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case storage - FPR 1173121 has been opened.

All cases to be reported to Quality (refer


monthly updates)

MEO TAC/AE/GM/GMC
Sent by: Joshua Stemm
01/11/2011 09:30 AM
Please respond to
MEO PIR

To Anwar Vazir Khan <anwar.v@alghandi.com>


cc Eduardo Ariola <EduardoA@alghandi.com>, John
Quinn <john.quinn@alghandi.com>,
"meo.tac@GM.COM" <meo.tac@gm.com>, Syed
Mohammad Anis <syed.anis@alghandi.com>
Subj MY10 Camaro transmission vibration under light
ect throttle 2G1FK1EJ7A9000153Notes Link

Hi Anwar,
Thanks for the update.
This information will be included in the open investigation and the monthly updates.
Please let us know if you come across any additional cases.
Thanks and Best Regards,

Joshua Stemm
Technical Assistance Engineer
GM Middle East Operations
Dubai World Trade Center, 27th Flr
9233 Dubai, U.A.E.
Phone: (971) 4 314-3923
Mobile: (971) 50 456 8922
Fax:
(971) 4 331-4102
Email: joshua.stemm@gm.com

Anwar Vazir Khan


<anwar.v@alghandi.co
m>
01/10/2011 04:57 PM

To "meo.tac@GM.COM" <meo.tac@gm.com>
cc Eduardo Ariola <EduardoA@alghandi.com>, John
Quinn <john.quinn@alghandi.com>, Syed Mohammad
Anis <syed.anis@alghandi.com>
Subj RE: MY10 Camaro transmission vibration under light
ect throttle 2G1FK1EJ7A9000153 [ATTACHMENT
REMOVED]

Dear Joshua,
Please find below the VIN.
Regards,

Anwar Khan

Sr.Service Engineer
CWS-Ras Al Khor
Dubai-UAE.
Mobile: +971 555404097
Fax: +971 42895718
E-mail: anwar.v@alghandi.com

From: joshua.stemm@GM.COM [mailto:joshua.stemm@GM.COM] On Behalf Of


meo.tac@GM.COM
Sent: Monday, January 10, 2011 4:49 PM
To: Anwar Vazir Khan
Cc: Eduardo Ariola; John Quinn; meo.tac@gm.com; Syed Mohammad Anis
Subject: MY10 Camaro transmission vibration under light throttle 2G1FK1EJ7A9000153
Hi Anwar,
Thanks for the update.
This appears to be the same condition (a cabin boom with TCC applied/controlled slip).
Can we please have the VIN for the "known good vehicle"?
Thanks and Best Regards,

Joshua Stemm

Technical Assistance Engineer


GM Middle East Operations
Dubai World Trade Center, 27th Flr
9233 Dubai, U.A.E.
Phone: (971) 4 314-3923
Mobile: (971) 50 456 8922
Fax:
(971) 4 331-4102
Email: joshua.stemm@gm.com

VIN: 2G1FK1EJ3A9213763

Anwar Vazir Khan


<anwar.v@alghandi.com>
01/10/2011 02:29 PM

To"meo.tac@gm.com" <meo.tac@gm.com>
ccEduardo Ariola <EduardoA@alghandi.com>, John Quinn <john.quinn@alghandi.com>, Syed
Mohammad Anis <syed.anis@alghandi.com>
SubjRE: MY10 Camaro transmission vibration under light throttle 2G1FK1EJ7A9000153
ect[ATTACHMENT REMOVED]

Dear Joshua,
Thanks for prompt reply.
However I would like to clear that we are experiencing (& customer complaint is) vibration
when TCC is engaged at light throttle and not the noise.
Snapshot with label Complaint vehicle belongs to the subject VIN:2G1FK1EJ7A9000153, and
known good vehicle is the one which we used for comparison.
Vibration felt is same in both vehicles.
As I mentioned in TAC form that when we manually command the TCC OFF, vibration
disappears.
Please refer the below mentioned driving conditions, only 1 st & 4th conditions are different.
We did not bookmarked, as Vibration appears as soon as TCC is engaged.
I hope above information will be helpful.
Regards,

