Final Bid Documnet Pay and Use Toilet

DELHI DIVISION
COMMERCIAL DEPARTMENT
TENDER FORM
TENDER DOCUMENTS FOR THE CONTRACT OF DELUXE PAY AND USE

TOILETS OVER DELHI DIVISION
(One tenderer can offer one tender only
Office of the
Sr. Divisional Commercial Manager, Coaching
Northern Railway, Delhi Division
Contact : 011-23743084
Fax : 011-23746077
Signature of Tenderer
Page 1
TABLE OF CONTENTS
SN
DESCRIPTION
PAGE No
NOTICE INVITING BID
4-6
GENERAL TERMS AND CONDITIONS
7-12
SPECIFIC TERMS AND CONDITIONS
13
SCOPE OF WORK
14-18
RESERVE PRICE
19
SERVICE CHARGES
19
7-8
DRAFT AGREEMENT
20-35
ANNEXURE:1
LETTER OF APPLICATION
36-37
ANNEXURE:2
FORMAT FOR AFFIDAVIT TO BE 38-39

SUBMITTED
BY
TENDERER
ALONGWITH
THE
TENDER
DOCUMENTS
ANNEXURE:3
ANTI COLLUSION CERTIFICATE
40
ANNEXURE:4
TECHNICAL BID
41-42
ANNEXURE:5
FINANCIAL BID
43
ANNEXURE:6
DETAILS AND LOCATION OF THE

DELUXE PAY AND USE TOILET,
MINIMUM RESERVE PRICE,
EARNEST MONEY DEPOSIT AND
TENDER COST
44
Page 2
DISCLAIMER
The information contained in this Tender Document or subsequently

provided to the Bidder(s), whether verbally or in documentary form by or
on behalf of the Indian Railways or any of their employees or advisors, is
provided to the Bidder(s) on the terms and conditions set out in this Tender
document or any other terms and conditions subject to which information is
provided.
This Tender document is not an agreement and is not an offer or invitation

by Indian Railways to any party other than the applicants who are qualified
to submit their proposals to Northern Railway.
The objective of Tender document is to provide the prospective Bidder(s)

with all the relevant information to assist the formulation of proposals or
bids.
The Tender document may not be apposite for all persons interested in
bidding as it is not possible for the Indian Railways or any of their
employees or advisors to take into consideration the financial and
investment objectives, financial situation as well as specific needs of each
party who reads or uses this Tender document.
The prospective bidders should conduct detailed analysis and study for
authenticating the accuracy and completeness of the information provided
in the Tender document and wherever necessary to obtain independent
opinion from appropriate sources.
The Indian Railways, their employees and advisors make no representation

or warranty and shall incur no liability under any law, statute, rules or
regulations about the accuracy, reliability or completeness of the Tender
document.
The Tendering Authority may in its absolute discretion, but without being
under any obligation to do so, update, amend or supplement the
information/ clauses in this Tender document.
Page 3
SECTION 1
NOTICE INVITING BID
Tender Notice No. 7/ PUB/ Deluxe Pay & Use Toilet/ 2016
1.1
GENERAL
For and on behalf of President of India, Sr. Divisional Commercial Manager,
Coaching, Delhi Division, Northern Railways thereinafter known as
Railways invites sealed tenders (Two Bid System) from interested and
eligible agencies for provision of Deluxe Pay & Use toilets on BOT basis.
The key details are as follows:
KEY DETAILS
SN
Items
Description
a.
Name and Scope of : Provision of Deluxe Pay & Use public toilets
Work
on "Build, Operate and Transfer" (BOT) basis
at railway stations for a concession period of
15 years. These high quality toilets shall be
constructed by firms at their own costs and
shall be operated and maintained by them on
'Pay and Use' basis, with provision for value
added services and rights for commercial
advertisement through glow signboards etc.
on the interior and exterior walls (subject to a
maximum of 75% of available surface area) of
the building of the Toilet Complex.
b.
Reserve Price
Toilet Block)
c.
Earnest
Deposit
d.
e.
(Per :
i. Rs. 4,00,000 (Rs four lakh only) per annum

(for New Delhi, Delhi, and H. Nizamuddin,
stations).
ii. For A-1 stations other than (i) above =
Rs.2,00,000 (Rs Two Lakh only) per
annum.
iii.For A category stations = Rs.1,00,000 (Rs
one lakh only) per annum.
iv.For B category and other category stations
= Rs.50,000 (Rs fifty thousand only) per
annum.
Money : Rs (10% of applicable reserve

price by Demand Draft, payable in favour of
Sr. DFM, Northern Railway, Delhi Division.
(as per Annexure 6)
Cost of Tender form
: Rs (Rs. in words, Non-refundable)
(as per Annexure 6).
Tender Document on : 2.8.2016 to 2.9.2016 (between 10.00 Hrs to
sale
12.00 Hrs) on working days only or through
Page 4
SN
Items
Description
the web site.
f.
h.
i.
Date & Time of : 2.9.2016 (12.00 Hrs to 15.00 Hrs)

Submission
of
Tender
Date & Time of : On 2.9.2016 at 15.30 Hrs.
opening of Tender
Validity of Tender
: 90 calendar days from the date of opening of
tender. All conditional offers shall be
summarily rejected.
j.
Period of Contract
l.
Authority and place

for purchase of Tender
Documents, seeking
clarifications
and
submission
of
completed
tender
Documents
: The period of concession under BOT scheme

will be 15 years
: Sr.
Divisional
Commercial
Manager,
Coaching, Northern Railway, Delhi Division,
DRMs Office, State Entry Road New Delhi
110055.
The tender documents can be obtained from the office of Sr. Divisional
Commercial Manager, Coaching, Northern Railway, Delhi Division, DRMs
Office State Entry Road New Delhi 110055. Payment shall be made by demand
draft drawn in favour of Sr.DFM, Northern Railway, Delhi Division. The cost of
Tender Form downloaded from website will have to be paid in the form of
Demand Draft drawn in favour of Sr.DFM, Northern Railway, Delhi Division
enclosed separately in addition to Earnest Money while submitting the tender.
1.2
Eligibility Criteria
i. The turnover of the bidder shall not be less than Rs 1.00 crore (Rs One crore
only) during last three consecutive years from the business of operating and
maintaining toilet complex. The bidder will submit the copy of audited
balance sheet for last three concluded financial years along with a copy of
ITR-IV (The turn over should be duly certified by a Chartered Accountant).
ii. The bidder should have positive net worth minimum of Rs. 50.00 lakh each
during the last concluded three years as on date of submission of financial
bid. (Duly certified by the Chartered Accountant).
iii. The bidder should have minimum experience of five (5) years in the field of
construction, operation and maintenance of Deluxe Pay and Use toilet.
(Copies of the Work orders in format as in Annexure 4 should be submitted)
iv. The bidder should have executed minimum five works of similar nature
(Built, Operate & Transfer basis of toilets ). At least two of the above works
Page 5
must be at high density locations like Railway Stations, Bus terminals,

Mandis, Tourist Places etc. (Copies of the Work orders issued should be
submitted).
v. Bidder should submit certificate of satisfactory performance duly signed by
a Gazetted officer in case of a Govt. department and by a Manager/
Executive in case of PSUs, where tenderer has constructed Deluxe toilets on
BOT basis.
vi.
PAN card of the company.
vii. The bidder shall submit an affidavit confirming that the firm has not been
blacklisted or debarred by the government or the other agencies for which it
has worked.
Page 6
2.
GENERAL TERMS AND CONDITIONS:
2.1 General Information

2.1.1 This tender document is for Provision of Deluxe Pay & Use public toilets on
"Build, Operate and Transfer" (BOT) basis at railway stations for a
concession period of 15 years.
2.1.2
These will be new high quality toilets constructed by the bidder at their
own costs on Built, Operate and Transfer (BOT) mode, operated and
maintained by them through 'Pay and Use' and Commercial Publicity, with
provision of value added services.
2.1.3
Rights for advertisement through glow signboards etc. will be permitted on

the interior and exterior walls (subject to a maximum of 75% of available
surface area) of the building of the Toilet Complex but mounted hoardings
on roof would not be permitted. However space on rooftop can be utilized
to install solar cells/water heaters etc.
viii. The successful bidder shall construct structurally sound and aesthetically
appealing building complex as per plans submitted to and approved by
Railways. He will be required to run/ maintain the same in good condition
round the clock. The interested bidders will submit in the bid, their plan/
drawings/ design of the proposed toilet block, attractive building elevation
of the complex showing the details of plan, its specifications and pattern of
advertisements along with dimensions of the proposed toilet blocks. The
bidders are also advised to inspect the proposed sites and its surrounding
and fully satisfy themselves about various aspects like surroundings,
drainage, water supply etc. before submitting the bids.
ix.
2.1.4 The offer from the tenderer has to be in two parts:(a) The Technical Bid &
(b) The Financial Bid
2.2 Contents of Technical Bid
(a) Covering letter stating the validity of proposal: as per Annexure 1
(b) Affidavit by authorized signatory: as per Annexure 2
(c) Anti-collusion certificate: as per Annexure 3
(d) Technical Bid: as per Annexure 4
(e) Earnest Money amount Annexure 6
(f) Cost of tender in case the Bid document has been downloaded from web
2.3
2.3.1
Contents of Financial Bid

The Financial Bid will be submitted by the Bidder that needs to be filled in
the format prescribed as per Annexure 5.
Page 7
2.4 Number of proposals

2.4.1 Each Bidder shall submit only one proposal in response to this Tender
document. Any party or entity submitting more than one proposal in
response to this Tender document will be disqualified.
2.5
2.5.1
Cost of Proposal Preparation

All the cost incurred in the preparation of the proposal, in response to the
Tender document, shall be on bidders account.
2.6
2.6.1
Amendment of TENDER
Railway can modify the Tender document by issuing corrigendum or
addendum at any time prior to the due date of submission of the proposal.
For allowing the bidders proper and reasonable time in which the
corrigendum or addendum, if any would have to be taken into
consideration, the Railway, at its sole discretion, may extend the time frame
of submission of the proposal.
2.6.2
2.7
2.7.1
2.7.2
2.8
2.8.1
2.8.2
2.8.3
2.8.4
Language and Currency Bid

