Académique Documents
Professionnel Documents
Culture Documents
Midrange Printer
Maintenance Manual
13291L-006 Rev. A
2011 ZIH Corp. The copyrights in this manual and the software and/or firmware in the printer described
therein are owned by ZIH Corp. and Zebras licensors. Unauthorized reproduction of this manual or the software
and/or firmware in the printer may result in imprisonment of up to one year and fines of up to $10,000
(17 U.S.C.506). Copyright violators may be subject to civil liability.
This product may contain ZPL, ZPL II, and ZebraLink programs; Element Energy Equalizer Circuit; E3;
and Monotype Imaging fonts. Software ZIH Corp. All rights reserved worldwide.
ZebraLink, Element Energy Equalizer, E3 and all product names and numbers are trademarks, and Zebra, the Zebra
head graphic, ZPL and ZPL II are registered trademarks of ZIH Corp. All rights reserved worldwide.
All other brand names, product names, or trademarks belong to their respective holders. For additional trademark
information, please see Trademarks on the product CD.
Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its
subsidiaries (Zebra Technologies). It is intended solely for the information and use of parties operating and
maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed
to any other parties for any other purpose without the express, written permission of Zebra Technologies Corporation.
Liability Disclaimer Zebra Technologies Corporation takes steps to ensure that its published Engineering
specifications and manuals are correct; however, errors do occur. Zebra Technologies Corporation reserves the right
to correct any such errors and disclaims liability resulting therefrom.
Limitation of Liability In no event shall Zebra Technologies Corporation or anyone else involved in the creation,
production, or delivery of the accompanying product (including hardware and software) be liable for any damages
whatsoever (including, without limitation, consequential damages including loss of business profits, business
interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such
product, even if Zebra Technologies Corporation has been advised of the possibility of such damages. Some
jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation
or exclusion may not apply to you.
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List of Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
List of Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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System Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
External View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control Panel LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control Panel Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control Panel Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Media Compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Language Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Firmware Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional Printer Language Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Handling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Store the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ship the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Select a Site for the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Select a Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Provide Proper Operating Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Allow Proper Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Provide a Data Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Provide a Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Load Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Load Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remove Used Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calibrate the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Auto Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manual Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Select or Adjust the Media Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Select the Transmissive Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjust the Reflective Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjust Printhead Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enter Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Leave Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Password Protection of Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing Printer Passwords Using ZPL II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing Configuration Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Select a Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control Panel Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Password Level 1 and 2 Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Password Level 3 Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Password Level 4 Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manufacturing Menu Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
The Americas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Europe, Africa, Middle East, and India . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Asia Pacific . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Troubleshooting Checklists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
LCD Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Memory Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Calibration Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Communications Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Ribbon Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Miscellaneous Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Printer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Power-On Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
CANCEL Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
FEED Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
FEED and PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Communications Diagnostics Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Sensor Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
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Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remove the Electronics Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remove the Platen Roller Pulley and Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remove the Peel Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remove the Front Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remove the Platen Roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Install the New Platen Roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reinstall the Peel Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reinstall the Electronics Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pinch Roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remove the Pinch Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remove the Electronics Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remove the Old Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remove the Take-Label Sensor Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Install the Take-Label Sensor Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Install the New Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reinstall the Electronics Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Main Logic Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remove the Electronics Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remove the Booster Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remove the Old Main Logic Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Install the New Main Logic Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reinstall the Electronics Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Main Logic Board Fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remove the Electronics Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remove the Defective Fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reinstall the Electronics Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Real Time Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remove the Electronics Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remove the RTC Option Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Install the RTC Option Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reinstall the Electronics Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set the RTC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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This section provides you with contact information, document structure and organization, and
additional reference documents.
Contents
Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Description
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Contacts
Technical Support via the Internet is available 24 hours per day, 365 days per year.
Web Site: www.zebra.com
E-mail Back Technical Library:
E-mail address: emb@zebra.com
Subject line: Emaillist
Self Service Knowledge Base: www.zebra.com/knowledgebase
Online Case Registration: www.zebra.com/techrequest
Which Department
Do You Need?
Regional Headquarters
The Americas
Zebra Technologies Corporation
475 Half Day Road, Suite 500
Lincolnshire, IL 60069 USA
T: +1 847 634 6700
Toll-free +1 866 230 9494
F: +1 847 913 8766
Asia Pacific
and India
Zebra Technologies Asia Pacific
Pte. Ltd.
120 Robinson Road
#06-01 Parakou Building
Singapore 068913
T: + 65 6858 0722
F: +65 6885 0838
Hardware: ts1@zebra.com
Software: ts3@zebra.com
E: Tseurope@zebra.com
E: China: tschina@zebra.com
All other areas:
tsasiapacific@zebra.com
E: repair@zebra.com
E: China: tschina@zebra.com
All other areas:
tsasiapacific@zebra.com
T: + 65 6858 0722
F: +65 6885 0838
E: Eurtraining@zebra.com
E: China: tschina@zebra.com
All other areas:
tsasiapacific@zebra.com
E: China:
GCmarketing@zebra.com
All other areas:
APACChannelmarketing@zebra.co
m
E: cseurope@zebra.com
E: China: order-csr@zebra.com
All other areas:
csasiapacific@zebra.com
Kiosk printers:
T: +1 866 322 5202
E: kiosksupport@zebra.com
Inquiry Department
E: inquiry4@zebra.com
Customer Service
Department (US)
Internal Sales
Department (UK)
E: clientcare@zebra.com
5/4/11
T: Telephone
F: Facsimile
E: E-mail
13291L-006 Rev. A
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28
Document Conventions
The following conventions are used throughout this document to convey certain information.
Alternate Color (online only) Cross-references contain hot links to other sections in this
guide. If you are viewing this guide online in.pdf format, you can click the cross-reference
(blue text) to jump directly to its location.
LCD Display Examples Text from a printers Liquid Crystal Display (LCD) appears in
Caution Warns you of a situation where excessive heat could cause a burn.
Caution Advises you that failure to take or avoid a specific action could result in physical
harm to you.
Caution (No icon) Advises you that failure to take or avoid a specific action could result in
physical harm to the hardware.
Tools Tells you what tools you need to complete a given task.
13291L-006 Rev. A
5/4/11
1
System Description
This section provides an overview of the printer. Included are specifications of the printer and
a brief explanation of each component and its function.
5/4/11
13291L-006 Rev. A
30
System Description
External View
External View
Figure 1 shows the outside of the printer.
Figure 1 Exterior of Printer
Front
1
Rear
4
5
1
2
3
4
5
13291L-006 Rev. A
Control panel
Media door
Electronics cover
Power switch (O = off, I = on)
AC power connector
5/4/11
System Description
Control Panel
Control Panel
All controls and indicators for the printer are located on the control panel (Figure 2).
The control panel Liquid Crystal Display (LCD) shows the operating status and printer
parameters.
The control panel buttons are used to control the printer operations and to set parameters.
The control panel lights (LEDs) show the printers operating status or indicate which
control panel buttons are active.
Figure 2 Location of Control Panel Buttons and Lights
2
POWER
ALERT
3
4
MENU
ENTER
5
CANCEL
FEED
PAUSE
7
8
9
1
2
3
4
5
6
7
8
9
5/4/11
ALERT light
POWER light
LCD
ENTER button
MENU button
Up arrow button
CANCEL or Left Arrow button
FEED or Right Arrow button
PAUSE or Down Arrow button
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32
System Description
Control Panel
FEED
FEED
1
2
FEED active
Right arrow active
Table 1 describes the function of each button. The MENU, PAUSE, and FEED buttons are
active when the printer is in normal operating mode.
Table 1 Control Panel Buttons
Button
MENU
Appearance
MENU
ENTER
ENTER
CANCEL
CANCEL
Function/Description
effects:
Cancels the label format that is currently printing.
If no label format is printing, the next one to be printed is canceled.
If no label formats are waiting to be printed, CANCEL is ignored.
To clear the printers entire label format memory, press and hold
CANCEL.
13291L-006 Rev. A
5/4/11
System Description
Control Panel
Appearance
FEED
FEED
PAUSE
PAUSE
Function/Description
Left Arrow
Right Arrow
Up Arrow
Down Arrow
5/4/11
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34
System Description
Control Panel
POWER
ALERT
PAUSE (part of the
Appearance
POWER
ALERT
CANCEL (part of
the CANCEL button)
13291L-006 Rev. A
PAUSE
Flashes when the printer is in Pause mode unless the printer enters
Setup mode and the down arrow becomes active.
FEED
PAUSE button)
Function/Description
CANCEL
5/4/11
System Description
Printer Media Compartment
2
6
1
11
1
2
3
4
5
6
7
8
9
10
11
10
Printhead assembly
Ribbon supply spindle*
Ribbon take-up spindle*
Media supply hanger
Media supply guide
Fanfold media slot
Dancer assembly
Media guide
Printhead release latch
Peel release lever**
Peel assembly**
* Present only on printers that have the Thermal Transfer option installed.
** Present only on printers that have the Peel option installed.
5/4/11
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36
System Description
Printer Language Modes
Firmware Downloads
You may download S4M firmware to the printer at any time to change from one printer
language to another. For the latest firmware versions and instructions for downloading them,
go to http://www.zebra.com/firmware.
Note When the printer changes from one printer language to another, error messages may
appear on the LCD, and some control panel lights may activate in error mode. You may
ignore these error messages and lights. When the firmware download is complete, reboot the
printer and load printer defaults to return the printer to Operating mode.
13291L-006 Rev. A
5/4/11
System Description
Before You Begin
5/4/11
13291L-006 Rev. A
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38
System Description
Handling the Printer
Relative Humidity
5% to 85% non-condensing
13291L-006 Rev. A
5/4/11
System Description
Select a Site for the Printer
Select a Surface
Select a solid, level surface of sufficient size and strength to accommodate the printer and
other equipment (such as a computer), if necessary. The choices include a table, countertop,
desk, or cart. For the printers weight and dimensions, see General Specifications on page 46.
Temperature
Relative Humidity
Thermal Transfer
40 to 105F (5 to 40C)
20 to 85% non-condensing.
Direct Thermal
32 to 105F (0 to 40C)
20 to 85% non-condensing
5/4/11
13291L-006 Rev. A
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40
System Description
Connect the Printer to a Power Source
3. Plug the other end of the power cord into a power outlet near the printer.
4. Turn on (I) the printer.
The control panel LCD and lights activate, indicating that the printer is booting up.
13291L-006 Rev. A
5/4/11
System Description
Connect the Printer to a Power Source
Depending on how your printer was ordered, a power cord may or may not be included. If one
is not included or if the one included is not suitable for your requirements, see Figure 5 and
refer to the following guidelines:
The overall cord length must be less than 9.8 ft. (3 m).
The cord must be rated for at least 10 A, 250 V.
The chassis ground (earth) must be connected to ensure safety and reduce electromagnetic
interference.
Figure 5 Power Cord Specifications
2
1
4
1
2
3
4
5/4/11
13291L-006 Rev. A
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42
System Description
Select a Data Communication Interface
Standard or
Optional
RS-232 Serial
Standard
Description
IEEE 1284
Bidirectional Parallel
Standard
Standard
13291L-006 Rev. A
5/4/11
System Description
Select a Data Communication Interface
Interface
Description
Internal wired
Ethernet print server
Optional
Data Cables
You must supply all data cables for your application.
Ethernet cables do not require shielding, but all other data cables must be fully shielded and
fitted with metal or metallized connector shells. Unshielded data cables may increase radiated
emissions above the regulated limits.
To minimize electrical noise pickup in the cable:
Keep data cables as short as possible.
Do not bundle the data cables tightly with the power cords.
Do not tie the data cables to power wire conduits.
5/4/11
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44
System Description
Types of Media
Types of Media
The printer can use various types of media (Table 6).
Table 6 Types of Media
Media Type
How It Looks
Description
Non-Continuous
Roll Media
Continuous
Roll Media
RFID Smart
Media
(for use only with
printers that have
an RFID
reader/encoder
installed)
13291L-006 Rev. A
5/4/11
System Description
Ribbon Overview
Ribbon Overview
Note This section applies only to printers that have the Thermal Transfer option installed.
Ribbon is a thin film that is coated on one side with wax, resin, or wax resin, which is
transferred to the media during the thermal transfer process.
If a black mark...
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46
System Description
General Specifications
General Specifications
General Specifications
Height
11.6 in.
295 mm
Width
10.7 in.
272 mm
Depth
18.8 in.
477 mm
27.2 lbs.
12.4 kg
Electrical
Temperature
Relative Humidity
Operating
40 to 104F
5 to 40C
Storage
40 to 140F
40 to 60C
Operating
Storage
5% to 85%, non-condensing
Communication Interface
13291L-006 Rev. A
5/4/11
System Description
Agency Approvals
Agency Approvals
5/4/11
Agency Approvals
IEC60950-1
EN55022: Class B
EN55024
EN61000-3-2,-3-3
Product Markings
cULus
CE Marking
FCC-B
ICES-003
VCCI
C-Tick
NOM
CCC
GOST-R
S-Mark (Argentina)
MIC
BSMI
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48
System Description
Printing Specifications
Printing Specifications
Printing Specifications
Print resolution
Dot size
(width x length)
13291L-006 Rev. A
203 dots/inch
8 dots/mm
300 dots/inch
12 dots/mm
203 dpi
300 dpi
0.084 mm x 0.099
mm
Maximum print
width
203 dpi
4.09 in.
104 mm
300 dpi
4.1 in.
106 mm
203 dots/inch
5 mil to 50 mil
300 dots/inch
Programmable
constant print speeds
203 dots/inch
and 300
dots/inch
Per second:
2 in.
3 in.
4 in.
5 in.
6 in.
Per second:
51 mm
76 mm
102 mm
127 mm
152 mm
5/4/11
System Description
Media Specifications
Media Specifications
Media Specifications
Label length
Minimum (Tear-Off)
0.7 in.
17.8 mm
Minimum (Peel-Off)
0.5 in.
12.7 mm
Maximum
39 in.
991 mm
Minimum
0.75 in.
19 mm
Maximum
4.5 in.
114 mm
Total thickness
(includes liner, if any)
Minimum
0.003 in.
0.076 mm
Maximum
0.010 in.
0.25 mm
8 in.
203 mm
6 in.
152 mm
Inter-label gap
Minimum
0.079 in.
2 mm
Preferred
0.118 in.
3 mm
Maximum
0.157 in.
4 mm
6 mm 3 mm
Hole diameter
0.125 in.
3 mm
Minimum
0.15 in.
3.8 mm
Maximum
2.25 in.
57 mm
Label width
Transmissive Sensor
5/4/11
Fixed
13291L-006 Rev. A
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50
System Description
Ribbon Specifications
Ribbon Specifications
Note This section applies only to printers that have the Thermal Transfer option installed.
Ribbon width
(Zebra recommends using ribbon at least as
wide as the media to protect the printhead
from wear.)
Minimum
>2 in.*
51 mm*
Maximum
4.3 in.
109 mm
Standard lengths
984 ft.
300 m
1476 ft.
450 m
1 in.
25.4 mm
* Depending on your application, you may be able to use ribbon narrower than 2 in. (51 mm), as long as the ribbon is wider
than the media being used. To use a narrower ribbon, test the ribbons performance with your media to assure that you get the
desired results.
13291L-006 Rev. A
5/4/11
System Description
Zebra Programming Language (ZPL II)
Bar Codes
Bar code modulus X dimensions
Picket fence (non-rotated) orientation:
203 dpi = 0.0049 in. mil to 0.049 in.
300 dpi = 0.0033 in. mil to 0.033 in.
Ladder (rotated) orientation:
203 dpi = 0.0049 in. mil to 0.049 in.
300 dpi = 0.0039 in. mil to 0.039 in.
Two-dimensional bar codes
Code 49
Maxi Code
PDF-417
QR Code
Codablock
DataMatrix
Micro-PDF417
Bar code ratios
2:1
7:3
5:2
3:1
5/4/11
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52
System Description
Standard Font Matrices
Width
Type*
Character Size
Inches
Millimeters
Baseline
Dots
InterCharacter
Gap
Cell
Width
Font
Matrix
Height
Width
Char/
Inch
Height
Width
Char/
mm
1.33
U-L-D
0.044
0.030
33.87
1.13
0.75
11
11
0.054
0.044
22.58
1.38
1.13
0.89
C,D
18
10
14
12
U-L-D
0.089
0.059
16.93
2.25
1.50
0.67
28
15
23
20
OCR-B
0.138
0.098
10.16
3.50
2.50
0.40
26
13
21
16
U-L-D
0.128
0.079
12.70
3.25
2.00
0.50
60
40
48
48
U-L-D
0.295
0.236
4.23
7.50
6.00
0.17
21
13
21
19
OCR-A
0.103
0.094
10.69
2.63
2.38
0.42
GS
24
24
24
26
SYMBOL
0.118
0.128
7.82
3.00
3.25
0.31
20
18
N/A
N/A
N/A
U-L-D
0.098
0.089
N/A
2.50
2.25
N/A
28
24
N/A
N/A
N/A
U-L-D
0.138
0.118
N/A
3.50
3.00
N/A
35
31
N/A
N/A
N/A
U-L-D
0.172
0.153
N/A
4.38
3.88
N/A
40
35
N/A
N/A
N/A
U-L-D
0.197
0.172
N/A
5.00
4.38
N/A
48
42
N/A
N/A
N/A
U-L-D
0.236
0.207
N/A
6.00
5.25
N/A
59
53
N/A
N/A
N/A
U-L-D
0.290
0.261
N/A
7.38
6.63
N/A
80
71
N/A
N/A
N/A
U-L-D
0.394
0.349
N/A
10.00
8.88
N/A
Default: 15 x 12
U-L-D
Scalable
13291L-006 Rev. A
5/4/11
System Description
Standard Font Matrices
Type*
Character Size
Inches
Baseline
Dots
InterCharacter
Gap
Cell
Width
Font
Matrix
Height
Width
Millimeters
Char/
Inch
Height
Width
Char/
mm
U-L-D
0.030
0.020
50.00
0.76
0.51
1.97
11
11
0.037
0.030
33.33
0.93
0.76
1.31
0.98
C, D
18
10
14
12
U-L-D
0.060
0.040
25.00
1.52
1.02
41
20
32
26
OCR-B
0.137
0.087
11.54
3.47
2.20
0.45
26
13
21
16
U-L-D
0.087
0.053
18.75
2.20
1.35
0.74
60
40
48
48
U-L-D
0.200
0.160
6.25
5.08
4.06
0.25
30
19
30
28
OCR-A
0.100
0.093
10.71
2.54
2.37
0.42
GS
24
24
24
26
Symbol
0.080
0.087
11.54
2.03
2.20
0.45
20
18
N/A
N/A
N/A
U-L-D
0.067
0.060
N/A
1.69
1.52
N/A
28
24
N/A
N/A
N/A
U-L-D
0.093
0.080
N/A
2.37
2.03
N/A
35
31
N/A
N/A
N/A
U-L-D
0.117
0.103
N/A
2.96
2.62
N/A
40
35
N/A
N/A
N/A
U-L-D
0.133
0.117
N/A
3.39
2.96
N/A
48
42
N/A
N/A
N/A
U-L-D
0.160
0.140
N/A
4.06
3.56
N/A
59
53
N/A
N/A
N/A
U-L-D
0.197
0.177
N/A
5.00
4.49
N/A
80
71
N/A
N/A
N/A
U-L-D
0.267
0.237
N/A
6.77
6.01
N/A
5/4/11
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54
System Description
Standard Font Matrices
Notes ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
13291L-006 Rev. A
5/4/11
2
Operations
This section assists the technician with out of the box installation, initial setup, and printer
operation.
Contents
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Handling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Select a Site for the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connect the Printer to a Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5/4/11
37
38
39
40
13291L-006
56
Operations
Load Media
Load Media
Use the instructions in this section to load roll media in Tear-Off mode (Figure 7). For
instructions for loading fanfold media or for loading in different print modes, refer to the
User Guide.
Figure 7 Tear-Off Mode Media Path
Caution While performing any tasks near an open printhead, remove all rings, watches,
hanging necklaces, identification badges, or other metallic objects that could touch the
printhead.
Tag Stock
Labels
13291L-006 Rev. A
5/4/11
Operations
Load Media
3. Place the roll of media on the media supply hanger. Push the roll as far back as it will go.
4. Flip up the media supply guide, and then slide it in until it touches the edge of the roll.
5. Press the printhead release latch to open the printhead assembly. Lift the printhead until it
latches open.
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58
Operations
Load Media
7. Feed the media under the dancer assembly (1), through the slot in the transmissive
sensor (2standard transmissive sensor shown), and under the ribbon sensor (3).
3 2
8. Push the media to the back of the transmissive sensor (1). Slide in the media guide (2)
13291L-006 Rev. A
5/4/11
Operations
Load Media
10. If the printer is paused (the PAUSE light is blinking), press PAUSE to enable printing.
11. If the printer is paused (the PAUSE light is blinking), press PAUSE to enable printing.
5/4/11
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60
Operations
Load Ribbon
Load Ribbon
Note This section applies only to printers that have the Thermal Transfer option installed.
1
2
3
4
13291L-006 Rev. A
Printhead assembly
Ribbon supply spindle
Ribbon take-up spindle
Tension blades
5/4/11
Operations
Load Ribbon
To place the ribbon supply spindle in the normal position, firmly pull out the spindle
end cap until it extends and clicks in place, as shown in Figure 9. Use this setting for
most applications.
To place the ribbon supply spindle in the low-tension position, firmly push in the end
cap until it retracts and clicks in place, as shown in Figure 9. Use this setting when
using a narrow ribbon or if normal tension hampers ribbon movement.
Figure 9 Ribbon SpindleNormal and Low Tension
1
1
2
2. Press the printhead release latch to open the printhead assembly. Lift the printhead until it
latches open.
5/4/11
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62
Operations
Load Ribbon
4. Place the roll of ribbon on the ribbon supply spindle (1) and push it all the way back.
5. Pull the end of the ribbon under the printhead assembly (1) and out the front of the printer.
13291L-006 Rev. A
5/4/11
Operations
Load Ribbon
7. Wind the ribbon clockwise onto the ribbon take-up spindle (1).
Caution Do not cut the ribbon directly on the ribbon take-up spindle. Doing so may
damage the spindle.
If the ribbon has not run out, cut or break it before the ribbon take-up spindle (1).
5/4/11
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64
Operations
Load Ribbon
2. To loosen the ribbon, squeeze it against the ribbon take-up spindle tension blades (1). At
the same time, turn the ribbon take-up spindle release knob counterclockwise (2).
The tension blades collapse into the ribbon take-up spindle, loosening the ribbon.
1
3. Slide the used ribbon off of the ribbon take-up spindle and discard.
13291L-006 Rev. A
5/4/11
Operations
Calibrate the Printer
Auto Calibration
When the control panel setting for automatically calibrates on power up or when the printhead
is closed. During auto calibration, the printer determines the label length and sensor settings.
