must
be a member of an extended pickup group, which must also include the group of the endpoint
whose telephone is being picked up.
Communication Manager button: None. Accessed on the Communication Manager only via
an FAC.
Feature package: No
SDP required: Yes

Calling Party Number Block FNU


Calling Party Number Block blocks the sending of the calling party number for one call.
Calling Party Number Block FNU structure:
INVITE
sip:1111@example.com;avaya-cm-fnu=calling-party-block;avaya-cmdestinat
ion=4444444 SIP/2.0
INVITE sip:1111@example.com;avaya-cm-fnu=calling-party-block SIP/2.0

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FNU requirements

Parameters:
Name

Values

Req/Opt

PPM

avaya-cm-destination

Any number within the


Communication Manager
dial plan to which this call is
being directed.

Opt

No

Authorization: None
Communication Manager button: cpn-blk
Feature package: No
SDP required: Yes

Calling Party Number Unblock FNU


Calling Party Number Unblock deactivates calling party number (CPN) blocking and allows the
CPN to be sent for a single call.
Calling Party Number Unblock FNU structure:
INVITE
sip:1111@example.com;avaya-cm-fnu=calling-party-unblock;avaya-cmdestin
ation=
4444444 SIP/2.0
INVITE sip:1111@example.com;avaya-cm-fnu=calling-party-unblock SIP/2.0
Parameters:
Name

Values

Req/Opt

PPM

avaya-cm-destination

Any number within the


Communication Manager
dial plan to which this call is
being directed

Opt

No

Authorization: None
Communication Manager button: cpn-unblk
Feature package: No
SDP required: Yes

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Feature requirement specifications

Dial Intercom FNU


Dial Intercom places a call to the station associated with the button. The called user receives a
unique alerting indication. The endpoint extension and destination extension must be in the
same intercom group. This feature is exactly like Automatic Intercom except for the way that the
dial code is specified. PPM can provide the dial code for Automatic Intercom, but not for Dial
Intercom.
Dial Intercom FNU structure:
INVITE sip:1111@example.com;avaya-cm-fnu=dial-intercom;avaya-cm-group=9;avayacmdial-code=12 SIP/2.0
INVITE sip:1111@example.com;avaya-cm-fnu=dial-intercom;avaya-cm-group=9 SIP/2.0

Parameters:
Name

Values

Req/Opt

PPM

avaya-cm-group

Any number within the


Communication Manager dial
Intercom group number from 1 to 32.

Req

Yes

avaya-cm-dial-code

1- or 2-digit number

Opt

No

Authorization: An endpoint can use this FNU for a intercom group that matches an administered
Communication Manager button for this extension.
Communication Manager button: dial-icom Grp: 9
Feature package: No
SDP required: Yes

Drop FNU
Drop FNU allows users to drop calls. Users can drop calls from automatic hold or drop the last
party they added to a conference call.
Drop FNU structure:
INVITE sip:1111@example.com;avaya-cm-fnu=drop SIP/2.0
Parameters: None
Authorization: None
Communication Manager button: drop
Feature package: No
SDP required: No

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FNU requirements

Exclusion FNU
Exclusion allows multi-appearance telephone users to keep other users with appearances of
the same extension from bridging onto an existing call. If the user activates the Exclusion button
while other users are already bridged onto the call, the other users are dropped.
There are two ways to activate Exclusion.

Manual Exclusionwhen the user presses the exclusion button (either during dialing or
during the call)

Automatic Exclusionas soon during a call, the user presses the exclusion button

Exclusion FNU structure:


INVITE sip:1111@example.com;avaya-cm-fnu=exclusion
;avaya-cm-action=on SIP/2.0
INVITE sip:1111@example.com;avaya-cm-fnu=exclusion
;avaya-cm-action=off SIP/2.0
Parameters:
Name

Values

Req/Opt

PPM

avaya-cm-action

on or off

Opt

No

Authorization: This request always applies to the endpoints own extension. Automatic
exclusion must be authorized by the extensions class of service.
Description:
Communication Manager button: exclusion
Feature package: No
SDP required: No

Off-PBX Call FNU


This FNU provides the capability to enable and disable the extending of an EC500 call.
Off-PBX Call FNU structure:
INVITE sip:1111@example.com;avaya-cm-fnu=off-pbx;avaya-cm-action=on SIP/2.0
INVITE sip:1111@example.com;avaya-cm-fnu=off-pbx;avaya-cm-action=off SIP/2.0

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Feature requirement specifications

Parameters:
Name

Values

Req/Opt

PPM

avaya-cm-action

on or off

Req

No

Authorization: This request always applies to the endpoints own extension.


Communication Manager button: ec500
Feature package: Yes
SDP required: No

Last Number Dialed FNU


Last Number Dialed (redial) originates a call to the number last dialed by the station.
Last Number Dialed FNU structure:
INVITE sip:1111@example.com;avaya-cm-fnu=last-number-dialed SIP/2.0
Parameters: None
Authorization: None
Communication Manager button: last-numb
Feature package: No
SDP required: Yes

Malicious Call Trace FNU


Malicious Call Trace Activation sends a message to the MCT control extensions stating that the
user wants to trace a malicious call. MCT activation also starts recording the call, if the system
has a MCT voice recorder.
Malicious Call Trace FNU structure:
INVITE sip:1111@example.com;avaya-cm-fnu=mct SIP/2.0
INVITE sip:1111@example.com;avaya-cm-fnu=mct-cancel SIP/2.0
Parameters: None
Authorization: Must be authorized by the endpoints class of restriction
Communication Manager button: mct-act (to activate). Only an FAC to cancel.
Feature package: No
SDP required: No

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FNU requirements

AUDIX One-Step Recording FNU


This feature allows a station user to start and end the recording of an in-progress conversation
using the AUDIX system recording facility. Note that avaya-cm-extension is optional when
avaya-cm-action is "off" (because a station can only have one of these buttons).
AUDIX One-Step Recording
INVITE sip:1111@example.com; avaya-cm-fnu=one-touch-recording;
avaya-cmextension=3333;avaya-cm-action=on SIP/2.0
INVITE sip:1111@example.com;avaya-cm-fnu=one-touch-recording;avaya-cmaction=off SIP/
2.0

Parameters:
Name

Values

Req/Opt

PPM

avaya-cm-action

on or off

Req

No

avaya-cm-extension

The Communication
Manager extension of an
AUDIX hunt group

Req

Yes

Authorization: An endpoint can use this FNU on another extension only if the endpoint has a
Communication Manager button audix-rec button with a matching extension.
Communication Manager button: audix-rec Ext: 3333
Feature package: No
SDP required: No

Priority Call FNU


Priority Calling allows a user to place priority calls or change an existing call to a priority call.
Priority Call FNU structure:
INVITE sip:1111@example.com;avaya-cm-fnu=priority-call;avaya-cm-destination=4444444
SIP/2.0
INVITE sip:1111@example.com;avaya-cm-fnu=priority-call SIP/2.0

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Feature requirement specifications

Parameters:
Name

Values

Req/Opt

PPM

avaya-cm-destination

Any number within the


Communication Manager
dial plan, to which this call
is being directed

Opt

No

Authorization: None
Communication Manager button: priority
Feature package: No
SDP required: Yes

Send All Calls FNU


Send All Calls allows users to temporarily direct all incoming calls to coverage regardless of the
assigned call-coverage redirection criteria.

Send All Calls of the endpoints own (1111) extension FNU structure
INVITE sip:1111@example.com;avaya-cm-fnu=sac;avaya-cm-action=on SIP/2.0
INVITE sip:1111@example.com;avaya-cm-fnu=sac;avaya-cm-action=off SIP/2.0

Parameters:
Name

Values

Req/Opt

PPM

avaya-cm-action

on or off

Req

No

Authorization: This example shows the use of this FNU on the endpoints own extension. No
authorization is required. See the next case for how to apply this feature to another extension.
Communication Manager button: send-calls Ext: (left blank)
Feature package: Yes
SDP required: No

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FNU requirements

Send All Calls of another endpoints (2222) extension FNU structure


INVITE sip:2222@example.com;avaya-cm-fnu=sac;avaya-cm-action=on SIP/2.0
INVITE sip:2222@example.com;avaya-cm-fnu=sac;avaya-cm-action=off SIP/2.0

Parameters:
Name

Values

Req/Opt

PPM

avaya-cm-action

on or off

Req

No

Authorization: An endpoint can use this FNU on another extension only if the endpoint has a
"send-calls Ext: 2222" button administered on Communication Manager.
Description: Applied to another extension.
Communication Manager button: send-calls Ext: 2222
Feature package: Yes
SDP required: No

Transfer to Voice Mail FNU


Transfer to Voice Mail FNU allows coverage to transfer the caller to the original call recipients
AUDIX mail where the caller can leave a message.
Transfer to Voice Mail FNU structure:
INVITE sip:1111@example.com;avaya-cm-fnu=transfer-to-voicemail SIP/2.0
Parameters: None
Authorization: None
Communication Manager button: None. Accessed on the Communication Manager only by an
FAC.
Feature package: No
SDP required: No

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Feature requirement specifications

Whisper Page Activation


Whisper Page Activation allows a user to make and receive whisper pages. A whisper page is
an announcement sent to another extension that is active on a call where only the person on the
extension hears the announcement. Other parties on the call cannot hear the announcement.
Whisper Page Activation FNU structure:
INVITE sip:1111@example.com;avaya-cm-fnu=whisper-page;avaya-cm-extension=3333 SIP/2.0
INVITE sip:1111@example.com;avaya-cm-fnu=whisper-page SIP/2.0

Parameters:
Name

Values

Req/Opt

PPM

avaya-cm-extension

The Communication
Manager extension to which
you want to whisper

Req

No

Authorization: The user must have a class of restriction (COR) that allows intra-switch calling to
use whisper paging, and the extension to which you are whispering must not have blocked
whispers.
Communication Manager button: whisp-act
Feature package: No
SDP required: Yes

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Appendix B:

Terminal requirements for SIP

This appendix discusses Communication Managers terminal requirements with respect to SIP.

Terminals

Terminals
Avaya Communication Manager OPTIM requirements
Outgoing From header
OPTIM formats the outgoing From: URI field in the call that leaves the server from a non-SIP
telephone to a SIP IP telephone. The From header is determined as follows:
Display parameter followed by administered digits at authoritative URI. The digits depend on the
configuration set option calling number style. There are two choices: network and PBX. PBX is
the station extension. Network is the network station, modified by either the public or the private
numbering table. The domain is taken from the Network Regions screen. If this is not properly
administered in Avaya Communication Manager, then the default will be the following:
anonymous.unknown.domain.
For an incoming Integrated Services Digital Network (ISDN) call terminating to an OPTIM OPS
station, the display information comes from the display information element (IE), and the handle
is from the calling number. The domain is taken from the Network Regions screen, as above.

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Terminal requirements for SIP

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Glossary
A
access code

A dial code of 1 to 3 digits that activates a feature, cancels a feature, or


accesses an outgoing trunk.