The proposal along with all the relevant and essential documents should be
written in Roman Script/ English language. If the proposal along with the
essential documents is submitted in some script/ language other than
Roman/ English, then it shall be mandatory to provide the Roman/English
translation of the submitted documents. For the purpose of interpretation
and evaluation of the proposal, the Roman/ English translation shall
prevail.
The currency mentioned for the Financial Bid shall be Indian Rupee (`).
Earnest Money
The proposal would need to be accompanied by an Earnest Money for a
total amount of Rs.. (10% of reserved price). Proposals (technical bid)
not accompanied with EMD or with less EMD shall be summarily
rejected. The Earnest Money shall be kept valid through the proposal
validity period and would be required to be extended to the maximum of a
further period of 60 days if felt necessary by Railways, Northern Railway.
No interest charges shall be payable by the Railways on the EMD.
The Earnest Money shall be in the form of a Demand Draft for Rupees (as
mentioned in the Annexure 6) only drawn on any scheduled commercial
bank payable at New Delhi in favour of Sr.DFM, Northern Railway, New
Delhi.
The Earnest Money may be adjusted against security deposit in case of
successful bidder. For unsuccessful bidders, EMD will be returned.
The Earnest Money shall be forfeited in the following cases:
(a) If the Bidder withdraws its proposal or modifies the terms and
conditions thereof in a manner not acceptable to Railway during the
period of stipulated validity of offer from the date of opening of
tender.
(b) If the bidder does submit the Letter of Acceptance within 10 days of
issuance of Notice of Award.
Page 8
(c) If the bidder does not sign the contract agreement within 30 days of
issuance of Notice of Award.
2.9
2.9.1
2.9.2
2.9.3
Validity of Proposal
The proposal to be submitted shall indicate that it would remain valid for a
minimum period of 90 days from the bid opening date. Railway reserves
the right to summarily reject all such proposals which do not meet the
requirement as mentioned.
Prior to the expiry of the original Proposal Validity Period, Railway may
extend the period of validity for a specified additional period. A Bidder
may refuse the request without forfeiting the Earnest Money. A Bidder
agreeing to the request will not be allowed to modify its proposal, but
would be required to extend the validity of its earnest money for the period
of extension and comply with Clause 2.10 of this document in all respects.
The successful Bidder shall extend the Proposal Validity Period till the date
of execution of the Agreement.
2.10 Responsibility of the Bidder

2.10.1 The bidder shall be responsible for all the costs associated with the
preparation of the proposal and their participation in the selection process.
Railways will not be responsible or in any way liable for such costs,
regardless of the conduct or outcome of the selection process. The bidder
shall ensure that the bid is complete in all respects and conforms to all the
requirements.
2.10.2 The bidder should be familiar with the clearances required from various
authorities to commence work. The bidder shall be deemed to have carried
out preliminary checks with relevant authorities.
2.10.3 It would be deemed that prior to the submission to the Tender document,
the Bidder has:
i)
Made a complete examination of the contents as well as the
requirements of the Tender document including the annexure and
formats and would be wholly responsible for the failure to comply
with the requirement and conditions as stipulated in the Tender
document.
ii)
Obtained relevant information from Railways.
iii)
Made a complete and careful examination of the various aspects of
the Project including but not limited to:(a) Conditions at workplace including surroundings, availability of
water, electricity, drainage etc.
(b) All other matters that might affect the Bidders performance
under the terms of this Tender document.
2.11 Formatting, Presentation and Signing of Proposals
2.11.1 Bidder(s) should submit the proposals with all information as per the
requirement of the Tender document and in the formats specified.
2.11.2 The proposal should be hard bound or spiral bound by the bidders and
should be neatly typed with proper page number, header-footer,
illustrations and references. The proposal should be duly signed on all
Page 9
pages by authorized signatory of the company. Any alterations or

corrections or additions made at any page of the proposal should be
verified and authenticated by the initials of authorized signatory of the
company.
2.12 Sealing and Marking of Proposals
2.12.1 The Technical Bid as per para 2.2 shall be sealed in an envelope duly
marked as Technical Bid for the contract of Deluxe Pay & Use toilets at
. station
2.12.2 The Financial Bid shall be sealed in a separate envelope duly marked as
Financial Bid for the contract of Deluxe Pay & Use toilets at . station
in the format prescribed in Annexure 5.
2.12.3 Each of the above mentioned envelopes should have the complete name
and address of the Bidder.
2.12.4 Both the envelopes shall be then sealed in an outer envelope. The outer
envelope shall bear the Tender number with superscription: Offer for the
contract of Deluxe Pay & Use toilets at . station and should bear the
complete name and address of the Bidder.
2.12.5 The envelope shall be addressed to:Sr. Divisional Commercial Manager, (Coaching)
Northern Railway, DRMs office, Delhi Division
State Entry Road New Delhi 110055.
Tele 011-23743084 Fax-011-23746077
2.12.6 Any envelope received in unsealed or open condition shall be summarily
rejected. Any envelope containing both the Technical and Financial Bids in
violation of clauses 2.12.1 and 2.12.2 given above shall also be summarily
rejected.
2.13 Cost of Tender Document
2.13.1 Cost of Tender Document is Rs (as mentioned in the Annexure) (Rupees 500
extra by post). In case the Tender Document is downloaded through
Northern Railways website, Demand Draft in favour of Sr.DFM, Northern
Railway, New Delhi of Rs (as mentioned in the Annexure) has to be
submitted in lieu of cost of Tender Document, along with the tender
document duly signed on each page failing which the bid shall stand
rejected.
2.14 Late Proposals
2.14.1 Any proposal received by Railways after the time for submission of bids
will be returned to the Bidder in unopened / sealed condition, or the
condition in which it is received.
2.14.2 Tenders can be sent by registered post to the address mentioned in clause
2.12.5, so as to reach not later than the specified time of sealing the tender
box on the day of tender opening. Railway will not be responsible for any
delay caused due to transit via registered post etc.
2.15 Modification and Withdrawal of Proposals
The Earnest Money shall be forfeited if the Bidder withdraws or modifies its
proposal.
Page 10
2.16 Confidentiality of Proposal Evaluation

2.16.1 Any information regarding the examination and evaluation of proposal,
clarifications sought thereof and recommendation of the short-listed bidder
shall not in any case be disclosed to any person or employee not officially
concerned with the process of bidding.
2.16.2 Railways will treat all information submitted as part of all bids in
confidence and will insist that all who have access to such material treat it
in confidence.
2.16.3 Railways will not divulge any such information unless it is ordered to do so
by any government authority that has the power under law to require its
disclosure or due to statutory compliances.
2.17 Clarifications in Proposal
2.17.1 Railways if required may at its sole discretion seek clarifications from the
bidder(s) during the evaluation of the proposal.
2.17.2 All such clarifications to be sought by the Railways from the bidder(s) will
be in written form or by facsimile.
2.17.3 No change in the contents of the proposal will be permitted by way of such
clarification sought from the bidder(s) by the Railways.
2.18 Evaluation of Bids
2.18.1 In the first stage, the Technical Bid submitted by the bidder will be
evaluated.
2.18.2 Opening of the Financial Bid of the Bidder will be confined to those bidders
who are found suitable in their technical bids.
2.18.3 The financial bid will be opened on a later date that will be communicated
to the bidders who qualify the first stage of evaluation. The financial bids
will be opened in the presence of the Bidders nominated representatives
who decide to attend the meeting and shall be required to sign and record
their attendance during the opening of financial bids.
2.19 Notification to successful Bidder
2.19.1 Railways will officially intimate the Successful Bidder through 'Notice of
Award' and he must submit the 'Letter of Acceptance' within 10 days of the
issue of the 'Notice of Award'. The agreement must be signed within 30
days of 'Letter of Acceptance'. In case the bidder does not sign the
agreement within 30 days of issuance of 'Letter of Acceptance, Railways
reserves the right to cancel the offer and proceed ahead in a manner
deemed fit.
2.20 Railways Right to Accept or Reject Proposal:
2.20.1 Railways reserves the right to accept or reject any or all proposals without
assigning any reason and to take any measure as it may deem fit, including
annulment of the bidding process, at any time prior to the execution of
Agreement, without liability or any obligation for such acceptance, rejection
or annulment.
2.20.2 Railways, reserves the right to reject any proposal if:a) At any time, a material misrepresentation is made or uncovered, or
Page 11
b) The Bidder does not respond promptly or thoroughly to requests for

supplementary information required for the evaluation of the proposal.
2.20.3 The disqualification of the Bidder will also result in the forfeiture of the Bid
Security Amount (Earnest Money) if such disqualification or rejection
occurs after the financial bids have been opened and the Bidder quoting the
highest contract price gets disqualified/ rejected. In such event, Railways,
reserves the right to take any such measure as may be deemed fit in its sole
discretion, including the annulment of the bidding process.
2.21 Performance Guarantee
2.21.1 The successful bidder shall have to submit a Performance Bank Guarantee
(PBG) of Rs. ________ [@ Rs. 15.00 Lakh per toilet block and Rs. 50.00 Lakh for a
group of four toilet blocks in Delhi area. However, for every additional toilet block
exceeding four toilets, the additional Bank Guarantee will be Rs. 10.00 Lakh. In
other cities and stations the PBG will be Rs. Ten lakh (Rs 10.00 lakh) for one toilet
block and Rs.40.00 lakh for a group of five toilet blocks with an increase of Rs. Five
lakh for every additional toilet block- please see annexure] within 30 (thirty) days
from the date of issue of Letter of Acceptance (LOA), failing which the
contract shall be terminated duly forfeiting EMD and other dues, if any
payable against the contract. The failed Licensee shall be debarred from
participating in re-tender for the work.
2.21.2 The PBG will remain in safe custody with Railways for a period of 6 months
or till the completion of construction whichever is later, after which either it
will be returned to the bidder or can be adjusted against license fees, if
requested by the bidder.
2.21.3 The validity of the PBG should be for a period of one year. However, in
case the toilet block is not constructed during this period, the validity
of PBG should be extended to cover the period as decided by Railways.
2.22
Security Deposit
The security deposit equivalent to 10% of the first year license fee will be
paid in advance in form of bank draft. The Security deposit shall be
released on completion of contract, on submission of a certificate issued by
Station Manager/ Station Superintendent of the station and by Commercial
Inspector of the area in case of a toilet situated at places other than at a
railway station certifying that the toilet block has been handed over by
Licensee to the Railways free of all debris all fittings /Assets intact.
The validity of the security deposit should be upto the completion of
contract plus one extra year to cover any eventuality.
Page 12
3.
SPECIFIC TERMS AND CONDITIONS
3.1
ELIGIBILITY CRITERIA: All bidders must mandatorily fulfill the technical

