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It is the basic duty of the bailor that he should disclose all the defects of the goods
before delivering to
Q5. Explain the nature and scope of complaints under the Consumer
Protection Act?
Answer. Persons competent to make complaints:
Any of the following people may file a complaint under the Act:
1. The consumer to whom such goods are sold or delivered or agreed to be sold or
delivered or such service provided or agreed to be provided. In case of death of a
consumer, the legal heir or representative can file a complaint.
2. Any recognized consumers association namely, any voluntary consumer
association registered under the Companies Act, 1956, or any other law for the time
being in force. It is not necessary that the consumer is a member of such an
association.
Summer-2016
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