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In the Name of

Almighty Allah
Who has created the universe to discover it,


A man will get that thing for which they will strive.


Which is it the favors of Your Lord that ye deny?


• Muhammad Atif Anwar FA-09-MBA-087
• Muhammad Jawad FA-09-MBA-097
• Taimoor Ahmed FA-09-MBA-169
• Qaisar Sajjad Khan FA-09-MBA-130
• Arslan Nadeem FA-09-MBA-029
• Muhammad Adnan FA-09-MBA-082




Unilever's mission is to add

vitality to life. We meet everyday
needs for nutrition with brands
that help people feel good, look
good and get more out of life.


Unilever was created in 1930 by the amalgamation of the operations of British soap
maker Lever Brothers and Dutch margarine producer Margarine Unie, a merger as palm
oil was a major raw material for both margarines and soaps and could be imported more
efficiently in larger quantities. In the late 19th century the businesses that would later
become Unilever were among the most philanthropic of their time. They set up projects
to improve the lot of their workers and created products with a positive social impact,
making hygiene and personal care commonplace and improving nutrition through adding
vitamins to foods that were already daily staples.

Today, Unilever still believes that success means acting with 'the highest standards of
corporate behavior towards our employees, consumers and the societies and world in
which we live'. Over the years we've launched or participated in an ever-growing range
of initiatives to source sustainable supplies of raw materials, protect environments,
support local communities and much more.

Through this timeline you'll see how our brand portfolio has evolved. At the beginning of
the 21st century, our Path to Growth strategy focused us on global high-potential brands
and our Vitality mission is taking us into a new phase of development. More than ever,
our brands are helping people 'feel good, look good and get more out of life' – a
sentiment close to Lord Leverhulme's heart over a hundred years ago.

In 19th century Although Unilever wasn't formed until 1930, the companies that joined
forces to create the business we know today were already well established before the
start of the 20th century.

1900s Unilever's founding companies produced products made of oils and fats,
principally soap and margarine. At the beginning of the 20th century their expansion
nearly outstrips the supply of raw materials.

1910s Tough economic conditions and the First World War make trading difficult for
everyone, so many businesses form trade associations to protect their shared interests.

1920s With businesses expanding fast, companies set up negotiations intending to stop
others producing the same types of products. But instead they agree to merge - and so
Unilever is created.

1930s Unilever's first decade is no easy ride: it starts with the Great Depression and
ends with the Second World War. But while the business rationalizes operations, it also
continues to diversify.

1940s Unilever's operations around the world begin to fragment, but the business
continues to expand further into the foods market and increase investment in research
and development.

1950s Business booms as new technology and the European Economic Community
lead to rising standards of living in the West, while new markets open up in emerging
economies around the globe.

1960s As the world economy expands so does Unilever and it sets about developing
new products, entering new markets and running a highly ambitious acquisition

1970s Hard economic conditions and high inflation make the '70s a tough time for
everyone, but things are particularly difficult in the Fast Moving Consumer Goods
(FMCG) sector as the big retailers start to flex their muscles.

1980s Unilever is now one of the world's biggest companies, but takes the decision to
focus its portfolio, and rationalize its businesses to focus on core products and brands.

1990s The business expands into Central and Eastern Europe and further sharpens its
focus on fewer product categories, leading to the sale or withdrawal of two-thirds of its

The 21st century The decade starts with the launch of Path to Growth, a five-year
strategic plan, and in 2004 further sharpens its focus on the needs of 21st century-
consumers with its Vitality mission



♣ Home care brands

♣ Personal care brands

♣ Nutrition

♣ Health, hygiene & beauty

♣ Unilever Food solutions


Unilever is one of the world's leading food companies. Our passion for understanding what
people want and need from their food - and what they love about it - makes our brands a popular

Blue Band

Blue Band is essential for a family’s healthy growth and development and to
enjoy a lifestyle full of vitality.

Brooke Bond A1

Brook Bond A1 is the strong cup of tea that gives the strength to face challenges
and stand up for what you believe in.


Flora margarine spread is an important source of ‘good’ fats which help keep your
heart healthy.


Lipton is Tea – Tea is Lipton.

