VAISAKHANSANU

OBJECTIVE

Quicklylearnandmasternewtechnology;equally
successfulinbothteamandselfdirectedsettingsand
therebyachieveallturnaroundobjectivesandreturned
theoperationtoprofitabilitywithingivenperiodandto
deliverstrongandsustainableoperatinggains.

SKILLS&
ABILITIES

ProfessionalProfile

3yrs.ofexperienceinProgramming,installation,
administrationandnetworkinginvarious
environments.

Thoroughknowledgeofcoreoperatingsystems
WindowsServer2008;WindowsServer2012.

ActiveDirectoryServices
;
ActiveDirectory
G
roup
PolicyObjects
(
GPO
);
DHCP
.

Experiencein
office365administration
,
Exchange
2010
mailserveradministration.

Windowspatchmanagement(
WSUS
).

Extensivedocumentationexperience.

Successfultechnicalteammemberandmotivator.

TechnicalSkills

OperatingSystems:
Yosemite

Windows XP; Windows 7;Mac OSX till

MicrosoftServers:

WindowsServer2008R2,Windows2012

Backups:
SymantecBackupExec12.5
Mailservers:
Exchange2010,Office365,LotusDomino8.5
Software:

MSOffice2010,2013,2011(Mac);Norton
Utilities;KAV;SymantecGhost;Outlook.

Incidentmanagementtool:
ServiceNow,BMCRemedy,Remedyforce.


EXPERIENCE

SystemsAnalystTIMEInc.(2014AugusttoPRESENT)
(GlobalMessagingandUseraccountAdministration)
PRIMARYRESPOSIBILITIES:

ActivedirectoryAdministration.

Exchange2010administration.

MSExchange2010operationslikeMailbox,Distributionsgroups,
SharedCalendar,PublicFolderManagement.Troubleshooting
mailflowandmailqueueissuesacrossthepremises.Managing
accesslevelonsharedandindividualmailboxesandensuring
backupofmailboxdatabases.Restoringmailboxdatabyusing
recoverystoragegroupsinmailboxdatabaseandlogfiles
motoringinexchangeserver2010.

Managed Exchange Sever 2010 Environment, Resolved various Client and Server
sideissues.
DirectlyresponsibleforhandlingBES(BlackberryEnterprise
Server5.0)tomaintainmailflowonalltheBlackberryhandheld
devicesintheorganization.

Exchangespamfiltering(POSTINI)

HandsofexperienceincreatingtheOU,securitygroups,
DistributionlistcreationandenablingthemailboxinExchange
2010.

AdministeringInformationstoreManagement,Publicfolder
Management,ExchangesystemManagerManagement,Groups
andAddressListManagement,administrativeGroup
Management.

ServiceNowticketmanagement.

ChangeManagement/OutageManagement.

SytemEngineer3iInfotechVendorforINFORMATICACORP.(April2013toAug
2014)
PRIMARYRESPOSIBILITIES:

Responsibleforfirstlevelandsecondsupportforallserver
relatedissues.

Partoftheproblemmanagementteaminwhichtheongoingand
repeatedincidents/issuesareaddressed.

HandlingtheMicrosoftWindowsServerPatchmanagement
usingthemanualpatchingmethodandthruWSUS

GoodunderstandingofActivedirectory,grouppolicy
managementandothercommonwindowsserviceslikeDHCP.

ResolvedvariousissuesrelatedtoAD,DNS,DHCP,FileServers
Performeddaytodayadministrationfunctions,backupand
restoration,fileservermaintenance.

Implementedsecuritypolicyandvirusprotection.

Administeredchangemanagementrelatedtoserverupgrades
andsoftwareinstallation.

ActiveDirectoryadministration.

Experiencein
GooglesPostini
mailrelays.

EnsuredtheachievementofSLAtargets.

TechnicalSupportAnalystInfiniteComputerSolutions(March2012toApr2013)
(RemoteInfrastructureManagement)
PRIMARYRESPOSIBILITIES:

TroubleshootRSASecureIDandVPN.

ResearchedanddevelopedknowledgebasearticlesforIT
HelpdeskPilotphase.

EngagedandtrackedPriority1issues,withresponsibilityforthe
timelydocumentation,escalation(ifappropriate),resolutionand
closureofincidents.

CreatenewusersinActiveDirectory

AssignO365licensetoauser.

Troubleshootingclientmachinesbytakingremoteaccess
throughciscoWebEx/BOMGAR

TroubleshootOutlook,OSissues,MSapplications.

EDUCATION

SreeNarayanaPublicSchool(+2,CBSE)
,
HighSchool
,
Jun2005

Mar2007
SreeNarayanaTrustsCentralSchool(10th,CBSE)
,
High
School
,
Mar2005

VinayakaMissionsUniversity(B.ScComputer
Science,2012)

PROFESSIONAL
CERTIFICATIONS

ITILV3

MCSE2012ServerInfrastructure

GoetheZertifikatB2inDeutsch.

PERSONALINFO

Name
:VaisakhanSanu
Email
:vaisakhan@ymail.com
Phone
:+917204641684
D.O.B :09.01.1989
Nationality
:Indian
Hobbies
:Football,Cooking
.
L
anguages:
English(Native),Deutsch

(Fluent,GoetheB2.2)