Access Security
Gateway (ASG)

A software module that secures Avaya Global Services log in accounts on


many Avaya servers. Each login attempt on these accounts is met with a
one-time challenge string that must be answered with the correct one-time
response.

American National
Standards Institute
(ANSI)

A professional technical association that supports standards for transmission,


protocol, and high-level languages, and that represents the U.S. in the
International Organization for Standards. ANSI standards are for voluntary use
in the U.S.

Avaya
Communication
Manager

An open, scalable, highly reliable, and secure telephony application.


Communication Manager provides user functionality and system management
functionality, intelligent call routing, application integration and extensibility, and
enterprise communications networking.

B
bearer channel
(B-channel)

A 64-kbps channel or a 56-kbps channel that carries a variety of digital


information streams. A B-channel carries voice at 64 kbps, data at up to 64
kbps, WebLM voice encoded at 64 kbps, and voice at less than 64 kbps, alone
or combined. See also data channel (D-channel).

bus

A multiconductor electrical path that transfers information over a common


connection from any of several sources to any of several destinations. See also
packet bus; time-division multiplex (TDM) bus.

C
Call Detail
Recording (CDR)

A file that uses software and hardware to record call data. CDR was formerly
called Station Message Detail Recording (SMDR). See also Call Detail
Recording utility (CDRU).

Call Detail
Recording utility
(CDRU)

Software that collects, stores, filters, and provides output of call detail records.
See also Call Detail Recording (CDR).

carrier

An enclosed shelf that contains vertical slots that hold circuit packs.

CCRON

coverage of calls redirected off-network.

central office (CO)

Telephone switching equipment that provides local telephone service and


access to toll facilities for long distance calling.

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channel

channel

(1) A circuit-switched call. (2) A communications path that transmits voice and
data. (3) In WebLM transmission, all the contiguous time slots or noncontiguous
time slots that are necessary to support a call. For example, an H0-channel
uses six 64-kbps time slots. (4) A digital signal-0 (DS0) on a T1 facility or an E1
facility that is not specifically associated with a logical circuit-switched call. See
also data channel (D-channel).

circuit

(1) An arrangement of electrical elements through which electric current flows.


(2) A channel or a transmission path between two or more points.

circuit pack

A circuit card on which electrical circuits are printed, and integrated circuit (IC)
chips and electrical components are installed. A circuit pack is installed in a
SSH carrier. One example is the TN2302.

Class of Restriction
(COR)

A feature that allows up to 96 classes of call-origination restrictions and


call-termination restrictions for telephones, telephone groups, data modules,
and trunk groups. See also Class of Service (COS).

Class of Service
(COS)

A feature that uses a number to specify whether telephone users can activate
the Automatic Callback (ACB), Call Forwarding All Calls, Data Privacy, or
Priority Calling features. See also Class of Restriction (COR).

CCITT

Comitte Consultatif International Telephonique et Telegraphique. See


International Telecommunications Union (ITU).

communications
system

A software-controlled processor complex that interprets dial pulses, tones, and


keyboard characters, and makes the proper connections within the system and
externally. The communications system consists of a digital computer, software,
storage devices, and carriers, with special hardware to perform the
connections. A communications system provides communications services for
the telephones on customer premises and the data terminals on customer
premises, including access to public networks and Point-to-Point Protocol
(PPP)s. See also SSH.

Controlled Local
Area Network
(CLAN) circuit pack

A circuit pack (TN799B) in an Avaya DEFINITY port network (PN) that provides
TCP/IP connectivity to adjuncts over Ethernet or Point-to-Point Protocol (PPP).
The CLAN circuit pack serves as the network interface for a DEFINITY server.
The CLAN terminates IP (TCP and UDP), and relays those sockets and
connections up to the Avaya DEFINITY server.

CPN

Called-party number

CPN/BN

Calling-party number/billing number

CSP

Cellular Service Provider.

customer-premises
equipment (CPE)

Equipment that is connected to the telephone network, and that resides on a


customer site. CPE can include telephones, modems, fax machines, video
conferencing devices, switches, and so on.

D
data channel
(D-channel)

A 16-kbps channel or a 64-kbps channel that carries signaling information or


data on an Integrated Services Digital Network Basic Rate Interface (ISDN-BRI)

328 Administering SES on S8300

feature

or Integrated Services Digital Network Primary Rate Interface (ISDN-PRI). See


also bearer channel (B-channel).
data
communications
equipment (DCE)

Equipment on the network side of a communications link that makes the binary
serial data from the source or the transmitter compatible with the
communications channel. DCE is usually a modem, a data module, or a packet
assembly/disassembly (PAD).

data module

An interconnection device between a Basic Rate Interface (BRI) or a Digital


Communications Protocol (DCP) interface of the SSH, and the data terminal
equipment (DTE) or data channel (D-channel).

data terminal

An input/output (I/O) device that has either switched access or direct access to
a host computer or to a processor interface.

data terminal
equipment (DTE)

Equipment that comprises the endpoints in a connection over a data circuit. In a


connection between a data terminal and a host, the terminal, the host, and the
associated modems or data modules comprise the DTE.

digital

The representation of information by discrete steps. Compare with analog.

Digital
Communications
Protocol (DCP)

A proprietary protocol that transmits both digitized voice and digitized data over
the same communications link. A DCP link consists of two 64-kbps information
(I) channels, and one 8-kbps signaling (S) channel. The DCP protocol supports
two information-bearing channels, and thus two telephones or data modules.
The I1 channel is the DCP channel that is assigned on the first page of the 8411
Station screen. The I2 channel is the DCP channel that is assigned on the
analog adjunct page of the 8411 Station screen, or on the data module page.

dual-tone
multifrequency
(DTMF)

The touchtone signals used for in-band telephone signaling.

Dynamic Host
Configuration
Protocol (DHCP)

An IETF protocol (RFCs 951, 1534, 1542, 2131, and 2132) that assigns IP
addresses dynamically from a pool of addresses instead of statically.

E
edge

An Edge server handles user requests sent to and from SES home server(s).

extension

A number that routes calls through a communications system. With a Uniform


Dial Plan (UDP) or a main-satellite dialing plan, extensions also route calls
through a Point-to-Point Protocol (PPP).

F
FNE

Feature Name Extension

FNU

Feature Name URI

FTP

File transfer protocol.

feature

A specifically defined function or service that the system provides

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H.323

H
H.323

An International Telecommunications Union (ITU) standard for switched


multimedia communication between a LAN-based multimedia endpoint and a
gatekeeper.

home

An SES Home server handles user requests sent to it from the edge server.

host computer

A computer that is connected to a network, and that processes data from


data-entry devices.

I
IE

See information element (IE).

IEEE

See Institute of Electrical and Electronics Engineers (IEEE).

IETF

See Internet Engineering Task Force (IETF).

IM

Instant Messaging. The instant-messaging client software required for the


Avaya Communication Manager release 2.0 or later is a version of the Avaya IP
Softphone R5 and later, and the SIP Softphone R2 and later.

information element
(IE)

The name for the data fields within an Integrated Services Digital Network
(ISDN) Layer 3 message.

Initialization and
Administration
System (INADS)

A software tool that is used by Avaya Services personnel for communication,


remote management and troubleshooting of customers alarms and traps.

IP interface

A CLAN, ethernet processor interface, or procr that lets the server connect
using internet protocol.

Institute of Electrical
and Electronics
Engineers (IEEE)

An organization that produces standards for local area network (LAN)


equipment.

Integrated Services
Digital Network
(ISDN)

A public network or a Point-to-Point Protocol (PPP) that provides end-to-end


digital communications for all services to which users have access. An ISDN
uses a limited set of standard multipurpose
user-network interfaces that are defined by the CCITT. Through internationally
accepted standard interfaces, an ISDN provides digital circuit switching
communications or packet switching communications within the network. An
ISDN provides links to other ISDNs to provide national digital communications
and international digital communications. See also Integrated Services Digital
Network Basic Rate Interface (ISDN-BRI); Integrated Services Digital Network
Primary Rate Interface (ISDN-PRI).

Integrated Services
Digital Network
Basic Rate Interface
(ISDN-BRI)

The interface between a communications system and terminal that includes two
64-kbps bearer channel (B-channel)s for transmitting voice or data, and one
16-kbps data channel (D-channel) for transmitting associated B-channel call
control and out-of-band signaling information. ISDN-BRI also includes 48 kbps
for transmitting framing and D-channel contention information, for a total
interface speed of 192 kbps. ISDN-BRI serves ISDN terminals and digital

330 Administering SES on S8300

Internet Protocol (IP)

terminals that are fitted with ISDN terminal adapters. See also Integrated
Services Digital Network Primary Rate Interface (ISDN-PRI).
Integrated Services
Digital Network
Primary Rate
Interface (ISDN-PRI)

The interface between multiple communications systems that in North America


includes 24 64-kbps channels that correspond to the North American digital
signal-level 1 (DS1) standard rate of 1.544 Mbps. The most common
arrangement of channels in ISDN-PRI is 23 64-kbps bearer channel
(B-channel)s for transmitting voice and data, and one 64-kbps data channel
(D-channel) for transmitting associated B-channel call control and out-of-band
signaling information. With nonfacility-associated signaling (NFAS), ISDN-PRI
can include 24 B-channels and no D-channel. See also Integrated Services
Digital Network (ISDN); Integrated Services Digital Network Basic Rate
Interface (ISDN-BRI).

International
Organization for
Standards

A worldwide federation of standards bodies who issue International Standards


for technological, scientific, intellectual, and economic activity. The federation is
called ISO, and the US representative to the federation is the American
National Standards Institute (ANSI).

International

An international organization that sets universal standards for data


communications, including Integrated Services Digital Network (ISDN). ITU was
formerly known as International Telegraph and Telephone Consultative
Committee (CCITT).

Telecommunications

Union (ITU)
International
Telegraph and
Telephone
Consultative
Committee

See International Telecommunications Union (ITU).

Internet Engineering
Task Force (IETF)

One of two technical working bodies of the Internet Activities Board. The IETF
develops new Transmission Control Protocol (TCP)/Internet Protocol (IP) (for
example, TCP/IP) standards for the Internet.

Internet Protocol
(IP)

A connectionless protocol that operates at Layer 3 of the Open Systems


Interconnect (OSI) model. IP protocol is used for Internet addressing and
routing packets over multiple narrowbands to a final destination. IP protocol
works in conjunction with Transmission Control Protocol (TCP), and is usually
identified as TCP/IP.

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local area network (LAN)

L
local area network
(LAN)

A networking arrangement that is designed for a limited geographical area.


Generally, a LAN is limited in range to a maximum of 6.2 miles, and provides
high-speed carrier service with low error rates. Common configurations include
daisy chain, star (including circuit-switched), ring, and bus.

M
MAC address (or
MAC name)

A 48-bit number, uniquely identifying and programmed into each network


interface card or device.

media server
interface

A CLAN card in an Avaya server running Avaya Communication Manager.

MWI

messaging waiting indication. For example, a visual alert of new voice mail.