Pearl Dust

Lipton Pearl Dust is the Sindhi soul that imbues intimacy and warmth in a
couple’s relationship


Brooke Bond Supreme is part of life for the Pakistani consumer, bringing
families closer together with its rich taste and traditions

Unilever Foodsolutions

Your partners for success.


The Wall's brand stands for a good time.


In many parts of the world we lead the home care market, with brands such as Omo, Surf,
Comfort and Cif. It's more than just hygiene – with homes and clothes that are clean and cared
for, we help you get more out of life.


Comfort was launched in Pakistan in July 2007 and is available

in 3 variants: Comfort Floral Pink, Comfort Classic Blue and Comfort Pure


Consumer insight shows that one of the leading drivers that indicate a good
wash is the level of whiteness and brightness that clothes have after the use
of a detergent powder. Rin is formulated to offer whiteness and bring back
life in your everyday clothes.

Surf excel

Remember when you were a child? How you were free to explore,
returning home covered in dirt and other stains that you wore like
the badges of an intrepid discoverer?


Our personal care brands, including Dove, Lifebuoy, Lux, Pond's, Rexona and Sunsilk, are
recognized and respected around the world. They help consumers to look good and feel good –
and in turn get more out of life.


Clear spells confidence for the young Pakistanis of today.

Close Up

Our mouths are our gateway to life. We use them to eat, drink, talk, laugh,
smile and what not!

Fair & Lovely

Asia’s leading fairness brand.

Lifebuoy shampoo

Providing healthy hair to all Pakistani consumers.

Lifebuoy soap

Lifebuoy's goal is to provide affordable and accessible hygiene and health



Lux brings out the star in you!


Making a real difference to women's skin and the way they live their lives.


With Rexona you know your deodorant won’t let you down.


Sunsilk provides real solutions to women's everyday hair needs everywhere.


Lifebuoy (soap)

Lifebuoy is a brand of soap containing phenol

marketed originally by Lever Brothers in England
beginning in 1895.


Popular for over 100 years, the light red soap is

still available in the United States, in specialty
shops that import it through Jupiter Imports (UK) in
England. Though Lifebuoy has ceased to be
produced in the U.S. and the UK, it is still being
mass produced by Unilever in Cyprus (for the UK, EU and USA). In India, it is the main
value brand there as well as in some other South Asian and South East Asian countries
like Malaysia, Singapore, India, Pakistan, Sri Lanka, Bangladesh and Indonesia.

Objectives and Goals:


Lifebuoy's goal is to provide affordable and accessible hygiene and health solutions that
enable people to lead a life without fear of hygiene anxieties and health consequences.

Improving health & hygiene for over 100 years:

Lifebuoy is one of Unilever's oldest brands, a brand that was truly 'global' before the
term 'global brand' was invented. Lifebuoy Royal Disinfectant Soap was launched in
1894 as an affordable new product in the UK, to support people in their quest for better
personal hygiene. Soon after launch, Lifebuoy soap travelled across the world, reaching
countries such as India, where even today it is still the market leading brand.

Lifebuoy saves lives:

Consistent in Lifebuoy's 110+ year history has been its championing of health through
hygiene. The brand's core promise of protection and a commitment to support life
through unbeatable protection is at the heart of the brand name itself – Lifebuoy, the
guarantee of protection when you are threatened. For example, a 1930's campaign in
the US was titled 'Clean hands help guard health', encouraging the use of Lifebuoy soap
to kill the germs on hands that can cause health issues. A similar campaign continues
today, with Lifebuoy hygiene education programmes ongoing in countries including
India, Bangladesh, Pakistan, Sri Lanka, Indonesia and Vietnam.


Since 2000, major changes have been made to the classic Lifebuoy soap bar to ensure
that it provides improved hygiene protection and a more enjoyable healthy washing
experience for its billions of consumers.