The results of the auto calibration are stored in the printers memory and are retained even if
printer power is removed. These parameters remain in effect until the next calibration is
performed.
Manual Calibration
Perform a media and ribbon sensor calibration to reset the sensitivity of the sensors so the
media and ribbon are detected more accurately. If you change the type of ribbon or media,
your printer may operate better if you perform this calibration.
For instructions, refer to Control Panel Parameters on page 78.
5/4/11
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66
Operations
Select or Adjust the Media Sensors
13291L-006 Rev. A
5/4/11
Operations
Select or Adjust the Media Sensors
3
4
1
2
3
4
Printhead assembly
Reflective sensor
Reflective sensor positioning lever
Printhead release latch
5/4/11
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68
Operations
Adjust Printhead Pressure
1
2
Outside dial
Inside dial
Outside Dial
Media Width
13291L-006 Rev. A
5/4/11
Operations
Adjust Printhead Pressure
5/4/11
If the media...
Then...
13291L-006 Rev. A
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70
Operations
Setup Mode
Setup Mode
After you have installed the media and ribbon and the Power-On Self Test (POST) is complete,
the control panel displays PRINTER READY. You may now set printer parameters for your
application using the control panel LCD and the buttons directly below it. If it becomes
necessary to restore the initial printer defaults, see FEED and PAUSE Self Test on page 132.
The printer displays SAVE CHANGES and activates the ENTER button.
2. Do you wish to save changes that were made since you entered Setup mode?
Then...
Save changes
13291L-006 Rev. A
5/4/11
Operations
Password Protection of Parameters
Features Controlled
Default Password
9999
1234
0000 (unprotected)
0000 (unprotected)
2. Enter the four-digit password for the password level displayed or for a higher level.
The left and right arrows change the selected digit position.
The up and down arrows change the value of the selected digit.
5/4/11
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72
Operations
Password Protection of Parameters
Note When you enter a password at an ADVANCED SETUP prompt, the first parameter
that you see is determined in part by whether you pressed the right arrow or the left arrow to
get to the ADVANCED SETUP prompt:
If you used the right arrow, the first parameter that you see is based on the password level
that the printer prompted for (see Table 11).
If you used the left arrow, the first parameter that you see is based on which password you
enter at the prompt, regardless of which password level the printer prompted for
(see Table 12).
Table 11 Right Arrow Used to Reach ADVANCED SETUP Prompt
Advanced
Setup Level
Prompted
Password
Level
Entered
1, 2, 3, or 4
2, 3, or 4
3 or 4
Password
Level
Entered
LENGTH
(bottom of level 2)
1, 2, 3
LANGUAGE
(bottom of level 3)
1, 2, 3, or 4
LANGUAGE
13291L-006 Rev. A
5/4/11
Operations
Password Protection of Parameters
^XA
^JUF
^XZ
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Operations
Printing Configuration Labels
If a password is set for any levels, the printer displays ADVANCED SETUP with the level
number, and the ENTER button is enabled. If no passwords are set, the printer displays
LANGUAGE.
3. What does the printer display?
13291L-006 Rev. A
Then...
ADVANCED SETUP 1
ADVANCED SETUP 2
ADVANCED SETUP 3
a. Press ENTER.
ADVANCED SETUP 4
LANGUAGE
5/4/11
Operations
Printing Configuration Labels
To print a...
Then...
a. Scroll to SETTINGS.
b. Press ENTER.
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76
Operations
Printing Configuration Labels
To print a...
Then...
13291L-006 Rev. A
5/4/11
Operations
Select a Display Language
If a password is set for level 3 or 4, the printer displays ADVANCED SETUP with the
level number, and the ENTER button is enabled. If no passwords are set for level 3 or 4,
the printer displays LANGUAGE.
3. What does the printer display?
ADVANCED
ADVANCED
ADVANCED
ADVANCED
LANGUAGE*
SETUP
SETUP
SETUP
SETUP
1*
2*
3*
4*
Then...
a. Press ENTER.
4. Use the up and down arrows until you reach the language of your choice.
5. Press MENU.
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78
Operations
Control Panel Parameters
Explanation
DARKNESS
DENSITY
(EPL mode only)
13291L-006 Rev. A
5/4/11
Operations
Control Panel Parameters
Explanation
TEAR OFF
LABEL TOP
(ZPL, EPL, and APL-D
modes)
X FORMS ADJUST
(APL-I mode only)
LEFT POSITION
(ZPL, EPL, and APL-D
modes)
Y FORMS ADJUST
(APL-I mode only)
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80
Operations
Control Panel Parameters
Explanation
MEDIA TYPE
SENSOR SELECT
REMOVAL
13291L-006 Rev. A
5/4/11
Operations
Control Panel Parameters
Explanation
PRINT SPEED
PRINT WIDTH
KDU MODE
(EPL mode only)
Enable KDU
Allows the S4M printer to work with a Keyboard Display Unit (Zebra
KDU or KDU Plus).
Selections: ON, OFF
Default Value: OFF
To modify this parameter:
COMPAT. MODE
(APL-D mode only)
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82
Operations
Control Panel Parameters
Explanation
CONTROL CODES
RESOLUTION
(APL-I mode only)
LENGTH
13291L-006 Rev. A
5/4/11
Operations
Control Panel Parameters
Explanation
PRINT OUT
MODULE A
(APL-D mode only)
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84
Operations
Control Panel Parameters
Explanation
MODULE B
PARALLEL COMM.
PRINT PAGE
(APL-I mode only)
PRINT FORMAT
(APL-I mode only)
BAUD
Set Baud
The baud setting of the printer must match the baud setting of the host
computer for accurate communications to take place. Select the value that
matches the one being used by the host computer.
Selections (ZPL, APL-I, APL-D): 300, 600, 1200, 2400, 4800, 9600, 14400,
19200, 28800, 38400, 57600, 115200
Selections (EPL): 1200, 2400, 4800, 9600, 19200, 38400, 57600, 115200
Default Value: 9600
To modify this parameter:
13291L-006 Rev. A
5/4/11
Operations
Control Panel Parameters
Explanation
DATA BITS
STATUS RESPONSE
(APL-I mode only)
PARITY
Set Parity
The parity of the printer must match the parity of the host computer for
accurate communications to take place. Select the parity that matches the
one being used by the host computer.
Selections: NONE, ODD, EVEN
Default Value: NONE
To modify this parameter:
HOST HANDSHAKE
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86
Operations
Control Panel Parameters
Explanation
CONTROL CHAR
COMMAND CHAR
(ZPL mode only)
DELIM. CHAR
(ZPL mode only)
13291L-006 Rev. A
5/4/11
Operations
Control Panel Parameters
Explanation
HEXDUMP
Hex Dump
The hexadecimal dump mode is a troubleshooting tool for checking the
interconnection between the printer and the host computer. For more
information, see Communications Diagnostics Test on page 133.
Selections: NO, YES
Default Value: NO
To modify this parameter:
REPRINT MODE
(ZPL mode only)
Reprint Mode
When Reprint Mode is enabled, the ~PR ZPL command can be used to
reprint the last label. If the Reprint feature is disabled, the ~PR command is
ignored. (Equivalent to the reprint mode parameter in the ^JJ ZPL
command.)
Selections: ENABLED, DISABLED
Default Value: DISABLED
Set RTC (Real-time clock) Date
If RTC is installed, this parameter allows you to set the RTC date.
Note The printer saves the RTC date immediately.
To modify this parameter:
1. Press ENTER.
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88
Operations
Control Panel Parameters
Explanation
LOAD DEFAULTS
DEFAULT NET
key.
RIBBON
13291L-006 Rev. A
5/4/11
Operations
Control Panel Parameters
Explanation
ZPL OVERRIDE
SENSOR PROFILE
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89
90
Operations
Control Panel Parameters
Explanation
MEDIA/RIBBON
CALIBRATE
MEDIA CALIBRATE
(Direct Thermal only)
13291L-006 Rev. A
5/4/11
Operations
Control Panel Parameters
Explanation
LANGUAGE
Explanation
LABEL LEVEL
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91
92
Operations
Control Panel Parameters
Explanation
PAPER OUT
PAPER GAIN
RIBBON OUT
RIBBON GAIN
EDGE SENSOR
TAKE LABEL
13291L-006 Rev. A
5/4/11
Operations
Control Panel Parameters
Explanation
MEDIA POWER UP
HEAD CLOSE
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93
94
Operations
Control Panel Parameters
Explanation
LANGUAGE
READY.
4. Release the up arrow.
5. Press MENU.
The printer displays the parameters in the manufacturing menu. Table 16 shows
parameters in the order in which they appear when you press the right arrow. Throughout
this process, press the right arrow to continue to the next parameter or the left arrow to
return to the previous parameter in the cycle.
13291L-006 Rev. A
5/4/11
Operations
Control Panel Parameters
The printer saves changes and returns to the PRINTER READY display.
7. To return to normal printer operation, turn the printer Off (O) and then back On (I).
Explanation
PRINT OUT
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96
Operations
Control Panel Parameters
Explanation
SENSOR PROFILE
13291L-006 Rev. A
5/4/11
Operations
Control Panel Parameters
Explanation
DARKNESS
DENSITY
(EPL mode only)
If printing is too light or if there are voids in the printed areas, increase the
darkness. If the printing is too dark or if there is spreading or bleeding of
printed areas, decrease the darkness. Darkness settings also may be
changed by the driver or software settings.
The FEED Self Test on page 130 can be used to determine the best darkness
setting. Because the darkness setting takes effect immediately, you can see
the results on labels that are currently printing.
Range (ZPL, APL-D, APL-I): 0.0 to +30.0
Default Value (ZPL, APL-D, APL-I): +10.0
Range (EPL): 7
Default Value (EPL): 0 to 15
To modify this parameter:
TEAR OFF
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98
Operations
Control Panel Parameters
Explanation
MEDIA TYPE
SENSOR SELECT
REMOVAL
13291L-006 Rev. A
5/4/11
Operations
Control Panel Parameters
Explanation
LENGTH
LCD ADJUST
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99
100
Operations
Control Panel Parameters
Explanation
MEDIA/RIBBON
CALIBRATE
MEDIA CALIBRATE
(Direct Thermal only)
TAKE LABEL
13291L-006 Rev. A
5/4/11
Operations
Control Panel Parameters
Explanation
LOAD DEFAULTS
HEAD OPEN
DIRECT-THERMAL
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101
102
Operations
Control Panel Parameters
Notes ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
13291L-006 Rev. A
5/4/11
Data Ports
This section describes the standard communication ports available to connect the printer to
your computer or network.
Contents
Parallel Data Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parallel Cabling Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parallel Port Interconnections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Serial Data Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hardware Control Signal Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pin Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
RS-232 Interface Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
USB 1.1 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5/4/11
108
108
108
104
104
104
105
110
13291L-006
104
Data Ports
Serial Data Port
Request To Send (RTS) is a control signal from the printer that is connected to the Clear To
Send (CTS) input at the host computer.
Pin Configuration
Connect the serial data cable to the female DB-9 connector on the back of the printer. For all
RS-232 connections through a DB-25 cable, use a DB-9 to DB-25 interface module (see DB-9
to DB-25 Connections on page 106).
Table 17 shows the pin configuration of the serial data connector.
Table 17 Serial Connector Pin Configuration
13291L-006 Rev. A
Pin No.
Name
RXD
TXD
DTR
SG
DSR
RTS
Description
Signal ground
5/4/11
Data Ports
Serial Data Port
Name
CTS
+5 VDC
Description
DTE device.
Figure 17 RS-232 DB9 MLB Connections
+5VDC
R1
1K
SG (signal ground)
When the printer is connected via its RS-232 interface to Data Communication Equipment
(DCE) such as a modem, use a standard RS-232 (straight-through) interface cable. Figure 18
illustrates the connections required for this cable.
5/4/11
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105
106
Data Ports
Serial Data Port
SG (signal ground)
RXD
FG
TXD
TXD
DTR
RXD
SG
RTS
DSR
CTS
DSR
SG
13291L-006 Rev. A
RTS
CTS
+5 VDC
SIGNAL
+5 VDC
SIGNAL
DTR
9
20
5/4/11
Data Ports
Serial Data Port
Modem Connection
When the printer is connected via its RS-232 interface to Data Communication Equipment
(DCE) such as a modem, use a standard RS-232 (straight-through) interface cable. Figure 20
shows the connections required for this cable.
Figure 20 RS-232 Cable Connections
DTE
(Printer)
2
3
4
5
DCE
(Modem, etc.)
RXD (receive data)
TXD (transmit data)
DTR (data terminal ready)
SG (signal ground)
2
3
4
5
8
9
8
9
5/4/11
13291L-006 Rev. A
107
108
Data Ports
Parallel Data Port
nStrobe/HostClk
29
Data Bits 18
10
nACK/PtrClk
11
Busy/PtrBusy
12
PError/ACKDataReq
13
Select/Xflag
14
nAutoFd/HostBusy
15
Not used
16, 17
Ground
18
1930
13291L-006 Rev. A
Description
+5 V at 750 mA
The maximum current draw may be limited by option
configuration.
To enable this capability, a qualified service technician
must install a jumper on the printers main logic board on
JP1, pins 2 and 3.
Ground
5/4/11
Data Ports
Parallel Data Port
31
nInit
32
nFault/NDataAvail
33, 34
5/4/11
Description
Not used
35
36
NSelectin/1284 active
13291L-006 Rev. A
109
110
Data Ports
USB 1.1 Port
Computer
1
3
2
1
2
3
4
5
Note Use a USB 1.1-certified compliant cable no longer than 16.4 ft (5 m) long. A cable
that meets these requirements is available from Zebra (part number 33011).
13291L-006 Rev. A
5/4/11
3
Troubleshooting
This section provides information about LCD, print quality, communications, and other errors
that you might need to troubleshoot. The tables provide symptoms, diagnoses of probable
causes, and recommended actions that should result in proper printer operation. Working with
these tables, the technician can diagnose printer faults and determine the needed repair.
Contents
Troubleshooting Checklists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LCD Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calibration Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Communications Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Miscellaneous Printer Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power-On Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CANCEL Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FEED Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FEED and PAUSE Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Communications Diagnostics Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5/4/11
113
114
118
119
122
123
125
127
127
128
128
130
132
133
13291L-006 Rev. A
112
Troubleshooting
General
General
Consult the troubleshooting tables in this section if you encounter a problem.
If you encounter a problem that you cannot correct with the aid of this manual, contact Zebras
Technical Support immediately to avoid or minimize printer downtime. Technical Support also
can determine if the printer should be returned for repair.
Technical Support via the Internet is available 24 hours per day, 365 days per year. Go to
http://www.zebra.com/support.
The Americas
Regional Headquarters
Technical Support
Hardware: hwtsamerica@zebra.com
Software: swtsamerica@zebra.com
Technical Support
Regional Headquarters
Technical Support
Customer Service
Asia Pacific
13291L-006 Rev. A
5/4/11
Troubleshooting
Troubleshooting Checklists
Troubleshooting Checklists
If an error condition exists with the printer, review this checklist:
Is there an error message on the LCD? If yes, see LCD Error Messages on page 114.
Did you receive a memory error? If yes, see Memory Errors on page 118.
Are noncontinuous labels being treated as continuous labels? If yes, see Calibrate Media
and Ribbon Sensors on page 90.
Is the CHECK RIBBON light on when ribbon is loaded properly? If yes, see Calibrate
Media and Ribbon Sensors on page 90.
Are you experiencing problems with print quality? If yes, see Print Quality Problems
on page 119.
Are you experiencing communications problems? If yes, see Communications Problems
on page 123.
If the labels are not printing or advancing correctly, review this checklist:
Are you using the correct type of labels? Review the types of label in Types of Media
on page 44.
Are you using a label that is narrower than the maximum print width? See Set Print Width
on page 81.
Review the label- and ribbon-loading illustrations in Media Paths on page 38 and Load
Ribbon on page 60.
Does the printhead need to be adjusted? See Adjust Printhead Pressure on page 68 for
more information.
Do the sensors need to be calibrated? See Calibrate Media and Ribbon Sensors
on page 90 for more information.
If none of the above suggestions correct the problem, review this checklist:
Perform one or more of the self-tests given in Printer Diagnostics on page 127. Use the
results to help identify the problem.
If you are still having problems, see Contacts on page 27 for customer support
information.
5/4/11
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113
114
Troubleshooting
LCD Error Messages
ALERT
RIBBON OUT
ALERT light flashes.
Possible Cause
Recommended Solution
1.
1.
1.
2.
13291L-006 Rev. A
5/4/11
Troubleshooting
LCD Error Messages
WARNING
RIBBON IN
Possible Cause
Recommended Solution
ALERT
PAPER OUT
The printer stops and the
ALERT light flashes.
ALERT
HEAD OPEN
THERMISTOR
FAULT
The ERROR light flashes.
WARNING
HEAD COLD
THERMISTOR
FAULT
ERROR CONDITION
HEAD ELEMENT BAD
The printer stops; the
ERROR light is on; the
printer cycles through these
three messages.
The printhead has a faulty
thermistor.
5/4/11
13291L-006 Rev. A
115
116
Troubleshooting
LCD Error Messages
WARNING
HEAD COLD
The printer prints while the
ALERT light flashes.
Possible Cause
Recommended Solution
WARNING
HEAD TOO HOT
The printer stops and the
ALERT light flashes.
13291L-006 Rev. A
5/4/11
Troubleshooting
LCD Error Messages
Possible Cause
Recommended Solution
4.
5.
DEFRAGMENTING
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117
118
Troubleshooting
Memory Errors
Memory Errors
The memory errors in Table 20 indicate that the printer does not have enough memory to
perform the function shown on the second line of the LCD.
Table 20 Memory Errors
Problem/LCD Display
Possible Cause
Recommended Solution
OUT OF MEMORY
CREATING BITMAP
Creating Bitmap
The bitmap size (label
length/width) does not fit in
available memory.
OUT OF MEMORY
STORING BITMAP
Storing Bitmap
Not enough memory is
available to store the bitmap
created.
OUT OF MEMORY
BUILDING FORMAT
OUT OF MEMORY
STORING FORMAT
Building Format
Label is too complex.
Storing Format
Format is too large to fit in
available memory.
OUT OF MEMORY
STORING GRAPHIC
Storing Graphic
The graphic image is too large
to fit in available memory.
OUT OF MEMORY
STORING FONT
Storing Font
Not enough memory available
to store the font.
13291L-006 Rev. A
5/4/11
Troubleshooting
Print Quality Problems
Possible Cause
Recommended Solution
Wrinkled ribbon.
Long tracks of
missing print on
several labels
5/4/11
13291L-006 Rev. A
119
120
Troubleshooting
Print Quality Problems
Possible Cause
Recommended Solution
Wrinkled ribbon
Wrinkled ribbon.
Smudge marks on
labels
Misregistration/skips
labels
Misregistration and
misprint of one to
three labels
13291L-006 Rev. A
5/4/11
Troubleshooting
Print Quality Problems
Possible Cause
Vertical drift in
top-of-form position
Vertical image or
label drift
5/4/11
Recommended Solution
Normal tolerances of
mechanical parts and printer
modes.
Note A vertical drift of
4 to 6 dot rows
(approximately 0.5 mm)
is within normal
tolerances.
1.
Incompatible media.
13291L-006 Rev. A
121
122
Troubleshooting
Calibration Problems
Calibration Problems
Table 22 identifies problems with calibration, the possible causes, and the recommended
solutions.
Table 22 Calibration Problems
Problem
Possible Cause
Recommended Solution
Loss of printing
registration on labels.
Excessive vertical
drift in top-of-form
registration.
13291L-006 Rev. A
5/4/11
Troubleshooting
Communications Problems
Communications Problems
Table 23 identifies problems with communications, the possible causes, and the recommended
solutions.
Table 23 Communications Problems
Problem
Possible Cause
Recommended Solution
The communication
parameters are incorrect.
5/4/11
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123
124
Troubleshooting
Ribbon Problems
Ribbon Problems
Table 24 identifies problems that may occur with ribbon, the possible causes, and the
recommended solutions.
Note This section applies only to printers that have the Thermal Transfer option installed.
Possible Cause
Recommended Solution
Broken or melted
ribbon
1.
1.
13291L-006 Rev. A
Figure 22 Ribbon-Out
Threshold Too High
5/4/11
Troubleshooting
Miscellaneous Printer Problems
Possible Cause
Recommended Solution
Changes in
parameter settings
did not take effect
1.
1.
5/4/11
13291L-006 Rev. A
125
126
Troubleshooting
Miscellaneous Printer Problems
Possible Cause
Recommended Solution
Non-continuous
labels are being
treated as continuous
labels.
13291L-006 Rev. A
5/4/11
Troubleshooting
Printer Diagnostics
Printer Diagnostics
Self tests and other diagnostics provide specific information about the condition of the printer.
The self tests produce sample printouts and provide specific information that helps determine
the operating conditions for the printer. The most commonly used are the Power-On and the
CANCEL self tests.
Important Use full-width media when performing self tests. If your media is not wide
enough, the test labels may print on the platen roller.
Each self test is enabled by pressing a specific control panel key or combination of keys while
turning on (I) the printer power. Keep the key(s) pressed until the first indicator light turns off.
The selected self test automatically starts at the end of the Power-On Self Test.
Note
When performing these self tests, do not send data to the printer from the host.
If your media is shorter than the label to be printed, the test label continues on the next
label.
When canceling a self test prior to its actual completion, always reset the printer by
turning it off (O) and then on (l).
The POWER LED illuminates. The other control panel LEDs and the LCD monitor the
progress and indicate the results of the individual tests. All messages during the POST
display in English; however, if the test fails, the resulting messages cycle through the
international languages as well.
5/4/11
13291L-006 Rev. A
127
128
Troubleshooting
Printer Diagnostics
The initial self test prints 15 labels at the printers slowest speed, and then
automatically pauses the printer. Each time PAUSE is pressed, an additional 15 labels
print. Figure 24 shows a sample of the labels.
Figure 24 PAUSE Test Label
13291L-006 Rev. A
While the printer is paused, pressing CANCEL alters the self test. Each time PAUSE is
pressed, 15 labels print at 6 in. (152 mm) per second.
While the printer is paused, pressing CANCEL again alters the self test a second time.
Each time PAUSE is pressed, 50 labels print at the printers slowest speed
While the printer is paused, pressing CANCEL again alters the self test a third time.
Each time PAUSE is pressed, 50 labels print at 6 in. (152 mm) per second.
5/4/11
Troubleshooting
Printer Diagnostics
5/4/11
While the printer is paused, pressing CANCEL again alters the self test a fourth time.
Each time PAUSE is pressed, 15 labels print at the printers maximum speed.
To exit this self test at any time, press and hold CANCEL.
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129
130
Troubleshooting
Printer Diagnostics
4. See Figure 26 and Table 26. Inspect the test labels and determine which one has the best
print quality for your application. If you have a bar code verifier, use it to measure
bars/spaces and calculate the print contrast. If you do not have a bar code verifier, use your
eyes or the system scanner to choose the optimal darkness setting based on the labels
printed in this self test.