MIB

management information base. A type of hierarchical database, addressing


object identifiers, used to manage devices in a communications network.

N
NAME1

Legacy name, Latin characters, usually displayable, for example Eurofont and
Kanafont encoding.

NAME2

UTF-8 encoding. Used for multibyte character sets such as Chinese ideograms
Hiragana, Katakana, and Hangul

narrowband

A circuit-switched call at a data rate of 64 kbps or less. All switch calls that are
not WebLM are considered to be narrowband. Compare with wide band.

network

A series of points, nodes, or stations that are connected by communications


channels.

network region

Network Region is a flexible administrative concept. A network region is an


attribute associated with Communication Manager resources. It is used in the
administration of, among other things, resource allocation and security.
For example, when an H.323, or SIP, IP endpoint requires a Gateway Resource
to set up a talk path with a non-IP endpoint, like a DCP telephone, for example,
Communication Manager checks the network region parameter to attempt to
get that gateway resource from the same Network Region, that is, as near to
the endpoint as possible, to minimize trunk usage and delay.

node

A switching point or a control point for a network. Nodes are either tandem or
terminal. Tandem nodes receive signals, and pass the signals on. Terminal
nodes originate a transmission path, or terminate a transmission path.

nonce

Random value sent in a communications protocol exchange, often used to


detect replay attacks.
This specifically refers to the use of random information inserted in a challenge
for SIP digest authentication. The algorithms are essentially the same as for
HTTP, and are described in RFC2617.

332 Administering SES on S8300

Plain Old Telephone Service (POTS)

O
OATS

Origination and Termination Signaling. Formerly known as an origination-based


call flow or W call flow. In a call-flow diagram, this describes the direction,
initiation, and termination of signaling.

off-PBX station
(OPS)

A telephone that Avaya Communication Manager does not control, such as a


cellular telephone or the home telephone of a user. The features of
Communication Manager can be extended to an OPS through switch
administration by associating the extension of the office telephone with the
off-site telephone.

OPS

Outboard Proxy SIP.

Open Systems
Interconnect (OSI)

A system of seven independent communication protocols defined by the


International Organization for Standards or ISO. Each of the seven layers
enhances the communications services of the layer below, and shields the layer
above from the implementation details of the lower layer. In theory, this
structure can be used to build communications systems from independently
developed layers.

origination-based
call flow

See OATS.

O/S

Operating System.

P
packet

A group of bits that is used in packet switching and that is transmitted as a


discrete unit. A packet includes a message element and a control information
element (IE). The message element is the data. The control IE is the header. In
each packet, the message element and the control IE are arranged in a
specified format.

packet assembly/
disassembly (PAD)

The process of packetizing control data and user data from a transmitting
device before the data is forwarded through the packet network.The receiving
device disassembles the packets, removes the control data, and then
reassembles the packets, thus reconstituting the user data in its original form.

packet bus

A bus with a wide bandwidth that transmits packets.

packet switching

A data-transmission technique that segments and routes user information in


discrete data envelopes that are called packets. Control information for routing,
sequencing, and error checking is appended to each packet. With packet
switching, a channel is occupied only during the transmission of a packet. On
completion of the transmission, the channel is made available for the transfer of
other packets.

PBX

private branch exchange. See SSH.

Plain Old Telephone


Service (POTS)

Basic voice communications with standard, single-line phones accessing the


public switched telephone network (PSTN).

Issue 2.0 May 2009

333

PPM

PPM

Personal Profile Manager (PPM) is a centralized repository of personalized


data, such as contact lists or access control lists. PPM provides a Web Services
interface that allows a client, such as a SIP telephone or SIP Softphone, to
download a particular user's profile, thus allowing the user the mobility to move
around to different devices but maintain access to the user's unique
information.
As an example, a user might log in one day at a telephone at a service desk,
and then the next from a Softphone while working from home. In each case, the
user's personal profile would appear at each of those devices.

Point-to-Point
Protocol (PPP)

A standard (largely replacing SLIP) allowing a computer to use TCP/IP with a


regular telephone line.

port

A data-transmission access point or voice-transmission access point on a


device that is used for communicating with other devices.

private network

A network exclusively for the telecommunications needs of a particular


customer.

processor ethernet

A logical connection between the server itself and a network interface card. The
way this connection is administered in Communication Manager determines
what type of traffic the NIC allows.

procr

See processor ethernet.

protocol

A set of conventions or rules that governs the format and the timing of message
exchanges. A protocol controls error correction and the movement of data.

proxy trust domain

Includes those SIP servers and gateways, but not endpoints with identities
administered on the server running SES.

public network

A network to which all customers have open access for local calling and long
distance calling.

public switched
telephone network
(PSTN)

The public worldwide voice telephone network.

R
RAS

Remote Access Server (or in Microsoft Windows operating systems, Remote


Access Service).

Real-time Transfer
Protocol (RTP)

An Internet Engineering Task Force (IETF) protocol (RFC 1889) that addresses
the problems that occur when video and other exchanges with real-time
properties are delivered over a local area network (LAN) that is designed for
data. RTP gives higher priority to video and other real-time interactive
exchanges than to connectionless data.

RFA

Remote Feature Activation is a web-based application which is used to obtain


Avaya authentication and licensing files.

RFC

Request for Comments designates Internet Engineering Task Force (IETF)


standards that are drafts.

334 Administering SES on S8300

tie trunk

RNIS

Remote Network Implementation Services is a contract installation services


group within Avaya Inc.

RPM

RedHat Package Manager

RTC

Real Time Communication

RTCP

Real Time Control Protocol

S
S8400

A hardware platform for use as an Avaya server that is a single module. The
S8400 uses a flash drive, and the SAMP functionality is on the board. No
separate chassis is required.

S8500

A hardware platform from the IBM x305 series. This machine uses an RSA for a
remote maintenance board.

S8500B

A hardware platform from the IBM x306 series. This machine uses a SAMP for
a remote maintenance board.

SAMP

Server Availability Management Processor. A remote maintenance board.

SCCAN

The Seamless Converged Communications Across Networks (SCCAN) solution


offers voice and data access from a single SCCAN handset integrated with a
desk phone across the corporate Wireless Local Area Network (WLAN) and
public Global System for Mobile communication (GSM) and cellular networks.
A signaling protocol for Internet conferencing, telephony, presence, events
notification, and instant messaging. SIP initiates call setup, routing,
authentication, and other feature messages to endpoints within an IP domain.
See also H.323; Voice over IP (VoIP).

Session Initiated
Protocol (SIP)

SIP Enablement
Services

SES. SIP Enablement Services is the name for Avayas solution that was
previously called Converged Communication Server.

SSH

Secure SHell is a protocol for secure remote login and other secure network
services over an insecure network. It provides for server authentication, and
data integrity with perfect port-forwarding secrecy.

SSL

Secure Socket Layer.

subscriber

A subscriber is one of the following: a SIP Enablement Services host or other


SIP node, a SIP user (per Contact), or a server (running Avaya Communication
Manager 2.0 or later).

switch

Any kind of telephone switching system. See also communications system.

T
TAC

trunk-access code

TCP

See Transmission Control Protocol (TCP).

TCP/IP

See Internet Protocol (IP). See also Transmission Control Protocol (TCP).

tie trunk

A telecommunications channel that directly connects two private switching


systems.

Issue 2.0 May 2009

335

time-division multiplex (TDM) bus

time-division
multiplex (TDM) bus

A bus that is time-shared regularly by pre allocating short time slots to each
transmitter. In a SSH, all Plain Old Telephone Service (POTS) circuits are
connected to the time-division multiplex (TDM) bus, and any port can send a
signal to any other port. See also time-division multiplexing (TDM).

time-division
multiplexing (TDM)

A form of multiplexing that divides a transmission channel into successive time


slots. See also
time-division multiplex (TDM) bus.

time slot

In the SSH, a time slot refers to either a digital signal level-0 (DS0) on a T1
facility or an E1 facility, or a 64-kbps unit on the time-division multiplex (TDM)
bus or fiber connection between port networks (PNs) that is structured as 8 bits
every 125 microseconds.

Transmission
Control Protocol
(TCP)

A connection-oriented transport-layer protocol, IETF STD 7. RFC 793, that


governs the exchange of sequential data. Whereas the Internet Protocol (IP)
deals only with packets, TCP enables two hosts to establish a connection and
exchange streams of data. TCP guarantees delivery of data, and also
guarantees that packets are delivered in the same order in which the packets
are sent.

Transport Layer
Security (TLS)

An IETF standard (RFC 2246) to supersede Netscapes Secure Socket Layer


(SSL) and provide host-to-host data connections with encryption and
certification at the transport layer.

trunk

A dedicated communications channel between two communications systems or


central office (CO)s.

trunk access code


(TAC)

A dial access code used to access a specific trunk.

trunk group

Telecommunications channels that are assigned as a group for certain


functions, and that can be used interchangeably between two communications
systems or central office (CO)s.

U
UDP

User Datagram Protocol

URI

Uniform Resource Identifier

URL

Uniform Resource Location

V
VoIP

Voice over Internet Protocol (IP)

W
W call flow

See OATS.

336 Administering SES on S8300

Index

Index

Numerical
802.1 Parameters
Edit System Properties screen . . . . . . . . . . 109

A
Add Another Handle command . . . . . . . . . . . 163
Add Another User command . . . . . . . . . . . . 126
Add Contact command . . . . . . . . . . . . 134, 146
Add Contact screens . . . . . . . . . . . . . . . . 138
Add Group screens . . . . . . . . . . . . . . . . 141
Add Handle in a New Group screens . . . . . . . . 173
Add Handle in New Group command . . . . . . . . 163
Add Handle screens . . . . . . . . . . . . . . . . 169
Add Host Contact for user screens . . . . . . . . . 171
Add Host screen . . . . . . . . . . . . . . . . . . 111
Add Media Server screen. . . . . . . . . . . . . . 119
add or prevent permissions . . . . . . . . . . . . . 181
Add User screens . . . . . . . . . . . . . . . . . 128
administer stations . . . . . . . . . . . . . . . . . 27
administering
Feature-Related System Parameters screen . . . 77
IP Network Region screen . . . . . . . . . . . . 51
Locations screen . . . . . . . . . . . . . . . . 56
Signaling Group screen . . . . . . . . . . . . 24, 69
SIP . . . . . . . . . . . . . . . . . . . . . . 19
SIP trunks . . . . . . . . . . . . . . . . . . . 19
System Capacity screen . . . . . . . . . . . . 76
System-Parameters Call Coverage/Call Forwarding
screen . . . . . . . . . . . . . . . . . . . . 79
System-Parameters Customer-Options screen . 20, 80
Trunk Group screen. . . . . . . . . . . . 25, 86, 97
Trunk Group screen page 2 . . . . . . . . . . . 97
Trunk Group screens . . . . . . . . . . . . . . 86
administration
administering stations . . . . . . . . . . . . . . 27
call routing . . . . . . . . . . . . . . . . . . . 22
detailed screens . . . . . . . . . . . . . . . . 29
enable SIP on Communication Manager . . . . . 20
set SIP device as OPTIM extension . . . . . . . 102
SIP trunks . . . . . . . . . . . . . . . . . . . 24
visiting user . . . . . . . . . . . . . . . . . . 28
Administration web interface . . . . . . . . . . . . 103
administration, Top-level screens . . . . . . . . . . 104
administrative screens . . . . . . . . . . . . . . . 29
Alarms screens . . . . . . . . . . . . . . . . . . 193
allow permissions . . . . . . . . . . . . . . . . . 181
ARS Digit Analysis Table

ANI Reqd field . . . . . . .


