QUESTION 1

In deciding which structure will be appropriate to a particular organisation certain factors must
be considered.
a}

What is organizational structure?

(2 marks)

b}

Explain six (6) factors which must be considered when deciding on the structure
appropriate to an organisation.
(18 marks)
(Total: 20 marks)

QUESTION 2
a}

Explain who the primary and secondary stakeholders in a business are.

(8 marks)

b}

Explain the steps involved in the decision making process.

(12 marks)
(Total: 20 marks)

QUESTION 3
A managers work can only be made effective when there is effective communication system in
the organisation.
a}

What is communication?
(4 marks)

b}

Identify and explain four (4) factors which must be considered before choosing a medium
for formal communication in an organization.
(16 marks)
(Total: 20 marks)

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QUESTION 4
Many organisations now pay serious attention to quality issues in their attempt to gain
competitive advantage.
a}

Distinguish between quality and total quality management.

(4 marks)

b}

Plant layout is the placement or the arrangement of machines to facilitate the production
process. An organisation may adopt different methods of plant layout.

Explain the following methods of plant layout:

{i}

Fixed layout

{ii}

Product layout
(6 marks)

c]

Identify and explain four (4) advantages of product layout.

(10 marks)
(Total: 20 marks)

QUESTION 5

An organization may choose between a product, customer, geographic or matrix structure.

a}

Describe the matrix organisation structure.

(8 marks)

b}

Explain three advantages of the matrix structure.

(9 marks)

c}

Explain the concept of operations management.

(3 marks)
(Total: 20 marks)

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QUESTION 6
Max Weber defined bureaucracy as a continuous organisation of official functions bound by
rules.

a}

Identify and explain five (5) advantages associated with bureaucracy.

(20 marks)

QUESTION 7

a}

Define the term discipline

(2 marks)

b}

Define job evaluation.

(2 marks)

c}

Explain four (4) advantages of a job evaluation system.

(16 marks)
(Total: 20 marks)

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