• Lifebuoy's classic hard red brick shape has been replaced with a new signature Lifebuoy
shape. The new shape makes the bar easier to grip and use
• The Lifebuoy team have developed a new formulation providing even better germ
protection which creates a rich lather on the skin
• Lifebuoy's characteristic medicated, carbolic smell has been replaced with a more
enjoyable and contemporary 'health' fragrance
• Lifebuoy has become more than just a red bar of soap – today the brand provides
hygiene and health solutions for families, including a range of bar soaps, hand wash
liquids and liquid shower gels. The most recent Lifebuoy innovation addresses the
number one skin hygiene and health concern for teens and tweens: oily and acne prone
skin. Lifebuoy Clear Skin is a bar soap formulated using radical new technology that is
clinically proven to reduce even severe acne, by 70% in 6 weeks. Regular use, twice a
day is proven to prevent and reduce the recurrence of acne

Key Facts:

• Today Lifebuoy is sold in Asia and parts of Africa. It is market leader in every Asian
market where it is sold
• Lifebuoy soap has been proven in laboratories to provide 100% more effective germ
protection than ordinary soaps
• To date, 70 million people in rural India alone have experienced Lifebuoy's pioneering
Health Education programme – the single largest private hygiene education programme
in the world
• In 2005, Lifebuoy was awarded a 'Citizen Brand' accolade in Indonesia in recognition of
the work the brand has undertaken in hand wash education
• Nearly half of the Lifebuoy brand's consumption is in rural Asia, where most of the
population live on less than US$1 per day


Life buoy’s Market Segmentation and Targeting:

The targeting market for lifebuoy is all households who can afford buying
soap and who want to fulfill everyday need that provides them and their
family with a 100 anti bacterial solution and complete protection from all germs bacteria and
cleanliness from dirt

Lifebuoy belief that children are the potential agent for change and imparting education on the
importance of hand washing with soap will enable them to adopt early habit in life

Lifebuoy’s Repositioning Strategy:

Lifebuoy soap is a very old brand of bath soap in Pakistan, Life Buoy is an anti bacterial
soap and in the beginning it positioned itself on its antibacterial qualities, life buoy
gained a number of customers with this positioning, but then there comes the
competition first the Safeguard and then Dettol soap, these two soaps are from very
strong companies especially safeguard is on P&G which is one of the largest
consumer products companies in the world, Safeguard offers better quality soap
with good fragrance, apart from these features, Safeguard adopted fear strategy in
its advertisements and it helped it in gaining more customers and soon Safeguard
became the first choice in antibacterial soaps. Safeguards effective campaigns
including character of Commander Safeguard outturned every competition, only
Dettol soap was competing head to head with safeguard.
All this put Lifebuoy out of lime light and to survive in market, Lifebuoy positioned itself
on price it became low price antibacterial soap. This strategy may have boosted
short term sales of Lifebuoy but it lost its brand value and credibility in the minds of
customers. Lifebuoy needed to reposition itself on quality rather than price.

Repositioning Campaign:

The repositioning campaign of Lifebuoy was started at 2008, but it became more
prominent and became effective in 2009, Lifebuoy along with the advertisement has
improved its quality and fragrance, most of the people had shifted from lifebuoy
because it was low quality and it smelled terribly, as Lifebuoy has improved its
quality all it needed to run an effective advertisement campaign to get the customers
attention. The advertisement team of Lifebuoy came up with excellent theme
“Healthy Hoga Pakistan” and it is targeting parents which is their target market,
Lifebuoy made very effective ad and it also used fear strategy (which is effective in
case of antibacterial soap). This has enabled Lifebuoy to get more and more
customers. Now a days, Lifebuoy is everywhere in Television, Radio, Newspapers
and Billboards, Lifebuoy is running a huge campaign to promote itself which is very

Project Report 2
necessary in case of repositioning the brand.
With the help of marketing department and advertisement, Lifebuoy has successfully
repositioned itself as a quality antibacterial soap with better fragrance and more
durability. Many companies try to reposition themselves when they see market trend
shifting but most fail to do so. In case of Lifebuoy it has been successful.
The interesting thing about this campaign is that Lifebuoy is running the same
campaign in Pakistan and in India as is done by Unilever, this suggest that Lifebuoy
is considering India and Pakistan as the similar market segment.

This Survey Analysis Report is based on the Questionnaire assigned to get the
responses of the individuals within Comsats Institute of Information Technology.

We have tried to establish our questionnaire in a way that best fits the marketing related
issues of our selected product i.e. Lifebuoy. In preparing this questionnaire we have
focused on the current marketing issues faced by Lifebuoy and discuss some current
strategies of the product as well to get the responses about its new developments.