Call Type (for AAR only) field.
Call Type (for ARS only) field .
Dialed String field . . . . . .
Location . . . . . . . . . .
Max field . . . . . . . . . .
Min field . . . . . . . . . .
Node Number field . . . . .
Percent Full field . . . . . .
Route Pattern field. . . . . .
Audix One-Step recording FNU .
Authentication File screen . . . .
Avaya CM OPTIM terminals . . .

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32
33
33
34
34
35
35
35
35
321
289
325

B
backup . . . . . . . . . . . . . . . . . . . . . . 270
backup schedule . . . . . . . . . . . . . . . . . 270
block permissions . . . . . . . . . . . . . . . . 181

C
call appearances . . . . . . . . .
call capacity . . . . . . . . . . .
call coverage . . . . . . . . . . .
Call Forward Busy FNU . . . . . .
Call Forward FNU . . . . . . . .
call forwarding . . . . . . . . . .
call processing
SES . . . . . . . . . . . . .
call routing . . . . . . . . . . . .
calling party block FNU . . . . . .
calling party number unblock FNU .
capacity . . . . . . . . . . . . .
change permissions . . . . . . .
Choose Interface screen . . . . .
commands
Add Another Handle . . . . . .
Add Another User . . . . . . .
Add Contact
Group Details screen . . . .
My Contact List screen . . .
Add Group . . . . . . . . . .
Add Handle in New Group . . .
Back to My Contact List . . . .
Delete Extensions Also . . . .
Delete Group
Edit User Handles screen . .
Group Details screen . . . .

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313
312
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317
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180, 186
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Issue 2.0 May 2009

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Index

Delete Handle . . . . . . . . . . . .
Edit Handle. . . . . . . . . . . . . .
for Off-PBX Station Mapping screen . .
Free
List Media Server Extensions screen
Install . . . . . . . . . . . . . . . .
Install the Authentication File
previously downloaded . . . . . . .
specify below . . . . . . . . . . .
Reload Configuration . . . . . . . . .
Speed Dial . . . . . . . . . . . . . .
track availability . . . . . . . . . . .
Update Group . . . . . . . . . . . .
Configuration Set screen
Configuration Set Description field . . .
Configure Server screen . . . . . . . . .
Confirm Delete User screens . . . . . . .
connected party name . . . . . . . . . .
connection path . . . . . . . . . . . . .
connections
internet. . . . . . . . . . . . . . . .
modem. . . . . . . . . . . . . . . .
server . . . . . . . . . . . . . . . .
Contact Details screen . . . . . . . . . .
Contact List screens . . . . . . . . . . .
Contact List task . . . . . . . . . . . . .
contacts
end users buddy list . . . . . . . . .
of the end user . . . . . . . . . . . .
co-residency
port assignments . . . . . . . . . . .
server types . . . . . . . . . . . . .
Current Alarms screen . . . . . . . . . .

. . . . . 163
. . . . . 163
. . . . . 59
. . . . . 156
. . . . . 290
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. 290
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126, 132

. . . . . 126
. . . . . 126
. . . . . 120
. . . . . 111
. . . . . 194

D
Data Backup/Restore screen . . .
delete all displayed users screen .
Delete Contact screens . . . . .
Delete Extensions Also command .
Delete Group command
Edit User Handles screen . . .
Group Details screen . . . . .
Delete Group screen . . . . . . .
Delete Handle command . . . . .
delete multiple users . . . . . . .
delete selected users screen . . .
Devices Menu screens . . . . . .
Devices task . . . . . . . . . . .
Diagnostics screen . . . . . . . .
Dial Intercom FNU . . . . . . . .
Dial Plan Analysis screen
Call Type field . . . . . . . .
Dialed String field . . . . . . .
Percent Full field . . . . . . .

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126, 155
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126, 149
. . . 212
. . . 318

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. . . . . . . . . 42
. . . . . . . . . 42

338 Administering SES on the Avaya S8300 Server

Total Length field . . . . . . . . . . . . .


DID/Tie/ISDN/SIP Intercept Treatment field
Feature-Related System Parameters screen
DiffServ/TOS Parameters
Edit System Properties screen . . . . . . .
Directed Call Pickup FNU . . . . . . . . . . .
distinctive alerting . . . . . . . . . . . . . .
Distributed Office . . . . . . . . . . . . . . .
domain
authoritative . . . . . . . . . . . . . . . .
far-end . . . . . . . . . . . . . . . . . .
network region . . . . . . . . . . . . . .
Download Files screen . . . . . . . . . . . .
Drop FNU . . . . . . . . . . . . . . . . . .

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109
315
318
122

21, 51
. 72
. 21
302
318

E
Edit Default User Profile screen
Edit Handle command . . . .
Edit Handle detail screens . .
Edit Host Contact screens . . .
Edit System Properties screen.
Edit User Handles screen . . .
Edit User Handles screens . .
Edit User Profile screens . . .
Eject CD-ROM screen . . . .
Exclusion FNU . . . . . . . .
Extension tasks . . . . . . .
Extensions task . . . . . . .

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. . . . . 163
. . . . . 165
. . . . . 167
. . . . . 108
. . . . . 161
. . . . . 161
. . . . . 182
. . . . . 251
. . . . . 319
. . . . . 156
. 126, 158, 159

F
Feature Access Codes screen page 1
Auto Route Selection (ARS) Access Code1 field . . 43
Feature Related System Parameters screen
EMU Inactivity Interval for Deactivation . . . . . . 44
Feature-Related System Parameters screen . . . . . 77
Trunk-to-Trunk Transfer field . . . . . . . . . 77, 78
features
meet me conferencing . . . . . . . . . . . . . . 19
visiting user . . . . . . . . . . . . . . . . . . . 28
fields
802.1 Parameters . . . . . . . . . . . . . . . 109
ACA Assignment . . . . . . . . . . . . . . . . 97
Access Control Policy
Add Host screen . . . . . . . . . . . . . . . 112
Ack . . . . . . . . . . . . . . . . . . . . . . 195
Add Entry . . . . . . . . . . . . . . . . . . . 181
Add Media Server Extension . . . . . . . . . . 130
Add Memo . . . . . . . . . . . . . . . . . . 176
Address
Add Contact screen . . . . . . . . . . . . 138
One Touch Dial List screen . . . . . . . . . 150
Address 1, Address 2
Add User screen . . . . . . . . . . . . . . 130

Index

Edit Default User Profile screen . . . .


Edit User Profile screen . . . . . . . .
Search Users screen . . . . . . . . .
Alias
Add Contact screen . . . . . . . . . .
Group Details screen . . . . . . . . .
My Contact List screen . . . . . . . . .
Allow Emergency Contacts . . . . . . . .
Allow List . . . . . . . . . . . . . . . . .
Allow List/Block List . . . . . . . . . . . .
ANI Reqd . . . . . . . . . . . . . . . .
Application . . . . . . . . . . . . . . . .
Auth Code . . . . . . . . . . . . . . . .
Authoritative Domain . . . . . . . . . . .
Auto Route Selection (ARS) Access Code1
Backup Method . . . . . . . . . . . . . .
Block List . . . . . . . . . . . . . . . .
Bridged Appearance . . . . . . . . . . .
Bridged calls . . . . . . . . . . . . . . .
Busy Threshold . . . . . . . . . . . . . .
Button
One Touch Dial List screen. . . . . . .
Ringer Settings screen . . . . . . . . .
Bypass If IP Threshold Exceeded . . . . .
Call Limit . . . . . . . . . . . . . . . . .
Call Type . . . . . . . . . . . . . . . . .
Call Type (for AAR only) . . . . . . . . .
Call Type (for ARS only) . . . . . . . . .
Calls Allowed . . . . . . . . . . . . . . .
CCS Version . . . . . . . . . . . . . . .
CDR Reports . . . . . . . . . . . . . . .
Change Modem Settings . . . . . . . . .
Change Permissions . . . . . . . . . . .
Change Permissions Type . . . . . . . .
Choose License Source . . . . . . . . . .
Choose Software . . . . . . . . . . . . .
City
Add User screen . . . . . . . . . . .
Edit Default User Profile screen . . . .
Edit User Profile screen . . . . . . . .
Search Users screen . . . . . . . . .
CM FQD Name or IP Address
Add Media Server screen . . . . . . .
CM Login
Add Media Server screen . . . . . . .
CM Password/CM Password Confirm
Add Media Server screen . . . . . . .
Configuration Set . . . . . . . . . . . . .
Configuration Set Description . . . . . . .
Contact
Add Host Contact screen. . . . . . . .
Add User screen . . . . . . . . . . .
Contact List screen . . . . . . . . . .
Edit Host Contact screen . . . . . . . .
Edit User Handles screen . . . . . . .

. . . 117
. . . 183
. . . 188
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. 138
. 145
. 133
. 113
. 181
. 181
. 31
. 60
. 93
. 51
. 43
. 266
. 181
. 152
. 66
. 91

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. 150
. 152
. 73
. 64
. 38
. 32
. 33
. 65
. 108
. 87
. 249
. 180
. 180
. 254
. 254

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. 130
. 117
. 183
. 188

. . . 120
. . . 120
. . . 121
. . . 62
. . . 37
165, 171
. . 128
. . 133
. . 167
. . 162

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Contact List Members . . . . . . . . . . . . . 185