& financial eligibility criteria as per the Technical Bid (Annexure-4) and the
same may be submitted along with tender document purchased or
downloaded from web site duly signed on each page, failing which the bid
shall stand rejected.
3.2
3.2.1
Payment Terms
The Licensee shall pay an annual license fees to the Railways as quoted in
the financial bid. There will be an annual increase of seven percent in
license fees. The payment of license fees will be on half yearly basis to be
paid in advance within ten days of the first month when payment is
due. For any delay in payment of license fees, a penalty of two percent
will be levied on the due amount in first month. In second month, penalty
will increase to three percent. After two months the security deposit will
be forfeited and process of termination shall be initiated.
3.3
3.3.1
Indemnity Clause
The selected Licensee/ Firm shall fully indemnify Railways in case of any
decree or order is passed against Railway by any Court, Forum, or Tribunal
due to death of or injury to any of the agent or servants of the Licensee
while carrying out the work under the agreement & indemnify, protect,
defend and hold harmless Railways, its/ their officers, employees and
agents from and against any and all demands, claims, suits and causes of
action and any and all liabilities, costs, expenses, settlements and judgments
arising out of the failure of the successful bidder to discharge its obligations
under this agreement and to comply with the provisions of applicable laws
and any permit or approval that may have been obtained or may be
required or arising out of or attributable to any act or omission of the
successful bidder. In case any proceedings in any Court/ forum are initiated
against Railways due to any omission or commission on part of the
successful bidder or due to any non-compliance of any statutory laws, the
successful bidder shall provide the cost of litigation and expenses incurred
by Railways in defending such proceedings in addition to any other action
that Railways/Northern Railway may take.
3.4
3.4.1
Selection and Notification

The selection of Licensee will be on the basis of highest bid offered in Packet
B. The successful bidder will be intimated through a Notice of Award
and he must sign the Letter of Acceptance within 10 days of issue of
Notice of Award. The agreement must be signed within 30 days of Notice
of Award. In case the bidder does not sign the agreement within 30 days of
issuance of Notice of Award, the railway reserves the right to cancel the
offer and proceed ahead in a manner deemed fit.
Page 13
SCOPE OF WORK
4.1
CONSTRUCTION OF DELUXE TOILETS:
4.1.1
The inside height of the toilet complex should be three meters. The size and
layout of the toilet complex would depend on the number of users requiring
the facility and availability of space and other local conditions. The layout
and design of the complex must leave room for future expansion if any
when required without causing major modifications. The design/
architecture of the complex should be in consonance with and should not
clash with the surroundings.
Optimum size of the toilets and bathrooms may be mentioned for guidance.
The floor should slope gently towards the floor trap. The floor of the
bathing area should be sunk to avoid the flow of water outside the bathing
area.
Wall mounted urinals of vitreous china of latest user friendly design of
approved type should be used, partitioned with slabs of granite. There
should be no open drain. Flushing of urinals should be automatic.
Separate ladies and gents section.
Separate designed toilet for use of handicapped (to be constructed enabling
the same to be used by a person on a wheel-chair).The same, can, however,
be used by normal users also.
Separate bathing and changing area.
Provisions for hot and cold water in taps and showers in each bathroom. All
water pipes should be concealed in the walls.
Chrome plated brass bib cocks should be used for taps. Taps with dual
supply (hot/ cold) arrangements should preferably be provided in
bathrooms.
Proper flush system with push button flush valve system fitted in the wall
for better maintenance and durability.
Adequate provision of exhaust fans to have effective ventilation.
Provision should be made in the design of toilet complex to provide natural
light during day time.
Proper electric provisions with concealed wiring.
Hand wash area (separate for ladies and gents) with large sized mirrors and
sinks. For elegant appearance and durability sink should be lined with
granite. Water storage tanks of approved quality and adequate capacity to
be provided. Water treatment equipment should be provided for
softening/purifying the water fit for human consumption.
Round the clock service throughout the year.
Standard signage and display boards in Hindi, English as well as regional
language.
To be completed within six months from the date of physical possession of
site. In case of failure of the bidder to complete the work within the
stipulated period, attributable to causes within the control of the bidder, he
shall be liable to pay penalty as per stipulated terms and conditions in the
agreement. The decision of Railways in this regard will be final and binding
upon the bidder.
4.1.2
4.1.3
4.1.4
4.1.5
4.1.6
4.1.7
4.1.8
4.1.9
4.1.10
4.1.11
4.1.12
4.1.13
4.1.14
4.1.15
4.1.16
4.1.17
Page 14
4.2
4.2.1
Broad material specifications.

All the flooring and wall cladding work should be done in granite/ marble/
superior tiles of approved quality free from cracks and faults.
4.2.2 Tiles wherever used should be of superior quality, preferably designer tiles
and of suitable large size to have fewer joints.
4.2.3 Split level flooring should be avoided.
4.2.4 Approved quality of sanitary installations/ fittings such as Parryware,
Hindustan and fittings of Jaquar etc. should be used.
4.2.5 Doors and windows and ventilators shall be of aluminum sections of
approved quality. These should be elegant in appearance.
4.2.6 Dado shall be up to 2.13 metres height minimum.
4.2.7 Approved stone tiles/ slabs of required thickness/ granite tiles of required
shade for external cladding/ walling for better reflection of light and
soothing look should be used.
4.2.8 Approved quality of branded electrical fittings such as Khaitan, Philips,
Osram, Usha, Orient etc. should be used.
4.2.9 Internal finishing shall be done as approved by the Railways.
4.2.10 Samples of all the items shall be got approved from Railways.
4.2.11 All water pipes, drainage and waste pipes should be concealed.
4.2.12 The layout plan containing size, orientation etc. of latrines, bathrooms and
rooms and showing plumbing layout and various fixtures like taps, water
closets/cisterns, sinks mirror etc. including electrical fixtures as also
materials to be used for different purpose should be got approved from
Railways. The plan should also show disposal of sewage and silage drains.
4.3
4.3.1
PROJECT COMPLETION:
The construction shall have to be completed within six months of date
handing over the site to the Licensee for construction. No extension
shall be given under normal conditions. However, if Railways is satisfied
that delay, if any, has been caused on railway accounts, extension may be
granted for the period to the extent of delay caused. To avoid delay in
project, the concerned departments should provide necessary permissions
at the earliest and responsibility should be fixed to avoid financial losses to
the railways on account of delay.
4.4
4.4.1
OPERATION & MAINTENANCE:

The Licensee shall operate and maintain the toilets/complexes to the entire
satisfaction of the Railways. Toilets, urinals, floors, walls and ceilings of the
interior as well as exterior of the complex should be cleaned regularly and
continuous availability of clean water should be ensured.
4.4.2
In order to achieve optimum standards of cleanliness, a cleaning schedule

should be made by the Licensee and got approved by Railways and the
same should be strictly adhered to. The cleaning of toilets and urinals
should be done at fixed intervals depending upon patronage, preferably
after each use. Adequate inventory of cleaning material like phenyl,
naphthalene balls, and liquid detergents for cleaning floors and tiles, liquid
soap solution, floor wipers, brushes, dusters, mops, buckets, mugs, dustbins
Page 15
i.
ii.
iii.
iv.
v.
vi.
vii.
viii.
ix.
x.
xi.
xii.
xiii.
xiv.
xv.
xvi.
xvii.
xviii.
xix.
xx.
xxi.
xxii.
xxiii.
etc. should always be available at the cost of the Licensee. In addition, the
following should also be ensured:
Provision of litterbins for proper garbage disposal.
Adequate number of safaiwalas in proper uniform with name badges to
be posted.
Employee schedule to be provided and displayed.
The floor and wall of the toilets must remain dry all the times.
There should be a board clearly displaying the name of cleaning staff and
supervisor on duty in each shift. The notice board will also display the time
the toilet is last cleaned with the name of cleaning staff.
Metallic Taps must not have any water spot and should be cleaned
regularly at a fixed interval.
The cleaning of toilets and urinals should be done at fixed intervals
depending upon patronage, preferably after each use.
Store room for keeping material for day to day operation & maintenance.
The staff provided should be literate and courteous towards the users and
assist handicapped persons and old aged users.
Proper training to be provided to the safaiwalas.
Standard cleaning materials and equipments should be used.
The following maintenance work should be done by the Service Provider:
All repairs and routine maintenance including prompt repairs of potholes,
cracks, concrete joints, electric fittings, lighting, sanitary fittings and signage
of the complex should be promptly attended to by the Licensee.
It will be the responsibility of the Licensee to ensure proper drainage upto
the pitfall and any choking of drainage should be attended to by him
promptly.
White washing and painting should also be undertaken as and when
required.
Mechanized grinding and polishing of the floor surface of the toilet shall be
done at least once a year
Flowering plants/ Flower pots may be provided in and around the toilet
complex for beautification.
Safety and security of passengers/ users shall be ensured.
Prevention of any encroachment in/ or adjoining Pay & Use toilet block.
There shall be complete ban on smoking in public places. The toilet complex
should be operated as a no-smoking zone. Proper indication boards to this
effect should be displayed in the complex at noticeable points.
Cleanliness/hygiene of surroundings of toilets (about 2 meters around)
should be ensured by the Licensee.
Proper litter/garbage disposal at an authorized garbage dump should be
done by the Licensee.
Adequate inventory of cleaning material like phenyl, naphthalene balls, and
liquid detergents for cleaning floors and tiles, liquid soap solution, floor
wipers, brushes, dusters, mops, buckets, mugs, dustbins etc. should always
be available at the cost of the service provider. In addition to, the following
should also be ensured
Adequate number of safaiwalas in clean proper uniform with name badges
to be posted.
Page 16
xxiv.
It will be the responsibility of the Licensee to ensure proper drainage upto

promptly.
xxv. Cleaning the septic tanks, including safe disposal of their contents and
maintenance of sewerage system will be the responsibility of the Licensee.
xxvi. Prevention of any encroachment in/or adjoining Pay & Use toilet block.
xxvii. There shall be complete ban on smoking in public places. The toilet complex
should be operated as a no-smoking zone. Proper indication boards to this
effect should be displayed in the complex at noticeable points.
xxviii. Cleanliness/hygiene of surroundings of toilets (about 2 meters around)
4.5
4.5.1
4.5.2
4.5.3
4.5.4
4.5.5
4.5.6
4.5.7
VERIFIABLES:
Floor must be dry all the times.
The entire block must be stink free.
All metallic material like taps etc. must be spotless.
There should be no dust/spot on the walls.
There should be no broken tile/stone either on wall or on floor.
All the fittings must be in working condition all the time.
Name of cleaning staff and supervisor on duty must be displayed
showing clearly the time last cleaned and due to be cleaned next time.
4.5.8 Staff must be medically fit, with trimmed nails, hair properly combed
and dressed properly in neat and clean uniform.
4.5.9 Hand towels, soap dispensers should be cleaned and spotless.
4.5.10 Sufficient quantity of toilet rolls should be there.
4.6
4.6.1
4.6.2
4.6.3
4.6.4
4.6.5
4.6.6
4.6.7
4.6.8
4.6.9
4.6.10
4.6.11
4.6.12
4.6.13
4.6.14
AMENITIES TO BE PROVIDED AT DELUXE TOILETS:COMPULSORY AMENITIES*:

Urinals
Separate toilets for ladies, gents and handicapped persons.
At least one toilet of European style.
Bathing/shower facilities with provision of hot and cold water. A mug and
good quality bucket to be provided.
Ramp for handicapped persons with disability (PWD).
Mirrors, hand towels, towel rack, hangers, hooks, fans especially during
summer and wire mesh for mosquitoes.
Drinking water preferably through water AVM.
Reception
Mini cloak room
Adequate number of wash basins with provision of soap solution for hand
washing.
Hand drier
Indication boards for the toilet complex in the form of glow signs and
signage for ladies, gents and physically handicapped users.
High quality soap dispenser using good quality liquid soap. It must remain
clean all the time.
Sufficient quantity of toilet rolls along with good quality dustbins in all the
toilets.
Page 17
4.6.15 To avoid wastage of water at wash basins taps should be provided which
dispense water in measured quantities.
DESIRABLE AMENITIES*:
AVMs for hot and cold beverages.
Solar energy system.
Lounge.
Provision for shoe polishing through automatic machine only.
Supply of newspaper and magazines and toilet usables like tooth brush,
paste , hair oil , etc. at printed rates.
4.6.21 The Licensee will also provide other toiletries item like shampoo pouch,
slippers, hair oil, bathing soap, tooth brush, razor, shaving cream etc.
against the payment at MRP basis.
4.6.22 The Licensee will provide, on demand bathing towel and hand towel
against payment of Rs. 10 and Rs. Five respectively. The towels must be dry
cleaned, pressed, crisp, fresh and not used earlier.
4.6.16
4.6.17
4.6.18
4.6.19
4.6.20
*[The above amenities both compulsory and desirable should be provided in deluxe toilets at
A-1 category of stations and compulsory amenities should be provided in deluxe toilets at
'A' and 'B' category stations].
4.7
4.7.1
4.7.2
SUGGESTED MODEL OF A TOILET BLOCK

Suggested Area of the Deluxe Toilet Block = Approx. 1000 square feet.
Recommended Composition of Deluxe Block may be as under:-
SECTION
WC
BATH
URINALS
5
3
---
3
2
---
5
-----
Gents
Ladies
Others
4.7.3
HANDICAPPED
(differently disabled)
----1
CLOAK
ROOM
----1
Number of the units (other than cloak room) will be mentioned in the
drawing submitted by the agency. The numbers can however be enhanced
as per the availability of land as well as amenity requirement of the station.
Toilet bath (facility of bath, WC and wash basin with mirror) units can also
be provided if feasible.
Page 18
5.
5.1
5.2
5.3
6.
RESERVE PRICE
The Reserve price for Deluxe pay and use toilet on BOT basis for different
category of stations per toilet block (comprising of units for WC, Bath,
urinals, handicapped units etc. as mentioned in guidelines) will be as
under:[Rs. 4,00,000/- per annum (for New Delhi, Delhi, and H. Nizamuddin stations).
For A-1 stations other than (i) above = Rs.2,00,000/- per annum.
For A category stations = Rs.1,00,000/- per annum.
For B category and other category stations = Rs.50,000/- per annum.]
The reserve price is exclusive of any tax. All taxes, including but not limited
to service tax etc., shall be paid by the successful bidder in addition to the
offered bid price.
There will be an annual increase of seven percent in license fees.
SERVICE CHARGES:
There will be no price regulation and the Licensee can charge freely.
However, the charges levied from the users/ passengers will be market
driven depending upon the types of services provided. Rate list should be
displayed at a conspicuous location/ entry to the toilets. They should also
issue receipt to the users/passengers which should preferably be done
through computerized billing system.
Page 19
7.
DRAFT AGREEMENT
License agreement No.
:-
Approximate Rate
:-
Date of commencement
:-
Date of Expiry
:-
An agreement made this _________________ of ____________ between the

President of Republic of India acting through the Divisional Railway Manager,
Northern Railway, Railways herein called the Railway Administration, which
expression shall called successors and assignee unless context does not so permit
of the one part and _______________________________________________
_____________________________________ herein after called the Licensee which
expression shall included his successors / herein assignee and context does not
permit and other part
whereas it is agreed as follows:1. For the purpose of the agreement the Railway Administration will ordinarily
be the Sr. Divisional Commercial Manager, Northern Railway, Delhi division,
State Entry Road New Delhi, represented by the Railway for the time being
herein after referred the controlling officer from whose subordination, the
Licensee will receive all instructions.
2. The Licensee shall construct new toilets on Built, Operate and Transfer basis
(BOT) with provision of value added services and Commercial publicity. These
high quality toilets shall be constructed by the Licensee at his own costs and
shall be operated and maintained by them on 'Pay and Use' basis. Rights for
advertisement through glow signboards etc. may be permitted on the interior
and exterior walls (subject to a maximum of 75% of available surface area) of
the building of the Toilet Complex but mounted hoardings on roof would not
be permitted. However space on rooftop can be utilized to install solar
cells/water heaters etc.
3. Subject to the condition contained hereinafter and attached the period from
___________________ to _________________ on which and every day including
Sunday & other festivals, the Licensee will maintain the sanitation and
cleanliness work in the lavatory, bathroom and urinals of ______________ at
_________________ station including replacement of stolen / damaged fitting
and provision of equipments like room duster, disinfecting fluids, bleaching
power, acid / Saini fresh, Napthaline balls, disinfectant etc. Mug and buckets
for keeping in the lavatories, bathrooms and urinal.
Page 20
4.
Performance Bank Guarantee (PBG)

i.
The Licensee M/s _____________ has deposited Bank Guarantee of
Rs.__________ vide BG No._____________ dated _________ in favour
of _________, issued by _________ (Bank name & address).
ii.
The PBG will remain in safe custody with Railways for a period of 6
months or till the completion of construction whichever is later, after
which either it will be returned to the Licensee or can be adjusted
against license fees, if requested by the Licensee.
iii.
The PBG is valid up to __________(date of validity). However, in

case the toilet block is not constructed during the validity period of
PBG, the validity of PBG shall be extended to cover the period as
decided by Railway Administration.
5.
The Licensee shall provide both compulsory and desirable amenities at A-1
Category stations and compulsory amenities should be provided at A & B
category stations, as per Annexure-A.
6.
The Railway Administration shall provide land to the Licensee. The title of
the land will continue to vest with the Railways. The approximate location of
the site is indicated in site plan. The detail of the location is attached as
Annexure-B
7.
The Licensee shall submit the architectural plan/ drawing/ design of the
proposed toilet block of each site indicating the specification to be adopted,
covered area advertisement area and key plan etc. these should conform to
guidelines of the Revised Pay & Use Toilet Policy. The Licensee shall
construct structurally sound and aesthetically appealing building complex as
per plans submitted to and approved by Railway Administration.
8.
The Licensee shall ensure that construction of the Deluxe Pay & Use Toilet
block is complete within a period of six months from the date of handing
over physical possession of each site. The work shall have to be completed to
the satisfaction of the Railway Administration. No extension shall be given
under normal conditions. However, if Railways is satisfied that delay, if any,
has been caused on railway account, extension may be granted for the period
to the extent of delay caused. In case of failure of the Licensee to complete
the work within the stipulated period, attributable to causes within the
control of the Licensee, he shall be liable to pay penalty to the Railway
Administration compensation @ 1% per week of the total estimate cost of the
public convenience (as assessed by the Railway Administration) subje ct to a
maximum of 10% of the total estimate cost of concerned public convenience.
The Railway Administration may levy and collect penalty @ lower than 1%
depending upon its assessment of the circumstances of delay. The decision of
the Railway Administration in this regard shall be final and binding upon the
Licensee. The action under this clause of this agreement shall be without
prejudice to any other right or remedy available under the law to the Railway
Administration.
Page 21
9.
The period of License for operation and maintenance of toilet block will be in
accordance with MCD (Mean Commencing Date). In normal circumstances
the MCD will start after completion of construction of toilet i.e. 6 (six)
months from the date of possession of site to the Licensee. However, if there
is any delay and Railways are satisfied that delay, if any, has been caused
due to unforeseen circumstances on account of railways, natural calamities
etc. extension may be granted for completion of work and thereafter, the
MCD of the License shall start after 7th day of completion of construction
with consideration of all due extensions which have been granted in this
regard.
10.
Period of Concession
The period of Concession Agreement for Deluxe, 'Pay and Use' toilets under
BOT scheme will be 15 years. In this regard it must be clear that it is neither a
land lease agreement nor the concessionaire is paying land license fee. This is
a License purely for building and running toilets with full land ownership
right vested with Railways.
11.
License fees
The Licensee shall pay an annual license fees of Rs. ____________________ in
the first year to the Railways as quoted in the financial bid. The license fee
will be increased @ 7% for each subsequent year. The payment of license fee
will be on half yearly basis to be paid in advance within ten days of the
first month when payment is due. For any delay in payment of license
fees, a penalty of two percent will be levied on the due amount in first
month. In second month, penalty will increase to three percent. After two
months the security deposit will be forfeited and process of termination
shall be initiated.
12.
Security Deposit
The Licensee has deposited security deposit of Rs._______________ vide
No._____________ dated _________ issued by _________ (Bank name &
address)._____. The Security deposit shall be released on completion of
License period on submission of a certificate issued by SM/SS of the station
and by CMI of the area in case of a toilet situated at places other than at a
railway station certifying that the toilet block has been handed over by
Licensee to the Railways free of all debris all fittings /Assets intact. The
validity of the security deposit should be upto the completion of License
period plus one extra year to cover any eventuality.
13.
Renewal
After completion of concession period, the License can be renewed further for
another term at the discretion of the Railway Administration on satisfactory
performance of the agency subject to structural soundness and aesthetics of
the toilet. The renewal shall be done @ 25% increase on the last year license
fee of the running License period. The annual increase in license fees will be
@ 7% every year during the renewed License also.
Page 22
14.
Termination of License
The Railways can terminate the License in case of continued non-compliance
of Service conditions by the Licensee with one month's notice. The assets will
then be transferred to Railways at the Depreciated Replacement Value for the
remaining period . The Railways will be free to lease the assets on further
License.
15.
Arbitration
a. In the event of any dispute or difference of opinion arising out of this
Agreement or any special condition of license or in connection with
this agreement, the same shall be referred to the sole arbitration. The
arbitrator shall be appointed by the General Manager, Northern
Railway. There will be no objection if the arbitrator appointed is a
Gazetted Railway Officer. The Gazetted Officer appointed as arbitrator
however will not be one of those who had an opportunity to deal with
the matter to which the license relates or who in the course of their
duties as Railway servants have expressed views on all or any of the
aspects of the matter under dispute or differences.
b. In the event of the arbitrator dying, neglecting or refusing to act for
any reason or his award being set aside by the court for any reason, it
shall be lawful for the authority appointing the arbitrator to appoint
another arbitrator in place of the outgoing Arbitrator.
c. The arbitration proceedings shall be governed by the Arbitration and
Conciliation Act, 1996/ Amendment Act, 2015.
d. The award of the arbitrator shall be final and binding on the parties to
this license subject to aforesaid, the Arbitration and Conciliation Act,
1996 and the rules made there under or any statutory modification
thereof for the time being in force shall be deemed to apply to the
arbitration proceeding under this clause.
e. The Arbitration Award shall be executed on stamp paper in
accordance with the applicable Stamp Duty Act.
f. The venue of arbitration shall be New Delhi
g. Where the arbitral award is for the payment of money, no interest shall
be payable on whole or any part of the money for any period till the
date on which the award is made.
16.
Punitive Clause
Railways can impose a fine on the Licensee if the desired level of cleanliness
is not maintained and for lack of proper upkeep, facilities, etc. fine upto Rs
1000/- at a time for unsatisfactory cleanliness and upto Rs. 2000/- at a time
for lack of proper upkeep facilities may be imposed. However, in no case the
fine should be more than Rs 5000/- at a time. The fine can be imposed only
by Sr.DCM/DCM on the recommendation of SS/SM/CMI of the station.
Page 23
17.
Service Charges
There will be no price regulation and the Licensee can charge freely.
However, the charges levied from the users/passengers will be market driven
depending upon the types of services provided. Rate list should be displayed
at a conspicuous location/ entry to the toilets. They should also issue receipt
to the users/passengers which should preferably be done through
computerized billing system.
18.
Shifting of Toilets
Normally, a toilet block should not be shifted before expiry of concession
period and as removal/ shifting/ relocation of toilet before completion of the
concession period will lead to financial implications. It will be more
reasonable that after having agreed in principle to shift/ relocate the toilet,
DRM should send a proposal to HQ office, which will be put for final
approval of CCM.
a. Removal/Shifting/Relocation of the toilet is in public interest.
b. That, sufficient toilets are available at that station/location and
c. there will not be any deficiency in service.
d. That, there is no other option.
As far as mode of compensation to the concessionaire is concerned, a
committee of three JA-Grade officers, each from Commercial, Engineering
and Finance will be formed. Where JAG officer of the concerned department
are not available, a Sr. Scale Officer may be deputed by the DRM. The
committee so formed will be empowered to negotiate with the concessionaire
for award of compensation either in monetary terms or in terms of extending
the period or both. The committee will give its recommendation keeping in
view the following broad parameters:
a. Desirability of the service.
b. Location/area of the existing and proposed toilet, if proposed.
c. Time left in completion of the concession period.
d. Financial & legal implications.
DRM will be the accepting authority of recommendations of the JA grade
committee as stated above regarding mode of compensation to the
concessionaire.
19.
Tax Liability
The Licensee shall be responsible for all the taxes, levies, rates etc. applicable
on license including but not limited to Service Tax as per extant provisions
and to be paid to the civic agencies for the services rendered by him,. There
will be no tax liability upon the railways whatsoever on any account. The
Licensee shall indemnify the Railway for any claim/loss/damage due to noncompliance / violation of any statutory law/ bye-law/rule etc.
20.
Complaints and Suggestions
Page 24
While the Licensee shall be responsible for ensuring a complaint free service,
they should also maintain a complaint and suggestion register at the toilets,
which should be kept in a prominent place and made available to the
users/passengers. A notice to this effect may be displayed at the entry points
to the toilets.
21.
Subletting and indemnity

