De La

Salle
University
2401 Taft Avenue,
Malate, Manila, 1004
Metro Manila

Ramon V. Del Rosario College of Business

QUALITY MANAGEMENT (QUALMAN)

Quiz 3

3rd Term AY 2015-2016

It is a useless life that is not consecrated to a great ideal. It is like a
stone wasted on the field without becoming a part of any edifice.
~ Dr. Jose Rizal, Polymath, National Hero

Name: ____________________________ Section: ________ Date: August 17, 2016 Score: ___________
General Instruction:
I. No erasures in any form.
II. Only stand alone calculator will be allowed. No use of tablet, cellphone, PDA and other similar devices.
III. Cheating in any manner will mean a grade of 0.0 for the course and a disciplinary case with the DO.

Write the letter that corresponds to your best answer. (Place your answers and/or solutions on a whole
sheet of paper and submit the same to the DSI Department not later than 5 p.m. tomorrow)
1. Acceptance sampling is performed primarily on products during production.
a. False
b. True
2. The AQL is the probability of rejecting a lot of material that is of acceptable quality.
a. True
b. False
3. In which condition would acceptance sampling not be appropriate?
a. When destructive testing is required.
b. When the cost consequences of passing defectives is low.
c. A large number of items must be processed in a short period.
d. When fatigue is caused by inspecting large numbers of items.
e. All are appropriate applications
4. Which is a list of the elements of an acceptance sampling plan?
a. The sample size, and the lot tolerance percent defective.
b. The sample size, the number of samples, and criteria for accepting or rejecting.
c. The sample size, the acceptance number, and the lot tolerance percent defective.
d. The sample size, the acceptance number, and the average outgoing quality limit.
e. none of these
5. The consumers risk is the probability that
a. Defectives are equal to the producers risk.
b. A lot contains 10% defectives
c. A Type I error has been made
d. A lot contains defectives equal to the LTPD
e. A lot contains 30% defectives
6. The acceptance number in a sampling inspection plan is the lot tolerance percent defective.
a. False
b. True
7. Acceptance sampling is used or applied to all of these except
a. incoming raw material.
b. work-in-progress.
c. final goods.
d. incoming purchased parts.
e. none of these
8. The higher the process capability ratio, the greater the likelihood that process will be within design
specifications.
a. True
b. False

9. The letters AQL stand for:

a. average quality limit.
b. average quality level.
c. acceptable quality limit.
d. acceptable quality level.
e. none of these
10. Which is a list of the elements of an acceptance-sampling plan?
a. The lot size, the sample size, and the lot tolerance percent defective.
b. The lot size, the sample size, and the acceptance number.
c. The sample size, the acceptance number, and the lot tolerance percent defective.
d. The sample size, the acceptance number, and the average outgoing quality limit.
e. none of these
11. Acceptance sampling involves both the producer or supplier of materials and the consumer or buyer.
Producers need acceptance sampling to limit the risk of
a. rejecting good-quality materials anwhereas consumers.
b. accepting high bad-quality materials.
c. receiving high level of defective materials
d. allowing materials to enter production without inspection
e. none of these
12. The degree to which a sampling plan discriminates between good and bad lots is a function of the
______________ : the steeper the curve, the more discriminating the sampling plan
a. sharpness of the OC curve
b. steepness of its OC curve
c. risks involved in sampling plan
d. good and bad lots
e. none of these
13. The input of a process is expected to meet customer requirements, _____________, or product tolerances.
a. Verification and validation
b. Specification (technical standard)
c. Functional specification
d. Test method
e. All of these
14. A process in statistical control does not necessarily meet the design specifications.
a. True
b. False
15. The ability of the process to meet the design specifications for a service or product is referred to as
a. Specification width
b. Nominal value
c. Tolerance
d. Process capability
e. None of these
16. A telesales operator that takes to answer a customer call between zero to five seconds is associated to a
type of variability of process output known as
a. Control limits
b. Process variability
c. Specifications
d. Tolerance
e. C or D
17. In instances where the process is not capable to meet specifications, a manager might consider the following
interventions except
a. Redesign the process so that it can achieve the desired output
b. Use an alternative process that can achieve the desired output
c. Retain the current process but attempt to eliminate unacceptable outout using 100 percent
inspection
d. Examine the specifications to see whether they are necessary or could be relaxed without
adversely affecting customer satisfaction
e. All these are viable solutions

