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Client Information
Hedley Gaudin
General Manager
For further information, please contact your property manager on 03 9448 2000.
Please contact your property manager for more information, including further benefits, Product Disclosure
Statement and complete terms and conditions.
Lindon Insurance Pty Ltd is a corporate authorised representative (no.1007404) of G.W.S. Pty Ltd, Australia Financial
Services License No. 213210. ABN 99 007 438 ACN 007 439 413.
An identity check we require all applicants confirm their identity and current address through a
100 points system.
Previous tenancy All applicants are required to provide references from their past and current tenancies.
Verification of employment Along with any previous tenancy checks, Lindon Property Management
confirms an applicants current employment details, income and history.
Tenancy database checks We will complete a tenancy search on all relevant applicants to ensure there
are no past or current rental payment discrepancies, property damages, court judgements or bankruptcies
against their name.
On completion of the relevant checks, your property manager will detail the application for your approval and
instructions.
a claim form signed by both the tenant and the landlord (or their agent); or
an order from VCAT.
The bond will only be refunded after Lindon Property Management has carried out a final inspection and we are
satisfied with the condition of the property. This bond claim form will be completed and submitted to the RTBA
for a bond refund.
In the most cases, tenants receive a full bond refund, as most tenants fully meet their obligations.
However, there may be delays experienced in some refunds where the tenant has vacated without notice, owes
funds, will not agree to claimed deductions, or the signature on their claim form mismatches.
Rent Payments?
Tenants are provided with a multitude of payment options, to ensure rent is paid on; or before, the due date,
as per the terms of the lease agreement. Rent is paid monthly in advance, on the anniversary date of the lease
commencement date.
Our Rental Rewards program even offers tenants frequent flyer points and other bonuses for rental payments,
above any other benefit programs from their financial institution!
Methods available to tenants for rental payments
Direct Debit
Credit Card Debit
B-Pay (credit card or bank account)
Electronic Funds Transfer (EFT)
Bank cheque or Money order
Rental Reviews?
Rental reviews are undertaken by your Lindon Property Manager. They have the experience and knowledge of the
local market and national trends to be able to provide the best possible market value for your property.
Rental reviews are undertaken at each routine inspection (prior to any leasing campaign and subject to the tenancy
lease agreement terms and in consultation with the owner).
3 days overdue - A reminder is automatically forwarded to the tenant (text and/or email).
7 days overdue - An urgent arrears reminder is sent to the tenant, in various forms (phone, email, text
and letter).
10 days overdue - The tenant is telephoned and advised that if payment in full is not received within
5 days, a 14 day Notice to Vacate the property will be served for rent arrears and an Application will
be made to VCAT for a Hearing, for an Order to remove the tenant and commence debt recovery.
15 days overdue - The 14 day Notice to Vacate is served for rent arrears. An application is made to VCAT
for a Hearing, for an Order to remove the tenant and commence debt recovery. Upon receiving the Order,
a Warrant of Possession for the property is arranged.
This process is standard operating practice and undertaken to minimise any possible loss to the owner. The owner
will be kept informed throughout this process.
Outstanding account Rent is paid promptly. Any other outstanding accounts such as damages,
compensation amounts and break lease fees are paid (if required).
Property re-leasing inspections Inspections will be arranged and coordinated with the tenant(s) within
the last 14 days of their vacation date.
Property vacated property is cleaned, carpets professionally steam cleaned with receipt as proof, final
inspection is conducted.
Keys all keys, swipes, remotes etc. have been returned to the office.
Bond finalisation We undertake the vacate inspection and subject to any deductions, the bond finalisation
is processed.
Schedule of Services
Leasing marketing co-ordination.
Conducting prospective tenant inspections.
Application processing and negotiation.
Residential Tenancies Act compliance.
Rental collection and disbursement.
Monthly statement to owner.
End of financial year summary.
Maintenance management.
Prepare cases and attend VCAT hearings,
Insurance claims, where insured through
if required. Lindon Insurance Pty Ltd.
Routine inspections. Market appraisals.
Tenancy renewal negotiation.
Vacate inspections and tenancy finalisation.
Full management We will advertise, lease and manage your investment property. Our management
fee is 6.6% including GST.
Leasing Fee, equal to one weeks rent, plus GST.
Re-negotiating a lease renewal with current tenant, equal to half a weeks rent, plus GST.
Transfer from another agent We will coordinate and arrange all necessary transfers of your property
from your existing agent. Multiple management discounts may apply.
Discounted management rates to multiple property Landlords.
Discounted Landlord Insurance through associated group of companies.
Discounted Depreciation Schedules through preferred provider alliance.
Marketing cost recovery: website listings and collateral, including printed media $250.00.
National Tenancy Database Rental reference check, per application $10.00.
Sundry fee (transactional banking) $3.85.
Financial Year Summary $16.50.
Lindon Accounting;
Lindon Insurance;