Copia de 5 WhyTableAnalysis Step by Step

5-Why Analysis
Problem:
Why 1
Processing of job requests delayed

Why 2
Why 3
Why 4
Why 5
Root Cause
Recurrence Prevention
5-Why Analysis
Problem:
Why 1
There is no computerized
solution to handle job
applications
There was no formal set
of procedures to handle
job requests, and
procedures were passed
on by mouth as opposed
to being documented.

Why 2
Why 3
Why 4
Why 5
Root Cause
5-Why Analysis
Problem:
Why 1
Why 2
applications
There was staff

resistance

job requests, and
There was no system in

place to do so.
Why 3
Why 4
Why 5
Root Cause
5-Why Analysis
Problem:
Why 1
Why 2
Why 3
applications
There was staff

resistance
They were not explained

the full benefits of the
system
They feared being made
redundant
They were
uncomfortable about
changing the way they
worked
job requests, and
There was no system in

place to do so.
The company grew at an

exponential rate that
there was no time to
document anything.
Why 4
Why 5
Root Cause
5-Why Analysis
Problem:
Why 1
Why 2
Why 3
There is no
computerized solution
to handle job
applications
There was staff

resistance
They were not

explained the full
benefits of the system
They feared being
made redundant
They were
uncomfortable about
changing the way
they worked
There was no formal

set of procedures to
handle job requests,
and procedures were
passed on by mouth
as opposed to being
documented.
There was no system

in place to do so.
The company grew at

an exponential rate
that there was no
time to document
anything.
Why 4
There was a lack of
communication.
They thought the
computer system was
designed to replace
them.
They had always

been doing it this way
The positive aspects

of the change were
not communicated.
There was insufficient
planning
Why 5
Root Cause
5-Why Analysis
Problem:
Why 1
Why 2
Why 3
There is no
to handle job
applications
There was staff

resistance
They were not

explained the full
They feared being
made redundant
They were
uncomfortable about
changing the way
they worked
There was no formal

and procedures were
passed on by mouth
as opposed to being
documented.
There was no system

in place to do so.
The company grew at

an exponential rate
that there was no
time to document
anything.
Why 4
Why 5
There was a lack of

communication.
We assumed that the

benefits were
obvious.
They thought the

computer system was
designed to replace
them.
Because we didn't tell

them how it would
help make their jobs
easier.
They had always

All the work was

done manually prior

of the change were
not communicated.
We assumed that the

benefits were
obvious.

planning
Top management
were too busy fire
fighting and dealing
with operational work,
rather than
developing a strategy
Root Cause
5-Why Analysis
Problem:
Why 1
Why 2
Why 3
There is no
to handle job
applications
There was staff

resistance
They were not

explained the full
They feared being
made redundant
They were
uncomfortable about
changing the way
they worked
There was no formal

and procedures were
passed on by mouth
as opposed to being
documented.
There was no system

in place to do so.
The company grew at

an exponential rate
that there was no
time to document
anything.
Why 4
Why 5
There was a lack of

communication.
We assumed that the Insufficient

benefits were
communication
obvious.
Root Cause
They thought the

computer system was
designed to replace
them.
Because we didn't tell Insufficient

them how it would
communication
easier.
They had always

All the work was

done manually prior

of the change were
not communicated.
We assumed that the Assumptions made

benefits were
on our side led to
obvious.
insufficient
communication.

planning
Top management
Poor work delegation
were too busy fire
and advanced
fighting and dealing planning
rather than
No culture of change
and sense of
insecurity among
staff.
5-Why Analysis
Problem:
Why 1
Why 2
Why 3
There is no
to handle job
applications
There was staff

resistance
They were not

explained the full
They feared being
made redundant
They were
uncomfortable about
changing the way
they worked
There was no formal

and procedures were
passed on by mouth
as opposed to being
documented.
There was no system

in place to do so.
The company grew at

an exponential rate
that there was no
time to document
anything.
Why 4
Why 5
There was a lack of

communication.
We assumed that the Insufficient

benefits were
communication
obvious.
Root Cause
Develop a communication
strategy to show the benefits of
a computerized system.
They thought the

computer system was
designed to replace
them.
Because we didn't tell Insufficient

them how it would
communication
easier.
In the communication strategy,

emphasize how the computer
system will complement their
jobs and assist them, and not
replace them.
They had always

All the work was

done manually prior
Include change management in

implementation plan. Also,
assure staff that
comprehensive training will be
offered to allay fears of
change.

of the change were
not communicated.
We assumed that the Assumptions made

benefits were
on our side led to
obvious.
insufficient
communication.
Develop a communication
strategy to show the benefits of
a computerized system.

planning
Top management
Poor work delegation
were too busy fire
and advanced
fighting and dealing planning
rather than
Develop vision, and coordinate

resources to free up
management to engage in
strategic planning. Hire more
people as necessary, and
implement a computerized
system.
No culture of change
and sense of
insecurity among
staff.

Copia de 5 WhyTableAnalysis Step by Step

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Copia de 5 WhyTableAnalysis Step by Step

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5-Why Analysis

Processing of job requests delayed

Processing of job requests delayed

Processing of job requests delayed

There was staff

There was no formal set

There was no system in

Processing of job requests delayed

There was staff

They were not explained

There was no system in

The company grew at an

Processing of job requests delayed

There was staff

They were not

There was no formal

There was no system

The company grew at

They had always

The positive aspects

Processing of job requests delayed

There was staff

They were not

There was no formal

There was no system

The company grew at

There was a lack of

We assumed that the

They thought the

Because we didn't tell

They had always

All the work was

The positive aspects

We assumed that the

There was insufficient

Processing of job requests delayed

There was staff

They were not

There was no formal

There was no system

The company grew at

There was a lack of

We assumed that the Insufficient

They thought the

Because we didn't tell Insufficient

They had always

All the work was

The positive aspects

We assumed that the Assumptions made

There was insufficient

Processing of job requests delayed

There was staff

They were not

There was no formal

There was no system

The company grew at

There was a lack of

We assumed that the Insufficient

They thought the

Because we didn't tell Insufficient

In the communication strategy,

They had always

All the work was