Total Quality Management Of Human Resource

There is a well versed Quote saying that Employees are the assets of any
organization Which depicts that they are most important tool of organization.
Thus to maintain them for the organization, Personnel department (Human
Resource Department) is kept for the well being of employees. The function of
Human Resource Department can be seen in each and every department of any
organization. Thus it can be easily said that The Human Resource Department is
the heart of any organization. The function of Human Resource Management is to
manage the people working in the organization. It mainly focused on the
intrapersonal relationship and interpersonal relationship of employees. Human
Resource Management in simple words means planning, organizing, directing and
controlling of procurement, recruitment, selection, training and development,
compensation, integration, maintenance, appraisal, allocation and separation of
Human Resources Thus, Human Resource Management refers to set of
programme, functions and activities designed and carried out in order to
MAXIMIZE the employees as well as organizational efficiency and effectiveness.
Human Resource Management at Mother Dairy Mother Dairy is one of the
leading Dairy It shares collaborative and friendly relationship with preferred
partners, employees, consumers and other workers involved to it. It maintains a
transparency in handling the above relations and stick to its standards. The HRM
function or Personnel department function in Mother Dairy is indeed vast. All
major activities since working of a worker from the time of his/her selection in to
an organization until he/she resigns or get retired or leave job for any reason
comes under the preview of HRM. The HR planning in Dairy is very smooth and
transparent. It made Mother Dairy a HUGE BIG Family of approximately 3000
employees. In Mother Dairy major attention is given on the welfare and Safety of
employees. Dairy also focuses on developing human value and potential through
various bearing and development activities and provide favourable atmosphere. All
these functions are performed by HR in Mother Dairy.

HIERARCHY OF PERSONNEL DEPARTMENT

Human Resource Is Divided Into Different Parts .The HR in Mother Dairy in
mainly divided into four sections:
Personnel Department
Recruitment, selection, training, industrial relations, negotiation with Union etc.
Administration Department Its handles canteen, security, welfare facilities, safety, Any theft or loss,
Absenteeism , events, AGM meeting organizing, licensing work, hygiene of
various dept, etc.
Time Keeping Department It handles salary & wages, records of employees, provides benefit of statutory,
ESS, Form fill up, punching System, provident fund, ESI etc.
Telephone Department & Computer Department Maintains the connection of each department and provides facility of CUG to each
employee to remain in contact while doing work. So that if any query or problem
occur they can contact each other easily. Computer system handles the whole MIS
in Mother Dairy.

CONTINUOUS IMPROVEMENT OF HUMAN RESOURCE

Process of InductionFirstly, information is given to newly appointed person towhom he has to give a
report and the place of report.Secondly, the respective manager welcomes the
employees.Thirdly it gives overall information about the department inwhich
he/she is designated.
Training and DevelopmentIn Mother Dairy Fruit & Vegetable Pvt. Ltd. give training to its employees
according to the job required from them.- They mostly train their employees as per

on job training.- If on job training is not enough, they also give theiremployees
external training.
MotivationThe company provides some non-financial motivation as under :a) Medical
Facilities b) Canteen facility c) Transport Facility d) Other Benefits.They also
provide bonus, gratuity, provident fund etc. Festival holidays, causal leaves and
earns etc.