13291L-006 Rev. A
5/4/11
Troubleshooting
Printer Diagnostics
5/4/11
Print Quality
Description
Too dark
Labels that are too dark are fairly obvious. They may be
readable but not in-spec.
The normal bar code bars increase in size.
The openings in small alphanumeric characters may fill in
with ink.
Rotated bar code bars and spaces run together.
Slightly dark
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131
132
Troubleshooting
Printer Diagnostics
Description
In-spec
Slightly light
Too light
5. Note the relative darkness value and the print speed printed on the best test label.
6. Add or subtract the relative darkness value from the darkness value specified on the
configuration label. The resulting numeric value (0 to 30) is the best darkness value for
that specific label/ribbon combination and print speed.
7. If necessary, change the darkness value to the darkness value on the best test label. See
The printer configuration is temporarily reset to the factory default values. No labels print
at the end of this test.
13291L-006 Rev. A
5/4/11
Troubleshooting
Printer Diagnostics
The printer enters diagnostics mode and prints any data received from the host computer
on a test label
3. Check the test label for error codes. For any errors, check that your communication
NE indicates noise.
4. Turn the printer off (O) and then back on (I) to exit this self test and return to normal
operation.
Sensor Profile
Use the sensor profile label to troubleshoot the following types of problems:
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134
Troubleshooting
Printer Diagnostics
If the media sensor experiences difficulty in determining gaps (web) between labels.
If the media sensor incorrectly identifies preprinted areas on a label as gaps (web).
For instructions on printing a sensor profile, see Print Sensor Profile on page 89. If the
sensitivity of the sensors must be adjusted, perform Calibrate Media and Ribbon Sensors
on page 90.
Note The ribbon portion of the label appears only for printers that have the Thermal
1
2
Media Sensor Profile (Figure 29) The media sensor readings are shown as bars and flat
areas on the sensor profile. The bars (1) indicate gaps between labels (the web), and the low
areas (2) indicate where labels are located. If you compare the sensor profile printout to a
blank length of your media, the bars should be the same distance apart as the gaps on the
media. If the distances are not the same, the printer may be having difficulty determining
where the gaps are located.
The media sensor threshold settings are shown by the words MEDIA (3) for the media
threshold and WEB (4) for the web threshold. Use the numbers to the left of the sensor
readings to compare the numeric readings to the sensor settings.
Figure 29 Sensor Profile (Media Section)
1
13291L-006 Rev. A
5/4/11
4
Preventive and Corrective
Maintenance
This section provides various levels of printer maintenance required for optimum
performance. This section also provides information on cleaning and general maintenance,
replacement of major assemblies, and mechanical adjustments.
Contents
Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Corrective Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
5/4/11
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136
Maintenance
Notes ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
13291L-006 Rev. A
5/4/11
Safety Information
This section identifies general and specific safety information for the S4M printer.
Contents
Personal Safety Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Equipment Safety Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
5/4/11
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138
Maintenance
Personal Safety Tips
Caution For personnel and equipment safety, always use an approved three-conductor
power cord specific to the region or country intended for installation. This cord must use
an IEC 320 female connector and the appropriate region-specific, three-conductor
grounded plug configuration.
Rewind spindle
Platen roller
Peel assembly
Caution Wear protective eyewear when installing or removing E-rings, C-clips, snap
rings, springs, and mounting buttons. These are under tension and could fly off.
Important Do not wear loose clothing or jewelry such as rings, watches, or bracelets when
servicing the printers.
13291L-006 Rev. A
5/4/11
Maintenance
Equipment Safety Tips
The AC power plug and IEC 320 connectors on all Zebra Printers must bear the
certification mark of at least one of the international safety organizations listed below.
Caution Turn Off (O) the printer and disconnect it from the power source before
performing any maintenance.
Caution Permanent damage to the Flash Memory will result if you turn on power to the
print engine with Flash Memory chips installed in the wrong direction.
5/4/11
Zebra printers comply with international regulations governing radiated emissions when
using fully shielded data cables. Data cables must be fully shielded and fitted with metal
or metallized connector shells. Required shielded data cables and connectors prevent
radiation and reception of electrical noise. Use of unshielded data cables may increase
radiated emissions above the regulated limits.
Zebra recommends using Preventive Maintenance Kit (p/n 47362), or a solvent containing
90% isopropyl alcohol and 10% distilled water. Increase the percentage of alcohol as
necessary for effective cleaning of:
printheads
platen rollers
peel-off rollers
pinch rollers
media paths
peel/tear bars
spindles
Ribbons used in the printers must be as wide as or wider than the media. If the ribbon is
narrower than the media, areas of the printhead will be unprotected and subject to
premature wear.
To ensure the printer has proper ventilation and cooling, do not place any padding or
cushioning material under the unit because this restricts airflow.
Install the printer on a solid, level surface of sufficient size and strength to accommodate
the physical dimensions and weight of the unit. The area enclosure in which the printer
will operate must meet the environmental conditions specified in the Maintenance Manual
or User Guide. Electrical power must be available and in close proximity to the printer.
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140
Maintenance
Equipment Safety Tips
Notes ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
13291L-006 Rev. A
5/4/11
Preventive Maintenance
Contents
Cleaning Schedule and Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clean the Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clean the Printhead and Platen Roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clean the Media Compartment and Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clean the Peel Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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143
143
144
146
147
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142
Preventive Maintenance
Preventive MaintenancePreventive Maintenance
Preventive Maintenance
Preventive maintenance consists of:
Visual inspection
Regular cleaning of the printhead and platen roller
General cleaning of the printers interior and exterior
An operator or technician may perform preventive maintenance. See Table 27 on page 143
for the preventive maintenance chart).
13291L-006 Rev. A
5/4/11
Preventive Maintenance
Cleaning Schedule and Procedures
printer.
Specific cleaning procedures are provided on the following pages. Table 27 shows the
recommended cleaning schedule. These intervals are intended as guidelines only. You may
have to clean more often, depending upon your application and media.
.
Method
Interval
Printhead
Solvent*
Platen roller
Solvent*
Media sensors
Air blow
Ribbon sensor
Air blow
Media path
Solvent*
Ribbon path
Solvent*
Tear-off/peel-off bar
Solvent*
Once a month.
Take-label sensor
Air blow
* Zebra recommends using Preventive Maintenance Kit (part number 47362). In place of this kit, you may use a clean swab
dipped in a solution of isopropyl alcohol (minimum 90%) and deionized water (maximum 10%).
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144
Preventive Maintenance
Cleaning Procedures
Note For printers with a peel assembly, keep the peel assembly closed while cleaning the
platen roller to reduce the risk of bending the tear-off/peel-off bar.
1
2
Printhead assembly
Platen roller
Caution The printhead may be hot and could cause severe burns. Allow the printhead
to cool.
Caution Before touching the printhead assembly, discharge any built-up static electricity
by touching the metal printer frame or by using an antistatic wriststrap and mat.
13291L-006 Rev. A
5/4/11
Preventive Maintenance
Cleaning Procedures
brown strip on the printhead assembly from end to end. In place of the Preventive
Maintenance Kit, you may use a clean swab dipped in a solution of isopropyl alcohol
(minimum 90%) and deionized water (maximum 10%). Allow the solvent to evaporate.
4. While manually rotating the platen roller, clean it thoroughly with the swab. Allow the
solvent to evaporate.
Note If performing this procedure does not improve print quality, try cleaning the
printhead with Save-A-Printhead cleaning film. This specially coated material removes
contamination buildup without damaging the printhead. Call your authorized Zebra
reseller for more information.
5/4/11
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146
Preventive Maintenance
Cleaning Procedures
paths.
2. Brush or vacuum any paper lint and dust away from the sensors (see Figure 31).
2
3
1
4
1
2
3
4
13291L-006 Rev. A
Take-label sensor
Ribbon sensor
Transmissive sensor
Reflective sensor
5/4/11
Preventive Maintenance
Cleaning Procedures
Caution The printhead may be hot and could cause severe burns. Allow the printhead to
cool.
latches open.
2. Push down the peel-off mechanism release lever to open the peel assembly.
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148
Preventive Maintenance
Cleaning Procedures
4. While manually rotating the pinch roller, clean it thoroughly with the swab from the
Preventive Maintenance Kit (part number 47362). In place of the Preventive Maintenance
Kit, you may use a clean swab dipped in a solution of isopropyl alcohol (minimum 90%)
and deionized water (maximum 10%). Allow the solvent to evaporate.
5. Use the swab to remove excess adhesive from the tear-off/peel-off bar. Allow the solvent
to evaporate.
Important Apply minimum force when cleaning the tear-off/peel-off bar. Excessive
force can cause the tear-off/peel-off bar to bend, which could have a negative effect on
peel performance.
13291L-006 Rev. A
5/4/11
Preventive Maintenance
Cleaning Procedures
7.
Caution Use the peel release lever and your right hand to close the peel assembly.
Do not use your left hand to assist in closing. The top edge of the peel roller/assembly
could pinch your fingers.
Close the peel assembly using the peel-off mechanism release lever.
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150
Preventive Maintenance
Cleaning Procedures
Notes ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Contents\
Routine Referral Procedures (RRP). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remove the Electronics Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Install the Electronics Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Drive System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Roller System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printed Circuit Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Exterior Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5/4/11
153
154
156
157
225
257
355
375
451
13291L-006
152
Corrective Maintenance
Tools Required
Tools Required
Safety Glasses
Standard screwdriver set
Phillips screwdriver set
Metric hex key (allen wrench) set
Standard hex key (allen wrench) set
Metric nut driver set
Standard nut driver set
Long needle nose pliers
Four Inch (100 mm) Adjustable (Crescent) Wrench
Antistatic wrist strap and mat
Isopropyl Alcohol; Zebras Preventive Maintenance Kit, part number 47362 or a solution
of 90% alcohol/10% de-ionized water
Cotton swabs and lint free cloths
0.060 inch feeler gauge or shim
Punch set
13291L-006 Rev. A
5/4/11
Routine Referral Procedures are commonly used steps that are performed often during
corrective maintenance. These procedures are referenced throughout this section of the
manual.
Contents
Remove the Electronics Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Install the Electronics Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
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Corrective Maintenance
Routine Referral Procedures
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Routine Referral Procedures
2
3
1
2
3
4
Media door
Electronics cover upper flange
Electronics cover mounting screw
Washer
4. See Figure 33. Remove the four remaining mounting screws securing the electronics
cover.
5. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
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156
Corrective Maintenance
Routine Referral Procedures
1
2
Electronics cover
Mounting screws (4)
lower tabs are inside the base and the upper flanges are between the main frame and the
media door.
2. Install the four mounting screws on the back of the printer.
3. See Figure 32 on page 155. Open the media door and install the mounting screw and
13291L-006 Rev. A
5/4/11
Print System
This section provides replacement, conversion, and installation procedures for the S4M print
system.
Contents
Printhead Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printhead Upgrade Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printhead Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Latch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printhead Pressure Dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5/4/11
158
164
178
192
208
217
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158
Corrective Maintenance
Printhead AssemblyPrinthead Assembly
Printhead Assembly
Tools Required
Tools You need these tools to complete this procedure:
* In place of the Preventive Maintenance Kit, you may use clean swabs and a solution containing
isopropyl alcohol ( 90%) with deionized water (10%).
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
3.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Printhead AssemblyPrinthead Assembly
4. See Figure 34. Note the current printhead pressure dial settings, and then rotate the two
4
Front of Printer
1
2
3
4
5/4/11
Position #1
Position #4
Thumbscrew
Printhead pressure
dials (2)
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160
Corrective Maintenance
Printhead AssemblyPrinthead Assembly
Caution The printhead may be hot and could cause severe burns. Allow the
printhead to cool.
Unlatch the print mechanism and lift and latch it in the open position.
Figure 35 Printhead Assembly Mounting and Connections
1
2
3
7
1
2
3
4
5
6
7
Thumbscrew
Printhead pressure dials (2)
Print mechanism assembly
Printhead connectors (2)
Printhead fork assembly
Locating holes (2)
Ribbon guide plate
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Printhead AssemblyPrinthead Assembly
Caution An improperly connected printhead data or power cable may cause the
printhead to generate excessive heat and/or a false HEAD COLD message to display
while the printhead is hot enough to cause severe burns.
Connect the printhead cables to the new printhead fork assembly and then carefully slide
the assembly into the print mechanism.
Important When mounting the printhead fork assembly onto the print mechanism,
visually inspect and ensure the following:
the cables are in their channels at the back of their carrier assembly
the power cable is under data cable
they are not binding on the print mechanism
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162
Corrective Maintenance
Printhead AssemblyPrinthead Assembly
2. See Figure 36 on page 162. Tip the printhead fork assembly slightly and insert the
locating protrusions on either side of the ribbon guide plate snap into the locating holes of
the printhead. Move the assembly back and forth to be sure that it is engaged; there should
be little movement.
4. Hold the printhead in place and install the thumb screw to secure the fork assembly.
1
2
3
Thumbscrew
Print mechanism
Printhead fork assembly
5. See Figure 34 on page 159. Rotate the two printhead pressure dials to the desired position
Caution Do not use sharp objects to clean the printhead or platen roller.
Clean the printhead and platen roller using Zebra Preventive Maintenance Kit (47362).
13291L-006 Rev. A
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Corrective Maintenance
Printhead AssemblyPrinthead Assembly
7.
Caution When you are loading media or ribbon, remove all jewelry that could come
into contact with the printhead or other printer parts.
5/4/11
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164
Corrective Maintenance
Printhead Upgrade OptionPrinthead Upgrade Option
*. A solution of 90% isopropyl alcohol and 10% deionized water and clean swabs may be used in place of the Preventative
Maintenance Kit.
99
4
1
2
3
4
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5/4/11
Corrective Maintenance
Printhead Upgrade OptionPrinthead Upgrade Option
3. See Figure 38. Remove the thumbscrew to loosen the printhead fork assembly.
4.
Caution Be sure the printhead is fully open and latched in the open position.
Unlatch the print mechanism and lift and latch it in the open position.
Figure 38 Printhead Removal and Installation
2
1
1
5
8
4
7
1
2
3
4
5
5.
6
7
8
9
Caution The printhead may be hot and could cause severe burns. Allow the
printhead to cool.
Slide the printhead fork assembly out from the print mechanism assembly to expose the
printhead cable connectors.
6.
Connect yourself to an antistatic device and disconnect both the printhead power and data
cables and remove the printhead assembly.
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166
Corrective Maintenance
Printhead Upgrade OptionPrinthead Upgrade Option
7. See Figure 39. Remove the lower printhead guide by pushing the tabs away from the fork
assembly.
Figure 39 Remove the Lower Guide
1
3
1
2
3
slide them into position. Ensure the cables are in their proper channels and are not binding
the printhead.
3.
Caution An improperly connected printhead data or power cable may cause the
printhead to generate excessive heat and/or a false HEAD COLD message to display
while the printhead is hot enough to cause severe burns. Allow the printhead to cool.
See Figure 38 on page 165. Install the new printhead fork assembly.
Important When mounting the printhead fork assembly onto the print mechanism,
visually inspect and ensure the following:
the cables are in their channels at the back of their carrier assembly
the power cable is under data cable
they are not binding on the print mechanism
4. Ensure the two locating protrusions on the print mechanism mounting plate snap into the
locating holes on the printhead fork assembly. Move the assembly back and forth to be
sure that it is engaged. There should be no movement.
Note The printhead must be properly engaged with the ribbon guide plate to have the
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Printhead Upgrade OptionPrinthead Upgrade Option
5. Secure the printhead fork assembly to the printhead housing using the previously removed
thumbscrew.
6. See Figure 37 on page 164. Rotate the two printhead pressure dials back to their original
position.
7.
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
5/4/11
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168
Corrective Maintenance
Printhead Upgrade OptionPrinthead Upgrade Option
2
3
1
2
3
4
Media door
Electronics cover upper flange
Electronics cover mounting screw
Washer
4. See Figure 41. Remove the four remaining mounting screws securing the electronics
cover.
5. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
13291L-006 Rev. A
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Corrective Maintenance
Printhead Upgrade OptionPrinthead Upgrade Option
1
2
5/4/11
Electronics cover
Mounting screws (4)
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Corrective Maintenance
Printhead Upgrade OptionPrinthead Upgrade Option
Note Take note of the location of all connectors on the main logic board.
12
3
2
6
11
10
5
7
F6
LF 1A
170
9
1
2
3
4
5
6
13291L-006 Rev. A
7
8
9
10
11
12
5/4/11
Corrective Maintenance
Printhead Upgrade OptionPrinthead Upgrade Option
3. See Figure 43. Remove the six screws and one nut securing the main logic board to the
printer.
Figure 43 Remove the Main Logic Board
4
3
1
2
3
4
5
5/4/11
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Corrective Maintenance
Printhead Upgrade OptionPrinthead Upgrade Option
Conversion Procedure
The following steps will convert your printer from 203 dpi to 300 dpi. (To convert from 300
dpi to 203 dpi, the gears are installed in the opposite direction, with the smaller side of the
pulley away from the printer when placed on the platen roller.)
1. See Figure 44. Remove the compound gear mounting screw.
2
1
1
2
Mounting screw
Compound gear
2. See Figure 45. Turn the gear around and reinstall it in the adjacent mounting hole.
3. Ensure that it meshes properly with the clutch and the intermediate gears.
THIS
E
ID
T/200 DPI
OU
200 dpi
13291L-006 Rev. A
E
D
OU
T/300 D
PI
THIS
SI
172
300 dpi
5/4/11
Corrective Maintenance
Printhead Upgrade OptionPrinthead Upgrade Option
4. See Figure 46. Using a hex key, loosen the stepper motor pivot screw and locking screw.
4
5
1
2
3
4
5
Pivot screw
Belt
Platen pulley
Platen pulley set screws (2)
Locking screw
5. Swing the stepper motor up to remove tension from the belt and tighten the locking screw
in this position.
6. Remove the belt from the stepper motor drive gear/pulley.
7. Remove and retain the two set screws on the platen roller pulley. Remove the pulley and
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174
Corrective Maintenance
Printhead Upgrade OptionPrinthead Upgrade Option
8. See Figure 47. Turn the pulley around and place it on the platen roller shaft.
Note Make sure there is approximately a 0.020 in. (0.5 mm) clearance between the
9. Install the set screws in the outboard compound pulley. Rotate the compound pulley to
align the set screws with the flat spots on the platen roller shaft.
Figure 48 Align the Platen Roller Shaft
1
1
2
10. Tighten the two set screws to secure the pulley to the platen roller shaft.
11. See Figure 46 on page 173. Install the new belt supplied in the kit.
12. Loosen the locking screw and nut.
Note The belt should deflect under finger pressure, but no more than inch (6 mm).
13.
Caution Do not over tighten the belt or damage to the bearings and platen roller will
occur.
Rotate the motor down until the drive belt is just taut. Tighten the locking screw and then
the pivot screw.
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5/4/11
Corrective Maintenance
Printhead Upgrade OptionPrinthead Upgrade Option
logic board. Visually inspect and ensure the cables are in their proper location and seated
in the connectors.
ensuring the lower tabs are inside the base and the upper flanges are between the main
frame and the media door.
2. Install the four mounting screws on the back of the printer.
3. See Figure 32 on page 155. Open the media door and install the mounting screw and
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176
Corrective Maintenance
Printhead Upgrade OptionPrinthead Upgrade Option
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Corrective Maintenance
Printhead Upgrade OptionPrinthead Upgrade Option
4. See Figure 50. Press and hold PAUSE while turning on (l) the printer. A Pause Test label
5/4/11
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178
Corrective Maintenance
Print MechanismPrint Mechanism
Print Mechanism
This procedure is for installing the print mechanism in the S4M printer. Read these
instructions thoroughly before performing this procedure.
Tools Required
Tools You need these tools to complete this procedure:
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Print MechanismPrint Mechanism
2
3
1
2
3
4
5/4/11
Media Door
Electronics Cover Upper Flange
Electronics Cover Mounting Screw
Washer
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180
Corrective Maintenance
Print MechanismPrint Mechanism
3. See Figure 52. Remove the four remaining mounting screws securing the electronics
cover.
4. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
Figure 52 Electronics Cover Removal
1
2
13291L-006 Rev. A
Electronics Cover
Mounting Screws (4)
5/4/11
Corrective Maintenance
Print MechanismPrint Mechanism
4
1
2
3
4
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181
182
Corrective Maintenance
Print MechanismPrint Mechanism
3.
See Figure 54. Remove any cable ties to access the print mechanism cables.
4. Disconnect the printhead data cable from the main logic board (MLB), J3.
5. Remove the printhead data cable from the cable clamps and pull it out from under the
9
1
2
3
4
5
MLB
Printhead data cable
MLB connector J3
Cable clamp (2)
Printhead ground strap
7
6
7
8
9
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Print MechanismPrint Mechanism
8. See Figure 55. Loosen and remove the three mounting screws, and washers securing the
1
2
3
4
5
6
Printhead housing
Large washers (2)
Small washer (used with Phillips screw only)
Phillips head mounting screw (used when
mounting slot aligns with the right hole)
Hex head mounting screw (used when the
mounting slot aligns with the left hole)
Hex head mounting screws (2)
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183
184
Corrective Maintenance
Print MechanismPrint Mechanism
1. Are you installing the print mechanism on a Direct Thermal Only S4M printer?
If
Then
No
Continue to step 2.
Yes
Caution Be careful not to touch the printhead with any tools. This could
damage the printhead.
See Figure 56. Remove and discard the ribbon strip plate from the new print
mechanism and then continue to step 2.
2
+
1
2
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Print MechanismPrint Mechanism
2. See Figure 55 on page 183. Feed the new cables through the print mechanism mounting
hole.
Note See Figure 57. On most printers, the print mechanism housing aligns with the
print mechanism top edge is even with the main frame mounting boss. Snug the three
mounting screws at this time.
Figure 57 Push Down on the Print Mechanism
3
2
1
1
2
3
Main frame
Print mechanism
Main frame mounting boss
4. See Figure 54 on page 182. Route the printhead data cable down and up behind the
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185
186
Corrective Maintenance
Print MechanismPrint Mechanism
flat blade screwdriver. Loosen the strike plate mounting screws 1/2 turn.
2. See Figure 53 on page 181. Set both printhead pressure dials position #3.
2
3
5
1
2
3
4
5
If you have a
Then
S4M w/o cam hole Go to .Adjust the Print Mechanism without Cam on page 188
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Print MechanismPrint Mechanism
cam, with the large part up, on the printer main frame.
Note The cam should be in contact with print mechanism and only be snug to allow it to
turn with the wrench.
1
2
3
2. See Figure 58 on page 186. Insert the print mechanism gap pin gauges through the holes
wrench counterclockwise, push in and pull out the inside gap pin gauge until a small
amount of friction can be felt.