Contact Phones . . . . . . . . . . . . . . . . 139
Contact Type . . . . . . . . . . . . . . . . . 171
Content . . . . . . . . . . . . . . . . . . . . 234
COR . . . . . . . . . . . . . . . . . . . . . . 88
Country
Add User screen . . . . . . . . . . . . . . 130
Edit Default User Profile screen . . . . . . . . 118
Edit User Profile screen. . . . . . . . . . . 183
Search Users screen . . . . . . . . . . . . 188
Crit_High . . . . . . . . . . . . . . . . . . . 218
Crit_Low . . . . . . . . . . . . . . . . . . . 217
Current Permissions Type . . . . . . . . . . . 179
Current SSH public keys . . . . . . . . . . . . 296
Data Set . . . . . . . . . . . . . . . . . . . 271
Data Sets
Backup Now screen . . . . . . . . . . . . 266
Schedule Backup screen . . . . . . . . . . 268
Date
Backup Log screen . . . . . . . . . . . . . 272
Current Alarms screen . . . . . . . . . . . 195
Server Date/Time screen . . . . . . . . . . 241
Day
Schedule Backup screen . . . . . . . . . . 268
Default Receiver Volume
Add Host screen . . . . . . . . . . . . . . . 115
Default Ringer Cadence
Add Host screen . . . . . . . . . . . . . . . 115
Default Ringer Volume
Add Host screen . . . . . . . . . . . . . . . 114
Default Speaker Volume
Add Host screen . . . . . . . . . . . . . . . 115
Delete . . . . . . . . . . . . . . . . . . . . 146
Delete all contacts . . . . . . . . . . . . . . . 147
Description . . . . . . . . . . . . . . . . . . 195
Destination
Backup Logs screen . . . . . . . . . . . . 272
Schedule Backup screen . . . . . . . . . . 269
Dial Access . . . . . . . . . . . . . . . . . . . 90
Dial Prefix. . . . . . . . . . . . . . . . . . 61, 63
Dialed String . . . . . . . . . . . . . . . . 33, 42
DID/Tie/ISDN/SIP Intercept Treatment . . . . . . 78
DiffServ/TOS Parameters . . . . . . . . . . . 109
Digital Loss Group . . . . . . . . . . . . . . . . 95
Direct IP-IP Audio Connections . . . . . . . . . . 73
Direction . . . . . . . . . . . . . . . . . . . . 90
Disable call classifier for CCRON over SIP trunks . 79
Display Format . . . . . . . . . . . . . . . . 216
Domain
Edit Handle detail screen . . . . . . . . . . 165
DTMF over IP . . . . . . . . . . . . . . . . . . 73
Eject . . . . . . . . . . . . . . . . . . . . . 251
E-mail . . . . . . . . . . . . . . . . . . . . 139
Encryption . . . . . . . . . . . . . . . . . . 267
Enhanced EC500 . . . . . . . . . . . . . . . . 83

Issue 2.0 May 2009

339

Index

EvtID . . . . . . . . . . . . . . . . . . . . . 195
Execute Ping . . . . . . . . . . . . . . . . . . 219
Extension
Add Media Server Extension screen . . . . . 159
List Media Server Extensions screen . . . . . 156
Far-end Domain . . . . . . . . . . . . . . . . 72
Far-end Network Region . . . . . . . . . . . . 72
Far-end Node Name . . . . . . . . . . . . . . 71
Feature . . . . . . . . . . . . . . . . . . . . 217
File Size . . . . . . . . . . . . . . . . . . . . 272
File(s) to download from the LAN using URL . . . 302
File(s) to download from the machine connected to the
server . . . . . . . . . . . . . . . . . . . . 302
First Name . . . . . . . . . . . . . . . . . . . 129
Edit User Profile screen . . . . . . . . . . . 183
Search Users screen . . . . . . . . . . . . 187
Frequency . . . . . . . . . . . . . . . . . . . 234
FTP . . . . . . . . . . . . . . . . . . . . . . 273
Gateway IP Address . . . . . . . . . . . . . . 110
Generate New SSH Keys . . . . . . . . . . . . 296
Group Name . . . . . . . . . . . . . . . . . . 148
Add Contact screen . . . . . . . . . . . . . 139
Add Group screen . . . . . . . . . . . . . . 141
Trunk Group screen page 1 . . . . . . . . . 88
Group Number
Signaling Group screen p 1 . . . . . . . . 69, 74
Trunk Group screen page 1 . . . . . . . . . 86
Group Type
Signaling Group screen page 1 . . . . . . . . 70
Trunk Group screen page 1 . . . . . . . . . 87
Handle . . . . . . . . . . . . . . . . . . . . . 142
Add Another Handle screen . . . . . . . . . 169
Add Group screen . . . . . . . . . . . . . . 173
Add Host Contact screen. . . . . . . . . . . 171
Edit Handle detail screen . . . . . . . . . . . 165
Edit User Handles screen . . . . . . . . . . 162
Group Details screen . . . . . . . . . . . . 145
My Contact List screen . . . . . . . . . . . . 133
Permissions screen . . . . . . . . . . . . . 180
Home Domain . . . . . . . . . . . . . . . . . 51
Host
Add Media Server screen . . . . . . . . . . 119
Add User screen . . . . . . . . . . . . . . 129
Edit Default User Profile screen . . . . . . . 117
Edit User Profile screen . . . . . . . . . . . 182
List Media Server Extensions screen . . . . . 156
List Users screen . . . . . . . . . 123, 124, 125
Search Users screen . . . . . . . . . . . . 187
Host IP Address
Add Host screen . . . . . . . . . . . . . . . 111
Host Name or IP Address
Ping screen . . . . . . . . . . . . . . . . . 219
Traceroute screen . . . . . . . . . . . . . . 222
Host Type
Add Host screen . . . . . . . . . . . . . . . 111
ID . . . . . . . . . . . . . . . . . . . . . . . 194

340 Administering SES on the Avaya S8300 Server

Input to server . . . . . . . . . . . . . .
Install this file on the local server . . . . .
Inter-region IP-IP Direct Audio . . . . . .
Intra-region IP-IP Direct Audio . . . . . .
IP Address . . . . . . . . . . . . . . .
Set MOdem Interface screen . . . . .
IP Audio Hairpinning . . . . . . . . . . .
Label . . . . . . . . . . . . . . . . . .
Last Name
Add User screen . . . . . . . . . . .
Edit User Profile screen. . . . . . . .
Search Users screen . . . . . . . . .
Line Reservation Timer
Add Host screen . . . . . . . . . . .
Link Protocol . . . . . . . . . . . . . .
Link Protocols
Add Host screen . . . . . . . . . . .
List of memos . . . . . . . . . . . . . .
Listen Protocols
Add Host screen . . . . . . . . . . .
Local directory . . . . . . . . . . . . .
Local PC card . . . . . . . . . . . . . .
Location (for the ARS Digit Analysis Table)
Logon ID . . . . . . . . . . . . . . . .
Lvl . . . . . . . . . . . . . . . . . . .
Maintenance . . . . . . . . . . . . . .
Maintenance Tests . . . . . . . . . . .
Major Alarms . . . . . . . . . . . . . .
Management system access login . . . .
Management system access password . .
Mapping Mode . . . . . . . . . . . . .
Mark Users as Phone . . . . . . . . . .
Match Pattern . . . . . . . . . . . . . .
Max . . . . . . . . . . . . . . . . . .
Maximum Administered SIP Trunks . . . .
Maximum Off-PBX Telephones - EC500 .
Maximum Off-PBX Telephones - OPS . .
Measured . . . . . . . . . . . . . . . .
Media Server . . . . . . . . . . . . . .
Add Media Server Extension screen . .
Media Server Name . . . . . . . . . . .
Min . . . . . . . . . . . . . . . . . . .
Minimum Registration
Setup screen . . . . . . . . . . . .
Minor Alarms . . . . . . . . . . . . . .
Mode . . . . . . . . . . . . . . . . . .
Modem Administration . . . . . . . . . .
Move all contacts . . . . . . . . . . . .
Name . . . . . . . . . . . . . . . . . .
Add Contact screen . . . . . . . . .
Group Details screen . . . . . . . . .
List Users screen. . . . . . . . . . .
My Contact List screen . . . . . . . .
Near-end Listen Port . . . . . . . . . .
Near-end Node Name . . . . . . . . . .

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303
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249
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150

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273
273
. 34
104
195
105
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231
109
109
. 65
101
216
. 34
. 82
. 80
. 80
. 98
156
159
. 119
. 35

. 113
231
231
283
147
. 55
138
145
125
133
. 71
. 70

Index

Network Properties . . . . . . . . . . . .
Network Region . . . . . . . . . . . . .
Night Service . . . . . . . . . . . . . . .
Node Number . . . . . . . . . . . . . .
Notes . . . . . . . . . . . . . . . . . .
Number of Members . . . . . . . . . . .
Numbering Format . . . . . . . . . . . .
Office
Add User screen . . . . . . . . . . .
Edit User Profile screen . . . . . . . .
Old Group Name . . . . . . . . . . . . .
Operating System . . . . . . . . . . . .
Options
Ping screen . . . . . . . . . . . . . .
Traceroute screen . . . . . . . . . . .
Outbound Direct Domains
Add Host screen . . . . . . . . . . . .
Outbound Port
Add Host screen . . . . . . . . . . . .
Outbound Proxy
Add Host screen . . . . . . . . . . . .
Outbound Routing Allowed From
Add Host screen . . . . . . . . . . . .
Outgoing Display . . . . . . . . . . . . .
Output format. . . . . . . . . . . . . . .
Output from server . . . . . . . . . . . .
Output type. . . . . . . . . . . . . . . .
Parent
Add Host screen . . . . . . . . . . . .
Partition Status . . . . . . . . . . . . . .
Password
Logon screen . . . . . . . . . . . . .
Password/Confirm Password
Add User screen . . . . . . . . . . .
Edit User Profile screen . . . . . . . .
Percent Full . . . . . . . . . . . . . . .
Phone Number . . . . . . . . . . . . . .
Port/Protocol . . . . . . . . . . . . . . .
Preferred Minimum Session Refresh Interval
Prefix . . . . . . . . . . . . . . . . . .
Prerequisites . . . . . . . . . . . . . . .
Primary Handle . . . . . . . . . . . . . .
Processes . . . . . . . . . . . . . . . .
Product ID . . . . . . . . . . . . . . . .
Profile Service Password . . . . . . . . .
Providing The Keys.install File . . . . . . .
Proxy Selection Route Pattern . . . . . . .
Queue Length . . . . . . . . . . . . . .
Receiver Volume . . . . . . . . . . . . .
Redirect on OPTIM failure . . . . . . . . .
Redundant Properties . . . . . . . . . . .
Region
IP Address Mapping screen . . . . . .
Network Region screen . . . . . . . .
Registration Expiration Timer

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. 110
. 57
. 91
. 35
. 139
. 93
. 99

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. 130
. 183
. 148
. 242

. . . 219
. . . 222
. . . 114
. . . 114
. . . 114
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. 113
. 90
. 225
. 291
. 225

. . . 112
. . . 262
. . . 104
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. . 129
. . 182
. 35, 42
. . 61
. . 292
. . 96
. . 142
. . 302
. . 128
. . 232
. . 194
. . 111
. . 248
. . 57
. . 92
. . 153
. . 94
. . 110

. . . 50
. . . 51

Add Host screen . . . . . . . . .