It was an interesting task on our part because no one amongst us had the knowhow
about conducting surveys, preparing questionnaires and to get the honest views from
others. For all that we divided 10 questionnaires to each individual. We gathered data
from students and some of the faculty members as well. To create diversity in the
sample group we visited almost every department of the university, from Department of
Electrical Engineering to Department of Physics, from Architecture to Department of
Computer Sciences and mainly Department of Management Sciences.

We got a very good response from all sides and we are thankful to all those who
cooperated with us and helped us in conducting that survey. We pay special thanks to
the students of Management Sciences for their full cooperation and their valuable

In the following Survey Analysis Report we tried to explain the results of each question
through respective table and graph and in the end a short interpretation of the result we
received. In graphs, we have used pie chart as a standard for all which is not only
depicting the percentage of each result but also shows the number of responses of each

The complete analysis report is here under.


1. Sample

Male 26

Female 28


Out of the total sample of 52, 26 are male and 28 are females

2. Age limit Frequency

Below 20 15

20-25 38

25-30 1

Above 30 0
Most of the correspondents are from young age group, 15 are under 20 years and 38
are in the age group of 20-25 years. Only a few of them represents the other age

3. What kind of soap you

generally like to use?
Beauty soap 14

Skin softener 15

Anti bacterial 18

Any other 7

The sample data shows that people have varied perception in using different kinds of
soaps. Here a mixed response is shown in case of beauty soap, skin softeners,
antibacterial or any other soap, but still more people like to use antibacterial soaps.

4. How long you are using Lifebuoy?

Since Lifebuoy is quiet an old product, most have the people have well used it. There
are some correspondents who use it from their childhood; some have used it for a
short period like for a month and some have just only one time.

5. Do you like its red color?

Yes 20

No 34

Lifebuoy has its red brand color but sample shows us that most of the people now don’t
like this color; only 37% people are in favor of this color.

6. Do you like its smell?

Yes 18

No 36

Same is the case with its smell. 67% people don’t like its smell and there is a lot of need
to improve it to be good in the customer’s mind.

7. Does it give you a fine and
soft lather?

Yes 32

No 22

Positive response is seen in its lather quality, 59% suggests its lather to be soft and fine

8. Do you find any healthy

change in your skin after
using Lifebuoy?

Yes 20

No 34

Lifebuoy is not up to the mark in creating soft and mild effect on the skin after use, since
only 37% of people think that it has good impact after use.

9. How it makes your skin

after use?
Dry 23
Soft 08

Smooth 20

Oily 03

Mix response is coming out of the after use impact, with 43% says that it makes your
skin dry and 20% have the opinion that it makes your skin smooth while a minimum
portion of the sample data says that it makes skin soft and oily.

10. How its price is making an
impression in your mind?
High price 2
Low price 44

Very low price 2

Any other 4

The results shows that most of the people consider it to be a low priced product and
even very low price product by a small group of people.

11. Is it a quality product?

Yes 26

No 28

Again, people have varied perception about its quality. With 48% think that it is a quality
product while 52% think that it is not a quality product.

12. How you perceive its

quality to be?
High quality 11
Low quality 34

Very low

Any other 6

This question shows us that people are not satisfied with the quality of product since
63% people consider it to be a low quality product and only 20% are of the opinion that
it is a quality product.

13. How you see its new
signature shape with hard
red brick shape?
Very good 7
Good 38

Poor 3

Any other 6

The new innovative signature shape is considered to be good by 70% of the sample
population, 6% are those who considered it to be a poor shaped product and 11% think
that it is neither good nor poor.

14. Does this shape help you

to grip it easily?

Yes 37

No 17

The results suggest that the new signature shape is more helpful in griping the bar with
69% has agreed and 31% are disagreed to the above statement.

15. Does this shape help to

create more lather?

Yes 22

No 32

The result shows that the new signature shape is more lather creating than
conventional red hard brick soap. Here 59% has selected Yes and 41% selected No.

16. Are you satisfied with the
products packaging and

Yes 41

No 13

76% people are satisfied with the product packaging and branding while only 24% are

17. Are you satisfied with the

soap size?

