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Nicole Wirth Byerley



Organized & motivated


Experienced multi-tasker

Excellent communication skills

Calm demeanor & positive attitude


Work ethic above & beyond


Office administration &


HIPAA compliance
Outstanding Microsoft Office
skills, including Excel
60+ WPM typing
10-Key by touch
Process improvement
Outstanding customer service
Executive-level support

Bachelor of Science Candidate in Health Care Management, Metropolitan State University of Denver
Minor in Nutrition
Anticipated Graduation, July 2017
Bachelor of Science Candidate in Exercise & Sports Science; & Sports Industry Operations, Colorado State
University & Metropolitan State College of Denver
Minor in Marketing
Attended 1997-2000
Lawn & Plant Healthcare Administrative Assistant, Mountain High Tree, Lawn & Landscape, Lakewood, CO
5/2014 - the present
Responsibilities: administrative support to two managers & 14 technicians; providing outstanding customer
service; communicating with 120 customers and technicians daily, by phone & electronically, to inform them of
their scheduled appointments; answering questions regarding plant healthcare, lawn applications, pesticide
information, & basic entomology; running reports through the software system; maintaining the customer database;
sending out annual holiday lighting, lawn, & plant healthcare proposals to customers; editing proposals for accuracy;
& acting as a communications liaison between the sales department, management team, technicians, & the trim &
customer service departments.
Accomplishments: developing a better access point both electronically & in paper filing cabinets to organize
property maps. Property maps are a vital resource to ensure that technicians know the areas or plant materials that
are to be treated each visit. I also developed over 30 templates for communicating with customers electronically, &
updated a spreadsheet in Excel that is sent to one of our high-dollar customers each month to request Purchase Order
numbers for work to be performed. I have taken ownership of updating & sending this spreadsheet to our client at
the end of each month.
Office Assistant, MSU Denver Office of New Student Orientation, Denver, CO
5/2013 3/2014
Responsibilities: provided administrative support to three managers & at least 30 students on a daily basis. I
answered phone calls from students & parents of students, as well as helped them in person. I informed them of the
process they must follow prior to registering for classes. I assisted them with electronically registering for available
orientation sessions, or explained to them the steps they must take prior to having access to registering for
orientation. I provided them with general information about the University, the Auraria Campus, & the resources
available to them. I often was involved in preparing printed materials, & assembling them into packets, that students
were given at orientation sessions. Part of the job involved team-building exercises & leadership responsibilities.
Accomplishments: provided perspective to incoming students through my experienced college-students lens;
suggested that a better way of learning job responsibilities was to learn them & make a presentation about them to
colleagues, which was implemented; & maintained a full-time school schedule for two semesters while I was
working between 20 & 40 hours per week.
Interim Office Manager of a non-profit diabetes research foundation & Administrative Assistant of the Littleton
branch of an International environmental consulting firm, Manpower & Office Team, Denver, CO
1/2012 2/2013
Responsibilities, interim Office Manager: supporting the branch manager & four Development Managers. I
performed accounts receivable postings; ran financial & budget reports; requested checks & purchase order numbers

References Available Upon Request

Nicole Wirth
for large office expenses; maintained the database of several hundred donors; sent out donor correspondence by
mail; helped set up & worked at fundraising events; performed internal audits of financial records to ensure
compliance with 501(c)3 regulations; & ordered office supplies.
Responsibilities, interim Administrative Assistant: supporting 12 engineers, 3 Global Information Systems
technicians, the Office Manager, two Health & Safety Coordinators; & the Branch Executive with preparing,
editing, & sending out proposals & deliverables for client consultations; answered phones & routed calls, performed
Accounts Receivable functions; maintained an inventory of vehicle safety kits, replenished & ordered items for
vehicle safety kits; made travel arrangements; organized applications & set up interviews for summer student
employment; & ordered food & set up meetings in person & electronically.
Community Organizer, Rape Assistance & Awareness Program (R.A.A.P.)
9/2011 12/2012
Responsibilities: door-to-door fundraising, community outreach & education, spoke to over 50 head-of
households per evening, money-handling, accurate record-keeping, team-building activities, & leadership.
Accomplishments: made & exceeded fundraising goals nightly.
Quality Systems Coordinator, Operations & Office Manager, & Administrative Assistant, Metech Recycling, Inc.,
Denver, CO
4/2009 9/2011
Responsibilities, Quality Systems Coordinator: performed internal audits against ISO 14001 & 9001 standards,
environmental regulations, & company policies & procedures at four Metech facilities nationwide; composed
internal audit reports & published them for company & outside auditor access; made recommendations for
corrective actions; followed-up for continuous quality improvement; facilitated bi-monthly meetings between
management, executives, employees, & external auditors; assisted in updating & editing workflow processes,
company policies & procedures, & employee handbooks; & supported communications between all company
departments, including facility management, U.S. operations, HR, accounting, executive staff, & the owners in
Hong Kong.
Responsibilities, Operations & Office Manager: managed 50 employees including office staff & warehouse staff,
& supported a management team of five managers; hired & trained three office staff members; assisted in hiring &
training my replacement when I was promoted; maintained new hire paperwork and Workmans Comp paperwork
for HR; assisted in accounting procedures, including cash collection; maintained fleet records for the DOT;
maintained paperwork for the EPA; provided high-level customer service for escalated issues & high-dollar
accounts; led weekly meetings between warehouse managers, accounting staff, sales staff, & office staff to better
facilitate interdepartmental communications; maintained department budgets & office supply orders; building &
equipment maintenance calls & paperwork; & trouble-shooting computer, office equipment, & facility issues.
Responsibilities, Administrative Assistant: provided support to four sales people, the sales manager, the facility
manager, the accounting assistant, & the former owner. Routed trucks to make recycling pickups, & coordinated
trucks for recycling events; made and answered over 60 phone calls daily; maintained customer database and paper
filing system; ordered office supplies; assisted with accounts payable and receivable functions in QuickBooks,
including customer reporting; assisted with working at community recycling collection events; and provided all
other office support, as needed.
Accomplishments: was in integral part of helping the company obtain the highly coveted eSteward Certification
for Responsible Electronics Recycling over an eight-month period.
Front Desk Manager & Chiropractic Assistant, Applewood Chiropractic, Wheat Ridge, CO
6/2007 3/2009
Responsibilities: supported two chiropractors & an office manager in insurance verification, medical coding &
billing, routed patients to therapy rooms, called patients with appointment reminders, collected cash, sold
supplements; performed selected patient therapies, such as eStim, icing, hyperbaric oxygen chamber, & DRX-9000;
provided customer service; prepared Report of Findings educational materials; trained & supervised two front desk
employees; maintained customer computer database, ordered office supplies; & participated in company strategy &
marketing meetings.
Accomplishments: repeatedly exceeded supplement sales goals, began cross-training to take & develop patient
X-rays, & updated front desk employee handbooks & training materials for future employees.

References available upon request