CECOS University Of IT and Emerging

Sciences Peshawar
Mechanical Department

TOPIC:house keeping.

By:kifayat ullah
Email:kifayatullah318@gmail.com
What is Housekeeping?

Definition:
Good housekeeping means having no unnecessary items about and keeping
all necessary items in their proper places.
A place for everything and everything in its place.
Management and maintenance of the property and equipment of an
institution or organization.

Objectives of Housekeeping:
The main objectives of housekeeping are

To maintain overall cleanliness of the entire hotel at all times.

To perform cleanliness duties most efficiently and effectively.

To use good quality, safe cleaning equipment and chemicals.

To manage laundry and linen.

To control pests.

To keep up the hotel with classy interior decoration.

To take care of the furniture, fittings, and fixtures of the entire hotel.

To understand the expanse or scope of housekeeping, it is better to understand the

divisions of hotel a hotel, first.

Types of housekeeping:
There are two types of housekeeping.
1. Domestic Housekeeping.
2. Institutional Housekeeping.
1.Domestic Housekeeping:

it refers to housekeeping maintenance in a house .

It covers bedrooms, kitchen, dining, receiving area, grounds and the
surrounding areas within the house.

3.Institutional Housekeeping:

applies to housekeeping maintenance commercial lodging

establishments like hotels, resorts, inns and apartels.

Guest rooms, Hallways and corridors, Lobby, Public areas and

restaurant, Offices, StairwaysGrounds and Plants,Linen and laundry
area,Pest control.

elements of an effective housekeeping;

Dust and Dirt Removal,Employee Facilities,Surfaces,Maintain Light
Fixtures,Aisles and Stairways
Spill Control,Tools and Equipment,Maintenance,Waste Disposal,Storage.

factors of housekeeping:
The main risk factors for repetitive motion injuries (RMIs) in
housekeeping are:

heavy physical workload and excessive bodily motions which are a

high risk for back injuries

forceful upper limb motions in awkward positions which are a high risk
for neck or shoulder and arm injuries

Space limitations require workers to use many uncomfortable postures.

These are: standing or walking
stooping,squatting,kneeling,stretching,reaching,bending,twisting,crouc
hing.

A housekeeper changes body position every three seconds while

cleaning a room. If we assume that the average cleaning time for each
room is twenty-five minutes, we can estimate that a housekeeper
assumes 8,000 different body postures every shift.

In addition, forceful movements while using awkward body positions

include lifting mattresses, cleaning tiles, and vacuuming every shift.
Housekeeping is a physically demanding and very tiring job. It can be
classified as "moderately heavy" to "heavy" work because the energy
required is approximately 4 kilocalories per minute (4 kcal/min.)

House keeping procedures:

Phase 1

Air out the room by opening the windows, turn off the air conditioning
system Wash your hands and put on disposable gloves
Empty out the trash cans / bins
Strip the bed and remove dirty linens

Phase 2

Move on to the bathroom

Remove dirty towels (bath towels, hand towels, face towels)
Spray the cleaning products necessary for disinfection
Remove your gloves

Phase 3

Make the bed (see specific procedure)

Phase 4

Dust all surfaces such as bedside table, desk, chair, Tv.

Check TV, Air Conditioning, lightsto make sure they function properly

Phase 5

Clean the bathroom (see specific procedure).

Phase 6

Replace all free hotel products such as brochures, mints, shampoo, soa.
Vacuum the room.
Check over the room and make sure that everything is in place.

Functions of Housekeeping:
Housekeeping department holds the responsibility of cleaning, maintenance and
admirable upkeep of the hotel. The main functions of housekeeping are overall
cleanliness, bed making, ensuring maintenance of the building and its
infrastructure, laundry, linen management, key control, pest control, safety and
security of the guests as well as the infrastructure and interior decoration. All this
ensure the ambience and promotes a congenial environment.
The basic function of the housekeeping is explained briefly:
1. Cleaning Rooms and Public Areas