Yes 46

No 8

Very positive response is received in satisfaction of bar size where 85% are satisfied
with bar size and only 15% are dissatisfied.

18. Is it true that Lifebuoy has

addressed properly to the oily
and acne prone skin problems?

Yes 18

No 36

Being an antibacterial soap Lifebuoy has got 67% success in addressing properly to the
oily and acne skin problems.

19. Have you experience
Lifebuoy’s hand wash liquids
and liquid shower gels?

Yes 18

No 36

The two new products introduced by Lifebuoy, don’t get the desired results as only 33%
of the population have experienced them.

20. Do you think Lifebuoy’s

current marketing campaign
“Healthy Hoga Pakistan” is
creating an impact in
customers mind?

Yes 46

No 8

Healthy Hoga Pakistan reflects the new marketing strategy of Lifebuoy.85% of the
population agree that it is creating the desired impression in the customers mind while
only 8% are disagreed with the above statement.

21. Do you find Lifebuoy a

success in providing basic
health and hygiene product in
every part of Pakistan?

Yes 33

No 21

Lifebuoy has got 61% success in providing health and hygiene product in every part of
Pakistan where 39% population think that Lifebuoy has failed in its mission i.e.
providing a basic hygiene product to each individual of the country.

22. Do you think there is still

some need to improve the
product quality?

Yes 49

No 5

The responses of the above question shows that more improvement is required to get a
value in the customer’s mind as 91% of the sample population shows that Lifebuoy has
to make some efforts in improving the products quality.

23. The brand is my


Yes 20

No 34

Lifebuoy has not succeeded in getting preference in the consumer’s mind as only 63%
population don’t consider it as their preference.

24. The brand is comparable to


Yes 33

No 21

Although it has not got the preference still 61% people consider it to be comparable to
other brands.

Suggestions received:
We are thankful to all those who made their kind suggestions and make it easy for us to
analyze it properly. Out of the 50 responses the suggestions received deals with the
following facts.

1. Improve the quality of the product

2. Improve brand packaging and labeling

3. More innovation is required in making bar design beautiful.

4. The brand image is not up to the mark and there should be some effort to
improve the brand image.

5. Some people suggest that it has a bad smell and there is need to add a new

6. Since it has passed a long time in the market, it has lost its significance, so go for
the product development and try to recapture the market with a new marketing

7. A lot of people think that Lifebuoy has to initiate better marketing and advertising

8. Some people think that Lifebuoy has not developed its target market properly,
some time advertise itself through children campaign and some time targeting
health conscious families, so it is quite confusing. It is however necessary for
Lifebuoy to target each segment with its respective 4P’s.

9. There is a lack of celebrity endorsement in Lifebuoy‘s campaign so initiate

advertisements by endorsing celebrities to be the “opinion leader” in the market.

10. In the last, many of the correspondents think that Lifebuoy has now become a
cultural part of the society and to adjust its marketing strategies according to the
cultural norms of the society.

Here in marketing strategies we will discuss the existing strategy of Lifebuoy along with
some adjustments in the strategies to improve our selected product. The discussion of
these market strategies are hereunder.


Although Unilever itself is a part of a Multi market, but since we are talking about the
product Lifebuoy we can say that it is using a multi market strategy as well because it
has both soap and shampoo, not these two only but they have others antibacterial liquid
baths as well opening a way for Lifebuoy to be a multiple product.


In evaluating this multimarket strategy, one comes to know that Unilever is well using its
product of Lifebuoy in promoting its business. It has diversified that brand into different
categories to capture every part of the market. This strategy is helping Unilever in a way

that due to variety of products it not only saves the existence of a single product but also
saving other products which are complement to it.


Geography has long been used as a strategic variable in shaping market strategy.
History provides many examples of how businesses started locally and gradually
expanded nationally and internationally.

Unilever is having an international market strategy for Lifebuoy being available in almost
every continent of the world. It is a worldwide brand of Unilever available in India, China,
Indonesia, Cyprus, UK, USA along with Pakistan.


