TELECOM EMERGENCY PROTOCOL

Telephone System
Partial Power Failure
Partial power failure occurs when HFA (IP-based)
telephone devices do not have power because
the network switches / routers where they are
connected is OFF.
How to know your telephone is HFA (IP-based)?
If it is connected to the LAN port, it is an HFA
device.
When power to the LAN switch is off, HFA
devices do not work and all calls are diverted to
the cordless phone, as primary redundancy to the callers profile.

Total Power Failure Emergency Numbers

Total power failure is when all primary and redundant power sources (Primary AC,
Backup Battery, Redundant Backup Battery & Diesel Generator) for the
telephone system has been totally exhausted.
In this case, the following areas or personnel and its corresponding extensions
can be reach through the following designated direct STC telephone numbers:
SN

Location

Extension

STC Direct Line

President

357 1100 x 29551

358 1655

MSD General Manager

357 1100 x 29351

358 6835

SPDRD General Manager

357 1100 x 29601

358 7360

RMD General Manager

357 1100 x 29321

358 9032

Hadeed Base (ISD)

357 1100 x 29961

358 3096

Main Sea Water Station

SPLP

357 1100 x 22192

358 0430
357 81503

Main Electrical Sub-Station

SPLP

357 1595

358 0432

SPLP Control Room (CCR)

357 1213

358 0433

SPDR Module AB Control

Room

357 1100 x 2435

358 0427

10

SPDR Module C Control

Room

357 1100 x 23632

358 0428

11

SPDR Module D Control

Room

357 1100 x 2094

358 7379

12

RM Rod Mill (C4) Control

Room

357 1100 x 2027

358 0429

13

RM Bar Mill (C5) Control

Room

357 1100 x 2311

358 0431

14

Main Control Room UTM FP

357 4774

358 6835

15

Main Electrical Sub-Station

SPFP

357 1100 x 2404

358 1962

16

SPFP Control Room Furnace

357 1100 x 2405

358 0434

17

HSM Control Room

357 1100 x 2406

358 2864

18

Fire Station (Training Room)

357 1542

358 8031

19

Free4

358 9535

20

Free4

358 0425

21

Free4

358 0143

22

Free4

358 5655

23

Free4

358 0130

24

Free4

358 0139

Shall be installed in a few days at the designated locations.

Currently configured as Digital Line which needs to be converted to an Analog
Line.
3
Another existing STC Direct Telephone Line already in place for worst case
scenario.
2

Free slots for other critical areas that may be added into this list. Must be a
Hadeed-1 extension.
The extensions above will automatically be converted to the corresponding STC
Direct Line during a telephone system total power failure. The STC line will
presumably take over and can be contacted or be used to contact any national or
mobile numbers.
Action Items
SN

Action Items

Requirement

Schedule

The system can accommodate up to a

maximum of 24 slots of emergency
STC direct numbers. Add 6 more
critical locations into the existing list to
maximize the utilization of the
capacity.

Get feedback
from the
Management

24-May-2015

Include PM activities for the manual

verification of these lines at the actual
locations / sites.

Train
technician for
this activity

31-May-2015

Conduct or give an awareness to all

employees related to emergency
situations. This may be incorporated in
the emergency response training.

Meet with
Telecom Team
to assign
someone

14-Jun-2015

Telephone System Redundant Power Sources

There are four telephone systems in Hadeed. And it has the following existing
primary, backup and redundant power sources:
SN

Location

Telephone Exchange
Room
Admin Building
Basement

SPFP Area between

Main Electrical SubStation and Change
House
(Isolated Building)

System

Main System

Slave
System

Power Sources

Duratio
n

Primary: 220 VAC

Indefinit
e

Intermediate: Battery
48 VDC, Automatic
Activation

6 Hours

Redundant: Diesel AC
Power Generator
Manual Activation

Indefinit
e

Primary: 220 VAC

Indefinit
e

Intermediate: Battery
48 VDC, Automatic
Activation

6 Hours

SPLP II / RMLP II
Telephone Exchange
Room
(Isolated Building)
Straightening Shop
Telephone Exchange
Room
(Beside Electrical
Room)

Access Point
for Slave
System

Primary: 220 VAC

Indefinit
e

Access Point
for Slave
System

Primary: 220 VAC

Indefinit
e

Process of Switching from Primary to Secondary Power Sources

Main or Slave System loses

the Primary
ACPower
Power
Intermediate
NoBattery
warning
device
so

Primary AC or Generator is expected to work within 6 hou

TSD Electrical informs TSD

Power
Telecom
is restored
thatElectrical
to
power
select
isDlr

If
Generator
f
Telecom manually shifts the power
from
battery
to
No source
interruption
is experie

Action Items
SN

Action Items
Put up warning devices or
mechanisms to automatically
alarm Telecom that power has
been shifted.

