B. Please rate the following items by putting a check (/) in the box.

Do you need to use English when:

Language Skills
3
Very
Important
Speaking
Communicative events:
Questioning to identify their needs
Making and receiving telephone calls
Speaking to customers
Dealing with clients objections
Communicating with colleagues and superiors
Others (please specify)
Reading
Communicative events:
Reading business letters (letters of enquiry, bank,
letters soliciting information, letters from head office
to branches)
Reading reports (sales report, budget reports, audit
reports, monthly reports)
Reading work manuals
Reading memos
Reading reference materials for professional exam
Others (please specify)
Writing
Communicative events:
Filling in forms
Writing brochures/letters
Writing effective proposals
Writing faxes/complaint letters
Taking notes/messages
Others (please specify)
Listening
Communicative events
Telephone messages
Oral instructions
Handling enquiries
Understanding lectures at seminars and training
programs
Others (please specify)

2
Important

1
Not Very
Important

NEEDS ANALYSIS QUESTIONNAIRE

PART 1: OBJECTIVE
We request your completion of this questionnaire to help us learn more about your learning
needs and preferences. The information you and others provide will assist us in developing a
Needs Analysis Report. Your answers will be tabulated with those of others and will be
handled in the strictest confidence.
Thank you for your time and assistance.
PART 2: LEARNERS PROFILE
Please put a check (/) to fill in each item.
Name: (optional) _______________________________________________________
Gender: ________ female______ male_______
Age group: ______ under 18_______ 18-25_______ 26-35_________ 36-55________ over
65______
Profession:____ student___ teacher____ manager____ worker______ stay home_____
retired____
Education:____ high school____ college____ graduate school_____
PART 3: ASSESSMENT
A. Please check the answer which do you think is the MOST IMPORTANT for you
as student taking bread and pastry course. Choose only one.
1. Why is the English language needed in your course Bread and Pastry?
_____ a. For exam, academic writing and research purposes.
_____ b. For questions, explanation and justification purposes.
_____ c. For future work.
_____ d. Others (please specify)
2. With whom do you use the language?
_____ a. to your English-speaking friends.
_____ b. to your professors, colleagues who prefer to speak in English.
_____ c. to a salesman who speaks in English for any deals.
_____ d. Others (please specify)
3. How do you learn English in your course?
_____ a. Through discussions/lectures, group/individual written and oral
presentations.
_____ b. Through role plays.
_____ c. Through real life situations.
_____ d. Others (please specify)
4. What resources are available to you in learning English in your course?
_____ a. bilingual/monolingual dictionaries.
_____ b. Internet resources, audio-visual materials.
_____ c. Books, newspapers, magazines, journals, business materials, company
documents.
_____ d. Others (please specify)