Lifebuoy has more than a life of 100 years, providing Unilever a key support in all of its
brand buckets. Unilever knows the significance of its brand therefore it has globalized
this product by making it an international brand. It has made it available in Asia and
Africa where it is used by those people who have a daily income of less than 1 $. So
Lifebuoy is well in line with its goals and objectives providing hygiene and health
solutions that enable people to lead a life without fear of hygiene anxieties and health


Lifebuoy is one of the old products of Unilever which

has more than 100 years of successful journey, we

can simply say that Lifebuoy is the early entrants internationally and in Pakistan it is the
first-in in its kind of soaps.

By adopting the first-in strategy, Lifebuoy has captured the maximum share of the
market. Over 60 years in Pakistan we guess there is not a single home that didn’t use it.
Lifebuoy has taken the risk of the first-in and consequently got one of the biggest
markets in Asian countries by providing its quality and sustained priced product to both
rural and urban areas of Pakistan.


Being the first-in in the market Unilever has shown strong commitment with its brand of
life time i.e. Lifebuoy and that commitment to its brand has really foster the growth of
Unilever as well as its brand of Lifebuoy. But from the recent decade Unilever is no more
showing the strong commitment to Lifebuoy because over the period of time many of the
competitors came in the market with new innovative product, better market strategies
and stronger commitment, e.g. Safeguard, Palmolive, and Dettol etc.

In the present scenario, Unilever is just showing an average commitment to its brand of
Lifebuoy which has really put its brand on the back foot.


In evaluating the market commitment strategy it is necessary for the Unilever to again
show strong commitment to its product. Although Unilever has well realized the situation
and make changes in its strategies which are making some changes in the consumers
mind but we think there is more need required to retrieve its image of better quality at
lower price in the customers mind.



“Placing a brand in that part of the market where it will have a favorable reception
compare with other brands”.

Unilever position Lifebuoy when come in red colors as a brand of low income group.
They choose their segment and position their brand according to the needs and wants of
the segments. This segment wants long life of the soap and the chemical formula of
Lifebuoy enables it to have long life.


Due to competition, Unilever has to reposition its brand Lifebuoy because the needs and
wants of people are changed. Unilever should revise its marketing mix to reposition
Lifebuoy. Now they are targeting whole Pakistan by the advertisement “Healthy Hoga
Pakistan”. They position their brand for the health conscious people. In repositioning
they changed the shape, color and the attributes of the Lifebuoy because want this kind
of changes and they do this through environmental scanning.


Unilever is also using Overlap strategy between Capri and Lifebuoy. The potential
customers move from Capri to Lifebuoy and from Lifebuoy to Capri. In this way they are
keeping the potential customers with themselves.


Single Brand:

Unilever is using single brand strategy when Lifebuoy came in traditional red color and
use by lower income group.

Multiple Brands:

In order to attain the whole market Unilever has introduced Lifebuoy shampoo to capture
more growth and profits.


Deals with the standardization of the product. Unilever is using two of product
development strategies.

Standard product:

Unilever is offering a standard product of Lifebuoy soap and shampoo by standardized

packaged product.

Customized product:

In case of Lifebuoy shampoo different sizes are available, customers use according to
its requirements from 200ml bottle to 5ml sachet pack since there is no one time


Market penetration:

Market penetration is the name given to a growth strategy where the business focuses
on selling existing products into existing markets. Market penetration seeks to achieve
four main objectives:

• Maintain or
increase the
market share
of current
products –
this can be
achieved by
a combination
of competitive

pricing strategies, advertising, sales promotion and perhaps more resources
dedicated to personal selling
• Secure dominance of growth markets
• Restructure a mature market by driving out competitors; this would require a
much more aggressive promotional campaign, supported by a pricing strategy
designed to make the market unattractive for competitors
• Increase usage by existing customers – for example by introducing loyalty

Fast Moving Consumer Goods (FMCG) like lifebuoy shop

has to be Some requirements for making an impression in
the market for penetrating:

1) Strong distribution channel

2) Minimum profit margin
3) Simple marketing message
4) Lesser-priced packs to increase affordability
5) Packaging in smaller units and localized design that attracts consumers
6) Convenience of storage while use
7) Thorough knowledge of the village psyche

In brief, the strategy revolves around what attracts consumers to a product.