Requirement

Schedule

Configured analog
warning rings

17-May2015

Replace battery with longer

duration, longer than 6 hours
(preferably 16 hours).
Check the ROP of similar
batteries in WH. It should be at
least 12 pcs: Main (4 pcs), Slave
(4 pcs), Access Points (4 pcs).
Put up a redundant battery
source for the main, slave &
access point systems in case the
Generator will fail to run within
16 hours.
In case of total power failure:
Primary
AC,
Intermediate
Batteries, Redundant Batteries
and Generator is expected to
fail, a portable generator must
be purchased.
Provide awareness to HFA users
(especially sr. managers) that in
case their telephone sets would
not work, all calls are diverted to
their Cordless Phones.

Purchase or withdraw
compatible battery from
warehouse.

10-May2015

Planner coordination
with Warehouse / Spares
Department

10-May2015

Purchase or withdraw
new or same types of
batteries from
warehouse.

24-May2015

Purchase a portable
diesel generator for the
main and slave
systems .

31-May2015

Awareness to all HFA

users (especially the
higher management)

24-May2015

Corrected Process of Switching from Primary to Secondary Power Sources

Main or Slave System loses

the Primary
ACPower
Power
Intermediate
Battery
so

Generator may run indefinitely as long as fuel is supplie

If experienced
Generator fails
to the
run,
Telecom starts Portable Generator
No interruption is
during
transition

Power restored
to selected
locations.
TSD Electrical informs
TSD Telecom
thatElectrical
power isDTr

If Total Power Failure would happen, STC emergency numbers

Telecom manually shifts the power source from battery to

HFA Phones are plugged into the buildings network switches.

If these switches do not have power, the HFA phones wont work.

Proposed Redundant Power Sources for the Telephone System

The new requirements are in blue.
SN
1

Location

System

Telephone Exchange
Room
Admin Building
Basement

Main
System

Ste
p
1

2
3

Power Sources
Primary: 220 VAC
Intermediate: Battery
48 VDC, Automatic
Activation
Redundant: Battery
48 VDC, Automatic
Activation

Duratio
n
Indefini
te
16
Hours
16
Hours

SPFP Area between

Main Electrical SubStation and Change
House
(Isolated Building)

Slave
System

Redundant: Diesel AC
Power Generator
Manual Activation

Indefini
te

Redundant: Portable
AC Generator
Manual Activation

Indefini
te

Primary: 220 VAC

Indefini
te

Intermediate: Battery
48 VDC, Automatic
Activation

16
Hours

Redundant: Battery
48 VDC, Automatic
Activation

16
Hours

Redundant: UPS from

Automation

Indefini
te

Redundant: Portable
AC Generator
Manual Activation

Indefini
te
Indefini
te

SPLP II / RMLP II
Telephone Exchange
Room
(Isolated Building)

Access
Point for
Slave
System

Primary: 220 VAC

Intermediate: Battery
48 VDC, Automatic
Activation

Straightening Shop
Telephone Exchange
Room
(Beside Electrical
Room)

Access
Point for
Slave
System

Primary: 220 VAC

Intermediate: Battery
48 VDC, Automatic
Activation

16
Hours
Indefini
te
16
Hours

Intercom System
Intercom Locations
The intercom Systems are isolated systems operating in 17 different locations
within the plant areas. The figure below shows their locations.

Process of Switching from Primary to Secondary Power Sources

Intercom System loses

Primary
AC
Power
Sou
Intermediate
NoBattery
warning
Power
device
so
Primary AC or UPS is expected to work within 8 hours.

Intercom System
re-gains AC powe

Battery is re-charged as long as AC is powered O

If UPS & Primary AC does not start, Battery can run for 8

Action Items
SN

Action Items

Requirement

Schedule

Put up warning devices to notify

Telecom that power has been
shifted from Ac to backup
battery

Electronic Warning
Devices

Change the battery type so it

may extend the battery power
source for up to 16 hours.

Request new battery

from warehouse and
install in parallel or
change the battery type

14-Jun2015

Request Utilities / Automation

Department for a separate or
dedicated UPS for the intercom
system in all the plant areas.

SV or specialist
coordination with UT or
Auto Department

24-May2015

7-Jun-2015

Corrected Process of Switching from Primary to Secondary Power Sources

Intercom System loses

PrimaryBattery
AC Power
Sou
Intermediate
Put
up Power
a warnin
so
Primary AC is expected to work within 16 hours.

Intercom System
re-gains AC powe

Battery is re-charged as long as AC is powered O

Dedicated AC UPS serves as Primary AC redundant powe