The Licensee after signing agreement, shall not transfer, sublet or dispose of
the rights and benefits under the Agreement or any project agreement except
with prior written consent of the Railways. However, Railways shall be
entitled to decline such request without assigning any reason. The Licensee
shall be responsible for ensuring enforcement of existing Labour Laws,
Minimum Wages Act and at no point of time should the Railways be drawn
into litigation on these counts.
The Licensee should indemnify the Railway for the damages caused due to
non-compliance to any statutory law, bye-law or service conditions.
22.
Loss and theft of property

The Licensee shall be solely responsible for the up keep of all the assets
created and any loss and damage thereof shall be made good by him
immediately at his own cost to continue to keep the complex operational and
available for use. The Licensee will be responsible for any loss/theft of
passenger's property kept in the cloak room of the deluxe toilet. He will
install CCTV for safety and security covering only outside area, certainly
not inside the building.
23.
Advertisement rights
The Licensee will be allowed to display advertisement, preferably
illuminated, on the interior and exterior walls of the toilet building. However,
the advertisements displayed shall not be repugnant to the general standards
of morality and should not hurt the religious sentiments of any section of the
society or compete with service provided by the Railways.
24.
Electricity & Water charges

Separate Electric meter and flow meter for electricity and water respectively
will be installed by Licensee at his cost and he will be liable to pay for the
actual consumption of power and water supply as per applicable rates.
Connection shall be provided by railways from the nearest available electric
and water point from where Licensee has to extend connection at his cost.
However, the distance of the nearest service line shall not exceed 50 metres.
The maintenance of water supply pipeline extended from nearest service
point by Licensee at his own cost will be done by Licensee. Licensee has to
make his own arrangements of water and its storage in case of shortage only
during emergency for a short period. Licensee shall take effective steps for
conservation of Water and Electricity.
TERMS AND CONDITIONS

1.
Construction of deluxe toilets:
Page 25
i.
The inside height of the toilet complex should be three meters. The size and
layout of the toilet complex would depend on the number of users
requiring the facility and availability of space and other local conditions.
The layout and design of the complex must leave room for future
expansion if and when required without causing major modifications. The
design/architecture of the complex should be in consonance with and
should not clash with the surroundings.
ii.
Optimum size of the toilets and bathrooms may be mentioned for

guidance. The floor should slope gently towards the floor trap. The floor of
the bathing area should be sunk to avoid the flow of water outside the
bathing area.
iii.
Wall mounted urinals of vitreous china of latest user friendly design of

approved type should be used, partitioned with slabs of granite. There
should be no open drain. Flushing of urinals should be automatic.
iv.
Separate ladies and gents section.
v.
Separate designed toilet for use of handicapped (to be constructed enabling

the same to be used by a person on a wheel-chair). The same, can,
however, be used by normal users also.
vi.
Separate bathing and changing area.
vii.
Provisions for hot and cold water in taps and showers in each bathroom.
All water pipes should be concealed in the walls.
viii.
Chrome plated brass bib cocks should be used for taps. Taps with dual
supply (hot/cold) arrangements should preferably be provided in
bathrooms.
ix.
Proper flush system with push button flush valve system fitted in the wall
for better maintenance and durability.
x.
xi.
Adequate provision of exhaust fans to have effective ventilation.

Provision should be made in the design of toilet complex to provide
natural light during day time.
xii.
Proper electric provisions with concealed wiring.
xiii.
Hand wash area (separate for ladies and gents) with large sized mirrors
and sinks. For elegant appearance and durability sink should be lined with
granite. Water storage tanks of approved quality and adequate capacity to
be provided. Water treatment equipment should be provided for
softening/purifying the water fit for human consumption.
xiv.
Round the clock service throughout the year.
xv.
2.
Standard signage and display boards in Hindi, English as well as regional

language.
Broad material specifications.
i.
All the flooring and wall cladding work should be done in granite/
marble/ superior tiles of approved quality free from cracks and faults.
Page 26
ii.
Tiles wherever used should be of superior quality, preferably

designer tiles and of suitable large size to have fewer joints.
iii.
Split level flooring should be avoided.
iv.
Approved quality of sanitary installations/fittings such as Parryware,

Hindustan and fittings of Jaquar etc. should be used.
v.
Doors and windows and ventilators shall be of aluminum sections of

approved quality. These should be elegant in appearance.
vi.
Dado shall be up to 2.13 metres height minimum.
vii.
Approved stone tiles/ slabs of required thickness/ granite tiles of

required shade for external cladding/walling for better reflection of
light and soothing look should be used.
viii.
Approved quality of branded electrical fittings such as Khaitan, Philips,

Osram, Usha, Orient etc. should be used.
ix.
Internal finishing shall be done as approved by the Railways.
x.
Samples of all the items shall be got approved from Railways.
xi.
xii.
All water pipes, drainage and waste pipes should be concealed.
3.
The layout plan containing size, orientation etc. of latrines, bathrooms

and rooms and showing plumbing layout and various fixtures like taps,
water closets/cisterns, sinks mirror etc. including electrical fixtures as
also materials to be used for different purpose should be got approved
from Railways. The plan should also show disposal of sewage and silage
drains.
Operation & Maintenance:
The Licensee shall operate and maintain the toilets/complexes to the entire
satisfaction of the Railways. Toilets, urinals, floors, walls and ceilings of the
interior as well as exterior of the complex should be cleaned regularly and
continuous availability of clean water should be ensured.
In order to achieve optimum standards of cleanliness, a cleaning schedule
should be made by the Licensee and got approved by Railways and the
same should be strictly adhered to. The cleaning of toilets and urinals
should be done at fixed intervals depending upon patronage, preferably
after each use. Adequate inventory of cleaning material like phenyl,
naphthalene balls, and liquid detergents for cleaning floors and tiles, liquid
soap solution, floor wipers, brushes, dusters, mops, buckets, mugs, dustbins
etc. should always be available at the cost of the Licensee.
In addition to, the following should also be ensured:

a. Provision of litterbins for proper garbage disposal.
b. Adequate no. of safaiwalas in proper uniform with name badges to be
posted.
c. Separate male and female attendants for separate gents and ladies sections.
d. Employee schedule to be provided and displayed
Page 27
e. The floor and wall of the toilets must remain dry all the times.
f. There should be a board clearly displaying the name of cleaning staff and
supervisor on duty in each shift. The notice board will also display the time
the toilet is last cleaned with the name of cleaning staff.
g. Metallic Taps must not have any water spot and should be cleaned
regularly at a fixed interval.
h. The cleaning of toilets and urinals should be done at fixed intervals
depending upon patronage, preferably after each use.
i. Store room for keeping material for day to day operation & maintenance.
j.
The staff provided should be literate and courteous towards the users and
assist handicapped persons and old aged users.
k. Proper training to be provided to the safaiwalas.