How they penetrate

Lifebuoy use more or less all the marketing tools, such as

• Promotion
• Pricing
• Distribution
• Process

Successful promotion campaigns don't happen by chance. To realize goals, promotional
products programs must be carefully planned, taking into consideration the audience,
budget and, of course, the ultimate result to be gained.

1. Define a specific objective.

2. Determine a workable distribution plan to a targeted audience.
3. Create a central theme.
4. Develop a message to support the theme.
5. Select a promotional product that bears a natural relationship to your profession or
communications theme.
6. Don't pick an item based solely on uniqueness, price or perceived value.
Don't fall prey to the latest trends or fads. The most effective promotional products are
used in a cohesive, well-planned campaign.

Sales promotions are non-personal promotional efforts that are designed to have an
immediate impact on sales. Media and non-media marketing communications are
employed for a pre-determined limited time to increase consumer demand, stimulate
market demand or improve product availability. Lifebuoy is promoting its product using
these kinds of promotional techniques

Consumer sales promotion techniques:

The different consumer sales promotion techniques used by Lifebuoy are

Price deal: A temporary reduction in the price, such as happy hour
Cents-off deal: Offers a brand at a lower price. Price reduction may be a percentage
marked on the package.
Price-pack deal: The packaging offers a consumer a certain percentage more of the
product for the same price (for example, 25 percent extra).
Coupons: coupons have become a standard mechanism for sales promotions.
Free-standing insert (FSI): A coupon booklet is inserted into the local newspaper for
Rebates: Consumers are offered money back if the receipt and barcode are mailed to
the producer.
Contests/sweepstakes/games: The consumer is automatically entered into the event by
purchasing the product.


Movement of goods and services from the source through the distribution channel, right
up to the final consumer, or user and the movement of payment in the opposite
direction, right up to the original producer or supplier.

Chanel of Distribution:

A distribution channel can be as short as being direct from the vendor to the consumer
or may include several inter-connected (usually independent but
mutually dependent)intermediaries such as wholesalers, distributors, agents, retailers.
Each intermediary got the items at one pricing point and moves it to the next higher
pricing point until it reaches the final buyer also called channel of
distribution or marketing channel.

The Importance of Distribution:

Most producers use intermediaries to bring their products to market they try to develop a
Distribution channel to do this. A distribution channel is a set of Interdependent
organizations that help make a product available for use or consumption by
the consumer or business user. Channel intermediaries are firms or individuals such as
wholesalers, agents, brokers, or retailers who help move a product from the producer to
the consumer or business user.

A company’s channel decisions directly affect every other marketing decision. Place
decisions, for example, affect pricing. Marketers that distribute products through mass
merchandisers such as Wal-Mart will have different pricing objectives and strategies
than will those that sell to specialty stores. Distribution decisions can sometimes give a
product a distinct position in the market. The choice of retailers and other intermediaries
is strongly tied to the product itself. Manufacturers select mass merchandisers to sell
mid-price-range products while they distribute top-of-the-line products through high-end
department and
specialty stores. The firm’s sales force and communications decisions depend on how
much persuasion, training, motivation, and support its channel partners need. Whether a
company develops or acquires certain new products may depend on how well those
products fit the capabilities of its channel members.

Some companies pay too little attention to their distribution channels. Others, such as
FedEx, Dell Computer, and Charles Schwab have used imaginative distribution systems
to gain a competitive advantage.

Functions of Distribution Channels:

Distribution channels perform a number of functions that make possible the flow of
goods from the producer to the customer. These functions must be handled by someone
in the channel. Though the type of organization that performs the different functions can
vary from channel to channel, the functions themselves cannot be eliminated. Channels

provide time, place, and ownership utility. They make products available when, where,
and in the sizes and quantities that customers want. Distribution channels provide a
number of logistics or physical distribution functions that increase the efficiency of the
flow of goods from producer to customer. Distribution channels create efficiencies
by reducing the number of transactions necessary for goods to flow from many different
manufacturers to large numbers of customers. This occurs in two ways. The first is
called breaking bulk. Wholesalers and retailers purchase large quantities of goods from
manufacturers but sell only one or a few at a
time to many different customers. Second, channel intermediaries reduce the number of
transactions by creating assortments providing a variety of products in one location—so
that customers can conveniently buy many different items from one seller at one time.
Channels are efficient. The transportation and storage of goods is another type of
physical distribution function. Retailers and other channel members move the goods
from the production site to other locations where they are held until they are wanted by
Channel intermediaries also perform a number of facilitating functions, functions that
make the purchase process easier for customers and manufacturers. Intermediaries
often provide customer services such as offering credit to buyers and accepting
customer returns. Customer services are oftentimes more important in B2B markets in
which customers purchase large quantities of higher priced products.