18. In comparison with seven quality tools the new seven tools are quantitative in nature unlike the former which
are less data oriented.
a. True
b. False
19. A special kind of tool that organize large amounts of disorganized data and information into groupings based
on natural relationships.
a. Tree diagram
b. Affinity diagram
c. Matrix diagram
d. Arrow diagram
e. None of these
20. The N7 and the B7 quality control tools complement each other in solving quality-related problems. In
problem solving process however, the former defines the problem before collecting numerical data whereas
the latter defines the problem after collecting the data.
a. True
b. False
21. The N7 are techniques for untangling the intricate relationships among the different variables of a problem.
Using the N7 makes it easy to
a. clarify the situation
b. establish a plan
c. get to the root cause of the problem
d. examine the preproduction and postproduction factors
e. A, B and C
22. It is used to finding solution to problems that have complex causal relationship.
a. Matrix data analysis
b. Tree diagram
c. Affinity diagram
d. Relations diagram
e. Arrow diagram
23.

Which of the following statements about relations diagram is not factual?

a. It is useful at planning stage for obtaining perspective on overall situation.
b. It facilitates consensus among team.
c. It assists to develop and change peoples thinking.
d. It enables priorities to be identified accurately.
e. All these are truthful.

24. A technique for mapping out full range of paths and tasks that need to be done in order to achieve a primary
goal and related sub goal is known as
a. Process Decision Program Chart
b. Matrix Data Analysis
c. Arrow Diagram
d. Affinity Diagram
e. none of these
25. Arrow diagram is useful
a. when you know the steps of the project or process, their sequence and how long each task.
b. when project schedule is critical.
c. when the project has serious consequence for completing the project late.
d. when there is significant advantage to completing the project early.
e. All of the above
26. If an activity is an immediate predecessor for just a single activity, its latest finish (LF) equals the latest start
(LS) of the activity that immediately follows it.
a. True
b. False
27. The latest start time of an activity is the difference of its latest finish time and its activity time or duration.
a. False
b. True

28. With the help of PDPC we can map out all the conceivable _______________ that can occur in the
implementation stage and also find out feasible counter measures to overcome these problems.
a. events
b. contigencies
c. strategies
d. goals
e. a or b
29. A tool which helps discover key ideas by relationships represented by the cells in matrix.
a. Matrix data analysis
b. Matrix diagram
c. Matrix process chart
d. Matrix decision chart
e. None of these
30. With the aid of this tool we can work out an ideal project plan and also daily plan for not only to the main task
but also for the other allied tasks and monitor their progress in an effective manner.
a. Tree Diagram
b. Process Decision Control Program
c. Relations Diagram
d. Matrix diagram
e. None of these

Problem 1
The specifications for a manifold gasket that installs between two engine parts calls for a thickness of 2.500 mm
.020 mm. The standard deviation of the process is estimated to be 0.004 mm. The process is currently operating at
a mean thickness of 2.50 mm.
(a) What are the upper and lower specification limits for this product?. (2 pts.)
(b) What is the Cp for this process? Show the solution (2 pts.)

Problem 2
The specification for a plastic handle calls for a length of 6.0 inches .2 inches. The standard deviation of the
process is estimated to be 0.05 inches. The process is known to operate at a mean thickness of 6.1 inches.
(a) What are the upper and lower specification limits for this product? (2 pts.)
(b) What are the Cp and Cpk values for this process? Show the solution ( 2pts)
(c) Is this process capable of producing the desired part? (1 pt.)

Problem 3
As a process owner you are responsible for purchasing bearings for the maintenance department of a large airline.
The bearings are under contract from a local supplier, and you must devise an appropriate acceptance sampling
plan for them. Management has stated in the contract that the acceptable quality level is 1 percent defective. In
addition, the lot tolerance proportion defective is 4 percent, the producers risk is 5 percent, and the consumers
risk is 10 percent.
a.
b.
c.
d.

Specify an appropriate acceptance sampling plan (i.e. N, n, c) that meets all these criteria. (2 pts.)
Draw the complete OC curve for your plan indicating the parameters, and risks. (4 pts.)
Find the resultant producers and consumers risk? (2 pts.)
Determine the AOQL for your plan. Assume a lot size of 3,000. (2 pts.)