l. Standard cleaning materials and equipments should be used.
m. The following maintenance work should be done by the Licensee:
n. All repairs and routine maintenance including prompt repairs of potholes,
cracks, concrete joints, electric fittings, lighting, sanitary fittings and signage
of the complex should be promptly attended to by the Licensee.
o. It will be the responsibility of the Licensee to ensure proper drainage upto
promptly.
p. Cleaning the septic tanks, including safe disposal of their contents and
maintenance of sewerage system will be the responsibility of the
Licensee.
q. White washing and painting should also be undertaken as and when
required.
r. Mechanized grinding and polishing of the floor surface of the toilet shall be
done at least once a year
s. Flowering plants/Flower pots may be provided in and around the toilet
complex for beautification.
t. Safety and security of passengers/users shall be ensured.
u. Prevention of any encroachment in/or adjoining Pay & Use toilet block.
v. There shall be complete ban on smoking in public places. The toilet
complex should be operated as a no-smoking zone. Proper indication
boards to this effect should be displayed in the complex at noticeable points.
w. Cleanliness/ hygiene of surroundings of toilets (about 2 meters around)
x. Proper litter/garbage disposal at an authorized garbage dump should be
done by the Licensee.
Page 28
4.
Verifiable:
a. Floor must be dry all the times.
b. The entire block must be stink free.
c. All metallic material like taps etc. must be spotless.
d. There should be no dust/spot on the walls.
e. There should be no broken tile/stone either on wall or on floor.
f. All the fittings must be in working condition all the time.
g. Name of cleaning staff and supervisor on duty must be displayed
showing clearly the time last cleaned and due to be cleaned next time.
h. Staff must be medically fit, with trimmed nails, hair properly combed
and dressed properly in neat and clean uniform.
i. Hand towels, soap dispensers should be cleaned and spotless.
j.
Sufficient quantity of toilet rolls should be there.
5.
The successful Licensee should observe all statutory labour laws including
but not limited to, those of muster roll, deduction of Provident Fund,
employees insurance, Payment of Wages Act, Hours of Employment
Regulation Act, Contract Labour Regulation & Abolition Act, 1970 etc.
6.
No staff of the successful Licensee shall at any stage be entitled to claim

employment with Northern Railway. Northern Railway shall not in any
case be the principal employer for the workers engaged by the successful
Licensee. The Licensee shall ensure enforcement of existing labour laws,
minimum wages act and at no point of time, the Railway Administration
shall be drawn into litigations on these counts. The Licensee will fully
comply with provisions of contact labour (R&A) Act 1970 and also
indemnify the railway for loss and damages suffered due to negligence of
Licensee/ agent/ servant etc.
7.
Licensee will not generate any financial liabilities or encumbrance on

Northern Railway from its sub Licensees, banks or other financial agencies
and material suppliers.
8.
The Licensee must comply with all the safety parameters at work and shall
assume all liability, indemnity against claims if any, including legal
expenses if any arising out of any mishap, accident and consequential
matters related to this License.
9.
Licensee shall have proper insurance for natural disaster, Accidents, fire,
theft, burglary in respect of property/assets of/ in the premises and the
Railway Administration shall not be liable/responsible for any
loss/damage etc. to the licensee for any such event.
10.
The Licensee, should be well acquainted with the legal and regulatory
framework related to the License, will observe all the statutory laws as laid
down from time to time and should have all the applicable permits,
licenses, approvals and clearances relating to License.
Page 29
11.
The provisions of Employment and Manual Scavengers and their

rehabilitation Act 2013 prohibiting manual scavenging should be complied
with.
12.
Disposal of waste/garbage should be in accordance with the relevant

rules/guidelines prevailing/applicable in the area.
13.
In the event of the Railway Administration considering it unavoidably and

absolute necessary in the interest of public necessity/ requirement to
acquire any site before expiry of License, they would do so after giving
minimum three months advance notice and such a site would be
simultaneously replaced by allotment of another site subject to availability
and conditions given herein at above referred Clause 18 ( Shifting of toilets)
of agreement.
14.
The Licensee shall ensure that each toilet structure displays a sign saying
Built and maintained by M/s _______________________ for Northern
Railway : along with the NR logo well lit public conveniences prominently
on the walls of the structure. The height of these letters shall be at least 15
cms.
15.
The Railway Administration shall provide the facility of electricity, water

sewage and other such amenities as required by the Licensee on payment of
charges as per actual consumption / applicable rates metered through
electric meter and flow meter installed.
16.
The Licensee will separately pay to the Municipal Corporation of the

concerned city, advertisement tax in respect of the advertisement displayed
on the walls of the public convenience in accordance with the provision of
local acts.
17.
The Licensee shall be at a liberty to utilize the walls of the structure for the
purpose of advertisement. Rights for advertisement through glow
signboards etc. may be permitted on the interior and exterior walls (subject
to a maximum of 75% of available surface area) of the building of the Toilet
Complex but mounted hoardings on roof would not be permitted. However
space on rooftop can be utilized to install solar cells/water heaters etc.
18.
The Licensee shall not display or exhibit any picture/ poster/ statue or
other articles in any part of the premises that are repugnant to the general
standards of morality. The Licensee expressly that the decision of the
Railway Administration in this regard shall be conclusive and binding on
the agency.
19.
The Licensee should abide by and have good understanding of various

laws/ regulations governing Advertisement/ Publicity such as Emblems
and Names (Prevention of Improper Use) Act 1950, Indecent Representation
of Women Act 1989, MRTP Act 1969, Drugs and Magic Remedies Act 1954,
Prize Competition Act 1955, Food Safety and Standards (FSS) Act 2006,
Prohibition Acts relating to Smoking, Liquor, Drugs and defamatory
advertisements etc.
Page 30
20.
The Licensee shall ensure that the premises are not used for any illegal
/unlawful activities such as smoking, drinking liquor, playing games etc.
which involves stakes/betting, laying cards etc.
21.
The Licensee shall construct structurally sound and aesthetically appealing

facilities to the satisfaction of the Railway Administration as per plans
submitted to and approved by the Railway Administration. However, in
areas where deviations are necessitated by the Railway Administration shall
permit variant.
22.
The electricity and water charges for construction running and maintenance
of toilet block shall be borne by the Licensee.
23.
The Licensee shall prepare on the inventory of the fittings and fixtures that
are installed in the public convenience and will also provide the necessary
details of construction work carried out after the work is declared complete
at each site. The possession of the entire structure as constructed along with
fittings and fixtures provided in the public convenience will be handed over
to the Railway Administration on the conclusion of the agreement without
causing any damage.
24.
The title of interest, ownership and rights with regard to pubic convenience
constructed by the Licensee for Railway Administration along with the
fixtures/ fittings provided therein and the land allotment by the Railway
Administration shall vest with the Railway Administration except that these
will be operated and maintained by the Licensee as agreed on this
agreement.
25.
In case of loss due to theft or damage to the assets created in the public
convenience the Licensee shall be responsible for making good the same
immediately at its own cost and shall continue the complex operational and
available for the public use at all time as prescribed.
26.
The Railway Administration shall ensure that no organization whatsoever

digs any trenches under these public convenience as any digging would
defeat the purpose at ensuring continuous availability of this facility to the
public.
27.
The site and the work assigned to Licensee by the Railway Administration
shall not be transferred by the Licensee to any person, trust, society or
institution in any manner whatsoever at any time whether during or after
the termination of the agreement.
28.
The premises of the public convenience complex shall not be used by the
Licensee for the purpose other than that for which it is allowed under the
agreement for operation and maintenance.
29.
The Licensee or its employs or agents shall behave and deal with courtesy
with the user of these public conveniences.
30.
The Licensee will not use or allow any person to use public convenience for
residential purpose and not keep any animal/ motor vehicle in or around
the complex other than one generator and one security guard to ensure
continuous serviceability.
Page 31
31.
The Licensee shall be allowed to plant flowering and other shrubs around
each convenience subject to the approval by the Railway Administration
who is responsible for ensuring right way to the public.
32.
In case of any advertisement space remain unutilized, no remission in the

license fee will be allowed under any circumstances.
33.
The Licensee shall prepare the inventory of old existing structure, dismantle
the same safety, return the serviceable to civil engineering department of
Delhi Division of Northern Railway and dispose of the unserviceable
material at the dumping ground at his own cost.
34.
The Licensee shall ensure that the service water supply, sewerage, draining,
electricity, telephone etc. in the vicinity encountered during the period of
construction/running/maintenance of the toilet block are not damaged. In
case these are required to be shifted the same shall be done by the Railway
Administration at the cost of agency.
35.
After completion of each facility, the Licensee shall provide 3 sets of

completion plan including plans for various services provided therein e.g.
electricity, water supply sewerage, drainage etc indicating covered area
advertisement area along with inventory of the various fittings and fixtures.
36.
On the completion of the License period, the Licensee shall hand-over the
vacant possession of the public convenience so constructed on BOT basis
along with fixtures and fittings, inventory, structures in good working
condition to the Railway administration within 24 hours and will not put
any resistance following which the premises shall be evicted and the
Railway Administration shall assume the occupation without any notice
whereupon the Licensee will have no claim.
37.
The toilets shall be constructed and maintained by firm at their own cost
and shall be run by them on Pay & Use basis and after the expiry of
License period, it will pass on to the Railways.
38.
The Licensee shall have to maintain a complaint register which will be

presented to the user on demand. The Officers of Railway Administration
will take periodical visit of these toilets in case of complaint and also to
inspect the toilet.
39.
Railway Administration reserves the right for deduction of Railways due

from the Licensees security amount on the following grounds:
a.
Any amount imposed by Railway Administration as fine.
b.
Any amount which Railway become liable to the Govt/ 3rd party on
behalf of any default of the Licensee or any servant/agent.
c.
Any payment/fine made under the order/ judgment of any Court/

consumer forum or law enforcing agency or any person working on his
behalf.
40.
Railway is not responsible for any loss of cash, any loss of installation, any
loss of any equipment due to what so ever reason may be.
41.
The Licensee will intimate the No. of employees working on the counter.
Page 32
42.
Amendment and any alteration in the agreement can be done with the
mutual consent of both the parties.
43.
After the expiry of the contact period or the License terminated earlier, the
Licensee shall hereby undertake to give peaceful and vacant possession of
the Railway premises to the Railway Administration
and in no
circumstances he will keep the premises in his possession and which will be
unlawful.
44.
The Licensee will not use the premises other than purpose for which it is
mentioned in the agreement.
45.
Railway shall provide land to the Licensee suitable to the latter's

requirement in terms of size, location and workability etc. depending upon
availability. The land in the License and the title of the land will be with the
railway.
46.
The Railway Administration shall also take steps to ensure that no structure
such as kiosks stall, pillars & telephone box etc , are constructed in the
vicinity of these Deluxe Toilets which effects visibility of advertisements
& access to these conveniences for the public. However, in the special
circumstance Railways can do so by providing an alternate site for
advertisement in the vicinity of the toilet complex at mutually agreed
location.
47.
The Licensee shall ensure that the premises are not used for any purpose
other than that for which it is allowed under the Agreement.
48.
Both the parties shall be at liberty to cancel the agreement at any stage after
giving three months notice from either side, if they find that the project/
arrangement is not workable according to their aims and objectives. The
assets created by the Licensee shall stand transferred to the Railways in such
eventualities.
49.
Railway shall have the right to cancel/ revoke/ terminate the