4. Tighten one of the print mechanism mounting screws.
5. After adjusting the inside pin gauge, use a screwdriver and turn the adjustment screw on
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187
188
Corrective Maintenance
Print MechanismPrint Mechanism
pushing in and pulling out the inside gap pin gauge until a small amount of friction can be
felt. Tighten one of the hex head screws.
Note On most printers, the print mechanism housing aligns with the mounting boss on
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Print MechanismPrint Mechanism
1
3
2
1
2
3
4
Screwdriver
Main frame
Print mechanism
Main frame mounting boss
4. See Figure 58 on page 186. After adjusting the inside pin gauge, use a screwdriver and
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189
190
Corrective Maintenance
Print MechanismPrint Mechanism
mm) feeler gauge and check the distance between the ribbon/head open sensor assembly
and the printhead housing.
Is the gap value within specifications?
If
Then
No
a. Loosen the mounting screw for the ribbon/head open sensor and adjust for
2
3
4
1
2
3
4
13291L-006 Rev. A
Printhead housing
Gap, 0.060 in. (1.5 mm) 0.015 in. (0.381 mm)
Ribbon/Printhead open sensor
Mounting screw
5/4/11
Corrective Maintenance
Print MechanismPrint Mechanism
lower tabs are inside the base and the upper flanges are between the main frame and the
media door.
2. Install the four mounting screws on the back of the printer.
3. See Figure 29 on page 148. Open the media door and install the mounting screw and
Caution When you are loading media or ribbon, remove all jewelry that could come
into contact with the printhead or other printer parts.
2. Ensure that the black bar is mostly filled in solid and that the bottom line is parallel to the
edge of the label. The black bar can have small voids of white.
3. Repeat adjustment procedures if further adjustments are needed.
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192
Corrective Maintenance
Printhead Cables
Printhead Cables
This procedure is for installing the printhead power and data cables in the S4M printer. Read
these instructions thoroughly before performing this procedure.
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Tools Required
Tools You need these tools to complete this procedure:
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
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Corrective Maintenance
Printhead Cables
3. See Figure 63. Remove the electronics cover mounting screw and washer, and then close
2
3
1
2
3
4
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Media door
Electronics cover upper flange
Electronics cover mounting screw
Washer
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193
194
Corrective Maintenance
Printhead Cables
4. See Figure 64. Remove the four remaining mounting screws securing the electronics
cover.
5. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
Figure 64 Remove the Electronics Cover
1
2
13291L-006 Rev. A
Electronics cover
Mounting screws (4)
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Corrective Maintenance
Printhead Cables
4
1
2
3
4
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196
Corrective Maintenance
Printhead Cables
3.
See Figure 66. Remove any cable ties to access the print mechanism cables.
4. Disconnect the printhead data cable from the main logic board (MLB).
5. Disconnect the printhead power cable from the power supply connector.
6
1
2
3
4
5
6
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Corrective Maintenance
Printhead Cables
7. See Figure 67. Loosen and remove the two hex head screws, one phillips head screw, and
1
2
3
4
5
6
Printhead housing
Large washers (2)
Small washer (used with Phillips screw only)
Phillips head mounting screw (used when
mounting slot aligns with the right hole)
Hex head mounting screw (used when the
mounting slot aligns with the left hole)
Hex head mounting screws (2)
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198
Corrective Maintenance
Printhead Cables
Caution The printhead may be hot and could cause severe burns. Allow the
printhead to cool.
3
1
2
3
4
5
Print mechanism
Thumbscrew
Printhead power cable
Printhead data cable
Printhead fork assembly
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Corrective Maintenance
Printhead Cables
4. See Figure 69. Lay the print mechanism on its top and slide the cables toward the hinge
and out.
Figure 69 Remove and Install the Cables
1
2
3
5
1
2
3
4
5
Caution An improperly connected printhead data or power cable may cause the
printhead to generate excessive heat and/or a false HEAD COLD message to display
while the printhead is hot enough to cause severe burns. Allow the printhead to cool.
See Figure 68 on page 198. Connect the printhead cables to the printhead fork assembly.
3. Reinstall the printhead fork assembly into the print mechanism.
Ensure that the printhead cables are up and away from the printhead to avoid damage to
the new cables and to allow the printhead to seat properly.
4. Use the thumbscrew removed previously to secure the printhead fork assembly.
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200
Corrective Maintenance
Printhead Cables
hole.
Note See Figure 70. On most printers, the print mechanism housing aligns with the
print mechanism top edge is even with the main frame mounting boss. Snug the three
mounting screws at this time.
Figure 70 Push Down on the Print Mechanism
3
2
1
1
2
3
Main frame
Print mechanism
Main frame mounting boss
3. See Figure 66 on page 196. Route the printhead data cable down and up behind the
5/4/11
Corrective Maintenance
Printhead Cables
flat blade screwdriver. Loosen the strike plate mounting screws 1/2 turn.
2. See Figure 65 on page 195. Set both printhead pressure dials position #3.
1
2
3
4
5
1
2
3
4
5
If you have a
Then
S4M w/o cam hole Go to Adjust the Print Mechanism without Cam Hole on page 203.
5/4/11
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201
202
Corrective Maintenance
Printhead Cables
screw to allow the cam to turn with the 4 in. crescent wrench.
Figure 72 Install the Adjustment Cam
3
2
1
2
3
2. See Figure 71 on page 201. Insert the print mechanism gap pin gauges through the holes
wrench counterclockwise, push in and pull out the inside gap pin gauge until a small
amount of friction can be felt.
4. Tighten one of the print mechanism mounting screws.
5. After aligning the inside pin gauge, use a screwdriver and turn the adjustment screw on
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Corrective Maintenance
Printhead Cables
pushing in and pulling out the inside gap pin gauge until a small amount of friction can be
felt. Snug the two hex head screws.
Note On most printers, the print mechanism housing aligns with the mounting boss on
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204
Corrective Maintenance
Printhead Cables
1
3
2
1
2
3
4
Screwdriver
Main frame
Print mechanism
Main frame mounting boss
4. See Figure 71 on page 201. After adjusting the inside pin gauge, use a screwdriver and
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Printhead Cables
mm) feeler gauge and check the distance between the ribbon/head open sensor assembly
and the printhead housing.
Is the gap value within specifications?
If
Then
No
a. Loosen the mounting screw for the ribbon/head open sensor and adjust for
Yes
4
1
2
3
4
5/4/11
Printhead housing
Gap, 0.060 in. (1.5 mm) 0.015 in. (0.381 mm)
Ribbon/Printhead open sensor
Mounting screw
13291L-006 Rev. A
205
206
Corrective Maintenance
Printhead Cables
lower tabs are inside the base and the upper flanges are between the main frame and the
media door.
2. Install the four mounting screws on the back of the printer.
3. See Figure 63 on page 193. Open the media door and install the mounting screw and
Caution When you are loading media or ribbon, remove all jewelry that could come
into contact with the printhead or other printer parts.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Printhead Cables
2. Ensure that the black bar is mostly filled in solid and that the bottom line is parallel to the
edge of the label. The black bar can have small voids of white.
3. Repeat adjustment procedures if further adjustments are needed.
5/4/11
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207
208
Corrective Maintenance
Latch Assembly
Latch Assembly
Tools Required
Tools You need these tools to complete this procedure:
Punch Set
Safety Goggles
Small Hammer
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
See Figure 76. Open the media door and remove the media.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Latch Assembly
3
1
2
3
4
5/4/11
Media door
Latch assembly
Latch plate cover
Strike plate cap
13291L-006 Rev. A
209
210
Corrective Maintenance
Latch Assembly
3. See Figure 77. Remove the strike plate cap by placing a small screwdriver under the front
12
8
6
7
11
9
10
1
2
3
4
5
6
Print mechanism
Adjustment screw
Strike plate cap
Strike plate
Washer
Strike plate mounting
screws (2)
7
8
9
10
11
12
print mechanism.
6. Remove the adjustment screw from the print mechanism. You will have to pull out on the
Caution Wear protective eyewear when installing or removing E-rings, C-clips, snap
rings, springs, and mounting buttons. These are under tension and could fly off.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Latch Assembly
The rear hole in the latch is the only small one and you will need to tap on the spring pin.
4. Lightly tap the spring pin into the rear hole. Leave equal amounts of spring pin sticking
with the shoulder below the top piece of sheet metal and above the bottom piece of sheet
metal.
Figure 78 Adjustment Screw Location
1
3
1
2
3
Strike plate
Adjustment screw
Adjustment screw shoulder
7. See Figure 77 on page 210. Tighten the adjustment screw until the top of the strike plate is
mechanism. Do not tighten at this time; leave them approximately turn loose. Latch the
print mechanism.
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211
212
Corrective Maintenance
Latch Assembly
9. See Figure 79. Insert the print mechanism gap pin gauges through the holes that are
1
2
3
4
5
6
10. Turn the adjustment screw counterclockwise to increase the resistance or clockwise to
decrease the resistance until a small amount of friction is felt on the gap pin gauge.
11. Snug the two strike plate mounting screws.
12. Verify, with gap pin gauge, that the inside print mechanism adjustment is correct. A slight
friction should be felt when sliding the inside pin in and out of the inside hole.
13. Is the adjustment acceptable?
13291L-006 Rev. A
If
Then
No
Yes
5/4/11
Corrective Maintenance
Latch Assembly
If you have a
Then
2
3
5
6
1
2
3
4
5
6
7
Print mechanism
Adjusting cam
Hex head mounting screws (2)
Large washer
Small washer (used with Phillips screw only)
Phillips head mounting screw (used when
mounting slot aligns with the right hole)
Hex head mounting screw (used when the
mounting slot aligns with the left hole)
2. Slightly loosen the three screws that secure the print mechanism assembly to the
mainframe.
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213
214
Corrective Maintenance
Latch Assembly
3. See Figure 79 on page 212. Use a 4 inch crescent wrench on the print mechanism
adjustment cam. While turning the wrench counterclockwise, push in and pull out the
inside gap pin gauge until a small amount of friction can be felt.
4. Figure 80. Tighten the three mounting screws.
5. After setting the inside gap pin gauge, verify that the outside adjustment is correct.
Double-check both gap pin gauges for equal amount of friction. Tighten the latch strike
plate screws.
6. Remove the print mechanism adjustment cam by removing the mounting screw.
7. Go to Compltete the Installation on page 216.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Latch Assembly
pushing in and pulling out the inside gap pin gauge until a small amount of friction can be
felt. Snug the two hex head screws.
Note On most printers, the print mechanism housing aligns with the mounting boss on
1
3
2
1
2
3
4
Screwdriver
Main frame
Print mechanism
Main frame mounting boss
3. See Figure 79 on page 212. After adjusting the inside pin gauge, use a screwdriver and
5/4/11
13291L-006 Rev. A
215
216
Corrective Maintenance
Latch Assembly
4. Push in and pull out the outside gap pin gauge until a small amount of friction can be felt.
Caution When you are loading media or ribbon, remove all jewelry that could come
into contact with the printhead or other printer parts.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Printhead Pressure Dials
Masking Tape
* In place of the Preventive Maintenance Kit, you may use a clean swab dipped in a solution of isopropyl
alcohol (minimum 90%) and deionized water (maximum 10%).
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
Open the media door, open the printhead, and remove media and ribbon.
3.
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218
Corrective Maintenance
Printhead Pressure Dials
4. See Figure 82. Close the printhead and rotate the printhead pressure dials to the #1
position.
Figure 82 Locate the Printhead Pressure Dials
1
4
1
2
3
4
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Printhead Pressure Dials
5.
Caution The printhead may be hot and could cause severe burns. Allow the
printhead to cool.
1
2
3
4
5
7
6
1
2
3
4
5
6
7
8
6.
Thumbscrew
Printhead pressure dial
Print mechanism assembly
Printhead data cable
Printhead power cable
Printhead fork assembly
Locating holes
Locating pins
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
Open the print mechanism, and lift and latch it in the vertical position.
7. Slide the printhead fork assembly out of the print mechanism.
8. Disconnect the two printhead cables from the printhead assembly.
9. Remove the printhead assembly and set it aside on the antistatic mat.
5/4/11
13291L-006 Rev. A
219
220
Corrective Maintenance
Printhead Pressure Dials
3. See Figure 85. Put a piece of masking tape over the pressure roller to secure it to the
pressure bracket.
This is being done for ease of reinstallation of the roller and bracket.
Figure 85 Remove the Pressure Bracket and Roller
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Printhead Pressure Dials
7
6
2
3
4
1
2
3
4
5
6
7
Print mechanism
Pressure bracket
Masking tape (2)
Pressure bracket mounting screw
Lifting spring
Lower print mechanism latch screw
Upper print mechanism latch screw
4. Loosen the lower print mechanism latch screw to allow the pressure bracket to be
removed.
Important To avoid print mechanism readjustment, do not loosen the top latch screw.
5. Remove the pressure bracket mounting screw, and swing the bracket out of the way.
5/4/11
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221
222
Corrective Maintenance
Printhead Pressure Dials
6. See Figure 86. Remove and discard the dials and springs from the print mechanism.
1
2
1
2
Pressure dial
Spring
2. See Figure 86 on page 222. Insert the new dials and springs into the print mechanism.
3. See Figure 85 on page 220. Reinstall the pressure bracket and roller, and then remove the
masking tape.
4. Reinstall the lower latch screw.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Printhead Pressure Dials
Lift the assembly and carefully slide the assembly into the print mechanism, ensuring the
data cable and power cable are kept away from the printhead lifting spring (see Figure 85
on page 220).
7. See Figure 88. Align the two alignment pins on the printhead with the two alignment holes
2
3
4
1
2
3
4
5
6
7
Thumbscrew
Alignment holes
Wire guide
Alignment pins
Platen housing
Forks (2)
Bearings (2)
8. Lift and hold the printhead in position while securing it with the previously removed
5/4/11
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223
224
Corrective Maintenance
Printhead Pressure Dials
Caution Do not use sharp objects to clean the printhead or platen roller.
Using the Zebra Preventive Maintenance Kit, clean the printhead and platen roller.
12.
Caution When you are loading media or ribbon, remove all jewelry that could come
into contact with the printhead or other printer parts.
13291L-006 Rev. A
5/4/11
Sensors
This section provides replacement and installation procedures for the S4M sensors.
Contents
Transmissive Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ribbon/Head Open Sensor Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reflective Media Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Take-Label Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5/4/11
226
233
241
247
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226
Corrective Maintenance
Transmissive Sensor
Transmissive Sensor
This procedure is for installing the transmissive sensor in the S4M printer. Read these
instructions thoroughly before performing this procedure.
Tools Required
Tools You need these tools to complete this procedure:
Safety Goggles
Wire Cutters
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Transmissive Sensor
2. See Figure 89. Remove the electronics cover mounting screw and washer and then close
1
2
3
4
5/4/11
Media door
Electronics cover upper flange
Electronics cover mounting screw
Washer
13291L-006 Rev. A
227
228
Corrective Maintenance
Transmissive Sensor
3. See Figure 90. Remove the four remaining mounting screws securing the electronics
cover.
4. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
Figure 90 Remove the Electronics Cover
1
2
13291L-006 Rev. A
Electronics cover
Mounting screws (4)
5/4/11
Corrective Maintenance
Transmissive Sensor
6
1
2
3
4
5
6
3. Disconnect the stepper motor cable from the J9 connector on the main logic board (MLB).
4. Remove the locking screw and nut.
5. Remove the pivot screw and then remove the stepper motor.
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230
Corrective Maintenance
Transmissive Sensor
transmissive sensor.
Figure 92 Remove the Transmissive Sensor
4
1
2
3
4
13291L-006 Rev. A
Mounting screw
Transmissive sensor
Guide pin hole
Access hole
5/4/11
Corrective Maintenance
Transmissive Sensor
guide pin hole, and the mounting hole lining up with the mounting hole in the main frame.
2. Feed the sensor wires through the proper access hole under the printhead assembly.
3.
Caution Do not over tighten the belt, damage to the bearings and platen roller will
occur.
Hold the sensor assembly in place, ensuring it is fully inserted into the guide pin hole, and
install the mounting screw supplied in the kit.
4. Run the transmissive sensor wires through the protective wrap and then connect them to
drive belt. Secure in position with the pivot screw, but do not tighten at this time.
2. Reinstall the locking screw and nut, but do not tighten at this time
3.
Caution Do not over tighten the belt, damage to the bearings and platen roller will
occur. The belt should deflect under finger pressure but no more than inch (6 mm).
b.
c.
d.
lower tabs are inside the base and the upper flanges are between the main frame and the
media door.
2. Install the four mounting screws on the back of the printer.
3. See Figure 89 on page 227. Open the media door and install the mounting screw and
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232
Corrective Maintenance
Transmissive Sensor
Selections:
DEFAULTThe printer selects a sensor based on the setting specified for MEDIA
TYPE:
Media Type
Sensor Used
GAP/NOTCH
Transmissive
CONTINUOUS
Reflective
MARK
Transmissive
TRANSMISSIVEUse with all continuous media or with most types of noncontinuous media.
REFLECTIVEUse with black mark media or with non-continuous media that does
not work well with the transmissive sensor.
Default Value: DEFAULT
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Ribbon/Head Open Sensor Assembly
Tools Required
Tools You need these tools to complete this procedure:
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
5/4/11
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234
Corrective Maintenance
Ribbon/Head Open Sensor Assembly
2. See Figure 93. Remove the electronics cover mounting screw and washer and then close
2
3
1
2
3
4
13291L-006 Rev. A
Media door
Electronics cover upper flange
Electronics cover mounting screw
Washer
5/4/11
Corrective Maintenance
Ribbon/Head Open Sensor Assembly
3. See Figure 94. Remove the four remaining mounting screws securing the electronics
cover.
4. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
Figure 94 Remove the Electronics Cover
1
2
5/4/11
Electronics cover
Mounting screws (4)
13291L-006 Rev. A
235
236
Corrective Maintenance
Ribbon/Head Open Sensor Assembly
1
2
3
4
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Ribbon/Head Open Sensor Assembly
6. See Figure 96. Remove the screw securing the ribbon/head open sensor assembly.
7. Pull the ribbon sensor cable and connector through the main frame.
1
2
1
2
3
printer mainframe.
2. Place the sensor cable wires back into the protective wrap.
3. Connect the media sensor cable to P4 on the MLB.
4. See Figure 95. Install the ribbon/head open sensor to the mainframe with the new screw.
at this time.
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238
Corrective Maintenance
Ribbon/Head Open Sensor Assembly
9. See Figure 97. Using a 0.060 0.015 inch (1.5 mm) feeler gauge, check the distance
between the ribbon/head open sensor assembly and the printhead mechanism assembly.
Once this distance is achieved, tighten the mounting screw.
Figure 97 Gap Measurement between Print Mechanism and Sensor
Gap
Mounting screw
lower tabs are inside the base and the upper flanges are between the main frame and the
media door.
2. Install the four mounting screws on the back of the printer.
3. See Figure 93 on page 234. Open the media door and install the mounting screw and
Caution When you are loading media or ribbon, remove all jewelry that could come
into contact with the printhead or other printer parts.
panel to ensure the error/alert LED flashes and the LCD displays ALERT HEAD OPEN.
8. Close the printhead.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Ribbon/Head Open Sensor Assembly
SETUP 3 is displayed.
3. Press ENTER, the printer displays PASSWORD and the number 0000.
4. Enter the four-digit password for the password level displayed. The factory default
the printer so that only the backing is between the media sensors.
10. Remove the ribbon.
11. Close the printhead.
12. Press ENTER to continue.
sensor.
14. Reload the ribbon (if used) and close the printhead.
15. Press ENTER to continue.
The printer performs an auto-calibration. During this process, the printer checks the
readings for the media and ribbon based on the new scale established, determines the label
length, and determines the print mode. To see the new readings on the new scale, print a
sensor profile.
After the auto-calibration is complete, MEDIA/RIBBON CALIBRATE is displayed.
5/4/11
13291L-006 Rev. A
239
240
Corrective Maintenance
Ribbon/Head Open Sensor Assembly
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Reflective Media Sensor
Tools Required
Tools You need these tools to complete this procedure:
Safety Goggles
Wire Cutters
Note Before starting, print a configuration label by pressing and holding CANCEL while
turning on (l) the printer.
5/4/11
13291L-006 Rev. A
241
242
Corrective Maintenance
Reflective Media Sensor
2. See Figure 98. Remove the electronics cover mounting screw and washer and then close
2
3
1
2
3
4
13291L-006 Rev. A
Media door
Electronics cover upper flange
Electronics cover mounting screw
Washer
5/4/11
Corrective Maintenance
Reflective Media Sensor
3. See Figure 99. Remove the four remaining mounting screws securing the electronics
cover.
4. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
Figure 99 Remove the Electronics Cover
1
2
5/4/11
Electronics cover
Mounting screws (4)
13291L-006 Rev. A
243
244
Corrective Maintenance
Reflective Media Sensor
5. See Figure 100. Disconnect the media sensor connector from P7 on the MLB.
6. Remove the wires from the protective wrap and then feed the wires with the connector
1
1
2
3
4
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Reflective Media Sensor
1
2
4
4
1
2
3
4
5
6
the carrier and slide the carrier until it drops out of the platen housing.
5/4/11
13291L-006 Rev. A
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246
Corrective Maintenance
Reflective Media Sensor
platen roller assembly and through the access hole in the printer frame.
2. Install a cable tie to secure the wires in the wireway.
Note Ensure the wire harness inside the platen roller housing wireway has no twists and
and slide the carrier part way in. Gently press down on the media sensor carrier and push
the carrier past the stop.
4. Release the carrier and push it back and forth to verify traveling its entire route on the
lower tabs are inside the base and the upper flanges are between the main frame and the
media door.
2. Install the four mounting screws on the back of the printer.
3. See Figure 98 on page 242. Open the media door and install the mounting screw and
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Take-Label Sensor
Take-Label Sensor
Tools Required
Tools You need these tools to complete this procedure:
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
5/4/11
13291L-006 Rev. A
247
248
Corrective Maintenance
Take-Label Sensor
2. See Figure 102. Remove the electronics cover mounting screw and washer and then close
2
3
1
2
3
4
13291L-006 Rev. A
Media door
Electronics cover upper flange
Electronics cover mounting screw
Washer
5/4/11
Corrective Maintenance
Take-Label Sensor
3. See Figure 103. Remove the four remaining mounting screws securing the electronics
cover.
4. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
Figure 103 Remove the Electronics Cover
1
2
Electronics cover
Mounting screws (4)
(MLB).
4. If installed, remove the take-label sensor cable from J19 on the MLB and then remove it
5/4/11
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249
250
Corrective Maintenance
Take-Label Sensor
13
1
2
3
4
5
6
7
Main frame
Main logic board (MLB)
J19, Take-label sensor
Control panel cable
J2, Control panel
Mounting screw
Split washer
8
9
10
11
12
13
12
11
10
Star washer
Control panel
Tab
Cable access hole
Access hole
Conduit
5. Remove the mounting screw and washers securing the control panel.
6. Tip the top of the control panel away from the main frame enough to release the two tabs
inserted into the base mounting slots and then pull it out of the base.