Replace Unavailable Numbers . . . .
Reserved . . . . . . . . . . . . . .
Review Notices . . . . . . . . . . .
Ringer ON/OFF . . . . . . . . . . .
Ringer Volume . . . . . . . . . . .
Route Pattern . . . . . . . . . . . .
SAMP/RSA Version ID. . . . . . . .
Secure SIP
Route Pattern screen . . . . . . .
Select a View . . . . . . . . . . . .
Select Event Range . . . . . . . . .
Select Log Types . . . . . . . . . .
Select Time . . . . . . . . . . . . .
Server Alarms . . . . . . . . . . . .
Server BIOS Build ID . . . . . . . .
Server Hardware . . . . . . . . . .
Server IP Address . . . . . . . . . .
Server Port . . . . . . . . . . . . .
Service . . . . . . . . . . . . . . .
Service Type . . . . . . . . . . . .
Services Laptop . . . . . . . . . . .
Session Establishment Timer . . . .
Setup Default User Profile . . . . . .
Setup Hosts . . . . . . . . . . . . .
Setup SIP Domain . . . . . . . . . .
Show only the following output families
Shutdown options . . . . . . . . . .
Signaling Group . . . . . . . . . . .
SIP Domain . . . . . . . . . . . . .
SIP License Host . . . . . . . . . .
SIP Trunk IP Address
Add Media Server screen . . . . .
SIP Trunks . . . . . . . . . . . . .
SMS Connection Type
Add Media Server screen . . . . .
Software Load . . . . . . . . . . .
Source . . . . . . . . . . . . . . .
Speaker Volume . . . . . . . . . .
State
Add User screen . . . . . . . . .
Edit Default User Profile screen . .
Edit User Profile screen. . . . . .
Search User screen . . . . . . .
Station Extension . . . . . . . . . .
Status . . . . . . . . . . . . . . .
Backup Logs screen . . . . . . .
Schedule Backup screen . . . . .
TAC . . . . . . . . . . . . . . . .
Telephone # . . . . . . . . . . . .
Telephone #1/Telephone #2
Group Details Screen . . . . . . .
My Contact List screen . . . . . .
Test Options . . . . . . . . . . . .
Time

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250
255
152
153
. 35
243

215
215
214
241
195
242
231
. 54
. 54
291
. 92
250
. 73
107
106
106
225
239
. 93
108
108

. . . . . 120
. . . . . . 76
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121
242
194
153
130

. 117

183
188
60, 64
. 218
. 272
. 269
. . 89
. 142

. . . . . 146
. . . . . 133
. . . . . 229

Issue 2.0 May 2009

341

Index

Backup Logs screen . . . . . .


Schedule Backup screen . . . .
Time of Day Synchronization . . .
Time Zone . . . . . . . . . . . .
TN . . . . . . . . . . . . . . . .
Total Length . . . . . . . . . . .
Track Availability . . . . . . . . .
Transport Method . . . . . . . . .
Tripwire Status . . . . . . . . . .
Trunk Selection . . . . . . . . . .
Type . . . . . . . . . . . . . . .
Unicode Name . . . . . . . . . .
Unknown SIP Users . . . . . . .
URL . . . . . . . . . . . . . . .
Use Local Clock . . . . . . . . .
Use these Network Time Servers .
Used . . . . . . . . . . . . . . .
User . . . . . . . . . . . . . . .
User ID
Add Another Handle screen . .
Add Group screen . . . . . . .
Add Host Contact screen. . . .
Add User screen . . . . . . .
Edit Handle detail screen . . . .
Edit Host Contact screen . . . .
Edit User Handles screen . . .
Edit User Profile screen . . . .
List Users screen . . . . . . .
Search Users screen . . . . .
Select User screen . . . . . .
Update Password screen . . .
User Memo screen . . . . . .
Value . . . . . . . . . . . . . .
View . . . . . . . . . . . . . . .
VMM Information . . . . . . . . .
Warn_High . . . . . . . . . . . .
Warn_Low . . . . . . . . . . . .
ZIP
Add User screen . . . . . . .
Edit Default User Profile screen
Edit User Profile screen . . . .
Search Users screen . . . . .
Firewall screen . . . . . . . . . . .
firmware
checking version . . . . . . . . .
downloading . . . . . . . . . . .
FNU
AUDIX One-Step recording . . . .
call forward . . . . . . . . . . . .
call forward busy . . . . . . . . .
calling party number block . . . . .
calling party number unblock . . .
dial intercom . . . . . . . . . . .
directed call pickup . . . . . . . .
drop . . . . . . . . . . . . . . .

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. 129
. 165
. 167
. 162
. 182
122, 124, 125
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. . . . . 189
. . . . . 190
. . . . . 176
. . . . . 217
. . . . . 146
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. . . . . 218
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. 269
. 247
. 241
. 89
. 42
. 139
. 70
. 293
. 61
. 75
. 94
. 185
. 289
. 247
. 247
. 81
. 156

. 130
. 118
. 184
. 188
. 291

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. 316
. 317
. 318
. 315
. 318

342 Administering SES on the Avaya S8300 Server

exclusion . . . . . . . . . . . . .
extended call pickup FNU . . . . .
Last number dialed . . . . . . . .
Malicious call trace . . . . . . . .
off-PBX . . . . . . . . . . . . . .
priority call . . . . . . . . . . . .
send all calls . . . . . . . . . . .
transfer to voice mail . . . . . . .
whisper page activation . . . . . .
FNU requirements . . . . . . . . . .
FNUs . . . . . . . . . . . . . . . .
Format PC Card screen . . . . . . . .
Format PC Card results screen . . .
FRC 3325 compliance . . . . . . . .
Free command
List Media Server Extensions screen

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319
316
320
320
319
321
322
323
324
. 311
. 311
276
276
. 311

. . . . . . 156

G
Gateway IP Address field
Edit System Properties screen . . . . . . . . . . 110
Group Details screens . . . . . . . . . . . . . . 145

H
Handles task . . . . . . . . . . . . . . . . . 126, 161

I
Incoming Call Handling Treatment screen
Install New Software screen . . . . . . .
Install New Software Wizard Steps/Pages
Begin Installation page . . . . . . . .
Install in Progress page . . . . . . .
Install License Files page . . . . . .
Installation Complete page . . . . . .
Reboot in Progress page. . . . . . .
Reboot Server page . . . . . . . . .
Review Notices page . . . . . . . .
Install Root Certificate screen
Prerequisites . . . . . . . . . . . .
intercept treatment . . . . . . . . . . .
intercom . . . . . . . . . . . . . . . .
interface
administration . . . . . . . . . . . .
interfaces
maintenance . . . . . . . . . . . .
master administration . . . . . . . .
international calls . . . . . . . . . . . .
IP Address Mapping screen
Region field . . . . . . . . . . . . .
IP Codec Set screens . . . . . . . . . .
IP Network Region screen
Authoritative Domain field . . . . . .

. . . . . . 46
. . . . . 252
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256
257
260
260
259
257
255

. . . . . 302
. . . . . . 78
. . . . . 318
. . . . . 103
. . . . . 193
. . . . . 103
. . . . . . 99
. . . . . . 50
. . . . . . 48
. . . . . . 51

Index

Home Domain field . . .


IP Node Names screen
Administering . . . . . .
IP Address field . . . . .
Name field . . . . . . .
ISDN protocol
ARS Digit Analysis Table

. . . . . . . . . . . . 51
. . . . . . . . . . . . 21
. . . . . . . . . . . . 56
. . . . . . . . . . . . 55
. . . . . . . . . . . . 32

L
last number dialed FNU . . . . . . .
licenses
alarm code . . . . . . . . . . . .
host server . . . . . . . . . . . .
List Media Server Extensions screens .
List Users screen . . . . . . . . . .
Locations screen. . . . . . . . . . .
Proxy Selection Route Pattern . . .
Proxy Selection Route Pattern field
Logon screen . . . . . . . . . . . .
logon URL . . . . . . . . . . . . . .

. . . . . . . 320
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. . . 194
. . . 108
. . . 156
125, 128
. . . 56
. . . 57
. . . 57
. . . 104
. . . 104

M
malicious call trace FNU . . . . . . .
Manage Updates screen . . . . . . .
Management system access login
Edit System Properties screen . . .
Management system access password
Edit System Properties screen . . .
Media Gateway screen
Network Region field . . . . . . .
Meet Me conferencing feature . . . .
Memos task . . . . . . . . . . . . .
Modem screen
Solving modem problems . . . . .
Modem Test screen . . . . . . . . .
Troubleshooting problems . . . . .
move user . . . . . . . . . . . . . .
move user to new home . . . . . . .

. . . . . . . 320
. . . . . . . 264
. . . . . . . 109
. . . . . . . 109
. . . . . . . 57
. . . . . . . 19
. . . . 127, 175
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. 284
. 228
. 229
. 178
178, 182, 191

. . 247
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159
154
155
101
127
177
335
. 96
. 99
134
160
160
101
127, 185
132, 138
. . . 58

O
off-PBX FNU . . . . . . . . . . . . .
Off-PBX Station Mapping screen page 1
Application field . . . . . . . . . .
Configuration Set field . . . . . . .
Dial Prefix field . . . . . . . . . .
Phone Number field . . . . . . . .
Station Extension field . . . . . . .
Trunk Selection field . . . . . . . .
Off-PBX Station Mapping screen page 2
Bridged Calls field . . . . . . . . .
Call Limit field . . . . . . . . . . .
Calls Allowed field . . . . . . . . .
Mapping Mode field . . . . . . . .
Station Extension field . . . . . . .
One Touch Dial List screens . . . . .
OPS extensions . . . . . . . . . . .
OPTIM extensions . . . . . . . . . .
and SIP . . . . . . . . . . . . . .
outgoing queue . . . . . . . . . . . .

. . . . . . 319
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. . 62
61, 63
. . 61
. . 60
. . 61

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66
64
65
65
64
150
102
102
102
. 92

N
Netstat results screen . . . . . .
active internet connections . .
Active UNIX domain sockets. .
Netstat screen . . . . . . . . . .
Network Region screen
Authoritative Domain field . . .
Inter-region IP-IP Direct Audio .
Intra-region IP-IP Direct Audio .
Region field . . . . . . . . .
Server IP Address . . . . . .
Server Port field . . . . . . .

Network Time Server screen . . . . . . . . .


new
Add Another Media Server Extension screen
Delete All Displayed Users task . . . . . .
Delete Selected Users task . . . . . . . .
Mark Users as Phone field . . . . . . . . .
Move User on Task pull down . . . . . . .
Move User on task pull down . . . . . . . .
name for Converged Communication Server.
Preferred Minimum Session Refresh Interval
Prepend + to Calling Number field . . . . .
reload configuration . . . . . . . . . . . .
select free extension . . . . . . . . . . . .
Select Free Extension screen . . . . . . .
Trunk Group screen page 4 . . . . . . . .
Watchers task . . . . . . . . . . . . . . .
non-sip user as contact . . . . . . . . . . . .
Numbering-Public/Unknown Numbering screen .

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. 225

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51
53
52
51
54
54

p-a-i . . . . . . . . . . . . . . . .
partially up . . . . . . . . . . . . .
p-asserted-identity . . . . . . . . .
password
CM password . . . . . . . . . .
logon . . . . . . . . . . . . . .
Profile Service Password . . . .
user password . . . . . . . . .
passwords . 111, 121, 129, 182, 190,
Permissions . . . . . . . . . . . .
permissions
add an entry . . . . . . . . . .