Anwar Khan
Sr.Service Engineer
CWS-Ras Al Khor
Dubai-UAE.
Mobile: +971 555404097
Fax: +971 42895718
E-mail: anwar.v@alghandi.com

From: joshua.stemm@gm.com [mailto:joshua.stemm@gm.com] On Behalf Of


meo.tac@gm.com
Sent: Monday, January 10, 2011 1:54 PM
To: Anwar Vazir Khan
Cc: Eduardo Ariola; John Quinn; Syed Mohammad Anis
Subject: MY10 Camaro transmission vibration under light throttle 2G1FK1EJ7A9000153

Hi Anwar,
Thanks for the TAC request.
We have a similar report from Al Ghandi SZR in which TAC attended the vehicle to gather data. At this
stage this appears to be an unintentional operating characteristic of these vehicles. The concern has
been raised through to quality for engineering involvement and an FPR has been created. The next
monthly update will include this concern.
The driving conditions for this concern were identified as:
vehicle speed of 80km/h (according to the gauge), Vehicle speed 40kmph & above
throttle is less than 10%
transmission is in drive mode
transmission has selected 6th gear, transmission is 4th, 5th & 6th gear.
TCC is in "controlled slip mode"
TCC slip speed is 50-90rpm
Looking at the GDS snapshots, this appears to be similar, however we are unable to tell where the noise
occurs as there is no bookmarks in the snapshot. Can you please indicate at which point in time the noise
is experienced (start point and finish point in time)?
Next, the snapshots are labeled "complaint vehicle" and "known good vehicle" but in the TAC request you
have indicated that this vehicle is the same as other vehicles. Can you please clarify this?
Once we have the above information, please report every additional customer complaint for this concern
through PIR. This will provide us leverage on engineering to assist in rapid handling of the concern.
In dealing with customers, please make it clear that this noise will not cause a component failure and will
not result in any safety related issue for the vehicle. It is a customer annoyance and is currently being
worked on. If there is any difficulties handling the customers, please escalate this to your service manager
or ATWM for further assistance.
Lastly, we will keep all dealers up-to-date on this issue through the Monthly Update.
Thanks and Best Regards,

Joshua Stemm

Technical Assistance Engineer


GM Middle East Operations
Dubai World Trade Center, 27th Flr
9233 Dubai, U.A.E.
Phone: (971) 4 314-3923
Mobile: (971) 50 456 8922
Fax:
(971) 4 331-4102
Email: joshua.stemm@gm.com

Anwar Vazir Khan


<anwar.v@alghandi.com>
01/10/2011 12:36 PM
To"meo.tac@gm.com" <meo.tac@gm.com>
ccSyed Mohammad Anis <syed.anis@alghandi.com>, Eduardo Ariola
<EduardoA@alghandi.com>, John Quinn <john.quinn@alghandi.com>
SubjTAC request for Camaro MY 2010, Vibration when TCC engages, VIN:
ect2G1FK1EJ7A9000153 [ATTACHMENT REMOVED]

Hi, Good Afternoon,


Kindly find attached the TAC request for the mentioned subject.
Regards,

Anwar Khan
Sr.Service Engineer
CWS-Ras Al Khor
Dubai-UAE.
Mobile: +971 555404097
Fax: +971 42895718
E-mail: anwar.v@alghandi.com

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addressed. It may contain confidential and/or privileged material. Any review, transmission,
dissemination or other use, or taking of any action in reliance upon this message by persons or
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message in error, please contact the sender and delete it from your computer.

This email is intended solely for the addressee(s) and the information it contains is confidential.
If you are not the intended recipient please delete this email and inform the sender as soon as
possible. Any copying, distribution or other action taken or omitted to be taken in reliance upon,
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