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Sub-jobs
Events
5. Which of the following is an element that addresses elimination of waste under lean
production?
Group plant loading technology
Minimized run times
Production ahead of demand
Kanban production control system
6. The Civil Rights Act of 1991 offered what for victims of unintentional
discrimination?
race norming
adverse impact
affirmative action
monetary damages and jury trials
7. Active listening requires:
summarizing all areas of the performance-interview feedback discussion.
verbal communications only
summarizing only the areas of agreement
interruptions to get your point across
8. Which of the following is ISO 14000 primarily concerned with?
Time management
Quality management
Environmental management
Continuous improvement management
9. Training that results in ______ is costly because of the cost of training (which
proved to be useless) and the cost of hampered performance.
negative transfer of training
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applicability of training
reinforcement of training
simulation of training
10. As a university student, your institutions social principles and practices reflect on
you, as a stakeholder, in the organization. Therefore, it is your right to question how
these practices should be evaluated in relation to the social issues that the school is
addressing. If your university provides job-share programs, builds a day-care facility,
and only uses recycled paper, it could be said to be ________.
fulfilling its social obligation
socially image conscious
socially responsive
socially aware
11. According to the job characteristics model, autonomy is defined as the degree to
which
a job requires completion of a whole and identifiable piece of work
a job has an impact on the lives or work of other people
a job generates direct and clear information about performance
a job provides the worker freedom, independence, and discretion
12. Which of the following is considered a major process flow structure?
Lean Manufacturing
Project
Lead Time
Fabrication
13. An example of control criteria that can be used in any situation is ________.
employee satisfaction
average time to process paperwork
client requests completed per hour
number of calls taken per day
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14. What can affirmative action assist organizations in achieving that diversity
initiatives cannot?
Maximizing creativity
Maximizing workforce commitment
Correcting specific problems of the past
Increased productivity
15. Adoration of a charismatic leader by followers can lead to
greater understanding of the company mission
difficulty in developing a successor
a competitive work environment
limiting suggestions of fixes and improvements
16. Which of the following is considered an organizational blueprint, which prescribes
the quantity and time frame for when each end product will be assembled?
WBS (Work Breakdown Structure)
MRP (Material Requirements Plan)
ERP (Enterprise Resource Planning)
MPS (Master Production Schedule)
17. In performing a SWOT analysis, which of the following would be considered as a
threat?
Lack of a strategic plan
Competitors
Recognized brand
Increased product demand
18. When an employee volunteers to run a canned food drive, this is an example of
employee happiness
employee productivity
organizational citizenship behavior
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job satisfaction
19. Conflicts can be resolved by withdrawing from them or suppressing them. This
conflict-management technique is known as ________.
compromising
forcing
accommodating
avoiding
20. Sam Meyers manages a telemarketing call center. He has 20 employees working
for him who are displeased with the way he yells and threatens to terminate them for
what they see as small issues. Which kind of power is Sam using to get the job done?
Reward power
Referent power
Coercive power
Legitimate power
21. In _____, workers have been fired for refusing to quit smoking, for living with
someone without being married, drinking a competitors product, motorcycling, and
other legal activities outside of work.
invasion of privacy
lifestyle discrimination
defamation
constructive discharge
22. Mary arrives at her new job. Before she can begin actually doing the work, she
must complete a series of activities including role playing and virtual reality
interactions. What type of training method does Marys new employer use?
Simulation
Information presentation
On-the-job training
Organizational development
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23. Which of the following is one of Dr. Eli Goldratt's rules of production scheduling
for optimized production technology?
Utilization and activation of a resource are not the same.
If you lose an hour at a bottleneck it is better than making scrap.
An hour saved at a bottleneck operation does not increase the process flow.
Do not allow bottlenecks to govern the flow of the line.
24. Demings PDCA (plan, do, check, and act) cycle underlies what inherent Six
Sigma principle?
Standard deviation
Project management
Control charting
Continuous improvement
25.________ refers to an individuals belief that he or she is capable of performing a
task.
Emotional contagion
Self-determination
Self-efficacy
Affect intensity
26.____________ is the biggest hurdle to overcome in a pay-for-performance plan.
Inflation
Merit-pay increases
Salary cap performance level
Compensation equation
27. In order to make their firm a learning organization, managers should
avoid the use of cross-functional teams
penalize mistakes
reinforce interdependence and reduce boundaries
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