. . . . . . . . 311
. . . . . . . 234
. . . . . . . . 311
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. . . . . 121
. . . . . 104
. . . . . . 111
. . . 129, 182
267, 268, 273, 292
. . . . . . . 180
. . . . . . . 181

Issue 2.0 May 2009

343

Index

allow . . . . . . . . . . . . . . . .
block . . . . . . . . . . . . . . . .
changing . . . . . . . . . . . . . .
Permissions screens . . . . . . . . . .
Permissions task . . . . . . . . . . . .
physical connections
checking . . . . . . . . . . . . . .
Pickup
directed FNU . . . . . . . . . . . .
expanded FNU . . . . . . . . . . .
Ping results
success . . . . . . . . . . . . . .
unsuccessful . . . . . . . . . . . .
Ping screen . . . . . . . . . . . . . .
Presence Access Policy . . . . . . . .
priority call FNU . . . . . . . . . . . .
procedures
add a backup schedule . . . . . . .
alarms for specific server . . . . . .
change a backup schedule . . . . .
install new software wizard . . . . .
move all contacts . . . . . . . . . .
move user . . . . . . . . . . . . .
move user to another home server . .
preview or restore backup data . . .
remove a backup schedule . . . . .
troubleshooting modem . . . . . . .
troubleshooting partially up processes
Process Status results screen . . . . .
Process Status screen . . . . . . . . .
Profile task . . . . . . . . . . . . . .
progress indicators . . . . . . . . . . .
Proxy Selection Route Pattern field
Locations screen . . . . . . . . . .
publication note . . . . . . . . . . . .

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. 181
. 181
. 186
. 179
. 127

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. . . . . . 315
. . . . . . 316
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. 220
. 221
. 219
. 112
. 321

. 270
. 194
. 271
. 254
. 147
. 178
. 191
. 272
. 271
. 229
. 234
. 235
. 234
127, 182
. . . 256

. . . . . . 57
. . . . . . 103

Q
queue
outgoing . . . . . . . . . . . . . . . . . . . . 92

R
redirection
coverage of calls off-net . . . .
OPTIM failure . . . . . . . .
Redundant Properties
Edit System Properties screen .
release number . . . . . . . . .
Reload Configuration
definition . . . . . . . . . . .
requirement specifications . . . .
FNU requirements . . . . . .
SES call processing software .
requirements

. . . . . . . . . 79
. . . . . . . . . 94
. . . . . . . . . 110
. . . . . . . . . 242
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. 134
. 311
. 311
. 311

344 Administering SES on the Avaya S8300 Server

terminal . . . . . . . . . . . .
Restore History screen . . . . . .
Ringer Settings screens . . . . . .
RMB Network Configuration screen
ROOF . . . . . . . . . . . . . .
Route Pattern screen . . . . . . .
Route Pattern screen page 2
Secure SIP field . . . . . . . .

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325
275
152
250
. 94
. 67

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S
SAC . . . . . . . . . . . . . . . . . . . . .
Schedule Backup screen . . . . . . . . . . .
procedure
add a backup schedule . . . . . . . . .
change a backup schedule . . . . . . .
remove a backup schedule . . . . . . .
SCP . . . . . . . . . . . . . . . . . . . . .
screens
Add Contact . . . . . . . . . . . . . . .
Add Group . . . . . . . . . . . . . . . .
Add Handle . . . . . . . . . . . . . . . .
Add Handle in a New Group . . . . . . . .
Add Host . . . . . . . . . . . . . . . . .
Add Host Contact for user . . . . . . . . .
Add Media Server . . . . . . . . . . . . .
Add User . . . . . . . . . . . . . . . . .
Alarms . . . . . . . . . . . . . . . . . .
ARS Digit Analysis Table . . . . . . . . .
Authentication File . . . . . . . . . . . . .
Choose Interface . . . . . . . . . . . . .
Configuration Set . . . . . . . . . . . . .
Configure Server . . . . . . . . . . . . .
Confirm Delete User . . . . . . . . . . . .
Contact Details . . . . . . . . . . . . . .
Current Alarms . . . . . . . . . . . . . .
Data Backup/Restore . . . . . . . . . . .
Delete Contact . . . . . . . . . . . . . .
Delete Group . . . . . . . . . . . . . . .
Devices Menu . . . . . . . . . . . . . . .
Diagnostic . . . . . . . . . . . . . . . .
Dial Plan Analysis . . . . . . . . . . . . .
Download Files . . . . . . . . . . . . . .
Edit Default User Profile . . . . . . . . . .
Edit Handle detail screen . . . . . . . . .
Edit Host Contact . . . . . . . . . . . . .
Edit System Properties . . . . . . . . . .
Edit User Handles . . . . . . . . . . . . .
Edit User Profile . . . . . . . . . . . . . .
Eject CD-ROM . . . . . . . . . . . . . .
Extensions tasks . . . . . . . . . . . . .
Feature Access Code . . . . . . . . . . .
Feature Access Code page 1 . . . . . . .
Feature Related System Parameters . . . .
Feature Related System Parameters page 3

322, 323
. . 268

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270
271
271
130

138
141
169
173
. 111
171
. 119
128
193
22, 31
. 289
. 105
27, 37
. 244
. 192
. 136
. 194
. 266
. 144
. 147
. 149
. 212
22, 38
. 302
. . 117
. 165
. 167
. 108
. 161
. 182
. 251
. 156
. . 43
. . 22
. . 77
28, 44

Index

Feature-Related System Parameters . . . . . . . 77


Firewall . . . . . . . . . . . . . . . . . . . . 291
Format PC Card . . . . . . . . . . . . . . . . 276
Group Details. . . . . . . . . . . . . . . . . . 145
Incoming Call Handling Treatment . . . . . . . . 46
Install New Software . . . . . . . . . . . . . . 252
IP Address Mapping . . . . . . . . . . . . . 21, 49
IP Codec Set . . . . . . . . . . . . . . . . . 21, 48
IP Network Region . . . . . . . . . . . . . . 21, 51
IP Node Names . . . . . . . . . . . . . . . 21, 55
List Media Server Extensions . . . . . . . . . . 156
List Users . . . . . . . . . . . . . . . . . . . 125
Locations . . . . . . . . . . . . . . . . . . . 56
Locations screen . . . . . . . . . . . . . . . . 23
Logon . . . . . . . . . . . . . . . . . . . . . 104
Manage Updates screen . . . . . . . . . . . . 264
Media Gateway . . . . . . . . . . . . . . . . 21, 57
Modem Test . . . . . . . . . . . . . . . . . . 228
My Contact List . . . . . . . . . . . . . . . . . 132
Netstat . . . . . . . . . . . . . . . . . . . . . 225
Netstat results . . . . . . . . . . . . . . . . . 226
Network Time Server . . . . . . . . . . . . . . 247
Numbering Public/Unknown Numbering . . . . . 26
Numbering-Public/Unknown Numbering . . . . 23, 58
Off PBX Station Mapping page 2. . . . . . . . . 27
Off-PBX Station Mapping page 1 . . . . . . . . 59
Off-PBX Station Mapping page 2 . . . . . . . . 64
One Touch Dial List . . . . . . . . . . . . . . . 150
Permissions . . . . . . . . . . . . . . . . . . 179
Ping . . . . . . . . . . . . . . . . . . . . . . 219
Process Status . . . . . . . . . . . . . . . . . 234
Process Status Results . . . . . . . . . . . . . 235
Restore History . . . . . . . . . . . . . . . . . 275
Ringer Settings . . . . . . . . . . . . . . . . . 152
RMB Network Configuration . . . . . . . . . . . 250
Route Pattern . . . . . . . . . . . . . . . . . 67
Route Pattern screen . . . . . . . . . . . . . . 22
Schedule Backup . . . . . . . . . . . . . . . . 268
Search User . . . . . . . . . . . . . . . . . . 187
Select User. . . . . . . . . . . . . . . . . . . 189
Server . . . . . . . . . . . . . . . . . . . . . 231
Server Configuration . . . . . . . . . . . . . . 244
Server Date/Time . . . . . . . . . . . . . . . . 240
Server Upgrade . . . . . . . . . . . . . . . . 252
Set Modem Interface . . . . . . . . . . . . . . 249
Setup . . . . . . . . . . . . . . . . . . . . . 106
Shutdown Server . . . . . . . . . . . . . . . . 239
Signaling Group . . . . . . . . . . . . . . . 24, 69
SNMP Traps screen200, 207, 211, 212, 230, 265, 277,
280, 285, 286, 287, 295, 297, 300, 301, 304, 305, 307,
308, 309
software version . . . . . . . . . . . . . . . . 242
Speed Dial List . . . . . . . . . . . . . . . . . 142
SSH Keys . . . . . . . . . . . . . . . . . . . 296
Station . . . . . . . . . . . . . . . . . . . . . 75
Status Summary . . . . . . . . . . . . . . . . 231

System Capacity . . . . . . . . . . . . . . 20, 76


System Logs . . . . . . . . . . . . . . . . . 214
System Parameters . . . . . . . . . . . . . . . 77
System Parameters Customer Options page 1 . . 21
System Parameters Customer Options page 2 20, 82
System Parameters Customer Options page 420, 83, 85
System Parameters Features page 1 . . . . . . . 25
System Parameters-Call Coverage/Call Forwarding28,
79
System-Parameters Customer-Options . . . . . . 80
System-Parameters Customer-Options screen page 180
Temperature/Voltage . . . . . . . . . . . . . 217
Tone and Volume Settings . . . . . . . . . . . 153
Top . . . . . . . . . . . . . . . . . . . . . . 104
Top-level . . . . . . . . . . . . . . . . . . . 104
Traceroute results . . . . . . . . . . . . . . . 223
Trunk Group . . . . . . . . . . . . . . . . . . 86
Trunk Group page 1 . . . . . . . . . . . . . 25, 86
Trunk Group page 2 . . . . . . . . . . . 25, 94, 97
Trunk Group page 3 . . . . . . . . . . . . . . . 26
Trunk Group page 4 . . . . . . . . . . . . . 26, 101
Update Contact . . . . . . . . . . . . . . . . 137
Update Group . . . . . . . . . . . . . . . . . 148
Update Password . . . . . . . . . . . . . . . 190
User . . . . . . . . . . . . . . . . . . . . . 125
User Memos . . . . . . . . . . . . . . . . . 175
Watchers . . . . . . . . . . . . . . . . . . . 185
Search User screens . . . . . . . . . . . . . . . 187
security
files. . . . . . . . . . . . . . . . . . 266, 268, 271
issues . . . . . . . . . . . . . . . . . . . . 214
log file . . . . . . . . . . . . . . . . . . . . 214
remote access . . . . . . . . . . . . . . . . 105
utilities . . . . . . . . . . . . . . . . . . . . 292
select free extension screen . . . . . . . . . . . . 160
Select User screens . . . . . . . . . . . . . . . 189
Send All Calls . . . . . . . . . . . . . . . . . . 323
send all calls FNU . . . . . . . . . . . . . . . . 322
Server Configuration screen . . . . . . . . . . . . 244
Server Date/Time screen . . . . . . . . . . . . . 240
Server screen . . . . . . . . . . . . . . . . . . 231
Server Status . . . . . . . . . . . . . . . . . . 233
Server Upgrades screen . . . . . . . . . . . . . 252
SES call processing . . . . . . . . . . . . . . . . 311
FRC 3325 compliance . . . . . . . . . . . . . . 311
Session Initiated Protocol
glossary definition . . . . . . . . . . . . . . . 335
Set Modem Interface screen . . . . . . . . . . . 249
settings.txt file . . . . . . . . . . . . . . . . . . 102
Setup screen . . . . . . . . . . . . . . . . . . . 106
Setup screens
screens
Setup . . . . . . . . . . . . . . . . . . . 105
Shutdown Server screen . . . . . . . . . . . . . 239
Signaling Group screen . . . . . . . . . . . . . . . 69
Bypass If IP Threshold Exceeded field . . . . . . 73