Housekeeping department cleans the rooms and toilets and wash basins in the
room. Apart from cleaning the guest rooms, housekeeping department is also
responsible for cleaning floor, terraces, elevators, elevator lobbies, corridors of
guest floors, floor linen closets, mop and janitors closets, service lobbies and
service stairways, function rooms, shopping arcade, cabanas, bars, dining rooms,
offices, uniform rooms, tailor rooms, upholstery, shops, store rooms and swimming
pools. To be concise, the housekeeping department is responsible for the total
cleanliness of a hotel.
2. Bed Making
A guest requires a comfortable bed to take rest, relax and enjoy. A bed that is wellmade will provide the required comfort. Bed making is a skill that requires to be
developed by the housekeeper, as it not only provides comfort to the guest, but also
adds to the pleasant ambience of a guests room. Guests should not be able to tell if
anyone has slept in the room, so a clean environment and perfect bed making is
major consideration of this department.
3. Linen Management
One of the important jobs of the Housekeeping Department is clothes and linen
management. This involves all functions from purchase of linen to laundering,
storage, supplies and to condemnation. In a hotel different types of clothes and
linen are used such as the bed sheets, pillow covers, napkins, towels, hand towels,
table covers, curtains, cushion covers etc. All of these require regular maintenance.
4. Laundry Services
It is the job of the Housekeeping Department to ensure clean and hygienic washing
of all the linen items, and then distributing them to different areas of the hotel. The
relationship between the housekeeping and laundry is significant for the smooth
functioning of housekeeping services. One of the supporting roles of the laundry is
to provide valet services to house guests.
5. Pest Control
Pest Control is another major job of the Housekeeping Department. No matter how
clean one keeps the surroundings, one cannot avoid the uninvited guests the
pests. It is not only embarrassing but also speaks badly of a hotel where one sees
rats, cockroaches, and lizards running around. Therefore, pest control is one of the
primary responsibilities of the housekeeping department.
6. Key Control
Key control is one of the major jobs of the housekeeping department. The room keys
have to be handled efficiently and safely before and after letting the room.
7. Safety and Security
The Housekeeping Department is responsible for maintaining a peaceful

atmosphere in the hotel. If the guests and staff always fear for their safety and the
safety of their belongings, the atmosphere will be very tense. Hence the
housekeeping department staff should be aware of ways to protect himself and
others, especially the guests around him and the property of the hotel from
accidents and theft. Several accidents could occur at the place of work. These
include fire accidents, falls, wounds, injuries, negligence in handling electrical
equipment e t c . It is important for all housekeeping personnel to know about first
aid as they could be the first ones on the spot to give immediate attention to a
guest and also an employee in trouble.
8. Interior Decoration
Interior decoration is the art of creating a pleasant atmosphere in the living room
with the addition of a complex of furnishings, art, and crafts, appropriately
combined to achieve a planned result or design. These arts and crafts have to be
well maintained by the housekeeping department. Decorating flowers is a creative
and stimulating art which often carries a message or theme. Flowers and indoor
plants add color and beauty to a room.

9. Room Maintenance
Good housekeeping department is just as responsible for the hotel's maintenance
as an engineering department. In an ideal environment, the housekeeping staff and
managers should act as the eyes and ears of the engineering department. If
damaged or broken items are not reported, they can't be fixed. Proper maintenance
will make the perception of cleanliness easier to maintain and reduce guest
complaints.

Principles of Cleaning
Scrubbing (frictional cleaning) is the best way to physically remove dirt,
debris and microorganisms.

Cleaning is required prior to any disinfection process because dirt, debris and
other materials can decrease the effectiveness of many chemical
disinfectants.

Cleaning products should be selected on the basis of their use, efficacy,

safety and cost.

Cleaning should always progress from the least soiled areas to the most
soiled areas and from high to low areas, so that the dirtiest areas and debris
that fall on the floor will be cleaned up last.

 Dry sweeping, mopping and dusting should be avoided to prevent dust,

debris and microorganisms from getting into the air and landing on clean
surfaces. Airborne fungal spores are especially important as they can cause
fatal infections in immuno suppressed person.

Mixing (dilution) instructions should be followed when using disinfectants.

(Too much or too little water may reduce the effectiveness of disinfectants.)

Cleaning methods and written cleaning schedules should be based on the

type of surface, amount and type of soil present and the purpose of the area.
Routine cleaning is necessary to maintain a standard of cleanliness.
Schedules and procedures should be consistent and posted.

benefits of good housekeeping

decreased fire hazards

lower worker exposures to hazardous substances (e.g. dusts, vapours)

better control of tools and materials, including inventory and supplies

more efficient equipment cleanup and maintenance

better hygienic conditions leading to improved health

more effective use of space

reduced property damage by improving preventive maintenance