7. Carefully guide the control panel cable and the take-label sensor cable, if installed,
13291L-006 Rev. A
If...
Then...
Yes
No
5/4/11
Corrective Maintenance
Take-Label Sensor
1
2
5/4/11
13291L-006 Rev. A
251
252
Corrective Maintenance
Take-Label Sensor
and install it on the posts, ensuring the posts are inserted in the board.
Figure 106 Install the Take-Label Sensor Board
1
2
3
1
2
3
4
13291L-006 Rev. A
Control panel
Take-label sensor board
Mounting screws (2)
Guide posts (2)
5/4/11
Corrective Maintenance
Take-Label Sensor
Figure 107 Install the Take-Label Sensor Board on the Mounting Posts
1
1
2
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253
254
Corrective Maintenance
Take-Label Sensor
4
2
6
5
1
3
1
2
3
4
5
6
Base
Control panel
Notch
Tabs (2)
Access holes (2)
Slots (2)
2. See Figure 104 on page 250. Guide the control panel cable through the access hole in the
frame.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Take-Label Sensor
4. Route the take-label sensor cable through the conduit and then connect it to J19 on the
MLB.
5. See Figure 108. Tip the top of the control panel toward the main frame. Ensure that the
take-label sensor cable is in the notch in the control panel and between the main frame and
the platen roller housing leg.
6. See Figure 104 on page 250. Install the screw and washer to secure the control panel to the
main frame.
the lower tabs are inside the base and the upper flanges are between the main frame and
the media door.
2. Install the four mounting screws on the back of the printer.
3. See Figure 102 on page 248. Open the media door and install the mounting screw and
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255
256
Corrective Maintenance
Take-Label Sensor
13291L-006 Rev. A
5/4/11
Drive System
This section provides replacement and installation procedures for the printers drive system.
Contents
Ribbon Supply Spindle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media Hanger Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Stepper Motor and Gear/Pulley . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ribbon Take-Up Spindle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ribbon Take-Up Spindle Clutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Peel-Off/Tear-Off Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Peel Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cutter Option Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cutter Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Static Brush . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dancer Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Outer Media Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5/4/11
258
270
277
282
292
301
305
322
334
344
347
351
13291L-006 Rev. A
258
Corrective Maintenance
Ribbon Supply Spindle
Tools Required
Tools You need these tools to complete this procedure:
Standard Hex Key (Allen Wrench) Set Antistatic Wriststrap and Mat
Metric Hex Key (Allen Wrench) Set
Note Retain all parts removed during disassembly, unless otherwise directed.
1.
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
Open the media door and remove the media and ribbon.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Ribbon Supply Spindle
3. See Figure 109. Remove the screw and washer securing the electronics cover.
1
2
3
4
5
6
Electronics cover
Media cover
Upper flange
Mounting screw
Lock washer
Lower flange
4. See Figure 110. Remove the electronics cover by pressing in on the electronics cover with
5/4/11
13291L-006 Rev. A
259
260
Corrective Maintenance
Remove the Old Ribbon Supply Spindle
ensuring the lower flange is inside the base and the upper flange is between the main
frame and the media door.
3. See Figure 109 on page 259. Open the media door.
4. Reinstall the electronics cover mounting screw and lock washer.
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Remove the Old Ribbon Supply Spindle
3. See Figure 111. Remove the electronics cover mounting screw and washer, and then close
2
3
1
2
3
4
5/4/11
Media door
Electronics cover upper flange
Electronics cover mounting screw
Washer
13291L-006 Rev. A
261
262
Corrective Maintenance
Remove the Old Ribbon Supply Spindle
4. See Figure 112. Remove the four remaining mounting screws securing the electronics
cover.
5. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
Figure 112 Remove the Electronics Cover
1
2
13291L-006 Rev. A
Electronics cover
Mounting screws (4)
5/4/11
Corrective Maintenance
Remove the Old Ribbon Supply Spindle
6
1
2
3
4
5
6
MLB J9
Stepper motor
Drive belt
Platen pulley
Locking screw
Pivot screw
3. Disconnect the stepper motor cable from J9 on the main logic board (MLB).
4. Remove the locking screw and nut.
5. Remove the pivot screw.
5/4/11
a.
b.
13291L-006 Rev. A
263
Corrective Maintenance
Remove the Old Ribbon Supply Spindle
Note Take note of the location of all cables on the main logic board.
12
3
6
11
4
5
10
7
F6
LF 1A
264
13291L-006 Rev. A
1
2
3
4
7
8
9
10
5
6
11
12
5/4/11
Corrective Maintenance
Remove the Old Ribbon Supply Spindle
3. See Figure 115. Remove the six screws and one nut securing the main logic board to the
printer.
Figure 115 Remove the Main Logic Board
4
2
3
1
2
3
4
5/4/11
13291L-006 Rev. A
265
266
Corrective Maintenance
Remove the Old Ribbon Supply Spindle
6. See Figure 116. Remove the intermediate gear and mounting screw.
Intermediate Gear
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Remove the Old Ribbon Supply Spindle
2
1
2
5/4/11
13291L-006 Rev. A
267
268
Corrective Maintenance
Remove the Old Ribbon Supply Spindle
1
2
Thin washer
Ribbon supply spindle shaft
2. Push the new ribbon spindle into the printer main frame.
3. Reinstall the spindle mounting screw and washer previously removed.
4. See Figure 116 on page 266. Reinstall the intermediate gear, ensuring the gears mesh
properly.
5. While lifting up on the stepper motor, reinstall the drive belt. Release the stepper motor to
logic board. Visually inspect and ensure the cables are in their proper location and seated
in the connectors.
10. See your User Guide. Set the tension on the ribbon supply spindle to either the high or low
lower tabs are inside the base and the upper flanges are between the main frame and the
media door.
2. Install the four mounting screws on the back of the printer.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Remove the Old Ribbon Supply Spindle
3.
Caution When you are loading media or ribbon, remove all jewelry that could come
into contact with the printhead or other printer parts.
See Figure 111 on page 261. Reopen the media cover and install the mounting screw and
washer.
4. Reconnect AC power cord and data cables.
5. Turn on (l) the printer
5/4/11
13291L-006 Rev. A
269
270
Corrective Maintenance
Media Hanger Assembly
Tools Required
Tools You need these tools to complete this procedure:
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Media Hanger Assembly
2. See Figure 119. Remove the electronics cover mounting screw and washer and then close
2
3
1
2
3
4
5/4/11
Media Door
Electronics Cover Upper Flange
Electronics Cover Mounting Screw
Washer
13291L-006 Rev. A
271
272
Corrective Maintenance
Media Hanger Assembly
3. See Figure 120. Remove the four remaining mounting screws securing the electronics
cover.
4. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
Figure 120 Electronics Cover Removal
1
2
13291L-006 Rev. A
Electronics Cover
Mounting Screws (4)
5/4/11
Corrective Maintenance
Media Hanger Assembly
Note Take note of the orientation of all cables on the main logic board.
12
3
2
6
11
10
5
7
LF 1A
F6
5/4/11
1
2
3
4
7
8
9
10
5
6
11
12
13291L-006 Rev. A
273
274
Corrective Maintenance
Media Hanger Assembly
4. See Figure 122. Remove the six screws and one nut securing the main logic board to the
5 4
2
3
1
2
3
4
4
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Media Hanger Assembly
7. See Figure 123. Remove the four hanger mounting screws and then remove the hanger
1
2
1
2
previously.
main logic board. Visually inspect and ensure the cables are in their proper location and
seated in the connectors.
4. See Figure 30 on page 149. Install the cover by aligning it and sliding down, ensuring the
lower tabs are inside the base and the upper flanges are between the main frame and the
media door.
5. Install the four mounting screws on the back of the printer.
6. See Figure 29 on page 148. Open the media door and install the mounting screw and
13291L-006 Rev. A
275
276
Corrective Maintenance
Media Hanger Assembly
lower tabs are inside the base and the upper flanges are between the main frame and the
media door.
2. Install the four mounting screws on the back of the printer.
3.
Caution When you are loading media or ribbon, remove all jewelry that could come
into contact with the printhead or other printer parts.
See Figure 119 on page 271. Reopen the media cover and install the mounting screw and
washer.
4. Reconnect the AC power cord and data cables.
5. Turn on (l) the printer.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Stepper Motor and Gear/Pulley
Tools Required
Tools You need these tools to complete this procedure:
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
5/4/11
13291L-006 Rev. A
277
278
Corrective Maintenance
Stepper Motor and Gear/Pulley
2
3
1
2
3
4
Media door
Electronics cover upper flange
Electronics cover mounting screw
Washer
4. See Figure 125. Remove the four remaining mounting screws securing the electronics
cover.
5. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Stepper Motor and Gear/Pulley
1
2
5/4/11
Electronics cover
Mounting screws (4)
13291L-006 Rev. A
279
280
Corrective Maintenance
Stepper Motor and Gear/Pulley
6
1
2
3
4
5
6
MLB J9
Stepper motor
Drive belt
Platen pulley
Locking screw
Pivot screw
3. Disconnect the stepper motor cable from the main logic board (MLB), J9.
4. Remove the locking screw and nut.
5. Remove the pivot screw and then remove the stepper motor.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Stepper Motor and Gear/Pulley
the drive belt. Secure in position with the pivot screw, but do not tighten at this time.
2. Reinstall the locking screw and nut, but do not tighten at this time
Note Belt should deflect under finger pressure but no more than inch (6 mm).
3. Rotate the motor down until the drive belt is just taut. Tighten the locking screw and then
lower tabs are inside the base and the upper flanges are between the main frame and the
media door.
2. Install the four mounting screws on the back of the printer.
3. See Figure 29 on page 148. Open the media door and install the mounting screw and
5/4/11
13291L-006 Rev. A
281
282
Corrective Maintenance
Ribbon Take-Up Spindle
Tools Required
Tools You need these tools to complete this procedure:
Note Retain all parts removed during disassembly, unless otherwise directed.
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Ribbon Take-Up Spindle
2. See Figure 127. Remove the electronics cover mounting screw and washer and then close
1
2
3
4
5/4/11
Media door
Electronics cover upper flange
Electronics cover mounting screw
Washer
13291L-006 Rev. A
283
284
Corrective Maintenance
Ribbon Take-Up Spindle
3. See Figure 128. Remove the four remaining mounting screws securing the electronics
cover.
4. Remove the electronics cover by lifting straight up.
1
2
13291L-006 Rev. A
Electronics cover
Mounting screws (4)
5/4/11
Corrective Maintenance
Ribbon Take-Up Spindle
Note Take note of the location of all connectors on the main logic board.
12
3
6
11
4
5
10
7
LF 1A
F6
9
1
2
3
4
5
6
5/4/11
7
8
9
10
11
12
13291L-006 Rev. A
285
286
Corrective Maintenance
Ribbon Take-Up Spindle
3. See Figure 130. Remove the six screws and one nut securing the main logic board to the
printer.
Figure 130 Remove the Main Logic Board
5 4
3
1
2
3
4
5
13291L-006 Rev. A
If
Then
No
Yes
Continue to See Figure 131. Remove the two mounting screws securing the
wireless board to the back cover. on page 287.
5/4/11
Corrective Maintenance
Ribbon Take-Up Spindle
cover.
Figure 131 Remove Wireless Board
2
1
3
5
1
2
3
4
5
5/4/11
13291L-006 Rev. A
287
288
Corrective Maintenance
Ribbon Take-Up Spindle
bottom screw.
2. Move the mounting bracket to gain access to the ribbon take-up spindle clutch gear.
1
2
3
4
Bracket
Intermediate gear
Mounting screw
Mark the outside of the compound gear.
3. Mark the compound gear with a marker so you will know the proper position of the gear.
4. Remove the compound gear mounting screw.
5. Remove the compound gear.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Ribbon Take-Up Spindle
6. See Figure 133. Loosen the two set screws on the ribbon take-up spindle collar and slide
1
2
3
4
5
6
7
5/4/11
13291L-006 Rev. A
289
290
Corrective Maintenance
Ribbon Take-Up Spindle
8. See Figure 134. From the media side, remove the ribbon take-up spindle assembly and
7
6
5
4
2
1
2
3
4
5
6
7
8
assembly shaft.
2. On the media side, slide the ribbon take spindle shaft through the hole in the main frame.
3. On the electronics side, place the washer, gear clutch assembly, plastic thrust washer, and
collar onto the end of the ribbon take-up assembly shaft. Ensure the gear clutch assembly
gear meshes with the other compound gear.
4. Place a 0.020 in. (0.508 mm) feeler gauge between the thrust washer and the collar. From
the media side, push in on the ribbon take-up spindle. Tighten the two screws in the collar
and ensure the ribbon take-up spindle turns freely.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Ribbon Take-Up Spindle
If
Then
No
Yes
ensuring the lower tabs are inside the base and the upper flange is between the main frame
and the media door.
2. Install the four mounting screws on the back of the printer.
3. See Figure 127 on page 283. Open the media door and install the mounting screw and lock
Caution When you are loading media or ribbon, remove all jewelry that could come
into contact with the printhead or other printer parts.
5/4/11
13291L-006 Rev. A
291
292
Corrective Maintenance
Ribbon Take-Up Spindle Clutch
Tools Required
Tools You need these tools to complete this procedure:
Safety Glasses
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Ribbon Take-Up Spindle Clutch
2
3
1
2
3
4
Media door
Electronics cover upper flange
Electronics cover mounting screw
Washer
4. See Figure 136. Remove the four remaining mounting screws securing the electronics
cover.
5. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
5/4/11
13291L-006 Rev. A
293
294
Corrective Maintenance
Ribbon Take-Up Spindle Clutch
1
2
Electronics cover
Mounting screws (4)
Note Take note of the location of all cables on the main logic board.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Ribbon Take-Up Spindle Clutch
12
3
6
11
10
5
7
LF 1A
F6
9
1
2
3
4
5
6
5/4/11
7
8
9
10
11
12
13291L-006 Rev. A
295
296
Corrective Maintenance
Ribbon Take-Up Spindle Clutch
3. See Figure 138. Remove the six screws and one nut securing the main logic board to the
printer.
Figure 138 Remove the Main Logic Board
3
2
1
2
3
4
13291L-006 Rev. A
If
Then
No
Go to See Figure 140. Remove the top mounting screw for the bracket and then
loosen the bottom screw. on page 298.
Yes
5/4/11
Corrective Maintenance
Ribbon Take-Up Spindle Clutch
cover.
Figure 139 Remove Wireless Board
2
3
6
1
2
3
4
5
6
5/4/11
13291L-006 Rev. A
297
298
Corrective Maintenance
Ribbon Take-Up Spindle Clutch
bottom screw.
2. Move the mounting bracket to gain access to the ribbon take-up spindle clutch gear.
1
2
3
4
Bracket
Intermediate gear
Mounting screw
Mark the outside of the compound gear.
3. Mark the compound gear with a marker so you will know the proper position of the gear.
4. Remove the compound gear mounting screw.
5. Remove the compound gear.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Ribbon Take-Up Spindle Clutch
6.
Caution Wear protective eyewear when installing or removing E-rings, C-clips, snap
rings, springs, and mounting buttons. These are under tension and could fly off.
See Figure 141. Loosen the two set screws on the ribbon take-up spindle collar and slide
the collar off of the shaft.
7. Remove the plastic thrust washer, bearing, and clutch gear assembly from the shaft of the
6
5
3
1
2
3
4
5
6
7
onto the end of the ribbon take-up spindle assembly shaft. Ensure the clutch assembly gear
meshes with the compound gear.
2. Place a 0.020 in. (0.508 mm) feeler gauge between the thrust washer and the collar. From
the media side, push in on the ribbon take-up spindle. Tighten the two set screws in the
collar and ensure the ribbon take-up spindle turns freely.
5/4/11
13291L-006 Rev. A
299
300
Corrective Maintenance
Ribbon Take-Up Spindle Clutch
If
Then
No
Yes
See Figure 139 on page 297. Reinstall the wireless option board.
lower tabs are inside the base and the upper flanges are between the main frame and the
media door.
2. Install the four mounting screws on the back of the printer.
3. See Figure 135 on page 293. Open the media door and install the mounting screw and
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Peel-Off/Tear-Off Bar
Peel-Off/Tear-Off Bar
Tools Required
Tools You need these tools to complete this procedure:
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
Open the media door and remove the media and ribbon.
5/4/11
13291L-006 Rev. A
301
302
Corrective Maintenance
Peel-Off/Tear-Off Bar
4
3
3
1
2
3
4
Media door
Latch cover
Front cover
Place flat-blade screwdriver here to pry off cover.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Peel-Off/Tear-Off Bar
1
2
3
Peel-off/tear-off bar
Peel-off/tear-off bar mounting screws (2)
Rest the bumps on the housing here
horizontal mounting bar of the platen housing and then back down until the bumps are
resting on the mounting bar.
3. Tighten the mounting screws while keeping pressure down on the peel-off/tear-off bar.
4. See Figure 142 on page 302. Reinstall the front cover.
5. Reinstall the latch cover.
5/4/11
13291L-006 Rev. A
303
304
Corrective Maintenance
Peel-Off/Tear-Off Bar
6.
Caution When you are loading media or ribbon, remove all jewelry that could come
into contact with the printhead or other printer parts.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Peel Option
Peel Option
This procedure is for installing the peel option into the S4M printer. Read these instructions
thoroughly before performing this procedure.
Tools Required
Tools You need these tools to complete this procedure:
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
2. Open the media door and remove the media and ribbon.
5/4/11
13291L-006 Rev. A
305
306
Corrective Maintenance
Peel Option
4
3
1
2
3
4
Media door
Latch cover
Front cover
Use flat-blade screwdriver here
13291L-006 Rev. A
If
Then
No
Yes
5/4/11
Corrective Maintenance
Peel Option
1
2
Tear bar
Mounting screws (2)
5/4/11
13291L-006 Rev. A
307
308
Corrective Maintenance
Peel Option
1
2
13291L-006 Rev. A
Peel assembly
Mounting screws (2)
5/4/11
Corrective Maintenance
Peel Option
2
1
2
5/4/11
13291L-006 Rev. A
309
310
Corrective Maintenance
Peel Option
2. See Figure 148. Install the peel assembly with the pems to the rear and the opening in the
Insert the mounting slot opening over the two screws and lift up on the assembly.
b.
Push the assembly back against the vertical surface of the platen housing, and then
down, so that the pems are resting on the horizontal surface of the platen housing.
Figure 148 Install Peel Assembly
3
4
1
2
1
2
3
4
5
6
Peel assembly
Mounting slots (2)
Mounting screws (2)
Platen housing
Rest pems on housing here
Peel lever
3. Maintain a slight pressure downward on the peel assembly to keep the pems on the
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Peel Option
base.
2. Install the two rivets though the two tabs and into the base mounting holes.
3
2
1
1
2
3
4
Front cover
Push rivets (2)
Rivet closed
Rivet open
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
5/4/11
13291L-006 Rev. A
311
312
Corrective Maintenance
Peel Option
2. See Figure 150. Remove the electronics cover mounting screw and washer and then close
1
2
3
4
13291L-006 Rev. A
Media door
Electronics cover upper flange
Electronics cover mounting screw
Washer
5/4/11
Corrective Maintenance
Peel Option
3. See Figure 151. Remove the four remaining mounting screws securing the electronics
cover.
4. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
Figure 151 Remove the Electronics Cover
1
2
5/4/11
Electronics cover
Mounting screws (4)
13291L-006 Rev. A
313
314
Corrective Maintenance
Peel Option
(MLB).
3. If installed, remove the take-label sensor cable from J19 on the MLB and then remove it
13
1
2
3
4
5
6
7
Main frame
Main logic board (MLB)
J19, Take-label sensor
Control panel cable
J2, Control panel
Mounting screw
Split washer
8
9
10
11
12
13
12
11
10
Star washer
Control panel
Tab
Cable access hole
Access hole
Conduit
4. Remove the mounting screw and washers securing the control panel.
5. Tip the top of the control panel away from the main frame enough to release the two tabs
inserted into the base mounting slots and then pull it out of the base.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Peel Option
6. Carefully guide the control panel cable and the take-label sensor cable, if installed,
If...
Then...
Yes
No
1
2
5/4/11
13291L-006 Rev. A
315
316
Corrective Maintenance
Peel Option
and install it on the posts, ensuring the posts are inserted in the board.
Figure 154 Install the Take-Label Sensor Board
1
2
3
1
2
3
4
13291L-006 Rev. A
Control panel
Take-label sensor board
Mounting screws (2)
Guide posts (2)
5/4/11
Corrective Maintenance
Peel Option
Figure 155 Install the Take-Label Sensor Board on the Mounting Posts
1
1
2
5/4/11
13291L-006 Rev. A
317
318
Corrective Maintenance
Peel Option
3
4
2
2
6
5
1
3
1
2
3
4
5
6
Base
Control panel
Notch
Tabs (2)
Access holes (2)
Slots (2)
2. See Figure 152 on page 314. Guide the control panel cable through the access hole in the
frame.
4. Route the take-label sensor cable through the conduit and then connect it to J19 on the
MLB.
5. See Figure 156. Tip the top of the control panel toward the main frame until the tabs
engage the slots in the base. Ensure that the take-label sensor cable is in the notch in the
control panel and between the main frame and the platen roller housing leg.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Peel Option
6. See Figure 152 on page 314. Install the screw and washer to secure the control panel to the
main frame.
Caution When you are loading media or ribbon, remove all jewelry that could come
into contact with the printhead or other printer parts.
Reinstall the media and ribbon. Refer to the User Guide for additional information.
2. Reconnect the AC power cord and data cables.
3. Turn on (l) the printer.
The printer displays SAVE CHANGES and activates the ENTER button.
5. Press ENTER.
5/4/11
If
Then
No
Installation is complete.
Yes
13291L-006 Rev. A
319
320
Corrective Maintenance
Peel Option
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Peel Option
2. See Figure 158. Open the media door and slide the foam spacer between the peel assembly
handle and the print mechanism housing and then close the media door. The printer is
ready for repackaging.
Figure 158 Install the Foam Spacer
5/4/11
13291L-006 Rev. A
321
322
Corrective Maintenance
Cutter Option Kit
Needlenose Pliers
* In place of the Preventive Maintenance Kit, you may use a clean swab dipped in a solution of isopropyl
alcohol (minimum 90%) and deionized water (maximum 10%).
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Cutter Option Kit
3. See Figure 159. Remove the electronics cover mounting screw and washer, and then close
1
2
3
5/4/11
Media door
Electronics cover upper flange
Electronics cover mounting screw and washer
13291L-006 Rev. A
323
324
Corrective Maintenance
Cutter Option Kit
4. See Figure 160. Remove the four remaining mounting screws securing the electronics
cover.
5. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
Figure 160 Remove the Electronics Cover
1
1
2
13291L-006 Rev. A
Electronics cover
Mounting screws (4)
5/4/11
Corrective Maintenance
Cutter Option Kit
Caution The cutter blade is sharp. Do not touch or rub the blade with your fingers.
3
1
2
3
4
5
5/4/11
Cutter assembly
Mounting screw
Cutter harness
Cutter hanger bracket (2)
Cutter mounting bracket
13291L-006 Rev. A
325
326
Corrective Maintenance
Cutter Option Kit
4. See Figure 162. The two cutter assembly hanger brackets sit on two platen housing hooks.
Slide the cutter assembly slightly to the left and lift to remove from the platen hooks.
Figure 162 Platen Housing Hooks
1
2
3
5. Using a pair of needlenose pliers and working from the back of the cutter assembly,
depress the tab and remove the cutter cable connector from J2 on the printed circuit board
inside the cutter assembly.
6. See Figure 162. Route the cutter cable back through the main frame access hole.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Cutter Option Kit
7. See Figure 163. Remove the cable from the insulation jacket.
1
2
8. See Figure 164. Unplug the cable connector from J13 on the main logic board.
1
1
5/4/11
13291L-006 Rev. A
327
328
Corrective Maintenance
Cutter Option Kit
If
Then
No
Yes
them.
2. Slide the trim out from the printer base and discard.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Cutter Option Kit
5
7
6
2
3
4
1
2
3
4
5
6
7
Rivets (2)
Mounting holes (2)
Slots (2)
Lower front trim
Trim tabs (2)
Rivet (shown in closed position)
Rivet (shown in open position)
b.
Insert each of the two push rivets (provided in the kit) through the holes in the trim
and down through the mounting holes in the printer base.
required.
Verify that the connector is seated correctly.
2. See Figure 162. While holding the cutter assembly, route the cutter assembly cable
5/4/11
13291L-006 Rev. A
329
330
Corrective Maintenance
Cutter Option Kit
4. See Figure 162. Align the cutter mounting bracket tab behind the platen assembly (below
6
2
5
3
4
1
2
3
4
5
6
Cutter shield
Hanger bracket (2)
Hex head mounting screw
Mounting bracket tab
Cutter catch tray mounting slot
Thumbscrew
6. See Figure 166. If necessary, replace the cutter shield over the cutter assembly and secure
assembly.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Cutter Option Kit
8. Do you have two flat cable clamps attached to the base on the electronics side of the
printer?
If
Then
5/4/11
13291L-006 Rev. A
331
332
Corrective Maintenance
Cutter Option Kit
4
1
2
3
4
5
6
9. From the electronics side, dress the cutter cable through the cable clamp.
10. See Figure 167. Insert the cable into the insulation jacket.
11. See Figure 164 on page 327. Plug the white cutter cable connector into J13 on the main
logic board.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Cutter Option Kit
Caution When you are loading media or ribbon, remove all jewelry that could come
into contact with the printhead or other printer parts.
5/4/11
13291L-006 Rev. A
333
334
Corrective Maintenance
Cutter Cover
Cutter Cover
Tools You need these tools to complete this procedure:
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Cutter Cover
3. See Figure 168. Remove the electronics cover mounting screw and washer, and then close
1
2
3
5/4/11
Media door
Electronics cover upper flange
Electronics cover mounting screw and washer
13291L-006 Rev. A
335
336
Corrective Maintenance
Cutter Cover
4. See Figure 169. Remove the four remaining mounting screws securing the electronics
cover.
5. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
Figure 169 Remove the Electronics Cover
1
1
2
13291L-006 Rev. A
Electronics cover
Mounting screws (4)
5/4/11
Corrective Maintenance
Cutter Cover
1
1
5/4/11
J13 Cutter
13291L-006 Rev. A
337
338
Corrective Maintenance
Cutter Cover
3. See Figure 171. Remove the cable from the insulation jacket and the flat cable clamp.
3
1
2
3
4
4. Route the cable through the main frame access hole into the media compartment.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Cutter Cover
5.
Caution The cutter blade is sharp. Do not touch or rub the blade with your fingers.
3
1
2
3
4
5
Cutter assembly
Mounting screw
Cutter harness
Cutter hanger bracket (2)
Cutter mounting bracket
Note The cutter guard does not need to be removed from the cutter assembly during this
procedure.
6. Slide the cutter assembly slightly to the left and lift to remove from the platen hooks.
5/4/11
13291L-006 Rev. A
339
340
Corrective Maintenance
Cutter Cover
and PC board.
2. Disconnect the cutter motor cable at the printed circuit board (PCB).
3. Disconnect the harness assembly from the cutter assembly.
4. Route the cutter motor cable back through the main frame access hole.
5. Remove the cutter cable from the flat cable clamp and the insulation jacket.
6. Disconnect cutter motor cable from J13 on the MLB. Discard the old cable.
7
6
1
2
3
4
5
6
7
Cutter cover/PCB
Cutter motor PCB connector
Cutter motor cable
Cutter assembly
Cover mounting screws (2)
Cutter harness assembly
J2 on Cutter PCB
board assembly.
Verify that the connector is seated correctly.
2. Reconnect the cutter harness assembly.
3. Align the new cover and the cutter assembly.
4. Install the two screws to secure the parts together.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Cutter Cover
1
2
3
2. See Figure 174. Set the two small cutter hanger brackets on the two platen housing hooks.
5/4/11
13291L-006 Rev. A
341
342
Corrective Maintenance
Cutter Cover
3. See Figure 174. Align the cutter mounting bracket tab behind the platen assembly (below
4
1
2
3
4
5
9. See Figure 170 on page 337. Plug the white cutter cable connector into J13 on the main
logic board.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Cutter Cover
lower tabs are inside the base and the upper flanges are between the main frame and the
media door.
2. Install the four mounting screws on the back of the printer.
3. See Figure 168 on page 335. Open the media door and install the mounting screw and
Caution When you are loading media or ribbon, remove all jewelry that could come
into contact with the printhead or other printer parts.
5/4/11
13291L-006 Rev. A
343
344
Corrective Maintenance
Static Brush
Static Brush
Tools Required
Tools You need these tools to complete this procedure:
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
Open the media cover and remove all media and ribbon.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Static Brush
3. See Figure 176. Remove the two mounting screws securing the brush assembly.
4. Remove the brush assembly from the printer.
5/4/11
13291L-006 Rev. A
345
346
Corrective Maintenance
Static Brush
mounting screws.
2.
Caution When you are loading media or ribbon, remove all jewelry that could come
into contact with the printhead or other printer parts.
Reinstall the ribbon and media and close the media cover.
3. Reconnect the AC power cord and data cables.
4. Turn on (l) the printer.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Dancer Assembly
Dancer Assembly
This procedure is for installing the dancer assembly in the printer. Read these instructions
thoroughly before performing this procedure.
Tools Required
Tools You need these tools to complete this procedure:
Safety Goggles
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
5/4/11
13291L-006 Rev. A
347
348
Corrective Maintenance
Dancer Assembly
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
See Figure 177. Open the media door and remove the media and ribbon.
Figure 177 Open the Media Door
2
1
2
13291L-006 Rev. A
Media door
Dancer assembly
5/4/11
Corrective Maintenance
Dancer Assembly
3.
Caution Wear protective eyewear when installing or removing E-rings, C-clips, snap
rings, springs, and mounting buttons. These are under tension and could fly off.
See Figure 178. Using long needle nose pliers, move the torsion spring leg off the printer
post. This will relieve tension from the dancer assembly.
4. Remove the E-ring and then slide off the bearings, the dancer, and the torsion spring.
5. Go to Install the New Dancer Assembly on page 350.
2
3
1
2
3
4
5
6
7
5/4/11
Torsion spring
Dancer
E-ring
Flanged bearings (2)
E-ring (Z6Mplus only)
Printer post
Dancer tab
13291L-006 Rev. A
349
350
Corrective Maintenance
Dancer Assembly
Caution Wear protective eyewear when installing or removing E-rings, C-clips, snap
rings, springs, and mounting buttons. These are under tension and could fly off.
See Figure 4. Install the new torsion spring, the first bearing, the dancer, the second
bearing, and finally the E-ring.
2. Return the dancer assembly torsion spring back to its operating position against the printer
post and dancer tab. Ensure there is tension on the dancer assembly.
3.
Caution When you are loading media or ribbon, remove all jewelry that could come
into contact with the printhead or other printer parts.
Reinstall media and ribbon, and then close the media door.
4. Reconnect the AC power cord and data cables.
5. Turn on (l) the printer.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Outer Media Guide
Safety Goggles
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
Open the media side cover and remove all media and ribbon from the printer.
5/4/11
13291L-006 Rev. A
351
352
Corrective Maintenance
Outer Media Guide
3.
Caution Wear protective eye wear when installing or removing E-rings, C-clips, snap
rings, springs, and mounting buttons. These are under tension and could fly off.
See Figure 179 and Figure 180. Remove the thumb nut or screw, washer, and spring.
4. Lift the outer media guide out of the platen housing.
1
2
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Outer Media Guide
2
3
4
1
2
3
4
3. Install the outer media guide thumb nut or screw, spring, and washer to secure the outer
media guide.
4.
Caution When you are loading media or ribbon, remove all jewelry that could come
into contact with the printhead or other printer parts.
Reinstall the media and ribbon and close the media door.
5. Reconnect the AC power cord.
6. Turn on (l) the printer.
5/4/11
13291L-006 Rev. A
353
354
Corrective Maintenance
Outer Media Guide
Notes ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
13291L-006 Rev. A
5/4/11
Roller System
This section provides replacement and installation procedures for the S4M roller system.
Contents
Platen Roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
Pinch Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370
5/4/11
13291L-006 Rev. A
356
Corrective Maintenance
Platen Roller
Platen Roller
Tools Required
Tools You need these tools to complete this procedure:
Safety Goggles
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Platen Roller
3. See Figure 181. Remove the electronics cover mounting screw and washer, and then close
2
3
1
2
3
4
5/4/11
Media door
Electronics cover upper flange
Electronics cover mounting screw
Washer
13291L-006 Rev. A
357
358
Corrective Maintenance
Platen Roller
4. See Figure 182. Remove the four remaining mounting screws securing the electronics
cover.
5. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
Figure 182 Remove the Electronics Cover
1
2
13291L-006 Rev. A
Electronics cover
Mounting screws (4)
5/4/11
Corrective Maintenance
Platen Roller
5
6
1
2
3
4
5
6
Stepper motor
Pivot screw
Belt
Platen pulley
Platen pulley set screws (2)
Locking screw
Note Make a note of the orientation of the platen pulley and around which section of the
5/4/11
If
Then
No
Yes
13291L-006 Rev. A
359
360
Corrective Maintenance
Platen Roller
1
2
Peel assembly
Mounting screws (2)
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Platen Roller
2
1
2
3
5/4/11
Latch cover
Lower front cover
Tabs (2)
13291L-006 Rev. A
361
362
Corrective Maintenance
Platen Roller
3. See Figure 187. Remove the two mounting screws securing the tear bar, and then remove
it.
4. Note the orientation and location of the tear bar; there are several incorrect ways to
reinstall the tear bar. Using a marker, label the Up and Out areas.
Figure 186 Remove the Tear Bar and Latch Cover
2
3
1
2
3
13291L-006 Rev. A
Tear bar
Mounting screws (2)
Latch cover
5/4/11
Corrective Maintenance
Platen Roller
Caution Wear protective eye wear when installing or removing E-rings, C-clips, snap
rings, springs, and mounting buttons. These are under tension and could fly off.
See Figure 187. Using two flatblade screwdrivers or a pair of needle-nose pliers, squeeze
and push up on the barbed legs of the outboard spring clip to disengage it from the platen
housing.
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
Note You do not need to remove the inner clip at this time.
1
3
1
2
3
5/4/11
2
3
Clip
Cut-out
Barbed legs (2)
13291L-006 Rev. A
363
364
Corrective Maintenance
Platen Roller
3. Locate the circular cut-out on the top of the outer spring clip, insert a screwdriver, and
1
2
3
4
13291L-006 Rev. A
Bearings (2)
Inboard clip
Outboard clip
Wave washer
5/4/11
Corrective Maintenance
Platen Roller
Caution Wear protective eye wear when installing or removing E-rings, C-clips, snap
rings, springs, and mounting buttons. These are under tension and could fly off.
See Figure 188 on page 364. If you removed, insert a new spring clip part way into the
inboard platen housing.
Note The flat side of the bearing must face up.
2. Install the inboard bearing on the inboard platen shaft.
3. Insert the platen shaft through the inboard clip.
a.
b.
Work the inboard bearing back and forth until the bearing is up against the clip.The
round side of the bearing goes down into the housing.
4. Once the inboard bearing is fully against the clip, angle up the outboard end of the platen
just enough to slide on the wave washer and outboard bearing. Seat the platen roller and
bearings in the platen housing.
5. Verify that the bearings are seated in the housing with the flat side up.
6. Position the outer clip straight over the circular part of the outboard bearing.
7. With a pair of pliers or other small tool, lightly tap in a downward motion on the spring
If
Then
No
Continue to step 9.
Yes
cover.
c. Continue to step 9.
5/4/11
13291L-006 Rev. A
365
366
Corrective Maintenance
Platen Roller
9. See Figure 189. Orient the compound pulley belt in the correct pulley position as noted in
step 2 on page 359 and then reinstall the belt around the original pulley.
Figure 189 Select the Orientation of the Compound Pulley
200 dpi
300 dpi
10. See Figure 190. Slide the pulley onto the platen pulley shaft in the proper orientation and
align the set screws with the flat spots on the platen roller shaft.
Figure 190 Align Flat Spots on the Shaft
1
2
1
2
11. Leave approximately 1/32 in. (0.80 mm) from the main frame and tighten the set screws.
12. Reinstall the belt around the platen pulley and the stepper motor pulley.
13.
Caution Do not over tighten the drive belt, or damage to the bearings and platen
roller will occur. The belt should deflect under finger pressure but no more than inch
(6 mm).
Rotate the motor down until the drive belt is just taut. Tighten the locking screw and then
the pivot screw.
14. Did you remove a peel assembly?
13291L-006 Rev. A
If
Then
No
Yes
5/4/11
Corrective Maintenance
Platen Roller
Tighten the screws until they are within 1/8 in. of the platen housing.
Figure 191 Install Peel Assembly
3
1
2
1
2
3
4
5
6
5/4/11
Peel assembly
Mounting slots (2)
Mounting screws (2)
Platen housing
Rest Pems on housing here.
Peel lever
13291L-006 Rev. A
367
368
Corrective Maintenance
Platen Roller
2. See Figure 192. Notice the pems and the mounting slots.
1
2
3. See Figure 191 on page 367. Install the peel assembly with the pems to the rear and the
Insert the mounting slot opening over the two screws and lift up on the assembly.
b.
Push the assembly back against the vertical surface of the platen housing and then
down, so that the pems are resting on the horizontal surface of the platen housing.
4. Apply a slight downward pressure on the peel assembly to keep the pems on the horizontal
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Platen Roller
lower tabs are inside the base and the upper flanges are between the main frame and the
media door.
2. Install the four mounting screws on the back of the printer.
3. See Figure 181 on page 357. Open the media door and install the mounting screw and
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
5/4/11
13291L-006 Rev. A
369
370
Correective Maintenance
Pinch Roller
Pinch Roller
Tools Required
Tools You need these tools to complete this procedure:
Safety Goggles
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
Open the media door and remove media and ribbon from the printer.
3. See Figure 195. Lower the pinch roller holder assembly to the open position.
4.
Caution Wear protective eyewear when installing or removing E-rings, C-clips, snap
rings, springs, and mounting buttons. These are under tension and could fly off.
See Figure 193. Using a small flat blade screwdriver or an awl, remove and discard the
two E-rings.
Note If you have trouble reaching the E-rings and have a peel assembly installed, you
may have to remove it to access the E-rings. See Figure 195. Loosen the two mounting
screws, and then remove the peel assembly from the printer.
5. Remove and discard the bearings and old pinch roller.
13291L-006 Rev. A
5/4/11
Correective Maintenance
Pinch Roller
6
1
E-rings
(2 used, 2 spares)
Roller bearings (2)
Pinch roller
assembly.
2. Install the two new bearings on the shaft of the pinch roller, flange facing out, as shown.
3. Install two new E-rings in the grooves on the roller shaft.
4. See Figure 194. Notice the pems and the mounting slots.
5/4/11
13291L-006 Rev. A
371
372
Correective Maintenance
Pinch Roller
2
1
2
5. See Figure 195. Remove the old tear bar by removing the two mounting screw. Reinstall
the them into the mounting holes, to within 3.175 mm of the platen housing.
13291L-006 Rev. A
5/4/11
Correective Maintenance
Pinch Roller
5
4
1
2
3
4
5
6
Peel assembly
Tear bar
Mounting screw
Mounting holes
Pinch roller
Rest the pems on the housing here.
6. Install the peel assembly with the pems to the rear and the opening in the mounting slot to
the top.
a.
Insert the mounting slot opening over the two screws and lift up on the assembly.
b.
Push the assembly back against the vertical surface of the platen housing then down,
so that the pems are resting on the horizontal surface of the platen housing.
7. Maintain a slight downward pressure on the peel assembly to keep the pems on the
Caution When you are loading media or ribbon, remove all jewelry that could come
into contact with the printhead or other printer parts.
5/4/11
13291L-006 Rev. A
373
374
Correective Maintenance
Pinch Roller
13291L-006 Rev. A
5/4/11
This section provides replacement and installation procedures for the various printed circuit
boards and power systems in the S4M printer.
Contents
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376
Main Logic Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385
Main Logic Board Fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394
Real Time Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398
Booster Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412
Early 10/100 Internal ZebraNet PrintServer, Wireless Print Server Plus, Parallel Port, and
No Comm Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418
ZebraNet b/g Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427
ZebraNet b/g Print Server Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 441
Current 10/100 Internal ZebraNet Print Server Option. . . . . . . . . . . . . . . . . . . . . . . . . . 443
5/4/11
13291L-006 Rev. A
376
Corrective Maintenance
Control Panel
Control Panel
This procedure is for installing the control panel in the S4M printer. Read these instructions
thoroughly before performing this procedure.
Tools Required
Tools You need these tools to complete this procedure:
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Control Panel
2
3
1
2
3
4
Media door
Electronics cover upper flange
Electronics cover mounting screw
Washer
4. See Figure 197. Remove the four remaining mounting screws securing the electronics
cover.
5. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
5/4/11
13291L-006 Rev. A
377
378
Corrective Maintenance
Control Panel
1
2
13291L-006 Rev. A
Electronics cover
Mounting screws (4)
5/4/11
Corrective Maintenance
Control Panel
(MLB).
3. If installed, remove the take-label sensor cable from J19 on the MLB and then remove the
13
1
2
3
4
5
6
7
Main frame
Main logic board (MLB)
J19
Control panel cable
J2
Mounting screw
Split washer
8
9
10
11
12
13
11
10
12
Star washer
Control panel
Tab
Cable access hole
Access hole
Conduit
4. Remove the mounting screw and washers securing the control panel.
5. Tip the top of the control panel away from the main frame enough to release the two tabs
inserted into the base. Pull the control panel out of the base.
6. Carefully guide the control panel cable and the take-label sensor cable, if installed,
13291L-006 Rev. A
379
380
Corrective Maintenance
Control Panel
If
Then
No
Go to See Figure 202. Tip the top of the control panel away from the main
frame and insert the two tabs in the mounting holes in the base. on page 383.
Yes
1
2
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Control Panel
control panel.
2. Install the sensor board on the posts. Make sure the posts are inserted in the board.
2
3
1
2
3
4
5/4/11
Control panel
Take-label sensor board
Mounting screws (2)
Guide posts (2)
13291L-006 Rev. A
381
382
Corrective Maintenance
Control Panel
Figure 201 Install the Take-Label Sensor Board on the Mounting Posts
1
2
Posts (2)
Screw holes (2)
3. See Figure 200 on page 381. Reinstall the two mounting screws.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Control Panel
1
4
2
5
1
1
2
3
4
5
6
Base
Control panel
Notch
Tabs (2)
Access holes (2)
Slots (2)
2. See Figure 198 on page 379. Guide the control panel cable through the access hole in the
5/4/11
If
Then
No
Continue to step 4.
Yes
a. Guide the take-label sensor cable around and through the lower access hole
in the main frame.
b. Route the take-label sensor cable through the conduit and then connect it to
J19 on the MLB. Continue to step 4.
13291L-006 Rev. A
383
384
Corrective Maintenance
Control Panel
4. See Figure 202. Tip the top of the control panel toward the main frame and ensure that the
take-label sensor cable, if installed, is in the notch in the control panel and between the
main frame and the platen roller housing leg.
5. See Figure 198 on page 379. Reinstall the screw and washers to secure the control panel to
lower tabs are inside the base and the upper flanges are between the main frame and the
media door.
2. Install the four mounting screws on the back of the printer.
3. See Figure 196 on page 377. Open the media door and install the mounting screw and
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Main Logic Board
Tools Required
Tools You need these tools to complete this procedure:
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
5/4/11
13291L-006 Rev. A
385
386
Corrective Maintenance
Main Logic Board
3. See Figure 203. Remove the electronics cover mounting screw and washer, and then close
1
2
3
13291L-006 Rev. A
Media door
Electronics cover upper flange
Electronics cover mounting screw and washer
5/4/11
Corrective Maintenance
Main Logic Board
4. See Figure 204. Remove the four remaining mounting screws securing the electronics
cover.
5. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
Figure 204 Remove the Electronics Cover
1
1
2
5/4/11
Electronics cover
Mounting screws (4)
13291L-006 Rev. A
387
Corrective Maintenance
Main Logic Board
6.
If
Then
No
Yes
F6
LF 1A
388
1
2
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Main Logic Board
1
2
3
Booster board
Booster board mounting screws (3)
Connector J7
5/4/11
13291L-006 Rev. A
389
Corrective Maintenance
Main Logic Board
If
Then
No
See Figure 208. Remove all cables from the main logic board.
Yes
See Figure 207. Remove all cables from the main logic board.
Note Take note of the location of all connectors on the main logic board.
2
3
13
4
7
8
9
F6
LF 1A
390
12
11
13291L-006 Rev. A
10
1
2
3
4
8
9
10
11
5
6
7
12
13
5/4/11
Corrective Maintenance
Main Logic Board
2
3
12
4
5
6
11
5/4/11
10
1
2
3
4
7
8
9
10
5
6
Cutter (J13)
Ribbon sensor, head open sensor
(P4)
11
12
13291L-006 Rev. A
391
392
Corrective Maintenance
Main Logic Board
3. See Figure 209. Remove the six screws and one nut securing the main logic board to the
printer.