Issue 2.0 May 2009

345

Index

Enable Layer 3 Test field . . . . . . . . . . . . 74


Far-end Domain field . . . . . . . . . . . . . . 72
Far-end Listen Port field . . . . . . . . . . . . . 71
Far-end Network Region field . . . . . . . . . . 72
Far-end Node Name field . . . . . . . . . . . . 71
Group Number field . . . . . . . . . . . . . . . 69
Group Type field . . . . . . . . . . . . . . . . 70
illustration . . . . . . . . . . . . . . . . . . . 69
IP Audio Hairpinning field . . . . . . . . . . . . 74
Near-end Listen Port field . . . . . . . . . . . . 71
Transport Method field . . . . . . . . . . . . . 70
Signaling Group screen page 1
Bypass If IP Threshold Exceeded field . . . . . . 73
Direct IP-IP Audio Connections field . . . . . . . 73
DTMF over IP field . . . . . . . . . . . . . . . 73
Enable Layer 3 field . . . . . . . . . . . . . . . 74
Far-end Domain field . . . . . . . . . . . . . . 72
Far-end Network Region field . . . . . . . . . . 72
Far-end Node Name field . . . . . . . . . . . . 71
Group Number field . . . . . . . . . . . . . . . 69
Group Type field . . . . . . . . . . . . . . . . 70
IP Audio Hairpinning field . . . . . . . . . . . . 74
Near-end Listen Port field . . . . . . . . . . . . 71
Near-end Node Name field . . . . . . . . . . . 70
Session Establishment Timer field . . . . . . . . 73
Transport Method field . . . . . . . . . . . . . 70
SIP
administration . . . . . . . . . . . . . . . . . 19
administrative screens . . . . . . . . . . . . . 29
intercept treatment . . . . . . . . . . . . . . . 78
station screen . . . . . . . . . . . . . . . . . 75
SIP as OPTIM extension . . . . . . . . . . . . . . 102
SIP trunks
administering . . . . . . . . . . . . . . . . . 19, 24
SNMP Traps screen200, 207, 211, 212, 230, 265, 277, 280,
285, 286, 287, 295, 297, 300, 301, 304, 305, 307, 308,
309
Software Version screen . . . . . . . . . . . . . . 242
Speed Dial List screens . . . . . . . . . . . . . . 142
SSH Keys screen . . . . . . . . . . . . . . . . . 296
Station screen . . . . . . . . . . . . . . . . . . . 75
Station screen page 1
Type field . . . . . . . . . . . . . . . . . . . 75
Status Summary screen . . . . . . . . . . . . . . 231
subdomain . . . . . . . . . . . . . . . . . . . . 52
survivable call processor . . . . . . . . . . . . . . 130
System . . . . . . . . . . . . . . . . . . . . . . 193
System Capacity screen . . . . . . . . . . . . . . 76
SIP Trunks field . . . . . . . . . . . . . . . . 76
System Logs screen . . . . . . . . . . . . . . . . 214
System Parameters Call Coverage / Call Forwarding screen
79
System Parameters Customer Options page 4
Enhanced EC500 field . . . . . . . . . . . . . 83
System Parameters Customer Options screen . . . . 80
System Parameters screen page 1

346 Administering SES on the Avaya S8300 Server

DID/Tie/ISDN/SIP Intercept Treatment field . . . . 78


System Parameters screen page 2
Disable call classifier for CCRON over SIP trunks field79
System Parameters-Call Coverage/Call Forwarding screen
79
System-Parameters Customer-Options screen page 1 80
Maximum Off-PBX Telephones - EC500 field . . . 80
Maximum Off-PBX Telephones - OPS field . . . . 80
Used field . . . . . . . . . . . . . . . . . . . . 81
System-Parameters Customer-Options screen page 2
Maximum Administered SIP Trunks field . . . . . 82

T
tasks
Contact List . . . . . . . . . . . . . . . . 126, 132
Devices . . . . . . . . . . . . . . . . . . 126, 149
Extensions . . . . . . . . . . . . . . 126, 158, 159
Handles . . . . . . . . . . . . . . . . . 126, 161
Memos . . . . . . . . . . . . . . . . . . 127, 175
Permissions . . . . . . . . . . . . . . . . . . 127
Profile . . . . . . . . . . . . . . . . . . . . 127
User Profile . . . . . . . . . . . . . . . . . . 182
Watchers . . . . . . . . . . . . . . . . . 127, 185
Temperature/Voltage screen . . . . . . . . . . . 217
terminal requirements . . . . . . . . . . . . . . . 325
terminals
Avaya CM OPTIM . . . . . . . . . . . . . . . 325
timeserving. . . . . . . . . . . . . . . . . . . . 240
Tone and Volume Settings screens . . . . . . . . 153
Top-level screens. . . . . . . . . . . . . . . . . 104
Traceroute results screen
intro . . . . . . . . . . . . . . . . . . . . . 223
success . . . . . . . . . . . . . . . . . . . . 223
track availability . . . . . . . . . . . . . . . . . 139
transfer to voice mail FNU . . . . . . . . . . . . . 323
Troubleshooting
administering survivable call processors . . . . 130
troubleshooting
403 Screening failure . . . . . . . . . . . . . . 50
call routing . . . . . . . . . . . . . . . . . . . 50
disabling connection to Communication Manager 121
domain name incorrect, cant get license . . . . 108
modem problems . . . . . . . . . . . . . . . 229
modems . . . . . . . . . . . . . . . . . . . 284
no license registrations . . . . . . . . . . . . 108
phones dont work correctly . . . . . . . . 120, 121
unblocked watchers . . . . . . . . . . . . . . 179
version checking . . . . . . . . . . . . . . . 242
Trunk Group screen
ACA Assignment field . . . . . . . . . . . . . . 97
Auth Code field . . . . . . . . . . . . . . . . . 93
Busy Threshold field . . . . . . . . . . . . . . . 91
CDR Reports field . . . . . . . . . . . . . . . . 87
COR field . . . . . . . . . . . . . . . . . . . . 88

Index

Dial Access field . . . . . . . . . . . . . . . . 90


Digital Loss Group field . . . . . . . . . . . . 94, 95
Direction field . . . . . . . . . . . . . . . . . . 89
Group Name field . . . . . . . . . . . . . . . . 88
Group Number field . . . . . . . . . . . . . . . 86
Group Type field . . . . . . . . . . . . . . . . 87
Maintenance Tests field . . . . . . . . . . . . . 98
Measured field . . . . . . . . . . . . . . . . . 98
Night Service field . . . . . . . . . . . . . . . 91
Number of Members field . . . . . . . . . . . . 93
Numbering Format field . . . . . . . . . . . . . 99
Outgoing Display field . . . . . . . . . . . . . . 90
page 1 illustration . . . . . . . . . . . . . . . . 86
page 2 illustration . . . . . . . . . . . . . . . . 97
Queue Length field . . . . . . . . . . . . . . . 92
Replace Unavailable Numbers field . . . . . . . 99
Service Type field. . . . . . . . . . . . . . . . 92
Signaling Group field . . . . . . . . . . . . . . 93
TAC field . . . . . . . . . . . . . . . . . . . . 89
TN field . . . . . . . . . . . . . . . . . . . . 89
Trunk Hunt field . . . . . . . . . . . . . . . 94, 95
Trunk Group screen page 1. . . . . . . . . . . . . 86
Auth Code field . . . . . . . . . . . . . . . . . 93
Busy Threshold field . . . . . . . . . . . . . . 91
CDR Reports field . . . . . . . . . . . . . . . 87
COR field . . . . . . . . . . . . . . . . . . . 88
Dial Access field . . . . . . . . . . . . . . . . 90
Direction field . . . . . . . . . . . . . . . . . . 90
Group Name field . . . . . . . . . . . . . . . . 88
Group Number field . . . . . . . . . . . . . . . 86
Group Type field . . . . . . . . . . . . . . . . 87
Night Service field . . . . . . . . . . . . . . . 91
Number of Members field . . . . . . . . . . . . 93
Outgoing Display field . . . . . . . . . . . . . . 90
Queue Length field . . . . . . . . . . . . . . . 92
Service Type field. . . . . . . . . . . . . . . . 92
Signaling Group field . . . . . . . . . . . . . . 93
TAC field . . . . . . . . . . . . . . . . . . . . 89
TN field . . . . . . . . . . . . . . . . . . . . 89
Trunk Group screen page 2. . . . . . . . . . . . . 97
Digital Loss Group field . . . . . . . . . . . . . 95
Preferred Minimum Session Refresh Interval field . 96
Redirect on OPTIM failure field . . . . . . . . . 94
Unicode Name field . . . . . . . . . . . . . . . 94
Trunk Group screen page 3
ACA Assignment field . . . . . . . . . . . . . . 97
Maintenance Tests field . . . . . . . . . . . . . 98
Measured field . . . . . . . . . . . . . . . . . 98
Numbering Format field . . . . . . . . . . . . . 99
Replace Unavailable Numbers field . . . . . . . 99
Trunk Group screen page 4
Mark Users as Phone field . . . . . . . . . . . 101
Trunk Group screens . . . . . . . . . . . . . . . . 86
trunk groups
displaying capacities . . . . . . . . . . . . . . 76

U
Unicode . . . . . . . . .
Update Contact screens .
Update Group command
Group Details screen .
Update Group screens . .
Update Password screens
Upgrade
See "Remaster"
upgrade . . . . . . . . .
make permanent . . .
User Memos screen . . .
User Memos screens . . .
User screens . . . . . . .

. . . . . . . . . . . . . 94
. . . . . . . . . . . . 137
. . . . . . . . . . . . 146
. . . . . . . . . . . . 148
. . . . . . . . . . . . 190
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. 242, 261, 262
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. . 28, 44, 45

252
261
175
175
125

V
version
BIOS . . . . . .
SAMP or RSA . .
SES software . .
software . . . .
software release.
visiting user . . . .

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W
Watchers task . . . . . . . . . . . . . . . . 127, 185
whisper page activation . . . . . . . . . . . . . . 324
wizard window . . . . . . . . . . . . . . . . . . 256

Issue 2.0 May 2009

347

Index

348 Administering SES on the Avaya S8300 Server