Existing strategy:

Unilever uses a lot of distributors and retailers to supply its products in each market
where the final customer might reasonably look for it. While appointing a distributor for a
particular area, management uses its own judgment to select such a person that has a
potential to operate effectively.

Unilever uses an intensive distribution strategy for lifebuoy soap while at the same brand
but in shampoos category it introduces only extensive strategy. Unilever did not fight for
the better shelf space for lifebuoy soap. Lifebuoy is targeting middle and low income

consumers so shelf space is not important our main focus is on intensive distribution
and ideal price with some innovation.


We have suggested that Unilever for life buoy should introduce a new kind of distribution
strategy that will be a strategic fit between its productions to consumptions. Unilever
should identify its larger, medium and small consumption areas and design the channel
accordingly. According to my sense and survey lifebuoy must go for intensive
distribution with wholesaler and retailers in the areas where rate of consumption is
usually very greater than that of the other areas where comparatively rate of
consumption is not so attractive.

Lifebuoy is available at every outlet and at every big, medium and even at very small
stores(hatti).Now we want to save the cost of per Tikki soap in Urban areas by reducing

intensive approach and turning to a new strategy that a more easily applicable and

We have discussed the following diagrammatic distribution method of Unilever for

Lifebuoy in the both Rural and Urban Market as well.

We have eliminated the existence of wholesaler from in the Urban market as of many

♣ It is a lower consumption area for Lifebuoy

♣ Warehousing cost can be a big trouble for wholesalers as they did not purchase
extra quantity from distributors and company and definitely it increases cost of
contacting to wholesaler and managing relationship.

♣ While the selection of channel company considers customer buying patterns and
the nature of the market.

Distributor Distributor
Urban Rural
Areas Areas


Distributor Distributor






We have tried to fully analyze the existing strategies of Lifebuoy, what we find from this
detail analysis are discussed as improved version of Lifebuoy where suggestions are
given from our side and what adjustments can be made in the present strategies to
improve the product performance and overall image of the product in the customer’s

• In evaluating the position of the Pakistani market, Lifebuoy is lacking in its market
Geography strategy as it is more common in rural areas of the country where
more of the urban citizens keep it as a low level brand.

• The major challenge Unilever has to face is its commitment to its old brand of
Lifebuoy. Unilever got a major setback when P&G introduced Safeguard through
a heavy media campaign. Unilever has tried to compensate that through
promotional program of “Healthy Hoga Pakistan” but still it needs a strong and
continuous commitment to this product.

• Lifebuoy has well repositioned itself but still there is need to change the image
that it is a low quality low price product.

• In penetrating the market through price, Lifebuoy has to compete with brands of
P&G and Colgate-Palmolive which are a good name of quality, so accordingly
Lifebuoy has to adjust its prices at that level where it creates dominance among
the existing brands.

• In promoting the worth of the Lifebuoy, it has to modify its promotional campaigns
base on traditional heroism and fantasy; one is to come up with new realistic

approaches highlighting the need of an antibacterial soap in most hygienic

• While deciding about the selection of Channel Company should consider

customer buying patterns and the nature of the market.

• A general distribution pattern with distributors and retailers are the agents in the
urban areas to remove lag time in delivery of the product. Since in rural areas the
places are diversified so to improve the distribution there is an inclusion of the
whole seller to make the distribution extensive.

These are some suggestions from our side identified through complete analysis and
view of Lifebuoy. We hope that these suggestions can make a difference in the
Lifebuoy by proper implementation and planning.




Marketing teachers .com




Principle of marketing “Philip kotler”.

Comsats Students Survey

Outsiders Survey

Group Meetings


Special Contribution and Thanks


Qaisar Sajjad Khan( Girdi,Jand,Attock,Pakistan)