Figure 209 Remove the Main Logic Board (w/J7 shown)
4
2
3
1
2
3
4
5
logic board. Visually inspect and ensure the cables are in their proper location and seated
in the connectors.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Main Logic Board
lower tabs are inside the base and the upper flanges are between the main frame and the
media door.
2. Install the four mounting screws on the back of the printer.
3. See Figure 203 on page 386. Open the media door and install the mounting screw and
Caution When you are loading media or ribbon, remove all jewelry that could come
into contact with the printhead or other printer parts.
5/4/11
13291L-006 Rev. A
393
394
Corrective Maintenance
Main Logic Board Fuse
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Main Logic Board Fuse
3. See Figure 210. Remove the electronics cover mounting screw and washer, and then close
2
3
1
2
3
4
5/4/11
Media door
Electronics cover upper flange
Electronics cover mounting screw
Washer
13291L-006 Rev. A
395
396
Corrective Maintenance
Main Logic Board Fuse
4. See Figure 211. Remove the four remaining mounting screws securing the electronics
cover.
5. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
Figure 211 Remove the Electronics Cover
1
2
13291L-006 Rev. A
Electronics cover
Mounting screws (4)
5/4/11
Corrective Maintenance
Main Logic Board Fuse
the MLB.
Figure 212 Locate and Remove the MLB Fuse
F6
Fuse 1A 125V
LF 1A
F6
lower tabs are inside the base and the upper flanges are between the main frame and the
media door.
2. Install the four mounting screws on the back of the printer.
3. See Figure 29 on page 148. Open the media door and install the mounting screw and
5/4/11
13291L-006 Rev. A
397
398
Corrective Maintenance
Real Time Clock
Tools Required
Tools You need these tools to complete this procedure:
Safety Goggles
Wire Cutters
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Real Time Clock
2
3
1
2
3
4
Media door
Electronics cover upper flange
Electronics cover mounting screw
Washer
4. See Figure 214. Remove the four remaining mounting screws securing the electronics
cover.
5. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
5/4/11
13291L-006 Rev. A
399
400
Corrective Maintenance
Real Time Clock
1
2
Electronics cover
Mounting screws (4)
13291L-006 Rev. A
If...
Then...
Yes
No
5/4/11
Corrective Maintenance
Real Time Clock
1
2
2. Are you installing the RTC option board for the first time?
5/4/11
If
Then
Yes
No
Continue to step 3.
13291L-006 Rev. A
401
402
Corrective Maintenance
Real Time Clock
3.
Caution Wear protective eye wear when installing or removing E-rings, C-clips, snap
rings, springs, and mounting buttons. These are under tension and could fly off.
See Figure 216. To remove the standoffs, use long needle nose pliers to pull out the pins in
each of the standoffs and then pull the body of each to remove them from the MLB and the
RTC board.
Figure 216 Remove and Install the Spacers and Standoffs
Open
4
Closed
Pull
8
Standoff
6
7
1
2
3
4
5
6
7
8
9
4. Squeeze the spacer locking tab with the needle nose pliers while lifting the board slightly.
Repeat the process on the other spacer to remove the RTC option board.
5. Continue to step 3 of Install the RTC Option Board on page 403.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Real Time Clock
1
2
3. See Figure 216 and Figure 218. Install the RTC option board on to the spacers, J1 of the
RTC board facing J5 on the MLB; push down until they lock.
Figure 218 Install the RTC Option Board
1
2
+
5
1
2
3
4
5
5/4/11
Battery
RTC option board
J1 RTC board
J5 MLB
Spacers (2)
13291L-006 Rev. A
403
404
Corrective Maintenance
Real Time Clock
4. See Figure 216 on page 402. Ensure the pin is pulled out of the standoff and then insert the
standoff, spring up, through one of the holes on the right side of the RTC board and into
the MLB until it snaps in place.
5. Push the pin in as far as possible to lock the standoff.
6. Repeat step 4 and step 5 for the other standoff.
lower tabs are inside the base and the upper flanges are between the main frame and the
media door.
2. Install the four mounting screws on the back of the printer.
3. See Figure 29 on page 148. Open the media door and install the mounting screw and
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Real Time Clock
8. See Figure 219. Check the configuration label to verify the RTC board was recognized. If
5/4/11
13291L-006 Rev. A
405
406
Corrective Maintenance
Real Time Clock
Note To enter the password, press to increase the value, to decrease the value,
to move the curser to the left, and to move the curser to the right.
The factory default password is 1234.
2. Press ENTER; PASSWORD is displayed. The cursor is under the first number.
3. Press or to change the number to the first one of your password and then press to
move the cursor under the next number and change it. Continue until all numbers are
changed to the correct password and then press ENTER.
Figure 220 Control Panel
ALER T
POWER
Cursor
4. Press until RTC DATE is displayed, and then enter the correct date using the same
5. After the date is correct, press one more time to display the RTC TIME.
6. Change it to the correct time, and then press ENTER.
7. Save the changes.
13291L-006 Rev. A
a.
b.
5/4/11
Corrective Maintenance
Booster Board
Booster Board
This procedure is for installing the booster board into the S4M printer. Read these instructions
thoroughly before performing this procedure.
Caution Turn Off (O) the printer and disconnect it from the power source before
performing the following procedure.
Tools Required
Tools You need these tools to complete this procedure:
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
5/4/11
13291L-006 Rev. A
407
408
Corrective Maintenance
Booster Board
2
3
1
2
3
4
Media door
Electronics cover upper flange
Electronics cover mounting screw
Washer
4. See Figure 222. Remove the four remaining mounting screws securing the electronics
cover.
5. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Booster Board
1
2
5/4/11
Electronics cover
Mounting screws (4)
13291L-006 Rev. A
409
410
Corrective Maintenance
Booster Board
printer.
Figure 223 Remove the Booster Board
3
1
2
3
Booster board
Booster board mounting screws (3)
Connector J7
the kit.
2. Connect the booster board cable (J7) to the main logic board.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Booster Board
lower tabs are inside the base and the upper flanges are between the main frame and the
media door.
2. Install the four mounting screws on the back of the printer.
3. See Figure 29 on page 148. Open the media door and install the mounting screw and
5/4/11
13291L-006 Rev. A
411
412
Corrective Maintenance
Power Supply
Power Supply
This procedure is for installing the power supply into the S4M printer. Read these instructions
thoroughly before performing this procedure.
Tools Required
Tools You need these tools to complete this procedure:
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Power Supply
2. See Figure 224. Remove the electronics cover mounting screw and washer and then close
1
2
3
4
5/4/11
Media door
Electronics cover upper flange
Electronics cover mounting screw
Washer
13291L-006 Rev. A
413
414
Corrective Maintenance
Power Supply
3. See Figure 225. Remove the four remaining mounting screws securing the electronics
cover.
4. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
Figure 225 Remove the Electronics Cover
1
2
Electronics cover
Mounting screws (4)
13291L-006 Rev. A
If
Then
Yes
No
5/4/11
Corrective Maintenance
Power Supply
washer.
Figure 226 Remove the Old Power Supply (early production)
4
3
1
2
3
4
5
6
7
5
7
5/4/11
13291L-006 Rev. A
415
416
Corrective Maintenance
Power Supply
Note The new power supply has a threaded pem in the lower mounting tab. You do not
4
5
1
2
3
4
5
2. Disconnect the two power supply cables and remove the wire harness out from the wire
clip.
3. Remove the power supply from the printer.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Power Supply
hole.
4. Tighten the screw into the power supply mounting tab.
5. Reinstall the last power supply mounting screw.
6. Reconnect the two power supply cables and place the wire harness into the wire clip.
lower tabs are inside the base and the upper flanges are between the main frame and the
media door.
2. Install the four mounting screws on the back of the printer.
3. See Figure 224 on page 413. Open the media door and install the mounting screw and
5/4/11
13291L-006 Rev. A
417
418
Corrective Maintenance
Early 10/100 Internal ZebraNet PrintServer, Wireless Print Server Plus, Parallel Port, and No Comm Option
Tools Required
Tools You need these tools to complete this procedure:
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Early 10/100 Internal ZebraNet PrintServer, Wireless Print Server Plus, Parallel Port, and No Comm Option
3. See Figure 228. Remove the electronics cover mounting screw and washer and then close
2
3
1
2
3
4
5/4/11
Media door
Electronics cover upper flange
Electronics cover mounting screw
Washer
13291L-006 Rev. A
419
420
Corrective Maintenance
Early 10/100 Internal ZebraNet PrintServer, Wireless Print Server Plus, Parallel Port, and No Comm Option
4. See Figure 229. Remove the four remaining mounting screws securing the electronics
cover.
5. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
Figure 229 Remove the Electronics Cover
1
2
13291L-006 Rev. A
Electronics cover
Mounting screws (4)
5/4/11
Corrective Maintenance
Early 10/100 Internal ZebraNet PrintServer, Wireless Print Server Plus, Parallel Port, and No Comm Option
Note Take note of the location of all connectors on the main logic board.
12
3
6
11
4
5
10
7
LF 1A
F6
5/4/11
1
2
3
4
7
8
9
10
5
6
11
12
13291L-006 Rev. A
421
422
Corrective Maintenance
Early 10/100 Internal ZebraNet PrintServer, Wireless Print Server Plus, Parallel Port, and No Comm Option
3. See Figure 231. Remove the six screws and one nut securing the main logic board to the
printer.
Figure 231 Remove the Main Logic Board
3
1
2
3
4
5
13291L-006 Rev. A
If
Then
Yes
No
5/4/11
Corrective Maintenance
Early 10/100 Internal ZebraNet PrintServer, Wireless Print Server Plus, Parallel Port, and No Comm Option
Then
2
1
2
3
5/4/11
Standoff
Internal ZebraNet PrintServer board or parallel port
Mounting screws (2)
13291L-006 Rev. A
423
424
Corrective Maintenance
Early 10/100 Internal ZebraNet PrintServer, Wireless Print Server Plus, Parallel Port, and No Comm Option
3
2
1
2
3
Standoff
Wireless plus print server board
Mounting screws (2)
Option Board
1. Which option board are you installing?
Then
Parallel Port
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Early 10/100 Internal ZebraNet PrintServer, Wireless Print Server Plus, Parallel Port, and No Comm Option
If
Then
No
Yes
board installed.
c. Continue with step 2.
1
2
3
4
5/4/11
13291L-006 Rev. A
425
426
Corrective Maintenance
Early 10/100 Internal ZebraNet PrintServer, Wireless Print Server Plus, Parallel Port, and No Comm Option
2. See Figure 232 on page 423. Install the board using the standoff.
3. Install the 40 pin cable that will go to the main logic board.
logic board. Inspect and ensure the cables are in their proper location and seated in the
connectors.
lower tabs are inside the base and the upper flanges are between the main frame and the
media door.
2. Install the four mounting screws on the back of the printer.
3. See Figure 228 on page 419. Open the media door and install the mounting screw and
Caution When you are loading media or ribbon, remove all jewelry that could come
into contact with the printhead or other printer parts.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
ZebraNet b/g Print Server
Tools Required
Tools You need these tools to complete this procedure:
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
5/4/11
13291L-006 Rev. A
427
428
Corrective Maintenance
ZebraNet b/g Print Server
3. See Figure 235. Remove the electronics cover mounting screw and washer, and then close
2
3
1
2
3
4
13291L-006 Rev. A
Media door
Electronics cover upper flange
Electronics cover mounting screw
Washer
5/4/11
Corrective Maintenance
ZebraNet b/g Print Server
4. See Figure 236. Remove the four remaining mounting screws securing the electronics
cover.
5. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
Figure 236 Remove the Electronics Cover
1
2
Electronics cover
Mounting screws (4)
5/4/11
13291L-006 Rev. A
429
Corrective Maintenance
ZebraNet b/g Print Server
2. See Figure 237. Remove all cables from the main logic board.
Note Take note of the location of all connectors on the main logic board.
2
3
13
4
7
8
9
F6
LF 1A
430
12
11
13291L-006 Rev. A
10
1
2
3
4
8
9
10
11
5
6
7
12
13
5/4/11
Corrective Maintenance
ZebraNet b/g Print Server
3. See Figure 238. Remove the six screws and one nut securing the main logic board to the
printer.
Figure 238 Remove the Main Logic Board
4
2
3
1
2
3
4
5
5/4/11
If
Then
No
Go to Install the New ZebraNet b/g Print Server Board on page 436.
Yes
13291L-006 Rev. A
431
432
Corrective Maintenance
ZebraNet b/g Print Server
If you have a
Then
2
1
2
3
Standoff
ZebraNet Internal 10/100 Print Server board or Parallel Port board
Mounting screws (2)
13291L-006 Rev. A
5/4/11
Corrective Maintenance
ZebraNet b/g Print Server
2
1
2
3
Standoffs (2)
ZebraNet Wireless Plus Print Server board
Mounting screws (2)
5/4/11
13291L-006 Rev. A
433
434
Corrective Maintenance
ZebraNet b/g Print Server
3
4
5
1
2
3
4
5
13291L-006 Rev. A
Cover
RF connector
Lock washer
Antenna nut
RF antenna
5/4/11
Corrective Maintenance
ZebraNet b/g Print Server
1
2
1
2
3
4
Cover
RF connector
Antenna nut
RF antenna
2. See Figure 243. Remove the standoff, the two screws securing the ZebraNet Internal
Wireless Plus Print Server or the ZebraNet b/g Print Server boards, and then remove it.
Figure 243 Remove the ZebraNet Internal Wireless Plus Print Server or the
ZebraNet b/g Print Server Board
3
1
2
3
1
2
3
5/4/11
13291L-006 Rev. A
435
436
Corrective Maintenance
ZebraNet b/g Print Server
Figure 244 Install the New ZebraNet b/g Print Server Board
3
1
2
3
1
2
3
2. Install the 40-pin cable that will go to the main logic board.
ZebraNet b/g Print Server board and the two studs and washers securing the serial port to
the back panel.
3. See Figure 237 on page 430. Reinstall all the cables previously removed from the main
logic board.
Visually inspect and ensure the cables are in their proper location and seated in the
connectors.
turn.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
ZebraNet b/g Print Server
lower tabs are inside the base and the upper flanges are between the main frame and the
media door.
2. Install the four mounting screws on the back of the printer.
3. See Figure 235 on page 428. Open the media door and install the mounting screw and
Caution When you are loading media or ribbon, remove all jewelry that could come
into contact with the printhead or other printer parts.
Attach Labels
1. See Figure 245. Locate your printer model in the lower right-hand corner of the label.
5/4/11
13291L-006 Rev. A
437
438
Corrective Maintenance
ZebraNet b/g Print Server
TRA
REGISTRED No:
XXXXXXX/XX
DEALER No:
CCAF08LP0410T0
XXXXXXX/XX
S4M
1
1
2
13291L-006 Rev. A
Printer model
Zebra part number
5/4/11
Corrective Maintenance
ZebraNet b/g Print Server
2. See Figure 246. If present, remove the old plastic label affixed inside the media
TRA
REGISTRED No:
XXXXXXX/XX
DEALER No:
CCAF08LP0410T0
ZM400
Config. No.
xxxxx-xxxx-xxxxx
Config. No.
xxxxx-xxxx-xxxxx
XXXXXXX/XX
ZM400
1
1
2
3. See Figure 245. Remove the backing from the new label for your specific printer.
4. See Figure 246. Affix the new printer label in the area to the left of the model plate.
5. Discard any additional labels included in the kit.
6. The installation is complete.
Compliance Information
FCC Compliance Statement
This device complies with Part 15 rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.
5/4/11
13291L-006 Rev. A
439
440
Corrective Maintenance
ZebraNet b/g Print Server
The user is cautioned that any changes or modifications not expressly approved by Zebra
Technologies Corporation could void the users authority to operate the equipment. To ensure
compliance, this printer must be used with Shielded Communication Cables.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
ZebraNet b/g Print Server AntennaCommunications
Installation Instructions
Do you need to install the ZebraNet b/g Print Server PC Board Cover?
If
Then
Yes
No
5/4/11
13291L-006 Rev. A
441
442
Corrective Maintenance
Installation InstructionsCommunications
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
2. See Figure 247. From the back of the printer, place the lock washer and nut on the RF
1
2
1
2
3
4
5
6
3 4
Cover
RF connector
Lock washer
Nut
Antenna nut
RF antenna
3. Using an open-end wrench, tighten the brass nut by turning it clockwise one quarter of a
turn.
4. To install the external antenna, screw the antenna onto the RF connector extending out
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Current 10/100 Internal ZebraNet Print Server Option
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
5/4/11
13291L-006 Rev. A
443
444
Corrective Maintenance
Current 10/100 Internal ZebraNet Print Server Option
3. See Figure 248. Remove the electronics cover mounting screw and washer and then close
2
3
1
2
3
4
13291L-006 Rev. A
Media door
Electronics cover upper flange
Electronics cover mounting screw
Washer
5/4/11
Corrective Maintenance
Current 10/100 Internal ZebraNet Print Server Option
4. See Figure 249. Remove the four remaining mounting screws securing the electronics
cover.
5. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
Figure 249 Remove the Electronics Cover
1
2
Electronics cover
Mounting screws (4)
5/4/11
13291L-006 Rev. A
445
Corrective Maintenance
Current 10/100 Internal ZebraNet Print Server Option
2. See Figure 250. Remove all cables from the main logic board.
Note Take note of the location of all connectors on the main logic board.
3
2
4
5
13
6
12
7
8
F6
LF 1A
446
11
1
2
3
4
8
9
10
11
12
13
6
7
13291L-006 Rev. A
10
5/4/11
Corrective Maintenance
Current 10/100 Internal ZebraNet Print Server Option
3. See Figure 251. Remove the six mounting screws and one nut securing the main logic
printer.
Figure 251 Remove the Main Logic Board
4
2
3
1
2
3
4
5
5/4/11
13291L-006 Rev. A
447
448
Corrective Maintenance
Current 10/100 Internal ZebraNet Print Server Option
2
1
2
3
Standoff
Internal 10/100 print server board
Mounting screws (2)
The other end of this ribbon cable will go to the main logic board.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Current 10/100 Internal ZebraNet Print Server Option
logic board.
Inspect and ensure the cables are in their proper location and seated in the connectors.
lower tabs are inside the base and the upper flanges are between the main frame and the
media door.
2. Install the four mounting screws on the back of the printer.
3. See Figure 248 on page 444. Open the media door and install the mounting screw and
Caution When you are loading media or ribbon, remove all jewelry that could come
into contact with the printhead or other printer parts.
5/4/11
13291L-006 Rev. A
449
450
Corrective Maintenance
Current 10/100 Internal ZebraNet Print Server Option
Notes ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
13291L-006 Rev. A
5/4/11
Exterior Components
This section provides replacement and installation procedures for the S4M printers exterior
components.
Contents
Electronics Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media Door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media Window Maintenance Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
USB Cable Support Bracket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5/4/11
452
455
458
461
13291L-006 Rev. A
452
Corrective Maintenance
Electronics Cover
Electronics Cover
This procedure is for installing the S4M electronics cover. Read these instructions thoroughly
before performing this procedure.
Tools Required
Tools You need these tools to complete this procedure:
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
2.
Caution While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Electronics Cover
3. See Figure 253. Remove the electronics cover mounting screw and washer, and then close
2
3
1
2
3
4
5/4/11
Media door
Electronics cover upper flange
Electronics cover mounting screw
Washer
13291L-006 Rev. A
453
454
Corrective Maintenance
Electronics Cover
4. See Figure 254. Remove the four remaining mounting screws securing the electronics
cover.
5. Remove the electronics cover by lifting straight up on the bottom lip of the electronics
cover.
Figure 254 Remove the Electronics Cover
1
2
Electronics cover
Mounting screws (4)
are inside the base and the upper flanges are between the main frame and the media door.
2. Install the four mounting screws on the back of the printer.
3. See Figure 253 on page 453. Open the media door and install the mounting screw and
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Media Door
Media Door
This procedure is for installing the media door assembly on the S4M printer. Read these
instructions thoroughly before starting this procedure.
Tools Required
Tools You need these tools to complete this procedure:
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and disconnect the AC power cord and all data cables.
5/4/11
13291L-006 Rev. A
455
456
Media Door
Media Door
2. See Figure 255. Open the media door and remove and discard the four hinge mounting
3
2
2
3
1
2
3
4
13291L-006 Rev. A
Media door
Hinges (2)
Washers (4)
Hinge mounting screws (4)
5/4/11
Media Door
Media Door
The front hole is a locating hole; install this screw and washer first and then install the
other three hinge mounting screws and washers.
2. Locate the serial number on the back of yopu printer. Is your serial number 0305490139 or
higher?
If
Then
Yes
Continue to step 3.
No
Label
TION
CAU
ER
OV CE
TIP
AY OR PLA C E.
FA
RM
TE N ON SUR
A
IS
RIN
E P U LE N TH
O
TH
O
IF Y EMS
IT
5/4/11
13291L-006 Rev. A
457
458
Corrective Maintenance
Media Window Maintenance Kit
1.
Glass Cleaner
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
3
4
B
A
B
1
2
3
4
3. Lift the old window out of the door and discard it.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
Media Window Maintenance Kit
4. See Figure 258 and Figure 259. Hold the new window with top away from the
windowless door and set the non-flexible tabs over the door edge.
Figure 258 Align the New Window
1 2
3
1
2
3
5/4/11
New window
Door edge
Non-flexible tabs (3)
13291L-006 Rev. A
459
460
Corrective Maintenance
Media Window Maintenance Kit
1
2
Non-flexible tab
Inside door edge
5. See Figure 258 on page 459. Lift and press the window into place until all flexible tabs
13291L-006 Rev. A
5/4/11
Corrective Maintenance
USB Cable Support Bracket
Tools Required
Tools You need these tools to complete this procedure:
Wire Cutters
Then
Yes
No
Caution Turn off (O) the printer and disconnect it from the power source before
performing the following procedure.
Turn off (O) the printer and remove the AC power cord and all data cables.
5/4/11
13291L-006 Rev. A
461
462
Corrective Maintenance
USB Cable Support Bracket
2. See Figure 260. Remove the center mounting screw securing the electronics cover.
1
4
1
2
3
4
3. Remove the bottom mounting screw securing the option board or cover plate.
4. Remove the USB cable support bracket from the kit.
13291L-006 Rev. A
5/4/11
Corrective Maintenance
USB Cable Support Bracket
5. See Figure 261. Align the USB cable support bracket with the two mounting holes and
then install the two mounting screws removed previously to secure it.
Figure 261 Install the USB Cable Support Bracket
1
1
2
3
4
5/4/11
13291L-006 Rev. A
463
464
Corrective Maintenance
USB Cable Support Bracket
Figure 262 Install the USB Cable and Two Cable Ties
1
1
2
3
USB cable
Cable ties (2)
USB cable support bracket
13291L-006 Rev. A
5/4/11
Corrective Maintenance
USB Cable Support Bracket
Notes ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
5/4/11
13291L-006 Rev. A
465
466
Corrective Maintenance
USB Cable Support Bracket
13291L-006 Rev. A
5/4/11
5
Maintenance and Drawings
This section illustrates parts and assemblies common to the S4M and gives their maintenance
part numbers.