agreement at any stage in case of breach of any of the stipulated terms and
conditions by the Licensee or if their performance is not found satisfactory.
50.
The constructing agency having the best knowledge of the whereabouts

of the toilet block in terms of the hidden service lines and the material
used. Therefore, in view of the maintaining of the aesthetics and upkeep
of the toilets in the future the Railway may consider renewal after
completion of concession period. The License can be renewed further for
another term at the discretion of the Railway Administration on satisfactory
performance of the agency subject to structural soundness and aesthetics of
the toilet. The renewal shall be done @ 25% increase on the last year license
fee of the running License. The annual increase in license fees will be @ 7%
every year during the renewed License also.
51.
The existing License can be extended by Sr.DCM on existing terms and

conditions for a suitable period not more than two years, if the present
site is to be demolished in the near future for the use by Railway
administration or Railway considers that the life of the toilet in terms of
Page 33
maintaining its aesthetics and structural soundness is limited or to cover

any eventuality.
52.
The sites and the works assigned to the Licensee by the Railways shall not
be transferred by the former to any person, Trust, Society or Institution in
any manner whatsoever at any time, whether during or after the
termination of the agreement.
53.
The Licensee shall not use or allow any person to use such toilets for
residential purpose.
54.
All Notices under this license by either party shall be in writing and served
by registered AD post/Speed post. All notices are to be addressed as
underIn case of licensee: [insert name & address]
In the case of Railway: [insert name & address]
55.
Force Majeure: If at any time, during the continuance of this license, the
performance in whole or in part by either party of any obligation under this
license shall be prevented or delayed by reason of any war, hostility, acts of
public enemy , civil commotion, sabotage, serious loss or damage by fire,
explosions, epidemics, strikes, lockouts or acts of God (hereinafter, referred
to events) provided, notice of the happening of any such event is given by
either party to the other within 30 days from the date of occurrence thereof,
neither party shall by reason of such event, be entitled to terminate this
license nor shall either party have any claim for damages against the other
in respect of such non-performance of delay in performance, and works
under the license shall be resumed as soon as practicable after such event
has come to an end or ceased to exist, and the decision of Railway as to
whether the works have been so resumed or not shall be final and
conclusive, PROVIDED FURTHER that if the performance in whole or in
part of any obligation under this license is prevented or delayed by reason
of any such event for a period exceeding 120 days, either party may at its
option terminate the license by giving notice to the other party.
56.
The licensee shall not employ/engage children at any stage whatsoever and
shall comply with the Child Labour Prohibition & Regulation) Act, 1986.
57.
Corrupt and fraudulent practices: Any corrupt or fraudulent practices by or

on behalf of the licensee/partner/Agent/Servant or anyone on his behalf to
any officer or employee of the Railway in relation to this or any other
license with railway shall, in addition to any criminal liability which he may
incur, subject licensee to the recission of the license and all other
license(s)/contracts with the Railway and to the payment of any loss or
damage resulting from such decision and the Railway shall be entitled to
deduct the amounts so payable from any moneys due to the licensee(s)
under this license or any other license/contracts with the Railway.
58.
This license shall be governed by and construed in accordance with the laws
of India and the High Court/courts at [State of the Division concerned] shall
have jurisdiction in all matters relating to this license.
Page 34
59.
This license shall be governed by the laws of India and shall be read and
interpreted as per applicable laws/ codes/ policies/ rules/ license and bid
documents.
Signed for and on behalf of

President of India by
Shri ______________________
Sr. Divisional Commercial Manager
N.Rly., _______________ on this
___________ day of ________
Signed for and on behalf of the

licensee by Shri ____________________
____________ on this ________
day of ______________ in
presence of
Witness:
1. Signature..................
Name ...........................
Addresss..................................
2. Signature..................
Name ...........................
Addresss..................................
Witness:
1. Signature..................
Name ...........................
Addresss..................................
2. Signature..................
Name ...........................
Addresss..................................
Page 35
ANNEXURE-1
LETTER OF APPLICATION
(To be submitted on Bidders letter head and signed by the Bidders authorized
signatory)
The President of India
Acting through Sr. Divisional Commercial Manager (Coaching),
Northern Railway
DRMs Office,
Delhi Division
Dear Sir,
Subject :
Tender for the contract of Deluxe Pay & Use toilets at ..

Railway station of Delhi division for a period of fifteen years.
1. Being duly authorized to represent and act for and on behalf of

.. (herein the applicant), and having studied and fully
understood all the information provided in the Bid document, the undersigned
hereby apply as a bidder for Bid for the contract of Deluxe Pay & Use toilets at
.. railway station of Delhi Division for a period of fifteen years
according to the terms & conditions given in the tender.
2. The Technical bid along with supporting documents and earnest money of
Rs(Rupees in words) are enclosed in packet-A.
3. The Financial Bid is enclosed in packet-B.
4. Delhi Division, Northern Railway and its authorized representatives are hereby
authorized to conduct any inquiries/ investigation to verify the statements,
documents and information submitted in connection with the application and
to seek clarification from our banker regarding any financial aspect.
5. This application is made with full understanding that:
a. Delhi Division, Northern Railway reserves the right to reject or accept any
bid, cancel the bidding process, and / or reject all bids.
b. Delhi Division, Northern Railway shall not be liable for any of the above
actions and shall be under no obligation to inform the applicant of the same.
c. I/We, the undersigned declare that I/we meet all the conditions of the
minimum eligibility criteria and that the information /documents provided
by me/us to that effect is true and correct in every detail.
d. I/We hereby confirm that I/we have read, understood and accepted all the
detailed terms and conditions of this Bid document as required for the bid.
Page 36
I/We have also studied the working environment and conditions and have
made our own due diligence and assessment regarding the nature and
quantum of work.
e. I/We agree to keep our proposal valid for 90 days from the date of
submission of proposal thereof and not to make any modifications in its
terms and conditions, which are not acceptable to Delhi Division, Northern
Railway. Should this proposal be accepted, I/we hereby agree to abide by
and fulfill all the terms, conditions and provisions of the aforesaid
documents and bind ourselves to complete all formalities from time to time
as required after the award of Contract.
f. This application is made with the full understanding that the validity of bid
submitted by me / us will be subject to verification of all information, terms
and conditions submitted at the time of bidding and its final acceptance by
Delhi Division, Northern Railway. I/We agree that, without prejudice to
any other right or remedy, Northern Railway shall be at liberty to reject the
bid and forfeit the said Bid Security, cancel the contract or revoke the same
at any time without assigning any reason whatsoever in case of
misinformation / submission of fake/forged documents.
g. On account of non-acceptance of award or on account of not fulfilling bid
conditions within the prescribed time, the earnest money shall be forfeited
and I/we shall be debarred by Delhi Division, Northern Railway for further
participation in the future bids of Delhi Division, Northern Railway for a
period of one year, in addition to any other action that Delhi Division,
Northern Railway may deem fit.
A notice or letter of communication addressed to me/us at the given address
given in the Bid, even by ordinary post, will be deemed to be valid and proper
notice of intimation to me / us.
Authorized signatory
Date:
Name and seal of Bidder
Place:
Encl:
1. Earnest money amount of Rs. in the form of Demand Draft
bearing No. . drawn upon . (Bank) dated
...................
Page 37
ANNEXURE-2
FORMAT FOR AFFIDAVIT TO BE SUBMITTED BY TENDERER
ALONGWITH THE TENDER DOCUMENTS
(To be executed in presence of Public Notary on non-judicial stamp paper of the
value of Rs.100/-. The stamp paper has to be in the name of the tenderer)
I, . (Name and designation)** appointed as the

attorney/ authorized signatory of the tenderer (including its constituents), M/s
. (hereinafter called the tenderer) for the purpose of the Tender
documents for the work of . as per the Tender No.
of Northern Railway, do hereby solemnly affirm and state on behalf of the
tenderer including its constituents as under:
1.
I/We the tenderer(s), am/are signing this document after carefully reading
the contents.
2.
I/We the tenderer(s) also accept all the conditions of the tender and have
signed all the pages in confirmation thereof.
3.
I/We hereby declare that I/We have downloaded the tender document from
Northern Railway website www.northernrailway.gov.in and printed the
same. I/We have verified the content of the printed document from the
website and there is no addition, no deletion or no alteration to the content of
the tender document. In case of any discrepancy noticed at any stage i.e.
evaluation of tenders, execution of work or final payment of the contract, the
master copy available with the Railway Administration shall be final and
binding upon me/us.
4.
I/We declare and certify that I/We have not made any misleading or false
representation in the forms, statements and attachments in proof of the
qualification requirements.
5.
I/We also understand that my/our offer will be evaluated based on the
documents/credentials submitted along with the offer and same shall be
binding upon me/us.
I/We declare that the information and documents submitted along with the
tender by me/us are correct and I/we are fully responsible for the correctness
of the information and documents, submitted by us.
6.
I/We understand that if the certificates regarding eligibility criteria submitted

by us are forged/false or incorrect at any time during process for evaluation
Page 38
of tenders, it shall lead to forfeiture of the tender EMD besides suspending of

business for one year. Further, I/we [insert name of the tenderer]** . and
all my/our constituents understand that my/our offer shall be summarily
rejected.
7.
I/We also understand that if the certificates submitted by us are found to be

false/forged or incorrect at any time after the award of the contract, it will
lead to termination of the contract, alongwith forfeiture of EMD/SD and
Performance Guarantee besides any other action provided in the contract.
DEPONENT
SEAL AND SIGNATURE
OF THE TENDERER
VERIFICATION
I/We above named tenderer do hereby solemnly affirm and verify that the
contents of my/our above affidavit are true and correct. Nothing has been
concealed and no part of it is false.
DEPONENT
SEAL AND SIGNATURE
OF THE TENDERER
Place:
Dated:
**The contents in italics are only for guidance purpose.
Details as appropriate, are to be filled in suitably by tenderer.
Attestation before Magistrate/ Notary Public.
A power of attorney, should be executed before, and authenticated by, a

Notary Public, or any court Judge, Magistrate, (Indian) Consul or ViceCounsel or representative of the Central Government.
Page 39
ANNEXURE-3
FORMAT FOR ANTI-COLLUSION CERTIFICATE
Anti-Collusion Certificate
We hereby certify and confirm that in the preparation and submission of this
proposal, we have not acted in concert or in collusion with any other Bidder or
other person(s) and also not done any act, deed or thing which is or could be
regarded as anti-competitive.
We further confirm that we have not offered nor will offer any illegal gratification
in cash or kind to any person or agency in connection with the instant proposal.
Dated this day of . 2016.

