JILL JOY

- 50 Columbus Ave., Southbridge, MA 01550 ' 508-320-1097 ! J_carp18@yahoo.com

Strategic and tactical individual with a track record of consistent growth, and continuous improvement. Accurate
process focus, energetic, and dependable. Able to handle multiple responsibilities, set priorities, clearly communicate
ideas to others, and respond positively to demanding situations. Recognized for accuracy, quality of work, and
outstanding customer service. Conscientious in following through on commitments and deadlines. Maintain
confidentiality following procedures and regulations.
CORE STRENGTHS

Attention to Detail
Balancing &
Reconciliation
Auditing & Reporting

Cash Management
Problem-Solving
Mathematical Ability
Communication Skills

Customer Oriented
Organizational Skills
QuickBooks
MS Office

EDUCATION
NICHOLS COLLEGE Dudley, MA
Bachelor of Science Business Administration- Cumulative GPA 3.85 Anticipated, May 2017
QUINSIGAMOND COMMUNITY COLLEGE Southbridge, MA
Associates Degree Business - Certificate Accounting / Finance
WORK EXPERIENCE

WILSON LANGUAGE TRAINING INC. Oxford, Ma

September 2015 - Present
Accounting Specialist Billing, A/P, & A/R
Daily use of Microsoft Dynamics Great Plains software for Accounts Payable/Receivable tasks

CRM (Customer Relationship Management) Software for Service plan billing and reconciliation
Collections management of past due accounts
Contract Maintenance with the use of Contract Insights Software
Interacts with customers, customer service and distribution with invoice billing of materials and workshops

TJX COMPANIES, INC. - Marlborough, MA

Accounts Payable Processing Coordinator

February 2014 - 2015

Invoice entry into the merchandise payables system timely and accurately
Audit of vendor invoices, payment information and identifying changes to the vendor master file
Matches merchandise invoices to receipts and purchase order data for timely payment/identifies unit and

price discrepancies and acquires proper approvals for disposition

Processes vendor chargebacks and freight claims as needed
Interacts with vendors, Merchandising and Distribution Centers to resolve payment/receiving issues

BANK OF AMERICA - Putnam, CT

Senior Teller (2012 2014)

January 2004 - 2014

Recipient of Bank Examiners Audit Award for Operational Excellence for 2 consecutive years
Responded to customer questions relating to accounts/services in person and over the phone
Received checks and cash for deposits, verified amounts, and checked accuracy of deposit slips; examined checks

for endorsements and verified other information such as dates, bank names, identification of the persons
receiving payments and the legality of documents
Categorized customers' transactions into the computer system to record transactions and issue customer receipts;
balanced cash drawers

Teller Operations Specialist (2006 2012) & Teller (2004 2006)

Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper account numbers;

reconciled/reported any found discrepancies

Compiled audit reports pertaining to customer account information following established daily, weekly, monthly,

quarterly and annual reporting schedule

Supervised and trained staff; evaluated staff performance of duties; monitored staff activities to ensure customer

satisfaction and quality of services rendered

Cashed

checks and paid out money; checked correctness of signatures, compared written and numerical
amounts for agreement, and verified accounts have sufficient funds