Use the mechanical assembly drawings in this section when troubleshooting or replacing
components and use the associated parts list when ordering replacement parts. Item parts that
do not have associated part numbers are not available and need to be ordered using the next
highest assembly number.
Contents
Media Side Main Printer Assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electronics Side Main Printer Assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print Mechanism/Printhead Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printhead Maintenance Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printhead Cable Maintenance Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Platen Drive System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Latch Assembly Maintenance Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Platen Roller Maintenance Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(Reflective) Media Sensor Assembly Maintenance Kit . . . . . . . . . . . . . . . . . . . . . . . . .
Ribbon/Printhead Open Sensor Assembly Maintenance Kit . . . . . . . . . . . . . . . . . . . . .
Transmissive Sensor Assembly Maintenance Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dancer Assembly Maintenance Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ribbon Supply Spindle Maintenance Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Static Brush Maintenance Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ribbon Take-up Spindle Maintenance Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media Hanger Maintenance Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media Door Maintenance Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Peel Option Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Peel Assembly Maintenance Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pinch Roller Maintenance Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electronics Cover Maintenance Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control Panel and Take-Label Maintenance Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Stepper Motor Maintenance Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Main Logic Board Maintenance Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Real Time Clock (RTC) Maintenance/Option Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5/4/11
470
473
475
476
477
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
13291L-006 Rev. A
468
Contents (Continued)
Booster Board Maintenance Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Supply Maintenance Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ribbon Take-up Spindle Clutch Maintenance Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gears and Pulley Maintenance Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Communication Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cutter Option/Maintenance Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hardware View 1 (Media Compartment) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hardware View 2 (Printer Rear) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hardware View 3 (Printer Front) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hardware View 4 (Electronics Side). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13291L-006 Rev. A
499
500
501
502
504
505
506
507
508
510
5/4/11
5/4/11
13291L-006 Rev. A
469
470
1
2
12
4
5
11
13291L-006 Rev. A
10
5/4/11
Part Number
G20070M
20053
G20069M
G77085M
G77302M
2004M
G20067-104M
G20067-106M
77238M
G77767M
10
G77752M
11
20038
20039
12
G20060M
Description
Qty
1
1
1
1
1
1
1
1
1
1
1
1
1
1
5/4/11
13291L-006 Rev. A
471
472
2
3
10
7
8
13291L-006 Rev. A
5/4/11
Part Number
20071M
HW77123
20001M
20002M
20002M
20002M
20006
20005
20008M
20100M
20101M
10
28420-001M
Description
Qty
1
1
1
1
1
1
1
1
1
1
1
1
5/4/11
13291L-006 Rev. A
473
474
10
11
7
9
6
8
13291L-006 Rev. A
5/4/11
Part Number
HW77047
77172M
77660
N/A
HW10473
HWQ10011
41400M
41401M
77173
HW77043
10
77049-104
11
HW79041
N/S
20106M
Description
Qty
1
2
1
1
2
2
1
1
1
2
1
5/4/11
13291L-006 Rev. A
475
476
Part Number
41400M
41401M
Description
Qty
1
1
13291L-006 Rev. A
5/4/11
Part Number
20106M
Description
Qty
1
1
1
5/4/11
13291L-006 Rev. A
477
478
1
2
5
3
4
8
10
8
7
11
13291L-006 Rev. A
5/4/11
Part Number
Description
Qty
78811
77625M
1
2
1
2
3
4
5
6
G77752M
10
HW77231
11
77112M
1
1
1
1
1
1
1
5/4/11
13291L-006 Rev. A
479
480
4
5
Part Number
Description
77112M
Qty
1
1
1
1
2
1
13291L-006 Rev. A
5/4/11
Part Number
77023M
Description
Qty
5/4/11
13291L-006 Rev. A
481
482
Part Number
Description
77807M
Qty
1
3
13291L-006 Rev. A
5/4/11
Part Number
77767M
Description
Qty
1
1
5/4/11
13291L-006 Rev. A
483
484
Part Number
Description
77752M
2
3
Qty
1
1
2
13291L-006 Rev. A
5/4/11
3
1
Part Number
77238M
Description
Qty
1
1
5/4/11
13291L-006 Rev. A
485
486
2 3
Part Number
G77085M
HW10432
HW33807
HW33808
Description
Qty
1
1
1
1
13291L-006 Rev. A
5/4/11
Part Number
G77302M
Description
Qty
1
2
5/4/11
13291L-006 Rev. A
487
488
Part Number
20004M
Description
Qty
13291L-006 Rev. A
5/4/11
Part Number
20069M
Description
Qty
5/4/11
13291L-006 Rev. A
489
490
Part Number
G20070M
2
3
Description
Qty
1
4
4
13291L-006 Rev. A
5/4/11
Part Number
G20046
Description
Qty
1
2
1
5/4/11
13291L-006 Rev. A
491
492
Part Number
G78002M
Description
Qty
1
2
13291L-006 Rev. A
5/4/11
Part Number
77197M
Description
Qty
1
4
5/4/11
13291L-006 Rev. A
493
494
3
4
Part Number
20071M
2
3
4
Description
Qty
1
1
1
4
13291L-006 Rev. A
5/4/11
Part Number
G20060M
20065M
Description
Qty
1
1
5/4/11
13291L-006 Rev. A
495
496
Part Number
20008M
2
3
4
Description
Qty
1
1
1
1
13291L-006 Rev. A
5/4/11
Part Number
P1008211
P1008212
Description
Qty
1
1
5/4/11
13291L-006 Rev. A
497
498
Part Number
G20009M
Description
Qty
13291L-006 Rev. A
5/4/11
Part Number
Description
G28420-001M
Qty
1
3
5/4/11
13291L-006 Rev. A
499
500
Part Number
G29600M
Description
Qty
13291L-006 Rev. A
5/4/11
Part Number
G20001M
Description
Qty
5/4/11
13291L-006 Rev. A
501
502
Part Number
20002M
Description
Qty
13291L-006 Rev. A
5/4/11
5
6
7
5/4/11
13291L-006 Rev. A
503
504
Part Number
G20063M
P1031033
G20037M
29882-001M
P1032272
P1032276
P1000221
P1000219
Description
Qty
1
1
1
1
1
1
1
1
13291L-006 Rev. A
5/4/11
2
3
Part Number
P1008213
P1008214
HW43894
77041
HW07808
Description
Qty
1
1
1
1
1
5/4/11
13291L-006 Rev. A
505
506
2
4
4
2
6
Part Number
HW44114
HW78814
HW43482
HW78801
HW10473
HW77078
Description
Qty
6
20
5
4
2
5
13291L-006 Rev. A
5/4/11
1
2
3 & 4
Part Number
HW77237
HW43495
HW01155
HW22416
Description
Qty
5
7
2
2
5/4/11
13291L-006 Rev. A
507
508
1
2
2
2
Part Number
HW77043
HW77231
Description
Qty
2
4
13291L-006 Rev. A
5/4/11
4 & 5
2 & 7
5/4/11
13291L-006 Rev. A
509
510
Part Number
HW78803
HW10460
HW10423
HW77239
HW10432
HW78814
HW10412
HW44924
HW44356
Description
Qty
6
1
1
1
1
3
1
1
13291L-006 Rev. A
5/4/11
Glossary
5/4/11
13291L-006 Rev. A
512
Glossary
direct thermal A printing method in which the printhead presses directly against the media.
Heating the printhead elements causes a discoloration of the heat-sensitive coating on the
media. By selectively heating the printhead elements as the media moves past, an image is
printed onto the media. No ribbon is used with this printing method. Contrast this with thermal
transfer.
direct thermal media Media that is coated with a substance that reacts to the application of
direct heat from the printhead to produce an image.
dynamic RAM The memory devices used to store the label formats in electronic form while
they are being printed. The amount of DRAM memory available in the printer determines the
maximum size and number of label formats that can be printed. This is volatile memory that
loses the stored information when power is turned off.
fanfold media Media that comes folded in a rectangular stack. Contrast this with roll media.
firmware This is the term used to specify the printers operating program. This program is
downloaded to the printer from a host computer and stored in FLASH memory. Each time the
printer power is turned on, this operating program starts. This program controls when to feed
the media forward or backward and when to print a dot on the label stock.
FLASH memory FLASH memory is non-volatile and maintains the stored information
intact when power is off. This memory area is used to store the printers operating program. In
addition, this memory can be used to store optional printer fonts, graphic formats, and
complete label formats.
Font A complete set of alphanumeric characters in one style of type. Examples include
CG Times, CG Triumvirate Bold Condensed.
ips (inches-per-second) The speed at which the label or tag is printed. Zebra printers can
print from 1 ips to 12 ips.
label An adhesive-backed piece of paper, plastic, or other material on which information is
printed.
label backing (liner) The material on which labels are affixed during manufacture and
which is discarded or recycled by the end-users.
light emitting diode (LED) Indicators of specific printer status conditions. Each LED is
either off, on, or blinking depending on the feature being monitored.
liquid crystal display (LCD) The LCD is a back-lit display that provides the user with
either operating status during normal operation or option menus when configuring the printer
to a specific application.
media Material onto which data is printed by the printer. Types of media include: tag stock,
die-cut labels, continuous labels (with and without media liner), non-continuous media,
fanfold media, and roll media.
media sensor This sensor is located behind the printhead to detect the presence of media
and, for non-continuous media, the position of the web, hole, or notch used to indicate the start
of each label.
13291L-006 Rev. A
5/4/11
Glossary
media supply hanger The stationary arm that supports the media roll.
non-continuous media Media that contains an indication of where one label/printed
format ends and the next one begins. Examples are die-cut labels, notched tag-stock, and stock
with black mark registration marks.
non-volatile memory Electronic memory that retains data even when the power to the
printer is turned off.
notched media A type of tag stock containing a cutout area that can be sensed as a start-oflabel indicator by the printer. This is typically a heavier, cardboard-like material that is either
cut or torn away from the next tag. (See non-continuous media.)
peel-off A mode of operation in which the printer peels a printed label away from the
backing and allows the user to remove it before another label is printed. Printing pauses until
the label is removed.
print speed The speed at which printing occurs. For thermal transfer printers, this speed is
expressed in terms of ips (inches per second).
printhead wear The degradation of the surface of the printhead and/or the print elements
over time. Heat and abrasion can cause printhead wear. Therefore, to maximize the life of the
printhead, use the lowest print darkness setting (sometimes called burn temperature or head
temperature) and the lowest printhead pressure necessary to produce good print quality. In the
thermal transfer printing method, use ribbon that is as wide or wider than the media to protect
the printhead from the rough media surface.
registration Alignment of printing with respect to the top (vertical) or sides (horizontal) of a
label or tag.
roll media Media that comes supplied rolled onto a core (usually cardboard). Contrast this
with fanfold media.
supplies A general term for media and ribbon.
symbology The term generally used when referring to a bar code.
tag A type of media having no adhesive backing but featuring a hole or notch by which the
tag can be hung on something. Tags are usually made of cardboard or other durable material.
tear-off A mode of operation in which the user tears the label or tag stock away from the
remaining media by hand.
thermal transfer A printing method in which the printhead presses an ink or resin coated
ribbon against the media. Heating the printhead elements causes the ink or resin to transfer
onto the media. By selectively heating the printhead elements as the media and ribbon move
past, an image is printed onto the media. Contrast this with direct thermal.
5/4/11
13291L-006 Rev. A
513
514
Glossary
Notes ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
13291L-006 Rev. A
5/4/11
Index
bar codes
darkness comparison during FEED self test, 130
list, 83, 95
specifications, 51
baud rate, 84
before you begin setup, 37
black mark media
specifying, 80, 98
booster board
parts list, 499
replacement, 407
5/4/11
C
calibration
media and ribbon sensors, 90, 100
setting for head close, 93
setting for media power up, 93
troubleshooting problems, 122
Canadian DOC compliance, 440
CANCEL button
CANCEL self test, 128
function, 32
CANCEL light, 34
changing display language, 77
changing dpi through printhead upgrade, 164
checklist
before you begin, 37
troubleshooting, 113
13291L-006 Rev. A
516
Index
cleaning
exterior of printer, 143
media compartment and sensors, 146
peel-off assembly, 147
printhead and platen roller, 144
recommended cleaning schedule, 143
command character, 86
communication interfaces, 42
communications diagnostics test
overview, 133
selecting hex dump mode, 87
communications problems, 123
components of printer, 35
configuration
changing password-protected parameters, 71
viewing printer settings, 74
configuration label
printing from control panel, 74
printing using CANCEL self test, 128
connect printer to computer or network, 42
connect printer to power source, 40
Contacts, 27
continuous media
described, 44
specifying, 80, 98
control character, 86
control panel
buttons, 32
LCD error messages, 114
LCD functions, 32
lights, 34
location, 30
overview, 31
parameters described, 78
parts list, 495
replacement, 376
Customer service, 27
D
dancer assembly
parts list, 485
replacement, 347
darkness adjustment, 78, 97
data bits, 85
data cables, 43
data ports, 103
13291L-006 Rev. A
data source
communication interfaces, 103
connections, 42
site selection, 39
DB-9 to DB-25 connection, 106
default values
passwords, 71
reset network parameters, 88
resetting, 88, 101
sensor selection, 80, 98
defragmenting message, 117
delimiter character, 86
density (darkness) adjustment, 78
diagnostics, 127
direct thermal mode
media scratch test, 45
setting through control panel, 88
display language
changing from unreadable language, 125
selection, 77
download firmware, 36
dpi change through printhead upgrade, 164
drive system
changing dpi, 164
E
electronics cover, 30
parts list, 494
removing, 154
replacement, 452
electronics side
hardware parts list, 510
parts list, 473
emulations, 36
ENTER button function, 32
enter Setup mode, 70
EPL parameters
density (darkness), 78
KDU mode, 81
equipment safety tips, 139
error messages, 114
Error mode, 32
Ethernet
characteristics of internal wired connection, 43
characteristics of wireless connection, 43
external view of printer, 30
5/4/11
Index
F
factory defaults, 88, 101
FCC compliance, 439
FCC radiation exposure limits, 440
FEED button
FEED and PAUSE self test, 132
FEED self test, 130
function, 33
FEED light, 34
firmware, 36
Flash memory initialization, 88
font list, 83, 95
formats list, 83, 95
G
gap/notch, 80, 98
gears and pulley
parts list, 502
general specifications, 46
H
handshaking protocol, 85
hardware control signal descriptions, 104
hardware parts list
electronics side, 510
media compartment, 506
printer front, 508
printer rear, 507
HEAD COLD message
cycling with other messages, 115
displayed alone, 116
displaying alone, 116
HEAD ELEMENT BAD message, 115
HEAD TOO HOT message, 116
hex dump mode, 87
host handshake, 85
humidity requirements, 39
I
images list, 83, 95
initialize Flash memory, 88
international safety organization marks, 41
K
KDU mode, 81
L
label length setting, 82, 99
label removal method, 80, 98
5/4/11
M
main logic board
fuse replacement, 394
parts list, 497
replacement, 385
replacement procedure, 385
manual calibration, 65
manufacturing menu parameters, 94
Media
ordering, 27
media
continuous roll media, 44
loading, 56
non-continuous roll media, 44
RFID smart labels, 44
specifications, 49
specify type, 80, 98
types of media, 44
media compartment
cleaning, 146
components, 35
hardware parts list, 506
media door, 30
parts list, 490
replacement, 455
media hanger
parts list, 489
replacement, 270
media power up setting, 93
media scratch test, 45
S4M Maintenance Manual
13291L-006 Rev. A
517
518
Index
media sensor
calibrate, 90, 100
parts list
reflective sensor, 482
transmissive sensor, 484
reflective sensor adjustment, 66
replacement
reflective, 241
transmissive, 226
select sensor type, 80, 98
sensor profile, 89, 96
transmissive sensor location, 66
MENU button function, 32
modem connection, 107
N
navigation through parameters, 70
network configuration label, 74
network parameter defaults, 88
No Comm option, 418, 443
non-continuous media
described, 44
specifying, 80, 98
O
operating conditions, 39
Operating mode, 32
Ordering ribbon and media, 27
outer media guide
parts list, 479
replacement, 351
override ZPL commands, 89
P
parallel port
cabling requirements, 108
characteristics of parallel connection, 42
pin configuration, 108
replacement, 418, 443
setting parallel communications, 84
settings, 108
parity, 85
13291L-006 Rev. A
parts list
booster board, 499
control panel, 495
dancer assembly, 485
electronics cover, 494
electronics side, 473
gears and pulley maintenance kit, 502
hardware
electronics side, 510
media compartment, 506
printer front, 508
printer rear, 507
latch assembly, 480
main logic board, 497
media door, 490
media hanger, 489
outer media guide, 479
peel assembly, 492
Peel option, 491
pinch roller, 493
platen drive system, 479
platen roller, 481
power supply, 500
printhead, 476
printhead assembly/print mechanism, 475
printhead cable, 477
Real-Time Clock (RTC), 498
reflective sensor, 482
ribbon supply spindle, 486
ribbon take-up spindle, 488
ribbon take-up spindle clutch, 501
ribbon/printhead open sensor, 483
static brush, 487
stepper motor, 496
transmissive sensor, 484
wireless PCMCIA board, 504
password
defaults, 71
level 1 and 2 parameters, 78
level 3 parameters, 82
level 4 parameters, 91
PAUSE button
FEED and PAUSE self test, 132
function, 33
PAUSE self test, 128
PAUSE light, 34
Pause mode, 32
Peel-Off mode
cleaning peel-off assembly, 147
selecting label removal method, 80
5/4/11
Index
peel-off mode
installing or replacing the Peel Option, 305
parts list
peel assembly, 492
Peel option, 491
selecting label removal method, 98
personal safety tips, 138
pin configuration
parallel port, 108
serial port, 104
pinch roller
parts list, 493
platen drive system
parts list, 479
platen roller
parts list, 481
ports, 103
position label sensor, 66
power
connect to power source, 40
power cord specifications, 41
power supply parts list, 500
site selection, 39
POWER light, 34
power supply
replacement, 412
Power-On Self Test (POST), 127
pressure dial replacement, 217
print configuration label
CANCEL self test, 128
from control panel, 74
print darkness adjustment, 78, 97
print mechanism
parts list, 475
replacement, 178
print modes
specify label removal method, 80, 98
print position adjustment, 79
print quality
troubleshooting, 119
print rate, 81
print server
10/100 replacement, 418, 443
characteristics of internal wired connection, 43
characteristics of wireless connection, 43
viewing network settings, 74
5/4/11
R
radiation exposure limits, 440
Real-Time Clock (RTC)
parts list, 498
replacement, 398
set date, 87
set time, 87
reflective sensor
adjustments, 66
parts list, 482
replacement, 241
selecting, 80, 98
registration problems, 122
relative humidity requirements, 39
removal method for labels, 80, 98
remove used ribbon, 63
13291L-006 Rev. A
519
520
Index
replacement procedure
10/100 print server, 418, 443
booster board, 407
control panel, 376
dancer assembly, 347
electronics cover, 452
main logic board, 385
main logic board fuse, 394
media door, 455
media hanger, 270
outer media guide, 351
parallel port, 418, 443
Peel Option, 305
power supply, 412
print mechanism, 178
printhead assembly, 158
printhead cable, 192
printhead pressure dials, 217
Real-Time Clock (RTC), 398
reflective sensor, 241
ribbon supply spindle, 258
ribbon take-up spindle, 282
ribbon take-up spindle clutch, 292
static brush, 344
stepper motor and gear/pulley, 277
take-label sensor, 247
transmissive sensor, 226
wireless print server, 418, 443
reset factory defaults, 88, 101
reset network parameters, 88
RFID
smart labels, 44
Ribbon
ordering, 27
ribbon
determining coated side, 45
loading, 60
removing, 63
setting printer for use, 88
specifications, 50
troubleshooting, 124
when to use, 45
RIBBON IN message, 115
ribbon sensor
calibration, 90, 100
parts list, 483
ribbon sensor calibration, 90
ribbon supply spindle
parts list, 486
replacement, 258
13291L-006 Rev. A
S
safety
equipment safety tips, 139
personal safety tips, 138
Sales, 27
saving changes to parameters, 70
scratch test
media type, 45
self tests, 127
CANCEL, 128
communications diagnostics, 133
FEED, 130
FEED and PAUSE, 132
PAUSE, 128
Power-On Self Test (POST), 127
sensors
calibrate, 90, 100
cleaning, 146
interpreting sensor profile, 133
media sensor profile, 89, 96
reflective, 66
select sensor type, 80, 98
transmissive sensor location, 66
serial port
characteristics of serial connection, 42
pin configuration, 104
settings, 104
setting passwords, 71
setup
checklist, 37
Setup mode
defined, 32
entering and leaving, 70
smart labels, 44
spacing requirements, 39
5/4/11
Index
specifications
agency approvals and markings, 47
bar codes, 51
general, 46
media, 49
power cord, 41
printing, 48
ribbon, 50
Zebra Programming Language (ZPL II), 51
specify media type, 80, 98
speed adjustments, 81
standard data ports, 103
static brush
parts list, 487
replacement, 344
stepper motor
parts list, 496
replacement, 277
surface for the printer, 39
T
tag stock
specifying, 80, 98
take-label sensor
parts list, 495
replacement, 247
Tear-Off mode
adjust tear-off position, 79
selecting label removal method, 80
tear-off mode
adjust tear-off position, 97
selecting label removal method, 98
Technical support, 27
technical support, 112
temperature requirements, 39
thermal transfer mode
media scratch test, 45
setting through control panel, 88
THERMISTOR FAULT message
cycling with other messages, 115
displayed alone, 115
top of label
adjust label top, 79
printer cannot detect, 126
5/4/11
transmissive sensor
location, 66
parts list, 484
replacement, 226
selecting, 80, 98
troubleshooting
checklist, 113
communications problems, 123
diagnostic tests, 127
LCD error messages, 114
memory errors, 118
print quality problems, 119
ribbon problems, 124
types of media
continuous roll media, 44
non-continuous roll media, 44
RFID smart labels, 44
U
upgrade printhead, 164
USB 1.1 port
description, 110
USB port
characteristics of USB connection, 42
W
wired print server
characteristics, 43
wireless cards, 43
wireless print server
board replacement, 418, 443
characteristics, 43
PCMCIA kit parts list, 504
viewing network settings, 74
Z
Zebra Programming Language (ZPL)
command character, 86
control character, 86
delimiter character, 86
override certain commands, 89
specifications, 51
13291L-006 Rev. A
521
522
Index
Notes ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
13291L-006 Rev. A
5/4/11
13291L-006 Rev. A