Name of the Bidder
.
Signature of the Authorized person
.
Name of the authorized Person
Page 40
ANNEXURE-4
TECHNICAL BID
1. Name of Bidder:
2. Country of incorporation:
3. Address of corporate headquarter and its branch office(s), if any in India:
[Metropolitan Magistrate or warden of the area should certify present & permanent
address of the Bidder or any other document issued by State/ Central Govt.]
4. Date of incorporation and/or commencement of business (Please enclose
notorized copy of affidavit in case of Sole Proprietorship/ self attested copy of
Partnership Deed in case of Partnership/ Registration certificate in case of a
Cooperative Society/ MOA & AOA in case of Joint Stock Company/ In case of Joint
Venture Firms guidelines as applicable for Works tenders as per the General
Conditions of Contract/ self attested copy of Certificate of Registration, Deed of
formation along with Power of Attorney in favour of the signatory).
5. Details of authorized signatory who will serve as the point of contact/
communication
a. Name:
b. Designation:
c. Address:
d. Telephone No.:
e. FAX No.
f. e mail ID:
6. Credentials of the Bidder:
i)
Financial Position (enclose audited Balance Sheets and Profit & Loss Accounts
for the last three concluded financial years)
ii)
Annual turnover during last three consecutive years (minimum Rs. one
crore during last three consecutive years from the business of operating and
maintaining toilet complex-please enclose certificate from Chartered
Accountant)
iii)
Positive Net Worth (minimum Rs.50 lakh each during the last concluded
three years as on date of submission of financial bid certified by Chartered
Accountant).
iv)
Experience in the field of provision of Pay & Use toilets on BOT basis
(please enclose details of minimum five works experience)
SN
Name
Work
of Place
Contract/
Authority
Client/
Authority under
Tender
Cost
1.
2.
3.
Page 41
SN
Name
Work
of Place
Contract/
Authority
Client/
Authority under
Tender
Cost
4.
5.
v)
vi)
vii)
viii)
ix)
Certificate of satisfactory performance (duly signed by a Gazetted officer in

case of a Govt. department and by a Manager/ Executive in case of PSUs, where
tenderer has constructed deluxe toilets on BOT basis).
Copy of PAN card
Earnest Money Deposit amount of Rs. in the form of
Demand Draft bearing No. . drawn upon . (Bank)
dated ...................
Affidavit confirming the bidder has not been blacklisted or debarred by
the government or the other agencies for which it has worked.
Income Tax Return for the last three concluded Financial years.
Certificate:
1. We declare that all information stated in the table above are complete and
absolutely correct. Above information have been furnished by us after
having satisfied ourselves with the relevant documents.
2. We understand that failure to supply the documents required with technical
bid as mentioned above could be a ground for rejection.
Authorized Signatory
Name and designation of the Authorized Signatory
Company seal along with Registration Number
Signature and Name of the Statutory Auditor/Chartered Accountant

Seal of Auditors Firm along with Registration Number
Page 42
ANNEXURE-5
FINANCIAL BID
The President of India
Acting through Sr.Divisional Commercial Manager,
Northern Railway
DRMs Office,
Delhi Division
Dear Sir,
Sub : Sealed Tender for the contract of Deluxe Pay & Use toilets at ..
railway station of Delhi Division.
1. I/We have perused the terms and conditions governing the sealed tenders for
the contract of Deluxe Pay & Use toilets on BOT basis over Delhi Division and
hereby agree to abide the said conditions. I/We also agree to keep this tender
open for acceptance for a period of 90 days from the date of opening of tender
and in default thereof I/We will be liable for forfeiture of my/our earnest
money.
2. I/We furnish my/our offer amount as follows:
Offer towards license fee for Deluxe Pay & Use toilets (offer for first year). In case
of difference in figure and words, the amount mentioned in figures will prevail
Amount in figures
Amount in words
3. I/We hereby agree to pay the above mentioned license fee during the tenure of
the contract with escalation of 7% every year. In case of any failure, Railway
Administration reserves the right for forfeiture of my/our earnest money and
security deposit.
4. I/We have duly signed on each page of the bid document.
5. I/we understand that Northern Railway reserve the right to reject, accept or
consider any offer without assigning any reason whatsoever.
6. In case of any discrepancy in the amount mentioned in figures & words, the
amount mentioned in words shall prevail.
Signature of Bidder/Authorized Signatory
Name & Designation.
Company Seal.
Date and Place:
Page 43
ANNEXURE-6
Details and location of the Deluxe Pay and Use Toilet, Minimum Reserve price,
Earnest Money Deposit and Tender Cost
SN
Station
1.
New Delhi ( Pahar Ganj

Side)
New Delhi Ajmeri gate
side (Site -A)
New Delhi Ajmeri gate
side (Site -D)
Delhi ( 1 st entry) near
entry gate
Delhi 2 nd entry side
(Kashmiri gate CA)
Nizamuddin ( Kale Khan
side)
Anand Vihar (T) (Site-A)
Anand Vihar (T) (Site-B)
Delhi Shahdra
Ghaziabad (2 nd entry side)
Ghaziabad (1 st entry side)
Meerut City
Meerut Cantt
Muzaffar Nagar
Rohtak
Shakurbasti
Sonipat
Panipat
Karnal
Delhi Sarai Rohilla
Delhi Sarai Rohilla 2 nd
Entry Side
Faridabad
Faridabad IInd entry side
Ballabh Garh
Delhi Cantt ( Site-A)
Palwal
Faridabad Town
Sahibabad
Bahadurgarh
Nangloi
Subzi Mandi
Jind
Kurukshetra
Okhla
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
Category Approx. Reserve Earnest Tender

Area in
price
Money
Cost
Sq fts
Deposit
In `
A-1
1000
4,00,000 40,000
1,000
Site
plan
at
6A
1000
4,00,000
40,000
1,000
6B
1000
4,00,000
40,000
1,000
6C
A-1
1000
4,00,000
40,000
1,000
6D
968
4,00,000
40,000
1,000
6E
A-1
1000
4,00,000
40,000
1,000
6F
A-1
A
A
A
A
A
A
A
B
A
A
A
A
-
1033
645
1000
1000
1130
994
1024
1000
1000
1000
1000
1000
1000
861
1000
2,00,000
2,00,000
1,00,000
1,00,000
1,00,000
1,00,000
1,00,000
1,00,000
1,00,000
50,000
1,00,000
1,00,000
1,00,000
1,00,000
1,00,000
20,000
20,000
10,000
10,000
10,000
10,000
10,000
10,000
10,000
5000
10,000
10,000
10,000
10,000
10,000
1,000
1,000
1,000
1,000
1,000
1,000
1,000
1,000
1,000
1,000
1,000
1,000
1,000
1,000
1,000
6G
6H
6I
6J
6K
6L
6M
6N
6O
6P
6Q
6R
6S
6T
6U
A
A
A
B
B
B
B
B
B
B
B
D
1000
1000
1000
807
1000
1000
1000
1000
1000
1000
480
1000
1000
1,00,000
1,00,000
1,00,000
1,00,000
50,000
50,000
50,000
50,000
50,000
50,000
50,000
50,000
50,000
10,000
10,000
10,000
10,000
5,000
5,000
5,000
5,000
5,000
5,000
5,000
5,000
5,000
1,000
1,000
1,000
1,000
1,000
1,000
1,000
1,000
1,000
1,000
1,000
1,000
1,000
6V
6W
6X
6Y
6Z
6AA
6BB
6CC
6DD
6EE
6FF
6GG
6HH
Page 44

Final Bid Documnet Pay and Use Toilet

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DELHI DIVISION

TENDER DOCUMENTS FOR THE CONTRACT OF DELUXE PAY AND USE

(One tenderer can offer one tender only

NOTICE INVITING BID

GENERAL TERMS AND CONDITIONS

SPECIFIC TERMS AND CONDITIONS

FORMAT FOR AFFIDAVIT TO BE 38-39

ANTI COLLUSION CERTIFICATE

DETAILS AND LOCATION OF THE

The information contained in this Tender Document or subsequently

This Tender document is not an agreement and is not an offer or invitation

The objective of Tender document is to provide the prospective Bidder(s)

The Indian Railways, their employees and advisors make no representation

i. Rs. 4,00,000 (Rs four lakh only) per annum

Money : Rs (10% of applicable reserve

Date & Time of : 2.9.2016 (12.00 Hrs to 15.00 Hrs)

Authority and place

: The period of concession under BOT scheme

must be at high density locations like Railway Stations, Bus terminals,

PAN card of the company.

GENERAL TERMS AND CONDITIONS:

2.1 General Information

Rights for advertisement through glow signboards etc. will be permitted on

Contents of Financial Bid

2.4 Number of proposals

Cost of Proposal Preparation

Language and Currency Bid

2.10 Responsibility of the Bidder

pages by authorized signatory of the company. Any alterations or

2.16 Confidentiality of Proposal Evaluation

b) The Bidder does not respond promptly or thoroughly to requests for

SPECIFIC TERMS AND CONDITIONS

ELIGIBILITY CRITERIA: All bidders must mandatorily fulfill the technical

Selection and Notification

CONSTRUCTION OF DELUXE TOILETS:

Broad material specifications.

OPERATION & MAINTENANCE:

In order to achieve optimum standards of cleanliness, a cleaning schedule

It will be the responsibility of the Licensee to ensure proper drainage upto

AMENITIES TO BE PROVIDED AT DELUXE TOILETS:COMPULSORY AMENITIES*:

SUGGESTED MODEL OF A TOILET BLOCK

License agreement No.

An agreement made this _________________ of ____________ between the

Performance Bank Guarantee (PBG)

The PBG is valid up to __________(date of validity). However, in

Complaints and Suggestions

Subletting and indemnity

Loss and theft of property

Electricity & Water charges

TERMS AND CONDITIONS

Construction of deluxe toilets:

Optimum size of the toilets and bathrooms may be mentioned for

Wall mounted urinals of vitreous china of latest user friendly design of

Separate ladies and gents section.

Separate designed toilet for use of handicapped (to be constructed enabling

Separate bathing and changing area.

Adequate provision of exhaust fans to have effective ventilation.

Proper electric provisions with concealed wiring.

Round the clock service throughout the year.

Standard signage and display boards in Hindi, English as well as regional

Tiles wherever used should be of superior quality, preferably

Split level flooring should be avoided.

Approved quality of sanitary installations/fittings such as Parryware,

Doors and windows and ventilators shall be of aluminum sections of

An agreement made this _____ of between the