Stuart MacAulay Weenig, E.I.

11705 Jim Ryun Lane

www.angelfire.com/la/caulay Austin, TX 78748
sweenig@hotmail.com 512-280-3699

EDUCATION
Louisiana Tech University, Ruston, Louisiana, May 2006. Bachelor of Science degree in Electrical
Engineering with a minor in Spanish. Cumulative GPA: 3.49.

Louisiana State University, Shreveport, Louisiana. Completed 1 ½ years of an accredited four year BA
program in Computer Science with an emphasis in Discrete mathematics and Statistics

SKILLS
Operating Systems – Advanced MS-DOS, Windows 3.1, Windows 95, Windows NT 4.0 Workstation and
Server, Windows 2000 Professional and Server, Windows XP Professional.
Hardware – IBM PC Compatible Desktops and Laptops, Modems, PCMCIA, Ethernet, Flatbed Scanners,
Laser Printers, Impact Printers, Plotters
Software – Word Perfect, Office 97, Outlook 97, Office 2000, Outlook 2000, Office XP(2002), Office 2003,
Lotus 1-2-3, Approach, WordPro, Lotus Notes, Reflections, Norton Ghost Professional, ERD Commander,
Winternals, pcAnywhere 8-10.5, FMS III Systems, ArcView 3.1/3.2, ArcGIS, Sametime Connect, Tivoli Service
Desk, Marimba Castanet, Timbuktu, Remote Desktop Connection (Terminal Server), Microsoft IIS 5.0,
SolidEdge, MathCad, PSpice, Microsoft Visio 2000, MDSolids, MatLab.
Programming Languages – Visual Basic, C++, HTML, JavaScript, SQL.
Languages – 8 years of formal Spanish study. Selected by International Paper to work with their sites on the
Texas-Mexico border due to fluency in Spanish. Two years of Spanish field study/experience in Guatemala. One
month Study Abroad in Costa Rica through Louisiana Tech University.

EXPERIENCE
NetQoS, Inc. Austin, TX
Product Support Specialist June 2006 to Present
• Provide telephone, email, and direct support for entire suite of NetQoS products: ReporterAnalizerTM,
NetVoyantTM, SuperAgentTM, & Net Performance CenterTM.
JPMorgan Chase Bank Monroe, LA
Customer Care Professional and Database Designer November 2003 to April 2006
• Staff the Mainline Customer Care phone desk charged with one call resolution in mortgage difficulties for English
as well as Spanish clients.
• Staff the Preferred Client Services phone desk charged with one call resolution in mortgage difficulties with high
revenue and multiple venue clients.
• Responsible for creating and maintaining a database for timesheet tracking, Spanish translation call tracking,
Spanish Loan officer contact information, its implementation then immigration from one team to include the
entire site.
• Staff the Spanish loan origination phone desk responsible with the assistance of Spanish speaking future clients in
obtaining home mortgages, equity lines of credit, or home equity loans.
• Staff the Bilingual Escalated Issues phone desk charged with resolving escalated issues over multiple portfolios in
both English and Spanish.
• Create impromptu software and database solutions for escalated issue tracking for international and domestic call
centers.
Medford Computers Monroe, LA
Technician/Shipping Manager/Office Manager/Inventory Specialist July 2004 – September 2004
• Redesign the billing/invoicing and collection process to recover lost revenue.
• Organize a vast inventory of computer parts to facilitate business performance.
• Organize and setup an efficient Office to facilitate billing, payroll, and consumer flow.
• Respond to consumer inquiries and requests for technical service on workstation pc's, servers, and network
hardware.
Market Source International Houston, TX

Page 1 of 2
Hewlett-Packard Sales Representative and Demo Day Product Specialist August 2002 to August 2003
• Performed optimally on Hewlett Packard’s InfoLab, the center for product training and skills certification.
• Maintained key account relationship management with Best Buy and Sam’s Club.
• Organized and carried out in-store product presentations and demonstrations.
• Delivering product solutions to meet specific customer needs and requirements.
• Responsible for promoting the sale of all Hewlett-Packard/Compaq products during the busiest days at Best Buy
and Sam’s Club.
Dynegy Inc. Houston, TX
Phone Desk Support Specialist September 2002 to December 2002
• Troubleshot software including but not limited to: Office 2000, Access 97, Citrix applications, Lotus Notes,
PeopleSoft, Ipass (VPN), and Tivoli Service Desk, and hardware including but not limited to: printers, scanners,
monitors, laptops, desktops, and palmtops.
• Supported Windows NT, Windows 2000, and Windows XP
• Served a user base of approximately 5500+.
International Paper Shreveport, LA
Desktop Support Specialist April 2001 to August 2002
• Delivered key contributions to the Phoenix Project installing new hardware and software on all desktops and
laptops across the five state region.
• Installed, repaired, troubleshot network hardware including but not limited to: routers, switches, hubs, racks,
building wiring, UPS systems, fiber optics, CAT V cable punch downs, and server racks.
• Utilized advanced technical skills to provide 2nd and 3rd level support for the IT Service Center in
troubleshooting day to day issues. Client base consisted of 1000+ end-users.
• Installed and configured various workstations, primarily specializing in Dell laptops and desktops, for network
connectivity in a Windows 2000 Server with Active Directory environment using Ethernet.
• Analyzed and resolved numerous technical problems via Phone Help Desk using complex remote control tools
such as PC Anywhere and Microsoft’s Terminal Services Client
• Web design with extensive knowledge and application skills with FrontPage2000 and html programming.
• Functioned as lead tech for the Shreveport Regional Office headquarters for six corporate departments including,
IT, Wood Products Facilities, South West Area Staff, General Accounting, Wood Accounting, and Regional
Support. Trained end users on new operating system environments, provided technical advice to employ creative
solutions to management innovation, documented processes, and maintained the laptop/desktop inventory.
• Served as principal technician for the Shreveport Container/Pre-Print plant improving management-employee
communication through software innovation.
• Provided exceptional technical support to five off-site locations, maintaining a stable network environment for
user base of 90+ in all sites.
• Delivered on-call on-site and remote support for all sites in five state region on priority calls and alerting LAN-
Administrator responsible for immediate support.

AWARDS & ACHIEVEMENTS

Eagle Scout Award – NORWELA Council, Boy Scouts of America 1995.
Who’s Who Among American High School Students Recipient—1996, 1997, &
1998.
President’s List Louisiana Tech University—Spring Quarter 2003.
100% Completion HP Infolab Recognition Award—June 2003.
Listed on the National Dean’s List – 2004.

REFERENCES
Emily J Golden Alberto Sandino
Assistant Vice President Supervisor
JPMorgan Chase – Chase Home Finance JPMorgan Chase – Chase Home Finance
3415 Vision Dr., Floor 3 1500 N. 19th St.
Columbus, OH 43219-6009 Monroe, LA
Emily.J.Golden@chase.com Alberto.Sandino@chase.com
614-422-3809 318-329-1800

Page 2 of 2